Consumer Redressal

Airline Complaints

Shubham Shukla

Posted on Sep 10, 2024

Issue: On July 2 2024, I booked return flight ticket (BRL<>VNS) via Smartbuy (https://offers.smartbuy.hdfcbank.com/v1/diners) which then routed booking via Goibibo. Purchase was completed using my Diners Black HDFC credit card. Return flight of Air India Express (PNR S6YD5T) was cancelled by the operator on 13th August and they said that a refund of INR 10414 had been credited to Goibibo the same day. It has been almost a month now but I have not received this money from Goibibo. I have tried reaching out to customer care and grievance redressal officer via email but to no avail. Undue holding of somebody else's money by Goibibo is unlawful and should attract penal charges. This has created mental hassles for me. Please help with urgent refund of my money. Booking Reference: GOFLDMTA00921719933253

Rohit

Posted on Aug 09, 2023

Call me Customer care +919038-818232:..://.:(complaint office)...

Rahul

Posted on Aug 05, 2023

Airline all solutions call now :- 9038818232...

Amit Garg

Posted on Jul 28, 2022

A ticket on July 8 , 2021 was booked from travolook.in via REF120887008. Ticket was immediately cancelled but i am still awaiting refund. All connects to them via Helpline +911246434800 or email @ support@travolook.in is in vain. My 12,021 INR is stuck. Please help me in getting my refund.

Sonali Bhame

Posted on Jun 14, 2022

Hello Sir/ Madam, I have booked AirIndia flight for 20th May Pune-Dehradun on 12th March 2022 other details are as below: PNR - H0M39 Booking id: EMT94698502 Ticket No.- 0986935543161 / 0986935543162 / 0986935543163 / 0986935543164 Refund RA has been raised by EaseMyTrip and below are the numbers- RA No - 4001427599 , 4001427600 , 4001427601 , 4001427602 I am doing continuous follow up on refund amount through email or IVR (communication via Customer care) but every time I am getting the same answer as I have wait more 10-15 days and now it is more than 4 months and still I have not received refund. Please help me out to sort the issue. Thanks, Sonali Bhame

K Datta

Posted on May 14, 2022

As a frequent flyer it is a common occurrence that Web Checkin facility at Air India portal(https://www.airindia.in) shows up some technical issue or other. This Saturday(19.02.2022) morning was no different. Inspite of desperate attempts web checkin for PNRs: YEV3K & JG71T for AI-781 Kolkata-Guwahati flight on 19.02.2022 was not possible. Thereafter we made about 20 calls to different Air India customer support numbers. Every time either calls get disconnected automatically in few mins OR they arrange a call back but nobody calls back. Left with no other option we were compelled to visit the Air India counter inside Kolkata Airport at around 1.00 PM on 19.02.2022. In contrast with other airlines like Indigo, Spicejet etc there was total mismanagement at the Air India counter near Departure Terminal 3C. There was no proper queue management with big crowds blocking each counter and trolleys strewn all over place making movement difficult for senior citizens like us. There were no separate counters for senior citizens and request for wheelchair was also promptly declined citing unavailability for the same!! In the absence of any coordination or supervision the entire place was in a total mess with AI counter staff shouting and arguing with each other and passengers. Any way when we somehow managed to reach the counter at around 1.20 PM, we were shocked to hear from the counter staff that boarding for the particular flight has already been closed. Since scheduled departure time for the said flight was at 2.40 PM, when questioned as how boarding can be closed more than One hour before departure, the said AI counter staff redirected us to the Counter Supervisor/Duty Manager. At that point of time the said Counter Supervisor/Duty Manager behaved in a peculiar manner, which is totally unbecoming of any frontline Airline staff. Even when repeatedly urged to sought out the issue, she pretended to be busy with other work and looked down or sideways to avoid any conversation in the matter. She did all this to procrastinate and to kill time with the sole motive to put the blame of delay on passengers. There were other passengers of the same flight who were also similarly victimized and were not allowed to board the flight inspite of reaching the AI counter well in time. The said Counter Supervisor/Duty Manager did not reveal her name upon request neither did she attach any name tag/ID card with AI uniform. The security register at Departure Terminal 3C may be checked for any further reference in the matter. The issue was taken up with AI Kolkata Airport official Mr. Partha Chakraborty over phone(6292001065) for early resolution but in vain. Air India did not even bother to accommodate the stranded passengers on different flights. This sort of malicious attitude of staff is unthinkable with any other peer airlines like Indigo, Spicejet etc. Please investigate the matter at the earliest and let us know how you plan to compensate us for the uncalled for harassment and financial loss due to few unsupervised and untrained AI counter staff. We vouch not to avail Air India services again, however we respect TATA Group and wish we get our problem solved asap with full refund and due action against the erring officials.

Raina Noronha

Posted on May 11, 2022

I am a student who was travelling in gulfair for the first time with worst experience, I was at airport by 7am , at gulf airlines queue of about 50-80passengers, only 2 counters working,I checked in day before and when I went to collect board pass it was 9;45am for 10am flight ,nothing was mentioned regarding the necessary documents in the mail sent(ticket from airways) ,at the counter airline employee told I need airsuvidha, I dint know about it inspite being in airport for 3hrs and I did in 5 mins and the supervisor said she canâ€™t accept it ! Thatâ€™s rude ! And also airlines was delayed and left after 1:15hrs. Kindly help me get the refund

LOKMANI UPADHYAY

Posted on Feb 18, 2022

I HAD BOOKED A TICKET THROUGH GOTOGATE ONLINE VOID ORDER NO.LEN67NL BOOKING NO. M7FS34. - ON 09TH JAN 2021 I WAS INFORMED THAT THE AIR LINES HAD CANCELLED THE FLIGHT AND I WILL NOT BE ABLE TO TRAVEL. - SINCE THEN I AM REGULARLY WRITING TO THE CUSTOMER CARE OF GOTOGATE BUT NOBODY IS GIVING US PROPER REPLY NOT THEY ARE REFUNDING OUR PAYMENT. PLEASE HELP. BOOKING DETAILS ARE AS UNDER Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 1 of 4 One-way | Vadodara - Milan Vadodara â€“ Milan, One-way Air India Air India Lufthansa Booking No. Vadodara - Milan: M7FS34 Thank you for booking your trip with us! Here's important information about your reservation, and some great offers just for you. You can buy your add-on products here! Book here Ordering person Lokmani Upadhyay E-mail 21lokmani@gmail.com Phone daytime 91 7227026734 Mobile number 91 7227026734 Booking No. Vadodara - Milan M7FS34 Order number LE67NL Order date 2 Nov 2021 For the latest flight information of booking M7FS34, click the following link www.checkmytrip.com Here you can also find your e-ticket number and the booking reference of the airline. Note that this will be updated within 24 hours of your reservations being made. If you don't have an account, you'll have to create one. Then use your last name and booking number to log in. Vadodara - Milan Booking No.: M7FS34 ! Departure: Sunday 13 February, 2022 From To Departure Arrival Flight Airline Vadodara India New Delhi India Terminal 3 20:20 21:45 AI820 Please note that your trip continues the next day. Should you need accommodation in New Delhi, it will be at your own expense. New Delhi India Terminal 3 Frankfurt Germany Terminal 1 02:25 14 Feb 06:50 14 Feb AI121 Frankfurt Germany Milan Linate Italy 08:45 14 Feb 09:55 14 Feb LH270 Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 2 of 4 Terminal 1 " Passengers First name(s) Surname Age group Title Checked baggage allowance/Other Lokmani Upadhyay Adult Mr 2 bag(s) x 23kg. 1 Hand luggage included 8kg (55x35x25cm) Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 3 of 4 Payment Overview Important information about your flight Visit www.checkmytrip.com to check your flight times. If you don't have an account, you'll have to create one. Then use your last name and booking number to log in. Passport and visa/transit visa Remember to take your passport and any visas or transit visas you need with you when you travel. If you have not already done so, you should check the rules that apply for passports and visas/transit visas for the countries you are visiting, both with the embassy and your operating airline. For full information, we recommend you contact the Ministry of Foreign Affairs website by clicking here Â» Baggage Information The indicated baggage allowed for each flight is usually the maximum allowed per airline. You should check the exact baggage terms and conditions for the airlines in your order. Important! When you purchase hold baggage on flights within North America, you receive a free check-in service. To avoid further fees, we recommend that you print out the boarding card before you travel to the airport. Important communication: Weâ€™re looking to make your travel less stressful and will send emails with information relevant for your trip, including for example offers to add baggage or book seating at attractive prices. The offers will only be sent prior to your trip. If you do not want to receive these emails, click here. Cancellation Guarantee You have purchased Cancellation Guarantee for your trip. This means you can cancel your booking for any reason in exchange for an electronic voucher worth 90% of the flight ticket price. Click here for the full terms and conditions. As a traveller, you are responsible for: Checking for any timetable changes for both the outward and homeward journeys. Sometime airlines may change their times and it is your responsibility to stay updated. Check that all the information in your booking is accurate. If anything is incorrect, contact us as soon as possible. Bring a valid passport and any visa/transit visa that you may have when you travel. Make sure you know about the exact luggage terms both for hand luggage and checked luggage directly from the relevant airline. Youâ€™ll soon be on your way! Before that, four questions: Have you checked your spam folder? We send all our communications by email, so keep a careful eye on your spam folder to make sure that our emails donâ€™t end up there. Have you booked a hotel? If so, you must print out that confirmation along with your hotel voucher as well as this confirmation. Do you want to cancel your booking or is there something wrong in this confirmation? If your departure is before our next telephone time, please contact the airline, hotel provider or rental car provider directly. Flight, Vadodara - Milan â‚¹ 40,769 First name(s) Surname Age group Price Taxes & charges Total Lokmani Upadhyay Adult â‚¹ 12,741 â‚¹ 28,028 â‚¹ 40,769 Cancellation Guarantee â‚¹ 4,893 MASTERCARD Debit â‚¹ 0 TOTAL â‚¹ 45,662 PAID Gotogate is shown on your bank account details in most cases. However, sometimes we have to split the payment between us and the airline. Then Gotogate and the airline or another company of that organization will both appear as recipients on your account. â‚¹ 45,662 Receipt 03/11/21, 7:52 AM https://www.gotogate.in/receipt.generate.confirmation.action Page 4 of 4 Address information Have you booked a round-trip ticket or one-way ticket with several segments? Make sure to use them in sequence. If not, many airlines will refuse transport on subsequent segments (i.e., failure to use one segment of a journey could invalidate the rest of the ticket). For round-trip tickets, not taking your outbound flight may result in your inbound flight being cancelled by the airline. Gotogate is shown on your bank statement as recipient of payment. Gotogate cannot accept responsibility for any costs in connection with unplanned overnight stays, transport in the event of a change of airport or similar situations. You can find travel conditions and FAQs at www.gotogate.in Gotogate wishes you a pleasant trip! Need more help? Contact us. Link to the Terms and conditions for services purchased post-booking Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. Corp. ID no. 556538-1265, VAT no. SE556538126501

LOKMANI UPADHYAY

Posted on Feb 18, 2022

SURINDER KUMAR MONGIA

Posted on Jan 24, 2022

Dear Sir, I had booked a ticket for return journey of Air India from Delhi-Bangalore-Delhi on 30th September 2021 through Happyeasygo Order Id No. 796079949336424195 for 21st onward journey and return from Bangalore on 27th January, 2021. But due to surge in covid cases Govt. has given option to the travellers for reschedule their journey who have tickets before 31st March 2021 without any penalty. I have called the Happyeasygo on 15th January, 2022 for information regarding reschedule. Mr. Saurabh Mishra who attended my phone advised me to first check from the Airline for any penalty for rescheduling. I have called Air India and they confirmed that no penalty will be levied for rescheduling but only difference in fare will be paid if ticket cost is excess to previous amount. Then I checked from the Happyeasygo site for availability of flights for 13th April 2022 for onward journey and return on 18th April, 2022 and found the flights are available and even for a lesser amount which I had already paid to the operator. So as per the instructions of Mr. Mishra I have submitted my request on their site for rescheduling. I received a mail wherein Mr. Rahul who sent the mail flatly declined to reschedule saying the flights are not available for the given dates and choose different dates. But as per screenshot of their site where I checked and which I sent to them, the flights were available. So, I called them again on 20th night for cancellation if you are not rescheduling but they again refused to refund any amount saying your ticket is non-refundable. Now, due to their refusal and fear of Covid virus which is spreading very fast I did not travel yesterday and my ticket gone waste. Why should I bear the loss of Rs.6132/- when I submitted my request well in advance on 15th January, 2022 and the fault of this whole situation is of Happyeasygo. So the loss should be bear by Happyeasygo. Hence, I request you to please take a stern action against Happyeasygo and instruct them to refund me the full amount so that I can book my ticket as per my own wish. Also I demand a compensation of Rs.10000/- for my stress, embarrassment, agony. Please look into the matter urgently and instruct them to pay the refund along with compensation of Rs.10000/-.

SURINDER KUMAR MONGIA

Posted on Jan 22, 2022

Archna Singh

Posted on Jan 16, 2022

Dear Sir, After approaching all consumer forums and repeated emails calls to Vistara, I seek your help in getting my refund of Rs. 62,710 from Vistara Airlines. I had booked an international ticket to Colombo and back in business class with the reference number KDAA5J and canceled the same on 6th January. To date, I haven't received any communication nor my refund of 62,710 from Vistara. Their websites and apps are not working, (which I have complained several times but to no avail also), and despite repeatedly calling them since the day with a minimum hold time of at least half an hour, the customer care keeps on dilly-dallying the matter by saying the refund is delayed due to covid and will come in 7 days- Despite 10 days being passed (the ticket was canceled on 6th January 2022) and yet there is no communication or news of refund from them. I have even written several emails to them which they are obligated to reply to within 48 hours but I am yet to receive any phone call or communication from them. Kindly help. I tried speaking to the customer care today also - the first time I held the phone for 40 minutes and had to hang up in frustration and the second time finally when I got through a customer care executive, he again promised me a call back in 15 minutes and my refund to be issued within today's date. Neither of which happened. I will be extremely grateful if you can help me as the amount is quite big and am facing penalties from the bank for not being able to repay the credit card bill. Kind Regards, Archna Singh

Dileep Madhavan

Posted on Dec 24, 2021

Hi, My Name is Dileep, I made a airline travel booking through AirAsia portal in non airasia flight, with some reason the main airline (Qatar Airways) cancelled the flight and requested for the refund with AirAisa, They accepted my refund request, however even after more than a month the refund is not been credited to my account, the status of the refund always says assigned - and there is no other option for reaching airline staff and asking refund status, all that they have is chatbot which is no where helping I as a customer. Look like I made a big mistake for booking air ticket through a AirAsia portal. If anyone facing similar problem kindly let me know how to escalate this case. Regards Dileep

Alphonse Rai

Posted on Dec 10, 2021

I had booked a flight ticket on the 19th of October 2021 from Spicejet online portal and the booking got cancelled immediately after the amount was deducted. The PNR:HHDNHH was the pnr number for the ticket after that I called the customer care for refund of my amount Spicejet and wrote several mails and it goes unheard with the same reply that they will get back in 5 days or the amount will be refunded within 24 hours. 08473344 is the case number provided by Spicejet and refund is not being initiated till now as it is almost 2 months now and I have to make calls and wait an hour or longer to get inline with the customer care just to hear it will be resolved and the amount refunded in 24 hours and nothing has happened till now. Kindly help me as I don't know how to get my refund as I have to make the payment to the bank as it was an overdraft amount. Regards, Alphonse Rai

