|
|
| From: Sujay Bhandiwad
Message:
I
had bought the Mobile Handset Nokia 5800 Express music in Nokia
priority centre of Mantri Square (near Sampige theatre Malleswaram)dated
17/07/2010.however the phone is switching off and on every time while
sending a MSG/ calling any body/browsing etc.
However when I
approached the Nokia service center they are not able to resolve the
issue even after going to the 3 to four times.
Please find the request numbers below
100731/45
10123
10430
I have asked for a replacement in the case, however after seeing the posts related to the handset 5800 in the forum www.consumercourtforum.in/f50/ Please find the links as below as examples
http://www.consumercourtforum.in/f50/complaint-against-defective-mobile-set-nokia-5800-express-music-21383/
http://www.consumercourtforum.in/f50/nokia-mobile-complaints-21247/
I
would like a refund because Nokia is taking the customers for a ride as
Nokia is not looking into the issue in the first place as the problem
is recurring.
Please look into this problem and suggest a suitable solution at the earliest.
Please find the emails sent to them by regarding this as below.
Thanks and Regards,
Sujay Bhandiwad
----- Forwarded Message ----
From: "contactcentre.india@nokia.com" <contactcentre.india@nokia.com>
To: sujay_vb@yahoo.co.in
Sent: Sun, 22 August, 2010 4:29:24 PM
Subject: Nokia - Sujay Bhandiwad - N5800 Xpress Music Service Provision
Dear Mr. Bhandiwad,
Thank you for e-mailing Nokia Care.
This
e-mail is in reference to the service provision of Nokia 5800 Xpress
Music. We regret that you have been put through this inconvenience due
to the service
|
From: Jignesh Patel
Message:
I had purchased 1.0 ton Whirlpool (Chrome 3-star) AC from Mahavir Electrical and Electronics, Ahmadabad, on 15-08-2010.
As
per the prevailing scheme of the Wirlpool company, the dealer had given
me a gift voucher no.W-204214 of Reebok Shoes on purchase of AC.
Since the day of purchase of AC, I am in constant contact and follow
up with Reebok outlets as well with Wirlpool officials in Ahmadabad.
But they are not arranging my required size (No. 07) of the said shoes.
I have infromed the situation to both Wirlpool and Reebok company many
times. But, both the companies are totally neglecting this issue. Many
customers like me are facing the troubles.
I request your help to know how to proceed further to protect my right as a costumer.
Thanks and Regards. |
From: PONNUCHAMY ARUMUGAM
Message:
I
had purchased a Lenovo IdeaPad Z560 Model Name:20060 MO
Number:CB00101461Serial Numbr:CBQ4229491 from Vijay Sales Vashi Branch
on 28-12 2010. How ever When I go on line to Register for Lenovo
Christmas Celebration Offer (LCCO)(15th-31stDecember2010) at http://www.click2redeem.om/lcco
and entered all relevant information, the website says that invalid
serial number and does not get registered. By this Iam going to loose
one digital camera worth Rs5000/= More over the very important thing is
that I am going to loose Waranty from the Company. At this junction I
feel I am cheated as they may supplied a used one or an assembled one
instead of acompany product. Please help me how to manage this problem.
Iam going to meet Vijay Sales Vashi Branch Manager.
|
From: Vivek Debuka
Message:
The
Manager (Sales & Service),
Date: 06th January, 2011
Hewlett-Packard India Sales Pvt.Ltd,
24, Salarpuria Arena,
Adugodi, Hosur Road,
Bangalore – 560 030.
Sub: Very poor performance of your product i.e., Laptop, DV4 – 1204TU series, Serial No.: CND9062T2Q.
Sir,
I
being a college going student, when needed technological help for my
education in form of a laptop, gave my first and the last preference to
buy a H.P. product. It is great displeasure to inform you that after
using your product for almost one and a half year, the consequences have
been very disheartening. The above mentioned product was purchased from
your authorized dealer Quality First Ventures, Ground Floor, Opp. Mc
Donald’s, The Forum, Kormangla, Hosur Road, Bangalore – 560 029, vide
their Tax Invoice No.: 94 on 28th April, 2009. It was not even six
months since the purchase of your product that it started giving me huge
troubles. The battery back up was not up to the promised performance,
the system was getting very highly warm and heated up in few minutes, it
started taking more than the required time to startup and shutdown and
other problems. It was then I started realizing that buying your product
may have been one of my biggest mistakes. Still, not believing in
myself I reached your customer care for their support who had advise me
to format my system, which was a very short term solution for me. In the
month of December, 2009, your service center was approached with the
same troubles which was rectified but hardly lasted for a month. Again,
in January, 2010 when your service center was approached the battery was
replaced. It was to my amusem
|
| To
Next Retail India
Ltd
Sub:
Registering of complaint and request for
replacement of LCD.
Dear Sir/ madam
I regret to bring to your notice that we had purchased a LCD tv of Videocon 32”
from your retails Shop at Sec-19, Faridabad,
Haryana
The details of the purchase are as under:-
1. Purchased
LCD TV 32” Videocon against Bill No :- 2040101575 dt 20th Feb
2011 from Sco-2 Special HUDA
Market Sector-19 Matura Road, Faridabad,
Haryana.
2. The
Serial No-110610018655300255 registered customer-id no: 36008495.
Regret and protest
as under:-
1. The
retail shop has packed and delivered the displayed LCD TC 32” with D2H ready
model DTHLCD32” V3205HB-HDR20 defective one.
2. The
same found by the installation team which visited for activation. When they
opened the box for fitment all items of fittings were not there and wall
installation of unit was damaged. They immediately informed the D2H center and
lodged the complaint for the dealer.
Therefore I would
request you to kindly arrange to replace the unit immediately because I had
purchased the unit as new one and paid for the same, not for the unit used for
displaying and used one that too is defective.
In no case I want
to get it repaired; only replacement is required with new unit.
This is a
deficiency on the part of your dealer.
Once again I
request you to kindly consider my request and arrange to replace the unit
immediately
Your early action
will be appreciated.
This is prejudice
to my rights.
Deepak Khera
1292, Sector-37, Faridabad,
Haryana |
From: rani saravanan
Message:
dear sir,
i was purchased IFB senorita DX 5.5 kg front loader washing
machine at sharptronics,ramani complex salem on 26/01/2011 and it was
installed on 4th february 2011 after 3rd washing cloth getting colour
changed and day by day cloth also getting damaged meanwhile 3 times to
customer care they came first time and corrected heater connection and
durring at 2nd visit there found ntc board was impair after four days
changed the ntc board but still now colour changing and damage of cloth
is not solved.finally my husband send the mail IFB customer care to
replace the machine but they refused by phone call to me.
sir kindly
help me where i can appeal to get solution (NOTE:STILL NOW RS6000/-
VALUE CLOTH ARE DAMAGED) YOURS FAITHFULLY
RANI
|
From: Mahesh N
Message:
My Sony Ericcson Handset is getting hanged often, i purchased it on 11.11.2010.
i
took it to showroom and they gave me address of service centre in
R.T.nagar. in service centre they told that software was not updated and
they updated it. but even after updates mobile was getting hanged
often. every week i would update its software in service centre by
authorised persons... finally i demanded for replacement of mobile or
for a cash back... did not agree for both then they took it for a long
duration inspection on 8.2.2011 . they did not give me any alternate
mibile for use... after 10 days they have changed the motherboard and
given me. the problem has not at all solved.
pls help me. |
From: Rajeev Gupta
Message:
I
had purchased two W310 cybershot Digital Camera (Sony make) from
Homeshop 18 website on 16th March, 2011 and I paid the amount of
Rs.12300/- through credit card immediately. I was given order
No.902781935 and next day I was confirmed that delivery would be made
within 5-6 days. However, I received an email from homeshop 18 that my
order has been cancelled and that two mentioning shipment problem. On
my contacting to the company, I was told different stories by different
executivies. Moreover, the next day that product has been removed from
their site. My complaint is that Home shop 18 has resorted to unfair
practice by cancelling my order after duly accepting it and getting
payment from me. Kindly take up my complaint with them and address my
grievance. When a product is appearing on the site and I paid for that,
how could they later cancel the order abruptly? Pls. help. |
Dear Sir/Madam,
I purchased a insured LG Mobile Model T310i on 3rd May 2011 from
Venkateshwara Enterprises outlet Bangalore and on 21st June 2011 its
stolen from BMTC bus. Next day i lodge a complain in Madiwala police
station and blocked sim card and got a replacement after that as
per shopkeeper advise i went to LG Customer Care Center "Jayanagar
4th Block, Bangalore" and they given me United India Insurance
claim form and asked me to send with all required documents to United
India Insurance Office New Delhi.
On 25th June i send all required documents (Police
Station Attested Application, Police Receipt, Invoice and Reliance Sim Card
replacement Slip) by Speed Post and its delivered as per record
on 27th June 2011.
After waiting almost three weeks today i called on United India Insurance
Office on 011-26439984 and they told me that they are now not providing LG
Mobile insurance as there agreement was till March 2010. I am shocked if
United India Insurance is right then how Customer care people provided me
their form and asked me to send on given address.
I am mentioning all the details below and please consider it important and
do the need full ASAP.
I sent all original documents on this address, United India Insurance
Co.Ltd, D.O - V1, 5th Floor, Skylark Building, 60 Nehru Place, N.Delhi-19
SHOP AND INVOICE DETAILS'
VENKATESHWARA ENTERPRISES |
Dear All,
This is with reference to Purchase of LG handset model no C-310 from Alpha store (Ville Parle east) on 06-10-2011.
The
handset is very slow, i have visited the LG service center five times
since purchased.On the first time he formatted my mobile.still its
working slow and mobile tracker is also not working, PCB has also been
changed but the problem still persist.
This is highly unacceptable, I would like you to refund my money back as i am not satisfied with the handset.
Kindly refund my money at the earliest or else i will have to escalate this matter further.
Regards,
Rajiv Garodia
|
Prestige customer care,
1.
I bought an electronic ignition 4 burner gas stove on Jun
26th (still in warranty period) from quilon. Right from the time it
was bought, its burner is giving problems.
2.
Over the last 1 month, I have been trying to lodge a
complaint with your customer care (0484-33441111). Every time one rings up, it
gives the reply – “please check the number you have dialed”.
3.
Thereafter I found out your agencies no. at kollam- 0474-2752205
and lodged a complaint last Saturday, 29th oct. till now nobody has
attended the complaint. Today they are saying that they will attend the complt.
only on 03 nov.
4.
Today 01 nov, I rang up a cochin no. shown as the
service centre no. in the net- 0484-2359422. All were very happy to give the standard
reply that customer care no. is 0484-33441111. When I said that am getting the
message “please check the number you have dialed”, over the last 1 month,
people were not prepared to believe. They hung up rudely asking me to dial the
same no. again.
5.
Please attend the
complaint in 24hrs from now failing which am going to the consumer court. If any
accident happens in my household because of the faulty gas-stove, I’ll
file it against Prestige.
6.
My address and mobile no. are as follows
J Ajit Kumar
"Geethanjali", Oozhayikkodu Temple Road,
Kalluvathukkal PO, Quilon (Kollam)- 691578, Kerala,
|
| Sir, Ref: FIN11ASKY12632 Dt:01.10.2011 &
12744 Dt: 29.10.2011
I regret to inform u that my fly cell model no: DS155 is not working for the past 2 months ( middle of september 2011). When I approached your centre for the complaint of the over noise at the receiver end , it was rectified within 1 hr. But after 3 to 4 days the network problem raised again.. When I approached your centre on 1.10.2011 again, I was informed that the board of the mobile is on fault and u told me that the mobile will be forwarded to delhi to rectify the problem. After the lapse of 15 days (on 15.10.2011 saturday ), I received the cell from your centre .At that time itself i was not satisfied with your service and the same as acknowledged
in your work order form.
I deeply regret to inform u that on the SAME DAY itself my cell is totally not working. I visited your office on 18.10.2011 (as sunday n monday was a holiday) and i was informed that they agree with the present condition of my cellphone and promised me that they would forward the matter to Delhi office so that it could be solved.I regret to inform u that till date there has been no response to my problem.Today on 29.10.2011 they have provided me with an another work order no 12744.
Since I bought a mobile of FLY brand with a hope that it will be a good one. But now i feel that i have a bought a china mobile . Hence I request
u to kindly replace a new mobile and compensation for the mental agony i underwent for the past 2 months.
Chandar |
Dear Sir/Madam,
This is in regards to the
repair done to my Whirlpool-fully automatic (top load) washing machine
on 18/07/11 against the complaint no AH 0711011265. Since the engineer
has given an estimate of 2400/- for repair of motor and the visiting
charges, we agreed to repair the wash machine. Now after 3 days of
repair again the wash machine stop working and we again placed a
complaint. Complaint no AH 0711016014.
Yesterday (25/07/11) engineer done the visit and informed us that there
is a leakage in wash machine so there will be an additional expense of
3000/-.
If we were informed in the first visit itself that there
is an expense of 5000/- + then we would not have gone for repair for a
washing machine which is more than 8 years old.
Either the engineer has not deducted the leakage in the first instance or the leakage happened only after the repair work done.
Now
as a customer we are in a catch 22 situation as washing machine is not
working after spending 2400/- last week and it will not be feasible for
us to do additional repair work on a washing machine which is more than 8
years old. We have agreed to repair in first visit because it was found
viable to do the repair work for around 2000/-.
Kindly look into it and help.
Regards
Bejoy
Chacko
|
|
Hi,
We have taken AMC under Whirlpool home care plan for Washing Machine in Faridabad with Arun Kumar Name.
Phone No: 09810219110
Address: Arun Kumar,
House No: 212, Gulmohar Apartments,
GH-1, Sector-46, Faridabad.
There was some issues in the water motor which circulate the water during the wash. On 10th September, 2011, we lodgged the complained and Engineer GULFAM KHAN visited
on 13th Sep 2011 and examined the washing machine. He opened up the machine parts. Before he opened up, there was only the motor issue and the machine was working perfectly fine.
After opening up he starts saying that the dryer cover will be changes and charge will be 680 Rs which is not under AMC. We were surprised that in the machine everything was ok and he opened
up
some parts of dryer and showing that the dryer is not working. We told that this was working till yesterday but Then he walk out from home and told that he will get the water circulating motor and the dryer cover. We keep telling
him that this was fine but he does not understand.
After 13th Sep visit i keep calling everyday to the Whirlpool customer care for 6 days and they keep telling that they are sending a SENIOR ENGINEER to visit but no one has visited.
Now I have the following complained regarding this and I am filing the report in CONSUMER COURT.
1. Who is responsible of the damage done my service engineer in dryer which was fine before he opened up the machine?
2. It is almost 9 days after complained. Is this right that the service will be done in 10-15 days.
3. Ate least the machine should be working fine as earlier. except the water circulating motor which needs to be changed.
4. Nobody care even i am calling from last 9 days like a made. I keep telling the details of the problem. you can check the recorded conversations.
So for me taking the above issues in consideration, the only option is to go to CONSUMER COURT and get the reimbursement
of the problem for delay, making the machine faulty and mental harassment.
Regards
Vijai Kumar
on behalf of Arun Kumar (Brother) |
Dear Sir/Madam,
Today I went to M/S BHARAT
ELECTRONICS & COMMUNICATION, 490, OLD CHAMAN, LINK ROAD, KARNAL
,MICROMAX Authorised service centre at Karnal and surprised to know
that my mobile has not been repaired yet inspite of commitment.
As you are aware of that I had
purchased this Micromax X 266 on 10th March 2011 i.e. just 4 months
before and It has stopped working. For the last 15 days it is with you
people and I am suffering badly.
Please expedite.
regards,
Rajneesh Gupta. |
Dear Sir,
I have purchased TWO Voltas
air-conditioned machines before three years. The compressor warranty
period is five years. One of my AC machine has stopped giving cooling
and so I complained to Voltas service centre and found they reported me
that the compressor is out of order. The company is ready to replace the
compressor but asking for Gas refilling and misc. charges which is
appx. 2571/-
My argument is….
1. The Gas problem is outcome of Compressor problem.
2. The second machine is working in good condition which has not a gas problem.
I am ready to pay the Gas charges. The amount of Rs. 2671 is not much problem but my feeling is,
A supplement problem of main problem should also covered under warranty.
I
wish that it should be brought in to the notice of the company. Since
TATA is a very good company, I do not want to spoil their good brand
image by this just a small complaint. Kindly do not bring this complaint
to public knowledge.
A written comlaint is handed over on 5th July 2011 to
M/s. Voltas Ltd.
A-301, Shivalik Corporation park,
Behind IOC petrol Pump,
132 ft Ring Road,
Satellite,
Ahmedabad. 380 015.
In
response to our complaint Mr. Dhanesh Joshi, Service Engineer (Contact
No. 8000823480) has sent us an estimate letter dated 12th July 2011 for
Rs. 2671.45. The compressor will be replaced only after payment of Rs.
2571.45. We have protest again that.
Kindly take up the matter with the company.
Thanking you.
Nita Siddharth Shah |
From: Subodh Lekhi
Phone: 9959217773
E-mail: slekhi@gmail.com
Message:
I have purchased Induction heater from the AVA Shop and Collect wide Receipt No - JSBLR5552 DT. 27-APR-2011 in Bangaore.
After
reaching back from Bangalore to hyderabad, I openned the product and
found broken. I had inform the AVA SHOPping - call center and register
complaint 29th Apr'11 that Induction cooker was found broken inside and
it was got replaced after couple of follow up with Hyderabad - AVA Shop -
merchandiser at Shamshabad Airport. Mr Siva , who run the Hyderabad -
Merchandiser - Ph
Once I had put the set to work , it was having
techincal problem and not working. The Milk option to heat the ,milk
was also not coming . Again reported the problem with call center and
again Mr Siva of Hyrderabad merchandiser has assured to send his person
with a new set but even new set was also having the similar problem.
I
had escalated the case to Mr Siva again and their head office - delhi ,
Mr Harmeet. But third time also they send the defected set of Induction
heater which was having technial issue with the product. Then I had
gone to Hyderabda airport and check couple of pieces there and
understand that all pieces have techincal issue in the Induction cooker
and it was not working with flat base or any other utensil and machine
gives alway EO - error which confirm no utesil on the machine !!
later
Mr Sive had escalate the problem to their own company to Sr. officiers
and then spoken to Mt Harmeet singh again and he assured to resolve the
case and look after defected product. But inspite of many follow up and
repeated complaints AVA Merchansising has never accept their fault and
not ready to solve the issue too. I had requested them to take back
their defected set and refund me my money back ie
|
| sir,
mai ramesh kumar sarsiwa dist-raipur ka rahne wala hun jo ki
ek farmer hun jo 03/01/2011 ko nokia 5800 mobile kharida tha jiska imei
no.-352012048386691 hai jiske blootuth me kharabi ke karan 27/07/2011 ko
infotech solution shop no. 103 104 pagariya complex pandri raipur me
service ke liye le jaya gaya kyo ki nokia ke har set me 1 year ki
warranty rahti hai. waha mere handset ko 2 ghante tak chek kiya gaya
phir head office delhi bhejenge karke rakh liya gaya aur mujhe job sheet
diya gaya jiska no.869504867/110727/1 hai phir 24 ghante baad phone
karke bataya gaya ki aapka set warranty cover nahi karti hai aapko 3100
rs. charge lagenge. itni amount mere paas na hone ke karan mai apna set
wapas maang liya uske baad earpice speaker kaam nahi karne aur apne
mobile set ko dikhane ke liye dusre service center pahuncha jaha set ko
chek karne ke baad bataya gaya ki aapka set khul chuka hai jo out of
warranty hai. nokia service center pandri dwara mere set ko poora damage
kar diya gaya hai body tod di gayi hai aur andar ke parts ke saath bhi
poori tarike se chhed chhad ki gai hai jisse mobile thik se kaam nai kar
raha hai. iski shikayat mere dwara nokia care lines ko bhi 28/07/2011
ko ki gayi thi jiska complene id 1-11767160776 hai jiska abhi tak koi
feedback nahi aaya hai.
atah srimanji se nivedan hai ki mujhe insaaf dilane ki mahan kripya karen.
sir mai 1-1 rupaye jama karke badi mushkil se set liya tha.
aavedak
Ramesh Kumar |
From: sanjay kapoor
Message:
Myself has purchased the Nokia N97mini from Nokia
Priority,Indore on 23ed Aug.2010 after 5 days observe the software
problem and reported to them so given for replacement and got the
replacement on 5th Sept.again on 6th Sept.reported the problem of key
pad then they have sent me nokia care center they have remark that it
has to be sent to Head Office so again given for replacement then again
got the replacement so you can imagine after making expenses of
Rs.18,250 how much trouble faced which also affected my business.
