|
|
| Dear Sir/Madam,
I undersigned customer of TATA Photon plus, residing in Thane west near suraj water park , like to inform you that,
I have a Tata Photon plus modem and using since last 1 years, initially modem speed was good but since last 3 months i'm facing problem in getting speed because of OVERLODED site said my Engineer.
On 15 th August I made complaint regarding DAMAGE of my CDMA Photon plus Device but no body has called up and any Engineer visited to my Place.
I himself rushed to Authorised Service centre in Thane and office (Installation &Replacement dept.) but nobody ready to sort my problem.
For repairing the authorized service doesn’t have Spare parts and engineer to repair and denied to give O.D letter for replacement of my Photn Plus Device /modem,
They asked for autorised person mail for replacement under warranty period. Whole the day got waisted to get modem/Device.
I called up Navi Mumbai head office/Nodal officer/Appellate authority on 16th August 18, 2010 but not a single concerned person responed on working hours.
I called up my Thane Area manager Mr.Deepak nadir, he also helpless to give proper solution, its shows DISGUTING service by TATA Communication dept.
What the use of buying Tata Photn plus modem since nobody ready to give and entertain to cutomer.
Actually problem is that there is no link between TATA COMMUNICATION Dept and Authorized service centre (Adonis service centre,Thane,Mumbai Mr.Arvind) because of which we customer face problem and waisting time to put leave from office and run behind such and Service provider.
This shows FOOL and CHEATING with customer, once customer buys Product they have to Run behind such Service providers.
Finally I’m FADEUP from TATA photon service and forcefully I’m planning to put raise complaint to Mumbai/Thane police and Consumer Forum for making FOOL and CHEAT with Customers.
Forcefully I have to Buy another company Modem to do my work in place since I’m very much disturbed by TATA Teleservice in my routine work.
Request to TTML to REFUND my Photo plus device money back since company failed to provide Prompt and proper services.
Request to all concerned Authorities to take necessary strict action against such big reputed companies those are Cheating with consumer/customers and earning money.
Hope to have favorable response from consumer forum/Police and Tata consumer redressal .
My Particulars of PHOTON Plus connection & Invoice details:
TATA Photon account No.:975687976
Tata Indicom No: 09223914330
Tariff Plan : HSIA freedom &Night plan
INVOICE DATE:30/08/09
Photon model : Epivalley
Photon model ESN NO: 40A8B39
DEL NO: 9223914330
Cost of Modem (I paid) : Rs. 4500.00
Thanking you,
Truly yours, |
From: mithin jain
Message:
dear sir humre mo. se teen dino se roz 5 rupees cut ho rahe hai aor ye sms ataa hai ki
{hi!your subscription for daily cricket service has renewed @rs5/1 days.to unsubsctibe,dial 155223 (toll free)}
but
is no. me call bhi nahi hota jis se hum ise band kar sake aor teen baar
hum ne company me bhi call kiya tha but 2call me vaha se mam ne kaha ki
aap ka amount wapash mil jayga but vo bhi nahi mila aor next day phir
yahi sms aa gya phir aaj mene last manoj ji se baat ki to unhone kaha ki
server down hai aap phir 3 houhr baad call kare fir hum ne kaha sir hum
tin dino se yahi kar rahe hai roz aap ka server down ho jata hai phir
hum ne un se kaha ki hume consumer forum me complain kar rahe hai ise
liye hum ab aap ke paas aye hai.
|
From: GAURANG CHOTALIA
Message:
I
have talked to vodafone customer retention department related to the
porting of my number to the other subscriber. they replied me that we
will give:
1. 200 local min free
2. 100 local sms free
3. my std call charges will be dropped down from 1.5 rs to .5 rs.
Out
of the three offer they have only credited 200 min free. after a long
debate they agreed just to credit 100 sms free but now they are not
ready to drop down my std call charges as well as they r not ready to
send me any confirmation that such kind of offers are activated in my
account. when I ask one of there customer executive to send me the
confirmation he told me that he is not authorised to do so. so please
help me how do i proceed. please reply me as soon as possible.
|
| Sir, I had bought a Tikona Wi-Bro Connection on 19th Jan 2010 and paid a amount 0f Rs 2450/- using my credit card. Since the day the connection was installed it didn't work and connection use to drop at regular intervals. I registered many complaints and 4-5 times technician visited my place but the issue was resolved. I
wrote a email to Nodal Officer Tikona but he didn't respond,after
waiting for 2 days I escalated the case and forwarded the same email to
Appellate Officer to which he respond but no action was taken and the
connection stopped working at all. After
losing all my patience I disconnected the connection and asked for full
money refund as Tikona was unable to provide me service to which they
declined and they are only providing me a refund of Rs 662/- only as
they are claiming a data usage of 30 GB. I
was using a 1 MBPS connection which means I was getting 1/8 download
speed i.e. 128 kbps and they are claiming that I have a data usage
of 29914.921 MB in those days which is absolutely incorrect.They are
providing false information on the pretext of not providing a refund. I want a full money refund from Tikona at any cost. I would be obliged if you could please help me resolve this concern. I have only used the connection from 19th Jan 2010 -5th Feb 2010 and PFA the list of complaints in between those dates. -- Regards,
Prateek Jain
M#9591200711 |
Dear Sir,
My phone number
is 9883044468 Deducted Rs 30/- on 23.03.2011 with out
information & complain was not registered though repeated request
was made in reliance smart consumer care (*333).Lastly I spoke to
Mussarat today (Customer Care No. 9883098830) she confirmed me
that due to techinical problem from their end it happened. She confirm
me the balance of Rs. 10/- only could be refunded , she
refunded me Rs. 10/- on 24.03.2011, but the balnce amount of Rs. 20/- is
not refunded to me.
Please help me in this
matter, because i belongs to a middle class family and this is a big
amount for me.
Once again request
please arrange to refund me the balance amount of Rs. 20/- at your
earliest.
Thanks & Regards.
ALOK KUMAR SINGH |
From: sarwan kumar
Message:
Subject: Illegal forced subscription by Airtel for friendz chat service and amount deduction from phone balance
With utmost annoyance I am forced to logde a consumer grief complaint against my mobile service provider "Airtel".
Airtel activated friends chat service in my Dads phone bearing phone number 9996174363 without his knowledge. ...
Let
me tell you how the activation was unethical, forced and illegal. On
13 june 2011 at 07:00 Pm, my dad received a phone call from an unknown
number 5432162464675 and a girl's voice appeared on the phone who said "
are yaar, awaaz sunai nahin de rahi, wapas call karna" and she hung up.
My dad heard this and he gave the phone to me and asked me who she is. I
didn't know any girl who call and speak like that. I checked the
received call number and it looked like an ISD number and I thought it
could be one of my friends from abroad. So I called back on this number
immediately at 07:06 Pm. My phone call was immediately picked up on the
other side and an IVR voice( automated recorded voice) was heard which
said "all the girls are busy. please wait to speak to the girl of your
choice". I immediately understood that it is some kind of fraud and scam
and I disconnected the phone immediately within 7 seconds. I was
immediately deducted Rs.2 from my phone balance. I told my dad let us
forget it without knowing that its my own mobile service provider who
was involved in such a call.
We forgot about it but to my
surprise I started getting calls from same number (54321 series) in the
night when we were sleeping and early in the morning when we are still
sleeping. It was so much of harrasment to be disturbed and get up in
night and see ca
|
From: Amit Agarwal
Message:
This
is a complaint regarding TATA Photon. I had purchased a tata photon
connection in the month of FEB 2011 in Mumbai. I then shifted to
Ghaziabad in the month of March 2011. Ghaziabad is a part of Delhi NCR
region and as per TATA photon website the connectivity should be 3.1
MBPS in NCR. But this is not the case. I raised complaints no. of time
and once they send one engineer also. The enginner sent the feedback
that connectivity is really bad at my place. Then Network team told that
they are expanding their infrastructure. So if they do not have
infrastructure in place I think they cannnot cheat consumers with false
information on their website. I asked for my money refund and the
refused to do that.
After some time I again raised complaints to
Nodal as well appellate authority but they said that engineer would
visit and they would charge Rs 150 for that. As a consumer, I can say it
is service providers duty to resolve the issues with their network. Why
consumer should pay this amount.I have all the emails available to
support my case.
I am really disappointed with the way TATA
Photon is cheating consumers and making money in a wrong way. I hope
consumer redressal forum would help me and take strict action against
TATA photon.
|
From: Prabhaharan N
Message:
Dear Sir,
I
have taken a Tata Photon Broad Band Connection in July 2011 (No.
9243375432), after few days connection got disconnected, when I enquired
with the cutomer care, they reported me that my address proof
verification is pending. After one week later, I received the call from
address verfication team, that verification was done and our
representative met your brother, we want to confirm your brothers name
and address. Infact I dont have any brothers. I replied, I have no
brother.. its a wrong information. Very next day connection got
disconnected. I was writing so many mails to them to repay the intial
deposit I paid (Rs. 1600) after deducting the proportionate rent. No one
responded. I thought it was gone. Now i received a legal letter, saying
that the amount outstanding of Rs. 840 has to be paid along with
interest @ 24% plus legal charges 500. How I should proceed further,
please advice me or give your suggestions. Whether I should pay and
Defend them or I already wrote several mail to adjust with deposit and
refund the balance, that supporting is enough.
|
From: Ranjith Ramakrishnan
Message:
Dear Sir/Madam,
I
am a TATA DOCOMO 3G E-Stick customer for the past 6 months and bought
this 3G e-stick by paying Rs. 2000 for the device and selecting a
Postpaid Plan of 3.6 MBPS (estick) and my plan is 10GB unlimited @
Rs.1250 per month on which i was entitled for a Rs.400 discount for 6
months as per my 3G internet plan. The E-stick was purchased from the
TATA DOCOMO office located near Marine Drive, Cochin (Ernakulam),
Kerala..
From the day one when i purchased this TATA DOCOMO
E-stick i have been facing several issues and i have had several losses
of time, money and education since i had to keep on begging them to
correct my issues which i have been facing and the end result was that
they never bothered to help me out with my queries and never cared to
reply to any of my e-mails which i have been sending them.
And
now, since October 2011 i have been facing with a new problem from my
internet connection and that is, I am entitled to 10GB of data free
download at a speed of 3.6MBPS and after the usage of 10GB my internet
connection speed goes down to 124KBPS and the monthly post paid bill
plan is Rs.1250. But since OCTOBER 2011 which is the month on which my
monthly discount of Rs.400 came to an end, and since OCTOBER 2011 after
my free download data crosses exactly 5GB the speed comes down to 124
KBPS, Please note that as per my actual billing plan i should be
able to download 10GB of data monthly at 3.6MBPS, but since OCTOBER 2011
i can only download 5GB of data at 3.6MBPS and after 5GB of data
download my internet connection speed comes down to 124KBPS. I have sent
a number of email and raised a lot of complaints against this with the
TATA DOCOMO Customer Service but they try to |
From: anuj sharma
Message:
i
have been using this airtel number 9896832133 for more than past three
years and i faced the situations of cheat and unreasonable deduction
from my account several times .sometime a VAS is activated by them
without my consent and sometime balance is deducted if i have more than
hundred rupees in my account.latest is the incident of yesterday i.e
04/11/2011 ,i activated one message pack of rs.29,internet pack of rs.98
with 1GB data and one month validity and one recharge of rs.110 in
which i got rs.110 talktime.i got confirmation message for all these
instantly and in addition to it there was a balance amount of rs.35
in my account till last night .all the services were working properly.
But today evening when i made a call on some number and then saw my
account balance i was shocked it was rs 2.04 .then i called up costumer
care but they hung up.infact i tried to contact for one hour but every
time they hung up my call. So then i decided to teach these cheaters and
fraud a lesson .i've facing these malpractises for past three year from
airtel .plz provide redressal to my grieviances with proper
compensation.
Anuj sharma
Naraingarh
Ambala |
From: Phani Kumar Rallabandi
Message:
This
is regarding Airtel landline payments. I have made two payments in the
month of Sep as below and payment done on Sep-02-2011 for 1034.68 is not
reflecting in their records which is to be resolved.
1. 1st payment was done on 02/09/2011. Using ICICI online bill pay for
INR1034.68 paid. Transaction id SB2611786. other details as shown by ICICI Bank
is BIL/250027038/Aug11stmt/15627398982 97
2. 2nd payment was done on 03/09/2011 using Airtel self (http://www.airtel.in) using my ICICI credit card. Transaction id is 74678721248068378430132. this payment is reflected in airtel records.
I
have raised several complaint tickets calling their helpdesk (Ticket
numbers are 6675908, 6132134, 4544034, 5115780) and airtel has been
closing these tickets without solving the same. Since they have not
resolved my issue. can you help. |
From: Satya Prakash
Message:
The
complaint is regarding the Broadband connection and fixed landline
connection at my residence, K-501, HiBird, Niho Scottish Garden, Ahinsa
Khand-II, Indirapuram - 201 310. UP.
The connection was
established in July and it worked fine till 24th August, 2011. Bill for
the period from 2nd July, 2011 was generated and was paid vide cheque on
25th Aug, 2011. Suddenly after 25th Aug, 2011, the broadband service
was deactivated, without giving any reasons thereof. A complaint in this
regard was launched to the helpline on 29th Aug, 2011 and was assured
that the complaint shall be resolved by 5th Sept, 2011. When the
connection was not restored by 5th Sept, 2011, again a complaint was
lodged and the complaint was escalated to the nodal officer. Again after
the stipulated time given, nothing happened, the complaint was
escalated to Appellate officer. In the meantime, I received several
calls from several people from Airtel (both from Okhla office as well as
Gurgaon office) saying somebody will visit and the connection shall be
restored, which never happened.
After getting frustrated by their
attitude and deficiency in services, I requested for a disconnection of
the broadband services and converting the “unlimited BB” plan to only
fixed line plan. It was also requested that before switching over to
landline only plan, I also requested them to update me on the plan to
which I am being shifted.
Again I started getting calls that do
not go for disconnection of services and the connection shall be
restored. Again nothing happened! Then In finally wrote to them to
disconnect the services, which they never did.
After two months, in Oct end/ Nov, 2011, I started getting calls from Airtel t
|
From: romil seth
Message:
I undersigned customer of TATA Docomo
Doggle no.—7206275079
Im no.---352223040052500
S.N.--9QA5TA10C0303810
S.N.-53112121020280937
G.E.NO.2561
BOX NO—61
A/C NO 978604007
Dealer —
True value Hub
GODAWARI COMPLEX .
NICHSON Road.
AMBALA CANTT
residing in AMBALA CANTT , like to inform you that,
I
have a Tata DOCOMO 3G connection and using since JAN 2011, and after
1st bill I am always facing the problem from their billing section .
I
had left Ambala Cantt on 14 Feb.2011 for my duties in Rajasthan , i had
a break journey in Bhatinda (Punjab) when i had opened my TATA DOCOMO
DEVICE INTIALLLY IT WORKED ON 2G NETWORK for about 10 mins then it
started showing insert sim .
On 15 Feb. I had reached to SURATGARH
(RAJASTHAN), still the device was not working I had asked my father to
write a mail from his email ID i.e jnvs22400@yahoo.com
regarding this problem faced with the device (email attached). But the
device was not working neither on 2G or 3G network for aprox 15 days
,then i had to sent back to AMBALA CANTT for the correction then i got
back the device in second week of Mar it started working in 2G network
of IDEA.
I was using this device in 2G Network(in IDEA NETWORK as
TATA NETWORK WAS NOT AVAILABLE) and the speed was not good i had called
up the coustomer care regarding this they said they will check it .
After receiving bill i came to know that i was charged with ROAMING
CHARGES I then made a call to coustomer care regarding this they told
me about these charges as u will have to pay as u were using this on 2g
network . Then I told them when I was sold this device by TRUE VAL
|
From: Jins Thomas
Message:
Dear Sir,
I
have been using idea prepaid mobile connection for the last 4 years
with no. 9961220680. Yesterday (27/10/2011) I recharged my account for
Rs. 147/- through internet banking (SBT - Elappara). and a message
received from your part (IZ - IdeaWeb) as " Dear customer, Thank you for
making payment of Rs. 147.00 on the Idea Cellular website, it is being
updated in your account".
But unfortunately the amount is not
credited still now in my account. Several times I tried for discussing
this matter with customer care officer . But he only hold the line with
an advertisement. Today morning I tried for connecting your customer
care center. But every time it is busy.
In this scenario, you may pls take necessary action.
|
| I
have been a loyal Airtel customer for the past 4 yrs. I have been using
the Airtel corporate connection with the phone number – 9731313334 with
a rental plan of Rs. 199. For the past 3 years the outstanding bill
ranges in between Rs 800- 1500 (maximum), however Airtel
has billed me an abnormal amount of Rs. 14, 000 and even after repeated
follow with several agents, Sr. Managers and their legal escalation team
“Nodal Team”, they have kept ignoring me and have done nothing to help
me.
In
spite of my repeated follow up in the past 3 months with them and the
promises to get back to me with revised justified bill, they have not
taken any action. Please find my complain number – 32739183 which was
sent to me as a message (SMS) by Pavitra, who promised that Mr. Nadeem would get back to me within 3.30 pm by 5th May 2011, but nobody contacted me so far and did not hear from them.
Hence,
considering a loyal Airtel customer for the last 4 yrs. and paying the
entire bill amount regularly in due time, I request you to take some
action against it and help me with this concern. I require
your cordial assistance from your end to sort out this huge amount bill
and also request to contact competent authority of Airtel in this
regard. Please keep me informed the status of my complain in my above
address.
Thanking you,
Yours Faithfully
Arindam Sarkar.
House no. 40, Manjunath Layout
2nd Cross, Arekere, Mico Layout
Bangalore – 560076 |
From: Sam Deboo
Message:
I am having pre-paid sim card from BPL Mobile 98215 36713 since year 2001.
For
more than 3 years, they have been charging me Rs.20 per month for Loop
to Loop service which I did not opt for. I have contacted their
helpline as well as their BPL galleries several times to stop this
deduction as mine is prepaid sim but they did not stop charging from my
balance every month.