Jignesh Shirish Raijada

Posted on Dec 04, 2021

Hi AIrIndia, My Air India 13- digit E-Ticket number : 0983758750972. Ease my Trip ID : EMT70533739 i have been refunded by the EMT only 3864/- instead of 4956/- though its fully refunded by AI (AS ITS CANCELLED BY AIRINDIA AFTER 9 MONTHS Because of covid ) , so request you to please confirm the amount clearly you refunded to the EMT as EMT has refunded me around 1100/- less than my ticket amount kindly confirm asap. Please find details & breakup of the refund as mentioned below Passenger Details Sector PNR Ticket Number Airline Cancellation Charges Cancellation Service Fees Hridhan Raijada BOM-BLR J7DWK 0983758750974/3/1 64 300 Twisha Raijada BOM-BLR J7DWK 0983758750973/2/1 64 300 tejal raijada BOM-BLR J7DWK 0983758750972/1/1 64 300 Regards, Jignesh

AMANK KUMAR SINGH

Posted on Nov 25, 2021

Dear Sir, We had booked a flight ticket(throgh Travolook.com) from PATNA to HYDERABAD on 21/08/2021 wide ref No.REF901944018 the tiket was cancelled and not generated PNR on that day i was received a call from Travolook customer care person that the ticket was cancelled and your refund will get in your account within 7 working. I was contacted next week. Travolook customer care executive said that within 14 working days from booking you will get the refund. I did not get the refund after 14 working days. I was contacted after 1 Month. Travolook customer care executive said that within 1 week you will get the refund.definitely. I was contacted after 2 Months. Travolook customer care executive said that within 1 week you will get the refund.definitely. I was contacted through EMail on 13/10/2021 . Travolook were replied that 7 working days more will take for the refund . I was contacted once again through EMail on 10/11/2021 . Travolook were replied that 7 working days more will take for the refund . Till now i didnot received any refund from Travolook its 94 days completed from booking date. Kindly help me to get refund the amount and do the needful. Thanking you Passenger Name: AMANK KUMAR SINGH Booking No. REF901944018 Booking Date: 21/08/2021 Refund Amount. Rs.5552/-

Nitin Anchal

Posted on Nov 03, 2021

I booked some tickets from Travlook which were cancelled after payments, details are mentioned below. Booking Ref No. Booking Date PRN No. Date of Journey Route Refund Amt. Remarks From To REF747326360 03-Oct-21 KNLFUT 09-Nov-21 Lucknow Indore 3367 Ticket cancelled by Airlines REF845288811 03-Oct-21 OJFZ9P 30-Oct-21 Indore Lucknow 3822 Ticket Cancelled by myself REF075280416 28-Sep-21 30-Oct-21 Indore Lucknow 3767 Ticket cancelled from Travlook Automatically REF714782106 10-Oct-21 13-Oct-21 Indore Lucknow 4082 Ticket cancelled from Travlook Automatically Total Amount for cancelled tickets is 15038 INR.

SANJAY K H

Posted on Oct 26, 2021

I booked my flight ticket on 21st september 2021 through travolook. My amount got debited but they did'nt provided the flight ticket when I enquired they said my amount will be refunded with in 7-10 days its been more than a month now i have not received the refund amount of 5423. Since then I am in touch with them everytime they are saying it will be processed in 3 -4 days.

Noor Mohamed nazeer khan

Posted on Oct 25, 2021

I booked my Air ticket from Go air throw kiwi.com,on 01/10/2021 bur the Go air cancelled the flight,because of that I lost job and medical expenses spent my me and also stress,which brought me a heavy loss,still date they did refund my money and also the claim which I claimed from the Airline Go air the ticket his from Chennai to Mumbai and Mumbai to Bangkok,

Jacob Mathew

Posted on Oct 20, 2021

I HAVE BOOKED A TICKET with Travolook . The booking was rejected because of non generation of PNR and informed that money will be refunted. Passenger Name: Jacob Mathew Phone Number: 9447290615 E-Mail Address: sabu_pgt@yahoo.co.in Message: REFUND NOT MADE SO FAR. booking reference number : REF127532953 for Rs 11636 made on 26.09.21 even after a lapse of 1 month. There is no proper response when contacted over ph 0124-643-4800.

Gulpeerali

Posted on Oct 14, 2021

Refund not credited for flight which was cancelled. I have booked airticket (GoAir G8 2604) by Travolook Agency on 1st June 2021 from Coimbatore (CJB â€“ Peelamedu Airport) to Mumbai(Bom â€“ Chatrapati Shivaji International airport) & travel date was on 13th June 2021, Reference No. REF121998936 & PNR F978TW booking amount is Rs. 4467. On 11th June 12.00AM at midnight, I got a call from Airlines-GoAir, they informed that flight has cancelled. Later I call to Travolook and informed that flight has cancelled request you to refund the amount they accepted & they informed me that they will refund the amount within 45 days, now almost 4 months have completed, if I call the Travolook executive they are not responding properly and they are saying the same thing ie. refund is in progress within 2 to 3 day you will get the amount.

Rajnish Kumar Jain

Posted on Oct 13, 2021

1. I, Rajnish Kumar Jain had a flight ticket booked for Flight number M9WKLG, Air Vistara IN (operated by TATA SIA Airlines Ltd.) for my daughter Ms. Tanvi Jain, on March 31st 2020. Schedule to departure time 11:30 am from Bangalore to Delhi. Enclosed a copy of the flight ticket for your reference 2. I had contacted the official customer services through email on March 13th 2021 at 10:31 am for the â€œRefund of Flight cancellation during Covid-19â€. The customer service sent an email to me on March 15th 2021 at 5:27 PM stating that they are processing the full refund of INR 3,461/- with an incentive amount of INR 234/-. The email also contained a form requiring the bank details of my clients. 3. On March 16th 2021 at 9:35 am, the very next day, I sent the email giving all the bank details and the copy of the cancelled cheque for the refund completion. On the very same day i.e. March 16th 2021 at 12:28pm the customer service sent another email confirming the details sent by my client and informing my client that the refund process will take 10-12 working days. 4. On April 2nd 2021, I sent the first reminder for the refund initiation which wasnâ€™t credited to my account. On April 6th 2021, stated the same as part of second remainder. On April 14th 2021 I sent the third reminder regarding the refund initiation process. Finally on April 18th 2021, A full one month since there last email, the customer service sent an email to me informing me that my case forwarded to finance team and that it would take another 10-15 working days to complete the refund process. However on June 4th 2021, I sent another email informing that it has been 7 weeks since the initial plea for refund initiation and amount has not been credited yet. 5. In further emails, the customer team of Air Vistara IN continuously dodged my emails, citing technical jargon without any proper merit. The customer service agent continued telling me that this has been forwarded to the finance team and I should wait for the refund to be credited and that they would require more time to complete the refund initiation. As of this legal notice, it has been over 6 months, I am yet to receive the refund amount that is owed to me. 6. On September 20th 2021 at 8:20pm I received an email from customer service of Air Vistara stating that the refund initiated against UTR number SIN15905Q0329228 , that I should contact my bank regarding the refund. I contacted my bank, HDFC bank ltd, stating that the refund amount does not reflect in my account. The bank noted that they have not received any funds in respect to the UTR number provided by Air Vistara. 7. According to the Judgment by the Supreme Court in the W.P.(C)D.NO.10966 OF 2020 it was stated that: â€œIf a passenger has booked a ticket during the first lockdown period (from 25th of March to 14 of April, 2020) and the airline has received payment for booking of the air ticket during the first lockdown period for travel during the same period, for both domestic and international air travel and refund is sought by the passenger against that booking being cancelled, the Airline shall refund the full amount collected without levy of cancellation charge. The refund shall be made within a period of 2-3 weeks from the date of request of cancellation.â€ With reference to the judgment by the Supreme Court, the airline was supposed to initiate the refund but sadly in our case itâ€™s been more than 6 months which has caused me severe grievance. 8. In light of all that is stated herein above, I hereby call upon Your Airlines to forthwith pay me a sum of INR 54,461 towards the ticket costs; a sum of INR 3,461 for ticket amount ; INR 50,000 (Fifty Thousand) for the mental agony suffered due to severe delay and Air Vistara making false statements of having made the refund, harassment and trauma suffered by me and my minor daughter; an amount towards legal fees / costs may be included if I have to take the matter further in Court/s.

PANDYA YOGESHKUMAR HARISHANKAR

Posted on Oct 07, 2021

Hello, I am a customer who had a return ticket from Toronto to Vadodara India for the date (26/07/2020). We have attached the e tickets are dtd 08 Dec 2019 & e tickets nubers are 0983754837228 ( PANDYA/YOGESHKUARHARISHANKAR) and 0983754837229 ( PANDYA / USHAYOGESHKUAR ). But could not travel because of COVID-19. We were told by Air India that they would allow us to defer our return tickets anytime unit 31st December 2021 ( Please find the mail attached below). Now that things are relatively better in India, we would like to return back and use our tickets. We called AI customer service and we were told that because it was booked from third party (make my trip) they will connect us to the representative who deals third party booking. We were specifically told there will be 3-4 minutes of wait, we waited on the call for more than 1 hour 30 minutes and ultimately the waiting tone stopped. Also, our family in India tried to call AI on our behalf and the same thing happened to them. Ultimately, we could not get any help to rebook our tickets. We are continuously talking to USA & Canada numbers: 18886341407 but they are not rescheduling our air tickets and not attending us. Kindly look in to this matter and do the needful on urgent basis. With regards, YHP.

Sandeep JR

Posted on Oct 05, 2021

Hi, My name is Sandeep and I am writing this complaint since I have not received refund of my cancelled Airline ticket with Srilankan Airlines. I had booked the travel to Maldives from Bangalore through Travel Triangle app. Due to Covid my trip got cancelled and my air ticket also got cancelled. RA number for my cancelled tickets are 4000825644 & 4000825650. Its been 8 months since I have raised for cancellation and waiting for amount refund. I strongly condemn this delay of issuing the refund and urge to process the refund soon.

Yamijala Surya Prakash Rao

Posted on Oct 02, 2021

I have cancelled my Air India air-ticket No.0982134871300 for the sectors VTZ-MUM-HYD on 14th February 2021 owing to rescheduling of the flight from MUM-HYD on 7th March 2021 (Booking reference No. HJMTM).During the cancellation of my flight,I had been told that full refund will be granted and accordingly a case ID was generated. The case ID No. related to the cancellation is 07840411. It was given to understand that the refund has been process on 8th March 2021 but I have not received the refund so far. Air India has been told the non-receipt of the refund.

Aman Ladhani

Posted on Oct 02, 2021

I have flight but it was cancelled but i did not get my refund till now. I have book this flight through travel look and my account email is amanldhn@gmail.com and reference id is REF810591879 you can check with the same. Travel look is doing scam with everyone Travel look is a fraud company and i have checked this online that the company has done the fraud with many customers but no one taking care of it. what are you doing Indian Government?? Please do something because they have frauded so many peoples and i want my money back please seize them

Subhranshu Mandal

Posted on Oct 01, 2021

i was booked a ticket from easemytrip.com. Destination was Delhi to BLR on 20th Sept 2021. They deduct the money 5726/- (UPI Id is 126354819232)but they didn't provide the flight ticket or any cancellation massage. after calling 7 times then they said send a cancellation mail on 24th sept, that money will refund within 5 -7 days. it was already taken10 days (20th sept - 1st Oct) but still now i didn't get back the money. Please help to get back my money.

Rajnish Kumar jain

Posted on Sep 24, 2021

1. I, Rajnish Kumar Jain had a flight ticked booked for Flight number M9WKLG, Air Vistara IN (operated by TATA SIA Airlines Ltd.) for my daughter Ms. Tanvi Jain, on March 31st 2020. Schedule to departure time 11:30 am from Bangalore to Delhi. Enclosed a copy of the flight ticket for your reference 2. I had contacted the official customer services through email on March 13th 2021 at 10:31 am for the â€œRefund of Flight cancellation during Covid-19â€. The customer service sent an email to me on March 15th 2021 at 5:27 PM stating that they are processing the full refund of INR 3,461/- with an incentive amount of INR 234/-. The email also contained a form requiring the bank details of my clients. 3. On March 16th 2021 at 9:35 am, the very next day, I sent the email giving all the bank details and the copy of the cancelled cheque for the refund completion. On the very same day i.e. March 16th 2021 at 12:28pm the customer service sent another email confirming the details sent by my client and informing my client that the refund process will take 10-12 working days. 4. On April 2nd 2021, I sent the first reminder for the refund initiation which wasnâ€™t credited to my account. On April 6th 2021, stated the same as part of second remainder. On April 14th 2021 I sent the third reminder regarding the refund initiation process. Finally on April 18th 2021, A full one month since there last email, the customer service sent an email to me informing me that my case forwarded to finance team and that it would take another 10-15 working days to complete the refund process. However on June 4th 2021, I sent another email informing that it has been 7 weeks since the initial plea for refund initiation and amount has not been credited yet. 5. In further emails, the customer team of Air Vistara IN continuously dodged my emails, citing technical jargon without any proper merit. The customer service agent continued telling me that this has been forwarded to the finance team and I should wait for the refund to be credited and that they would require more time to complete the refund initiation. As of this legal notice, it has been over 6 months, I am yet to receive the refund amount that is owed to me. 6. On September 20th 2021 at 8:20pm I received email from customer service of Air Vistara stating that the refund initiated against UTR number SIN15905Q0329228 , that I should get in contact with bank regarding the refund. I contacted my bank, HDFC bank ltd, stating that the refund amount does not reflect in my account. The bank noted that they have not received any funds in respect to the UTR number provided by Air Vistara. 7. According to the Judgment by the Supreme Court in the W.P.(C)D.NO.10966 OF 2020 it was stated that: â€œIf a passenger has booked a ticket during the first lockdown period (from 25th of March to 14 of April, 2020) and the airline has received payment for booking of the air ticket during the first lockdown period for travel during the same period, for both domestic and international air travel and refund is sought by the passenger against that booking being cancelled, the Airline shall refund the full amount collected without levy of cancellation charge. The refund shall be made within a period of 2-3 weeks from the date of request of cancellation.â€ With reference to the judgment by the Supreme Court, the airline was supposed to initiate the refund but sadly in our case itâ€™s been more than 6 months which has caused me severe grievance. 8. In light of all that is stated herein above, I hereby call upon Your Airlines to forthwith pay me a sum of INR 54,461 towards the ticket costs; a sum of INR 3,461 for ticket amount ; INR 50,000 (Fifty Thousand) for the mental agony suffered due to severe delay and Air Vistara making false statements of having made the refund, harassment and trauma suffered by me and my minor daughter; an amount towards legal fees / costs may be included if I have to take the matter further in Court/s.