Again one on/off switch got damaged when reported to them they said its a
physical damage so we can't help then got repaired by making expenses
of Rs.350.00 again on 24th June faced some software problem again
reported to them and they have formatted the mobile which has destroyed
my all data and telephone number.This time the technician damage one of
switch when reported to him then he replied at present doesn't have that
the day we will get we will inform you now 10 days are already passed.
Entire matter reported to nokia customer care but not getting any proper response from him.so Please advise in this matter. |
Respected Sir ,
I need your help & intervention in below matter.
Please note that yesterday ( 16.07.2011) i
have bought a iphone 4 from Croma Store , Crown Interior Mall ,
Faridabad, India under invoice# SLF02A012010010367.
From store sales boy
Harish , i have asked for a black iphone 4 but he packed white iphone4
without my knowledge and that comes to my knowledge after reaching home ,now today when i am
asking croma store to replace it with a black iphone 4 what actually
i was required but they are denying the same. This is cheating.
For your kind information i have not use the iphone 4
for a single second , its in the same as it is condition. I request you sir to
please take up this matter with croma store India, and help me out.
Expecting a positive and favorable support.
Thanks
Saurabh Aggarwal
|
Dear Sir,
I
had purchased a 34 inch CRT TV under " Mano Ya Na Mano" scheme of
Vediocon. Details of the transaction are as below.
Date of Purchase: 29th August
2008
Name of Dealer: Aashish
Electronics, Naranpura Cross Road, Ahmedabad.
Invoice No.: 853
Model No.: 760508010127320279
Bond No. 166782
Name of Customer: Bipin V Hirpara
(on the name of my younger brother)
Under the said scheme, I received
a "Jumbo 34 Flat CTV MODEL 8600QS" & a bond of "PLASMA
32(81cm) Entitlement Certificate", as
guarantee for ONE PLASMA 32(81cm) TV after maturity period of 35 months from
the date of purchase. As per the terms and conditions of the bond, I am
eligible to get a 32” (81cm) Plasma TV.
In this regard, I received a
letter (serial no. 20577) from Videocon industry, informing about maturity of
the said bond. With regards to the same,
I would like to seek some clarification on certain points.
1) The Letter mentions that, I
need to pay Rs. 16,990/- extra to have a 32" Plasma TV with HDMI, AV IN
facility with Remote Control.
As per my understanding of terms
and condition mentioned in the bond provided by Videocon, nowhere it has been specified/clarified
that, which kind of configuration/features will be provided at the time of
maturity. Now, If it has not been clarified previously, why shouldn't I expect
a latest model of Plasma 32" TV with HDMI, AV in facility with Remote
Control and all latest features being provided by other companies now a days,
without bearing any additional cost?
2) The Letter mentions to pay Rs.
4980/- towards Tax in India.
I would like to know the basis of
the amount on which the sum has been derived.
3) The Letter also mentions to
pay Rs. 400/- towards wall mounting stand & installation and Rs. 700/- for
Table top stand.
In the said bond, nowhere it has
been mentioned that other than Tax, I need to pay any such amount. However,
wall mounting stand and table top stand should be part of standard TV
deliverables/peripherals. It can't be provided separately. So, I may not need
to pay any extra amount towards these stands.
In regard to the above matter, I
had a chat with your customer care executive (Ms. Ashwini - Coordinator, Videocon,
Ph: 02431-251887) on 23rd June 2011; 12:54 PM. She informed me that,
1) Videocon is not producing
PLASMA TVs anymore as PLASMA technology is outdated nowadays. Further, Videocon
will import the Plasma TV and the same will be delivered to me within 2 or 3
months. Whereas, as per bond I am supposed to get only Videocon plasma 31"
TV within 30 days of the claim.
2) She denied saying that, Videocon
has specifically committed only basic model of plasma TV, whereas nowhere such
thing is mentioned in the bond.
Further, she rudely responded
that, I should write to the management about these issues and she will not answer any of my questions, which she is bound to
reply as a customer care officer.
Please provide clarifications at
earliest and also let me know that, whether I will receive my 32" Plasma TV
with HDMI, AV in facility with Remote Control and all latest features or not???
Also let me know your views on my comments.
--
Thanks & Regards,
Ashish Hirpara.
|
From: Subodh Lekhi
Message:
I have purchased Induction heater from the AVA Shop and Collect wide Receipt No - JSBLR5552 DT. 27-APR-2011 in Bangaore.
After
reaching back from Bangalore to hyderabad, I openned the product and
found broken. I had inform the AVA SHOPping - call center and register
complaint 29th Apr'11 that Induction cooker was found broken inside and
it was got replaced after couple of follow up with Hyderabad - AVA Shop -
merchandiser at Shamshabad Airport. Mr Siva , who run the Hyderabad -
Merchandiser - Ph
Once I had put the set to work , it was having
techincal problem and not working. The Milk option to heat the ,milk
was also not coming . Again reported the problem with call center and
again Mr Siva of Hyrderabad merchandiser has assured to send his person
with a new set but even new set was also having the similar problem.
I
had escalated the case to Mr Siva again and their head office - delhi ,
Mr Harmeet. But third time also they send the defected set of Induction
heater which was having technial issue with the product. Then I had
gone to Hyderabda airport and check couple of pieces there and
understand that all pieces have techincal issue in the Induction cooker
and it was not working with flat base or any other utensil and machine
gives alway EO - error which confirm no utesil on the machine !!
later
Mr Sive had escalate the problem to their own company to Sr. officiers
and then spoken to Mt Harmeet singh again and he assured to resolve the
case and look after defected product. But inspite of many follow up and
repeated complaints AVA Merchansising has never accept their fault and
not ready to solve the issue too. I had requested them to take back
their defected set and refund me my money back ie
|
From: PRAVIN KUMAR MODAK
Message:
We
have purchased Aquafine water Purifier Dolphine Model - 01 no for the
Rs. 12800/- from Aquafine Marketing,Infront of Masjid , near Muktidham ,
Devendranagar , Raipur , Branch Office CMD chowk Vidyananagr , Bilaspur
through their Marketing officer Mr. Kamal - Mobile No. 9303510442, vide
bill no. 336/31.10.2010 .
Before purchasing of the same we have
talked to their Regional Manager Mr. Sinha - Mobile No. 974680774 about
performance of the water purfier & scheme launched by M/s. Auafine
Marketing as Depawali offer ( sureshot win one prize out of Four like HP
Lap Top ,LG LCD TV 21 inch , OTG Microwave Oven ( Rs. 6500/) &
2.5gm Gold Coin - 23 )
We have Win OTG Microwave Oven as per scheme as per wining receipt no. 21004 Dated 31.10.2010.
D/sir - but till now M/s. aquafine Marketing not given our wining prize as commited by them on/ before 10-Nov-2010.
Requested to help us to get the same at the earliest .
Regards
PK Modak
Lafarge India Pvt. Ltd.
Gopalnager - Janjgir-Champa |
From: NANDA KISHORE PRASAD SINHA
Message:
I HAD PURCHASED PTROTECT+ FROM M/S EURO POINT AT THE COST OF A RS 13850/-.
ADDRESS
M/S EURO POINT(AUTHORISED FRANCHISEE OF M/S EUREKA FORBES LTD
H/31 NAUBAZAR.PARADIP PORT-754142
THE
PRODUCT WAS IN WARRANTY/GUARANTEE PEROID AND WAS GETTING OUT OF ORDER
FREQUENTLY AND THEY WERE UNABLE TO MAINTAIN IT (IT WAS REPAIRED 5 TIMES)
FINALLY M/S EURO POINT REPLACED IT WITH REVIVA WHICH COSTS ONLY RS
11000/- M/S EURO POINT ARE NEITHER GIVING INVOICE FOR THAT NOR M/S EURO
POINT IS PAYING THE DIFFERENTIAL AMOUNT RS 2850/-.I HAD COMPLAINED TO
MRS MANORAMA SETHY CUSTOMER CARE M/S EUREKA FORBES LTD ALSO BUT IN VAIN |
Dear Respected Authority
I bought a Nokia c6 mobile on
15-04-2011 from Ambala cant.After that I faced keypad and camera issue
in the mobile so i went to Nokia care ambala cant to get it checked on
21st April 2011.Nokia care did some software changes in the mobile and
returned the mobile.But after these software change same issues
increased into mobile so I again visited Nokia care ambala cantt and
they sent mobile to Nokia head office for repairing purpose.Mobile
returned thrice from the company but issue wasn't resolved.According to
Nokia care ambala mobile was updated with higher version of operating
system thats why its taking so much of time.Now it has been almost 3
months today .I called on the nokia care help line and the said mobile
cannot be repair by
nokia cause its updated with some higher version of software.I explain
them that this up gradation was done by Nokia care center ambala
cantt.In reply they said we have confirmed Nokia care ambala and they
are saying that it wasn't done by their side.No nokia is saying that you
can take away ur mobile but it cannot be repair.Its very irresponsible
behavior by Nokia they are not even addressing me properly.I am
continuously calling nokia care amabal but they are not attending my
phone so I completely blank about my mobile.According Nokia warranty
clauses warranty can only be reject in case of physical damage.I really
very upset with this behavior of Nokia company they make me wait for 3
months and still they are blaming for every this.I really need your
help in this case.All the necessary details are mention below.
Customer Name Amresh
MOB NO.+919888213197
MOBILE -NOKIA
C-6
Company -Nokia
IMEI NO. 356994044537482
SERVICE JOB SHEET NO.189433527/110421/5
NOKIA CARE CENTER AMBALA ADDRESS (IDM INFOCOMM 6274/12 Nicholson road Ambala cantt 9990123643) |
From: Manish Nautiyal
Phone: 9958636655
E-mail: manishnautiyal84@gmail.com
Message:
Hi
I would like to file a complaint againt the "Reliance Resq" Digital Service Center of Reliance Digital.
I
purchased a Hitachi Window Ac on Date : 19/04/09 and purchased a
extended AMC for 1 year from period 19/04/2010 to 19/04/2011. Also, I
have renewed the AMC for 1 year from 19/04/2011 to 19/04/2012 for Rs
1572 (Cheque No #096717 HDFC Bank)
I have logged a complaint of AC problem, not cooling due (which
could be due to gas problem, on 26th Apr 2011 (Complaint Number#
8001059126) and for 7 days I have to make numerous call at the support
center to know the progress on the issue. On 28th Apr 2011, a technician
visited & told us that there is a GAS problem (which we already
know) and it needs to be refilled and there will be another technician
visiting us on 29th Apr 2011 for the same.
Till date, 2nd May 2011, I have made 8 to 10 call to confirm the
time of the engineer visit and Mr. Nitin Shukla kept telling me that the
engineer is on his way and it will be fixed today it self.
This
is not the first time, I am getting such pathetic services, earlier
complaint number #999992 (which was logged on 19th Mar 2011 and it was
resolved on 28th Mar 2011).
Kindly advise and assist as filing this complaint.
Regards,
Manish Nautiyal
|
This is with regards to my videocon split AC that I have
recently purchased, the details of which are as under.
Invoice no.1797............Dated 31-03-2011.......Dealer Bhanudeep
Electrovision, Bhandup.....Compressor no.310410510132000236.
Since the day of purchase I have been facing problems. To begin with, it worked
for only 2 days & thereafter there was no cooling. We registered a complain
with the customer care, complaint no.MUM1104110499, Dated,11/4/11 & after about four days a
technician came to repair the AC.
After this repair the AC worked for another 7 days & again the cooling
stopped.We again registered a complaint, no.MUM2504110236 dated, Again after 3 days a
technician came,Mr.Shailesh Shetty, & he reported that someone would
come the next day to repair the AC. Then after another 3 days Mr. Shetty came
back again & said the Ac would have to be taken to the work shop for
repairs, & he uninstalled the AC. Now after that almost 6 days passed &
there was no response from anyone. Finally after 6 days some transport came
& toook the AC away. Now it has been again 3 days & I have not heard
from anyone!!
What was the use of me buying this AC if I had to waste about a month in the
summer heat? I brought this AC for my office & from the day of purchase I
have been able to use the ac for only 8 working days!!!
When I asked the serviceman, that since this was obviously a defective piece I
should get a replacement he straight denied & said that it would not be
possible.
What does the gaurantee & warranty mean? Is it that I have to buy a
defective product havin paid the full price?
Please look into the matter urgently & provide me with a replacement ASAP.
THis is the first time I have used Videocon product & i find it very sad
that the company is treating its customer like this.
Pls observe that the AC HAS NOT BEEN WORKING FROM DAY ONE!
In case of no action I would be forced to contact the constumer redressal cell.
|
From: Ratan vaswani
Message:
sir,
i
am from bardoli.i purchased a mobile from madhuram mobile(bardoli) on
27/11/10.my phone was having a problem so i gave it to madhuram mobile
on25/04/11 for repairing which comes under my warranty period.they
promise me to give my phone after two days.and after two day i went
there to take my phone.sir they told at evening it will come,and after
that evening i went they told tomorrow u will get,and on the next day i
went they again replied same that tomorrow u will get,,but sir still i
didnt got my phone..i am suffering many problems due to not having my
phone as i do part time job so celphone is necessary for me..
sir i have phone bill original.my phone name is MICROMAX Q75.IMEI NO.910023600998661
SIR, I REQUEST U TO SOLVE MY PROBLEM AS SOON AS U CAN..
THANKING YOU,
RATAN VASWANI
MY ADDRESS:
RATAN .K. VASWANI.
AMAR BAKERY.
OPP. GOVINDASHRAM,NEAR COLLEGE,
STATION ROAD BARDOLI-394602.DIST-SURAT
M-9724366888
MOBILE RETAILER'S ADDRESS
RAHUL R. SHAH.
MADHURAM MOBILE.
OPP.JALARAM TEMPLE
STATION ROAD,BARDOLI.DIT-SURAT.
O-(02622)-224877
M-95377 77751 |
Hello Sir,
We are using Pure it Hindustan Unilever product Marvella from last 1 month.it worked fine for month, after 1month we are facing battery issues in your product.
We purchased Pure It from your Manik metals store golbazar,raipur(c.g). Bill is in the name of K,K Patel dated 05-02-2011 amount 6600/-.
we are being told that we will receive 1 year warranty on
product and any Complaint regarding to the product will be solved.
From last 1 month we are trying to contact Mr Sumit(Contact person) phone no-0771-2224775,08959901282, but we are not getting any positive reply from there side.
Please look into the matter and solve the problem as soon as possible.
Hope you will do the needful.
Thanks & Regards
--
Shashi patel
|
From: MANISH JAIN
Message:
DEAR SIR
I
HAD PURCHASED A SIDE BY SIDE SAMSUNG REFERIGERATOR FROM JALARAM
ENTERPRISES, GANDHIDHAM (KUTCH-GUJARAT) ON 28-8-2006 FOR RS. 114,000.
THE PRODUC HAS BEEN GIVING ME PROBLEM, SINCE I BOUGHT IT. THE PCB OF THE
FREEZE GOT CHANGED 3 TIMES. IN DEC-2010 THE COMPRESSRO WAS ALSO
CHANGED, BUT WITHIN 4 MONTHS THE COMPRESSOR AGAINS STOPPED WORKING. I
HAVE FILED COMPLAINT WITH SAMSUNG TO EITHER CHANGE THE PRODUCT OR TAKE
BACK THE PRODUCT AND REFUND MY MONEY. COZ IT IS A PREMIUM PRODUCT AND
SHOULD WORK SMOOTHLY. SAMSUNG-INDIA HAS OFFERED ME 28,000 THROUGH THEIR
SERVICE DEALER IN GANDHIDHAM, WHICH I HAVE REJECTED. I REQUEST YOU TO
HELP ME IN THIS MATTER.
BEST REGARDS
MANISH JAIN |
From: Mr Banshidhari Mandal
Message:
I
am a consumer of Ureka Forbes. I have purchased one aquaguard (compact
model) for which AMC is there with the company for two years from
26-03-2010 to 25-03-2012 vide receipt number17607868. But the company is
not providing timely service as a result of which the very purpose of
purchasing the water purifier has frustrated. This is not the first
case. During the period of the previous AMC the same thing occured and
in this way the company is cheating the customer.
I request for the redressal and the compencession. |
From: Amit Verma
Message:
Dear Sir/Madam,
I
palced an order to Star CJ alive Shopping Channel for Kodak C183
Digital Camera on 13th of April. 2011 at about 9:30 AM after just having
seen the ad of C183 on star cj alive. On 18th of April, 2011 I received
the delivery of Kodak C183 Digital Camera through M/s. MNM Trading
Solutions Private Ltd., (Franchisee of star cj network)
Vill-Sampka-Jamalpur Pataudi Road,Teh-Pataudi, Gurgaon, Haryana . After
opening the box I installed the battery into the camera and got message
Lens Obstructed error. In a few minutes I got low battery message and
camera automatically close.
Immediately I called on
1800-200-1860 regarding this problem they suggest me I have to contact
the customer care of Kodak but I want the replacement of this camera, I
can not compromise with using a repaired model at a very initial stage
then they said we have forward your complaint to concern department you
will get call from our department within in 24 hours. But I have not
received any call from star CJ Today 21st April 2011 I again call and
they said you have to wait for 48 hours.
In such a situation I
have only one option to complaint this fraudulent act to the consumer
Court/forum. My complaint against Star CJ alive shopping channel and
M/s. MNM Trading Solutions (P) Ltd. Vill-Sampka-Jamalpur Pataudi
Road,Teh-Pataudi, Gurgaon, Haryana (Franchisee of star cj network) may
kindly be registered, necessary action against the above fraud company
may be taken and direction may also be given to replace my camera and
give me fresh piece, as promised earlier.
Please suggest me what should I have to do next. I am waiting for your reply. Hoping for an early action.
Thanks
Amit Ve
|
From: BHARATBHAI PATEL
Message:
I
BOUGHT A REFRIGERATOR OF VIDEOCON MAKE IN 2007. MY REFRIGERATOR WAS OUT
OF SERVICE FROM 4-4-2011. I REGISTERED A COMPLAINT AT COMPANY CALL
CENTRE (079 39404040) AND RECEIVED A COMPLAINT NO. AHM0404110316. THEY
NEVER APPROACH ME AND AFTER SO MANY CALLS ONE TECHNICIAN CAME ON
7-4-11(THREE DAYS AFTER REGISTERING COMPLAINT) AND TOLD ME THAT FOR
REPAIR WORK ,ANOTHER PERSON WILL COME ON TOMORROW(i.e.ON 8-4-11) BUT NO
ONE CAME ON 8-4-11.
AGAIN AFTER SO MANY PHONE CALLS AND EMAIL (ON VIDEOCON INDUSTRIES) EVEN NO ONE CAME FOR REPAIR WORK TILL 10-4-11.
