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| From: Kuldeep Koul
Phone: 8802531465
Message:
Dear Sir, I had tried to book a ticket for two from Delhi to Bhopal on JetLite on June 9th through JetAirways website (tried it twice). The transaction was rejected twice for some unknown reason and a message was displayed that my account has not been debited. However, my account was debited an amount of Rs. 9958 twice on June 9, 2010 as is evident from the Screeshot of my bank statement (kindly let me know whether I should send a copy of the Bank Statement for your perusal). I had called the call center regarding the issue immediately and they had assured me that my account will be credited back the amount in quick time, saying that the issue perhaps originated because of the reason that I had tried to book a JetLite ticket through the JetAirways website, which should not have been displaying the special offer tickets. However, to my dismay, the money is yet to be credited. I was lucky enough to catch the error on evaluating my recent bank statement. I have written repeatedly to the customer care department as well, asking for a quick redressal of the issue and to credit money amounting to Rs. 19916 to my account. I had booked the tickets in the name of myself i.e., Kuldeep Koul and in the name of my wife i.e., Mona Hakeem. I would be grateful if you can pursue the case on my behalf. You can reach me at my e-mail or even at my cell phone, given above for your perusal. Thanking you in anticipation. Best Regards,
Kuldeep Koul |
From: RASHI VARMA
Message:
I wish to submit that I have travelled from Chicago (USA) to New Delhi
vide flight no. AI 126 dt. 18th October 2011 reached New Delhi on 19th
October 2011 at 16:15 p.m.
However, out of my total baggage one bag could not be traced at that time
and the same was handed over to me on Saturday October 22, 2011. On checking
the bag, it was found that one gift item wrapped in white packing paper
costing USD 35 was missing from the bag. I tried to contact the Customer
Care Desk and your office several times on telephone but no body has given
me proper answer to my queries and sometimes misbehaved also.
You are requested to look into the matter and allow me the compensation
for loss of my baggage.
Regards
Rashi Varma
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From: Kamaljit Ray
Message:
.
I had booked air tickets in Kingfisher Airlines from Mumbai to
Bhubaneswar (6 Oct) and back (10 Oct) for four passengers of my family
through web (PNR: BHKGAN). The cost of the ticket (for 4 passengers
onward & return) was around Rs. 24000/-. On 5th October (around 1030
PM), I called up your Toll Free Number to cancel the ticket for one of
the passengers (Shibendu Ray) for both onward and return journey. The
concerned operator noted all details and confirmed. However, on 6th
October when my family reached the Ahmedabad airport (they were supposed
to go to Mumbai from Ahmedabad by a Kingfisher flight), we found that
the Mumbai-Bhubaneswar-Mumbai ticket has been completely cancelled. We
complained to the Kingfisher Counter at Ahmedaba d airport. They said
that, nothing could be done by them and asked us to call the same Phone
number. At around 06:30 AM on 6th October, I called the Toll free number
and the concerned person told me that, though it was mistake by the
agent, nothing could be done by her, since the supervisor was not there.
She advised me to book a fresh ticket and later on they would provide
me all support for getting all the difference of money I would spend.
She also promised that the helpline would call me at 9'0 clock once the
supervisor reached the office. Since my family had already left for
Mumbai, I booked a fresh ticket for three passengers
Mumbai-Bhubaneswar-Mumbai (PNR: OWLXKJ) by paying Rs. 40,842/-. I did
not get any call from your toll free number. I called them 3-4 times
after that and did not get any satisfactory reply. I have written Emails
to Kingfisher twice, but no action has been taken in this regard. On
7th October, my bank account was credited by Rs. 12088/-. In this
regard, since it
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I (+ husband (sudipto bhattacharyya) + student(hossain aziz)) travelled from Paris to New Delhi on the following flights:
(1) LH 1037 , 31ST OCT, CDG-FRA (paris to frankfurt)
(2) AI 120, 31ST OCT, FRA-DEL (frankfurt to delhi)
I lost a bag (my student's bag, actually). we registered a complaint at T2, the ref. no. for that is: DELAI32110/01NOV10/0627GMT
The baggage tag # LH053949
We have made incessant calls to the baggage services and till date there
is no trace of the bag and the airline has not even bothered to call us
or let us know any info even once. no trace of the bag and no
compensation either. When I called their baggage cell--they are rude,
unhelpful and they disconnect the phone without any disdain.