Abhinesh Agarwal

Posted on Sep 21, 2021

I have booked the flight on 17/09/2021 evening and due to happyeasygo app side issued flight booked in reverse like booking for bangalore to agra and due to Happyeasygo app it booked agra to bangalore. After then i checked the ticket and directly call to indigo airline and they also said issue is happy easy go app side. then as per DGCA rules airline refunded the full amount without any deduction to Happy easy go company but Happy easy go team said they will not refund the full amount i.e. Rs. 3884 and only refunded Rs. 3484 deducted the convenience fee. I have write many mails regarding this to cs@happyeasygo.com but no sensefull response from them instead copy paste automatically mails. 2 reasons are listed that why they should refund my full amount i.e. Rs. 3884. -> as per DGCA rules airline should refund full amount if booked wrong ticket and informed in 24 hours. airline refunded full amount refunded to Happyeasygo so they should also do the same. --> The issue is happy easy go app side that they booked my ticket in reverse direction. so due to happyeasygo app facing issue and this is not my fault. Kindly request you to please help me on this and get my full amount refund back.

gulshan kumar kaplish

Posted on Sep 14, 2021

i booked a flight of air asia from srinagar to delhi for 26 may 2020 pnr no. is S6SZXN . WHICH was cancelled due to covid 19. i mailed too many times to air asia but they can not refund me or not giving any credit points for further booking

Sonu Warshi

Posted on Sep 14, 2021

Airline customer care number +91 7318-671-588 +91 731-867-1588. All problem solving here ask me any question just review. Refund & cancelled realeted any question just answer.

Thirupathi

Posted on Sep 13, 2021

Reference: HI9N5R/SG Booking Ref: 89299853 Airline: Spice Jet Dear Sir/Madam, On 16th July 2021 We was scheduled to fly with SPICE JET from (DUBAI-DXB to MADURAI-IXM). This concerned flight (SG 134). This flight was cancelled by your airline due to travel restrictions. In the event of a flight cancellation due to the travel restrictions, I am requesting for a refund of the ticket price of AED 1328.60. Because I could not rebook the ticket, the reason I booked this ticket for my wife and my infant child. They are coming to Dubai for a Visit Visa so they have to exit the country before the visa expires so I have to go for another airline for the same day. but the request still not processed always saying the technical error problem so please help me in this regard.

Rajnish Jain

Posted on Sep 12, 2021

VISTARA is not refunding for the flight PNR M9WKLG I booked before COVID-19 pandemic hit the world and the journey had to be abandoned due to cancelled flights. They have agreed to pay, but continuously delaying the payment for the last 6 months. All the details were provided and accepted by them on March 16, 2021, when they promised to process the refund within 12 working days, but are continuously asking for more time since then. 6 months is a long time to wait for this.

Salil Chatterjee

Posted on Sep 11, 2021

I've booked Air ticket on 13th August from Travolook.in from Indore to Nagpur . They cancelled my ticket stating price change while booking( Amount was debited ). Ive been follow up with their support via mail as well as call since then , but they are not responding. They even stopped replying my mails as call cannot be reached as after 2 min of waiting call gets disconnected . Pls help

Ravikanti Divya

Posted on Sep 06, 2021

Hi Team, I have booked my air ticket with travolook.in on the 14th July'21. I immediately received a call and a mail that my tickets have been cancelled and refund will be processed. Its been close to 2 months now and I have been writing emails and calling customer support for the refund. So far I have not received any amount and they stopped replying my emails too. I have also given various options for refund and until I followed up no one came back to me.

Wing Commander (Dr) Baidyanath Pathak

Posted on Sep 02, 2021

I booked a ticket in Air India on 26 Jan 2020 for journey on 12 April 2020 from Kolkata to Bengaluru in AI 775 with Booking Reference: H398J Details are provided below. The flight was cancelled for Covid 19. I initiated refund requests on 24 Dec 2020. I have been calling customer care service since then. Even after repeated requests, I have still not got the refund. It has been more than 08 months, the airline is not responding adequately to refund the money. Every time I speak to customer care executive, They say it is being done. I have not got the refund yet. Please do the needful so that I get back my hard earned money at the earliest. Details of tickets Booking Reference: H398J Passenger / Itinerary Details Passenger Name Frequent Flyer # Eticket # DR BAIDYANATH PATHAK AIAI130499654.BASE 0982132643819 MS PRATYUSHA PATHAK 0982132643820 With warm regards. Wing Commander (Dr) Baidyanath Pathak Mobile No 9935406743

Jyoti Pandey

Posted on Aug 31, 2021

I had booked a return flight on Air India for my parents with Date of Journey (DOJ): 28th May, from "New Delhi to Mumbai" for 4 travelers. After few days, I got an email saying that "The flight itinerary has been modified" the new flight timings were not suitable and hence I contacted Air India Customer Support for the cancellation of my flight. The Booking Reference for the tickets is: "H2GBH", and the flight number is: "AI 678". The cancellation reference number is "09259474". Since then, we have been contacting Customer Support almost every day and they keep saying that your "Your refund is still in processing" and would take almost 15 days. I have even filed a complaint on Airsewa but no satisfactory answer is received. It's been 4 months now, and it seems, no actions have been taken by Air India against the refund process. E-Ticket numbers for the 4 travelers are 0982134890482, 098213490484, 098213490485, 098213490486 with names Pushpa Badhani, Puran Chandra, Munni Pandey, and Pitambar Pandey, respectively. Hence, I request you to please help us get our valuable Refunds soon. A small help would be greatly appreciated. Please let me know if any further details are needed. Thank you so much. Yours Sincerely, Jyoti Pandey Contact no: +91-8954457634 Email: jyotipandeyin14@gmail.com

Srinidhi Karanam

Posted on Aug 28, 2021

PNR G84R5U Had booked a flight ticket from Hyderabad to Bangalore. Initial travel dates - 26 Dec. - Booking done from Flipkart. Amount paid 7224 for 2 Adults and 1 Infants. Later rescheduled the flight to Feb 3rd. Rescheduling was done from Airaisa Rescheduling charges paid 6194/- Between 3-5 days prior to travel flight was cancelled due to air show in Bangalore. Reached out to AirAsia over call and opted for refund as flight was cancelled. After long Conversation and time with Flipkart refund received. Amount received from FLIPKART -7223/ However AirAsia has not returned the amount till today even after reaching them through all the possible channels like Phone, Email, Twitter Hence raising this complaint. Because of not getting refund on time I had other financial issues. So please investigate this and make them pay me the double of the amount and penalize them for the delay caused.

d ravi kumar

Posted on Aug 26, 2021

Please help me ! Dear Sir/Madam, I booked a flight ticket on 10.06.2021 to fly from Hyderabad to Delhi through travolook.in website . After ticket booking, immediately I received a call and mail from travolook that my ticket was not booked and it was cancelled. On call it was also informed me that it will be refunded within seven to ten days. The mail received from travolook is attached for your reference: Booking Cancelled Reference No. : REF720300726 Need help, Our 24x7 Toll Free Support: 0124-643-4800 Your Booking is Cancelled with travolook.in :REF720300726 Your booking is Cancelled due to fare expiration. Please contact our customer support at 0124-643-4800 or send us an email at support@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed. FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT 0124-643-4800 Departure Air India AI - 543 Location Shamshabad Rajiv Gandhi International Airport(HYD) Jun 13, Sun 11:05 flight Non Stop Location Indira Gandhi International Airport(DEL) Terminal: 3 Jun 13, Sun 13:40 bag Check-In Baggage : 25KGTotal Trip Time : 02h 35m Traveler(s) Information S.No. Pax Type Traveler's Name Ticket-No. Seat-No. Gender Date of Brith 1 ADT D RAVI KUMAR - - M - Price Information Refund Amount â‚¹5123.00 Many times I mailed and reminded the support team. Every time they are saying it will be refunded within 7 working days. Still now they did not refund the money. Please help to get back my money. Regards D Ravi Kumar

Satnam Singh

Posted on Aug 24, 2021

I have booked a eticket (0982134860956) from Chicago (ORD) to Amritsar (ATQ) on 5th March, 2021. I had got symptoms of corona (fever, cold & cough) at the time of boarding so Air India didnâ€™t allow me to go. After all the discussion, I had cancelled the ticket by calling to Air India office, phone number 1-888-634-1407. but five months passed away still my refund amount is pending. I have called the customer support couple of times and also sent various email to Air India. But I have not received any response so far. Air India customer care representatives are NOT knowledgeable about the refund status and not giving precise answer for the delay. Every time they have acknowledged that refund will be processed for payment within 7-10 days. you are kindly requested to intervene and resolve the issue regarding my refund. Kindly do needful. With warm regards, Satnam Singh

DIPTESH RAMESHBHAI PIPALIYA

Posted on Aug 16, 2021

I Have booked the Ticket on https://www.travolook.in/ Website , But it got cancelled just after Payment deduction, I Got Mailed for initiation of Refund Amount but even after 45 days i Didin.t get refund. I Have put Multiple mails and calls but no response . It seems that ticket booking website is fraud and cheated many persons , Please look into that

DEBASIS PATRA

Posted on Aug 07, 2021

Dear Sir, I have booked a Air ticket with the Air India as per given detail & cancelled by the air line due to non operational of flight but the still my refund has not been released. In this regards I have done mail to Air India officials & contacted so many times over the phone but my refund is still awaiting and no response has been given by the Official, the detail of ticket given for your information- 1. Name of Passenger- Mr. Debasis Patra 2. Date Of travelling- 26.05.2021 3. Detail of travelling- Kolkatta to Indore 4. Ticket Number- 098-4723637317 5. Register Mobile in the ticket-9805727777 6. RA Number by the Air India- 4001086984. 7. Amount of Ticket- 8669/- 8. Reason for Cancellation- Flight was non operational due to "Taute Tofaan" Request you to please instruct to the Air Line officers to reply the customers complaints. Note- The ticket is attached for your information please.

T C SHYJU

Posted on Aug 03, 2021

Sir/Madam, With due regard, I would like to inform you that I had booked tickets from Spicejet Airline counter at Airport, Port Blair, for myself and my family to travel from Port Blair to Chennai and vice versa for some important personal reasons, but I couldn't perform the journey due to nationwide Lockdown. Hence in PNR No. VD99YW an amount of Rs.34320/- and in PNR No. U7Q5QI an amount of Rs.40680/- totaling an amount of Rs.75000/- is kept in reserve in the Credit shell. Accordingly, i requested Spicejet Airline through email to kindly cancel the tickets and credit the amount kept at the credit shell to my below given account for my personal important usages at the earliest please. The State Bank of India, Garacharma branch, Port Blair Account No. 30350539787 , IFSC Code - SBIN0009670. Sir, for the same i had already complaint in this portal vide your office refernence No.MOCAV/E/2021/01769 and per your direction the Spicejet Airline Nodal officer has e-mailed me on 09/05/2021 and stated that "due to technical glitch our team shall take some time to process the refund. Your patience in the interim would be highly appreciated". But, as on date the refund was not not credited to my account. Hence, it is once again requested to kindly do the needful and direct them to refund the credit shell amount kept in my PNR- VD99YW & U7Q5QI with interest if any, to my account at the earliest. Thanking You, With Regards (T.C.SHYJU) Wimberlygunj, South Andaman, Port Blair, Andaman and Nicobar Island

Pranamika Pandey

Posted on Jul 30, 2021

I had booked a ticket on Air India on 8th April (Date of Issue), with Date of Journey (DOJ): 29th April, 2021 from "New Delhi to Prayagraj" for 3 travellers. After few days, I got an email saying that the "The flight is no more operational" and hence, I contacted Air India Customer Support for my Refunds. The Booking Reference for the 3 tickets is: "Y54JY", and the flight number is: "AI 9603". Since then, we have been contacting Customer Support almost everyday and they keep saying that your "Your refund is still in processing" and would take almost 30 days. It's been 3.5 months now, and it seems, no actions have been taken by Air India against the refund process. E-Ticket numbers for the 3 travellers are: 0984723047046, 0984723047047, 0984723047048, with name Minakshi Pandey, Pooja Pandey and Pranamika Pandey, respectively. And the RA numbers generated are: RA NO : 4001065268-0984723047046 4001065276-0984723047047 4001065284-0984723047048 Hence, I request you to please help us get our valuable Refunds soon. A small help would be greatly appreciated. Please let me know if any further details are needed. Thank you so much. Yours Sincerely, Pranamika Pandey

Srijita Chakraborty

Posted on Jul 29, 2021

Booked a flight from Frankfurt to Delhi with Vistara through Goibibo. Both companies falsely advertise that Germany is now open to travellers. But Germany is not issuing visas. When I contacted Vistara within 24 hours to have my booking cancelled, they refused. And now as I am trying to cancel the booking, I am not getting a full refund. I am losing 50% of my booking amount. PNR: QRRHDF Booking date: 20 July Travel date: 2 September Kindly request both the companies to resolve the matter between them and help me get a full refund for the cancellation. Thanks!

ANISH PARMAR

Posted on Jul 24, 2021

Dear Sir, I am writting this mail w.r.t. my international air ticket booking reference number: NN2813055101972 dated 16th April 2021 for Air India Express flight no.: IX-246 from Dubai (UAE) to Mumbai (India) travel date 9th July 2021. My complaint is against AirIndiaExpress & MakeMyTrip.com. I don't understand why I am only getting refund of INR 8,607/- (instead on INR 20,203/- paid against the aforesaid booking) & when the flight was cancelled / non operational by the airline since 16th May 2021 but due to extension of ban period (and travel restrcitions between UAE & India) and to my dismay no any notification was given by the airline or MMT team to us untill 6th July 2021, it is when I decided to check the flight status for IX-246 showing non-operational since 16th May 2021, thus I only raised the cancellation request on 7th July 2021 inorder to get my funds back, which should have been processed by airline / MMT long back owing to flight non-operational (where the flight cancellation / non operational was from airlines due to Covid-19 restrictions, International Travel Ban between India & UAE, and / or other varied reasons concerning the airlines & not by us). As per DGCA circular to refund 100% booking amount for non-operational & cancelled flights by airlines. As per my knowdelge (even confirmed with the concerned airline as well as Dubai International Airport Authorities), my flight IX-246 (PNR / E-ticket no.: UUIWDR) was non-operational since 16th May 2021 i.e. already cancelled by the airline (no flight of IX-246 has been flying on the route of Dubai to Mumbai since 16th May 2021 onwards till date confirmed by Air India Express when enquired by me), then why would there be any reduction or deduction from the booking amount paid by me on 16th April 2021 i.e. INR 20,203 (against Booking ID: NN2813055101972).? I should be entitle to full refund of INR 20,203/- against the cancellation of flight by the airline. Thus, I sincerely look forward for your kind revert & expecting (hereby requesting your good-self) full refund of INR 20,203/- to my SBI credit card a/c ending with 4241 (source from where the payment was made on 16th April 2021) at the earliest. Regards, Anish Parmar

Shubham Singh

Posted on Jul 23, 2021

Dear Team, I want to bring to your notice that I booked the return flights from Delhi to Seychelles from Make my Trip of following passengers Sonakshi Meena - Booking Id:NN7912652221894 PNR: LBBFST Booking No- 0613318909082 Shubham Singh - Booking Id: NN7812652221432 PNR: LZDIKP Bookin No: 0613318909056 As flights were scheduled to depart in the month of April, but due to COVID scare it was postponed till further notice. Thereafter few months I received a mail stating to reschedule the flights or airlines are creating a credit voucher equivalent to the booking amount, but since then there has been no communication via mails either from MMT or airlines. On MMT website and app when I tried to raise a refund request there was some kind of error popping up and page was not opening and same problem is still persisting and status of flight is being shown as completed. So recently I spoke to the executive officer from Air India on telephone and here I was informed to sent a mail to you people briefing my problem. I have send various mails to your team but still have had no response. So I humbly request your team to kindly issue me a credit voucher equivalent to the amount of the tickets booked so that in future I can utilize it for other domestic flight bookings. Yours Sincerely, Shubham Singh