On top of it they have put a caller tune on my
mobile without my authorising for it and are charging Rs.30 per month
for caller tune. I went to their gallery at Mahim and requested them to
remove the caller tune which was done next day and within two days
another caller tune was installed and was charged Rs.30.
I am truly
fed up with this kind of treatment to the customer and I requested to
port out to Vodafone on 16th September 2011 which was turned down by BPL
for the reasons best known to them. Again I had ported out on 6th Oct
2011 which was again turned down on 8th Oct 2011. I have again ported
out on 28th Oct 2011 and this time, they have called me saying that I
cannot port out due to some obligations which is just known to them but
myself.
Sir, I am living in complete mental torture as I do not wish
to continue with their service but I am forced to continue with them for
the best known to them. I am a senior citizen age 67 and I demand
severe compensation for treating the customers like me, in sadistic
manner.
I have tried to convince them that I did not opt for any
scheme in the past unless they have forced upon me without my knowledge
and I truly request your goodselves to bring this to the notice of
general public so that people think twice before going for BPL or LOOP
(LOOT!!).
I could have discarded this sim but the
|
| I am Subrata Dutta holding a vodafone number
8017530775. Please go through your server, you will get all the details
about it and harassment done by your customer cares and Vodafone Stores
at Barasat and Dumdum centre. I am too tire to tell the detail of the
complaint again again. In brief : Though the sim was not used by me for
several days but not more than 6 months as your stipulated time the Sim
card was recharged on 17th July2011 with an amount Rs.222 and Rs. 51
simultaneously and it was used by me henceforth smoothly upto 20th July
night. Suddenly on 21st July morning the mobile showed Sim Registration
failed. I contacted your Customer Care 3 times, they only misguided me
and advised me to go to Vodafone Store. I went to Vodafone store far
away from my home absenting myself in my office jobs on 21st July at
1.30PM and got only future assurance that they would solve the matter
within 24 hours. No result or action done. I again contacted your
customer care and again went to another Vodafone store at Dum Dum on
24th July at 4.30 pm as per their advice again. The executive Mr Joy
there emailed writing something to your higher authority and assured me
the feedback would be communicated to me within 48 hours. But all are
in vain. Your company and its staff only cheated my recharge voucher Rs.
222 & Rs.51 and some valuable times from my daily routine and
returned only inhuman harassment. Please look after the matter by
activating the SIM as it accessed the recharge voucher Rs.222 and
Rs.51on 17th July,2011 and most of the amount still remains there.
Thanking you, Waiting for your quick response.
Subrata
Kumar Dutta
308 Main road West,
New Barrackpore, W.B.
|
Greetings!
It has been 2 months now that Airtel has not solved my below mentioned
inspite of repeated calls and mails.
The name on which my WI-FI connection is Dhruv Shah and my landline
number 02242648167
The airtel customer care executives have been harassing my mother from
quite some time now for the payment of bill.
I have paid an advance payment Rs. 6990/- for a period of 10 months
and as per the scheme we get 2 mnths extra for the same
The expiry date mentioned is 28/09/2011
But still everyday Airtel disconnects my service for no rhyme or
reason. I have been calling every alternate day ot Airtel for
resolving this issue but in vain. I have spoken to Atika- The
Escalation Manager, Nayaz Pasha - The Escalation Supervisor and many
more executives for resolving this issue. I have sent 'n' number of
mails to the concerned department for the same. I have been trying to
call the Nodal Officer- Mr. Sanjay Bhutani but in vain. It has led to
a mental torture now for me and my parents.
|
Dear Sir
I regret to inform you that I have received a
Msg from you today at 14.16 asking me to remit immediate cash payment
of Rs 1363/- towards Bill payment of my Landline conn No: 044 42035205,
whereas the cheque (No:491743 dt 14.7.2011) payment was already debited
from my ICICI Bank account on 18.7.2011 itself.
Apart from that your Msg received by me today at 14.16 hrs ,mentioned as
" The cheque no: 491743 for Rs 1363/- dtd 14.7.11 is invalid as the
Stale Cheque. Kindly pay by cash / DD immediately to enjoy continued
services"
I didn't understand the logic behind it. Please check up from your accounts dept. for the credit of the same.
Please
note that your Broadband connection was not working (2mbps) from
26.6.2011 to 1.7.2011 and the rental charges can not be paid for that.
Regards
N.Dakshinamurthy |
| Dear Sir,
I Rakesh Bajaj C/o Bajaj Plastics
Address F-287 sector 3 industrial Area bawana Delhi 110039 My MTNL Land Line No
27762201 and 27762202
This is to bring to notice that
our two phones mentioned above have been dad over a month despite repeated
complaints. Complaint no 2 and 3 and current complaint against phone no 27762201
Complaint no 578 and 27762202 Complaint no 591 dated 08.05.2011 we paid bill properly
against above phone no but MTNL not solve the problem due to this reason my
business is suffering heavily
I want to complaint against MTNL
Bawana Industrial Area in Consumer Redressal
cell How can I do complaint against Bawana MTNL could you help us.
I hope you will help us.
Regards!
Rakesh Bajaj |
Dear Sir,
This is with reference to my repetatively complain to
Vodafone about the wrong charges incurred in my bill. In the month of
07th June 2011, I have activated unlimited Internet (Godrej 111) plan of
Rs. 199/-, then I have confirmed VMC setting from Vodafone store and
Vodafone customer care and I have also confirmed the above charges from
the same. In between I have also receive 4 to 5 calls from Vodafone
customer care about crossing the credit limit of Rs. 2500/- at that time
I had asked about my plan and charges, But they told me that it will be
diducted from your bill. Now, I have received a bill of amount
Rs. 5137/- among that they have charged Rs. 4369/- of Vodafone Live
& internet service. I am compailing to Vodafone care and concern
officers but they are not responding my complain. please look in to the
matter and do needful.
Regards,
Pipaliya Manish
|
| Sir,
I am C.Bhagyanathan, Asst. Professor, Sri Ramakrishna Engineering College, Coimbatore
I
had purchased the vodofone data card on 09.05.2011, Its no is
9047016422, by paying Rs.1700/- for instrument, Rs.550/- as deposit,
which can be refended from fourth bill and fifth bill at Thirumalai
Agencies, Vellakinar, thudiyalur, Coimbatore
I had got two complaints
1. vodophone datacard not working properly 2. gets disconnected more frequently 3. most of the times not connected 4.
two weeks before they called me and asked to pay Rs.20000/- stating it
has crossed the limits, but in the bill it was minimum charges 5. They had not gave the bill yet for data card
etc.,
Till now i had called many times to
customer care and Vellakinar vodofone office, but there was no response
and problem had not been solved yet..
In this
connection i request you to interfere and solve my problem, when the
problem is brought to customer care they are blamming mini store
(thirumalai agencies) and vice versa
Thanking you C.Bhagyanathan |
From: Srivatsa M
Message:
Hello,
I am an (or rather, was) Airtel customer and my number is 9972096615.
I am writing this mail to inform you that my grievance has still not been adequately addressed.
I
did receive a call from the Airtel nodal officer who finally heard me
out after I had written to their appellate and nodal officer, and after
writing to the Consumer Forum.
The officer who called is Mr. Syed Asif.
After
listening to my problems, he promised to look into my grievance at the
earliest, and also promised to consider an adequate compensation for the
acute trouble i was put through between June 13~17 on account of
suspension of outgoing services to my number.
But, after a few
minutes, all I got was a mail with standard wordings mentioning that
they were apologetic that I was put through all the trouble. The only
thing they mentioned was that they were waiving a late payment penalty
of Rs. 228.
My point was that since I was anyway trying to pay on
time, I was anyway not liable to pay any penalty, so there is no meaning
in this waiver.
After this, when i pointed out to Mr. Asif that
what he has promised over phone and what was mentioned in the mail were
different, they have gotten back to evasive tactics.
Each time I write to the nodal officer/appellate, I get a standard response asking me to wait 3 days for a response.
I ask you one thing:
When
a customer gets late with his/her payment, the company has put in place
a system where it charges a late payment penalty to the customer.
If
there is a mistake (plus carelessness, callous attitude towards
customer communication, etc) on the part of the company, is a customer
not fair in asking for a compensation commensurate wit
|
From: bhupi kumar
Message:
Dear sir.
i can complaint on 23.06.2011 by mail and in office of jhansi (uttar pradesh) but there is no response from bsnl.
plz solved my problem as soon as possible.
i can also send previous conplaint information.
thanku
DearSir
23.06.2011
My mobile no is 9532914630, I can recharge
the tariff plan of Rs 500 (unlimited talk) on 15.06.2011 the plan is
loaded & activated. After 3 days the plan cannot work i can
complaint to custmer care executive on 18.06.2011, he insured me that
plan working within 24 hours. After 24 hours the plan not be activated i
can again & again complaint to custmer care but there is no
response. After some days they told me that the plan is not be
activated on your mobile and system cannot loaded that tariff plan in
your mobile on 15.06.2011. i have message for that thing and the plan is
activated for 3 days, for that regard i can submitted the complaint
application to GM on 10.06.2011 and 23.06.2011.
I can request you pursuing my complaint, solved it as soon as possible and activated the tariff plan or refund my money.
Thank u
|
From: Sweta Yadav
Message:
Greetings!
The name on which my WI-FI connection is Dhruv Shah and my landline
number 02242648167
The airtel customer care executives have been harassing my mother from
quite some time now for the payment of bill.
I have the copies of receipt in which it is clearly mentioned
that we have paid an advance payment Rs. 6990/- for a period of 10
months and as per the scheme we get 2 mnths extra for the same
The expiry date mentioned is 28/09/2011
But still everyday Airtel disconnects my service for no rhyme or
reason. I have been calling every alternate day ot Airtel for resolving
this issue but in vain. I have spoken to Atika- The Escalation Manager,
Nayaz Pasha - The Escalation Supervisor and many more executives for
resolving this issue. I have sent 'n' number of mails to the concerned
department for the same. I have been trying to call the Nodal Officer-
Mr. Sanjay Bhutani but in vain. It has led to a mental torture now for
me and my parents.
|
Prakash Ashara
Message:
Respected Sir,
I purchased Visiontek(Airtel) 82GH 3G USB
modem 7.2MBPS, where I was committed 3G unlimited utilisation free for
one month on 1-7-2011,Friday from Om Mobiles, Khatrivad, Rajkot.
Saturday, I asked how to activate and I was instructed, which in turn
activated my sim card. Also, I was told to send 3G activation message,
which I did and tried to use but didnot get any speed though tried till
evening; in turn I was told to visit Airtel office to get the speed set
with the sim card. Sunday, I kept trying again for the usage but wasted
my time. Again Monday, I called, I was told 3G service of airtel was to
be launched yet and was told to talk Mr.Dharmendra; who was the most
rude person to talk to and he said I never told you that you will get
3G, which shocked me surprisingly. He said it will be 2G, which again
has no speed; so useless.
Now, while I visited website of Visiontek(whose product airtel packs and
sells marking it as 7.2MBPS), I got another surprise and shock that
Visiontek is making the particular product with 3.6MBPS !! While called
Mr.Dharmendra-the sales person again, he said that I say that it is
7.2MBPS, though the manufacturer of the product say it is 3.6MBPS!!
Again, the rude behaviour too.
THIS SEEMS TO BE OPEN CHEATING BY AIRTEL. KINDLY LOOK INTO THE MATTER AT
THE EARLIEST, AT LEAST TO STOP BEING OTHER PEOPLE BEING CHEATED.
Thanks,
Regards,
Prakash Ashara
|
From: Imran Mohmmed
Message:
I
was moving from bangalore to kolkata. I wanted airtel to shift my
broadband connection and landline number 080-41144285.I called customer
care and asked for the procedure.They told me i could shift by keep my
landline number and broadband connection for 1 month by paying a fee of
Rs500 and after i have reached i should submit documents and give
request for my present address,they will shift my connection.On 19th may
they made me go to double road 1st,then they told me to go to jaynagar
and then they told me to give a request at bannerghatta airtel head
office.I went and wasted 2 hrs but paid outstanding amount and safe
custody charges for 1 month somehow.My safe custody ended on 23rd june
and as agreed i called customer care to shift my broadband connection
and my landline number to my present address,they refused me.I
complained and nothing happened.I complained to their nodal officer and
he also refused to help me.They have wasted like two weeks and still i
havent got any response.I also told them that if they provide me with my
same broadband connection then we can sort it out but they wont listen
to me.I dont know what to do.Please help !
|
Dear Sir,
I had purchesed on Vodafone mobile broadband USB stick
from a retailer on 12th March '11 at Rs.1799.There was one month free
usage, during that period only the device worked somewhat OK but after
that it is hardly working, it is very slow and the connection breaks at
every 1 minitue most of the tim for which I am loosing money on internet
usage and usage of electricity.
i am unable to work for which i am loosing money because I do job through internet and my earning is through internet only.
My purchease details are : Mobile broadband no : 8697400603
Date of Purchese : 12.03.2011
IMEI Sr. No : 35959203072850
Name of retailer : Link World,Tegoria, Kol-157
I
had informed Vodafone several time by phone and by visiting Vodafone
Store at Saltlake,Their people visited twice but could not repair it
properly.
Now I want refund of my money with inetrest thereof with cost of Internet and additional cost of Usage electricity.
Please help me in this regard,I will be obliged
|
| Dear Sir,
my self vishal khanna having a reliance post paid no 9311186234.
science last 6 months i was trying to change my billing address
in this regards i have already complete all formalties like copy of my id proof, photo & address proof
are already submitted in reliance web world punjabi bagh delhi
but he has a poor services does not change my address on the bill
every time make a stiker of new address and paste in on the bill envelop and send it.
i always told him to change it on bill but they cant why no ans?????????????
Now I am totally depressed about this kind of service. Please help me for the same.
This
is my Bad Experience with reliance web world pujabi bagh delhi that i
am facing this kind of problems since last 6 Months and i am not getting
proper Peaceful reply.
its created Mentally Tension, Since Last 6 Months Its issue Pain for me
and Given Mantle harassment each time & every Day. My Valuable Time
has also wasted and created Chaos due to This kind of poor service
I am expecting from reliance web world punjabi bagh delhi with Compensation.
--
Vishal Khanna |
From: R.Venugopal Venugopal
Message:
The following is the mail communication with the airtel who is my service
provider for both land lne and mobile nos and broad band.
First of all i wish to bring forwarde that it is very difficult for a consumer
to address their complaint in the simplest and easiest form - to make a
complaaint one has to wait for nearly 10 min. on line - payable- then collect a
no and wait again if no response is got same thicng has to be repeated. The
e-mail messages often soesn't fetch good result as it can be seen from the date
and time of replies i have enclosed here after.
While tried to contact their chennai office on 3840038400 and 044-42039583 the
result is the same. the operator couldnot be contacted try again later. And no
e-mail ID ir official website containing their home page or contact nosor mail
ID's is not at all available.
kindly advise what to do for the type of torture they give. My business gets
crippled.
Thanking you,
Truly yours,
R.Venugopal |
From: KARAN SINGH
Message:
dear sir,
I had purchased an MBROWSE MTS data card as on date 14/04/2011 its no.
is 8104120022 As it is not working from the purchasing date.
I hade
already lodge the complaint yesterday and they give me the complaint
no.apr/50861 and also told me that they will cal me but
upto today no any call come up. As i had again lodge the complaint today also and they again give me the same satisfaction.
But no any solutions have been provided from your side. This is the bad face of the company image. Your customer care service
will not be able to give me solution.I need the reply as soon as possible with the proper solution.
REGARD
KARAN SINGH
9461784421
JAIPUR,RAJASTHAN
INDIA |
SIR/MADAM,
I would like you to know that your organization is doing a good job of
cheating customers of their money. I have had a relationship with Tikona since
December, but the service quality has been absolutely pathetic. I pay for a
512kbps plan but I know for a fact that the speed is much slower than that. I
had a BSNL broadband connection for over 2 years and the speed was only
256kbps, but the browsing and download speed were definitely the faster than Tikona’s,
even though I pay an additional amount of money for a faster internet
connection now. When I got this connection in the month of December, I was
promised free antivirus installation, but no one followed through with the
promise. The cabling was also not done correctly. The cabling on the terrace
was in the pathway of other residents who use the terrace for an early morning
walk. I called up Tikona about 6 times requesting for antivirus software
installation and for changing the location of the cable on the terrace. A
customer service rep would pick up the call and promise me that a service tech
would be sent, but there definitely was no follow through. After waiting and
calling for about 8 weeks, I finally decided not to pay until this issue was
fixed. Finally a collection agent showed up at my door and I told him about the
problem. He collected the payment and promised to fix the problem within 2 days
but no one showed up. I kept calling customer service for altering the location
of the cables and no one just bothered to respond. I again decided not to make
a payment until the problem was fixed. Just like the previous month a
collection agent had the guts to show up at my door step. I refused to pay and
asked him to fix the cabling and install the antivirus. Finally after about 3
months someone came to my place to fix the problems. I paid the monthly bill in
cash on the same day, but I continued to receive rude calls from your
collection agents for about 12 more days. I called up the collection agent who
came to my house to collect the money who said that it will take about 4/5 days
for the system to be updated, but it was well over 7 days and the nature of the
calls were getting worse as days progressed. Finally I decided to register a
case of theft against the collection agent and requested for his name and
address. He asked me to get in touch with his manager (Mr.Ganesh) who said that
he will fix the problem within 2 days. But the calls continued to come in for
about 7 more days. Finally the calls stopped coming in and I was at peace. In
the month of March I started getting reminder calls for bill payment from the
22nd even though the last date for making a payment was the 2nd
of April. I finally dropped a cheque at ICICI bank(cheque number-227747 -Rs.690), Ambattur Industrial Estate,
Chennai on the 28th of March. The cheque was encashed on 6th
of April. The reminder calls that started on 22nd of March became
collection calls and I continue to get calls 3 times every single day for the past 21 days. I even
got a call as I am writing this email. I gave the cheque information to about
20 different people and I even tell them that it has been encashed. All they
have to say is, it doesn’t really matter and they would continue to call me and
hound me until the payment reflects in their system. I even got a call from a
collection agent in Chennai who wanted to meet me to collect the payment. I
would like you to know that this is fraudulent activity and no organization in
this country should get away with this. I have high blood pressure and I was
admitted in Vijaya Hospital, Chennai between 16th- 18th April,
2011, unable to bear the harassment meted out to me by your so called
collection executives. I have the bills with me just in case I need to produce
them in a court of law.