WE
HAVE TWO LITTLE CHILDREN (GRAND CHILDS) AT HOME, SO WE CAN NOT LIVE
WITHOUT REFRIGERATOR. SO UNNECESSORILY I HAVE TO BUY ANOTHER
REFRIGERATOR. THE DEALER HAS GIVEN REBATE ONLY Rs.1500/- FOR THAT OUT OF
SERVICE PRODUCT. AND I HAD PAID Rs.14000/- UNNECESSORILY(DUE TO NON
REPAIR CONDITION OF REFRIGERATOR) ON 10-4-2011.
SO THIS FINANCIAL BOURDON AND MENTAL STRESS WE SUFFERED DURING THE WHOLE WEEK.
SO THIS is MY COMPLAINT |
From: PRATEEK BANSAL
Message:
I
purchased the HP laptop from Croma (pacific mall, ghaziabad) on dated
30/12/2008 with extended warranty for two years which is due on
30/12/2011.
Invoice no. 165-24529
extended warranty code WE2148
Last
month, the laptop displays disappears, regarding which I submit a
complaint (complaint no. 11120) in the Croma Extended Warranty help desk
and they routed me to their service center.
I submitted the laptop
to their service center on 11/03/2011, the service center told me to
repair and return the laptop within 10 days.
Now it is more than 35 days and they did not have done anything regarding my complaint.
On
contacting the service center, they just reply by saying that the part
is not available in the market and everytime they ask for more time.
I also confirmed with the HP regarding the part and HP told me that the part is available in the market.
Please help me out.
|
Dear Sir,
There have been deficiency of service and poor quality product been delivered by ELECTRONIC PARADISE (NORTH) (LG care). I have shopped a LG LCD Model No.26LD340 26" for around Rs. 21000 from ELECTRONIC PARADISE (NORTH) 13, vaishali main rd pitam pura new delhi-88. But it has bad of quality, within threemonths there is a problem in the same oits not work proper it get Automatically turn off for 2
sec and Automatically trun on .
regards that i have make a complaint to mr Negi
(9911215533) dt 09/04/11 and he send a eng. he visited and told that he
reset the TV adn its ok now. but by the next day the same problem will
come again and i again complaint (12/04/11 complaint no
RNA110412076358) to mr negi but he camt pick the phone then i called @
shop no 011-2718118 a madam confirm to send the eng after 2 hour i
received a call by eng that he cant come to visit cause he know the
problem comes due to the part (SMPS) required in it and he'll orderd it
today on 12/04/11 and it'll takes atleast 3 days and today morning i
have received a call by lg service centre who confirmed me that the part
will replaced by the 1/04/11 but the senior eng mr lokesh they did not
know the actual problem he'll replace the part but not sure about the
reason by which the above problem is comes in his words no problems coms
on the visited time..
and when i told to replace the pcs he refuesed to do the same.
rs 21000/- is not a small money i am facing so much problen withing 3 months why i believe on LG . its worst servives.
i simply want replacement or refund with interest.
I called them several times, but they have no other reply or not a proper solution.
Regards
Shilpi Khanna |
From: NITIN AVASTHI
Message:
It’s been more than 20 days that I have bought a Blackberry Storm Handset from the site www.naaptol.com
site…I was provided with the handset in 5 day after placing the order
but since then my mobile handset is not working…I have made a complaint
for this to the call center for more than 5 times but came with no
resolution…they have cheated me on taking my 12000 Rupees and delivering
me a a handset which is not working…i have even written them mails but
no responses…plz help
The Address of naaptol.com as given on their website
Unit 418, Building 2, Sector 1
Millennium Business Park, Mahape
Navi Mumbai - 400710 |
From: Mrigendra Rathore
Message:
Dear Sir,
Myself Mrigendra Singh Rathore from Godhanpur Ambikapur Surguja
C.G , on 25 march 2011 i have port out my idea mobile no 9977889370 to
videocon mobile service, according to Telephone Authority of India the
whole process takes the period of 7 day But my mobile no hav'nt proted
till now, To resolve my problem i have talked to the company employe Mr
Ajay Sugandh The teritory sales executive Ambikapur region,whose mobile
no is 9074018659,Mr Samar Sarkar Zonal manager videocon mobile
services whose mobile no is 9074018208 They did'nt help me any more to
resolve my problem every time they told me to go through the procedure
again and again < Three times i have tried but my problem yet not
solved at last on 25 march i tried for last time but cant get it so plz
solve this problem and provide me compansation |
From: Abhay Pal Singh
Message:
Dear Sir,
Myself Abhay Pal Singh From Ward No 3 Godhanpur Ambikapur
Surguja C.G . I have purchased a samsungchamp mobile phone on january
2011, from M/S Gita mobile shop. After some days my phone get some
technical fault , To short out my problem i went near by sumsung service
center to short out my problem,for 3to4 times from their none of my
problem being short out . for which i have talk to the company agents
and officer but unfortunate i hav'nt recived any response .
Its my humble request to you sir
that plz provide me some way to short out my problem< and provide me
compansation too. |
Hi,
I am one of the esteemed
customer to have purchase a Videocon A/c from PCH Ezone from Kukatpally
Branch in Hyderabad. This is to bring to your notice that below said
product Videocon A/c Model No. VGS53 was displayed at the showroom for
Rs.23,500/- whereas the actual price of the product as per your website
is Rs.23,190/-. Inflated price was displayed at the showroom.
Also when asked for best price quoted Rs.23000/-.
Felt happy for the quotation as it was a saving of Rs.500/- for me
unaware that the actual price of the product is Rs.23,190. After coming
to know the actual price I feel that the deal was not worthy. Apart from
the product price I was asked to pay service charge of 2% on credit
card purchase which as per my knowledge has to be borne by the merchant.
Interestingly I was even asked to pay Rs.200/- for getting the product
delivered at my doorstep. I really wonder how such big showrooms wont
maintain any vehicle for delivery. After sales service or other
facilities are not taken care by the dealer. Every means to earn few
extra bucks are offered. Selling at it worst best. Negotiation started on wrong note and price offer not good.
Thirdly, as per your website Videocon has
been running a Gold Cup Offer for the World Cup was not offered to us
nor told to us. Came to know about the campaign only through your
website. Why was I not a part of the offer. How can I be a part of the offer.
The above mail is to bring to your
notice of the dealers mis-selling tactics and cheap offers to attract
customers. I feel cheated and I am not happy with the deal.
I am attaching Gold Cup Offer for the dealers reference.
Note
for the Dealer: It is for the dealers information that such actions can
be brought to the notice of consumer court leading to reputational and
financial loss to the Corporate showroom dealers.
Regards,
Santosh Kumar Varma
|
From: Ajit Ekbote
Message:
Dear Sir / Madam,
This
is related to the HP make laptop, which is within the extended
warranty. Please see below the chain of emails and advise what course of
action can be taken. The communication from the service centre
regarding the status is less. It is over a month, the laptopis under
repair.
Awaiting reply.
Ajit Ekbote
--------------------------------------------------------------------------------
Dear Mr. Pratheesh,
1)
Please refer the trailing email which was sent to the email ID
mentioned on the Service Call Report S. No. 36732. Yet, there is no
response.
2) It has been since 5 Mar 2011 my laptop has been
given for the service due to beeping sound problem. Seldom there is any
response from your office regarding the status. It requires a lot of
follow-up and after 6:00 PM nobody from your office attends the call.
3)
After lot of follow up, yesterday the laptop was delivered at my home,
but without any rectification of the problem of the beeping sound. On
top of that, a new problem of blank screen also surfaced. The laptop was
returned to your engineer immediately for further action of repairing
4) I fail to understand when I would get the laptop in good condition.
I am NOT satisfied with the service of Maha Electronics.
Please give me a single reason why I should recommend my friends to purchase HP laptop or for that matter any HP product.
I can give one single reason of "Very Poor Service" and recommend my friends not to purchase HP products.
I request you to intervene yourself in this matter and arrange to expedite the repair of laptop and home-delivery.<
|
From: hemant jaiswal
Message:
I
had purchased morphy richard jmg from star cj along with 2 free gifts
which was shown on tv along with the product but after the product was
delivered one of the gift was different as shown on tv. Despite several
complain on thier prescibed numbers no action was taken till date as the
product was purchased on 9/3/2011 only being given false assurance that
soon action will be taken on said complain. the product was purchased
in the name of my wife seema jaiswal
|
From: ARCHANA KUMARI
Message:
Sir,
On
07th December 2008, I purchased a Philips DVD Player from NEXT Store in
Sant Nagar, Burari, Delhi - 110084, by paying Rs.2450 (Rupees Four
Hundred Fifty Only). The Philips DVD Player had 6 months of Warranty.
On
31st May 2009, I lodged the complaint with the NEXT store and no one
came to my house. I followed up with the NEXT Store for next four months
and finally on 02nd October 2009, the company technician came to my
house to collect the Philips DVD player.
On 26th December 2009, I went to collect my Philips DVD Player, which they returned to me stating that it is beyond repair.
I
request you, Sir, to kindly look into complaint for redressal and
suitable compensation may kindly be given to me as due to above, I have
undergone great agony as I come not from so elite class.
Thanking you.
Yours faithfully,
ARCHANA KUMARI
PLOT NO.14A/418
LAXMI VIHAR,
BURARI
DELHI - 110 084
|
From: Avijit Chatterjee
Message:
Respected Sir,
I
had purchased a whirlpool fully automatic washing machine 650p seriel
no.- INF 103708076, model No. 12201 from Cinni Sales Company,infront of
Govt Hospital, Raigarh, C.G., Phone- 0776-2222734; on 25 Feb 2011
through the bill no. 1670 in packed condition .
by paying an amount of RS 13000.
It
is a matter of great regret to say that after reaching home I found
that the same washing machine was an old and defecting one which had
been used as a display model by the shopkeeper for a long time. The
washing machine has many scratches on its body at many places, the main
powerplug is cut and damaged severely damaged.
As soon as I came
to notice of it I lodged a complain to the dealer as well as customer
helpline 07716000855 on 1st March 2011 and onwards for many times but in
vain. Moreover the dealer concerned behaved very rudely and show no
willingness to take any responsibility for knowingly supplying the
defective washing machine arguing that its the duty of the customer to
check the condition of the supplied goods and hence he owes no
responsibility. (Customer Care complain no- RP 0211001320 & RP
0311000618) I have also lodged similar complain to the customer relation
manager through E-mail Id helpdeskindia@whirlpool.com dated 27 feb 2011.
So I request you to take the necessary action in this regad so that I will be oblidged to you.
|
From: dr tarun gopinath
Message:
respected
sir ,iam a doctor working in mppgcl hospital at birsinghpr MP,in the
year 2008 i had bought a washing macine of IFB ince then there has been
no service provided by thecompany even after repated complainta no
action has been taken ,last complaint was about the change of door
opening nob which has beeen registered but til today no service person
has arrived ,the after sale service of this company as been very bad in
this region,kindly help us |
From: mahesh Chapla
Message:
Sir,
I
had purchased IFB washing Machine SERENA SX before 2 months. On the
first day itself the programmer of the machine found to be faulty. after
complain to the consumer cell of the IFB the programmer was replaced
after 10 days.Before1 month during the running condition the washing
machine was completely burnt with the cloth inside and the accessories
which were fitted with it plus it also burnt the items which were nearby
the machine. After complain to consumer cell only the machine was
replaced by the company against my demand for the machine plus other
damage i have suffered.Since than i had called number of times to the
consumer cell representative but there is no positive reply from the
company representatives.
Sir. due to the above discribed
incident I had suffered a lot as i could not use the machine for around
20 days. Further it has caused me lot of mental herrasment in
complaining several times to the company, as I had called various
agencies in the company number of times.
Further it caused me lot of financial damage also. List is as following
1. Clothes worth 10000/-
2. Aqua appliance worth 1800/-
3. washing machine cover 300/-
4. Shoes and other things which were nearby to machine worth 5000/-
5. Damage to the building due to fire 5000/-
You
are requested to resolve this issue as early as possible.and further I
request you to give me the copy of the investigation which was carried
out by your company representatives at my residence.This will help me in
future course of action.
Thanking you
Mahesh Chapla
|
From: Parag Goel
Message:
Dear Sir/Madam,
I
bought a Micromax Q5 phone on 15/06/2010. But i had some problem with
the mobile so i have given this to service center for repair on
29/10/2010.
Till today 18/03/2011 i didn't get my phone back from
service center. They said that we have send it to company. When i called
the company they said they have to get information from service center
about the the mobile phone.
I am totaly clueless how could i get my phone back. As half of its warranty period has gone in service only.
|
From: aishwarya richa singh
Message:
I
bought the 2yrs extended warranty for my Hp laptop on 5/10/2009 through
registered reseller of hp, RT Outsourcing services, ghaziabad. They
haven't updated the warranty on Hp official site. When I recently
visited one of their service centre on 28th feb 2011, they informed me
to contact Rt outsourcing whereas when i contacted hp on phone said
through bill service center itself can update the warranty, which didn't
happened.
Then i contacted Rt outsourcing, after 20 days of
communication via phone they refused to update the warranty and after a
long verbal debate he shouted and humiliated me various times. I
contacted Hp through E-mails, they even clearly closed the matter after
saying contact the reseller in short we can't do anything and closed the
incident.
I want to know where i stand and what should be the
next step. please do help me as it is not a matter of money only, it's a
matter of being cheated and humiliated by them.
|
From: Deep Vyas
Message:
sir,
I am Deep Vyas from Mumbai laptop S/N No-
CBQ3315318.I am really disappointed to say that the product G550 model
Lenovo notebook is really giving me lots of troubles.Finally after lots
of technical help by the Service center visiting thm twice but did not
solve my problem,i have Decide to make a Request for a Replacement.My OS
gets crashed every now and then and have to load one key recovery
often,which deletes all my data in machine have tremounds waste of time
and loss in bussiness coz of data loss.
Have lenovo given One Key Recovery Option as they knew this product
has such problem often,is this model defective?Please assist me to
replace this model and get me a New Lenovo Model Not G550 .
Please send in reply urgently.
Regards,
Deep Vyas
9699125725 |
From: KANNAN S
Phone: 914422270665
E-mail: kannan2227@yahoo.co.in
Message:
I
am Residing in Chennai. When I wanted to buy a blu ray/DVD player I
wrote an email to Samsung asking for a specific blu ray player which is
Region free. In their email on 17/01/2011 Samsung acknowledged my email
being transaction No 2005872842. Subsequently one of their persons from
Delhi By name Mr. Manish spoke to me that all the blu ray player in
India is region restricted and after buying the same can be made region
free. On this basis, on 06/02/2011 I bought Samsung 3D Blu Ray player.
As it is region restricted – Region C – and I rent Blu Rays some of
which are ‘A’ Region – I sent in email on 06/02/2011 seeking their help
to change the blu ray region to ‘region free’. Accordingly they have
sent some Engineer – Mr.Rajkumar. He visited on 09/02/2011 and after
some changing of codes he said the blu ray player was converted into
region free. However I could not check it because I did not have any
region ‘A’ Blu rays. Subsequently, on 11/02/2011 I rented a blu ray ‘A’
Region. It was not working. I therefore contacted Mr. Rajkumar and
informed him that ‘A’ Region blu ray is not working. He again came to my
residence on 14/02/2011 and again tried to change some codes. But he
could not change the region code. Now I have wasted a sum of Rs.28000
because they said after purchasing the blu ray player Samsung company
will change it to region free. I have already given several emails to
them but not even acknowledged. I have evenemailed that I will be
constrained to take it up with consumer forum. But even for this they do
not reply. I therefore request you kindly do the needful.
|
From: arun kumar sharma
Message:
Sir
I
have Purchased a mobile hand set of company Sony Ericsson mrp of
16000/-i handover my mobile phone(under warranty)till 8 thdec 2010 to
service centre rt outsorcing jammu authorised by sony ericsson it has
been swaped thee times before swap means change of mother board i have
contacted the repesentives of sony ericsson chandigarh but of no results
they only says we will look into the matter and after that they donot
answer my calls ....i hand overed my phone 3 months ago ihave recipt of
submission of mobile and purchase bill of samba jammu ....what should i
do.....help me
Arun kumar sahrma(8803217102jammu no)7696003025 punjab no
|
From: Suberta Manhas
Message:
sir/madam,
I
had purchased an HP PAVILION dv 5-1102 TU s no. CNF 843308V laptop
from BBC computers, Jammu on 30 january, 2009. i was liable for a gift
of a digicam which i have'nt received yet.
i had sent the demand
draft of Rs 1100 about 2-3 months after purchasing the laptop.After some
days the draft came back saying that my laptop was a re-selled one and
was not liable for the gift. I again sent the draft with the copy of
bill and code but they again refused to send me the gift and didn't even
return the draft then. It is going to be 2 years now and i haven't
received the gift and neither the draft.
thanking you
|
From: DILIP KUMAR HARLALKA
Phone: +919954116742
Message:
I
HAVE PURCHSED ONE NIKON MAKE DIGITAL CAMERA MODEL NO.COOLPIX S4000
ARROUND THREE MONTHS AGO FROM M/S COMPLETE SOLUTION AUTHORISED DEALER
AND THE SAME HAD A PROBLEM AFTER 15 DAYS AND WE HAD SUBMITED THE SAME IN
NIKON AUTHORISED SERVICE CENTRE M/S TECH SHOP, 84, RAJGARH MAIN
ROAD,GUWAHATI-781003 PHONE NO.0361-2528620/2458399 E MAIL ADDRESS-techshop@rediffmail.com
AFTER
45-50 DAYS HE HAD GIVEN ME THE CAMERA AND THE SAME HAD A PROBLEM AFTER A
WEEK AND I HAVE AGAIN SUBMITED THE SAME TO M/S TECH SHOP SERVICE ORDER
NO.800803 DT.15.11.2010 AND STILL I HAVE NOT RECEIVED THE CAMERA AND
THEY ARE NOT RESPONDING TO ME WHEN IT WILL REPAIRED THE CAMERA.
NOW I HAD ALREADY PURCHASED THE CAMERA FROM OTHER BRAND AS IT WAS NECESSARY TO BY SINCE I HAD FUNCTION AT HOME.
NOW I REQUEST TO YOU THAT I WANT MY MONEY REFUNDED .
PLEASE HELP
REGARDS
DILIP HARLALKA
MANGALRAM TOWER
A.T.ROAD.
GUWAHATI
|
From: sachin verma
Phone: 9991701080
Message:
Dear Sir,
I
have purchased the new Micromax GravityX600 Mobile Handset of rs 4285/-
on 5-Nov-2010 form Hot Spot, Supermall Karnal and Red Key fault occurs
in it and I gave it to Tara Tele Mobile service centre(Amit-9896551555)
karnal for repair on 18-Nov-2010.
But 30 days are going to
complete, and I didn’t received my new purchased mobile till date and
any standby set not provided to me.
I have regularly done the
follow-ups from Tara Tele Mobile, karnal and Micromax Customer Care
(0124-4811000) and a complaint no. MMX0312101822 is given me on
3-Dec-2010, but no action taken on my complaint.
So pls help me to get my mobile back as soon as possible.
The Mobile bill and mobile Service complaint scans are attached with this mail.
Thanks
Sachin
09991701080
|
From: Pankaj Upadhyay
Message:
I
have ordered a desktop from DELL computers but due to increase in lead
time and behaviour of sales person I had cancelled the order. Still the
order was delivered to me without any intimation. The details are as
below:-
1. Ordered on 13/08/10 Dell Order No: 840095050
2. Committed date by salesman at the time of order 24 or 25/08/10
3. Committed date online status 31/08/10
4. Cancellation date 30/08/10
5. intimation of delay in delivery by dell through email on 31/08/10.
6.
Confirmed through customer care executive(DELL) on 1/09/10 that dell
has received the cancellation mail and are in process to get the
approval of cancel the order.
7. Confirmed through customer care
executive(DELL) on 3/09/10 that dell has put the hold on the order and
it will not be dispatched and we will take 25-30 days for refund of full
amount of rs. 35910.