I sincerely think the airlines should pay. Please help.
Thanks in advance.
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From: MUKESH MADHYAN
Message:
Please find below the complaint mail sent to Kingfisher airlines and they have not yet reverted to the same.
Dear All
Just
4 months past the last experience of flying with Kingfisher airlines
and also being subscribed to your King Club Membership Number:
738190736, I'm really sorry to state that in my view Kingfisher Airlines
has deteriorated instead improving. Yet another issue with your airline
service and yet another bad experience. I was to fly with you this
morning at 6.30 am from Mumbai to Indore sector under IT-3145 flight
under PNR IZWYDS and just to realize at 7.30 pm yesterday that the same
was rescheduled at 1600 hours and that too via Jalandhar to Indore on
the basis of SMS alert received from your side.
I want to
understand that firstly why the same was being rescheduled as your
airport staff was not able to answer one. Are we passengers not liable
to know the reason??? Secondly all the Toll nos given on website were
blank and weren't responding on the event of me trying to reach them and
checking the arrangements for my travel or understanding how to go
about it further. Thirdly some how I manage to get the airport nos and
the staff bluntly answered that you need to speak to the call center for
this and hung up. When called up your call center then the call lasted
for 34 minutes only waiting to talk to someone before I cancelled it and
planned to myself go to the airport as there was no option left for we
stranded passengers. Mind it I had to leave my prior engagement that
evening and had to travel all the way from Thane to Santacruz to get the
issue resolved. Even on reaching the airport and despite of informing
the staff that I had an emergency and had to reach Indore by 10am
anyhow, I was again BLUNTL
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From: Sharbani Dhar
Message:
WRONG PROMISES
Sir,
I booked my tickets on Kingfisher Class of Kingfisher airline through their online booking portal.
Passenger
name: Sharbani Dhar, Debanjan Dhar, Flt No: IC 321, Sector: Bangalore-
New Delhi, PNR No: DTNYIB, Dt of travel 22 April 2011, booking through
airline portal.
As I am a member of there King Club loyalty program and have 3 upgrade
vouchers from the airline- I have been promised that I can upgrade them
to first class tickets. However- after booking and paying up- the
airline informed me that I am not eligible for upgrade as I do not meet
the fare class. This explanation was not at all satisfactory as I have
paid full price for economy class tickets on their Kingfisher class (NOT
kingfisher Red). There is absolutely no indication during the booking
process that the said fare does not meet the fare criteria.
If they have such criteria- they should indicate before booking so that the passenger can make appropriate choice.
This
is a very shoddy gimmick on behalf of the airline to ensure passenger
loyalty while making sure they are not able to redeem promised
priviledges as part of the loyalty program. This is also misleading and
cheating consumers into being part of the loyalty program and choosing
their airline in spite of other options available.
I request that appropriate action be taken against the airline to
prevent them from cheating consumers into their loyalty programme with
false promises in future.