I would like you to take care of my medical bills which work
to about 8000 rupees and stop this collection activity failing which I will start
the following campaigns.
I will pay from my pocket to place an ad in a national newspaper
warning potential customers to stay away from you due to your fraudulent
activities. When people from all walks of life can join Anna Hazare for a cause
that is beneficial to all countrymen, I don’t mind spending around 2000 rupees
from my pocket if it will prevent my fellow chennaiites from getting cheated by
your organization.
I will start an SMS campaign with the assistance of my
friends who have a database of about 20lakh people who are your potential scam
targets.
I will raise an email campaign across different IT/ITES organizations
in Chennai, Hyderabad and Bangalore.
I will create a website where customers affected by your
services can voice their opinion and express themselves.
Once I am tired of doing all this, I will file a lawsuit
against you.
Thanks and Regards,
Anil Sarangaraj. |
From: Ajit Harite
Message:
Respected Authorities,
We
have installed broadband connection in the year 2006 from Airtel (Tel.
4554 6101) about 5 years ago under 499 scheme where borwsing charges
free between 9pm-9am. However in the recent past (for the past three
consecutive months) Airtel has been charging us for the free usage
allowance and calling up every alternate days to pay up charges apart
from sms sent. This has become a nuisance even after explaining to about
25 personnel to date calling up and we have to repeat the same story
all the time. We wanted to disconnect but still not done but only
calling up or sending sms. Few of them called and also confirmed waiver
but still due to lack of co-ordination within Airtel departments we have
become the victims of nuisance.
We are being harassed by Airtle
by calls and sometimes by sending persons home. Rrequest you to
intervene immediately to stop this nuisance once for all. Our bills to
date are regularly paid as per revised request cum waivers for the past
three months and if at all anything legitimate dues pending we are
willing to pay after the proof of usage on non-free hours. However
wanted any Airtel persons to stop further nuisance.
Thanking you,
Ajit Harite
605, Rajendra Apartments, 158/85, Beracah Road,
Kilpauk. Chennai - 600 010.
|
From: SURESH SUBRAMANIAM
Message:
Dear Forum,
I
STRONGLY ADVISE THAT NO ONE SHOULD GO FOR A TATA TELESERVICES
MAHARASHTRA connection. ITS TRAUMATIC EXPERIENCE AND NOT WORTH OUR HARD
EARNED MONEY.
Am one of the aggrieved customer of Tata Teleservices Maharashtra Ltd.
Am sure there are many from our own area, unfortunately senior citizens
!!
My mother was approached by two persons on 26th January 2011 and offered
a scheme for Senior Citizens of Brindavan Society, Thane and has
mentioned that this scheme is being offered in many parts of Thane since
TTML has recently installed Wifi facility in Thane. I have no clue on
this aspect.
But given the fact that there is a scheme in which my mother will be
getting a wireless handset, i agreed to apply so that she doesn't have
to move much to attend or make a call.
The two agents who visited me and convinced me were Ms Heena Parwani
(She called herself as Assistant Owner) - Mobile no. 9960018419 and her
junior, Ms Babita - Mobile no. 9769346987.
Both these ladies need to be pulled up strongly and made to understand
what is Customer Service - despite 50 different calls to both these
numbers they have been indifferent by either not picking up the calls or
returning the calls.
I was told to pay total Rs 2397/- .
Of this amount (they said for Accounting purpose they need the amounts
as
below)
1) Rs 1099 was for the Walky (Tel No. 65516353) "CHT ZERO RENTAL PLAN"
and
In this plan we have 200 minutes of free talktime per month and
additional calls at 0.50 p per minute to landline / mobile STD.
|
From: Chetan Durdi
>Message:
>The
mobile no 9740177448 (Airtel) was ported on 18/2/2011. I got call from
MNP desk of Airtel not to port the number, the required tariff plan will
activated.
>
>The tariff plan promised was airtel to airtel
1ps/6sec and airtel to others 1ps/2 sec. After long dilli dallying they
activated, but wrong one. They activated airtel to airtel 10ps/minute
and airtel to others 30ps/min.
>
>Then I complained to
Airtel on 198. Many times request was taken but till date correct plan
not activated. Last three times in 8 days I have visited their customer
care outlet and made complaint. But the plan still remains unchanged.
>
>I am writing this to your forum to give justice to me.
>
>Also I would like to get compensation for the efforts put in.
|
From: Sanjay Hatkar
Message:
Vodafone
had done unauthorised deactivation of my sim card based on request of
some third person without properly verifying the documents and identity
of the person requesting. That third person had done this to do a
internet banking fraud in my bank account subsequently so that my bank
was unable to contact me on my mobile (since it was deactivated) when
the funds were fraudulently getting transferred through internet
banking. The total amount fraudulently transferred from my bank account
was Rs.53,700.00, overnight, because of deficient and negligent service
of Vodafone.
I have documentary proof to prove their negligence. I have already claimed this amount from Vodafone, which they refused.
I propose to lodge a complaint in the Consumer Court in Mumbai.
Please let me know in what way your organisation can help me, and fees for the same.
Thanks and Regards,
Sanjay Hatkar
Mumbai. |
| Dear Sir,
my self vishal khanna having a reliance post paid no 9311186234.
science last 6 months i was trying to change my billing address
in this regards i have already complete all formalties like copy of my id proof, photo & address proof
are already submitted in reliance web world punjabi bagh delhi
but he has a poor services does not change my address on the bill
every time make a stiker of new address and paste in on the bill envelop and send it.
i always told him to change it on bill but they cant why no ans?????????????
Now I am totally depressed about this kind of service. Please help me for the same.
This
is my Bad Experience with reliance web world pujabi bagh delhi that i
am facing this kind of problems since last 6 Months and i am not getting
proper Peaceful reply.
its created Mentally Tension, Since Last 6 Months Its issue Pain for me
and Given Mantle harassment each time & every Day. My Valuable Time
has also wasted and created Chaos due to This kind of poor service
I am expecting from reliance web world punjabi bagh delhi with Compensation.
--
Vishal Khanna |
| Dear Sir
I regret to inform you that your Customer care
officer's didn't respond to my queries when I contacted them twice in
the afternoon through IVR system today (1.3.2011 ) regarding abnormal
billing done by yourselves for my Feb 2011 Landline connection . My
regular billing will be around Rs 1300/- p.m. because of a special
scheme given by you. But after seeing this Feb 2011 bill ( for
my Land Line with Broadband connection : 044 42035205), I was really
worried and I request you to disconnect this connection immediately to
save my monthly commitments of phone bills. Apart from that I am holding
my mobile connection of yours (9500055824), which also gives mental
tension to me because of your higher billing.
Kindly arrange to disconnect my Broadband connection
9044 42035205) immediately to enable me to go for other competitive
Broadband provider.
I am also thinking to switchover to other
competitive mobile connection provider who gives lot of facilities with
lesser rates & facilities.
I hope that you will do the needful immediately after seeing this mail.
Regards
N.Dakshinamurthy |
From: Sasidharan Nair
Message:
Dear Sir,
Iam
a Gulf returnee and is trying to settle down in Chennai. I planned to
start an Internet Cafe and applied for a broad band connection from
Airtel, on 17th Feb. 2011. Paid the prescribed fee & application
(No.1133723 & 1151035 dated 17.02.2011). I spend nearly
IRs.200,000/- to set up the shop and hired a girl for the shop.
Unfurtunately I havent got the connection so far even after repeated
reminders, visit to their Besant Nager office, e mail to Nodal office in
Chennai. Please advise as to what I should dofurther; since I am stuck
with my funds, had to pay rent, salary etc.
Thanks & regards.
Sasidharan Nair. D
|
From: Chetan Durdi
Message:
The mobile no 9740177448 (Airtel) was ported on 18/2/2011. I
got call from MNP desk of Airtel not to port the number, the required
tariff plan will activated.
The tariff plan promised was airtel
to airtel 1ps/6sec and airtel to others 1ps/2 sec. After long dilli
dallying they activated, but wrong one. They activated airtel to airtel
10ps/minute and airtel to others 30ps/min.
Then I complained to Airtel on 198. Many times request was taken but
till date correct plan not activated. Last three times in 8 days I have
visited their customer care outlet and made complaint. But the plan
still remains unchanged.
I am writing this to your forum to give justice to me.
Also I would like to get compensation for the efforts put in. |
From: Vinod Kumar Subramani
Message:
Hi,
I
have been using the Airtel service for the mobile number 9945041524,
since i travel a lot the roaming cost of the servicer was high. Hence i
opted for the port out from Airtel and Port in ti IDEA.
An
Executive have called on March 01,2011 and requested not to port out has
we(Airtel) will provide the below mention benefit to my number with in
48 hrs, So kindly send the CNCL to 222(Cancel of porting request)....
Benefit Plan as Informed by the Airtel executive:-
1.Airtel to Airtel call charge is 10ps/min
2.Airtel to any other mobiles call charge is 30ps/min
3.100 local and national message SMS free
4. Roaming call charge is 2ps/3sec.
Even
after 48 hrsthe plan is not updated and when called back on March 3 a
floor supervisor registered the complaint with regard to the same and
asked 7 working days time to rectify the issue and updated the plan.
Complaint # CMBNR308498315 and CMBNR30304810451
Post
7 working days nothing have been improved and when asked for the status
they requested again to register the complaint; I didn't as i was
already fed up with the kind of response they provided.
On Mar 22,2011
When
i asked atleast to forward teh M Np request they saidyou need to
proceed again with the new Porting ID whihc was been requested and sent
through the dealer they have rejected the MNP application.
On Mar 31,
I
have called back to the Customer care from the mobile number
9880435381, Since they have blocked my number to connect to the customer
care. after 12.56 mins call i have got the status as they can't approve
the MNP request because after the cancel request we need to w
|
From: Vinod Kumar Subramani
Message:
Hi,
I
have been using the Airtel service for the mobile number 9945041524,
since i travel a lot the roaming cost of the servicer was high. Hence i
opted for the port out from Airtel and Port in ti IDEA.
An
Executive have called on March 01,2011 and requested not to port out has
we(Airtel) will provide the below mention benefit to my number with in
48 hrs, So kindly send the CNCL to 222(Cancel of porting request)....
Benefit Plan as Informed by the Airtel executive:-
1.Airtel to Airtel call charge is 10ps/min
2.Airtel to any other mobiles call charge is 30ps/min
3.100 local and national message SMS free
4. Roaming call charge is 2ps/3sec.
Even
after 48 hrsthe plan is not updated and when called back on March 3 a
floor supervisor registered the complaint with regard to the same and
asked 7 working days time to rectify the issue and updated the plan.
Complaint # CMBNR308498315 and CMBNR30304810451
Post
7 working days nothing have been improved and when asked for the status
they requested again to register the complaint; I didn't as i was
already fed up with the kind of response they provided.
On Mar 22,2011
When
i asked atleast to forward teh M Np request they saidyou need to
proceed again with the new Porting ID whihc was been requested and sent
through the dealer they have rejected the MNP application.
On Mar 31,
I
have called back to the Customer care from the mobile number
9880435381, Since they have blocked my number to connect to the customer
care. after 12.56 mins call i have got the status as they can't approve
the MNP request because after the cancel request we need to w
|
| I
have been using an airtel connection no. +91-9892829999 for last
5years, last month I traveled to Dubai and before going had called on
the helpline to activate international roaming. When I asked the
customer service representative to give me details of the tariff, got an
answer that they will not be able to provide
the tariff and it
would vary from country to country. I am amused that the
company doesn't even have a base tariff for countries while on
international
roaming. Due to this misrepresentation from the
customer service executive, I have to bear the bill of Rs.22,979.50/-
which is very huge. If the customer service executive had told me about
the charges, I would have ensured about an alternative or made lesser
calls accordingly. Also to mention that my credit limit set is of
Rs.8500/- and the bill amount is more than the set
limit. This is completely hiding charges from customers and not giving
proper information inspite of being asked while activating international
roaming.
This
is breach of ethics and I am still unable to get a positive feedback
from the Airtel people. All they have been saying is apology for the
inconvenience caused. It’s their duty to speak with the customer who is
angry and irrated, however the company representatives are not really
wanting their customers to be satisfied and happy.
Look forward for your help and assistance in this case.
|
From: Vikram Goswami
Message:
I
am an Idea mobile (post paid) user for last 06 years and I am very
prompt to payment for last 06 years but I have to pay for MMS charges
from last 04 months which I am not using. I have complaint to Idea
cellular 04 times throw mail and phone call but there is no any positive
response from Idea cellular. I want to make full payment without MMS
charges.
Kindly help me.
Thank You
Vikram Puri Goswami
Raipur C.G. 9826137764 |
| My
Self Neeraj Kumar Verma, I bought reliance broadband plus on 20/02/11
from Lajpat Nagar Reliance Web world nearby Lajpat Nagar Bus stand. Few
days it was working properly but from 03/03/10 is disconnected till
date. I visit to Lajpat Nagar Reliance Webworld Two times but executive
always telling to me that your address verification gone negative due to
Address not found and my mobile out of reach, but I received your bill
on same address before due date, I am not able to understand that bill
will reached at my address but the verification guy not get me, it is so
disgusting.
From
last Saturday, guy who has to come for verification Mr. Robin not came
and not contact with me, I confirm from my home they told to me that
nobody is came for verification, I am really disappointed with this
service I never allow or suggest to buy reliance mobile, datacard and
anythings related to reliance to my friends.
I request to you please help me out from this problem my Datacard no. is 7428840783.
Regards,
Neeraj Verma |
From: PRAVESH MEHTA
Message:
i
have 5 reliance phones in my office ( 30071000 ti 30071004). The 3 main
lines are dead since the 27th of february, 2011. We have lodged
complaints everyday since 28th feb, 2011, but there is no one to solve
our problem. I have called reliance, mumbai... sent emails to their
costumer care and also to anil ambani, but they just talk nicely and no
action is taken from their office. Infact their systems shows the
problem is resolved and closed. I am indeed tired and annoyed with this
attitude of Reliance and wish to take up this matter to court. Indeed
this is a big loss to my business.
please guide me to bring reliance communications to task.
Thank you & regards.
pravesh
|
Gentlemen,
The story of our harassment begins with the deactivation
of a Tataindicom Internet connection subscribed by my son Anirban
Lahiri. The latter does not live here and roams all over western Indian
as a Cinematographer. But as this is his permanent address, he has to
give it in his application form. On 4 December last he subscribed to a
totally different scheme and using it since 5 December, 2010. I
understand that he mailed a formal application for deactivating the
account given in the subject above. That he is not using it is further
proved by the fact that the the modem lies here, when Anirban lives in
Mumbai.
In spite of this we are receiving bills from Tataindicom
for the said connection on several pleas, namely that it was a postpaid
connection. Today I received a bill Rs.1995/- and have been asked to pay
immediately. I made a written complaint as general diary with my local
P.S., and I understand they made some inquiry with the local agent of
the Tataindicom. Today after receiving this latest bill I contacted the
local P.S. I have been advised to lodge a complaint with you. Due to my
old age disability I am lodging this complaint by Internet. The only
e-mail Id from which my son received a reply is: customercare.westbengal@tatatel.co.in and the reply that he received is as follows:
Dear Mr. Anirban,
|
Dear Sir,
Greetings from Tata Indicom!
This is with reference to your email dated 23/03/2011 regarding your
Tata Data device number 9274381890. We truly value our relationship with
you and regret for the inconvenience caused. With reference to your
mail regarding complaint against dealer for incomplete and incorrect
information about the billing procedure (charges to be levied on pro
rata basis i.e. from 02/03/2011 to 08/03/2011 in first billing cycle)
and for reluctance shown by dealer in assisting you, we would like to
inform you that your complaint has been registered vide reference number
258661317 and is expected to be resolved by 26/03/2011. We request you
to kindly bear with us in the interim.
In addition to this, your complaint for high billing (usage of 4.5GB in
just four days) has also been forwarded to our concerned department and
the same is expected to be processed and resolved by 31/03/2011. We
request you to kindly bear with us in the interim. We ensure you that we
will provide you the best and prompt resolution.
For any assistance please feel free to call us at 121, our 24x7 Customer
Care toll-free number from any Tata Indicom phone. We are also
accessible from non Tata Indicom phones on 9227000121.
Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Mr. Nirlep Raval on
079-66558754 in case your complaint is not resolved in the stipulated
time or you are not satisfied with the resolution provided.
Assuring you the best of our services at all times.
Warm Regards,
Neha Jain – Senior Executive – Customer care – Gujarat
|
Dear Sir,
My phone number
is 9883044468 Deducted Rs 30/- on 23.03.2011 with out information
& complain was not registered though repeated request was made in reliance
smart consumer care (*333).Lastly I spoke to Mussarat today (Customer Care No.
9883098830) she confirmed me that due to techinical problem from their
end it happened. She confirm me the balance of Rs. 10/- only could be
refunded , she refunded me Rs. 10/- on 24.03.2011, but the balnce amount of
Rs. 20/- is not refunded to me.
Please help me in this matter,
because i belongs to a middle class family and this is a big amount for
me.
Once again request please
arrange to refund me the balance amount of Rs. 20/- at your
earliest.
Thanks & Regards.
ALOK KUMAR SINGH |
From: Mritunjay Kumar Sharma
Message:
Respected Sir
I am Mritunjay Kumar Sharma, my reliance GSM no is-+91-9883209833, Add- 32/8, L-road, Belgacchia-Howrah, 711108 (W.B.)
Dear Sir I am using this no from 2006-2007, but now I am facing too many problems from few days.
Sir,
my problem is that I have recharge my mbl 1st time with 99 gprs pack
3gb for 1 month, but after few days (5-6 days) when I was using it to my
laptop my network disconnected and when I check my balance then I see
that I was using gprs from my main account balance, I call customer care
complain them, they say that my gprs balance has been finished. I feel
it can be because I was waching Live Cricket Match.