8. Ordered delivered on 8/09/10 without any intimation, as against the procedure of order written online.
No reply from customer care and salesperson for calls and emails.
9.
Partition cannot be created on hard disk, Roxio and office 10 is not
functioning to its fullest. (No prior information was provided regard
the same)
I request dell to take back the desktop and return my full amount.
I also wish to claim for compensation as my basic rights of consumer was not taken care.
|
From: Rakesh Kumar
Message:
Dear Sir/Madam,
I have purchased a micromax mobile
handset x600 on 25-Aug-10 from Swastik Traders, Shop No.-2, Congress
Bhawan, Ambala Cantt. The IMEI No of the set are: 910528500439590 and
910528500439608. After purchasing I had found that the set is defective
and it is not working properly.I complained regarding this to the
shopkeeper but he has guided me to get your complaint registered with
official service centre of Micromax ie. Mobile Care,6323 Nicholson Road,
Near Congress Bhawan, Ambala Cantt. On 15-Aug-10 I have reported the
matter and submitted the handset with job order no:1343 to the service
centre.They have taken the mobile and daily they are saying you will get
it tomorrow. Its now more than one month till that complaint but still I
have not got the repired mobile set back nor any kind of replacement. I
am a working man and I have very tensed and harassed without mobile
set. Kindly take the appropriate action so that I can get the
replacement of the set or the repaired set as well as compensation for
the harassment for the duration.
Thanking You
Rakesh Kumar
#6-D, Pooja Vihar,
Opp. Industrial Area
Ambala Cantt.
Haryana-133006 |
Respected Sir, The undersigned has a claim submission. I
am a resident of Palakkad, Kerala. Last year from Mumbai I had
purchased a mobile handset of Samsung make, which is having an all
India, guarantee. Over
the period, there were lot of quality issues in the product, which has
been repaired by the local Samsung authorized service center. But the
quality is too poor, against which I have taken up with Samsung for
replacement and compensation, but they have disagreed. I
have called up with the District consumer redressal forum for taking up
this case, but is being told that since the purchase is in Mumbai, they
may not be able to take the case here. Please
note that this is a an all India warranty case and with Samsung being
a global company, there should be no reason for defining boundaries of
states as I am being advised. Could
you please clarify as to how this could be addressed, as I may not be
able to file a case in Mumbai for this, owing to travelling and other
logistic difficulties and cost. Regards Anand.S
|
From: Tapas Bhowmick
Message:
Sir,
I
bought a Pop-up-Toaster, make Kenstar, Model KTC02WPP from Atzerton
Engineering Co (Pvt) Ltd, 21 RN Mukherjee Road Kol-01 on 20 Feb 2010.
The magnet of the toaster became US on 29 Jun and I deposited for
repair/replacement to SAM Appliances on 01 Jul 10. The item was on
warranty period and the Job No was registered as KOL0708100517.
The
toaster have not been repaired due to non-availability of PCB/Spare and I
have not got any replacement till date. I have contacted several times
the area manager Mr Anal Goswami but the situation remained same.
I
like to know the means and ways to get my toaster serviced/replaced and
put the Kenstar company and their service provider on book of justice. |
From: Smita Khan
Message:
Dear Sir/Madam,
I
purchase my Nokia X3 on 05/09/2010 from Nokia Priority Dealer (Air
Connect, Bangalore), within 2 days I come to know that there is problem
in camera, I went to that shop again i tell them about camera problem,
so tyey want to check my cell but the battery was completely low, though
last night I charge it completely, they ask me to keep cell in charging
for 6 hour because it's a new mobile. that time i don't know that there
is battery problem also. They replace my mobile because of camera
problem, but they not replace battery and memory card, within one week I
come to know that my cell have Zero battery backup, again i went to
shop where i purchase this mobile but they said i have to go Nokia
Service Center.
I went to Nokia Service Center (Star
Electronics Bangalore), they kept my mobile for 1 day & said there
is Software problem in my mobile. After servicing problem was same.
After 4 days I again went to Nokia Service Center (Star Electronics)
they replace my battery and ask me to keep mobile in charging for 8
hour for 3 Days because it's a new battery, but after 4 days situation
is still same.
I am struggling with this mobile like any
thing.If i go to sell this mobile hardly i will get 4000/- Rs where i
purchase this on 6900/-Rs. Now i don't know what to do, I can't struggle
with this Zero Battery backup mobile. Can you please help me, can i get
my money back.
|
Dear Sir,
Please note the following:
1. I have an existing annual maintenance contract for my Whirlphool Automatic Washing Machine.
2. I have logged a complain for non functional of my Whirlpool washing machine on 23/9/2010 ( Complain no. KL0910011153 ). Unfortunately my problem was not shorted out. Service engineer came to visit my place but he could not resolve my problem.
3. Although
it was not shorted out but unfortunately my complain was closed without
informing me. As per the advice of service engineer I have logged
another complain on 29/9/2010 ( Complain no.
KL0910014519 ). I was informed that a normal wire which is a part of
the washing machine is not available in the warehouse and it will be it
will dispatch to Kolkata shortly.
4. I
would like to inform you that till date my problem is not resolved and
my family is facing huge consequences because of this. I have two school
going kids and old ailing parents at home. Its nightmare to stay
without washing machine for so long. I have tried all means and ways to
bring it to the notice of Whirlphool and made repeated phone calls to
their office but could not drag any attention.
5. I would request you to kindly take the matter with the concerned authority of Whirlphool and help me on this.
Thanks and Regards,
Moumita Bose
|
I have purchased water purification system - Acquaguard Integra RO 7 - sometime in
April 2009 from Eureka Forbes. It has warranty for one year. The warranty is
over. Even during the warranty period after sales service is abysmally poor. In
the first week of September it has some problem and I made a complaint locally
at Chennai. They refused to accept it and directed me to register a complaint
online. Therefore, on 13/09/2010 I registered a complaint - complaint No
59414728. Only on 15/09/2010 some personnel from Eureka Forbes attended. I paid
service charges of Rs.250 and the
receipt number issued was ICR No60-15073934. On the same day after they left
same problem occurred. Again on 16//09/2010 I complained again the complaint
number being 59419874. Till date no body bothered to attend. I had to buy
mineral water from outside. In
between I contacted twice their Bangalore service headquarters 080-30251549. As
usual though they they informed me that it will be taken care of nothing
happened. What is the procedure for complaint. I am residing at Chennai. My
Residential address is 19, Gomathi Street, Gomathi Nagar, Selaiyur, Chennai 73.
Unless somebody takes it to the Court these companies does not care about
indiviual customers tough they make alleged lofty claims about their products
and the poor after sales service
|
From: Kannan S
Message:
I
have purchased water purification system - Acquaguard Integra RO 7 -
sometime in April 2009 from Eureka Forbes. It has warranty for one year.
The warranty is over. Even during the warranty period after sales
service is abysmally poor. In the first week of September it has some
problem and I made a complaint locally at Chennai. They refused to
accept it and directed me to register a complaint online. Therefore, on
13/09/2010 I registered a complaint - complaint No 59414728. Only on
15/09/2010 some personnel from Eureka Forbes attended. I paid service
charges of Rs.250 and the receipt number issued was ICR No60-15073934.
On the same day after they left same problem occurred. Again on
16//09/2010 I complained again the complaint number being 59419874. Till
date no body bothered to attend. I had to buy mineral water from
outside. In between I contacted twice their Bangalore service
headquarters 080-30251549. As usual though they they informed me that it
will be taken care of nothing happened. What is the procedure for
complaint. I am residing at Chennai. My Residential address is 19,
Gomathi Street, Gomathi Nagar, Selaiyur, Chennai 73. Unless somebody
takes it to the Court these companies does not care about indiviual
customers tough they make alleged lofty claims about their products and
the poor after sales service
|
From: sandhya singh
Message:
Sub-compaint against the area sales manger Meerut(Santosh Goswami)AOUA SURE SUPREME 3OOO
sir ,
I bought aqua sure supreme water filter from santosh goswami
,ihave problem with this priduct after three days, (DATE OF PURCHASE
290410 ) STARTING PROBLEM I rang mr Goswami and told the problem of this
product, phone karne ke six days bad aker he checked the product and
change one part of this product,after ten days it creates problem ,i
rang mr goswami and told again the problem of the product, but ek week
tk koi action nahi liya gya, iagain rang him and reuest to come and kaha
aap apna product vapas le jaye aur hamar paisa lauta de, i personally
met him and told the problem after ringing three to four times and
meeting with two times ,atertwenty days he came and do somthing in the
productand assured us it will not create any problem ,after three days
of assurance product starts problem,again i rang him product is not
working, after several calls and personally met this chap he came and
take the some part of ths product,after taking this he said teen din me
aker laga denge, jab se aaj tak 25 days ho gaye wo abhi tak laut kr nahi
aaya, phone nahi uthata hai, aur office bhi ten days band hai uska kuch
ata pata nahi mil raha hai hum kya kare hamare three tousand rupees ka
nuksan ho gaya hai.CUSTOMER'S NAME MRS. GAYETRI DEVI, ADD- FLAT NO 8
JINDAL FLAT JAGANNATHPURI DELI ROAD MEERUT. DESRIPTION OF
MODEL-UNO7621312093043183AQUA SURE SUPREME 3000. SALES MANAGER SANTOSH
GOSWAMI (AUTHORISED FRANCHISE BUSINESS PARTNER JAINA ASSOCIATES ADD- 50,
KAISER GANJ, MAIN DELHI ROAD ,MEERUT CITY, TELE NO 0121-2401687,
6541668,2511772,2401687, MOB NO.9917419211.
|
From: Satya Narayan Agarwal
Message:
I have purchased 1 fully automatic washing machine ( Godrej
GWf600 fx / 6.0 fuzzy force machine set from Great Eastern Trading
Co.Sinthimore on 02/09/2010. The machine was delivered after 3 days,
then the Mr.Kunal Ghosh has came from Godrej for Demo and found the
machine is defective and not working properly. then he given in writing
that machine will be replaced in a week. my service order no: 328585.
Dtd 05.09.2010. Till date i received any communication from Godrej
& boyce Mfg Co. Ltd for the replacement of the washing machine
though i have talked to several persons at several places as advised by
Godrej & boyce Mfg Co. Ltd.
|
From: Chris Lobo
Message:
Hi,
I had taken my Ipod touch for a checkup as intermittently the screen
was getting locked, upon visiting the Apple Store located at Forum,
Bangalore, I was told my software would be re-installed at no cost.
After I handed over my IpoD I was told all the data would be lost, I
agreed and the service person connected my Ipod to the computer and did
something after a while I was told they do not have the required
firmware and asked me to take it home and connect it to iTunes which is
the software that comes with the Ipod and I was told if that does not
work to get it back. I took the Ipod which by now was in a bad shape and
connected it to my iTunes. The software told me the backup would not be
possible, So I took the Ipod back tot he store. In the store I was
treated to more lies I was told that the Ipod was working fine when then
gave it to me after talking to certain other people I was told they
will look the problem after a while I was told to Pay 4500 for the
replacement of the entire firmware, I do not know how they expect me to
play for something I did not do. Please help! |
From: Srinivas Krishnamoorthy
Message:
We had purchased Water Geyser brand Johnson from a local distributor in 2005 in
Mangalore, Karnataka. We were made to understand the geyser had a warranty for
the inner container for 10 years. The geysers started leaking within a few
months and we got the inner tank replaced after a series of calls to one Mr
Hebbar who is supposed to be Marketing and Service Manager in Karnataka area.
Mangalore unfortunately has no service of the water heater. We were asked to
pay for the transport of the inner tanker to Bangalore. After the so called
repair of the inner container, the geyser has again started leaking
incessantly. Mr Hebbar is telling now that we are responsible to pack and send
the container to Bangalore completely with our effort. This is a clear violation
of warranty. Is there any recourse here ?a |
From: Vasu J
Message:
I
am diabetic patient and suffering from low blood pressure. With due
recommendation from the dealer, (M/s. Galaxy Fitness Shop rep. mr.
Rathnam) I have bought a 4-in-1 Treadmill (manual) from M/s. Galaxy
Fitness Shop, 123, First Floor, S I Plaza aka Plaza Centre, 129, G N
Chetty Road, Chennai 600 006 represented by Mr. Rathnam bearing Mobile
Number : 9840737670. I paid by Fund transfer from my ICICI Account for
Rs.11,000 nett the agreed price on 28th of August 2010. Material was
delivered without Bill or Cash memo, the same day and upon completing
installation, it was found to be done defective installaion and fram
with defective structure. After 3 or 4 days, they replaced one of the
wire that goes to the digital display. However, inspite of repeated
requests, they have not taken action in replacing the defective frame
which leads to improper placement of the leg of bottom frame.
This
creates lots a lots of noise and makes un-easy to use the equipment. In
addition, the synthetic track that runs moves to one side of the track
thus making it tight to walk or run on the track.
This has
caused sever stress to my knees and rendered the equipment un-usable.
Even after 20 days it is lying un attended by the supplier which is a
breach of sale agreement that says 1 yeary warranty.
I request
your gooself to intervene and get the machine returned to the vendor
with full-refund of Rs.11,000/- and an additonal compensation of
Rs.25,000. |
| Ghaziabad District Forum
Room No. 202, Collectorate Campus, Raj Nagar, Ghaziabad – 201001 0120-2826770
Sir,
I
purchased a videocon refrigerator on 04.10.2009 from Shree Ram
Electronics, Shalimar Garden Extn.-II, Sahibabad. The Model No is VCL
313 IH-RDD , Sr. No. 144800668. It is warranted for any manufacturing
defects for one year from the date of purchase. But despite having
confirmed manufacturing problems with its auto defrost system and
thermostat by several technicians and service engineers of the company
while attending my complaints for stopping water leakage from the fridge
or replace it with a new one without manufacturing defects, the company
executives are simply buying time to let pass the one year period. I
have lodged several complaints rights since I purchased it
and followed up subsequently with different sets of service engineers
after they made some adjustments which infact led to breaking of one
small part as well , and
also lodged a written complaint more than a month back on company's e
mail addresses and also received calls in response but nothing is being
done to compensate me for the manufacturing defects in the company's
product despite their claims in their brochure. Details of date wise
complaints On-08.11.2009, N0.GHA0811090150(8), On 20.3.2010-
2003100618, On 15.6.2010-1506100617, )n 10.7.2010-1007100504,On 17th
.7,2010-1707100659, On 25.8.2010-2507100283. These can be confirmed
form company’s customer care. In light of above facts, I request
intervention of consumer court forum to help me in redressal of my
complaint.
Jaimini Kumar Srivastava,
|
From: NARENDRA SHEKHAR
Message:
dear sir,
I purchased my nokia 5235 on 15 june 2010.after 15 days I
found it with some problem that when I listen music in head phone then
if I + or – the vol. Then some noise is happening in music. I take it to
nokia care ,they repair it for 4 times but problem can not get solved. I
asked them to replace my phone they say no to me. After repair my phone
meet with another touch problem. They change my 5235 software to 5230
software.whenever i reach nokia care to receive my phone i allways found
my problem can not be solved.instead of solving my problem they belame
me.I call nokia help line 9 times,they allways give me sympathy that we
solved your problem but they can't do any thing
kindly request u to please solve my problem.
your's sincerly
Narendra
|
From: Himanshu Gahlot
Message:
I have purchased LCD Bravia from sony authorized dealer on Feb'09.
It got malfunctioned in Mar'09 and entire LCD pannel got replaced by service centre.
Now
LCD pannel again got defective in Aug'10, i have registered complaint
through customer care and mail to sony care. Till now it was not
resolved. Sony service centre told me that your LCD pannel needs to be
replaced, i doubt this time it will be rightly replaced or not or if
this problem can come again.
LCD pannel is so expensive that i can purchase a new TV in that cost.
Today
i have reached again to customer care and they have booked a new
complaint and when i asked them for the escalation matrix of sony india,
they refuse to give it to me.
I want to escalate this issue to the highest level of sony india so that
they are aware about the quality of products and services they are
offering here in India.
Dealer Name - Dawars, Near IFFCO Chowk, Mall Road, Gurgaon.
Service Center - Advance Electronics, 729A, Opp. Govt. Girls College, MG Road, Gurgaon.
Complaint number - 5819806,5974751 |
From: manish agarwal
Message:
Dear sir,
I
purchased one Videocon mobile (V1425) handset Reference IMEI no.
910041350223163 , 910041350323163 dated 28/5/10. It has warranty of 1
year. The set within short period of 3 months become unfunctionable. I
handed over the set at their service center (RT Outsourcing pvt ltd,
hazratganj)lucknow their work order reference no is VG:OL:20100813:8
dated 09/08/10. It is more than one month is passed but they have so far
not repaired my handset, on their given dates on phone time to time I
visited six times but neither they are giving me my handset duly
repaired nor giving any definite reply. I have also contact the
Company’s consumer relation officer on phone they registered the
complaint and the reference no is MAYA760110910_1B on 4th Sept 2010. It
is a week is passed there is no response even from company office.
Sir,
you will kindly agree that major fault within 3 months show the poor
quality of the product and moreover warranty also given by the company
is meaningless when the service is not provided and is pending for 1
month.
Sir, I request you to please take steps to get redress my grievance so that my handset either replaced or repaired immediately.
With kind regards,
|
From: Kamal Chhabria
Message:
I
have submitted my defective External320 GB Seagate Hard Disk Drive for
repalcement at their service center on 18th august 2010.Till date !3th
Sept, thry have nod done the needful. My repeated reminders to them have
fetched the same response that this capacitu drive is out of
stock.Please guide me.
the necessary particulars of my case are;
Call ID:SGTAND100010540DW
MODEL NO:ST903204EXA101
PART NO: 9SD2A3-500
DRIVE SERIAL NO:2GH12TNC
DATE AND TIME SUBMITTED:18/08/2010 10:31AM
SUBMITTED AT :ACCELFRONTLINE SERVICESLIMITED
SAGAR TECH PLAZA -B WING
UNIT NO:2/3
ANDHERI KURLA ROAD
SAKINAKA
ANDHERI (E)
mUMBAI400072 |
From: MANMOHAN SINGH
Message:
Dear Sir,
I purchased a UV Storage water purifier through VIJAY SALES SION from EUREKA
FORBES model 011 on 28th September 2009 with 12 months warranty. Certains
defects have made it non-functional since 4th September 2010.
I have been calling them continuously. At last their representative called on
9th September 2010 but could not fixed the problem.Now they have stopped
responding.
I request that the company be made to fix the issue.
With regards,
Manmohan Singh
|
| I had purchased a phone, Nokia 6208c (IMEI No.356872025202278) from mobile planet,distt centre,janak puri on 26/08/2009.
i had also taken extended warranty scheme offered by V-CARE.
In the month of july this year it developed some software problem and a
compaint was registered with v care regarding the same.V Care
representative collected the mobile handset from my home on
09/08/2010,bill no 1093 registerd under Mr.A.K. Mehrotra,B-1/231,Janak
Puri,N.D-58.
I was not given any standby phone and was promised that my phone
will be returned within 14 days.Its been a month now and on repeated
phone calls and enquiry i get reply that the phone will be returned next
week.
I want you to look into this matter and return my phone after repairs as early as it can be.
Hoping to hear from you soon.
|
From: manish agarwal
Message:
Dear sir,
I purchased one Videocon mobile handset
Reference IMEI no. 910041350223163 , 910041350323163 dated 28/5/10. It
has warranty of 1 year. The set within short period of 3 months become
unfunctionable. I handed over the set at their service center at lucknow
their work order reference no is VG:OL:20100813:8 dated 09/08/10. It is
more than one month is passed but they have so far not repaired my
handset, on their given dates on phone time to time I visited six times
but neither they are giving me my handset duly repaired nor giving any
definite reply. I have also contact the Company’s consumer relation
officer on phone they registered the complaint and the reference no is
MAYA760110910_1B on 4th Sept 2010. It is a week is passed there is no
response even from company office.