Abhay Pandey

Posted on Jul 22, 2021

This is a request for an issue of refunds for AIR INDIA flights cancelled at your end. The details of which are as follows: 1) AIR INDIA flight no- AI-452 on 23rd April, 2021 departing at 17:55 from Visakhapatnam Passenger details as follows: Sl. No Passenger Name E- Ticket No 1 Abhay Pandey 0984722217334 2 Vinay Kumar Pandey 0984722217335 3 Geeta Pandey 0984722217336 2) AIR INDIA flight no- AI-487 on 10th May, 2021 departing at 6:40 from Delhi Passenger details are as follows: Sl. No Passenger Name E- Ticket No 1 Abhay Pandey 0984721983639 2 Karishma Tiwari 0984721983640 The above flights were booked through Flipkart Travels and Invoice and Tickets are attached for your ready reference. The flights were arbitrarily cancelled at your end and no intimation of the same was given to passengers either through email or SMS. The travel agents demand for intimation from airlines for cancellation of flights to process my refund. I have launched the complaint with AIR INDIA and the ticket number for the same is- 09066275 It has been four months and no resolution has been made for my complaint. I expect a swift action from your end before I escalate the matter further. I am a government employee working for a PSU and hope AIR INDIA understands the anguish and pain I am in due to the lackadaisical attitude from your side as it is the hard earned money of an honest tax paying Citizen. Hoping for a speedy and honest resolution

Samir Pandya

Posted on Jul 20, 2021

As per govt. guidelines, the unused amount (Rs. 23,299/-) in the credit shell would be returned after 31-Mar-2021 for the tickets that were auto cancelled for travelling in May'2020 during pandemic. Unused amount from the credit shell has not been returned yet for the two different PNRs. The amount is stuck up at either airline (Spicejet) or at aggregator (ClearTrip) even after following up for so many times after 31-Mar-2021. The Trip ID with ClearTrip is : 200219707852 and Case ID is: 12726515.

SHAHNAWAZ ALAM

Posted on Jul 17, 2021

My flight Air India got cancelled due to operational reasons, and i had given request on 22nd April 2021, & again on 4th May 2021 for the refund and still there is no communication from Air India till now. When called customer care last week they told we have forwarded Refund Application 4001015907 for 098-4722410525 to Air India on 28 April Request you to please intervene and get it resolved. Below is the ticket details. PNR : ZDM90 I have also sent the mail to their refunds team 4 times my task number was also created. its number is : 10413573. When ever i'm calling their customer care they are misguiding us instead of supporting us e ticket. 098-4722410525

SOWMYA K

Posted on Jul 09, 2021

I have not received the refund of the air ticket from happy easygo which was booked in february 2020.

Yashika Bhardwaj

Posted on Jun 23, 2021

I have booked a ticket on 29th May 2021 from Bengaluru to New Delhi by Travelook company, and I haven't got the refund yet. My reference ID is REF099999105. PNR was not generated, and the ticket got cancelled after paying the amount. Please help me get my refund. Name: Yashika Bhardwaj

Aditya Kumar Vishwakarma

Posted on Jun 19, 2021

Hello, I booked a flight on 18th May to travel from Delhi to Gkp for which I paid 8773.00 INR. It's been more than a month and i didn't receive my money yet. Request you to help me with this and take serious legal action against them. Company Name - TRAVO LOOK Ticket Ref No. - REF706865705 They keep asking for 7- 10 days for a refund however didn't refund. It's a scam. Request you to please save others from them and help me to get my money back.

Ravi kumar

Posted on Jun 19, 2021

hi, i booked a flight for delhi to pune on 19th june after the amount got debited i received a call from travolook agent that my flight has been cancelled by operational issue and amount will be refunded within 10-15 days after that i try to contact with go air customer care to get the info. about flight and it was running properly no issue nothing after that i contact with them about the PNR Status they still told that flight is not booked so PNR is not generated and when asked about the refund they all like it will transferred in some days how am i goona book it now i want to complaint against them for the refund.

Kishore Pandit

Posted on Jun 18, 2021

Sir, I had booked flight ticket with Air Asia(Booking No. YZT1MC) 1.5 year. before. Due to Covid they cancelled the flight and provided with refund option. Case Number 71203430 was given to me. Later on they approved my case and sent me an email dated 09/09/2020 mentioning that, we are issuing refund against this Booking No. YZT1MC and case No. 71203430. I am following up with Air Asia since last 6 months for the refund but nothing is happening. They are cheating me and sent email with that, the case is closed without any refund of amount and fooling me. I called Air Asia Customer Care/Call Centre No. +91-80-46662222, it is only ringing. Please note, I purchased Flight Ticket at Air Asia Counter at Mumbai Domestic Airport terminal and obtained the ticket and they cheated me by closing my case No. 71203430 with out refunding amount paid for flight ticket. Regards, Kishore Pandit Mob. No. 9892173199 Email: kishore_pandit@rediffmail.com

Ajay Gupta

Posted on Jun 16, 2021

Hi, I have booked flight ticket with Spicejet (PNR Number D7FB2C & O94WHC) 1.5 year. before. Due to covid they has cancelled the flight and provided credit shell. Later on they came to me that we are issueing refund against this PNR. I am following up with spicejet from last 6 months for the refund but nothing is happening. They are cheating with customer's and making fool. Everytime i call them they mention that it will take 7 days to process the refund but its been 6 months and we have not received refund.

Rakesh Kumar

Posted on Jun 15, 2021

I had booked air ticket through IRCTC for Air India flight AI 821 Jammu to Srinagar vide transaction no 2006534433 for 05.02.2021 and for Flight no AI 822 Srinagar to Jammu for 07.02.2021 vide transaction no 2006534765 ,request for cancelling these tickets was made 0n 03.02.2021 through email which was duly acknowledged by IRCTC .Telephonic enquiries made and emails sent to IRCTC has not yielded any result and refund amount has been withheld for more than 4 months

PV

Posted on Jun 12, 2021

I have requested spice jet for the refund of the flight ticket fare cancelled due to Covid-19 since last year-2020. Even after continuous follow up, they are still informing that its under process, but not refunding since after such long time.

M Shanmugam

Posted on Jun 11, 2021

Hi, I was to travel from Chennai to Ahmedabad on Spicejet Flight scheduled on 10/06/21 at 18.05 hrs. I specifically booked for this flight as i have to travel from Vellore to Chennai as all other flights were in the early morning. In fact i had delayed my travel due to inconvenient flight timing by other operators. Suddenly, i got a message from spicejet that the flight will from Chennai is rescheduled, at 06.15 hrs to Delhi and in the evening at around 19.00 hrs the flight from Delhi to Ahmedabad. It was not informed 24 hours prior and also flight was not directly to Ahmedabad. It was very unfortunate that the airline asking me to wait for about 12 hrs in Delhi airport in this pandemic situation. I have also made all the arrangement for my travel and eventually has to be cancelled due to this. I had to cancel the tickets due to this and got only partial refunding. I would have been ok if the flight timing was rescheduled from Chennai to Ahmedabad, instead the flight was scheduled to Delhi. Due to this, i had lost money and had mental and physical stress. I want the spicejet to be directed to pay for it.

Dharmender

Posted on Jun 03, 2021

i booked my ticket on the 15 March by travel Lok then amount is 6496 rs. but till now i not received the amount approx. 40 calls done for the follow up but still customer care say keep the patience within 3-5 working amount will be refund

Yashwant Singh

Posted on May 29, 2021

Hello, I hope you're doing well. I had booked a Spice Jet's flight on Yatra. I had paid around 9938, and then Spicejet cancelled the flight and refunded the entire amount of 9348. Now Yatra is refunding me just 8298. I am not sure what to be done here.

RIMITA ROY

Posted on May 29, 2021

I AM A STUDENT & I HAVE MY AIR TICKET FROM TRAVOLOOK , WHICH HAS CANCELLED BY TRAVOLOOK. MY AIR TICKET REFERENCE NO. IS REF884014498. MY FLIGHT NO. WAS INDIGO 6E-2726 FOR 22.04.2021. NOW MORE THAN ONE MONTH HAS PASSED. BUT I HAVE NOT RECEIVED MY REFUND. I HAVE PHONED & MAILED TO "TRAVOLOOK". BUT STILL I HAVE NOT RECEIVED MY REFUND. KINDLY LOOK INTO THIS MATTER.

Rajith Muliyil

Posted on May 26, 2021

Dear Sir, I have booked flight ticket form Mumbai to Kannur on through Ease My Trip in Go Air. Booking Reference is UBY2GD dated 20/042021. Fligth number G8330 was cancelled on the booking date 27/04/2021 by airline due to technical reason. I have been following up with Ease My Trip custome care they have asked to intiate the cancellation of the ticket in their website. I have done this 2 weeks back, but they are not refund the money. As as service provider Ease My Trip is liable for returning the money for cancelled ticket. Please initiate action against the company and arrange to refudn the amout Rs.11708 with interest. Regards, Rajith Muliyil

Anish Mon

Posted on May 22, 2021

Dear sir, I use "ease my trip" website to reschedule my flight (To June 5th). The system automatically capturing the date June 21st and even after I changed the date in the calendar, the refreshed flight itinerary came for June 21st. Mistaken this as June 5th, I booked the flight and ticket received and payment done. Upon understanding the mistake, I recorded the video of website error and informed the customer care. they are not ready to acknowledge it and saying they can't do anything. Please help me to solve it. I have done numerous mails and calls to ease my trip customer support. they are not ready to help and asking me pay again to reschedule the flight. Regards Anish Mon

Roshan Lal

Posted on May 22, 2021

Dear Sirs, Last year in Feb 2020, I book air ticket for Delhi-Perth-Delhi of Thai Airways through MAKEMYTRIP.com. The flight departure schedule was 27th March 2020 and return 12th June 2020. But due to COVID 19, schedule flights were cancelled and I requested MAKEMYTRIP.COM to cancelled the tickets and refund the amount paid. Subsequently, as informed, MAKEMYTRIP.com, raised refund request to Thai Airways for refund vide request number RA5529303 dated 3rd May 2020. But even after following up monthly basis with MAKEMYTRIP.COM and THAI AWAYS, I still to get the refund. Hence request for help. Following are the details of my booking. - Makemytrip booking ID - NN2118052828036, dated 22nd Feb 2020. (Ticket number ;-217-3759505737) - Ticket for :- Delhi - Perth - Delhi - Flight Schedule :- DEP 27th March 2020, Return :- 12th June 2020. - Airline :- Thai Airways - Thai Airways PNR no. SQ84WC. The same ticket was cancelled due to COVID 19 on 19th March 2020. But ticket amount not refunded till date. - Makemytrip's refund application to Thai Airways :- 5529303 of dated 3rd May 2020.

PREMA KUMAR PILLAI

Posted on May 20, 2021

I booked a ticket by Air India for travel between Goa and London for my mother, travel date was 15/02/2021. The flight was cancelled by Air India. E-Ticket number is 0982134731624. The cancellation was done on 6/03/2021. Air India informed me that I would get a full refund. I have called customer care countless time enquiring about the refund. Every time I get an assurance that the refund would be effected within 48 hrs. Nothing has happened so far. E-mails to airindia-ecommerce remain unanswered.

bhanu yadav

Posted on May 14, 2021

Hi Team, My Name is bhanu yadav. I booked a flight on 18th of march from Delhi to indore for my father for Date 31st March 2021 on website TRAVOLOOK.IN but it got cancelled right away. Amount was 3402 rupees. its been 2 months now. Everytime i call they tell me same thing that due to technical difficulty refund has not be made and everytime they ask me to wait 7-10 workings day. i have called them after every 10 working days and they ask me to wait more. Today they asked me again to wait 5 to 7 working days. i have lost hope. Maybe someone can help.

Siddharth Dhanania

Posted on May 10, 2021

I booked my flight from Kolkata to Jaipur on the 17th of March, 2021. After the money got deducted, I got a call from them saying the fare had increased. They said they would process my refund within 7 days. However, after continuous follow-ups and mails, I have still not received my money. The reference number for the same is : REF740736825. The amount deducted was Rs. 4533.

PRASHOBH PRABHAKARAN

Posted on May 10, 2021

I MADE A BOOKING Air India Express ON 26TH APRIL 2021 UNFORTUNATLY OMAN GOVERMENT DENIED INDIANS THEIR COUNTRY AFTER 24TH APRIL 2021 NOW Air India Express NOT READY TO GIVE MY REFUND

VYSYARAJU MADHAVA RAJU

Posted on May 09, 2021

Dear Sir, Sub.: Regard to refund of my cancelled Air tickets. This is to inform you that, I booked Air tickets from Rajahmundry (RJY) to Varanasi (VSM) and back to Rajahmundry (RJY) via., Hyderabad, from 17th June to 20th June, in Indigo Airlines Vide PNR :- ZDWWS and paid Rs.22,475 Due to covid-19 the RJY-HYD flight was cancelled and others were rescheduled. Because of cancellation and re-schedule, I requested for cancellation of all tickets and asked for refund. Received Rs.4,227/- from make my trip and a credit note for Rs.10,915/- from Indigo Air. When contacted Indigo Air lines, they confirmed that, Rs. 10915/- was transferred to travel agency on 17.08.2020. Copy of the mail from Indigo Air attached for your reference. In spite of repeated requests to make mytrip, not received my balance amount. Request you to please assist me in getting my refund. With Regards V.Madhava Raju 9391744345

RANJITH KUMAR KRISHNAN

Posted on May 05, 2021

Hi, I booked the ticket for myself and my family (3) through https://www.travolook.in/contact-us today. They sent an email saying the ticket would be confirmed in 30 minutes. LAter a sales rep from https://www.travolook.in called me and said 1000+ rupees increased for each ticket cost that I have to pay to confirm the ticket. I argued why should I pay instead I asked to refund the money. He said he could refund but would deduct the cancellation fee. I asked him if the tickets are not confirmed then I was not ready to cancel. But while talking he disconnect my call and I got an email with tickets cancelled and https://www.travolook.in/contact-us took more than 5K from my ticket costs. I have not confirmed the cancellation but they cancelled it. Could you please help me get my refund fully or escalate this to the next level to behave with the customer like this? Details of the ticket. Booking ref id : REF542147075 Air Asia. From : Shamshabad Rajiv Gandhi International Airport(HYD) May 06, Thu 07:20 To: Chennai Airport(MAA) Terminal: 1 May 06, Thu 08:35

RANJITH KUMAR KRISHNAN

Posted on May 05, 2021

p p mishra

Posted on May 04, 2021

Sir... since january, 2021 i m trying for a refund (two tickets), booked by me for my father and family respectively, as it was initiated by airasia by replying to airasia support's lot of e-mails giving all the details desired by them, but till now, it is yet to be resolved. Following are the details for a refund of INR 3,053/-: 1. For Case ID No.- 00417988 (PNR no.- X5YZ3Q, Bhubaneswar-Hyderabad, 01 Adult, Date of Journey- 15.09.2020, Amount Paid- INR 3,053/-):- Name of Pax- Paramananda Mishra 2. For Case ID No.- 00418007 (PNR No.- S5SITQ, Bhubaneswar-Hyderabad, 02 Adults, 01 Child & 01 Infant, Date of Journey- 31.05.2020, Amount Paid- INR 9,132/-):- Name of Pax- P.P.Mishra, Satabdi Rath, Advika Mishra & Anvika Mishra It is to be mentioned here that, the complaint was raised simultaneously through 'Tia' and Customer Care and the ticket was booked prior to Lockdown due to COVID 19. After auto cancellation due to Lockdown, I had made a request for Credit Shell and subsequently a refund was initiated from Air Asia on January 27, 2021 to my e-mail and I had sent the mail with all the desired details but I am yet to receive any refund after which respective complaint was raised for refund. A mail along with two reminders were sent to "nodalofficer_in@airasia.com" on April 20. April 24 & May 04, 2021 respectively but yet to receive any reply or acknowledgement. Call back requests are made 3 times from the back end team through customer care's assurance but they didnt turned up till now. on April 20, i received part of the payments:- Rs. 3053/- and Rs. 6079/- but another Rs. 3053/- is yet to be received from air asia side despite several phone calls, emails etc. I hope for an expedition and subsequent refund from your side ASAP. Thank you

Sanjay Manna

Posted on May 04, 2021

Hi ! so i recently booked a ticket through Travolook.in from Bangalore to Kolkata The following were the FRAUDULENT INFO which was sent to me via mail after i paid : 4064 INR . Reference No. : REF343654202. and after two minutes I have rcvd mail "reservation was cancelled due to an operational reason". I have asked for a refund and they haven't responded now .Later when i checked the reviews for this site it says a lot of people went through the same . also the payment went to " Wing in Travel Advisor" . Kindly help me get the refund . thanks so much. Already 10 days gone.