Thanks and Regards,
Sharbani Dhar
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From: Harish Malik
Message:
One
of my relative book the air ticket online and on printout there was not
mentioned Terminal No. due to this our flight missed and airline
charged extra money for another flight.when we complaint the airelines
says that agent is responcible, we says that you are the principal and
due to this mistake please refund the money which you charged extra, but
they are refusing. Can I file the case against airlines on behalf of
my relativ in lucknow. Online ticket booked from Banglore for flight
Delhi to Banglore. Asmy relative is in Private Job and he can not go day
-to day hearing and he is ready to authorised for above case. Please
let me know the way how to we file the case against airlines. Thanks
and regards,
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From: Ravikumar T M
Message:
I
had booked my return journey on Emirates flight EK 140 from Prague to
Dubai, with onward on Emirates flight EK504 from Dubai to Mumbai, on 18
December 2010, through Mr. Bobby Sachdeva, Mobile: 98923 05243/38201
05243, RAUNAQ TRAVELS, G-11 OYSTER SHELL-II, OFF JUHU TARA RD, JUHU
BEACH, MUMBAI 400049. Tel Nos. 66989867 66770193/ 26161836
However,
on reaching Prague Airport on 18th Dec 2010 for catching the flight, I
was informed by Emirates counter staff that my booking had already been
canceled by my travel agent on 15 December 2010, without updating the
booking about the reason for the cancellation.
The cancellation
of my tickets by the travel agent, without any intimation to me, was a
real shocker as these were confirmed tickets for which money was already
paid for.
Due to the totally unexpected cancellation of my
return ticket by my travel agent, I had to suffer considerable
difficulties and mental agonies, besides monetary loss and inconvenience
:
i) I was holding no other bookings
ii) The temperature in Prague was (-)22 degree celsius
iii)
Emirates Staff at the counter informed me that there were no more
tickets available for my proposed Flight to Dubai EK0140 and Dubai to
Mumbai EK0504 on that day.
iv) They also informed that they
cannot issue tickets as all flights were heavily books for another week
due to heavy rush of Xmas and New Year travellers.
v) There
were uncertainties whether the flights will operate or not next few days
due to heavy snowing in Prague and entire Europe
vi) The
airport was already crowded due cancellations and postponement of most
of the flights to other European destinations like Pari
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From: SHIVDAS MANIKKAN
Message:
I
have actually send you a mail which is my complaint aginst Kingfisher
Airlines, which is regarding a dispute over an excess baggage claim.
Would appreciate if you could refer to the mail which gives the entire
story and how it has escalated to this level wherein I had to approach
you for a resolution. The subject line of the mail is :
RE: IssueID : 329167 : Excess Baggage Charges and other complaints
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From: Manjula Srinivasan
Message:
I,
Manjula Srinivasan, had booked a ticket on Yatra.com, for the sector -
Mumbai to Delhi on 29-08-10, on AI-348 which was scheduled to depart at
0750 hrs.
However, on reaching the domestic terminal at Mumbai
at 0650 hrs, I was told that this flight departs from the international
terminal at Mumbai and not the domestic terminal. The time taken to
reach the international terminal from the domestic terminal is at least
30 mins. Immediately, I set course for the international terminal, and
reached at around 0720 hrs. Also, I would like to mention that it was
pouring heavily that morning. However, when I reached the international
terminal, I was told by AI staff that I was late for the flight, and
that I would not be refunded the fare, nor would I be accomodated on any
other flight. I went back to the domestic terminal, booked another
ticket on Spice Jet and came to Delhi. For no fault of mine, I underwent
such a painful ordeal, wasted so much money shuttling to and fro the
domestic and international terminal, and booking a fresh, and more
expensive ticket.
Nowhere on the ticket, is the departure from
intl terminal being mentioned. It says "terminal 2A", but it makes no
sense to an uninitated passenger who is not domiciled in Mumbai. It
could be easily mistaken for an entry gate no. at the domestic airport,
thereby misleading an unsuspecting passenger, as has happened in my
case. By convention, all domestic flights are scheduled to depart fom
the domestic terminal and any changes to this rule needs to be expressly
communicated in no uncertain or vague terminology to all passengers.