Sir, you will kindly agree that major fault within 3 months show the
poor quality of the product and moreover warranty also given by the
company is meaningless when the service is not provided and is pending
for 1 month.
Sir, I request you to please take steps to get redress my grievance so that my handset either replaced or repaired immediately.
With kind regards,
Manish Agarwal
|
Dear Sir:
It is more than one month since I presented my cheque for annual subscription of Hindustan Times (Form No: 901215).
I
have handed over a cheque for Rs 249 (Cheque no 585277 drawn on SBI,
Goregaon East dated 22/07/2010) to HT executive Mr Azim Ahmad.
I have not yet received the coupons. Even after repeated reminders by email and phone,
I
have not got my coupons. I understand the coupons have been wrongly
delivered to some other person. HT neither issues me a coupon nor
refunds the money.
I attach herewith scanned copies of the Form and my cheque.
Please advise me.
Thanks
MHSuryanarayana
|
| Dear sir,
I wish to inform you that we had purchased IFB
washing machine few years ago ,we are paying A.M.C. charges every year since the
purchase BUt this IFB company has harrassed us very much since our machine is
out of order since 7th August 2010 .My complaint number is 4900450.
We have paid more than 23,400/ for our dry cleaning
& Laundry expenses.
My Father &mother are senior
citizens,my wife is died due to cancer i have 2 small children .I go to work in
the morning at 9:00 am.
Despite my several calls to the company helpline
number 3900-4321.They forwarded me the name of senior officials who i would say
are the most useless employees of the company .I would like to
inform that Mr.srikant whose mobile no:9313778756 promised
me 5 times on 11th august,27th august,31st Aug,1st september & 3rd
september that we have received the motor which was in shortage which your
machine needs to change everytime he made false promised and assured that today
it will be done sir.BUt till date nothing has happened.
On 27th august i spoke 3 times with Mr.srikant and
he assured me that he will send the engineer on that day BUt he failed all his
promises.
I had to take more than 5 holidays from office
waiting for the engineer,which substantially put me loss in my salary
slips.
Whenever i called him i had to explain the whole
story again and again to him and he use to repeat the same excuse which he gave
me on 9th august.
I had also spoken to Mrs.Lalita on 10th august ,she
also assured me that we will get your machine repaired within next 2-3
days.
I would like to file a case against the company for
harrasing me mentally,& financially .Also for all the incoveniance
caused due to them for upto Rs.50,000/
Kindly do the need full and
oblige.ASAP.
Thanks & regards.
Samir jain |
I bought a panasonic home theatre system in may 2010 , i had it
installed in mid-june and by july end , the dvd player came out to be
faulty and burnt down .
I sent it for repair to the official service centre(charcho
electronics india pvt. Ltd) on 4th august and till today (5th september)
i have not received even a date as to when they'll return it . I sent
two mails to panasonic india regarding my complaint but they blatantlly
ignored my mail and no reply has been sent even now.
The model no is : SGPT470
My complaint number : 02CHCA004
Please help me pursue them , so that they replace my set if they can't repair it .
Warm regards,
Mr. A.K.Saraf |
From: Zahid Akhtar
Message:
Hi,
This is to bring into your kind notice that I bought a Nokia phone
from X-Cite showroom and have complaint regarding the same.
I purchased a Nokia 5030 on Feb' 2010, the product was fine till July'
2010 post which I had a 'Blank Display' screen on it. I took the phone
along with the original bill to 'Nokia Care' where it was said as
warranty expired. To my utter surprise a cell purchased on Feb' 2010
is taken as warranty expired. As per the Nokia Care, the retailer has
either (a) sold an old mobile through a new bill or (b) purchased the
mobile a year back and sold it now. Whatever the issue is, this is
against the consumer rights and the same should ideally be brought
into consideration of the Consumer Court.
I have already taken pain of arguing with the Nokia Care and X-Cite (the electronics store, ggn). I have been following up with the retailer since long but not getting any resolution so far.
Plz suggest and help me.
Thanks
Zahid |
From: DIKUL SHAH
Message:
We have purchased HP Touchsmart PC for home use and have taken the contract with them for 3 years maitenance. We have PC Problem past 1 month and not able to use and HP unable to repair or rectify the problem. Till time there is no written communciation from HP in what time they will solve the problem.
All our details given below:-
Dear Sir
Regret to inform you that the received part is not functioning and giving error
We have ordered for another motherboard yesterday . We are awaiting for the part to reach us.
Kindly handhold till Monday to get the status of the part.
|
From: Dr. Bulusu Satyanarayana Murthy (Dr. B.S.N. Murthy)
Phone: 040-27202692; Mobile: 9848776959
Message:
Sir, I Purchased a Top loading Samsung Washing Machine (Model No: MA88VPKEH/XTL; SER. No: W0815ZCQC00528L) on 6th May 2009 (INV No: 0130003370; TIN No: 28960106539) from Rajkamal Electronics Pvt. Ltd. (RK'S @ 36, Road No: 36; Jubilee Hills; Hyderabad) and the machine has been in the warranty period for 24 months from 06-05-2009. The Machine has been washing ok, except that it was leaking water very slowly and continuously from the side of the drum from the day it was installed. We thought that this could be due to chocking the water filter and trying to rectify the same repeatedly. When we realized recently that the leak is no more rectifiable, we filed a complaint through Samsung Help line 0n 30/07/2010 (Ref. No: 8411027870) and I received a SMS notification regarding my complaint. The service engineer (Mr. Praveen, Mobile No; 919246827395) came promptly within 2 days, checked the machine and informed that the component controlling the water inflow needs to be replaced, took the component and promised that he would replace it in 2-3 days. However, he did not make any entry in the machine’s user manual. I have been calling him every alternate/day and he tells me that the component has not yet arrived from the company. It is already 15 days after he took the component and upon calling he gives the same stoic reply. I tried calling even his higher-ups and the servicing center, but with no consequence. I even offered to handover the machine in their local servicing station (if needed) and requested for providing an alternative machine till my machine is repaired. They say that they have no spare machines and are helpless in the matter. I do not know when and if the ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Dear Sri Amit Kumar Ji,
Thank you very much for your prompt action regarding my complaint about servicing of the Samsung Washing machine. Soon they received your notice, Samsung authorities acted promptly and supplied the spare part required and the service engineer did set right my machine today. This is certainly a very great gesture from the Consumer Court and particularly you, for which I am highly indebted to you. Thank you very much once again for the help in the matter.
Dr. B.S.N. Murthy
Deputy Director (Rtd)
Centre for Cellular and Molecular Biology; Uppal Road; Hyderabad
Council of Scientific and Industrial Research
|
|
From: bhupendra shijoria
Message:
dear sir please refer to the mail I had sent to Nokia officials for redressal but I did not got any reply from them , Iam sending you the mail I had sent to them:
Irequest you to look into the matter and provide me the solution at the earliest. after this mail I had 7-8 mails to different persons but could not able to get the positive reply. Letter being sent to NOKIA OFFICIALS: Dear Sir/Mam
Subject: COMPLAINT AGAINST SERVICE CENTRE I am the user of Nokia 5300 device since year 2007. My device shown problem first time on September 2009 and I visited your customer care centre: following are the details:
Date of visit Address of Customer care centre Job No IMEI NO Problem Feedback Amount charged in Rs.
02/09/2009 Vashi telecom, C2/3/0:1, sector-2, Vashi Navi Mumbai- 400703, Tel – 022-2782 3408 090901/92 358059013139658 Navigation key were not working properly Flex connector replaced, software updated , 950/-
31/12/2009 Same address as above 091230/64 358059013139658 software problem , Calculator was not present and battery problem Software updated 330/-
03/05/2010 Same address as above 3/51 358059013139658 Mobile screen display was not working , mobile was on but nothing was visible Inspected and advised screen display to be replaced which will cost Rs 2200/- 55/-
13/05/2010 Same address as above 764504867/100513/60 358059013139658 # Please refer to the communication with CC official regarding the matter below the table marked Hash (#). # Talked to Mr. Deepak (Central Mgr) personally about the issue that earlier on 03/05/2010 it was inspected and told to me that the screen display is out of use and would require to be replace |
From: Dr. Ajit Kumar Kar
Message:
I had purchased a Water purification system from Eureka Forbes (Model NOVA; Sl No. 2015705). I have entered into an AMC for the same for a period of two years with Eureka Forbes Limited through their Service Franchise at Berhampur, District Ganjam, Orissa on 03.02.2009 vide their receipt no. 16124218. However, the said service franchise is not providing any service with regards to regular servicing, replacement of filters etc. in spite of my repeated requests. Kindly help me in this regard. |
From: dr k s pandey
Message:
to, m/s consumer gri. redre. forum sir/madame, i have purchased micromax q7 wi fi enabled mobile handset about a month ago but its not getting confugurated with my wifi airtel connection at home even after the best efforts of mine and technician of the retailor from whome i purchased it.. i have complained on 6 occasions to Micromax on their site since then but the company is not heeding to my request to send some technician to confugure this or do the needful. the service centre of company is situated in a hut like encroachment and lacks all the facilities,even the decorum of giving assistance/service to the customer dr k s paney |
From: ashish vyas
Message:
This is regarding "Spark Services", which provides repair services for washing machine and other consumer items. I got their contact details from "justdial.com" and contacted them for my washing machine repair. One person (Mr. Venkatesh) came to our house on 7th July pretending to be a service man to repair our washing machine. After having a look he suggested that one part needs to be replace so he will go back to his company to buy the spare part. He asked us to pay 375/= for service charge and then promised to be back by evening with spare part. After that he never came back and whenever we contact them over phone these folks don't give us proper reply. Here are the details Mr Chandan(Proprietor), Mr Venkatesh(Marketing Manager)
+(91)-80-66816380
No.1041, 11th Mn, Bommanahalli, Hosur Road, Bangalore - 560068 It seems these folks have cheated others also in the past. One complaint is already registered in your website by Mr. Hari and following are the other incidents |
From: Amitav Swain
Message:
Sir,
This is Amitav Swain staying at #70/4,nagraju building ,5th main ,munekolala,Marathalli,Bangalore 560037. I have given the semi automatic washing machine for repair to Mr Vijay ( Owner of VSC service center )website:-www.vscservice.com.
cont number :-9845377224. After he has taken the motor and after 1 week he said he need entire machine .
Due to delay I said I said I cant give entire machine .At the end I said If u cant repair just replace my original motor .
Till now I have not received my equipment ,and the way of service/Behave for that person is so rude when I said I will go for complian he said I dont care u can proceed .So at last I lost my patience and sumbitting my request . Kind request please do the needfully . Regards
Amitav |
From: Girish Dwibhashyam Dwibhashyam
Message:
I had a problem with my i8000 samsung moblie phone more than 2 months back and i gave it to service center- micro services,Shop No 6, Dev Prayag CHS Ltd,Bhakti Mandir Road,Panch Pakhadi,Thane,022-25436500/25437500. Till date they haven't repaired it. The excuse is that they say they are not getting the part. Vikram and Rakesh from the service centre are rude in their behavior. They keep on saying come after two days/3/7days. I am considering a complaint against them.They are not even willing to replace it.The kind of stress i am in chasing them, scolding them, is intolerable now, their attitude is very laid back and rude, other customers are also unhappy with their behaviour, is what i have observed. 2 1/2 months is a lot of time. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,,,,, Thank you very much for your prompt response sir. Just few hours back
i received my repaired mobile.So the problem is solved. I wish to
withdraw my complaint. Apoligies for inconvenience. Thank you very
much. |
From: Dheerendra Kulkarni
Message:
We have been complaining to the IFB Washing MAchines since Feb 2010 several times,for replace or repair
As our Washing machine is in Warranty Period till june2010, we would want to make use of the facilities as promised while the item was sold.
The complaint has been made since Feb 2010 around hundrends of times
They have taken back our machine for repair and replaced temporarily a wornout machine which is in a bad condition.
we have no hopes, any more complaints would work.
Please consider my request soon as possible for a solution as my parents are old and are not in condition to do household work.
regards,
Dheerendra |
From: Arun Singhal
Message:
Horrified by the processes in HP,I am one of the utterly dissatisfied
consumers of your Compaq Presario Laptops(details below). I purchased
the laptop on 14th February,2009. A typical issue occurred with my
laptop in the month of Januray. The laptop had the problem of
Automatic Switch off. With no problem of heating, it used to get
turned off as soon as I used to lift or sometimes even without it.
Since then I have submitted the laptop eight times at the registered
HP service center (Hp Service Center, RTE Outsourcing Services
Ltd.,Sector 14, Old DLF Colony, Gurgaon , Haryana), but without any
solution. In the latest instance, i.e on March 31st,2010, the engineer
changed the mother board and assured me that the problem has been
cured(Case ID:108360). But within 4 days, the problem recurred. So
much so that I have stopped using the laptop altogether. The first
time I had submitted the laptop, it was well in warranty, but the
process of submitting and taking the laptop has made it out of
warranty. I am strongly suspicious of a foul play. Because the service
center had changed the mother board in December due to some issues
with it.I suspect that the changed mother board was defective.The
complaint no. that has now been issued to me is 4614562258. Following are my details:
Case Id:10860
Product:Compaq Presario CQ40
Model- CQ40-144TU
Product No-FZ736PA#ACJ
SerialNo.-CND8442C17 |
Dear All,
I, Atul Kr. Agarwal myself had purchased an Air Conditioner (2 Ton) of Voltas Limited, V-gaurd stablizer and paid installation charges in advance to Electronic World, B-212, Super Mart, Part-1, DLF Ph-4, Gurgaon, Haryana on dated June 23, 2010 through swapping Credit card no XXXXXXXXXXXX0015 issued by ICICI Bank for an amount of Rs. 25,287/- (Twenty Five Thousand Two Hundred Eighty Seven Only) through invoice no 5609. Due to defective stapliser the same A.C. was installed at my residence on June 26, 2010 at 10:30 P.M. and at the time of installation it was found that A.C. was not working, I informed this matter to the dealer and Company (VOLTAS LIMITED though complaint no 10JU2600715 dated 27th June, 2010) mean while dealer send the services person of Voltas at my residence and they informed that that Air Condition machine do not contains any Gas and same was also mentioned by dealer in writing on back of the invoice on June 27,2010 invoice attached for your kind reference, and when I eagerly asked Electronic World to replace it with new one he deliberately refuses to replace it and said that it is a liability of a Company to provide after sales service and dealer is only authorised to sale the product to the customer and not liable to service if any manner. Since In my opinion I have paid the complete payment in advance to the Electronic world and A.C. which was delivered at my residence was a defective piece and dealer is not ready to replace the same, hence the sale cannot be considered as completed one.
Further, mean while I requested ICICI Bank to reverse entry of payment against my credit card and on same basis bank had created "an dispute on transaction" and had reversed the same in my account today itself. I also talked with Mr. P.R. Sajimion (All India Service Head) on June 28, 2010 and instructed Mr. Ashok Kumar Hasejia, Regional Service head that they will replace the Air Conditioner on same day, further Mr. Ashok Kumar Hasejia confirmed me on 28th June that he will lift A.C and on the same It will be replaced by a fresh Peice but I regretly informed that he had only taken back the old piece from my residence and till today that is June 30,2010 he is not able to install a fresh piece at my residence.
Therefore I request the Voltas authorities to take appropriate steps against above mentioned dealer and concerned responsible persons who being a Company Person and knowing complete history of case from very first moment of installation i.e. June 26, 2010. It is act of cheating done by Electronic World by sending a defective piece of A. C. with mallafied intention of not taking the same back. This is a clear-cut case of deficiency in service on the part of dealear as well as Company. As a result of this unprofessional and unethical approach voltas company is loosing its credibility in our eyes. FURTHER IF MY GRIVENCES ARE NOT ADDRESSED WITH IN TWETY FOUR HOURS IN THAT EVENT UNDER DISTRESS I CAN RESORT TO LEGAL ACTION AGAINST THE COMPANY AND DELAER AS WELL.
With Regards
Atul Kr. Agarwal |
From: Nirmal Utwani
Message:
Respected Sir/Madam,
I have been using Sony Ericcson Yaari for the past 8 months. My Bill No.1033 is dated 5/11/09 and my IMEI no. is 35681703-083293-2.
Couple of months ago, while typing a message, my phone gave a foul burning smell and got a burn on the keypad, probably due to some over-heating or a short-circuit inside the pcb. I did immediately switch off my phone and did submit it to Ghatkopar Service Centre and did report all my problems. My Work-Order No. was SE310CS211231. They took my cellphone under warranty. And returned it to me within a week without changing the keypad and I feel they just did a software upgrade overlooking any hardware damage. On insisting to get my keypad changed, Mrs.Rajni from Vikhroli office assured me that she will get my keypad changed and will contact me within 15-20 days. After that, I was busy with ma exams which lasted a month. On visiting Vikhroli office on 28th June,10 having the same problems along with certain other issues, I was told that my phone cant be taken under warranty as there is some physical damage done to it. But I need to clear this, I havent done any physical damage to the phone. Some component of the phone got burnt and this resulted in the physical damage. I am not responsible for that damage. The engineer at the Vikhroli Office did open the cellphone in my presence and confirmed that something in the phone was burnt but was not sure how did that happen. As they were not taking my cellphone under warranty, I went to the Ghatkopar Office and got my cellphone submitted there and now my Work-Order No. is SE310CS211817. After almost an hour, i was called back to the Ghatkopar Office to take back my cellphone as it wont be covered under warranty. |
Sir,I had purchased a Nokia E63 Mobile for Rs. 11,500/= from Nokia
Priority Dealer "M/s. CELLT IME "in Shimoga\Shivamoga
City,Shimoga\Shivamoga District,karnataka State with 1 Year
Warranty.I noticed the defect after 2 weeks,then the "Nokia Care
Centre"' situated in shimoga\shivamoga tried to Repair it but
failed.Then, It was sent for " Servicing " two times.But,It The Nokia
Service Centres were unable to rectify the defect. I assume I was sold
a " REFURBISHED NOKIA E63 MOBILE ".I am a Government Employee & have
made about 50 to 70 Mobiles,Sening several SMSs,Sevral Emails
&travelled from Tarikere to Shimoga & Shimoga to Tarikere atleast 10
to 15 times spending Rs. 120/= every besides disturbing my Office
Work and causing " MENTAL AGONY " to me.He is waiting for the
"WARRANTY PERIOD" to expire,Under these circumstances, I request you
to guide me as to how to file a Complaint against him as the districts
are diffrent.For travelling,making mobile calls,sending SMSs & sending
Emails I have spent approximately Rs. 7,000/= besides claiming "
COMPENSATION FOR MENTAL AGONY ".
KINDLY GUIDE ME IN THIS REGARD AND OBLIGE.
Thanking You,
Yours Sincerely
M.ASADULLA PLEASE
NOTE : I have got : ( 1 ) ORIGINAL CASH BILL\
INVOICE, ( 2 ) 1 ORIGINAL JOB SHEET of the 2
JOB SHEETS,WHEN IT WAS SENT FOR SERVICING,
( 3 ) SIGNED COPY OF THE EMPLYEE
WHEN IT WAS RETURNED TO ME AFTER REPAIRING AT SHIMOGA. |
From: Debabrata Jena
Message:
Hi Sir/Madam, On 16th May 2010, I brought a Lenovo Laptop (Model: G560-59033805, Serial number CBQ1812823 ) from Reliance Digital Retail Limited, Ambience Mall, Gurgaon, Ph. no. 0124-44029121. In that place I couldn't check the sound system of the laptop due to noisy environment and also unavailability of songs except default loaded. They have a process of giving a demo to the customer before delivery of laptop but they didn't give the demo to me (I got to know it later). That's why I haven't signed in the paper that I satisfied. The next day when I checked the sound system of my laptop it was not working properly at high volume. After two day, I called to the Reliance RelianceresQ team they said go to the Lenovo service center first. I called to the Lenovo support center but they said fist check the sound system with external sound device, also download the latest software from the internet for sound; if the problem still persists,. you can call us for further assistance. After checked I got the fault, So I again called to the support center then they said go to the service station. I didn't have time thats why I had gone to the service station after 4 days. Their engineer found that there is manufacturing fault in the sound system. That's why I called to the Vendor reliance for replacement. A person named Dhanu picked the phone and said come here we will replace that laptop. When I reached there his Manager Asif Khan said we can't give you the new one. We will first send this to the manufacturer and you will get the new one after 15 day. I told to him if I am submitting the laptop within 7 days and it has already been identified as fault one then why you are not giving me the new one. |
Dear Mr Srivastav,
Please find my complaint regarding Nokia handset, model No. N97 Mini. I would greatly appreciate your help in this matter. You may reach me at 9873408354.