Rohit Chacko

Posted on May 03, 2021

Hi ! so i recently booked a ticket through Travolook.in from Cochin to Goa The following were the FRAUDULENT INFO which was sent to me via mail after i paid : 5347 INR . Reference No. : REF178467719. and also TRAVOLOOK GENERATED A FAKE PNR NUMBER:NQ5WVK which i cross verified with the airlines Indigo . There is no such pnr . i have asked for a refund and they havent responded .Later when i checked the reviews for this site it says a lot of people went through the same . also the payment went to " Wing in Travel Advisor" . Kindly help me get the refund . thanks so much

Jagan Babu

Posted on May 03, 2021

Dear Sir / Madam, Yesterday I received refund of Rs. 914 towards my mother's air-ticket. Details given below: Ticket 1 (My mother's Air-ticket): Booking Reference: Z995T Name: Mrs. Rani Seethapathy E-Ticket: 0982132915101 Chennai to Singapore (14-Apr-2020) Bank: IDBI Bank Amount: Rs. 7307 RA Number: 098A614395W8J Ticket 2 (My Air-ticket): Booking Reference: H53VK Name: Mr. Jagan Babu Seethapathy E-Ticket: 0982132555834 Singapore to Chennai (10-Apr-2020) Chennai to Singapore (14-Apr-2020) Price: S$ 255.90 (Singapore Dollar) Please allow me to explain this further. I booked return air-ticket (ticket 2) for myself to travel to chennai to attend my brother's death anniversary which was on 11-Apr-2020. On my return, I want to bring my mother with me to singapore. As she can't travel alone, my assistance was needed. On 09-Mar-2020, I received email from AIR INDIA, stating that "DUE TO OPERATIONAL REASONS" flight on 10-Apr-2020 was cancelled and rescheduled to 11-Apr-2020. Attached email copy for your reference. Due to the cancellation of flight by AIR INDIA, my entire travel schedule was disrupted and I did not attend my brother's death anniversary and could not bring my mother to singapore. This forced me to cancel my air-ticket and my mother's air-ticket. I understand that Indian government announced lockdown from last week of March 2020 and singapore government announced lockdown from 1st week of April 2020. All flights were cancelled and both governments ordered to refund entire amount to travelers. Honestly, I don't find any of my fault and whereas I am suffering a loss of Rs. 6418 (Rs. 7332 - Rs. 914). Once again, I would like to highlight that I was forced to cancel all my air-tickets due to "CANCELLATION OF FLIGHT BY AIR INDIA", "LOCKDOWN ANNOUNCED BY INDIAN GOVERNMENT AND SINGAPORE GOVERNMENT". I waited patiently for past 14 months. The stress and financial loss which I suffered are can't be explained by words. I request AIR INDIA to refund balance amount Rs. 6418 immediately and feedback me with valid reason within 3 working days. Thanks and Regards, Jagan Babu

QAMER SIDDIQUI

Posted on May 01, 2021

Dear Sir / Madam we have booked ticket through make my trip, INDIGO AIRLINES from Udaipur to Mumbai BPZ3SK but we all aware the satiation of Covid in India, we have cancelled our tickets do not want to take risk not they are not paying the refund amount Regards Qamer Siddiqui Advocate 9711874008

QAMER SIDDIQUI

Posted on May 01, 2021

Dear Sir / Madam we have booked ticket through make my trip, Vistara Airlines from New Delhi to Udaipur PNR Q81539 but we all aware the satiation of Covid in India we cancelled the ticket , but not they are not paying refund amount Regards Qamer Siddiqui Advocate 9711874008

QAMER SIDDIQUI

Posted on May 01, 2021

Dear Sir / Madam we have booked ticket through make my trip from Udaipur to Mumbai PNR SHEVPV but we all aware the satiation of Covid in India, not they are not paying refund amount Regards Qamer Siddiqui Advocate 9711874008

Suman Mahapatra

Posted on Apr 29, 2021

Travolook is an airline ticket booking agency . I booked a ticket and cancelled the ticket on the same day due to some personal exigencies . Below are the details and amount refund confirmed by Go AIr: 1. BOM- VTZ :25TH MAY â€“ Rs 4348 2. VTZ-BOM: 27th May â€“ Rs 4596 This company is a fraud , they have escalated the price during booking time also and uses this practice everytime what i came to know after seeing the reviews . Now after cancelling the ticket , i have not got refund since more than 15 days . Last communication from Travolook is mentioned below : WOuld request you to take severe action . From: support travolook Sent: Wednesday, April 28, 2021 8:54:50 PM To: Suman Mahapatra Subject: Re: Horrible experience with Travolook *** THIS IS AN EXTERNAL EMAIL: do not click any links or open any attachments unless you trust the sender and know the content is safe. *** Dear Customer, Greetings from Travolook.in! This email regarding your booking reference number : REF561108159 We acknowledge the receipt of your mail. Please be informed that the refund against the cancellation is awaited at the airline's end. As soon as we receive the refund, the amount will be initiated to the same bank account. The refund shall be as per the policy. For immediate assistance please call 0124-643-4800. To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800. In case of any queries, please mail us at support@travolook.in NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source. Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans. Regards Neha Tigga Support Team 0124 6434800 www.travolook.in

Murali Lakshmanan

Posted on Apr 29, 2021

I had booked 2 tickets by GoAir under PNR GE8Z8E on 24.02.2020, duirng pre covid period to travel from Bangalore to Mumbai by paying Rs.4332.00 towards the ticket fare. Subsequently we were forced to cancel our travel due to Covid pandemic and holding the ticket live for a period of one year as per the guidelines. On 17.01.2021, I rebooked the same ticket under the same PNR from Mumbai to Bangalore by paying the difference amount of Rs.2806.00 to travel on 15.03.2021. We were forced to cancel the ticket because of the rescheduling of flight from the night flight to morning hours by GoAir. I was not in a position to travel in the morning flight due to certain commitments in the morning hours and I cancelled the tickets since GoAir officials assured that the full amount will be refunded within 4 to 5 working days. I have received the refund amount of Rs.2806.00 being the difference amount within a week but the original amount of Rs.4332.00 is not refunded till date even after a lapse of more than one and half months. I have mailed to GoAir many times to their feedback, nodal officer and appellete authority ids and no response from them till date. I have called their customer care many time which were of no use. Request you to take up the matter for an early solution Regards Murali

vinit govil

Posted on Apr 29, 2021

ReF : # PNR S5QT5L DEL â€“ GOA for travel on 21 May 2020 : # PNR TE5QND GOA- DEL for travel on 25 May 2020 : # PNR MCGU7T GOA- DEL for travel on 12 May 2020 : # PNR F5RESL DEL â€“ GOA for travel on 08 May 2020 I did above 4 bookings for travel to Goa & back DIRECTLY ON SPICEJET WEB SITE & paid thru my Credit Card. However due to CORONA restrictions these flights did not operate. The money is yet to be refunded from the Credit Shells for these 4 bookings . As per Supreme Court judgement the same should have been done immediately after 31 March 2021. I received my refunds from Indigo Airlines last week & I am surprised that Spice Jet has not even bothered to inform that Status of due refunds. DO confirm the release & credit of my refunds to my Credit card immediately,

Nihar Paul

Posted on Apr 28, 2021

I booked three tickets for Belgaum in AirInida for the journey dated 23rd March from Bengaluru to Belgagavi (2 tkts) and on 26th March from Belagavi to Bengaluru (1 Tkt). The flight was cancelled from Airline. However, even today I have not received the refund amount.

Arpit Agarwal

Posted on Apr 26, 2021

I had booked tickets on Jet Airways through the travel agent - Globe Forex and Travels in Feb, 2019. I had placed a cancellation request on 26th March and Jet Airways ceased operations on 18th April. Now the travel agent is kind of harassing me stating that Jet has not paid the refund and that I need to pay up the costs. Also the invoices were sent to me only in Jun, 2019. I have read online that Jet Airways has processed all refunds for cancellations made prior to suspension of operations on 18th April Can I get some documentary evidence from a certified body and am I liable to pay anything?

Sanish kumar

Posted on Apr 25, 2021

I had a flight ticket booked on airindia on AI574 (30th March '21) from Flipkart. And now when I tried for web check in, I got to know that flight was canceled silently. And none of them are ready to refund the amount or take the responsibility. Airindia wants me to send a RAN from Flipkart and now flipkartsupport wants me to share an email confirmation from Airindiain saying the flight was canceled.

Sandeep Saini

Posted on Apr 24, 2021

Dear Sir, I have booked flight ticket for two travelers from Lucknow to Chandigarh on 16.12.2020. However due to some reason I have to cancel the ticket well before and I was told that I will received the refund of 4200/- and my cancellation with booking reference FMNAA3ENE30QM is queued. In-spite of regular follow up on telephone and emails, I am not getting the response from Via.com. Neither I haven't received any refund nor any response from Via.com till date. I have tried to reach Via.com customer care through emails and telephone many times but I am unable to connect with your representative even after waiting for 30 minutes on call. I request you kindly intervene in this matter regarding my refund for the booking reference FMNAA3ENE30QM and obelize me. Regards, Sandeep Saini

Ashish Sharma

Posted on Apr 24, 2021

I booked flight ticket from Easymytrip website and it got cancelled due to state Goverment imposed lockdown in veiw of Covid cases increase. I am chasing Easymytrip for refund money since the day I have cancelled but they always mentioning RA has been raised and it is pending with airline and when I called airline they are saying no such request raised against your ticket or PNR. It has been more than 9 months and I am yet to get my money refund back, raising this complain in hope of someone can look at the issue and escalate it to the airline or Esaymytrip . All information are mentioned below, please write back if you need more information. Please please please assist me on this issue. Ticket date : 18th Aug' 2020 Ticket Number : 0983761283593 Passenger Name : Gopal Routh Booking ID : EMT73737939 RA : 0005988788 PNR : YCC11 Airline : Air India Place : Kolkata to Mumbai

T R Sai Sunesh Kumar

Posted on Apr 21, 2021

Hi, I had booked a flight ticket from Shirdi (SAG) - Bengaluru (BLR) for travel date on 12th April 2020 in the Spicejet SG-3640 flight on the name of Passenger T R Sai / Sunesh Kumar. It's been more than a year and i am yet to receive the refund for it. Below are the details: PNR- NDMJ5Q Passenger - T R Sai Sunesh Kumar From - Shirdi (SAG) To - Bengaluru (BLR) Can anyone assist me into connecting me to the right source for getting the refund amount. Thanks

Joshy

Posted on Apr 17, 2021

Sir, I have the following two issues of refund whose details are as under:- (i) That i have booked a ticket in Indigo flight on 21.03.2020 form Delhi to Kochi through Udchalo service provider. The details:- Airline PNR: OWSQTH udChalo Trip Id: 3922176 Indigo- 6E - 315 21 Mar 2020 from Delhi (T-1) 05:30 to Kochi (T-1) 08:45 Passenger Details # Name Type Gender Meals Status E-Ticket 1. Joshy Antony Adult Male NA Booked OWSQTH 2. Edwin Joshy Adult Male NA Booked OWSQTH the above ticket was cancelled duet to COVID-19 lockdown. Further as per Govt of India direction the full refund of my booking amount has to be paid to me. But merely as per their routine rule only Rs. 866/- has refunded to me instead of Rs. 7,482/-. Several correspondence have been made through agency and airline in this regard but all in vain. Kindly intervene and get my full refund. (ii)This is in respect of my second booking against my uncle whose details are as under:- The ticket was booked from Delhi to Chennai and back in Air India through Yatra. com on dated 29.06.2020 and back on 03.07.2020 Onward. The flight was cancelled by the airline itself due to COVID , it is going to be one year till today the refund has not been received they are saying one or other excused for the same whenever contacting they are saying wait for 30 days but several such 30 days have gone all in vain. The details of tickets are as under : Air India AI - 42 Airbus A321 ECONOMY | PARTIALLY REFUNDABLE |NON STOP PNR: JKT9X New Delhi 7:20 Hrs, 29th Jun'20 Airport: Indira Gandhi TERMINAL: T-3 2h 40m î · Name Of Traveller(S) Insurance No. Meals Baggage Allowance Seat Preference Mr Rajan Chacko Adult NA Meal Included 25 kgs NA & Mr Rohil Mattoo Adult NA Meal Included 25 kgs NA Backward/ Return : Air India AI - 430 Airbus A320 Neo ECONOMY | PARTIALLY REFUNDABLE | NON STOP PNR: JKT9X Chennai 09:55 Hrs, 3rd Jul'20 Airport: Chennai TERMINAL: T-1 New Delhi 12:55 Hrs, 3rd Jul'20 Airport: Indira Gandhi TERMINAL: T-3 Kindly due the needful to get the refund from both the Airliners Thanks & Regards Joshy Antony Chandigarh

Albert Ben Thuruthy

Posted on Apr 17, 2021

My Name is Albert. I booked a flight from Frankfurt to Kochi on 23rd of June last year. Unfortunately the flight got cancelled and i applied for a refund. After following up the refund a lot, i got the information that my refund is processed and amount is refunded on 30th december 2020. But until now the money has not reached my account. Iam attaching booking reference, my bank statements and related E-mails with this letter. I kindly request you to take necessary action. otherwise i will be forced to move legally.