Then after some
time I again call customer care and asked about unlimited usage and he
suggest me about 303 pack by easy recharge.
After that sir I
recharged (I think on that day when I call cust care) it by 303 easy
recharge about 15days ago, I enjoy it free downloading and surfing near
about 10 days without any tension. But on 10 mar when I was using it to
my laptop I see that it has been disconnected then i check my balance
and found my balance .1 paisa. Reliance cut my balance 28 rupees.
Then
I contact customer care on 10 mar they tell me sorry and give me a ref
no-148790608 on 7.35pm and tell me to wait for 2 days. I request him to
talk with supervisor that why in 2 days.Then i talk with supervisor, i
talk him wit angry and he abuse me RANDI KAA BACCHA (you can check call
details and recording Sir). He don’t cut the call I cut the call. And on
11 mar in morning on 8.14 minute I got a msg that my problem has been
resolved.
I again contact customer care tell everything then he say that ‘this offer has been closed. you can only
|
From: Murali Partha
Message:
I
have been constantly having a service issue with Airtel for the past
5-6 years. Since I moved to my new residence, I have had virtually no
network coverage at my residence. Repeated complaints (and I have a few
email records of these complaints) have only elicited response saying
they will put a new tower and that it should help. But to no avail -
till date I have had no respite. I could not change operators because I
could not change my number. During these years I have had the utmost
issues with my office colleagues, relatives, customers not being able to
reach me when I am at home.
Finally, with MNP I am now going to
switch to a new operator. But I wish to have Airtel take responsibility
for their poor service and refund at least 50% of my mobile bills for
the past few years, for their lack of service provision. Considering
that I spend more than 60% of my time at home, their lack of service
should not be charged to me.
Please let me know if it possible for me to seek such a redressal.
Regards
Murali
|
From: Ravi Goyal
Message:
I have been having low speed issues with my tata photon plus from the
past six months. After having sent innumerable mails, and a number of
phone calls to their customer care executives, I still keep on getting
assured by them that my problem would be solved in a week or so.
Countless number of times the technician has come to my house assuring
me that the problem will be resolved in a week or 15 days at the most. I
paid almost 3,600 Rs/- for the device and have a monthly post paid plan
of 827 Rs/- which is not at all worth the services tata is providing. I
am fed up from this behaviour of theirs. How can they claim themselves
to be a good service provider when they cannot even come back with a
satisfactorily reason for my low speed since the past six months?
This
platform is my last option. If even this does no good to me I will
initiate a legal complaint against Tata Indicom in the Dehradun District
Consumer Forum.
My Details:
Ravi Goyal
Tata Photon No.: 9219618120
City of Usage: Dehradun
Warm Regards,
An Aggrieved Consumer
|
Respected sir,
I am Rahul Kumar Tyagi, presently i am reliance GSM mobile customer and i
want to change my service provider to tata indicom CDMA.
regarding this I filled PORTABILITY form for 9027605553 with unique port
code RW169389 at tataindicom shop at metro plaza, meerut (u.p) on 17
feb 2011, & according to T.R.A.I (telecom regulatory authority of
india) the service provider should change within 7 days, but today is
06/march/11 and still i didn't get mobile service from tataindicom.
Regarding this i made complaint in both company (reliance and tataindicom) but there is no response.
now i want to lodge a complaint against both reliance and tataindicom.
So, please guide me how can i make complaint.
Thanking you
Rahul Tyagi |
From: Alok Srivastava
Message:
(A/c No.102-100062256, 12900617, 9810490131)
Mobile
Outgoing SMS is not working since October 2010.Complaint ticket No.
34380834/26 October 2010.In this regard made several follow up with
customer care but till date(12 Feb 2011) still it is not rectified. I
have also escalated to Airtel Chairman and MD by written complaint on
19th Jan 2011 but i have not received any response from both and my
problem is still not rectified till 12 Feb 2011.
Due to this i have suffered huge business loss as well mental agony as i could not communicate with family in emergency.
Airtel
has every month Average Rs.2000 charged to me for mobile usage without
providing SMS service. This has resulted to me loss of Rs.20000.
I would like to claim on account of Business opportunity loss and mental agony suffered Rs.50000.
Landline
Handset replacement pending since more than six months.Airtel Local
dealer support executive misbehaved with my wife in my absence.Just
becuse of replacement of Handset.He forcibly took my new handset on
pretext of small fault and replaced by old and non functional handset.In
this regard i have made several complaint to Airtel Nodal officers but
they did not took any action and advised me to pay Rs.500 for New
Handset which i refused to pay as he has cheated me by taking my new
handset.I have also sent written complaint to Airtel Chairman three
times but did not got any reply till feb 12-2011.
Due to this i have suffered mental agony.
Airtel has every month Average Rs.1500 charged to me for phone usage without providing functional handset
I would like to replace my handset with new one without any charge |
Dear Amit,
Sorry. I had been out of town for some time now. I am appending the entire complaint below:
"My
family has been a long time customer of MTNL, with a land line number
26893306 and a Tri Band Broadband connection being taken later on.
I
however wished to have a mobile broadband connection for my computer
and hence asked about the 3G Jadoo connection at my local Vasant Kunj
Sanchar Haat. They directed me to go to the Janpath Sanchar Haat which,
they assured me, was the only place I could obtain this connection.
I went to the Janpath office on 26th
June 2010 and asked the counter person at the Sanchar Haat for a 3G
connection, and told him that I wanted that the connection should be
charged on the same bill as my current land line and TriBand broadband
connection. He said that this would be arranged and asked for my
documents after saying that the 3G Jadoo connection would cost Rs.2500. I
told him that I would return later that evening with the required
documents and the money.
That
evening, around 5:00 PM, when I returned, he gave me a shock when after
entering some data on to a computer he asked me to pay Rs.7,500. When I
told him that he said the cost was only Rs.2500 that afternoon, he said
that I had not heard correctly and insisted I pay since the data was already entered on to the main MTNL computer and could not be cancelled.
He accompanied me to the neighbouring PNB ATM so that I withdrew
sufficient money (I was not carrying sufficient money thinking the cost
was only RS.2,500). Surprisingly, he only gave me a manual bill, copy of
which I am attaching with this mail.
When
I returned home, I saw that the USB device of Capitel make he gave me
had the MRP of Rs. 4,750 only on it while the manual bill given to me
mentioned Rs.5,500. Suspecting something wrong, I checked on the MTNL
web site – there again the mobile internet connection device was
advertised as costing only Rs. 2,700.
Since then I have contacted various MTNL numbers and officers over the phone and have discovered that they cannot explain how :
1. How
I was told that the new connection would be charged on my earlier MTNL
landline’s bill whereas in fact it was another connection altogether.
2. How I was given the Capitel device? – in fact all of them disclaimed any knowledge of this product.
3. How was I charged more than the MRP price for the Capitel device that was thrust on me?
4. When
there is another advertisement for a MTNL mobile broadband connection
for only Rs.1750, why was I made to buy this Capitel device?"
Yours faithfully,
Asha Bhat |
sir,
im suffring from serious problem of cheating bcs i have purchased a bsnl 3g TERACOM data card FROM "BSNL TELEPHONE EXCHANGE RAIBARRELI" "MFG DATE 2010.03", "HARDWARE VERSION : V1.0", "SOFTWARE VERSION: LW272V1.0", "IMEI : 980069000796853", "S/N: 3920020757428" OF RS. 2500 AND THEY HAVE SAID TO GIVE A SPEED OF "3MPPS" BT THE SPEED RECIEVED IS ONLY "1 OR 2KBPS" AND SOME TIMES IT REACHED TO 48 KBPS FOR 5 OR 6 SECOND ONLY AND WHEN I LOGGED A COMPLENTIN TO COSTUMER CARE THEN THEY SAID THAT IT WILL B SOLVED BY 48 HRS I HAVE WAIT TILL 4 DAYS BT THE PROB. WAS NOT SOLVED AND IN BSNL OFFICE NO ONE IS READY TO HEAR PLS SIR HELP ME.IM SUFFRING FROM 1 MONTH
SIR PLEASE TRY TO CALL ON MY MOBILE NO. BCS I AM A STUDENT I AM LIVING CURRENTLY IN LUCKNOW AND MY FAMILY IN RAIBARELI AND THE ARE NOT KNOW ABOUT THIS COMPLENT
AMAN TIWARI
|
From: Aayush Bhalla
Phone: 9417202209
Message:
Respected Sir/Ma'am, I have a postpaid mobile connection (My no. is 9417202209)with BSNL. My account got activated on 12th August 2009. On 13th August 2010, I was informed all of a sudden that my connection has been changed into a prepaid mobile connection. I did not ask for this change. When I enquired from BSNL's office I got to know that due to some technical fault my mobile connection was converted to a prepaid one. At 00:00hrs on 14th August 2010 my outgoing services got barred. When I contacted customer care they told me that this happened because I failed to recharge my account. This is incredible and unbelievable. I am a postpaid customer. Postpaid customers dont recharge, instead they pay the bill. I have already paid all my bills. I have been subjected to unlimited TORTURE at the hands of BSNL customer care. Whenever I have called in this regard I haven't been helped. Instead everytime my call gets TRANSFERRED to a senior who never picks up the call, and when he has picked he has not been of any help. I AM TIRED and I HAVE TRIED ENOUGH. Please help me as even after paying up all my bills my outgoing has been barred because of an illogical reason that I have not RECHARGED my POSTPAID mobile phone. MY details are as follows: Mobile No.: 9417202209
Name: AAYUSH BHALLA
City: Jalandhar |
Dear sir,
I have a Spice Prepaid mobile service with No.9964524246 and on 1st Aug 2010 I received a SMS intimating me of debiting Rs.30 for monthly rental charge for SMS offer for Aug 2010. I neither received any offer or I accepted any offer. More over I hardly use SMS facility .
On 1st Aug I called their Customer service at 11.39 AM and spoke to the Executive about, but I could not get any reply from the executive. On the same day I sent a mail to their customer cell which I have forwarded along, and on 3rd Aug I received a SMS saying my service request Number is 297318595 and by 4th Aug 2010 14.45 I will get a reply and I waited up to 6th and no reply came. Again on 6th sent a reminder for which I did not get any reply. Rs. 30/- was debited without my authorisation and I am not getting any answers from them or my money is not returned.
Please inform me what I should do to get my money back. Contacting the customer service is only waste of my money. (Every call is charged at.o.50 P and for almost few minutes I will have to listen to their advertisement).
I will be grateful if you could advise me in this regard.
Thanking you.
|
From: Mohan Natarajan
Phone: 9987064945
Message:
Dear Sirs, I have a grievance against Matrix Cellular and their services. I went to Japan on 26th June, returning on 14th July. Since Indian cell phones do not work in Japan, I took a connection from Matrix (cell no. 08040663135) wherein they gave me a cell phone instrument and the sim card for use in Japan. The billing was to be done subsequently. Hence it is a post paid connection. Matrix took an authorization to charge the call expenses to my credit card. On returning, I was shocked to receive a total bill of Rs. 50,000 from Matrix for what I consider minimal usage of the cell phone, both voice and data. In fact, the major charges were for data usage. The extent of data usage could not be gauged at all and I have to rely on Matrix for determining the usage through their Japanese partner. I need assistance in reducing the bill amount to reasonable levels. Rgds. |
From: Arun Naik
Phone: 9845169831
Message:
Dear Sir, I have a prepaid connection with Airtel for the number 9845169831. On 18/07/2010 i received a message from AX-543213 stating " You are subscribed to Airtel Mirchi Mobile and are charged Rs10 for 7 days subscription. To top the sevice call 59900800 and to listen now call 59830(free)". I registered a complaint with Airtel Customer care about this. They assured me this will not repeat in future. But for my surprise on 25/07/2010 i received the same message and Rs 10 was deducted from my balance. Same is happened/happening with many customers. Also I noticed depletion in my account balance during roaming. I also sought clarification on this and requested them to give me the details of call/sms charges and balance. I once again registered complaint with Airtel customer care. There were many mails to and fro between cc and me. Their response each time was partial and never complete. They even forced me to pay Rs50 to get the bill. Now the conversation came to a hault. I have all the mail exchanges with me. Please help me in fighting against the injustice for the customers. *****************************************************************************************
I am producing the very first complaint below as it is: . On 18/07/2010 I received a message from airtel saying "You are
subscribed to Airtel Mirchi Mobile and are charged Rs10 for 7 days
subscription. To stop the service call 59900800 and to listen now call
59830(free). Can you answer following questions? •Who told you to activate this special feature? How can you take customer
granted by activating services on your own w |
From: John Kuntharayil
Message:
I am a subscriber with Tikona Internet service provider. While purchasing their FUL499 plan, I was assured that I will get downloads upto 2Mbps speed per month for data downloads less than 100 MB. Once I cross the 100 MB limit for data download, my speed would be reduced to 150 KB. I monitored my usage for the first month (May 2010) and found that my internet speed was reduced to 150 KB after I used up only 32MB of download. Same thing happened in the next month (June 2010). I have the proof with me regarding this. I have been following up with Tikona since the past few months but they say that its an issue with their system and they continue to ignore my complaint. I switched to one of their another plans (CB499) which promises 2Mbps speeds upto data downloads of 5GB and then the speed would reduce to 64KB. After getting my bill I realized that they would divide the 5GB into 30 days and hence my per day limit for download would be something around 110MB. Anything extra will be charged at 10 paise per KB. I found this out only after I called their customer care. This clause is no where mentioned on their website and I think that this amounts to cheating on their part. Please look into the matter and advice. Regards,
John. |
Dear Sir I have recently purchase the new three connection for the Reliance CDMA postpaid.Within the first 16days Bill got generated and still no reached to me. The due date was 24th of last month which i come to know after the outgoing got barred . As the bill was not received i didn't paid. I did the complain as well for the non receipt of the bill but executive is telling it got solved and the bill is been delivered.Again i made complain which is pending. I made the payment by check on day before yesterday at ODHAV reliance mobile store.The girl sitting there told me it will be activated by evening. Than i called up the customer care and had talk with the ASHUTOSH. He transferred call to some senior executive and he did some security check and told me that it will be activated with in three hours.
Mean While i got call form the collection department (079-32512759). Executive name: Megha. She Gave me commitment that bill will be reached to you by yesterday morning. Its already one day over. yesterday I had talk with the the Ms Shyana (Representing Mr Sudhir Nodal Officer) She Took request to unbarred the service. Till the time it is not been activated. Now don't activate it. You just go through your policy. I want the Receipt of the courier, showing that i have received the bill and if you dont have that than i will claim for the loss which i suffer for not getting the service for this many days. Appellate Authority is not picking up the phone at 5:30Pm which is not recess time. Nodal Officer phone is always coming engage and the other phone number is diverting on Fax.only once by luck i got connected to shyana. Today morning had talk with the Harsha. she told a new story that for your number some category is not fulfilling so they cant reactivate. So all the other person whom i connected before made false commitment. I want answer of that as well. Kindly revert as soon as possible |
Dear Sir
I would like to bring to your kind attention, the following complaints against Bharti Airtel Ltd.,Chennai as they are harassing me during my working hours at my office timings, even though I have made the payments before the due dates:
1. My Mobile No: 9500055824 My Name : N.Dakshinamurthy
Residing 5/2, Kutchery Lane, Mylapore, Chennai 600004.
2. I have got this Mobile connection from Airtel in July 2009. The payments for the mobile call charges are made by me before the due dates through ICICI Net banking.Statements are available with me.
3. Airtel started levying Late payment charges for delay in payment even though I have made it through Net banking before the due date (Ack. in statement)
4. When I contacted the c care of Airtel, they assured to waive the Late payment charges but not done so far.
5. One time they didn't send me the bill for Rs 1800/- for which I have paid Rs 1600/- for that and requested them to send the detailed bill.After receipt of this bill , I made the balance payment of Rs 200/- on 7.5.2010 and got the ack.
6. Again they are asking me to pay balance Rs 200/- for unknown reason.
I request you to kindly intervene in this matter and render the justice for me.
Thanking you
Regards
N.Dakshinamurthy
Mob: 9500055824
|
Dear Sir I have recently purchase the new three connection for the Reliance CDMA postpaid.Within the first 16days Bill got generated and still no reached to me. The due date was 24th of last month which i come to know after the outgoing got barred . As the bill was not received i didn't paid. I did the complain as well for the non receipt of the bill but executive is telling it got solved and the bill is been delivered.Again i made complain which is pending. I made the payment by check on day before yesterday at ODHAV reliance mobile store.The girl sitting there told me it will be activated by evening. Than i called up the customer care and had talk with the ASHUTOSH. He transferred call to some senior executive and he did some security check and told me that it will be activated with in three hours.
Mean While i got call form the collection department (079-32512759). Executive name: Megha. She Gave me commitment that bill will be reached to you by yesterday morning. Its already one day over. yesterday I had talk with the the Ms Shyana (Representing Mr Sudhir Nodal Officer) She Took request to unbarred the service. Till the time it is not been activated. Now don't activate it. You just go through your policy. I want the Receipt of the courier, showing that i have received the bill and if you dont have that than i will claim for the loss which i suffer for not getting the service for this many days. Appellate Authority is not picking up the phone at 5:30Pm which is not recess time. Nodal Officer phone is always coming engage and the other phone number is diverting on Fax.only once by luck i got connected to shyana. Today morning had talk with the Harsha. she told a new story that for your number some category is not fulfilling so they cant reactivate. So all the other person whom i connected before made false commitment. I want answer of that as well. Kindly revert as soon as possible |
From: Kuldip yadav
Message:
Respected Sir/Madam
I have a Reliance GSM mobile no 9017254613. From the last one and half year. I had take sms pack from reliance. on 10 July my balance is nil so I cannot renew sms pack when I recharge my mobile on 17 July and wait for auto renewal of sms pack up to 19july 6.35 PM than I take new recharge of sms pack of 19 Rupees. When I recharge sms pack than after half hour then reliance auto renew of my sms pack at 6.58 PM 19 July. Than I contact to customer care and login complaint (complaint no 132263725) .than in reply he told me that wait for two day but when I again contact to reliance customer care than he say this in ok they cannot return my money.