Date: 7th July 2010
To
The President
Consumer Redressal District Forum
New Delhi 110 001
Sub: Harassment by Nokia Authorized dealer and service centre
Dear Sir,
I was sold a defective Nokia handset on 19th February , 2010, vide receipt No 4453/dated 19/2/2010, Product N97 MINI - serial No. 358315032753352 / costing Rs 23000/-. The handset was not working properly right from the day one. I made several trips to the vendor and reported its malfunctions. The vendor did not take notice of my complaints and twice he kept the phone with himself to experience the problems however he returned it and finally when the problem persisted, he sent me to the Nokia service station where the phone was declared as beyond repair under warranty terms & conditions and the repair was costing Rs 7500/-.
I have been subjected to severe mental stress on account of huge loss of money for no fault of mine. My humble request to you is that I may be compensated for this loss. (1) replace the handset with a new one. (2) payment of Rs 30,000 for causing me mental stress and harassment and wasting my executive time. (3)Befooling the customer with an improper product.
Thanking you,
Yours sincerely
Ranjana Ghosh |
From: ARIHANT PLASTIC(PROP) MR K.C JAIN
Message:
DEAR SIR/MADAM,
SUBJECT: COMPLAINT AGAINST M/S CARBONN MOBILE & ITS CUSTOMER CARE M/S G. K ASSOCIATE, ADD: SHOP NO-29, PLOT NO 191, IST FLOOR, MKT NO-1, NIT FARIDABAD, I K.C JAIN PURCHASE A MOBILE SET BRAND KARBONN, MODEL NO-KC-410, ON DATED 06.01.10 FROM M/S R.K MOBILE WORLD, HODEL ROAD PUNHANA DISTT. MEWAT. VIDE CASH MEMO NO-1318. THIS MOBILE SET WORKED TILL 02.07.10 AND AFTER IT SHOWED SOME PROBLEM IN IT. I WENT TO AUTHORISED SERVICE CENTER M/S G.K ASSOCIATE ON 03.07.10 VIDE JOB CARD NO-12-299 AND THEY & CHEKED IT AND TOLD ME IT IS YOUR FAULT , WE CANNOT GIVE GAURANTY ON IT. I TRY MANY TIME TO UNDERSTAND THEM THAT IT AUTOMATICALLY SHOWED SWITCHED OFF BUT THEY HARRASH ME AND DID NOT ENTERTAIN
ME PROPERLY.
I THEREFORE REQUESTED TO PLEASE GIVE SOLUTION OF MY PROBLEM. I WILL BE VERY THANKFULL TO YOU. THANKS & REGARDS K.C JAIN |
From: BHUPENDRA SHIJORIA
Message:
Dear Sir/Mam (sent on 17/05/2010) Kindly go through the below letter I had communicated to officials of Nokia to solve the matter but I did not got any redressal from their end. I had communicated 2-3 time to official through email and approached them to provide me the contact details of concerned dept. or concerned person to whom I could contact but helpless to get any reply. Ultimately I got an email from the care centre where I serviced my mobile. He says my original screen display has not been replaced with a duplicate one, but when I talked to him from Delhi after seeing his email reply he offered me the new screen display for Rs.1500/- in spite of RS. 2200/- as a special case. Again I visited his Nokia care on 24/06/2010 and insisted him to replace my original screen display back without any cost. He denied to replace the original screen and asked to pay Rs.1500/- in front of their staff persons. I had sent email to him on 06/07/2010, but I did not got any reply from him. Kindly see the details below……………….
Dear Sir/Mam
Subject: COMPLAINT AGAINST SERVICE CENTRE
I am the user of Nokia 5300 device since year 2007. My device shown problem first time on September 2009 and I visited your customer care centre: following are the details:
Date of visit Address of Customer care centre Job No IMEI NO Problem Feedback Amount charged in Rs.
02/09/2009 Vashi telecom, C2/3/0:1, sector-2, Vashi Navi Mumbai- 400703, Tel – 022-2782 3408 090901/92 358059013139658 Navigation key were not working properly Flex connector replaced, software updated , 950/-
31/12/2009 Same address as above |
Dear Mr Srivastav,
Please find my complaint regarding Nokia handset, model No. N97 Mini. I would greatly appreciate your help in this matter. You may reach me at 9873408354.
Date: 7th July 2010
Sub: Harassment by Nokia Authorized dealer and service centre
Dear Sir,
I was sold a defective Nokia handset on 19th February , 2010, vide receipt No 4453/dated 19/2/2010, Product N97 MINI - serial No. 358315032753352 / costing Rs 23000/-. The handset was not working properly right from the day one. I made several trips to the vendor and reported its malfunctions. The vendor did not take notice of my complaints and twice he kept the phone with himself to experience the problems however he returned it and finally when the problem persisted, he sent me to the Nokia service station where the phone was declared as beyond repair under warranty terms & conditions and the repair was costing Rs 7500/-.
I have been subjected to severe mental stress on account of huge loss of money for no fault of mine. My humble request to you is that I may be compensated for this loss. (1) replace the handset with a new one. (2) payment of Rs 30,000 for causing me mental stress and harassment and wasting my executive time. (3)Befooling the customer with an improper product.
Thanking you,
Yours sincerely
Ranjana Ghosh |
Dear Sirs,
I purchased one Godrej DC Fridge GDE26C2 (250 LTS) From Vasanth & Co #37/1, 37/2 North Usman Road, T.Nagar, Chennai-600 017 vide Bill No.11710000071952 dt.12.2.2010 through Bajaj Auto Finance Ltd.
Ice formation in the freezer was my earlier complaint and it was attended to by the service provider.
Later I found a considreable leap in electricity bill and the same problem was persitent.
Hence this complaint on 17th May, 2010 was attended by service provider and advised replacement of the fridge irself since there is a manufacturing defect with panel.
I shoot up mail on 26.5.2010. Since then I have been talking to people and extracting a reply was not easy. Even my last mail on 13.6.10 was responded.
Pls go through the trailing mail communications below.
Kindly advise me on what course of action can I take.
Thanks & Regards,
G.Balachandran. |
From: Baskaran Vasudevan
Message:
I have a Whirlpool refrigerator 285 litres which started to become inefficient in cooling when summer started. We lodged a complaint with whirlpool customer care on 01 April 2010 vide Complaint No DL0410000775. Their service personnel inspected the machine and we paid Rs 2800 in advance for repair done on 02 Apr 2010 which included change of timer, gas and some other things. The refrigerator worked for a short while but did not cool enough. As we we were out of station on a holiday from 13 Apr to 29 apr 2010 we lodged a complaint on 29 Apr 2010 vide complaint No DL0510004320. The service personnel again visited and changed some relay and placed a voltage stabiliser for which we paid Rs 2215.
The refrigerator again worked for a few days without any major improvement in cooling and again and again we lodged complaints on different days vide our complaint nos DL041003558 and DL0510013055, when the service personnel would visit after varying time delays and would do some repairing or change something which would work unsatisfactorily for a few days only to go down again. Lastly when the refrigerator stopped cooling at all on 17 May 2010, we were unable to lodge a complaint on their customer care No due to some problem with their system. We sent a sms complaint to their customer care on the morning of 8 May 2010 with no response and eventually succeeded to lodge a complaint on 18 May 2010 vide complaint no DL0510020416. As no one had come for servicing till the morning of 19 May 2010, I spoke to one Mr Vikram Singh at 0840h on 19 May 2010 and later to one MsSneha, a Senior executive at Whirlpool Customer care on 19 May 2010 at 1312h. Subsequently, on the evening of 19 May 2010 Whirlpool service person v |
i bought a nokia n97 mini on 7th of may from delhi and i experienced a camera problem within 10days which forcefully made me to deposit the phone with nokia care(22nd may) after repeated reminders my phone reached hyderabad on 9th f june where in i was called to collect the phone and reach the phone was found faulty. Moreover a brand new handset was shown at the care to justify the problem with my phone. Then it went back to the head office and reached here again on 17th june and the set was again faulty. again it went back and seemingly again the handset came with the same problem and that too of a different colour(chrome). i orginally bought the phone in white colour. On repeatedly speaking to the concerned department i.e nokia customer care i dint get any good response. Also, on 26th june the phone came back to hyderabad chrome colour and it again was sent back to delhi. As of know they are shifting the dates. i am highly dissatisified with the company and would like to case against them in district court(consumer). please give me the guidelines for filling the same.
thanks
sushan sikka
orignally a resident of New Delhi |
From: Veenu Berry
Message:
I am having a Comprehensive AMC for my Refrigerator with M/s Godrej & Boyce Mfg. Co. Ltd. vide application No. 1268104 valid up to 16.5.2012. My Fridge went faulty & I booked a complaint No. 381396 dt. 20.6.2010 with Godrej. On 21st June, Service Engineer from the authorized service center visited my premises and diagnosed that Compressor is faulty & require replacement. He assure that the compressor shall be replaced within 48 hours. It is almost 15 days since, I lodged my complaint but it has not be resolved. We are silently suffering without a Fridge for the last 15 days in this peak summer season. It is definitely a deficiency is Service and harassment to my family including my aged parents.
M/s Nanak Services, Plot No. 68, Baghdola Village, Dwarka, New Delhi - Phone 91-11-45613068 is the authorized Service Center of M/s Godrej for Dwarka region.
Customer Care Center number of M/s Godrej at Noida is 0120-2445556
It is requested that you may take up this issue with the competent authority / Customer Care Center / authorized Service Center of M/s Godrej & ensure early replacement of the genuine compressor so that my Fridge becomes operational at an early date. Regards, |
From: Indra Das
Message:
Dear Sir,
I bought a USHA Pedestal fan on 24th June 2010 from M/S Singh Machinery Centre, P-185, Raja S C Mullick Road, Baishnabghata, Kolkata-84(Model: Magic Air 400mm Pedestal Fan Mark II with 2 yrs warranty). As soon as we came home and set the fan up, the swivelling motion of the fan stopped working. We immediately contacted the shop but we were informed that they cannot help us and we should get in touch with the service centre. We complained that it is a brand new fan and we should not face problems right from day 1. To this they replied that we need to carry the fan to the shop to get it repaired OR make a complaint to the service center.
We lodged a complaint on the next day, 25th June 2010 but they did not give us a complaint number and said that they will send someone to repair.It has been 5 days since then and we have not received any help from the service centre.The shop owner has told us that "In India things do not happen so fast so please dont get excited"
I am lodging this complaint againstI have a new born baby in my home and my father has just undergone a surgery. Due to all this I am undergoing a lot of problems. Please help me ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,, Thanks Mr Srivastav,
the complaint has been solved today. regards,
Indra |
From: Subhasish Nanda
Message:
Hello,
I am Subhasish Nanda.I had purchased a sony Ericssion mobile phone from SANGEETHA mobile store in Marathahalli dated:02/06/2010.The details needed is given below: Model No-X10mini
Serial No-012312000635065 After purchasing the phone within 16 days,my phone had a ear speaker problem and pixel error. I gave it to a authorised sony ericssion service centre named ACCEL FRONTLINE situated in cunningham road,Bangalore for replacement but they refused to replace the phone and registered a complain for repairing on date 18/06/2010,time:5.41pm but till now I have not received the phone.Every time I am calling they are postponing the date. The work order No given by the service center is-SE310ABL11264. I want a new phone because it is only 16 days of purchasing when the product had the problem which I have mentioned above. Hope you will find the right solution for me.
Best Regards,
Subhasish Nanda
Mob-7760813172
|
From: Syed Sirajuddin
Message: Dear Sir, Myself Syed Sirajuddin, and i have purchased a Onida dvd player of Rs. 2700 on 18th Jan, 2010. When i purchased they said they will give warranty for 6 months, And from last week (25/062010) remote controller is not working, i tried raplacing battery, still the problem is same. And now i called them asking for warranty they are Saying Remote controller comes in accessories. they wont claim warranty for it. |
Sir, I am given to understand that your company is an authorized service centre for videocon products and I am to state with great concern that I have contacted your office over telephone on 08.06.2010 for undertaking service of my semi automatic washing machine (brand videocon) and model combie’ 6800 and for rectification of certain defects in the washing machine. Your authorized representative visited my residence and examined the washing machine. He charged Rs. 275/- (Rupees two hundred and seventy five only) towards inspection charges which I paid in cash immediately and no receipt was given to me for the same. The authorized representative informed that the machine has to be taken to your service centre at Ashok Nagar for service, rectification and return. The cost of service and rectification was estimated to be Rs.1850/- (Rupees one thousand Eight hundred and fifty only). On approval, you company staff visited my residence on 11.06.2010 and took the washing machine for service which was |
Dear Sirs,
I purchased one Godrej DC Fridge GDE26C2 (250 LTS) From Vasanth & Co #37/1, 37/2 North Usman Road, T.Nagar, Chennai-600 017 vide Bill No.11710000071952 dt.12.2.2010 through Bajaj Auto Finance Ltd.
Ice formation in the freezer was my earlier complaint and it was attended to by the service provider.
Later I found a considreable leap in electricity bill and the same problem was persitent.
Hence this complaint on 17th May, 2010 was attended by service provider and advised replacement of the fridge irself since there is a manufacturing defect with panel.
I shoot up mail on 26.5.2010. Since then I have been talking to people and extracting a reply was not easy. Even my last mail on 13.6.10 was responded.
Pls go through the trailing mail communications below.
Kindly advise me on what course of action can I take.
Thanks & Regards,
G.Balachandran. |
From: manish singh
Message:
Deal All, I purchased Hitachi Refrigerator on 22nd Dec 2007 from vijay sales bill no 45729. chasis nos 2170600356(rs31svnd)
There was cooling problem in my fridge. The first complaint which I made to Hitachi service center (Toll Free No. 18002008585)was in the month of April 2010. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Hitachi technicians so far.
1. In first visit of technicians from Hitachi,. Technicians checked the Refrigerator and said that there is gas problem in refrigerator and needs to be filled the gas again. He ensured that the problem will be resolved in 5 days. 2.Hitachi Technicians visited my place after 1 month ( in May ) to repair AC however the complaint was made to repair Refrigerator. I asked him to check the problem in refrigerator but he refused to check the problem in refrigerator and said that he is specialist in repairing AC only. He said that other Technician will visit the place soon to resolve this problem. After long 3 months we are still having the same problem and I have been continuously following the them to get this issue resolved, however i am unable to receive the response form them.
I am struggling since last 3 -4 month to repair the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.
Can some one advise who will be able to help on this issue. Complaint no - 111100502849 and 111100301503. If this issue is not taken care seriously then i have to raise this issue in consumer court, However i believe that company will take necessary stapes |
From: SHREYANSH JAIN
Message:
I have purchased One Set of Nokia E63 Handset on 28.05.2010. The said mobile handset had following defects:
1. Battery Charger is not working.
2. E63 mobile is getting hanged on certain occasion.
3. Main Menu is not displaying on certain occasion even on pressing Main menu button. On 29.05.2010 around 10:00 am in the morning I have approached the seller with these defects in my handsets. The seller agreed that E63 mobile handset of mine contains the defects and I have request to issue me DOA for the Handset and arrange for the replacement of the E63 handset. However on my request to replace the defective handset, the seller has started quarrel with me by saying all the handset of Nokia in E Series of mobile handsets contains the Problem No 2 and 3 mentioned above. Further he agreed to give new Mobile battery charger in place of defective battery charger. However i than approached NOKIA CARE CENTRE with the said problem. They have replaced only mobile charger. My efforts continued till 03.06.2010 for the replacement of my E63 handsets. On 03.06.2010, the seller had completely denied to replace my handsets in the beginning by saying he is not responsible for any defects in handset and he further added that if I want to replace my Handset, I shall sue Nokia India Private Limited as they have manufactured the Handsets. However on my further persuasions, the seller took wrong stand that as I have damaged the Outer Body of my handset, hence if I pay Rs. 500/- to him, he can arrange for my handset replacement. I like to inform to the company that my E63 handset does not contained any damage in outer or inner body. Further there exists not even a single scratch in my cell phone as I have not even used |
From: Samson Thomas
Message:
I bought a Faber Chimney (Mars) in 2006 with Lifetime Warranty (HYD 0832478) and got it installed in October 2007. The Chimney developed some problem in April this year and I lodged a complaint with the service centre at Secunderabad (No. 9136). It took a lot of persuasion to get the technician to take a look at the chimney, which he did on 6 May 2010. He said the motor had to be replaced and promised to get the replacement in 20 days’ time. After waiting for a month, I started telephoning Faber’s Call centre and their service centre at Hyderabad. Finally, after nearly a week of constant telephoning, the same technician arrived, only to pretend that he had brought the wrong motor! He wanted one more week. My patience was wearing thin and my kitchen was getting dirtier by the day, I decided to mail my complaint to Faber’s Customer Care Unit. I sent a mail on 3 June wherein I hinted at approaching the Deccan Chronicle with my grievance if they failed to respond. That appeared to do the trick! I was promptly informed that my complaint would be attended to that very day itself. Unfortunately, nothing happened for days and kept calling them and mailing them to remind them about the complaint. The oftener I called, the more callous they grew, often putting my call on hold for several minutes and ignoring my mails. I was forced to seek the help of some other agency. Sir, Faber should not take its customers for a ride by charging them thousands of rupees for Lifetime Warranty when they are aware that their post-sale service is terrible. If the mounting number of complaints from Indian consumers against Faber on the Internet is anything to go by, Faber has been systematically ignoring its Indian customers |
Dear Sir/Madam, I bought J770I GSM mobile phone on 03/06/2009 from MOBILE KINGDOM,Shop No-03, BSEL Tech Park, Plot No 39/5 & 39/5A, Opposite Vashi Railway Station, Mumbai by paying Rs. 5000. It is slide phone.
One year warranty is provided. Phone got display problem. While i except call it get switch off, after that phone is not working. I have submitted mobile to Vashi Services. Explained about problem. Service center people opened phone and told me it might me mother board problem. After 15 days they told me phone is ok i used for 2 days then again same problem and again i have given phone on 30/3/2010 now it's 2 months 7 days they are saying mother board is not available. so suggest me some thing Service center address: Vashi Services
B3/8/0.4, Sector 2
Vashi, Navi Mumbai
Pin- 400703 |
From: Sagar Talekar
Message:
Dear Sir/Madam, I brought Samsung 1 Tonn Windo AC from SnehanjaliRetail Pvt. Ltd -4, Heena Gavrav Hights, Opp Shopper Stop, S V Road, Kanndivali West Mumbai on 27th April 2010.
Bill No. 160438 At the time of purchase above mention dealer promised me to install ac with in 2 days but it takes almost 16 days to install AC. At the time of installation the snehanjai’s person told me that he is facing problem with AC fan which is brushing to its panel. Then another person came and he made some temporary adjustment with putting some packing inside. And he told me that he will recommend replacing it. After that no body has turned up. I am following the case with them since last 15 days and even complained at Samsung. (Compliant no- 8415269960). Both are pointing at each other and nobody is ready to solve my problem.