Rajesh

Posted on Apr 15, 2021

I've actually booked for a direct flight from Vijawada to Muscat on the 6th of April, however Airlines have cancelled the flight and revised the itinerary from 6th to 5th of April via Delhi with a transit time of 8Hrs in Delhi. I wish my sister not to fly on this flight and booked another flight to arrive in Muscat. Attached booked itinerary and revised itinerary for your reference. "Air India Web Booking eTicket (HPJD6) - Vanapalli" Appreciate if you could cancel the booking and refund the full amount as its completely deviated from my actual booking. But so far NO refund confirmation is received. I called your customer care on 4th of April'21, regarding the below mentioned booking cancellation and he (Mr. Akshay) confirmed to me the same that the said booking is cancelled with ref. no. 08796389 and the refund amount should reflect in my bank a/c within 7 working days. Appreciate if you could confirm the status of the same at your earliest convenient time. Thanks & Regards, -- RAJESH M

MEGHA TEJ KAUL

Posted on Apr 14, 2021

I BOOKED AIR INDIA FLIGHT on 18-12-2020 FOR 9TH OF JAN 2021 FROM NEW DELHI TO HEATHROW U.K. FOR RS 44985.00 DUE TO LOCKDOWN IN U K, I HAD TO CANCEL THE TICKET. MY ETICKET NO WAS 0982134468405 and booking ref no Y1E9X. THE TICKET WAS FULLY REFUNDABLE IN CASE OF CANCELLATION. I HAVE BEEN REPEATEDLY CALLING THE AIRLINE CUSTOMER CARE NO. EVERY TIME THEY GIVE DATE BY WHICH REFUND WILL BE DONE, BUT TILL DATE NO REFUND HAS COME. I AM A STUDENT AND MY PARENTS HAVE TAKEN EDUCATION LOAN.

Ubaid Jeelani Tugoo

Posted on Apr 12, 2021

Greetings, I had booked a ticket from Easemy trip/ Etihad airlines for my trip from Delhi to Milan. But the flight got cancelled. The ticket had cost me 31747 rupees. But the airline is promising to refund only 19474 rupees and it has been more than a month now and still I havent received a penny in return yet. please help me get back my money

Rajesh

Posted on Apr 12, 2021

Booking ID GOFLD9CED81579865576 â€¢ Booked on 24 Jan 2020 in GOIBIBO.COM SPICEJET FLIGHT Chennai-Goa 10 Apr 2020 Goa-Chennai 12 Apr 2020 Total Amount Rs. 29921 Credit Shell Period was already over on 31 st March 2021 Despite which amount was not refunded . No Proper response from Goibibo.com

GUNASEKARAN A

Posted on Apr 12, 2021

I have booked a round trip flight ticket for a sum Rs.60881/-with Goibibo travel agency on 06.03.2020 to Miss.Gunasekaran Saihemapriya, a medical student studying at State Medical University, Perm state, Russia. Unfortunately due to Naval Corona Virus pandemic situation the scheduled fights are cancelled by the Government with a circular to refund the full amount. Onward Journey 30.06.2020 -01.07.2020 Return Journey (30.08.2020 -31.08.2020 PERM-PEE to Moscow DME Moscow DME to Muscat â€“MCT Muscat â€“MCT to Chennai â€“MAA MAA to Muscat MCT Muscat-MCT to Moscow-DME Moscow-DME to PERM-PEE But, even after my repeated approach with the Goibibo travel agency, I have not received any secured reply from them or even any alternative option was also not given by them. They are always sending system auto generated messages that tell: we have received your request. Our team will get in touch with you in 3-7 days. Further, their website shows a refundable amount Rs.59852/-.for me. Hence, I request you to kindly consider my request and take necessary steps to get the refundable amount at an early date. Thanking you sir, YOURS FAITHFULLY, (A.GUNASEKARAN)

manan datta

Posted on Apr 09, 2021

respected sir i book air india ticket on 22nd of may n my ticket is from mumai to delhi and flight cancel y airline when i ask to airline fr refund they dont give me my air india pnr is z4ffm and my ra no. for refund is 4000702228, 4000702233, 4000702236 pls do the needful process for refund theairline behave very poor pls help my no is 9719895454 after 11 month of my ticket ooking they cant do anything they harash and torture the consumers thanking you

Aniruddha Bhaduri

Posted on Apr 03, 2021

I booked a flight ticket from Mumbai to Taipei via Bangkok in Thai Airways International on February 28, 2020. I booked the ticket in Makemy trip and the booking id is NN2813353029186, PNR - LYINQG and E-ticket no. - 217-3319565766. I was supposed to fly on 5th April 2020 but due to the coronavirus pandemic, the flight was canceled. The cost of the ticket is Rupees 39839/-. Now Makemy trip and Thai airways both are denying to refund the amount without giving any reason. The amount I spent is huge for me and I want to get my refund. Please help.

Nikunj Seth

Posted on Apr 02, 2021

I had booked an AI flight AI-571 from Ahmedabad to Hyderabad via Make My Trip. I got a message from Make My Trip that my flight is cancelled by Operator AI and I need to check with Operator for rescheduling of flight and they can't help on it. While, on speaking to AI, they say that nothing can be done from their side and I need to speak to Agent ie Make My Trip for resheduling of flight. How unprofessional are these people? Is it an ethical way of doing business? How can no one be responsible for flight getting cancelled neither Air India nor Make My Trip? Both should be responsible for this and they both should ensure that customer is not getting inconvenience. No more business ethics is left, both have forgotten that Customers are like God, the concept of Atithi Devo Bhavo has gone. In such cases who will go back to them, is what they are not understanding. I will be raising my voice to every possible platform on showing their unprofessionalism to all. For now I want a solution to my problem.

SASWATA BANDYOPADHYAY

Posted on Apr 01, 2021

I and family members booked on Air India flight number AI-986 on 11.06.2020 from Mumbai to Ahmedabad. The flight was cancelled by the airline due to COVID-19. However. the refund is still not processed inspite of several reminders. Please see my Air India refund application number : RA Details - 3757406160 - 5926365 || 3757406161 - 5926368 || 3757406162 - 592637

Sanjay Chowdhry

Posted on Apr 01, 2021

My Air India domestic ticket numbers are 0982135011519/520, I had cancelled on same day of booking on 20feb and as per air india rule I am supposed to get full refund 4748, I have sent several emails, called nearly 10 times, but the customer service just says they will escalate the matter, they don't have a supervisor to talk to nor any other senior person who can look into the matter. They had replied via email about 15 days back, just saying that the refund will be processed soon, I don't know the meaning of this word soon, it can be a month, a year or a century. Please help me with my refund

Jayakrishnan S

Posted on Mar 31, 2021

Due to Covid 19 Pandemic Spicejet cancelled the flight for the journey scheduled for 21st September 2020. In spite of repeated communications with them, they are still not refunding my airfare INR 10,580/-. Repeated requests have been made via mail and they still respond their regret for the delay in process and not clarifying the time frame for the refund. Kindly look into the matter and take necessary action so that consumers like us should not be treated as beggars. Airline- Spicejet Journey date - 21st Sept 2020 Flight no. SG8964 PNR - Q8CFNF Name: Jayakrishnan S Contact no. - 9213838396

Chandrabhan Rajnarayan Singh

Posted on Mar 30, 2021

Reference: NF28193273131434 Dear Sir/Madam, On 16th May, 2020 I & my wife were scheduled to fly with Spice Jet from Mumbai to Varanasi via Delhi and return back on 22nd May, 2020. This concerned flight was SG-8477. This flight was cancelled by your airline due to the corona virus. Credit Voucher In the event of a flight cancellation due to the corona virus, I was offered a Credit Voucher of Rs. 14,931 and when I try to book tickets for only myself in the month of December, 2020, the system did not allow the booking for me as in given terms & conditions it is clearly mentioned that â€œNames of all the travelers in the new booking should be exactly the same as the previous booking for which the credit voucher was created.â€ But still I was not able to book a flight for myself. Right to refund of ticket price As per the Supreme Court & DGCA Guidelines dated 8th Oct, 2020, it is clearly mentioned that those who booked tickets prior to March 25 but the travel period was till May 24, will be allowed get refund within 15 days or Credit Shell equal to fare collected but at the same time airlines tried to puts more terms and conditions that the tickets has to be for the same passengers, which is nowhere mentioned in the guidelines provided by the supreme authority. This is Contempt of Court and DGCA. On top of that when i actually tried to book the tickets for myself which i am allowed to do as per the airlines mentioned guideline the system did not allow to do so. I request you to kindly refund my full amount (Rs 14,931) Refund request I herewith request you to remit Rs.14931 as soon as possible to my below given account details: Account No. 20097116718 Bank Name- Bank of Maharashtra IFSC Code- MAHB0000090 Account Holder name- Chandrabhan Rajnarayan Singh If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will take legal action if necessary. With kind regards, Chandrabhan R Singh

Nilmoni Bhakta

Posted on Mar 28, 2021

Booked Mumbai - Kolkata flight No. 6E 997 on 2.1.2021 and Kolkata - Mumbai flight No. 6E 5364 on 7.1.2021 under PNR No. ZL8NKJ. Both the sectors were direct flight. Passenger was Mrs. Kanta Bhakta, my wife and total amount Rs.12676/- paid from my bank account with SBI. Indigo cancelled flight No. 6E 997 dated 2.1.2021 and suo motu booked by Indigo flight No. 6E 6458 via Bengaluru. Since the flight was suiting the requirement, cancelled both the tickets. Indigo refunded Rs.6365/- i.e. the amount for Mumbai - Kolkata flight and the same was credited to my SBI account on 2.1.2021. On taking up with Indigo, it was confirmed that the amount of Rs.6311/- was also refunded by ARN No. 74332741001036617068842 on 31.12.2020. Till date (27.3.2021) the amount is credited in my SBI Bank Account. There is protracted correspondence with Indigo and SBI. SBI confirmed that they have not credited the amount of Rs.6311/- to my account and there is no pending amount to be credited in the SBI's branch where my above account is maintained. Indigo is avoiding to take up through its own Bank with SBI to ascertain where the amount is credited and take refund for not crediting to my account. Thereafter organise refund to me. Correspondence is going on and Indigo is not providing the bank details where they have instructed their Bank to credit my SBI Account, which is not being provided. Indigo's helpline gives stereotype reply which is not at all satisfactory. Since SBI, with whom I can interact personally has provided all details. Under the circumstance, request you to kindly help me in getting the due refund of Rs.6365/- at the earliest. Since I am retired officials i had to break my FD for meeting some of the expenditure. Request your early resolution of the complaint.

MARIBON VIRAY SANGMA

Posted on Mar 28, 2021

Airasia has cancelled my confirmed booking PNR L18NNP. I have been communicating with both Airasia and Easemytrip and both are pushing responsibility to each other. A full refund is expected at the earliest as it is the airline which cancelled the flight.

Rajesh Koirala

Posted on Mar 28, 2021

I booked a Go Air flight with the PNR UFQ8GE from Bagdogra to Kolkatta to Delhi to Bagdogra .The first sector being on 16th February. The second sector was on the 18th of February and was booked for the 9.45am flight. Go Air subsequently delayed the flight to 18.55 . I called the costumer service who cancelled the sector and promised a refund to the account the fare was paid from. My subsequent emails have been ignored and the refund not made. Please look into the matter.

PALLAB MONDAL

Posted on Mar 27, 2021

Madam/Dear Sir, I have booked one flight ticket PNR No: YB1KC, Ticket No: 0983762417688 Order Id: 730621334178120176 for a flight of Air India from Chennai (MAA) to Kolkata (CCU) on 21 Nov 2020. But, unfortunately, This flight was cancelled by your airline due to the corona virus and Govt restrictions/technical reasons informed by Happyeasygo customer care team and confirmed by Air India Customer Care. I have visited Air India office, they have confirmed me that amount reversed to booking agent. I am following up with Happyeasygo Since Nov 2020 for refund, but 150 days over but refund amount not credited back to my account. But even after 5 months of cancellation of ticket I have not get the refund amount. Customer care is always informing me to wait for 7 days day after day but not refunding my hard earned money. It is requested to take up the matter with happyeasygo ecommerce agent to initiate my refund on priority. I have attached pdfs and screenshots of mail received from Air India and Happyeasygo for cancellation information. Kindly do the needful. With warm regards, Pallab Mondal

Ananth Narayan & Kakali Sarma

Posted on Mar 21, 2021

I am Ananth and I made 2 bookings for my wife and daughter, to travel by SG 532, from Bgr to Gau, so that they can travel without any issue and in the shortest time possible. Spice jet has now re-scheduled the service of SG 532, and the new flight will travel from Bangalore -Mumbai - Gau, as per the new schedule. I dont want my family to travel with a break, especially to Mumbai due to bad covid scenario. I have made these 2 bookings 3 months in advance and now the ticket prices are 2.5 times the cost of the original ticket. As I have booked a direct flight from Bangalore to Guwahati, I have asked them to : 1. Book me on to another airline that provides direct service from Bangalore to Guwahati 2. Refund as per the current price of the ticket or 3. Book me on to a direct flight which was available till 27th March only But in spite of considering my request, they kept on mentioning "Companies policy" and kept denying my request. I would like to make a complaint against Spicejet, as they have flouted all possible rules, and could not book my family on a flight, which was available for 25th March, stating 7 days change of flight rule, and did not consider a minor deviation. My fear is that I have also booked a return flight on Spicejet, from Guwahati to Bangalore, on May 14th, 2021 and it's currently not available on booking sites and my family might have to face the same issue all over again.

Sankaranarayanan

Posted on Mar 19, 2021

I had booked flight ticket for 18th March 2020, which I did not travel due to COVID. Airlines have refunded the amount to my booking agency Premiermiles (GoIBIBO) and sent me a message. But I did not get full refund. I had asked several times to Premiermiles and there is no answer. I have raised this issue with Premiermiles but no answer.

Rohit kumar

Posted on Mar 18, 2021

Airline customer care number +91 838-9980-562 +91 628-9957-210. All problem solving here ask me any question just review. Refund & cancelled realeted any question just answer.

Vijay Kumar

Posted on Mar 18, 2021

Airline - Air India Subject - Refund amount for PNR - Z9D56 I had booked a ticket in Air India with PNR no. - JYRCK. I am sending multiple email from last one year. Only i get acknowledge ment that i will get refund. But never received any amount . I still following it without any hope. Kindly do the needful and refund my cancelled amount. Regards Vijay Kumar

Vijay Kumar

Posted on Mar 18, 2021

Airline - Air India Subject - Refund amount for PNR - JYRCK I had booked a ticket in Air India with PNR no. - JYRCK. I am sending multiple email from last one year. Only i get acknowledge ment that i will get refund. But never received any amount . I still following it without any hope. Kindly do the needful and refund my cancelled amount. Regards Vijay Kumar

jitendra kumar

Posted on Mar 15, 2021

i have booked flight today on 15-03-2021 from Ahmedabad to Bangalore , but while reaching at Bangalore indigo representative told me your baggage is kept at Ahmedabad only ,so you have to go back and received while check in at Ahmedabad representative (Bhumi) told me you will receive your baggage at Bangalore . whole day they pass and also due to flight person problem i have cancel my connecting flight also finally i have send my person over there and booked new flight now by investing my own money . please provide men solution how I can get refund and where i can approach to raise complaint against .