Now I want refund money in my mobile which are cut off unnecessary without my permission.
I want to claim to Reliance that how can they cut money without my permission.
Kindly do the needful as soon as possible
Regards
Kuldeep
291 sec-4 rewari
|
From: Aakriti Jain
Message:
Name : Aakriti Jain.
Location : Mumbai(Andheri-East)
Issue : excessive bill of Airtel Broadband. This is regarding my internet bill (account number : 15180211).
I've received an unusual bill from airtel of 7,642.00 Rs.(which is faulty and discrepant).
This bill is further revised and they made it around 8000 Rs.
As per my talk with one of billing department officer, He offered me to pay 5000 Rs. against the billed amount and asked me for the settlement.
I've made complaint many times about the same but they could not resolve the issue and asked me to pay the bill.
Kindly help me out. |
From: prakash bharath
Message:
I have a airtel mobile connection for 2 years and 6 months. Last month I decided to change transfer my post paid number to prepaid. I had asked them if they require any documents for the same. Airtel customer care confirmed nothing is required. They did the transfer. After a month today they disconnected the outgoing calls when it was required the most without any prior information. |
Dear Sir/Madam, I am highly dissappointed by the poor customer service of the BSNL, Chennai Telephones. (Kumaran Nagar Telephone Exchnage) Our land line 26511436 is not working since 25-May-2010, and we have filed the complaint with the Assistant Engineer, Divisional Engineer (North-External) and also wrote to the AGM of BSNL. Also the complaint has been expressed in person several times with the AE and the JTO of Kumaran Nagar Exchange. Until now our phone line has not been restored. Is it possible to file a case against BSNL for their irresponsible and poor customer service? The complaint has to be filed against the BSNL or the AE of the Kumaran Nagar Exchnage? If so, kindly advice where to file the case and contact details and cost of filing etc... Thanking you in anticipation, Regards,
Kumaran.R |
From: Vinit Upadhyay
Message:
Hi - I would like to bring in kind attention, and need your legal a advise on, my internet connection with provider TATA Broadband services.
I have my TATA infinity connection of Wimax with them since 2007 and I believe before I was their customer too had very long relations, I never had any issue. Since last month, the internet was down; I logged complaint with provider to check. They came and informed me that, the WiMax antenna is not there, look like stolen, and you have to pay for it. When I asked where it was written and mentioned the cost, that is RS 7000 /- against it, they told me it’s in my account term and condition and they have my signature.
I have told them , that I wasn’t aware that , it is so costly. They did not mentioned to me that risk is involved in it to install on the roof , while I took connection, their sales rep has never mentioned that its been very costly and I have to pay for it if lost to stolen, ,u concern is why did they install on my multistory roof, where no security is. They are aware of it, and why the provider did not cover insurance in it ? or informed customer to take one for safety? I have asked them. They are threatening me to pay that amount and penalty for this.
They are fooling the customer like this and not supporting at all. The policies and cost are so hidden, not explained properly to consumers while connection issued.
Please help and advice on this.
Regards,
Vinit Upadhyay |
From: Bipin Srivastava
Message:
I am registered user of prepaid tata docomo number 8090068090. Tata has activated cricket alert services on my number without my request and approval whereas I have requested at the time of purchase of SIM card that no value added services will be activated on my number. Due to this illegal activation I have lost almost Rs. 50/- from my hard earned money.
Kindly help me to get my money back. |
Hi team,
First of all I thank you for your services and focus in helping consumers.
I had several problems with airtel since I got the new connection.
Let me explain the same in short:
1. I had requested for GPRS service on my blackberry handset on prepaid mobile couple of months ago
2. Customer care agent confidently told me that I can use and hence he activated the same
3. Later found that it cannot be used without activating Black berry service which is Rs. 300 per month
4. I asked them to cancel it because IT WAS THEIR FAULT and REFUND the money
5. They did the refund after 3 days
6. Again this month they deducted Rs. 98/- towards the same service, without me activating the same
7. When spoke to them they refused to help
Please let me know how to proceed. I am ready to face the court and teach these guys who do not have any courtesy to customer nor even can spell customer care.
Please let me know the way forward and guide me, so that it becomes a lesson to other operators especially airtel which really needs such lessons.
Thanks in advance
Kumaran.R
Sales Head
Tech Mahindra
India |
From: Rashmi Kalani
Message:
I am having Reliance no 9327772261. The service has migrated from Postpaid to Prepaid on 15th Jul 2010 and paid Rs 599 pacakage for 30 days. The company has disconnected the service on 19Th July 2010 on the plea of validity of sim card.
1) If the sim card validitry is only ofr 4 days they should not have load the plan of 30 days.
2) I am ready to activate the Sim card validity to life time but the company is forfeiting Rs 600 (paid above on 15th Jul 2010) package though there is still tenure of 26 days left. Request your good offices for resolving the issue. Regards
Rashmi Kalani |
Dear Sir
I would like to bring to your kind attention, the following complaints against Bharti Airtel Ltd.,Chennai as they are harassing me during my working hours at my office timings, even though I have made the payments before the due dates:
1. My Mobile No: 9500055824 My Name : N.Dakshinamurthy
Residing 5/2, Kutchery Lane, Mylapore, Chennai 600004.
2. I have got this Mobile connection from Airtel in July 2009. The payments for the mobile call charges are made by me before the due dates through ICICI Net banking.Statements are available with me.
3. Airtel started levying Late payment charges for delay in payment even though I have made it through Net banking before the due date (Ack. in statement)
4. When I contacted the c care of Airtel, they assured to waive the Late payment charges but not done so far.
5. One time they didn't send me the bill for Rs 1800/- for which I have paid Rs 1600/- for that and requested them to send the detailed bill.After receipt of this bill , I made the balance payment of Rs 200/- on 7.5.2010 and got the ack.
6. Again they are asking me to pay balance Rs 200/- for unknown reason.
I request you to kindly intervene in this matter and render the justice for me.
Thanking you
Regards
N.Dakshinamurthy |
Dear Mr. Amit Srivastava, I Mr. Jatin gori, was holding the airtel number 9987007007 in year 2008, but got cheated wen i was changing the plan from prepaid to postpaid. My mistake was that i had given my simcard to Frontline people & got the plan activated on dated 12feb2008 & within 4 days the line got disconnected without giving me any prior notice. On asking i was told that this number is in use.. I have made several complaints but till now got any answer. So i request you to please look in the matter & solve it asap. Also i ready to furnish all the valid documents but i need the positive reply, dont just assure me but please help me out from this mess.. Thanks & Regards, Jatin Gori |
From: RAFI ULLA SHARIFF
Message:
I am using this number (9845334775) from past 3 years and the AIRTEL network has disconnected the number with out informing me. so i kindly request the cosumer cort to help me gettin back my number.
|
From: B Jai Ganesh
Message:
I had an airtel postpaid mobile with International roaming and calling facilities(9975916610). I decided to terminate the connection and cleared all the bills and took up a request for termination which was granted. However, the security deposit of Rs 8000/- was not returned. The connection was terminated in the last week of Mar 10 and I was assured that the amount would reach me within 45 working days. However, it is now more than 100 days and I am yet to receive any money. Despite numerous phone calls to customer care and e-mails, there have only been empty promises from Bharti Airtel. The latest complaint no. is 33016492 registered on 05 Jul 10. Action was assured within a week, but there has been no correspondence from Airtel, leave alone action. |
From: Mihir Shah
Message:
Dear Sir/Madam, I received an SMS from Airtel on my mobile no. 9987270919 (Mumbai) which mentioned that if I recharge my prepaid account with Rs.500, I would receive a talktime of Rs.550. The only condition mentioned in that SMS was that I have to utilise that amount within 25 days of recharging. I recharged my no. with Rs.500 and got a talktime of Rs.550. However, when I went to Andhra Pradesh (roaming), I could'nt use this talktime. After calling Airtel on hotline no. 198 I was told that I can utilise this balance only for calling purposes (no VAS services allowed!) and that too within the local limits (not for roaming). But nothing was mentioned in the SMS I initially received from Airtel. Now Airtel is not co-operating with me - they're not allowing me to utilise this amount for any other purposes, nor are they extending the validity of 25 days (out of which 7 days I was on roaming and could'nt use this talktime). My only cause of concern is that they should atleast mention the terms and conditions along with the SMS they're sending to promote any of their offers or products. Regards & thanks,
Mihir Shah. |
Dear Sir/Mam,
I had purchased an Idea Plug n Play internet connection with number 9594062314 in October'09.
At the time of purchase from Croma (Colour Scape, Mall Dhamal,Dumping Road,Mulund (West),Mumbai- 400080) I had informed the sales person that I intended to purchase a pre-paid connection as my office timings did not permit me to be able to pay bills on a regular basis. At that time the sales person recommended that I purchase a post-paid connection since its faster to get and get it converted into pre-paid through a single phone call. I trusted his suggestion but later on when I sent a mail and called up Idea for conversion they informed me that conversion has been discontinued. I expressed my inability to come and pay the bills but they paid no heed. They disconnected my connection after the bill remained unpaid for a month and then after two months came to collect the bill for two months period, even though the services were provided for a single month. I paid the bill that time but this time again, even after repeated requests for conversion to pre-paid they have accumulated a two month bill, even though I used the connection only for a day and are now harassing me through phone calls to pay the outstanding amount.
Please help me as I have tried to discuss it with them but end up with the same reply.
Thanks
Best Regards
Stuti Sood
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,,,,,,, Thank you Mr. Amit. I received a call from Idea and they are willing to collect one month bill plus some settlement charges. I deeply appreciate your help on this issue.
Best Regards
Stuti Sood |
From: PARTHA BARDHAN
Message: I AM AN AIRTEL PRE-PAID number-91-9831149851CUSTOMER. FROM LAST FEW MONTHS SOMETIMES THEY ARE GULPING MY BALANCE IN THE MOBILE PHONE. I AM VERY ASHTONISHED TO DISCOVER MY MOBILE PHONE BALANCE DECREASING WITHOUT USUING IT. I CONTACTED THE CUSTOMER CARE OF AIRTEL AND FACING TREEMENDOUS HARASHMENT FROM THEM. YESTERDAY I NOTICED THAT THEY TOTALLY DIMINISHED MY BALANCE TO .04 PAISA AND I LOST THE OPERTUNITY TO MAKE A BUSINESS-CALL BY WHICH I LOST THE OPERTUNITY TO MAKE FEW THOUSANDS OF RUPEES. KINDLY GUIDE ME TO GIVE THEM A LESSON SO THAT I CAN NEVER FACE SUCH A PROBLEM AND DEMAND A HEALTHY COMPENSATION. |
From: Adrash Priyadarshi
Message: Hi, I, Adarsh Priyadarshi, have a complain regarding Vodafone mobile services. I had asked to block my previous SIM card number 9873490888, after it was stolen in bus on June 21.
Following that I was issued new SIM card with same number. However, due to some technical glitch the newly issued SIM card could not be activated. Despite my repeated calls to Vodafone customer care, the mobile service has failed to act on it. When I asked to permanently block the number, they managed to reassure me that the new SIM card, which is still to arrive, will be activated soon.
Vodafone failed to do that too. When again the call was made to customer care, they told me to go ahead file a police compliant regarding the same.
On June 29, they again told that i will get a new SIM card latest by 30th june but still i have not received any SIM despite regular calling.
Presently, I am without mobile and have been continuously harassed by the same. Please look into this matter. Regards
Adarsh Priyadarshi |
From: Vikram Misra
Message:
Hi All, This is in regards with my MTS data card - 9146348060. I am suffering due to POOR customer service of MTS INDIA. I had bought MTS data card on 6th or 7th June 2010. Right from onset MTS INDIA is setting newer bench marks of POOR Customer Service. Issue No. 1 I bought MTS data card from TATA CROMA in Malad West, Mumbai on 6th / 7th June 2010. I was advised that within 30 mins I will be able to use internet. I reached home and almost after 3 hours of buying MTS data card I tried accessing internet but was unable to do so. My wife called up MTS India helpline. MTS India executive advises my wife to go to nearest internet parlor and download some "patch", copy it on pen drive and install it on my laptop. I was surprised with such response. This is not CUSTOMER SERVICE. Anyway, then I spoke with MTS India helpline and some technical executive came home and installed so called patch which helped me to start browsing internet. Issue No. 2 - Recharge experience I wanted to recharge my account, the person who came home had NO CLUE of MTS India plans. I recharged my account worth INR 598.00 - Night Plan 2200 hrs - 0700hrs. Please educate your people who can advice MTS India customers like me regarding calling plan prior to recharging. Current Agony After few days I had to send an important e-mail on 19th June 2010. I tried accessing internet at 0730hrs but was not able to connect. I called up MTS India customer Service and I was advised that I cannot use internet as I do not have enough balance, I can only browse internet during 2200hrs - 0700hrs. I asked how that is possible and that's when I was educated about my |
From: Turbashu Bhattacharya
Message:
I had taken internet service at home from one Jannat Internet Service,Add-Shop No. 29,Shivneri Mandir,Deonar Municipal Colony,Govandi,Mumbai-400043,Tel-265261672 for 3 months in June & paid them Rs 700/- upfront but after 5 days the internet connection was disconnected becoz of some problem from their side & till date after repeated follow-ups & calls they have done nothing to restore the connection.I have even told them to refund the money but to no avail.They have now even stopped taking my calls.In such a scenario,I request you to pl get this pblm resolved so that I can continue using internet services w/o any problem whatsoever.The mobile no. is 9223366512/9967260867/9223324919. |
From: Bharat Shah
Message:
I am a 70 yr old senior citizen. I had used Matrix Cellular SIM card in May 2008 and forgotten all about it as of now after 2 yrs. Suddenly I recd a legal notice from advocate of Matrix on 2/7/10 asking me to pay Rs 10000 immediately failing which he will take criminal action against me. I emailed him saying that he.Matrix should immediately send me documentary evidence to show me such pending payment because I have NOT recd any bill for Rs 10000 from Matrix since 2008. I am prepared to pay if I find that the Matrix claim of Rs 10000 is valid based on documents. I called Matrix 4 times since 2/7, to get documents but no one from Matrix has done it so far.
Pls tell me as to how I protect myself from any criminal action aginst me.
I would like you to protect me from any such action
Thanks |
From: Shama Arora
Message:
Hi, I have taken Airtel number-9900108413 from ITPL, Bangalore Airtel office on 15th May and after almost 1 month i.e. on 19th my outgoing calls got barred without any prior intimation, this is because of Airtel person fault; he had put the wrong activation date on the papers and even on 21st June again, I submitted the papers in Airtel office Mahadevpuram near Hoodi circle Bangalore and now after 1 week my Incoming get barred without any intimation.I called customer care and person is saying we can't do any thing and you can go for consumer court; so i am filling my report to consumer court.
Looking for a reply.
Thanks
Shama
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,, Hi Amit
thanks for your keen effort.
My number is working now.
thanks
Shama
|
From: Karan Kulkarni
Message:
I am a vodafone/hutch customer since 2003. I had recently migrated from prepaid to postpaid. Due to family emergency I had to travel to Pune, during this time persons from vodafone had come to verify my address. As I was not in town, I had asked the person to go ahead and verify me, since the landlord was there. I am staying at this location for the last 20 years. It was clarified to the person who had come for verification that I stay at that address. Inspite of this, my verification was marked negative. A second person had gone to verify my office address. I am a director at the office, and had once again asked them to verify me since I was still at Pune. After that my phone had been deactivated and I have been harassed by vodafone executives at the customer store as well as the call center. They seem to be helpless and hopeless and unable to help, forget "happy to help"; all I get to hear is "I understand...I understand.." I use this line for business as well as personal calls. And I have given this number to over 2000 contacts. My connection has been disable for over a week now. This is torture and complete waste of my time and energy. I would like to sue vodafone and get a compensation. |
From: MAYANK SINGH
Message:
This is a complaint for Tikona Networks broadband service provider). I had given advance payment of 500/- to the Tikona Sales person for which he gave me a receipt and confirmed the device installation will be done in a day's time. The next day techinician came to my house and found no signal for the wireless device. He went back saying he will come in some time. But he never came back. I kept calling the sales person and he kept telling that technician is coming in sometime. But he didnt come for 1 full week after which I thought of disconnecting the service. I asked the customer care for the same and they confirmed they raised the disconnection request and my advance amount and documents gievn foe verfification will be given back to me in 1 day. After 2 days I didnt get any response when I called them back and they said they need another 10 days time "as per company's policy" to refund my money. I still didnt get any reponse. I called again after 15 days and got to hear from customer care that as per company's policy the refund will be given back in 45 days and he has escalated the issue to higher level on high priority. He gave me 15th June 2010 as the date for my refund. I again didnt get any response and had to call customer care again. This time I had a long talk with executive and he promised me on name of god that within 15 days my refund will be given back to me. I didnt recevie and call still. Today I have got a mail from Tikona Network for my last month's bill(bill no.B1794610)called up the customer care and he confirmed I use the service thats the reason they have generated a bill. I asked them, to show me the usage and they said its prorata based. I dont think this is the case with other service providers and |
Dear Sir/Mam,
I had purchased an Idea Plug n Play internet connection with number 9594062314 in October'09.
At the time of purchase from Croma (Colour Scape, Mall Dhamal,Dumping Road,Mulund (West),Mumbai- 400080) I had informed the sales person that I intended to purchase a pre-paid connection as my office timings did not permit me to be able to pay bills on a regular basis. At that time the sales person recommended that I purchase a post-paid connection since its faster to get and get it converted into pre-paid through a single phone call. I trusted his suggestion but later on when I sent a mail and called up Idea for conversion they informed me that conversion has been discontinued. I expressed my inability to come and pay the bills but they paid no heed. They disconnected my connection after the bill remained unpaid for a month and then after two months came to collect the bill for two months period, even though the services were provided for a single month. I paid the bill that time but this time again, even after repeated requests for conversion to pre-paid they have accumulated a two month bill, even though I used the connection only for a day and are now harassing me through phone calls to pay the outstanding amount.