I spoke to Mr. Savant at Samsung Service center on 28711882 but he refuse to give any information and whenever I call 1800110011 Samsung service call center no.(I almost called 7 times ) they told me to contact on above mention service center no. Seniors of Samsung hides behind its call centre and nobody is ready to give any solution. There is no information on Samsung website about redressal of complaints I am very disappointed with the service Samsung should adequately compensate me for their fault Regards Sagar Talekar |
From: Jambunathan Mohan
Message:
i have bought voltas split airconditioner two years ago. recently i wanted to have a service for that and i called voltas customer care and booked my complaint. i have been calling more than 10 days continously to attend to that and nobody cared either to attend or reply properly. everytime they say today somebody would come but nobody has attende so far. pl look into the matter and reply. regards
J.Mohan
chennai |
From: Harikrishnan Karunkaran Na
Message:
I had to service my washing machine and Spark services contacted me through Just dial services. They came to my house on Monday 31st May and took the PCB and other parts from my washing machine. They have also taken Rs.500/- from me.
After that they are not turning up. I called them the same day to return my items and not to repair anything.Every day, they say they are on their way and will be at home with in 30 min. But they have not yet showed up.
I am in real problem as these people have taken my working washing machine and not returning the same.
It is been 8 days and they have not yet come back.
Please help me to get my things back and take necessary step against this services. Their address:
Spark Services
#1041, 11th Main, Hosur Road, Bommanahalli Bangalore
Phone: 9972808065 |
From: Kamil Khan
Message:
Dear Sir I am an unfortunate and a poor user of Sony Ericsson Mobile phone who is being harassed by your service center in New Delhi, India. I will request you to please help me. "I have purchased one SOny Ericsson P1i on 5th May 2009 from Cariano Telecom for a huge 19500/-(rs nineteen thousand five hundred only). all my friends were insisting that I should go for a NOKIA if I am spending that much but still I trusted Sony and invested in that. But after the painful experience, I think they were right. Even they have the right to tease me and they do. My handset started giving few pronlems like loosing network very often and display also used to go blank. I deposited the handset in your service center RT Outsourcing Ltd. situated at District Center, Janak Puri, New delhi on 13/March/2010 vide workorder no SE310RJK11547 and after 20 days I recieved it back on 03/April/2010 It was still with same problems with an added problem that mt memory card was also not working now. I deposited the handset back again on 24/April/2010 vide workorder no SE310RJK12423 When on last friday I went to service center, I was shoked by the rudeness of service center in telling me that the handset will not be covered under warranty since LCD was broken. I was in a fix since after 1 month of depositing the handset your expert engineers came to know that LCD was broken of a WORKING HANDSET which was handed over to your service center in prefectly working condition. I am left with no option and choice except to speak to higher authorities like you and update you regarding the FRADULENT PRACTICES being followed by your service cente
Reply Reply to all Forward |
From: Geetika Mehra
Message:
Dear Sir,
We purchased a 1.5 tonnes window A.C L.G make from M/s. Ganpati Electronics, M.G Road Gurgaon, vide their Invoice no 4307 dt. 17-2-2007, the Sr. No. Of the A.C is 18G2RDE1, The A.C started having complaints from last 1 year, still the Co. whose representative visited us & stated that the compressor is faulty & will be replaced, the co. is not listening to us, we are facing a lot of trouble, kindly help & guide us how tp solve the matter
Thanks & regards,
Mrs. Geetika Mehra
09810169352
|
From: ARUN LAXMAN KAGINKAR
Message:
Dear sir, I had purchased the HINDUSTAN UNILEVER PURE IT COMPACT Water purifier one month back from Mahalaxmi Electronics,6 Sai Kunj, Shivaji Path, Opp. Gurudev Hotel,kalyan vide Invoice 399 dated 14.04.2010 and within a week of purchase, this products started giving problems like leakage from bottom parts, Germ kill processor was expired within in a week. I complained to stop owner who asked me to register complaint with call center but I was told by them that they can not come for Rs.1000/- product, then again I enquired with shop keeper who gave me distributors nos Mr.Milind,
who is giving new excuses every time, stock is not available, service engineers are not available , they are busy like this. I am fed up of these useless people since last 20 days I am in contact with these people and still my complaint not yet attended by them. This is a cheat / fraud company and they are fooling peoples by this Rs.1000/ products and there are various conmplaints against pure it products which I came to know through some of my friends. Please help me out Thanks
Arun L Kaginkar
A3 / 402, Karan Bldg,
Kasturi Park,
Wayle Nagar,
Khadakpada,
Kalyan-West
Thane - 421301 ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,,,,, Dear Mr.Amit Srivastavaji, Good Morning, My complaint has been attended by them and it is solved. They have replaced the expired filter kit free of cost. I do not have any other complaint against this product. Thanks a lot and warm regards
Arun L Kaginkar
Kalyan |
From: Ashu Agarwal
Message:
I regret to state that my experience with LG customer care team was horrible. I had bought a Split AC from LG Authorised Sales & Service Agent M/s Kishika Temperatures located at Vasai, Dist Thane. Purchase Details : Invoice No. 272 dated 1st June 2009.Model No. LSA3ZG5NTY-1 Sr. No. 905LPSY000542. Firstly, I had to follow-up each time with LG Vasai Service Center for Free Services. Moreover at the time of last service when I complained that the machine is making more noise as compared to my other LG Split AC. The engineer visited for the third service checked it and confirmed the same. He informed us that he is not technically sound thus will not be able to check the fault, and will advise service center to send another engineer. I kept on following up with LG Service Center - Kishika Temperatures and every time I was given an assurance that engineer will visit in a day or two. Lastly when I didn't got any favorable response, I thought of registering a complaint with LG customer care at 39010909. I registered a complaint on Wednesday 26th May'2010 evening at 17:20 Hrs, wherein I was assured that someone will call me within 2 hrs to fix-up an appointment and my complaint will be attended within 24 hrs. But to my surprise I got an SMS from LG customer care on thursday morning that my complaint is closed. I once again called up LG customer care and spoke to your customer care executive who once again registered a complaint and gave me the same assurance. This time again I got an SMS stating that my complaint is closed. I got pissed upand again called LG customer care at around 9:30 PM, this time LG customer care executive simply refused to help and advised |
From: Nagarajan V
Message:
Dear Sir/ Madam, We had entered an AMC contract with Godrej Smart care for the service of our 5 years old fully automatic washing machine. Machine went repair on 28th March 2010 and same day complaint was registered at the call centre. Immediately, one of the service engineer visited and decalred their is some problem with drain motor and need to be replaced. He promised that, he would come back and replace the motor within couple of days. Since that date we are following up with customer care for the service for about more than 10 times, but all in vain. Everytime they say, that, drain motor is out of stock and would be replaced in next few days. Initially, we managed on our own of washing the clothes, since me and wife are working, we are unable to do on our own and appointed a servant maid paying Rs.500/ - per month for the same. The details of the contract & Service complaint are as follows: Contract No: 1102100061
Complaint No: 959985
Date of Complaint: 28th March 2010.
Machine: Godrej Washing Machine (Fully Automatic) May I request your needy suggestion and help on redressal of the same. Thanks & regards Nagarajan
9731066009 ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,, Dear Mr. Amit,
Thank you very much for the immediate response. I'm glad & happy to inform you that, immediate action was initiated by Godrej & the machine was repaired within 3 days of your mail.
Highly appreciate you & your organization's effort & service.
With best regards
Nagarajan |
From: Rajesh Kr
Message:
Sir,
I brought eureka forbes water filter model Total Ro protect+ ( in my mother name m/s Jayalkashmma )rfrom vishwesvaraya water solution a franchise of eureka forbes ltd , chickballapur on 4th of April 2010, Three weeks back system stopeed working and i called service egnineer Mr, manjunatha, he came and inspected that some adptor is not functioning, he told it will be replaced at free of cost as the unit still under warrently periodin a couple of days as no stock is available in the wearhouse.
from past three weeks i made number of telephone call to Service enginners, Franchise onwer Mr, Devraj and Service enginner kulkarni, but till date no body turned up to repair it. even i called brach manager Mr Antony , still nothing as happen.
I am purchasing water from outside even after spending rs,13500/- towrds eureka forbes machine.
sir, i would like to sue them in consumer court based on bad servise and for not replacing parts at in time, please advice me how to go about it know. regards
Rajesh |
From: Renuka Kulkarni
Message:
Hello Sir, Please advise on the below mention grievence My husband brought a HTC Mobile battery on 22/05/2010 evening, wepaid Rs 2395/- and after 2 days battery stopped working (6 months warranty assured).so on 25/05/2010 morning i went to the shopkeeper and told him the same, he directed me to HTC service centre , so iwent to the service centre only to know that the battery was not working and he told me that the owner of the shop wil replace the battery he also told me that the Market price of the same battery is Rs 722/-, i was shocked and went back to the shopkeeper, he told me that he purchased the battery 3 yrs ago for the same rate and the battery pack dated 0ct 2007 had price Rs2395/-,shop keeper also agreed to replace the battery ,however he told me that he wil no refund the difference amt. I feel as a consumer i am Duped, please let me know what can i do about the issue. Renuka |
From: Mangala Prasad Dubey
Message:
I had purchased a refrigerator and a washing machine from a Retail store Called Bafna Electronics on 18/10/2005. The Total amount of the Goods were 25,228. Out of which i paid 10,000 Cash & asked for a EMI of 15,228. They Financed a loan from Shriram Finance company for 15,228. Based on my documents & verification, the company passed the loan. They said to give 12 Post dated cheques of 1269 with each one month to be cleared. I gave them the cheques. The Cheque cleared on the respective dates & i have documents to prove it. They have not updated their records & sent a notice on 02/01/2008 asking to pay 4708 for 3 installments & 1000 rs notice charges. I sent them a notice clarifying the details. They did not responded to my notice instead sent me another notice on 27/03/2010. I ignored the notice but now they are Harrasing me mentally & sending me hearing notice.
I have not defaulted a single rupee. Please Address this and resolve this at the earliest. I want to claim a compensation for the harrasment from this company. Please Advise. |
From: vikas tarade
Message:
I bought a Kenstar Food Processor from Vijay Sales on Baner Road Pune. The date of purchase is 20/10/2009 and the product still lies in the warranty period. A couple of weeks ago, when I was processing Wheat Atta in the processor, lot of smoke started coming from the processor. I immediately made a complaint to Vijay Sales call center and a Kenstar Technician named “Ajay’ was sent to my place. He checked the motor and confirmed that the motor windings are burnt to some extent. Further, I was surprised when he said that you can continue using it for few days, though it may overload and heat up the motor. I believe such suggestions should not be give by a technician. Also he said that motor is not available immediately and he would come and replace the motor in next three days. Two weeks have gone by and the technician has not turned up. I re-lodged a complaint with Vijay Sales and today I got a call from another technician named ‘Ashish’, asking if your Water Cooler is faulty. This is the height of communication gap. When I told him about earlier technician Ajay, his reply was Ajay is not in today and we will replace the motor within a month.
. Not having a motor in stock is not justifiable as this is a core component of the product. Thanks,
Vikas ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,, Hi Amit,
Thanks for taking up my concern. Just want to update that your mail made a trick and I have got the Processor component replaced today. I would like to thank you again for the followup.
Many Thanks,
Vikas |
Dear Sir
Trust you are doing good.
I write this mail to you to seek guidance on filing a case with Delhi State Consumer Disputes Redressal Forum. I had bought a fridge from Toshiba and the specific details thereof are mentioned in the trailing mail (would appreciate if you can go through the same).
I need advise from you on a three points:
1. Is an email communcation with company sufficient to drag them to consumer court or do I need hard copies of documents duly received by them..
'
2. Whether I should also route the complaint through the dealer from whom I bought the fridge or the fact that my complaint has been routed through the customer care and Toshiba company directly sufficient to make the case strong enough to help me claim damages.
3. Also, please clarify how many days minimum notice needs to be given to the company before appraching consumer court.
Look forward to an urgent reply as I plan to file the complaint latest by Tuesday.
Thanks in anticipation |
From: VIVEK SHANDILYA
Message:
I had bought Onida AC on March 13th 2010 from Adishwar HSR layout.
Very firstly dealer have cheated us big time ,giving an obselete product of make april 2008 whereas I was promised a product which is manufactured in the year 2010 on top of that from day one I am asking them to rectify the noise problem which is so annoying that my 8 month old kid get in the middle of the night. 3 days back the outside unit(compressor) also start leaking water.
Mr. Rajesh, manager of Adishwar, though very friendly , is never able to rectify the problem only promises I am being customer of Adishwar from 3 year would suggest all the consumers not to buy anything from them. I had formally sent complaint to both Adishwar and Onida , but with no solution. I would like to file an official case against them and either would like to refund my entire amount with damages or replace the entire split ac I had sent mail to these mail ids
response@onida.com,corporate.sales@onida.com,support@adishwarestore.com Adishwar Manager Mr. Rajesh cell number 919731306601 Regards
Vivek Shandilya |
From: Atul sAXENA
Message:
Sir,
I have purchased a washing mahine IFB 1year and 11 months ago which is still under warranty and there are some problem i.e. its table top has developed a crack, i have called IFB bangalore office atleast 10 to 15 times but the did nt atend this problem,on 15/05/10 one man came from IFB and took the table top for the purpose of exchange, after following them up continuously today after 6 days some body came in our absence and kept the same in our house without any information when our servant was at home, this machine has not even been serviced so far and as per the warranty it shuld have been serviced atlest 4 times in 2 years,warrnty is going to be over in next month and as per that they should repalce the faulty item, now they are not respnding and there is no one coming even for fixing the removed part, i am unable to use the machine and since it is open from the top there is a risk of getting it spoiled, I request you to take an immediate action.
followin are the no.s of the persons to whom i have contacted so far 1.Senthil 9844780761
2 IFB HELP LINE BANGAORE1 8604255678 Loooking for a positive response Atul. |
From: Arun Singhal
Message:
Horrified by the processes in HP,I am one of the utterly dissatisfied consumers of your Compaq Presario Laptops(details below). I purchased the laptop on 14th February,2009. A typical issue occurred with my laptop in the month of Januray. The laptop had the problem of Automatic Switch off. With no problem of heating, it used to get turned off as soon as I used to lift or sometimes even without it. Since then I have submitted the laptop eight times at the registered HP service center (Hp Service Center, RTE Outsourcing Services Ltd.,Sector 14, Old DLF Colony, Gurgaon , Haryana), but without any solution. In the latest instance, i.e on March 31st,2010, the engineer changed the mother board and assured me that the problem has been cured(Case ID:108360). But within 4 days, the problem recurred. So much so that I have stopped using the laptop altogether. The first time I had submitted the laptop, it was well in warranty, but the process of submitting and taking the laptop has made it out of warranty. I am strongly suspicious of a foul play. Because the service center had changed the mother board in December due to some issues with it.I suspect that the changed mother board was defective.The complaint no. that has now been issued to me is 4614562258. Following are my details:
Case Id:10860
Product:Compaq Presario CQ40
Model- CQ40-144TU
Product No-FZ736PA#ACJ
SerialNo.-CND8442C17 Service Center Location:
HP Service Center
RTE Services Ltd
Sector 14
Old DLF Colony ,Gurgaon
Haryana |
From: GOVIND JATHAR
Message:
I have Purchased 1 pc Electrolux Air conditioner From Pai International R.T Nagar Branch in April 2009 when I was Purchase from day one its giging trouble after so many calls they have attended then they have chaged the inner unit in the month of may 2009. again after 15 days same complainant lodged after somany follow ups again they had changed hole A.C. Unit in the month of Dec. from then it was workd for 2 months again in february same problem is happened I have called customer Care after 10 days they have attended the call then they have given the no of their service Mnager Mr. unnikrishnan when i have called he told that he will visit our office but till now he has not visited our office nor he his nopt picking my phone for this reason i putting complaint to consumer forum |
From: Srinivasan N
Message:
Hello,
I have been harassed by a premier retailer due to their negligence and delays in the process of delivery of my refrigerator in Bangalore
How can you help me and what are your charges in getting this grievance addressed and making a formal claim for compensation?
I would appreciate if you can pass on your local contacts for me to get in touch with.
thanks
srini |
From: Amitav Roy
Message: Sir,I paid 7000 Rs for the 150AH Battery with 2 years warranty in Nov,2008 from the Vendor COLLT Batteries,No.1-12, Opp Bengalee Association, Asseye Rd, Assaye Road, Bangalore - 560042 and have the valid 2 years warranty card issued by this Vendor with me. But the battery stopped working after one year and after repeated requests to replace this battery with a proper one,he(Mr Rupesh) has replaced this battery with another faulty one and now when I try to reach him now ,he is simply avoiding my calls and lying everyday that he is sending tomorrow. The vendor got my battery requirement info from Justdial.com where he is listed as a Vendor.The contact number of the vendor(Rupesh) is 98450-22974 and his landline number is +(91)-(80)-66496546. Regards
Amitav Roy,
No 156,Reliaable Residency,
HARALUR,AGARA POST,HSR Extension,
Bangalore -560034
Mobile no-98440-02154 |
From: Abhinay Kumar
Message:
I had bought a laptop internal screen from Mayur Computers,#91/213,2nd Floor,Balaji Complex,SP Road,Bangalore,contact number:22998435,41225496,9845994427. for rupees 4200/-
with a gurantee of six months on 15th Februrary,2010.The screen has constant flickering problem and when on 15th may,2010 i went for replacement,they asked me to come on monday as they dont do replacements on saturday.When i went on Monday they said that the gurantee period is only three months and that has expired(which they had earlier said to be six months).However please note that i had allready reported it on 15th may that is within three months period itself.So it should their responsibility to fix the problem not giving the execuse and inturn fooling me by saying to come on 17th May,monday,2010 and the problem will be resolved.
When they can give new screen on saturdays and sundays why is it that they cannot replace the faulty one on saturday and Sundays?
My responsibility was to inform them in time which i did.
I hope i get the due compensation for harassment alongwith replacement.
Thank you. |
From: Ramachandran Ravindran
Message:
Hi, We had a problem with our videocon Refrigerator.We were told that the compressor is not working and a replacement is required .Whenever we call the videocon customer care and the manager they are saying there is no stock. Th compressor is currently under warranty .
They are not sure when they would receive the stock. The after sales service is extremely bad. Request you to help us out in this issue . |
From: gurpreet hora
Phone: 9867379573
E-mail: bobbyhora@hotmail.com
Message:
Hi I have purchased a split 2 ton airconditioner from samsung. i am having trouble with it from day one. it has never performed the cooling as it is supposed to do. they have changed the compressor also once, but the problem still remains. for last 3 weeks i have been calling their service centre and everytime they assure someone will come and look at the problem, but un fortunmately nothing is happening. i got an outsider to have a look at the machine and was given to understand that the compressor company gave was again faulty. my complaint is registered under service number 8406901608. despite numerous reminders they refuse to pay attention and we are suffering in this heat due to no fault of ours. i would request your good office to try and help me and get me out of this misery asap. thanks |
Dear Sir
I Mr. Vipul K. Pithadia staying at Virar (W),Thane, had purchase Samsung Duel SIM Model No:SCH W259 on 02nd May 2010
since I had purchase the above product I visit at its service center situated at Vasai 3 times.
I had purchase the above product of Rs.6800/- + 170 additional charges for credit card swipe to the dealer name Utsav Seasons under franchisi name Reliance at Virar.
I never think that this kind of brand name product get so early headach for the consumer ,and I have to left all my job and do start focusing on newly purchase product.
Kindly do the needful and advice me the procedure if I do not get setisfied reply & resolve the issue.
Thanking you
Your faithfully
Mr. Vipul |
From: Abhaya Kumar
Message:
Dear Sir/Madam,
I had purchased a USB Modem specifically for Linux Operating system after E-mail confirmation from dealer. I received USB Modem EC1261 which supports Windows Operating system, but does not support Linux Operating system.