Soni

Posted on Mar 12, 2021

I had booked tickets in Feb '2020 to travel to Mumbai in April 2020 from the Spice Jet portal. Due to Cornovirus was not able to take the flight as the Government had imposed restrictions, as well as flights, were canceled. A Credit Schell was givwen till Mar 31 2021. Traveling to Mumbai is now impossible due to the persistence of the epidemic. Hence had requested for a refund. They say the refund is processed I will get it in 10 days from Feb 2021. So far I have not got the refund. I have been mailing to the Appellate authority about this but still, I have not got the refund. I have been communicating with them from Dec 2020 so far I have not got the refund. Can you please resolve this and get me the refund immediately. Spice Jet is not refunding me the money that has caused so much stress. They are saying but cheating me.

Soni

Posted on Mar 12, 2021

AARTI

Posted on Mar 12, 2021

I had booked flight to Goa on 18.02.2020 from Goibibo for the travel in the month of July-2020 through Air India airlines. My booking Id is GOFLDAND87D391582018746. I have been following up for the refund since March-2020. Its been a year & i have still not received the refund. Why Air India & Goibibo trying to deny refund by shifting the liability on one another. I need my money back. I am paying interest on this amount.

jose

Posted on Mar 09, 2021

Dear Sir/Madam, Reference: CaseId-1584585598387: Order 687106853691337316 PNR:- AGSE7E & YBYR5Z - RE: Ticket For BOM-COK-BOM Subject: Flight cancellation due to corona virus - refund request On Feb 21, 2020 had made a return flight booking for four members and made the full payment of Rs.22,648 and we were scheduled to fly with Spicejet Airways from Mumbai to Cochin on 05.04.20 by flight no.SG-6476 (PNR AGSE7E) and Cochin to Mumbai on 15.04.20 by flight no.SG-6475 (PNR YBYR5Z). These concerned flights were cancelled by your airline due to the corona virus. Refusal of voucher In the event of a flight cancellation due to the corona virus, I was offered a credit shell, which can be used till March 2021. On 25th April 2020 I indicated vide email that I donâ€™t want to make use of this offer and requested for a 100% refund of the ticket price. To date I have not received a refund. Right to refund of ticket price As per the order passed by Supreme Court by the three-judge Bench, headed by Justice Ashok Bhushan, after taking into account the recommendations of the Director General of Civil Aviation (DGCA) Airlines will have to refund money collected from tickets that were cancelled following the coronavirus induced lockdown without any cancellation charge. The Judgement also states that If a passenger booked a ticket during the lockdown period (from March 25 to May 24) for travel during lockdown period and the airline has received payment for booking of air ticket for travel during the same period, for both domestic and international air travel and refund is sought by the passenger against that booking being cancelled, the airline shall refund the full amount collected without any cancellation charges. The refund shall be made within a period of three weeks from the date of cancellation, the order said. "On such refund, the amount shall be passed on immediately by the agent to the passengers," it said. Therefore, I am entitled to a refund of the ticket price in the amount of INR 22,648/- that I paid for the ticket (without any deduction of insurance or convenience fee). Refund request I herewith request you to remit INR 22,648/- within 5 days to my account number <00051050043897>, account holder RTGS/NEFT: HDFC0000005, MICR: 400240005, HDFC Bank Ltd., Bhulabhai Desai Road, Mumbai 400026, with payment reference â€˜Refund ticket. As a great punishment for opting your airlines and the agent, I have been continuously following up with Spicejet & Happyeasygo since April 2020 onwards, putting my energy, time and money that has been under your use since last one year, but neither of you have given a concrete reply nor has the amount returned to me even after elapsing almost one year. Summary of my correspondences through email is reproduced below for your references. It seems, it is in your interest to keep passengers money and put blame on each other, that airlines says they have already refunded the money to happyeasygo and happyeasygo on other hand stick to a stereo tape reply that if airlines return, then they will refund without even checking whether the money has been deposited by airlines or not, thus passengers are made as fools. --- If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will take legal action if necessary. With kind regards, Jose Kunjuvareed Panamkulathukaran Attachments: - Copy of booking confirmation - Copy of bank payment transaction I had written above letters to spicejet for refund of my flight booking through Happyeasygo, who are not refunding the full amount, though the airlines - spicejet claims they have refunded the full amount to Happyeasygo amounting to Rs.22,648/- whereas Happyeasygo is willing to give only Rs.18000 thereby deducting around 4000 that too after one year of utilising this amount. I want them to give the full refund it not interest, atleast they should refund my full amount of Rs.22648, as there were nothing materialized, and no insurance or any conveyance has been taken place.

Malay Ranjan De

Posted on Mar 07, 2021

My daughter Mrs. Paramita De and son-in-law Mr. Gaurav Das purchased tickets for Kolkata to Bagdogra Spicejet flight (SG3321) for 27.02.2021 from M/s. Makemytrip. However they were denied boarding even after procuring boarding pass for the same flight. In fact, they were waiting at the departure gate but no announcement was made for boarding, even there was no display for the flight that was supposed to take off at 6.20 a.m. At 6 a.m. when they approached the staff of Spicejet, the airlines staff refused to allow them journey under the plea that flight doors were closed and the flight was full. How could they refuse boarding to passengers having boarding passes? As a result my daughter and son-in-law had to purchase tickets for an evening flight at a high rate as they had pre-scheduled programme to tour Sikkim. My contention is that the Spicejet authority must apologize for their mistake and compensate for the loss sustained due to their amateurish attitude and gross violation of passengers' rights. Flight No. SG3321 dated 27.02.2021 from CCU to IXB at 6.20 a.m. PNR No.R7G2RY/SG

Suresh padmanabhan

Posted on Mar 06, 2021

Respected Sir/madam, I am not getting the refund amount from spicejet airline, after done with lot of followups. pnr E63dny. They are keep on draging the process like anything.

SILADITYA SENGUPTA

Posted on Mar 05, 2021

Non-refund of cancelled flight fare Sir/ Madam On 17th February 2020, I booked an Air India flight ticket via online travel agent Easemytrip.com for a travel of my daughter Rhine Sengupta from Paris to New Delhi (AI 142, PNR: YEKPG) for 3rd July 2020 at a price of Rs 32918/-). Later due to COVID19 pandemic situation, the flight AI 142 on 3rd July 2020 was cancelled by the Airlines. I have immediately applied for a refund through the travel agent Easemytrip.com as I had earlier booked the ticket through them. I have neither received any refund till date from the Airlines, nor from the travel agent, although more than 8 months have passed since the flight was cancelled. I repeatedly contacted both the travel agent and the airlines via phone and email, but the two responded every time by asking me to contact the other for the refund. My Rs 32918/- is stuck with the airlines/ travel agent for so long. I have to book another Paris to Delhi ticket for my daughter now and need the money urgently. It is therefore requested to accept my grievance and direct the airlines for the refund immediately. Kindly do the needful.

Sethuraman SK

Posted on Mar 03, 2021

Indigo flight cancellation due to COVID 19 during the month of March 2020 is yet to be refunded after several reminders for Booking ID RIFL8M

SURESH MURUGESAN

Posted on Feb 26, 2021

Complaint against M/s. Travolook. regarding my refund awaited for INR 5655 since last 30 days against their cancellation REF370910505 dt 28 Jan '21 . Sir, In reference to above , it may be informed that I had searched on website on dated 28/01/2021 for my flight booking from Bengalure â€“ Pune - Bengaluru dt 28/01/2021 . Rs. 5655/- were paid by me on Travel Look agency website thro' SBI Net banking. However, same was cancelled by Travel Look with reason of fare expiration by Indigo vide travolook REF370910505. In this regard, it may be informed that refund for same is still awaited even one month. I have already sent 13 reminders to Travel Look at their customer support email mentioned below. Each time they have acknowledged that refund will be processed for payment within 7-10 days. view of above, you are kindly requested to intervene and resolve the issue regarding my refund of Rs, 5655/- only. Regards, M.SURESH,9842157580

Kankana Bhattacharya

Posted on Feb 25, 2021

I had booked an Air India flight ticket on 29th Sept'20 through Happyeasygo portal, from Mumba to Kolkata boarding date 01st October'20 . Unfortunately , the flight was cancelled by Air India and we promptly contacted Happyeasygo for the refund which they promised would happen in 45-90 days . During my follow ups with with Happyeasygo and Air India on this matter , Air India confirmed to me via email dtd 19th Jan'21 that the refund amount was credited to Happyeasygo on 19th Nov'20 . I have been continuously following up with Happyeasygo since then and they confirmed to me every time that the refund amount will be credited to me in the next 5-7 days . In spite of the fact that Air India has returned the amount 120days back to Happyeasygo they are intentionally not refunding me same & have now stopped responding to my emails My Happeasygo Order ID is 726316817022329797. All mail exchanges between self and Happyeasygo are available with me and can be shared if required Kindly take this matter with Happyeasygo as this is a clear case of fraud to get back my refund at the earliest .... Thanks & Regards, Kanakana Bhattacharya

Sumana Baruri

Posted on Feb 23, 2021

My name is Ms Sumana Baruri. I had booked an air ticket with Go AIr from Bangalore to Lucknow in April 2020. The PNR for this ticket is J7NL8J Due to the lockdown situation the flight was ultimately cancelled. I have been trying to get a refund for the amount of Rs 8280. I have been trying to contact Go Air and speak to them but everytime they say that they have raised the refund and it will get credited in 5-7 working days. Due to this my credit card bill is getting affected. I feel that I have been mentally harassed by Go Air. Now I want to raise to complaint and sue Go Air. I want a compensation of Rs 1 lakh for this.

Palash Biswas

Posted on Feb 22, 2021

Sir, I had booked my ticket through Travolok.com vide Booking reference REF180090935 & REF876668975, two tickets on different dates. But due to unknown reason, ticket got cancelled from the end of airline service provider. I sent mail, twice of the time, the complete details of the cancellation to service provider on support@travolook.in, but no action has been taken till date. The details of the service providers are as follows: 24x7 Toll Free Support: 0124-643-4800 Kindly take immediate action and expedite mine refund please, at the earliest, as the matter has taken more than 1 months. Thanks and regards

Prateek Rai

Posted on Feb 20, 2021

Dear sir , This is in regards to the Booking ID-GOFLD8A40F1595041987 Passenger Name -Prateek Rai PNR- Y05VW From - Varanasi To Dehradun Booking Reference No- AI/Y05VW After my continuous follow ups and mails to the concern go ibibo team and Air India still i have not received any response or reply this is my last mail in correspondence to my cancellation request for the above stated air ticket . It's Already been more than 5 months. I can't leave my hard earned money with just the mere negligence of go ibibo & Air India . The mental harassment and pain that I have been going through in these 5 months is unbearable now. I am bound to take further legal actions as well to recover my claim amount, Also I am attaching the credit note that has been given to me by go ibibo At the time of cancellation . If When required I can also provide with all the preceding request mails that i have written to go ibibo and Air India requesting for my refund payments but no proper response / Reply is being given on my mails/requests

Mrs.Renu s p

Posted on Feb 19, 2021

Want to file a complaint against Travolook.in for sending a fake PNR No. for the Air Asia Flight.Travolook.in has to refund the total amount taken at the time of booking.

Shweta Mandelia

Posted on Feb 18, 2021

We booked a flight with Ibibo PNR : LY2UHP, for 9th april 2020. THe flight was cancelled by airlines due to Covid 19. Since then I have been trying for refund. But to no avail.. Please help

Prabhakar Sharma

Posted on Feb 18, 2021

I have bought ticket for me and my family from GoAir from their website together with their travel insurance. My booking reference number is Y6PEPS and travel date is 21st Feb 2021 from Goa to Ranchi. As I paid Rs 159 for all four people for insurance to GoAir and it is also indicated in the air ticket invoice. But they are not sending me the copy of invoice after calling them again and again. As I have paid for the insurance, I want to travel safely but they are not providing me. They are cheating me by providing different phone number every time which doesn't work. I need the copy of my Insurance report or full refund of the ticket so that I can buy a new ticket for my journey. Best regards Prabhakar Sharma

NISHTHA SAXENA

Posted on Feb 17, 2021

I have booked my ticket Spicejet airlines from Mumbai to Jabalpur dated May 22nd, 2020 which got cancelled due to Covid-19 pandemic I have got the amount in credit shell which and airlines is simply refusing to return and suggesting to use it by March 2021. I'm seeking refund as I'm not a frequent traveler and have no travel plans by the allotted time period. I'm not getting any satisfying answer through customer care agent and have got a response from Spicejet saying 'we regret to inform that we would not be in position to refund the credit shell amount' Please provide assistance as soon as possible. My pnr. no. - JEHYHA Mobile no. - +918238498270 Passanger name :NISHTHA SAXENA

Amit Desai

Posted on Feb 14, 2021

Air Asia Flight no I5 1427 Jaipur to Pune PNR no U2B3KP booking for Mon, 01 Feb 2021, was cancelled by the air lines. Received SMS and also call on 31 Jan 2021 at 19:13 from +91 82095 76446. Person called stated that He is from Jaipur Airport working in Air Asia. Airline did send option to rebook in any flight or claim full refund. I did tried to claim full refund. my request got registered 31 Jan 2021 about 13:00. However received mail at about 13.34 stating your request has been closed that your request for refund will not be processed as you have utilized the one time Service Recovery Option has been offered before. I has also informed to caller at 19:20 hrs about looking into the refund matter and STOP sending SMS for web check in. I was receiving web check in SMS even when flight got cancelled. I called few times and sent SMS on the same number but till today NO RESPONCE. AirAsia airline provided all sort of so called help and customer support, but do not have any official email or any phone number to respond. I called customer no 080-4666 2222 and 080-6766 2222. I hold the call for 21 minutes and NO RESPOND. Only I got recorded message that there is high volume of calls please go to website. I have NO IDEA how to get in touch with airline staff for this refund.