Please help me as I have tried to discuss it with them but end up with the same reply.
Thanks
Best Regards
Stuti Sood
|
From: prakash bharat
Message:
I have a airtel mobile connection for 2 years and 6 months. Last month I decided to change transfer my post paid number to prepaid. I had asked them if they require any documents for the same. Airtel customer care confirmed nothing is required. They did the transfer. After a month today they disconnected the outgoing calls when it was required the most without any prior information. |
From: Yasmin Ahmedabadwala
Message: I have couriered this letter today to you along with all enclosures so that you can help me sort this. Thanks
Yasmin
June 15, 2010
Mr. Dube/Mr. Tiwari
MTNL Services – Andheri Telephone Exchange
Lalubhai Park, Andheri West
Mumbai - 400058 Dear Sirs, Re: Complaint against MTNL Services Sub: W/o no: 2935 dtd 20/3/10 and Triband w/o no: 2934 dtd 20/3/10 This is with reference to the above Work Order nos and my subsequent letters dated April 8, 2010-complaining of your services, April 21, 2010- I surrendered all your MTNL instruments and May 21, 2010 - submitting all other documents required for surrender. All the letters are duly acknowledged by your office (copies attached). Your office till date has sent me the following bills (copies attached) for payment for the telephone and MTNL line which has long been surrendered 1) Bill no: 1067094264 dtd 6/4/10 for Rs 1,214
2) Bill no: 1067281519 dtd 6/5/10 for Rs 275/-
3) Bill no: 1067461655 dtd 6/6/10 for Rs 165/ I am now fed up of MTNL for harassing me unnecessarily for services which I have not been using right from the date of installation i.e. 27/3/10. I fail to understand as to why these bills are repeatedly sent to me after completing all formalities of surrender.
Yasmin Ahmedabadwala
CC: 1) Consumer Disputes Redressal Forum, 214 2nd floor, District Consumer Disputes
Redressal Forum, Court Office, Court Naka, Thane West, Mumbai - 400602
2) Shri D.M. Garud AGM (OP), Bandra Tel Exchange, Mumbai
3) Shri. C. Vethamanickam, CAO (TR), Fax: 26559564 |
Dear Sir/Madam, I would like to bring to your notice that my cell phone (+919881343969)which I am using for past 4-5 years was temporarily disconnected on 1st June without giving me any notice. As I was on leave & busy in attending my relatives engagement & Marriages from 1st to 5 th June I was not able to go to Idea Showroom. I went to Idea showroom located in Panaji-Goa on 7th June which was on 2nd floor of Magnum centre near Mandovi hotel but found the same is closed & shifted and have to contact Cell Tone office which is situated next to United Bank of India, Market, Panjim-Goa. I went to the office on 8th June and asked the concerned person's from Idea Cellular and they informed me to submitted my photograph & address proof as the form filled earlier was incomplete. Here I would like to mentioned that how Idea Cellular can activate a number without receiving proper document's? Moreover I again submitted my documents at around 1pm on 8th June and they informed me that the service would be started by evening. As the same was not started by evening I was constantly calling customer care and they were also not able to solve my grievance. I again went next day to Cell Tone showroom in panjim (9th June) and they informed me that the service would start by 6pm but the same was not started on that day also. Again I went to the showroom yesterday (10th June) and they informed me that the documents were already sent and there were no rejection from Idea Cellular and told me that they will inform me the status by 2pm. I took the showroom number which they gave me as (0832)2422011. I got a call from a person from Cell Tone who told me his name as Mr.Sanjay Chari (+919822120437) and told me that my service is restored, but when I checked I found it was not restored I tried to contact him on his cell (which he called from)many times but he didn't pick up my call I even SMS him what was his problem for not picking up my call but he didn't reply to me. I tired to call Cell Tone on their landline number provided by them but no one was picking up the phone. I was totally pissed off and frustated yesterday as for past 10 days I am facing this problem without my fault. I therefore request you to kindly restore my service for cell no.+919881343969 at the earliest. Thanking you, Yours faithfully, Sharada Kamat |
From: Devendra Dad
Message:
Dear Sir, I am using Reliance Blackberry service on my mobile number +919341947782. From few days i encountered a problem in handset, problem are as follows
1. On high volume there was some disturbances on speaker but little lower than higher volume it was clear.
2. Black Spots on LCD
Despite these problems handset was working fine only on high volumes there was disturbance in the speaker.
On contacting Reliance Blackberry customer care, i went to Reliance World, Cunnigham Road Service Centre, before 2-3 weeks back. Speaking with your representative Mr. Alim (+919343856576) he told me to come next day. As, i didn't get time i went on 07 June 2010 he told me that water has gone inside the handset. I said there is no water gone inside the handset if water goes inside there will be white patches on the LCD. He took the handset inside, after few minutes he came back and told me to come next day on 8th June. When i called up some number the speaker wasn't working,i had to use speakerphone to listen conversation. Asking him regarding this he said he opened the HANDSET. I asked him to rectify this, he said me to leave the handset with him or to come next day at 11:00 am (8 June 2010). Next day he kept me waiting from 11 AM to 2 PM sometimes he said there is problem in board, or to keep my handset with him, my problem wasn't rectified and said me the handset is out of warranty after my complaining to him that "why did he open the handset without my permissionhe said he will rectify speaker problem he took the mobile with him out of reliance WORLD, then i took my handset from him as he was going to some local store and some parts can be changed. Now please tell me what should i do with my handset, |
From: Ajay Kumar Jain
Message:
Dear Sir, I am having reliance Broadband Netconnect having no. 9320718450. earlier I was residing at Nerul in Navi Mumbai and shifted to New Location in Navi Mumbai at Kamothe. This location is having a problem of network which was reported to Reliance customer care on 11th May 2010 Complaint no 123760896. This call was closed on 20th May 2010 saying that problem will be resolved on 23th May 2010. Again I booked a complaint on 26th May 2010 for the same reason till date the problem of network is not resolved. Meanwhile a bill was generated which was waved off vide my request no 126538196. and subsequently since network is not available in my area, to keep my Data card active for emmergency uses I requested for its migration to per paid vide request no 127664040 on 27th May 2010. After 7 days when I approched the R-world, they are asking for Pro-reta payment of Rs. 350/-. My request to R-com is that since It was not possible for Reliance to provide services in my area, that is the reason I am changing my plan. Then why I am asked for the payment of the services which was not available to me during this period. I have been approching Reliance Communication but No Action is taken by them so far. Regards |
From: Dinesh Agarwal
Message:
Dear Sir, I am a PhD student from Atlanta, Ga. I came to Bangalore for a research at GE for 3 months. When I got here, I bought an Airtel sim (phone number 7760513101) from a local shop here. I submitted all my documents (first time) but somehow I received an SMS from Airtel that my documents were missing. I went to the same shop and enquired about it. I was told that the xerox copy with expiry date of my driving license was missing. I apologized and submitted (second time) it, I hoped everything went well. After 2 weeks Airtel barred my outgoing calls, incoming calls were working fine though. When I called the customer service they said they did not receive any document yet. The shop keeper claims that he submitted the document. As I wanted to resolve this quickly, I personally went to the Airtel office in Mahadevpura, Bangalore and submitted (third time) all my documents (1 photograph, 3 Xerox copies) again. Mr. Goush there accepted all the documents and on my request personally checked them. I was informed that it will take 24 hours for my connection to get activated again. Considering that it was a saturday when I submitted the documents I waited till monday, but it was not activated. I had to go there personally on thursday to get it activated. Even though it costed me a lot to travel there, I did not complain as I assumed such things happen sometimes. However, after few more days they barred my outgoing calls. I had to go to the relationship center and Mr. Goush made lots of calls and got it working on the spot. I thanked him and left. It has been a week and now my outgoing calls are working fine but incoming is barred. This is ridiculous, who has heard of outgoing working and incoming barred? I called the customer c |
Dear Sir/Madam,
I'm using vodafone connection for last 4 yrs in Kolkata.
On 07/06/2010 11:30 AM I've got call for activated caller tune thrice.
All the times i've ended the call with end button.
At night I've got message - "As per your request caller tune has been activated on your mobile no.
Rs. 90 Will be charged for 3 months rental" and Rupees has been deducted from my balance.
How can it be possible? However, while I'm calling customer care they're saying
that we can't give you price back and It is good to hear caller tune.
Perhaps you've activated it.
So Is this the kind of company vodafone is?
Cheating with people by giving callertune forcefully without infoming
and deduct rupees automatically.
Is this the kind of service we're paying for? Everytime cutomercare will say anything and we'will
be the ultimate victim. One more thing this the not first time this is occuring. I've faced problem
earlier also vodafone has theft Rs. 150 from me.
Regards,
Amitava basu
Kolkata
West Bengal |
From: Ankur Gupta
Message:
I have a reliance phone vide no. 9342753365. I had paid my may month outstanding of Rs. 585/- in cash to Reliance Franchisee "GOLDEN COMMUNICATION" (Big Bazaar Lane, Shop No. 2. #1301, 25th Main, 9th Block, Jaynagar, Bangalore - 560069) on 31st of May 2010 vide slip no. 747 dated 31.05.2010. After that i got a message from reliance to deposit the outstanding and barred my outgoing services on 03.06.2010. I call to reliance customer care no. and inform him that i had paid the outstanding. So please start my outgoing facility. But they didn't started. Than i book a complain vide no. 128299145 on 03.06.2010 (09.42 AM)to reliance customer care. They ensure me that the problem will be resolve with in 3 days. But still they have not sort out the problem. Many times i called to customer care, but they didn't help me. Because of that i loose almost 1000 Rs. and i was faced lot of problems. I want to reimburse these expenditures along with penalty. Please help me |
From: Amitava Basu
Message:
Vodafane cheating us thru giving caller tune forcefully. I'm using vodafone connection for last 4 yrs in Kolkata.
On 07/06/2010 11:30 AM I've got call for activated caller tune thrice.
All the times i've ended the call with end button.
At night I've got message - "As per your request caller tune has been activated on your mobile no.
Rs. 90 Will be charged for 3 months rental" and Rupees has been deducted from my balance.
How can it be possible? However, while I'm calling customer care they're saying
that we can't give you price back and It is good to hear caller tune.
Perhaps you've activated it. So Is this the kind of company vodafone is?
Cheating with people by giving callertune forcefully without infoming
and deduct rupees automatically.
Is this the kind of service we're paying for? Everytime cutomercare will say anything and we'will
be the ultimate victim. One more thing this the not first time this is occuring. I've faced problem
earlier also vodafone has theft Rs. 150 from me. Regards,
Amitava basu
Kolkata
West Bengal |
From: Kunal Wadhwa
Message:
Dear Sir
My mobile no. is 9896332785, Airtel.
On 17 May, 2010, I got activated SMS pack, of Rs. 53, by easy recharge.
It gives 350 SMS daily for 30 days.
But on 21 May, I was being charged for msgs. at normal rate (Without benefit of Rs. 53 SMS pack)
I tried to register complaint on 198, national complaint no., but the no. did not exist, it said as I dialed 2-3 times.
I talked to a customer care executive (vide ticket no.35234630)
He replied that u can't get the benefit of this service, being in possesion of
a demo sim
But I am having a normal customer sim and not any demo, as there is no option for recharge, being a sim with less memory.
He said he even can’t register complaint in this matter.
I registered the complaint with nodal officer on same day.
He replied next day, asking the date of recharge, which I provided him immediately.
Acknowledgement mail said that he will revert back in 24 hours.
But he didn’t revert till now.
Since maximum time limit for redressal by him was 10 days and that limit was over yesterday, 31 May, 2010, so I forwarded the matter to appellate authority and other addresses given in the reply mail.
As usual, the acknowledgement mail said that that they will revert back in 24 hours.
But now those 24 hours are also lapsed.
Kindly help me by taking suitable action.
Money deduced on 21 May, 2010, for msgs., to be refunded and validity of pack for the days, during which I was and shall remain without pack, needs to be added.
In addition, kindly tell me whether I can claim for compensation for the inconvenience created by them.
Thank you.
Kunal Wadhwa
1 June, 2010 |
From: Jatin Gori
Message:
Dear Sir / Madam, I had got my pre- connection activated in the year January 2008 this card was purchased from Rahul Enterprises & a VIP No: 99870 07007 was given for which the payment was settled in cash. After a month M/s Frontline Sales called up & suggested me the plan (Bonanza Plan-199) for which I had agreed & according to them submitted my documents along with the sim-card to the office to change it from pre- to post-, plus paid the activation charges, & not just for 3 to 4 days of usage, my post-paid connection was terminated without even intimating me or giving me any prior notice. On asking them I came to know that one of the Airtel company owner was holding the number & all the database records which got later replaced & also the plan was converted back to pre- from post- # . But to you understanding I have the original bill copy from the Airtel Company where it states that I was the legal owner of that number & also address given to them. For this I feel it’s totally illegal, that the big company like Airtel can do such a blunder with there customer …. Please sir, I need the justice. As Customer I won’t bear the loss it’s not my fault? It’s been more than 3 years I haven’t got any justice so please help me out & solve the matter as soon as possible. I am looking forward to the positive reply. Hope would get the justice soon.
Jatin Gori
|
From: Punit Singhi
Message:
Dear Sir, I was holding my airtel prepaid connection -9901013235 from last six months. Few days back (around 15th May) my outgoing calls was barred by airtel. When I called to airtel customer care for the cause of barring my outgoing calls, they told me that I need to submit my address proof again as the details are not correct. I have told that I have already submitted the required Address Proof. When I have asked that what is the information missing or wrong then they told the connection is in name of some other one. I was shocked that how come it is possible when I am using it for last six months. I had called their customer care several times in last six months and as per their regular exercise they basically verified the caller name, so how come they couldn't able to find that time the connection was in wrong name. I thought of submitting the documents again just because of I don’t want to change my number, but I couldn't able to submit the document again as I was out of station and when I came back they said that they have disconnected the connection. I again asked the reason and they told me that it was in name of Suresh. Due to this I have also lost my money as it was prepaid connection and gone through a mental harassment. Moreover Look at the below conversation from airtel also where initially they said I have to submit the address proof because I am exceeding the limit for no of connections to hold but later on they told it is in different name. One of their executive told me that they barred my outgoing because my phone was switch off while their tele call (verification call) so I have to submit the proof. It shows that I have never got a convincing answer from airtel that why my c |
From: Prasoon Kumar
Message:
Hi
This is Prasoon.I am being harassed by Airtel Billing department for so long.
Issue is related to Bill Payment for Airtel Number 9970176005.
On Feb 27th 2010,i paid all the dues for this number and it was agreed that numbers will
be closed but now i am again getting the call for this Bill Payment.
Kindly see the below Mail Thread for the same:-
<!--- Mail Thread Start-------------------> From: Manish.Lonkar@Airtel.in <Manish.Lonkar@Airtel.in>
Subject: Re: Kindly make the payement - 9970176005 & 9730018072
To: "prasoon kumar" <prasoon_nitjal@yahoo.com>
Cc: pune.gurusai@gmail.com, vandana2@tcs.com
Date: Saturday, February 27, 2010, 6:00 PM
Dear Vandana,
Kindly make the payment of Rs. 2600/- for the number of 9730018072. after making the payment both the nos. will be closed your account. Regards,
Manish Lonkar
Pune - Corporate |
From: Hareesh Nayak
Message:
Sir,
My Airtel Mobile Number Bearing 9902728524 is idle from last one week. i have sent many mails to Airtel but they have not taken any interest to solve my problems. because of their action i lost my part time job. My employer daily firing on me because from last one week i have not attended for duty. i am fully engaged in above problems. i took three times duplicate sim card. but still my number is idle. i lost more than Rs.15000. details of message is given below.
Sir,
There is still no reply from your ( Airtel )side. my number is not yet activated. how long will it take to answer my question.
by
Hareesh Nayak |
From: Vishal Alimchandani
Message:
Dear Sir / Madam, My complaint is against TATA INDICOM ( TTML - Mumbai ) for their defective products, services and support. I am photon+ customer A/c no. 975620264. I mailed/emailed/phoned many times and used core.nic.in also for resolution. TTML employee abuse, misbehave, misguide etc. I been paying my all bills timely but never got satisfactory resolution to my problems reported from purchase date. PRE_SELF_NOTICE and/or else communication was done since purchase date. I am expecting closure and full refunds of all bills, hardware cost, compensation on other losses due to defective products and services. Please feel free to let me know if you require more details. |
From: Parabhujot Singh Dhillon
Message:
Respected Sir, REFUND OF ACCESS AMOUNT PAID TOWARDS VODAFONE MOBILE #9916901698 I want to state that I was having a vodafone post paid connection number 9916901698 and wanted to terminate the connection. Hence I went to the nearest Vodafone office (No. 1 Bafna Towers SM Circle Ayyappa Temple Road Jallahalli Junction Peenay Bengaluru 560058) on Feb 18, 2010, and submitted the application along with proof of address. The officer there (Vodafone employes trainee who do not know the procedure most of the times) told me to deposit the amount which was due for the month of Feb 2010 which as per the officer was 290 rupees. I duely paid the amount and was given the recipiet for that . After that the officer gave me the customer acknowledgment copy #119462 and stated that my connection has been terminated. However, on March 5, 2010, an amount of Rs 184/- was deducted from bank account by ECS of Vodafone. I went and enquired about that from the above office of Vodafone and the officer (trainee) there told me that he has made the necessary corrections and that the amount would be refunded by way of a cheque which will be delivered to my home address. I was waiting for the refund and after one month or so again went to the Vodafone office and the officer (trainee) there told that you would certainly get the refund. I came back and was waiting again. Meanwhile on May 29, 2010, I recieved a call from Vodafone stating that an amount of Rs 120/- was due from me and that I should pay it. I told him that I was expecting refund from them and not vice versa. He stated that you have not applied for cancellation and that you have to write an email to this effect. I told him that I had visited their office in |
From: Naveen Haridas
Message:
BSNL No. +91 80 25933719
This number is registered under Mr. Anthur Haridasan, my Father. He has subscribed for the HOME UL 750 broadband plan since May 2009. The issue is that the broadband keeps disconnecting and when it is connected it takes ages for a webpage to open up. For a simple site like rediff.com takes about 20 secs to load while the same page takes less than 5 secs to load on a similar connection when we were living at a different location which is about 20 kms from this apartment. The Broadband was functioning perfectly until November 2009. From December 2009 it was erratic. Me & my wife moved into the apartment at the end of Jan 2010. I have made many complaints via online, telephone & personally to BSNL. All they do is send a linesman who is rude and does not now his job because all he does is put the blame on the the internal wiring. I called in the technical team from Brigade who are the builders of this apartment, and they have confirmed that there is no fault with the internal wiring. I just had to pay the fees for the broadband service for the next 1 year upfront and yet I do not have proper broadband services. I cant apply to another service provider as the only provider in this building is BSNL. |
From: Anustup Chakraborty
Message:
I am an outstation candidate. I had taken Vodafone prepaid connection (9833758164). But my service had been disconnected 3 times. After the 1st disconnection, they said me to resubmit the documents. I did so. Again after the 2nd disconnection, when I visited their outlet, they said that they made a mistake in filling up the form and so they reactivated. Now again they have disconnected my number from 26.05.2010 with the pretext of incomplete forms though they themselves have filled in all the forms.