Now dealer is refusing to replace/refund because USB Modem EC1261 is working fine in Windows Operating system. I have described the problem in chronological order below for your kind reference.
I need legal help in getting the refund of Rs. 2400/- (cost of USB Modem) alongwith compensation for the losses I have incurred because I am not able to work from home for last 1.5 Months. The break-up for compensation I am expecting is as follows:-
300 Two trips to office of Vriti-Interactive Bangalore office
100 For various reminder and follow-up calls I had made to dealer
25000 Compensation of roughly 5 days of my time I had spent in follow-ups, visit to their office, and writing E-mails.
20000 Compensation for not being able to attend conference calls from home, do bank transactions from home and my wife not being able to proceed in her distance learning course. Total expected refund = 2400 + 45400 = Rs. 47800/- (Rupees Forty Seven thousand eight hundred only). Address of first party (myself)
Abhaya Kumar
Flat No 111, Block 3,
Elil Abode,
Sy. No. 157/2, Subbanna Compound,
Mahadevapura,
Bangalore-560048
Mobile: 9379140751 Address of second party (dealer)
Vriti Infocom Pvt. Ltd.
No. 51, 2nd Floor,
White House,
St. March Road
Bangalore-01
Albert 9980566266
Office 42110150
Jerarv 9980566244
Swami 9590607996 |
From: Radheshyam Yadav
Message: Compalint No:- C1051002959. I have bought a new L.G. fridge Model no GL254vmg5 dated 30/4/10 and it stopped working within 3 days of purchased. i have logged a complaint on 08/05/10. The engineer visited on 10/05/10 and he said that there is a minor fault with the wiring and he have repaired it. Hhe also stated it will start cooling from the next day but nothing happened. Now i am very much dissapointed with this case and requested for money back or replacment with a new fridge. if they failed to do so i will demand for compensation of 3 times of the actual price of the Fridge. Compalint No:- C1051002959. |
From: Rizwana Sheikh
Message:
Dear Sir, I have purchased a Sunflame Chimney and Hob from Croma stores, Vashi with extended Warrenty in August 2008. My product is now under extended Warrenty upto July 2010. In March 2010 filed a complained that the self ignition of my Hob and the bulbs of Chimney are not working. They assured the complaint will be resolved in 48 hours. Despite of repeated calls nobody appeared till April 25th. On April 25th they told me that the complaint is only for Hob and not Chimney. Which means the person who accpted my request failed to register proper details. I raised another request for Chimney. On April 27th a person visited my House and said bulbs and one of the part of Hob needs to be replaced and he will be back tomorrow with required parts. After two weeks of follow ups one person came with only one part of hob and wrong size of Chimney bulbs. For the remaining part of the hob and Chimney no one has turned yet despite of several reminders. Request you to please assist in the matter. Thanks,
Rizwana Sheikh |
Dear Sir/Madam
I am writing this letter to you after my horrible experience I am encountered and still encountering after purchasing a Estelle model of window AC 1 ton from Carrier. From the day one I am facing obstacles and bad views with my interaction with your company. But still I persisted with this to purchase the best cooling machine. I will list it one by one.
When I was planning to buy the AC after lot of research I thought I will buy the Carrier AC. I called your customer support number and asked them who are the dealers in Mumbai in Borivali area? The reply was that a person will get back to me in an hours time. Well no one got back to me even till now.
Then after going through all the stores I went to Rolex Aircon in Borivali Mumbai to buy the AC on 8th May 2010. I went their though they were offering me a bit higher price than the store is that was Carriers own service center. The price was negotiated at 17800. Plus the Mr. Jason told me that he will send a person to make the window with wooden frame. The AC was delivered to my home on the evening of 8th May 2010. The person took the measurement to make the wooden frame. I asked the person if he can make a protective cover for my AC to protect it from the pigeons and other. He told me the price will be Rs. 850 for it where he will put a steel casing. He also told me he will give me the demo of the AC.
Next day 9th May the person came to my place and started installing the AC. I gave Rs. 500 advance for purchasing the material. He brought few wooden pieces and few he used mine and he brought a black synthetic net. He some how installed the AC and wrapped the net which took him 5 mins to do. When I challenged him why he wants 850 for this he says this is the charge. I found out in the local hardware store and found that this cost only Rs. 30 a foot. He brought only 3 foot of this and for 5 mins. He wants to charge Rs. 850. I called up Jason and he was insisting that I pay the amount as I have agreed to. I told him on what logic I am going to pay the amount. I refused to pay the amount which is totally illogical.
I called up your customer care and told them to arrange for a demo knowing that Jason won’t arrange for it. I got the demo today. Today Jason called me and asked me to pay the balance amount i.e. Rs. 1000 to him. He was arguing with me regardless the work the amount is fixed and he told me that he is not going to show me the demo until I pay the amount. When I asked for an official quotation he said he cannot give as he has to pay tax on it. This ridiculous. Now he is threatening me of not providing service and attends to my calls.
I need some action from your company for such harassment to customers and looting money for doing nothing.
Regards
Sandipan |
From: ANAND PRAKASH
Message:
I have purchased New Micromax Mobile Set (Q5) Dual Sim on 14.04.2010. From the first day the sim slots are not working. Micromax, Okhla has suggested me to go to service center. I visited "Sri Balaji Services" Shiva Market, Pitam Pura, Delhi - 34, (Phone no. 27019501,27028400), they has issued me a Job Card (No. 185003) on 25.04.2010 but till date I haven't heard anything from their side. I have visited three times and done a lot OF phone calls but no proper response has been received. Their Service Area Manager "Mr. Kedar Rawat" Mobile no. 9958518344 has no time to attend the consumer call. I have also talked to Ms. Nisha in their Corporate Office
Micromax House, 697, Udyog Vihar, Phase-V,
Gurgaon, Haryana, INDIA
Ph. : 0124-4009601/2
Fax: 0124-4009603 But no response from their side. It is more than 25 days that I haven't seen my mobile. I want to file a complaint and want a claim for mental harrassment ALSO. I want that Micromax will give a NEW Q5 SET AND A PENALTY FOR MENTAL HARRASSMENT AND ALL THE MONEY OF PENALTY WILL BE DEDUCTED FROM THE SERVICE CENTRE AND MR. RAWAT'S SALARY. Anand Prakash |
From: Anand Khandagale
Message:
Dear Sir/Madam, We had installed Inverter on 16/10/2008, Since then some na some problem was occuring, we were in continous touch with the dealer, his response was always 3 to 4 days later, From September 2009 onwards our dealer M/s. Balaji Electronics got vanished leaving no contact details, we tried to contact battery company but numbers didnt exists was reply. after a very very long process we found out that our dealer has setup his shop in vasai, we did contact him, the reply from him was the warranty period is over and the battery life is also over. we do contacted amco battery mumbai office but all in vein. please help us as new battery is very expensive and we were cheated for existing battery. Contact details of all are as below. Mr. Aditya, Balaji Electronics, Shop no. 4, Rashi Appt, 100 ft rd, Vasai (W) 09225149407/09028265308, Mr. Paralkar, Amco Batteries, 45, A to Z industrial estate, Lower Parel. 24945592/24926527. |
From: Manoranjan Appigatla
Message:
Purchased EPSON printer in 2008 and it is still under warranty period. Printer never worked properly. Customer support has recommended to replace the new catridges saying its a problem with catridges. I have purchased 2nd set of catridges combination as recommended by customer support. It has costed Rs 1250. But this time also printer did not work. made a complaint again. This time the customer support people have used my catridges for cleaning up the printer/catridges head and still they could not make it work. Now they are asking me to purchase a new set of catridges again. This is ridicuolous as I have already spent 2 new sets of catridges without being able to print a single copy. In my last feedback I have mentioned EPSON support that I will go to Cosumer forum if they cannot fix my problem. But still I did not get any response or solution to my problem. I want EPSON to refund my expenses towards printer and catridges back and take the defective printer back. Otherwise I am expecting Epson support to provide me new set of proper catridges free of cost and make my printer work , as I have already tried with 3 sets of catridges recommended by them and nothing has worked out. Thanks,
Mano I found EPSON has cheated me by giving wrong instructions about the printer.
EPSON support is the worst ever support I have received as they used my resources in attemting to fix their defective products and ended up with giving wrong/invalid instrcutions. Total Expenses so far :
Printer : 4800
3 sets of catridges : 3750 total = Rs 8550 for absolutely no usage. I am expecting Epson to pay me back Rs 15000 which includes above expenses and additional ment |
From: AMIT KUMAR PATEL
Message:
Dear Sir, I placed order for acrelic switch boards to a local shop keeper and he asked to pay 4050 ruppes in advance to book order and he committed to refund difference amount if billing will be lesser then the advance. So I have paid 4050 rupees in advance to the owner of the shop. Actual bill amount was 3030 rupees.This gentleman has committed to refund the difference amount of rs 1020 and for that he has kept delaying dates for payment and now is denying to pay the difference amount. Also I have asked him to provide the original bill but he is not giving any bills also. So, kindly requesting you to help me in solving the case. Please find the particular about the shop owner: Name of Shop: Mahavir Acrelic
Name of owner: Rakeshbhai
Address:Near Nadha Puna ni Chali,Gita Mandir Road, Ahmedabad - 380022
Phone no: 9824622550 or 5321150 Customer Details: Amit Kumar Patel
Address: B-1/10, Radhavallabh Park,Nr. Nigam society, Vatva GIDC, Ahmedabad - 382445
Phone no: 992503014 Documents Available:
1) Hand written chitthi bill &
2) hand written refund receipt with his shop stamp. If you require any further information kindly contact me. Regards, Amit Kumar Patel |
From: SIDDHARTH MOITRA
Message:
I am having sonyericsson w580i, my display was not working properly, regarding this i went to an authorised service center of sony ericsson named SHRISHTI SERVICES DOMLUR BANGALORE-71.
They replaced my display but my slider is not smooth i told them it was good before i gave it to them,they didnt listen to me and now even display is not proper. my display and slider both are not working properly. |
From: Kalyan Marpak
Message:
I had purchased a Samsung Netbook N110 on 3rd August 2009 - the netbook carried a 1 year All India Warranty . Recently my netbook computer faced a problem and I approached the Samsung Service Centre in Bangalore. The service center is denying me service of the netbook on the grounds that a serial number which was stuck on the backside of the netbook has worn off during the course of normal use. Inspite of providing relevant documents which clearly show the date of purchase ( invoice copies ). By denying me this free service Samsung India is going back on its promised one year replacement warranty - I would also like to point out that by using the serial number sticker as an excuse for denying me service , Samsung is cheating the general public at large. It is Samsung's responsibility to mention the relavent serial number on a medium which is less prone to daily wear and tear than a paper sticker. Please get back to me on this , Kalyan |
I was searching for a "Car MP3 Player". Many shops told me you will get from grey market at low price without warranty. I don;t believe in grey market. So i purchased it from shop with Warranty.
His words where "The Price for JVC 416 will be 6000/- with Warranty". I told him to go ahead and fit it in my CAR. I was busy checking the functions of the player and forgot to check the "Bill". He said he has kept the Warranty Card and Bill in the empty box. When i went home i found the warranty card but instead of "Bill" it was just a "Estimate Bill" (Kacha Bill in local language) When i asked him to give me proper "Bill" he said if you want a proper bill, I have to pay extra for VAT. As per him price was with Warranty but does not include "Bill". Sincerly i don;t understand this. When we say product will come with warranty,
I assume its with "Bill". I feel i am cheated. Please Guide. |
From: Ashish Bhawnani
Message:
I have been purchased Panasonic Lumix TZ7 Digital Camera from Dubai. This Panasonic Camera is having 1 year International. When i purchased this camera within 2 days i found some problem in my camera & i complain to the company and they have found some problem in Camera lens and they replace the lens. Now I am india, I am still facing the same problem. I spend 21,000 Rs. on this camera. I am totally an satisfied with this camera, I want my complete money back. Please let me know what to do. I have Bill and other document. Thanks
Ashish Bhawnani |
From: RAJASHREE LOTLIKAR
Message:
I bought a Desktop computer from a shop at lamington Road named as Mac Plus in the month of 31st July, 2009. Immediately in the month of Sept'09 the PC started giving problems by handing again and again. Afterwords I got my RAM changed by going personally to the shop. Still the problem was there. Then I called my engineer and got the computer checked and again the Hard Disk was changed by my engineer. Still the problem did not solve. Then my engineer told me that the problem must be in the motherboard. Hence I approached the shop keeper, who told me to bring the PC at his shop which I did. I kept the PC at his shop for 7 days. He told me that he has checked it and the problem is solved and then I brought it to home from his shop at Lamigton Road to Malad. Still the problem did not solve. Afterwods the PC stopped working fully. Again when I called the shop keeper he again told me to bring the PC at his shop and agreed to change the motherboard. When I went to his shop it was found that the SMPS was not wokring hence he got it repaired. But regarding the mohterboard replacement he told me that if I want the same configured motherboard which I bought, I will have to wait for 8 days, or other wise he will replace it with a lower configured motherboard, which I accepted since I did not want to wait for 8 days. He also assured me that it will work fine. And again I brought the PC home with a replaced motherboard. But still the PC is giving me same problem and the shop keeper is asking me to bring the PC at his shop. Now I do not want the PC at all. But when I am asking for money refund the shop keeper is denying for that. Kindly help me and guide. |
From: Madhusudan Palshetkar
Message:
I have a Aquaguard water purifier(Model:Z Nova).My customer code is 1296.I have a AMC with Arya services a franchisee of Eureka Forbes.Their contact no. is 23841186.I have made a payment for the AMC on 06.03.2010.I was told that a new candle in the purifier would be sent to me in a couple of days but instead of me calling a number of times I was told the same thing.Finally I called the Euro Helpline(39883333).The customer care executive told me that a technician would be sent in 48 hrs time.My complaint no. was 82664286.I am tired with the whole issue.I have to boil the water now ,running up my cooking gas bill.Please take a note of my complaint & tkae some action.
Thank You. |
Dear Mr.Siva Kumar
Im Reddy, Country Head(Sales & Operation), FYNSEA LINES & LOGISTICS PVT LTD< Chennai.
A week back, I had bought Blackberry 8900 from Croma Store, Anna Nagar.
From yesterday the system is giving me problems.
1- Its Changing its Theme Automatically along with my setted Ring Tone/Msg Tones
2- System Extremely Slow & Its looks to hang-up often.
3=The most the shocking problem is, I had connected Ear-Phone to my phone, while on car and now i have come to
office and removed the Ear-Phone, Now When I dial or Recieve any call,
the Phone Switches continuously Phone Mode /Ear-Phone Mode and Im not able to hear/speak.
What sort of problems is occuring in BlackBerry 8900, which is Bought for Rs 18980/- and there is no value for money.
==========
When I called BB Support, they have asked to take the phone to "Redington Office" in T.Nagar.
So we people buy Blackberry phone and you sell product without QC Done and we have take to all service wasting our precious time?????????
This time, Im not willing to accept this our my Bad Time, and go with the same set, after getting it repaired.
but I would Esclate with the matter " Consumer Redressal Dept & International Consumer Rights Protection Council"
to make sure you people dont cheat customers again & again.
Reddy
FYNSEA LINES & LOGISTICS [P] LTD
Direct:+91-44-45004600 * Mail: reddy |
From: Daniel Lobo
Message:
The following serve as the complaints being lodged against Hewlett-Packard India Sales Pvt. Ltd. The purchase of a brand new Tablet PC (HP Pavilion TX2009AU) Serial Number: CNF8130Z43 P/N: KK800PA#ACJ which started playing up six months down the line. Till date inspite of frequent trips down to the service center and numerous expensive calls to the help center in Bangalore and company headquarters in the US, the customer has failed in getting the laptop in a proper working condition. This has cause a lot of waste in both money and valuable time. The Laptop was purchased on 06/05/2008 from Arihant Infotech Details of the same can be found in enclosure #1 A clear violation of the terms of sale under section 4 and 6 of the HP hardware terms.
http://welcome.hp.com/country/us/en/privacy/termsofsale.html
Section 4 of the HP hardware terms states Hardware-limited warranty:
HP warrants HP Branded Hardware against defects in materials and workmanship under normal use during the warranty period and that it will materially conform to its Specifications for the time specified in the applicable Transaction Documents. HP Branded Hardware may contain used parts that are equivalent to new in performance and reliability and are warranted as new. Section 6 of the Hp hardware terms states Exclusive remedies:
Upon notice of a valid warranty claim during the warranty period and if provided reasonable access to the HP Branded Hardware, HP will, at its option, repair a defect in the HP Branded Hardware, or correct a material non-conformance to Specifications, or replace such Hardware with Hardware of equal or better functional performance. If HP is unable, within a reasonab |
From: HITESH SOMAIYA
Message:
Dear Sir/s, I have bought New Onida Split A/c on 14th Of April 2010 from Vijay Sales, Mira Road (Silver Park). Same was Delivered on 15th April, but Inside Unit was Broken. We have informed to dealer and they have replace after 2 days i.e. on 17th April. Technician came on 18th April and do their job. Suddenly after 2 days, we are facing problem / error in A/c as "F6" and A/c off. We have make complaint on 22nd April at Service Centre (Pune). They have noted our complaints and provide us complaint no. 10045676380630 and committed that the problem should be clear in 48 hours. After 2 days (24th April) the representative came from their side and just see the error noted down and went away. As again spoke to service centre, they provide us No. of Thane Service Centre. Again thane Service Centre provide us No. of Vasai (Thane) Service Centre. Person Mr. Santosh informed us that some part is to be change in A/c, the same is not available right now, its take 3-4 days to replace. We have also notice to dealer (Vijay Sales) and meet Manager Mr. Vishal. Surprisingly, Mr. Vishal request us a day to check all the matter, where as their compaint department already knows the matter and informed him already. Still there is no further action from anyone. Who is liable for the same.. We have purchase A/c because of Summer, but still we are not able to use. If this is the happens in beganing, so what would be happen later. Have we did mistake to bought A/c. of Onida Company. I think they cheated us by giving old pe
Hitesh Somaiya
9833003463 |
From: Sejal Shah
Message:
Hi Team,
Please note i have bought a brand new sonyericssion cellphone from a reputed store in Mumbai. Within one months time the phone started giving issues. I gave it to their service centre they repaired it and gave it back. Again it started giving me the same problem i gave it back to them for the second time. Later after its was repaired by the service centre the problem started again and now the 3rd time within a spam of 2 months i am asking them for replacement or refund which no one is reverting to me.
Please let me know as how should i ago ahead. I have all the bills and service centre work oders with me.
Please help assist i am been tortured now. Would suggest no one to use Sony Ericssion product.
Thanks & Regards
Sejal R Shah |
Respected sir
I purchased a OnidaCTV CO21ESP300BA TV from Vasanth & Co, South usman Road,Chennai 17 Vide Bill no 10210000039554 dated 31.3.2010. While viewing a programme it got suddenly switched off , many times we tried to switch on it but failed. So we lodged a complaint to the Dealer and also to the Onida Customer Care Centre in Complaint no10041526380020thr telephone no39889000, but till today they have not turned up.So i am lodging a complaint to u they have not cared to come and supervise the TV. So i request u sir to take severe action against the both. We have all the documents with us to produce before u. We belong to a middle class family and had the desire to watch programmes in a big Tv for many years but after buying it we're not able to watch. I am also an Handicapped person, my wife only helps in all the works just i go to office and do some helps to my wife. Please i request u to pass on the Complaint to Chennai Forum and take severe action against the both dealer and Onida Customer relation Center. My Phone No is +91 9444937427
thanking u
yours faithfully
I am Mr.P.J.Purushothaman
Note: Please help us to replace the faultyTv set from the dealer |
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