How is a passenger expected to know that this particular flight was to
depart from the international terminal if not
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| Dear Sir/Madam,
I travelled by Air India Express from Kuwait to Cochin on 11th July 2010 when I lost one
of my checked-in baggage which was properly documented at the Air
India counter. From then I am regilarly following up with Air India
offices/staff throug phone and emails. I was getting very poor response
from them. Not only that I lost the things in the bag, but even after I
returned to Kuwait after vacation the staff are indifferent and keeps a
don't-care attitude. They don't even talk about a compensation. I am
totally disappointed. Please see the correspondence done and the
irregularity report filed with Air India attached. Kindly advice what
action can be taken and the procedure to follow;
Thanks & Kind Regards
Mathews Chacko
Kuwait |
From: Vikas Sinha
Message:
Below is the complaint filed with the Air India grievance cell:
Dear Sir,
I
was originally booked with the PNR RQR6N7. The flight IC 180 was
'cancelled' and I was rescheduled to fly on 21st August instead of 20th
August. I was not informed. 'Makemytrip' also did not inform me. I
found the rescheduling on my own (4 days before flight, by accident) and
cancelled the booking. I made a new booking with PNR RAS6I5, this was
for 20th August and flight IC 180 again. Why was I made to cancel and
re-book when the flight IC 180 was not cancelled? I am filing complaint
with the consumer forum.
I am attaching the 'rescheduling' mail
sent by 'makemytrip' which repeats the information of the original
booking and does not tell about the rescheduling. Contacting the call
center of the airline was a waste of time. A 'full-refund' (minus
service charges!) is not an excuse for the inappropriate behavior of the
airline.
I am also attaching the re-booking e-ticket of the
flight at 'cleartrip'. I cancelled this more expensive booking which was
a non-refundable fare because I do not have any faith in Air India
anymore.
Thank you.
Best regards,
Vikas Sinha
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From: RAMAN KAPOOR
Message:
On 1-july-2010, I Went to Chennai Airport to book a flight for coming to Delhi. when i reached Chennai Airport i moved to indigo airlines counter to book my ticket that time i dont know, that my ticket was already booked from my office at Delhi. The ticket was of Rs 5750/- i had given them my Debit card of Corporation Bank i told the indigo executives that i have only 3000 Rs in my pocket and further told that kindly deduct Rs 3000/ from my Debit ATM card and take the rest in cash, they in regard of that deducted Rs 3000/ from my ATM card and they had given me the receipt of that also, meanwhile i came to know that my ticket was already booked from my office at Delhi with a PNR No.P5BGEL-6E282 MAADEL 2000/2240. I have told them that my ticket was already booked in reply to that they had given me the print out copy of my ticket and they further told me that the amount which has been deducted from my ATM card will be refunded back to my account within 10 days but till today i have not received any amount from them. I have a several telephonic conversation with the Indigo airlines executives but to no avail rather a wastage of energy, time and money
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From: Mukesh Saini
Message:
Dear Sir,
I wanted to file a complain against Air India. on 23rd of May, i was traveling from Jammu to New Delhi in Air india fligh IC822, which got canceled because of that i missed my connecting flight of kingfisher IT207 from Delhi to bangalore. I have to reschedule my ticket to delhi to bangalore for next day for which i paid around Rs 4700 extra plus i got one day loss of pay from my office as i took one day leave becuase of cancilation of flight.
Sir, I want the compensation of total cost of rescheduling of flight plus my loss of pay plus the cost involve in filig the complain & its procedure plus the mental trauma which i got that day because of Air india. |
REF: DISHONOURING THE CONTRACT OF CARRIAGE (DISALLOWING PASSENGER TO TRAVEL BY QATAR AIRWAYS QR 227 ON 16TH APRIL 2010, AT THE BANGALORE AIRPORT INSPITE OF HOLDING A CONFIRMED TICKET). SUB: NOTICE OF CLAIM FOR DISHONOURING THE CONTRACT OF CARRIAGE (QATAR
AIRWAYS BOOKING CONFIRMATION: DHEEP KUMAR. BANGALORE – BAHRAIN) Dear Sir,
Good day, Reference to the above subject, i would like to file a complaint , please advice further in this regard, Your reply is highly solicited, Thanks & Regards
Capt D Kumar. |
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