I am being harassed continuously. I work in a bank and such discionnection is hampering my work and peace of mind.
I want to sue them and penalise them.
I had twice submitted all the required documents at their outlets in Mulund and Powai along with the productuion of original documents. |
From: Chandru S G
Message:
Dear Sir, My name is Chandru S G i have a complain against to Air Tel mobile, I have a Air Tel connection & my no is 9945712455, Rs. 299/- plan with 750 mins free & 200 SMS free per month but now they have changed my plan without informing me, that is "new turbo plan Rs. 299/- with 10500 secs free" from Jan 2010. If I convert 750 mins into sec it will be 45000 secs. I will loosing 34500 secs. I called up to the customer care but they are not agreeing to the change the plan to the previous one, I have also informed them without changing my plan, I am not going to pay the bill. I request your concern on this and resolve the issue at the earliest. Awaiting for your early reply. Thanking you, Chandru S G. |
From: padma rao dasala
Message:
I have subscribed to the sify broadband Internet access (user id: padmarao_pjnet, service plan U192).i have been using this service from the last two years. recently i renewed the account for the month of may 2010. After few days the internet stopped functioning. On contacting sify broadband they mentioned they have some problems with their local service provider in hyderabad(P J net services, Chilkalguda,Secunderabad) and hence not able to provide services. i had complained about the same many times to sify broadband, begumpet. no one is responsive. they are un plugging the connection for many hours and the balance is being deducted even if the connection is not provided. this is not at all fair. i had to lose ample amount of money contacting the service provider who gives a very rude response. i doubt that the LAN people are tapping the connection and misusing the service.
i kindly request the concerned authorities to take the required action at the earliest.
thanking you sir,
D.Padma Rao. h-no:11-4-322/20/42,
near m.c.h park, srinivas nagar colony,
chilkalguda,secunderabad-500361 |
Sir/Mam,
On May 26, Rs.99 were deducted from my balance without any reason. I received no SMS from your side regarding the deduction. I made a complaint regarding this to customer care, Nodal office and appellate office. The corresponding details are as follows:
Customer care: Mr Vipul, 0526382563
Nodal office: interaction no.39138200
Appellate office: Ms Harshi, 52713762100 Ms.Harshi called me on May 27 at 9.41 a.m and told that she had checked the details and was forwarding the complaint for reconsideration. I want an update from Airtel for whatever procedure is being followed.
Kind attention Ms Harshi: Please reply me with the the updates. A disgraced customer:
Rashi Jain |
From: Hareesh Nayak
Message:
i am a prepaid customer of Airtel. my mobile no. is 9902728524. 25.05.2010 i got one message that ssim 9902728524 lost. after that my connection diconnected. 26.05.2010 morning i went to Airtel Local office in Manipal. i told them about my problem. but they told my number is swap in bangalore. that means somebody else taken Dublicate sim in my name. but without checking ID proof how they have issued dublicate sim?. because of their carelessness i lost my patience as well as my money. please solve this and give judgement in favour of me. waiting for your reply
Hareesh Nayak
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,, Sir, Rs.50 is credited to my number.9902728524. Bangalore Dealer who made mistake has called me and apologizes about the matter. he promises me that he won't do such kind of mistakes in future. first i am giving thanks to Mr.Amit Kumar Srivastav ( Advocate ) Consumer forum. i always remember his sincere effort to solve my problem. i am greatful to him. god will give good health and good status to him. i will pray with the god for the same. sir, thanks again. |
From: ramesh kumar sapru
Message:
i have taken the services of aircel service provider with cell no 8802640690 , while watching a sudden debit of Rs 30 from my advance rentals, on enquiry i came to know that company has activiated some voice chat service, which i never aksed for or have used the service, it is actually meant for lovers and not for a man of 58 years age, i requested for deactivation of this service, which has not been done till date, and every time Rs 30 are being debited from my advance payments. this is a unfair trade practice for which i protested vehemently.it appears that the company has laid traps to trap their clients
i have aksed for the reversal of these charges, but till date they have not been responsive.i would request you to please advise the company to desist from such practices and reverse the entry
rksapru c130 saraswatikunj gp housing society plot no 25 patpargunj delhi 110092 |
From: ketan doshi
Message:
date : 22.05.2010 dear sir i am consumer of mtnl mumbai tel. : 022 - 26730496 i have submitted complaint letter and related document to mtnl on 20.05.2010 and online complain no. is 82143. my person visited three time there they are telling we will resume ur service in evening but it is already 2 days has gone still they are sleeping careless and ignoring their costumer . as this is business phone so we have already got loss in it. pls fo the needful thanking you rgds
vijay
manager
9324168845 |
From: Arpit Jain
Message:
It is complaint for Tikona Digital Networks, a broadbacd service provider. Sales Executive Mr. Devendra in Kandiwali East, Thakur Complex area have given commitment to provide internet connection along with wireless router; took cheque long back and still not fullfilled the commitment. Everybody including Sales executive Mr. Devendra, Technical Executive Mr. Vardhan have stop picking up phone and nobody is responding.
Would like to file compensation aganist this situation. Carrying all relavent documentations and details. |
From: zain naqvi
Message:
i have purchased an airtel sim card yesterday, i have been charged Rs. 450 for a 49 Rs new sim card by being told that this is a sim card of series 9, ie. numbers starting from digit 9, as now numbers starting from digit 7 are existing in the market so i was asked to pay extra for the sim card in airtel office, frazer town bangalore. |
From: Prashant Kumar
Message:
Dear Sir,
I have bought Airtel Sim card -7760509429 on 2nd May10. It was activated and i have taken recharge of Rs.46 for 1yr validity and Rs.98 recharge for internet conectivity for 1 month. This sim card get recycled without any information within a week of service. Now Airtel is telling you have to take fresh connection and my all credit would lapsed. I have send a request mail to nodal officer airtel, karnataka on this but no response till now.Its already 10days gone but they are least bothered about this.
kindly help me out in this case.
regards,
PrashantKumar
9986233406 |
From: Varun Goel
Message:
Dear Sir, I had purchased Reliance netconnect Broadbank + connection(9323465874) on 17/05/2010. The representative from the company Vriti Infocom, reliance's selling agent, came to cllect the documents and asked me to make the payment online. He said the connection would be activated in a few hours. It has been four days and the connection ahs not been activated. They are demanding further documents for verification. I believe this is a clear case of misselling . why dont these people list down all these things before they sell. Why was i told that the documents given were enough. I would have not made the payment at all if the selling agent would have told told me about there various conditions. Now i have spent Rs 2300 (payment refrenec no 2334551) without any service being offered. my phone calls and emails to the reliance selling agent Vriti-Infocom remain answered. Please help me getting my full refund. the selling agent should be penalized for intentional misselling |
From: satyaketu vidyalankar
Message:
i bought aircel sim on 25 apirl 10 at that time retailer told me outgoing call charges
is 1 paisa/ s but after activation of sim they charge 1.2 paisa/sec for std . regarding this matter i contact the show room of aircel at that they told for every mont you get 10,000 sec @ 1 paisa / sec after that 1.2paisa/ sec. when i contect to nodal officer she told me the rate was change from 26 April it was 1.2 paisa / sec we correctly charge, then i told her but either your retailer and executive not told me about that. then she told me it is strategic decision we did not disclose it. in this where is customer i.e my fault and why i pay @20% more . |
From: Sanjeev Gupta
Message:
I have subscribed to the Tata Indicom Internet access. last year in the month of June 2009 I renewed the account. After few days the internet stopped functioning. On contacting Tata Indicom they mentioned they have some problems with their local service provider in Thane and hence not able to provide services. Iasked for a refund and they said they would provide the same. Since them I have already written more than 20 mails to them and they always mention we are looking into our accounts and get back to you. Even after one year they have not refunded me the ampount.
I would like to see them penalised for a shoddy service and haeassment to consumer for one year. Can you help? |
From: Vinay M
Message:
I have paid Airtel a cheque for 1000 Rs on 7 May 2010 towards Broadband connection. This was done after one of their agents Abhi ( ph:9845571470)confirmed they had service in that area. After 4 days within which my connection should have been set up they called up and told me a connection was not possible and that I would have to wait for 15 days for my refund. They are not giving me any interest for keeping my money for 15 days. Also not apologetic for the lack of service. |
From: Soujanya Reddy
Message:
I subscribed for internet connection from Tikona Service Providers.they took 3months in advance of Rs 1800..for the first month their service was good but after one month they didnt respond at all..i gave them many times complaint..only one month i could use net connection after that there has been no internet connection at all.I have enough proof of bills and all.I hope you would help me out |
Hi,
I stay in Goregaon East, Mumbai. I have suddenly received a very huge amount of electricity bill. In context to that, I tried to check my electric connection if there is any flaw in it as its highly impossible to exhaust 541 units in 20 days in a 1BHK.
Now, I hired an electrician to see if someone is tapping my connection and he concluded that no one is actually tapping the connection.
I started monitoring the meter reading on a daily basis, I kept my main switch turned off for 10 hrs and noted the initial and final reading from the meter. To my surprise 2 units have been recorded although no consumption was made to it.
So, for 24 hrs my meter goes about 4 units extra although no consumption is made.
Just to add, I had kept 2 tube lights, 1 fan and a fridge switched on from 19:00 hrs to 9:00 hrs and the amount of unit exhausted shows to be 13 units. Definitely, its a faulty meter.
This way beyond to what it should be ideally, I can understand the processing/calculation of energy meter as I am an electronics engineer.
I reported this to the reliance energy help desk, I have sent them mails multiple times and they have turned a deaf ear to my complaints.(please refer the mail sent with sub:Fwd: {DMTO10000398} [REPLY1] Response to your mail dated 08/05/2010.)
I was billed Rs2700 for 20 days of consumption , I strongly feel that getting the electricity board privatized has planted thugs in our society.
Please look into this issue and provide me with a speedy resolution as this electricity bill is burning a hole in my pocket .
I have great trust in this authority (mail@consumerredressal.com) as many of my friends have received speedy resolutions, I am looking forward for the same help you all have rendered to others.
Please help me!!
My Reliance energy Account Number:101388900 (registered under my Land lord's name : M V Mankar.
Address: 2b- 708, dheeraj valley, goregaon east, mumbai.
Regards, Rakesh Mukherjee ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,, Amit,
Thanks a lot !!
The reliance technicians came down today and have found out the issue.
Regards, |
Dear Amit,
Thank you for your response. Iam pleased to see the turn around time.
I have been facing severe problems with my account with BPL. List of problems faced
My account have been converted in to a corporate account without my consent
I have been paying Rs 599 as rentals every month which is way above the other schemes they have. I have been calling them to have this changed to a better scheme but with no revert from them
Every time I call them to check the status i am kept on hold and then the call gets disconnected after 5 minutes with no call back frm them
The last time i tried reaching them i was informed by one of the call centre executives that Mr Sayed ( their supervisor will call me back with a response but till date i have no response.
I tried making a last attempt yesterday and spoke to one of their executive Hussain or Hassan (dont recollect his name) and he as always kept me on hold for some time and the call got disconnected. I would have called them not less than 10 times but with no luck.
After reaching a stage of frustration and considering this as a solution - I wish to inform you that i have gone ahead and applied for a pre-paid connection yesterday at their gallery in Mululd as that will allow me to retain my number without me needing to contact the customer care department. My mobile number is - 9821134311
Thank you once again for writing back to me
Regards
Shama |
From: Venkatachalapathy Raghavendra Rao
E-mail:
Message:
Respected Sir / Madam, I hold a valid Airtel SIM (9972001131) and I have been a subscriber of this service since Mid 2007. This SIM has been with my spouse for her personal usage. My bills over this period of time has never been in excess of Rs 700/-. My March 2010 bill suddenly showed up as 1,661.26. I went through the details of the bill and found that there were two ISD calles made (details as given below). 1 18/Mar/2010 16:16:22 006703309224 08:23 900.00 2 18/Mar/2010 17:07:19 006703309224 01:43 200.00 I cross checked this with my spouse as she holds this SIM in her pocession and she confirmed that she has not made any ISD calls. The said calls reach to East Timor when I checked the country code. I have I raised this with the Airtel's customer care 121 over phone and I was told that the team will investigate into the matter and revert to me in 4 days. I did not hear back from Airtel in 4 days time. I raised the same issue with 121 and it was then I was told that, "Airtel has completed and Investigation and the calls have originated from my side only" and I was expected to pay the bill. I raised this issue on 21st April 2010 with the Nodal Officer Meenakshi Bora nodalofficer.kk@airtel.in specifically asking for the IMEI number from which these calls have originated. From then on I have been receiving acknoledgement mails and responses which just mention that, "Airtel has received my complaint and they will investigate into the matter and get back to me with a resolution in 24 hrs" and "The issue has been investigated and the charges are valid". I raised this with the Nodal officer over ph |
From: RAVI NAIR NAIR
Message:
I AM A SUBSCRIBER OF MTNL MUMBAI SERVICE (NO : 9869660082)and i use trump prepaid card from the last 5 years//i had applied for DO NOT DISTURB facility in december 2009/and the messages should have stopped by february 2010 /its MAY 1st WEEK & THEY STILL KEEP COMING /it is very disturbing and irritating that inspite of the PREVAILING NDNC RULES /THE mtnl senior staff has been incapable of stopping this messages /now they are asking me that i should keep informing them daily about the messages whch i get and thats ridiculous and pathetic/
i would now prefer to be paid rupees two lacs for harassment ,mental agony,short of service and wastage of time and energy on this flimsy issue due the mtnls inefficiency thats promised and not delivered / i have BEEN DEALING WITH MR R GOPAL /MR DEEPAK mukherjee AND MRS THOMAS who are senior staff in mumbai /and on all occasions they have either pleaded inability or given me reasons that are unacceptable.
please oblige me by inviting me for a one to one discussion at any of their offices in MUMBAI |
From: Aashith Shetty
Message:
vodafone has been call me for my bill payment even before my due date. and when i asked the agent for the name of the firm she was calling from she refused to give me the information. and on a regular basis at least three different agents call for payments with confirming who they are talking to on the same day. a few weeks ago an agent called me for a payment on another number even tho i repeatdly told them not you and on questioning them he said " it's none of your business"! i'm really fed up of telling them the same thing over and over. it's ruined my mental peace and embarrassed my position in front of family and business peers.
vodafone Number-9986909063 need all the help i can get. aashith shetty |
From: Rahul Moharir
Message:
Auto activation of sms pack on my number
Hello Sir,
I have been a reliance postpaid customer for a long time now. Since i migrated from Mumbai to Bangalore, i changed my number and got a prepaid connection of Reliance GSM number- 9019906693 . But Since a long time i have noticed that some VAS packs are automatically been activated on my number. Today when i called the customer care, they told me that the packs are auto activated.
I dont understand that if i need a pack to be activated on my number, then it should be totally on my request. I requested for a refund but they refused me saying that it wasnot possible and i should have enquired it in advance. Kindly look into the issue as this is simply a waste of money. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRF EFFECT ,,,,,,,,,,,,,,,,,,,,,,, Hello Amit,
I am writing this mail gladly to inform you that the amount deducted from my prepaid balance is refunded back.
I am very happy with the other services of the provider and would not like to pursue the issue anymore. I thank you for your help and quick response to my complaint.
Thanks Again.
Rahul Shyam Moharir. |
Dear Sir,
There is no meaning to continue with the broadband service provided by TATA Photon+. The service provided by TATA Photon+ is absolutely no use for me. So I am requesting you to cancel my broadband connection and refund my money immediately. I have to go for other broadband connection which is most vital for my job and career and for my company and project. Only because of the same whole things got affected.
After completion of 30 days Bill will come for Rs.1000/- . There is no meaning to pay for the service which is no use for me.
So it is my kind request to cancel the broadband connection and refund the price (Rs.2399/-) enable to take alternate connection immediately.
Please give your decision immediately. I cannot wait for a single day because I am working for the abroad project and my working is critical for the same. I have to take alternate connection from immediate effect.
I am waiting for your decision.
Yours reply is the decision factor for me to file a complaint before Karnataka State Consumer Disputes Redressal Commission .
Thanks & Regards,
Suvendu Mishra
|
From: Arun Balgi
Message:
Dear Sir, I have purchased Reliance net-connect from Turbo Telecom Pvt. Ltd. on 28th March 2010. My device was activated on 1st of April 2010, but I could not connect to the broadband. And they started billing. I lodged complaint(compliant number 123454360) to customer care on 7th April. They told me that you are not getting the signal, so we are forwarding your complaint to our technical team. But till now they did not rectify the problem nor they are replying me. Even I sent e-mail to their nodal officer Mr. Tilak Chatterjee, but I did not receive any response from them.
Now I want my money back.
Please help in this matter.
Thank you. |
From: AHAMED ASHRAF ABDUL SAMAD
Message:
Respected sir I am customer of air tel network karnataka, my mobile no was 9845362877 . i paid thousand rs for life time card, airtel officer told that this offer only upto one month, do immedietlty within this week otherwise offer will expired. after that they have given for rs 450 for life time card to all people first cheating, ( justice can roll back which i was spoken to air tel officer since i purchased my call. they old that you should keep sim card idle for six month. now they are telling three month keeping idle, i shouted them, airtel company preplanned and cheated all indian. I have given the mobile no to my all relative and frinds. now i am struggling to contact them. so please forward my complaint and give justice. in future air tel company should give to people of india fake offer thanking you with regard
ahamed ashraf |
Dear Sir,
I am Sudha Singh, working in Mumbai. I need some suggestion from you on small things.
I had marked you a copy of a mail I had sent yesterday to reliance broadband plus nodal officer. It was regarding the problems I was facing with their datacard. I had bought that datacard more than 3 weeks back and am still not able to use. I have been making calls on calls and running from here to there since then to get it done but to no avail.
Sir, I am 24 years old, MBA from IIM Lucknow, working with a public listed company. I work hard during the week and do not have much time to handle rest of things. Still I have been following them for 3 weeks. It becomes a mental torture for me to do that after the time and efforts I put in my work. I was wondering if I can put in a police complain against such issues, but everyone warned me it will become more difficult for me as it will take more of my time and efforts and it wont make any difference to such a big company. Is it true that I would be the one to get in trouble if I complain to police for small things? I am living alone in Mumbai and do not want to get into such trouble, but I do want to bring it to notice if something is wrong in systems which creates problems for common people.
Before this, around a month back, I had even bought Tata Photon and was getting some trouble and there also people were passing on the ball from one to another. I thought it was waste of efforts and I better put in more money so I threw that and bought reliance broadband plus, but similar problems persisted. Therefore, this time I decided to put up a fight for my hard earned money I have put into this device.
This is not only thing, I have had problems with taxi drivers earlier, who charged much more than fare and I had to pay because none of them wanted to go, also they would refuse to go to short distances, and they use abusive language when I tell them to behave as per regulations.
Sir, please tell me what am I supposed to do in such situations? Shall I accept that I can not make a difference and have to accept things as they are, or shall I complain to police and in the process get more trouble for me, or is there a way that I can bring this to your notice and still I would be able to live my normal life without much trouble. Can I go to someone for help in such situations?
Its really a big dilemma for me, please help me out.
Regards,
Sudha Singh ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, CRE EFFECT ,,,,,,,,,,,,,,,,,,,,, Thanks a lot Mr. Amit, my internet services are activated.
Really thanks a lot.
Regards,
Sudha Singh |
From: mahesh mishra
Message:
i purchase tata mobile (hairer peace) on 11 sep 2009 but mobile off automatically on feb month i submit that peace at tata service center (sakinaka)last 3 months back for repair or exchange but they not provide any facility to me. i purchased mobile with 1 year warrnty....so what can i do now....last 3 month my 1 mobile is off i lost lots of imp calls....plz help me... |
From: Sudhir Chauhan
Message:
Hi,
I have been running pillar to post to get a refund of my Airtel deposit.
I had cancelled my Airtel Hyderabad post paid number when I moved to Chennai ( official address) in Nov 2009.
Till date the refund is pending.
All I get everytime is horrible customer care services & Auto generated acknowledgement mails.
I am frustrated and stressed by their attitude.
Pls advise me how I can go ahead and file a case against them at Consumer court in Bangalore ( my permanent address)
Thanks
Sudhir Chauhan |
From: M.Balakrishnan Nair
Message:
The following complaint was send on 28.04.2010 to RELIANCE BIG TV CUSTOMER CARE. Dated: 28th April 2010
To Manager , Reliance Big Tv Subject : Regarding the disconnection of the relay of channels before the completion of Package Period
Reference : (1) Id No: 200568125562 (2) Id No: 200568124451
Dear Sir,
I, Balakrishnan Nair, your customer since 26th august 2008 had bought two connections and paid Rs.3990/- for each connection with SOUTH SMART OFFER. (12 months free South premium Pack). I am sorry to state that your Ignorant service has caused us lot of inconvenience.
In the first month you established connection wrongly and put our entry in wrong Package.We made compliant regarding the same problem several times to Customer Care and Dealer (Pragati Electronics), then the problem corrected after 18 days (month of September 2008).
Now again the same mistake has been repeated from your side, we have paid fee for yearly renewal, which was Rs. 2325/- (for each connections) for South Starter on 28th August 2009. In spite of the proper payment, you have disconnected the services on 24th April 2010.
The Retailer M/s. Pragati Electronics, whom we first approached, said problem is due to your misinterpretation & that You may have probably feed our entries in wrong Package. Through this you are violating the rule as well as denying the privileges of the consumer and it is against consumer law. <br |
From: Sandeep Mehta
Message:
Dear Sir, This is in regards to a call that I recieved from an unknown number on 01-05-2010 at 5:58pm, since I couldnt answer the call as I was busy I thought of giving a callback on the same number assuming that it would be a call from someone who would like to contact me. When I called the number I came to know that an amount of Rs.10 was deducted from my mobile balance and a ringtone has been activated which I never subscribed for(my mobile no . 9867443878 Sir, Since I did'nt wanted that caller tune which was activated I called up the customer service to deactivate the ringtone and credit the money back.I called up customer service from my other number which is again an airtel number.i.e., 9987032004 .On contacting Mr.Rockt Dsouza who called himself the Supervisor of the department Airtel on 01-05-2010 at 7 o'clock was very rude,harsh,not at all cooperative.He spoke to me in a very rude manner which was not at all professional & highly unethical. So I humbly request you to take an appropriate action against Mr.Rocky Dsouza supervisor in Airtel
................................................................................................................................................................. CRF EFFECT ..................
Dear Mr. Amit Kumar Srivastav (Advocate Legal Approach) I thank you for your kind attention & timely action that you took in my case. I would like to inform you that Airtel India has refunded the amount of Rs.10 which was deducted from my phone no. 9867443878 for a ringtone which I never subscribed. Thanking you,
Regards,
Sandeep Mehta |
From: Kuldeep Sharma
Message:
Respected Sir/Madam,
My name is kuldeep sharma i have a complain against to reliance data card broadband service. Sir i am using reliance broadband service with broadband number 9379373962 . This months bill which is provided by them is more then 3200/- which is false.When i complain them in there customer care with complain id 125077336 they are saying that i now i have to make the payment of 1930/-. And here they are not redy to provide new bill which they are asking. Sir they are cheating costumers and here i told them that after getting the new bill only i will make the payment then they are saying that we will not give regenerate bill and its your wish to make the payment or not and if you will not make the bill payment then next months bill will come with added of late payment fees. Sir kindly help me and guid me what should i do. I am a research candidate from ANNA UNIVERSITY COIMBATORE. Sir they are cheeting us any how and the ammount what they are asking from me for payment is also false. Request person Kuldeep Sharma |
From: Sukhmani Bhatia Chugh
Message:
My complaint is against the Vodafone group. i have a prepaid number of vodafone. On April 28,201o, about Rs. 60 were deducted from my prepaid account stating that i have got some services activated on my number namely missed call and caller tune services. This is to inform that i have not got these services activated on my number. Everyday a number of promotional calls are coming on my number asking to register for caller tumes so that the customer might be mistaken into activating at some time. It was promised to me that the balance that has been deducted will be refunded in my account on April 30,2010 but when i enquired, they refused to refund the amount.They said that the services have been activated at our end when this is untrue. When i tried to put forward my point, they refused to listen.
Just because the customer has no proof of their innocence, the companies are making a fool of them and charging money at their whims and fancies. I have been trying to reach the seniors or higher authorities at vodafone but to no avail. They put my calls on long holds and then disconnect it.
These companies are into robbing customers of their hard earned money and the customer has no way to prevent it.
You are kindly requested to take the necessary actions to provide me justice so that these companies can be taught a good lesson. |
From: RAJESH KUMAR TRIPATHI
Message:
I have taken a broad band connection from Tata Indicom, I was a customer for the last year also. And I did face minor problems
This year in March when I renewed the connection, Since then the same is not working
I keep sending messages daily to them but there is no help from them. They keep lying about someone coming to my house and repairing while I know that the house is locked.
Now they are not returning my money nor are they trying to solve it
They say that the problem is with my machine and that is not true as I use a differnt internet service in office and it works fine
I have lost a lot of money and it has caused me a lot of mental agony
Please help me
my id with tata is |
From: Jatin Gori
Message:
Card deactivated
I had got my pre- connection activated in the year January 2008 this card was purchased from Rahul Enterprises & a VIP No: 9987007007 was given for which the payment was settled in cash. After a month M/s Frontline Sales called up & suggested me the plan (Bonanza Plan-199) for which I had agreed & according to them submitted my documents along with the sim-card to the office to change it from pre- to post-, plus paid the activation charges, & not just for 3 to 4 days of usage, my post-paid connection was terminated without even intimating me or giving me any prior notice.
On asking them I came to know that one of the Airtel company owner was holding the number & all the database records which got later replaced & also the plan was converted back to pre- from post- # . But to you understanding I have the original bill copy from the Airtel Company where it states that I was the legal owner of that number & also address given to them.
For this I feel it’s totally illegal, that the big company like Airtel can do such a blunder with there customer …. Please sir, I need the justice. As Customer I won’t bear the loss it’s not my fault? It’s been more than 3 years I haven’t got any justice so please help me out & solve the matter as soon as possible.
I am looking forward to the positive reply. Hope would get the justice soon. Thanks & Regards |
From: RAMASESHAN PANAYUR RAMASWAMY
Dear sir, My Name is Ramaseshan and have been an Airtel post paid connection customer for
more that 7 years. This connection with Mobile number 9840389770 was taken
whilst i was employed with Murugappa Group and i moved out of this group in Apr
2007. I did not realise that the connection is reflecting the same old group
name even after changing to Accenture my new employer. I did realise this when i was proposing to get the second connection in my
name. Immediately gave all the proof to Airtel whilst applying for my second
connection so that both my old connection and new connections are reflecting I was promised by the team that it will also be changed in their records
accordingly and i did all that is required to make the change including the
payment of unbilled or outstanding amount. Airtel being one of the reputed concerns with fundamentals and strong beleif in
integrity, i never doubted the charges and i have been paying without going
through the detailed billing. when i ran through the Nov 09 bill that is where
i was in shock to see the CUG change has not happend and calls to 9600063770 is still being charged both ways. multiple emails also sent
from my present employer id but no actions. I raised a first complaint with Airtel customer care in 19th dec and i was
promised that they will change this and was asked to pay the
unbilled/outstanding and also was promised to reverse the charges but only for
3 months as system does not allow reversing for period more than 3 mon |
From: MUNIM AKHTAR CHOUDHURY
Message:
I took a mobile connection No 09844876560 from Spice(Now Idea Cellular) on November 2007, i am facing a lots of problem from IDEA service which i am pointing below::
1.May 2009 i got an SMS that cricket pack has been activated in my mobile!! immidiately i called customer care & informed the matter he asked me to SMS some code to 55055 within 24 hours, accordingly i did. beside that paid Rs 54 per month(for three month) for that pack, whereas i didn;t register for it.
2.On August 2009 i got an SMS about STD pack of 80 paise! then i talked with customer care ask me about the proceedure, the person asked me to unregister STD34 pack on 15th Aug( my bill generation date) & then register for STD39 pack later on 16th. accordingly i did. then i found STD34 and STD39 is added in my bill.
3. On Sept. 29 2009, i mailed Idea Care by sending the following i quote "Dear Sir,
I am a bonafide customer of idea cellular, since december 2007 having mobile no 9844876560 .i am facing problem of adding unauthrized cricket pack or addition of extra std pack that i am going to disclose you in details:
1. About three month earlier i got an SMS that my cricket pack has been activated!! immidiately i called customer care & informed the matter he gave me to SMS some code to 55055 within 24 hours, accordingly i did. beside that paid Rs 54 per month(for two month) for that pack, whereas i didn;t register for it.
2.Last month i got an SMS about STD pack of 80 paise! then i talked with customer care ask me about the proceedure, the person asked me to unregister STD34 pack on 15th Aug( my bill generation date) & then register for STD39 pack later on 16th. accordingly i did. now i found STD34 and STD3 |
From: Shyamala Srinivasan
Message:
I have been using this above telephone number in the service of Vodafone India Ltd. The company has been surreptitiously pushing unsolicited flash messages to my SIM card. The flash messages are counted to my billing if I press any of the pad keys in my telephone and charged to my billing cycle. Like this the company has been doing for several months. I had earlier registered my number for the DO NOT CALL REGISTRY as requested by the company. But, after a few months time, the company has again started sending me such unsolicited, some times obscene messages for which I have to pay. When I spoke to the company representatives, they did not take any responsibility for their action and directed us to pay. I had told them that I would seek legal recourse for the same, they had challenged me to give complaints wherever I like. I seek your immediate intervention in this matter and direct the company to cut down my bill only for the usage I had made and not for messages which I had not solicited at all. Regards Shyamala Srinivasan |
From: Bhargav Nakum
Message:
Resp Sir, My complaint is about the deduction of my balance without my knowledge.
I am using mobile service of Reliance Communication No:-8000799271
I am monthly charging SMS pack of Rs. 25 and they provide daily 500 SMS free.
My last sms pack charged date is 17-03-2010. On the day 13-04-2010 I have sent 50 messages to my friends and on that day was totally free cost but they deduct my Rs. 30 from my balance. I have complaint about that in customer care in reliance three times from the 13-04 but still there is no responce. I have called today 27/04/2010 again for same reason and they are saying that we have given refund of Rs. 13 only, and reason given by them that u have only done 22 messages on that day. I there fore told them to enter complaint, but the Supervisor of Ahmedabad named Dinesh Pande Situated customer care of Reliance has told me that we are not responsible to enter your complain. I have legal proof of the 50 message I have sent and balance deducted and still they are not ready to accept that thing. So please do needful in this metter. Yours Faithfully.
(Bhargav V Nakum). |
From: Sethukumar Ramachandran
Message:
Hi,
I feel bit ashamed to post this complaint again and again here in this forum just because the BSNL authorities haver not learned how to do proper service even after my weekly complaints to them and to this forum.
I have a broadband connection (750UL PLUS) at the following address in Bangalore.
B-5, 2nd Floor, Krishna Reddy Garden, 12th Cross, Doddenekundhi, Marathally, Bangalore PIN 560037.
In recent times every week after Sunday the service to my landline and the broadband gets disrupted. Last Sunday (27th April, 2010) also the landline was out of order and I raised a complaint in the fault booking system (tel no. 28512198) and send SMS messages to 9448077777 and 52295. It got fixed and now the problem is with broadband. I used to get average 25kb/s to 30kb/s and now it is worser than dial up (2-5kb/s). I got really frustrated that every week I have to follow up with BSNL with complaints and get the service interruptions fixed. Eventhough KR Puram exchange (the exchange that services my area)has got some contact numbers, nobody attends calls and if at all attend pay no attention to consumer complaints. It would be better if there is a more stable solution to this. I do not how many more times I have to deal with these comaplints with BSNL and post the same to this forum. Any help is appreciated in this regard. Thanks
Sethukumar |
From: Sabiha Roopawalla
Message:
Dear Sir,
I had bought Reliance netconnect data card about 3 yrs ago and activated ECS payment service for the same through my current account in Bank of Maharashtra. In April 2009 I had requested Reliance (outlet at Lokhandwala - Andheri)to discontinue my ECS payment option but inspite of repeated visits and requests they did not discontinue till September 2009. Disgusted with their service I requested them to terminate my data card on Sept. 2nd 2009, 15 days later I get a call requesting me to put my data card in safe custody for 3 mths - free of charge to help me decide, I agreed for the same.
I continued receiving bills but was told to ignore it by the manager of the outlet, finally in November I asked them to remove it from safe custody and terminate it as I did not require it anymore.
The bills coninued but I ignored it as I was tired of visiting their outlet.
All of a sudden on March 12th 2010 my account was debited of Rs.629/- through ECS, I asked the bank to do something about it but they said nothing was possible from their side. So I visited the outlet again and talked to the manager again, telling her it was a case of cheating as my data card was not only terminated, the ECS had also been discontinued. Till date inspite of repeated phone calls and visits I have not been reimbursed for the same and I am not sure if my ECS has been discontinued. Please advise. thanking you
Sabiha Roopawalla |
From: SANDEEP JASWAL
Message:
I have a BSNL mobile connection. My mobile number is 9418195657 . On 09.04.2010. a message appears like this, " if you want to subscribe to 2 days free CRICKET UPDATES service you have to send a message to 56363." I have send a message and i am subscribed to the service. But on 11.04.2010 a message appears on my mobile from 563634008 that Rs. 8 has been deducted from your account for subscribing for the CRI sevice. They have not infromed me that that free service will be charged after 2 days, neither same appears in the message they have send me earlier. I want my money back. I have talked to customer care of BSNL, but they says they don't refund me my deducted money, do anything you can do. and they says that i will be charged Rs. 8 every week. Either you have to opt out of the service, for which message charges is Rs. 2.
They have earlier also looted consumers like me, deducting Rs. 50 or 40 or 25.
So ,I dont only want compensation, but strict actions against BSNL like companies, which fooled and looted consumers like me.
Mobile companies should be told not t omisled by advertising fake things and INCOMPLETE MESSAGES, like they have given to me. i.e. not infroming me earlier that fro this service, i will be charged something
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| From: Ganesh Chintakrindi
Message:
Hi,
LOOP Mobile has a service named MYLOGO, in this its required to sent a sms as MYLOGO<space><8charactermessagetodisplay> and sent it to 51000.
i the below mentioned person has the service from bpl mobile for the last 1.5 years with a connection number 9821502322 has sent a message as MYLOGO Ganeshya to 51000 on 15 march 2010 10:40 Hrs and 3 rs got deducted from my account too, but i didnt got the service yet.
when talked to teh loop mobile assist executive they ask me to send the sms again and again as they didnt received the request but the procedure is clearly sone by myside and something is missing from their side so why should i waste the money by sending the message again and again.
Thanks and Regards,
Ganesh Chintakrindi.
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