Rajat Gupta

Posted on Feb 14, 2021

Air Asia PNR No. N2F8KZ (Delhi to Bagdogra DT 31/05/2020 Flight No. I5-742) This with reference to the above. I booked this ticket through Make My Trip Booking Reference No.: NF78153272674228. I received the e-mail intimation from airlines on 18th May'20 regarding this flight cancelling. Subsequently I applied for the full refund of Rs. 16,749/- through Make My Trip due to flight cancellation by the airlines. But, unfortunately I received the mail from Air Asia on 09th Feb'21 that only Rs. 1,072/- would be refunded. I also received a SMS from Make My Trip on 10th Feb'21 indicating that "booking status reflects as no- show". I would like to confirm here that this is not the case of "no- show". The flight was cancelled by the airlines itself. I received the e-mail from airlines on 18th May'21 clearly mentioning about the flight cancellation. So, this is not a case of "no- show" rather this is a clear case of flight cancellation by airlines themselves. So, I would request you to immediately take up with the airlines and help me get the full refund of Rs. 16,749/- issued to me immediately. Thanks & regards Rajat Gupta Ph. No. 9971799407

Ameya Pavaskar

Posted on Feb 14, 2021

I had booked a ticket for a connecting flight of British Airways from Bombay to Montgomery via London with British Airways' agent yatra.com (https://www.yatra.com/) vide Booking reference 2101210115920. British Airways had cancelled the flight on 11-2-2021. So, yatra.com rescheduled my travel on 13-2-2021 on Flight No.BA0138 vide Booking reference 6UMO5Z. Accordingly, I reached Chhatrapati Shivaji Maharaj International Airport on time. I had valid travel documents including a US VISA. However, British Airlines staff did not allow me to board the flight on the ground that I was travelling on Student VISA. While booking the ticket, I had given the details of my Indian Passport. Based on the information furnished by me, my ticket was confirmed. Under these circumstances, if there was a policy of the UK Government not to allow a non-US citizen to travel in a connecting flight of British Airways, British Airways/Yatra.com ought not to have confirmed my ticket. The fact that my ticket was confirmed by British Airlines/Yatra.com clearly shows that I was entitled to board on Flight No.BA0138 on 13-2-2021. However, I was not allowed to board the flight. Due to which, I could not reach my destination on time. The cancellation of the initial flight on 11-2-2021 and subsequent act of British Airlines staff not allowing me to board Flight No.BA0138 on 13-2-2021 not only caused me a great financial loss but also mental harassment. On enquiry, the customer care representative of Yatra.com told me that I am not entitled to get a full refund of my ticket and Rs.12,000/- will be deducted towards the cancellation charges as per the policy of British Airways. Let me make it clear that the cancellation of my ticket was not due to my fault, but because of the negligence and carelessness of British Airways in confirming my ticket against the so-called policy of UK Government. Deducting cancellation charges for no fault of mine would amount to add salt to my injury. So, I am entitled to a full refund of Rs.40,506/- without making any deduction towards the cancellation charges of my ticket (Booking reference 6UMO5Z).

sumi

Posted on Feb 13, 2021

Booked a flight on 21st of December to ease my trip .com from Mysore to Cochin. The flight was cancelled due to technical reasons. I have contacted ease my trip and they asked to give a refund request via ease my trip website and I had given the same. Today I got an email saying that AIr India is showing No show so they cant process the refund. Kindly look into this matter and do the needful. Please find the ticket attached.

H Sivarama Krishnan

Posted on Feb 10, 2021

We have booked three ticket from Chennai to Delhi (PNR KYRL3J) booked 20th March 2020 in Spice jet SG106 amounting total to Rs8220/- The flight did not take off due to pandemic and our trip got cancelled. Its almost about one year they still have not refunded the amount. They are saying we need to utilise it before 31st March else it will be forfeited. I have given the option of either refunding the amount or utilise for my other family members for the travel. They are not agreeing to anything and insist on the same passenger travelling and that too with in specific time limit. This is nothing but cheating taking the customer money and not providing the service for which the money is taken. Appreciate the concerned authorities to help please

Poulomi Mitra

Posted on Feb 10, 2021

I had booked an air ticket from Kolkata to Chennai for 30/11/2020. Subsequently I cancelled the ticket on 27/11/2020. Air India told me that the cancellation charge will be Rs. 3000/- + Gst per ticket. and hence I will get a refund of something around Rs. 5000/-. Two and a half months have passed, I have not received my refund for the cancellation done on 27/11/2020 still. I had called customer care innumerous times but every time I was told that the refund is on priority but no refund has been received till date. On 4th January, Mr. Sanjay Suri, AirSewa Nodal Officer wrote that it will be credited to my account within 30-35 days. Ticket Details: 2 passengers - Ticket No. -0982134309572 and 0982134309573 Airsewa grievance no. NB759843 and OI381238 Even my mail was not answered by you. At this juncture, I want my money back with interest and if not done immediately. -Poulomi Mitra

Aswathy R

Posted on Feb 09, 2021

Dear Team, I am Keralite residing at Doha, Qatar made a reservation in Air India Express for April 2020 and could not travel due to the lock down and non availability of flights and Air India Customer support insisted me to postpone the ticket for some other dates and i postponed the same paying some extra money hoping that by august i might be able to travel. As the situation gone worse the said flight was not operational and again i approached customer support for a refund. They suggested me that the ticket could be postponed till 31st December 2021 however the flight is operating on some particular days and i am unable to choose that option. Hence i requested for a refund and for which they are taking a cancellation fee of nearly 3000 INR and I purchased the ticket by paying 26000 INR . More than an year the money was with Air India and now they are asking for a cancellation fee. Requesting you to intervene to find justice for me. My Ticket PNR is CXJPJR.

Joseph Mathew

Posted on Feb 08, 2021

PNR YDBMFG , Booking Id: NF-21117268726684 - Ticket booked for Delhi-Kochi-Delhi for onward journey on 5th April 2020 and return Kochi-Delhi on 2nd May 2020. Spicejet Airline. The Airline cancelled the journey due to COVID-19 lock down and travel restrictions. I understand that the Hon'ble Supreme Court of India ordered that the Airlines should refund to passengers whose tickets got cancelled due to above reason. Regret till date I haven't got any refund in this regard. Please help me in getting the refund from Airlines.

Anand Dhoot

Posted on Feb 06, 2021

Dear Sir/Madam, I booked 3 Air tickets in AlItalia Airlines from Rome to Delhi through Clear Trip. But due to Pandemic I cancelled my tickets but till date I didn't got any refund or credit voucher or extension tickets from ALITALIA Airlines through Clear trip. I am following up with Clear Trip since last 5 months. Please let me know if there is any way you can help me in getting refund or credit voucher. The trip Id are given below Trip ID : 20020997344 Trip ID : 20020853008 Please revert back. Thanks and Regards, Anand

prabhakaran

Posted on Feb 06, 2021

I have booked flight for madurai to chennai dt.28.12.20 PNR Y2LLM but the same has been cancelled DATE ON 1/1/21 and refund is still awaited. Trying to contact them but no response so far. Received credit note from them but refund is yet to credit to my Bank account. Pls help

ASHOK KUMAR

Posted on Feb 03, 2021

Complaint against M/s. Travolook. regarding my refund awaited for INR 4919.0 since last 40 days against their cancellation REF801037429 dt 24 Dec '20 . Sir, In reference to above , it may be informed that I had searched on website on dated 24/12/2020 for my flight booking from Indore to Delhi dt 25/12/2020 . Rs. 4919/- were paid by me on Travel Look agency website thro' my Axis bank Credit Card. However, same was cancelled by Travel Look with reason of fare expiration by Indigo vide travolook REF801037429. In this regard, it may be informed that refund for same is still awaited even after more than one month. I have already sent 5 reminders to Travel Look at their customer support email mentioned below. Each time they have acknowledged that refund will be processed for payment within 7-10 days. As I had booked the ticket of Indigo thro' the said agency, I, have requested Indigo to kindly intervene and advise the agency (Travellook) to refund me said amount of Rs, 4919/- only as same was paid by me for the said booking. But M/s. Indigo have informed that they can not help in this matter as no PNR was generated. In view of above, you are kindly requested to intervene and resolve the issue regarding my refund of Rs, 4919/- only. Regards, Ashok Kumar Ph 9818280196

Sreedhar Sasthri Rayadurgam

Posted on Jan 30, 2021

Hi Team, I was booked the flight ticket on 05 Mar 2020 Journey towards Varanasi-Chennai Wed, 10 Jun 2020 The ticket cost around is â‚¹ 3968. Unfortunately due to Carona virus, all services stopped. Flight ticket was cancelled by Goibibo with out our concern and refunded 292 rupees amount into Goibbbo website wallet. How it is legal, How they can play with customer money. If service not provide, Should refund the full amount. we only paid and loss . Why not provide the Full amount refund to account even service not operated . During pandemic time every one struggled financially not only flight services. Kindly look at the price breakup summary (booked and cancelled). Flight operator is Indigo Airlines 6E-514 Ticket booked by GOibibo website. Pricing Breakup Airline Base Fare â‚¹ 2735 Airline Taxes â‚¹ 1107 GI Convenience Fee â‚¹ 279 E-Coupon ECOUPON REVERSAL 153 Total Amount â‚¹ 3968 Paid By HDFC(************2803) â‚¹ 3968 Refund Breakup Total Paid â‚¹ 3,968 Airline Fare â‚¹ 3,842 GI Convenience Fee â‚¹ 279 E-Coupon - â‚¹ 153 Deductions â‚¹ 3,676 CANCELLATION & SERVICE FEE Airline Cancellation Fee - â‚¹ 3,397 GI Cancellation Fee â‚¹ 0 NON-REFUNDABLE FARE COMPONENT GI Convenience Fee - â‚¹ 279 Your Refund â‚¹ 292 In Wallet â‚¹ 292 Thanks Sreedhar

sandeep kumar singh

Posted on Jan 28, 2021

Dear Sir I have booked ticket( PNR - CDLNUD/SG,25559514/SG) on 9th jan 2021 on travolook with Buy Zero Cancellation for â‚¹ 360 and get maximum refund in case of cancellation upto 24 Hrs before departure but i have not get any refund. They told me no refund. Kindly help me .

aakash payeng

Posted on Jan 26, 2021

I have booked flight for Hyd to ghy dt.19.11.2020 PNR R9VQGG but the same has been cancelled by Goair without my knowledge and refund is still awaited. Trying to contact them but no response so far. Received credit note from them but refund is yet to credit to my Bank account. Pls help

Karri V S NAIDU

Posted on Jan 24, 2021

I have booked tickets on Dec 29th from Visakhapatnam to Tirupati on AirIndia through EaseMyTrip portal. Due to overlook i have booked for Jan 30th instead of Dec 30th. I have talked with the customer care of airlines and EasemyTrip and Airlines confirmed that it has cancelled my PNR and initiated for full refund. As days passed by, i have received any payment. So i contacted the customer care of Airlines and they said that i need to contact Easemytrip as they have already cancelled my PNR. When i contacted the Travel agency(EaseMyTrip) , they have informed me that they didn't receive any response from the airlines. Again i talked with Airlines, they have told me to send the details of PNR, passenger names, Ticket numbers in order to send me the confirmation of the cancellation. I have sent all my details to Airlines, they didn't send any confirmation and also told me again to contact travel agency. I also tried cancellation of my tickets through Travel agency portal by mentioning the option for full refund. They rejected it telling that airlines didn't allow for full refund. Though i am doing this so many days before Jan 30th, still they are not allowing for full refund. Also they are telling me to contact the other one and no clear information is provided. I have all the mails and snippets with attachments.

vinod jaru

Posted on Jan 23, 2021

Good day, I booked my Flight with Spice Jet through MMT in March 2020 for my trip to delhi in May 2020 but due to Covid 19 and pendamic my trip cancelled and airline itself cancelled my all the bookings and deducted my Rs2500.00 amount from my booking payment amount and rest amound fixed in the credit voucher and instructed me to use the same voucher for the next trip with same flight and same passengers and that voucher will be valid till 31.03.2021 only. And now I dont have any planning to travel and I want my money back which Airline have credited as a voucher. PLs help me in this. Regards Vinod

Sanjeevi Ramachandran

Posted on Jan 14, 2021

I did a group booking for 20 people with goAir for our wedding in Jammu in April. This was the PNR created for that reservation K7KM9J with total money of INR 129504.00. But, the wedding got postponed due to covid and we got our money in goAir Credit shell against this PNR. We decided to marry in November, and The new PNR X4TKYY was created with the money of INR 161804.00. The payment of INR 129504.00 was made against the credit shell amount from OLD PNR and an extra amount of INR 32,300.00 was paid for the second time booking. Just before 8 days of travel, I came to know that goAir has canceled the flight. There was NO INTIMATION from the airlines and I luckily found out myself. This scattered our entire marriage plans and I had no option other than sending multiple emails to goAir airlines. My bride had to step in and when she wrote an emotional email, goAir agreed that they will refund the money and asked for all bank details. Trusting the goAir airline's words along with a lot of tension and panic I had to urgently book another source to reach for my wedding. After 15 days I saw a notification about goAir refund and I saw the money of INR 32,300.00 was only refunded. When I contacted goAir about the rest money of INR 129,504.00. They mentioned that this money was created against the old PNR credit shell and this money cannot be refunded and can be used for future travel. Now the wedding is done, we no longer plan to fly a group of 20 people to Jammu. This was not our mistake, we tried to use the credit shell money but goAir airline canceled the flight. Why will I plan another trip with 20 people again? It is a HUGE Amount, considering the middle-class family we already have a LOT of wedding expenses to pay so INR 129504.00 stuck with goAir is giving us a lot of tension. It is a lot of MENTAL AND FINANCIAL STRESS. goAir is sending us to DEPRESSION. I have been contacting goAir via email but have not been getting any response for consecutive emails. It is been a very tough time and this behavior of such a reputed airline is intolerable.

g c somani

Posted on Jan 13, 2021

we were booked on Spice jet flight for May 2020, due to covid -19 we cancelled the tickets ,and the refund was credited to credit shell against PNR with a validity of March 2020, now we do not want to travel due to covid again , Airline is not refunding the money to us and we are informed if we do not use this amount it will go laps /forfeited. How to get back the amount which is laying in credit shell

CLARA PETER

Posted on Jan 13, 2021

Good evening . I am Clara Peter . I had booked my ticket for journey From Indore(M.P) to cochin (Kerala) on 16th april 2020. and return on 23rd April 2020. Because of Covid-19 the trip could not be maid . It has been done through HAPPY EASYGO. the Airline was Indigo. now the Indigo says they have refunded . But ""HAPPY EASY GO" did not refund the money . They hardly attend the calls and does not respond. If they pick up the calls they keep on" hold "mode , Harazzing very badly and do not refund the money. My travel Id- 687699357314733866. Please do the needful n oblige Thanking You Clara

Srikanth Lanka

Posted on Jan 12, 2021

I've booked a ticket for my nephew Joshi Chanukya Kommu through Flipkart with Etihad Airlines with Booking ID FF20122511458247 and PNR QDHSIK to travel on 01/01/2021 from Toronto to Hyderabad. The flight got cancelled due to Covid restrictions and the passenger was not informed until he reached the airport and neither airlines nor the flipkart teams are bothered to even inform the passenger about the cancellation in advance that lead to last minute havoc, physical and mental stress and financial loss to rebook on a different airlines at a higher cost. This is totally due to negligence from both the parties and flipkart didn't even initiate the refund even after multiple calls. They kept on saying some or the other reason every time I call them and not providing any proper resolution which is giving mental pressure. Request your help and intervention.

Rahul Sing

Posted on Jan 12, 2021

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Rahul Sing

Posted on Jan 12, 2021

SAJID SHAIKH

Posted on Jan 11, 2021

Sir, I had booked one flight ticket from Mumbai to Jaipur at travolook.in on 270th October 2020, amount â€Žâ€Ž4962/- was deducted from my credit card account but ticket could not be processed due to technical issue â€Žand the ticket was cancelled. Several times I had called to customer care and email them on 30/12/2020, â€Žthey assured me that amount will be refunded within 15-20 working days. (due to auto refund),but no â€Žrefund reference from there side. I have made complain and the complain No. is 470576 dated 18-12-2020 â€ŽI'm giving all details of ticket. Kindly resolve the issue and proceed to refund the amount 4962/- Travel â€Žagency Name- travolook.in Ticket Reference No.- 790732260 Flight No - AI 466 ( Mumbai to Jaipue â€“to â€ŽMumbai) 18 February.2021 and return on 21st February 2021 Refund Amount - 4962/-â€Ž travelok contact no 0124-643-4800.

swati kumari

Posted on Jan 09, 2021

HI THERE THIS IS A SEVERE PROBLEM WHICH I AM FACING FROM LAST MONTH THE MONEY IS REFUNDED TO MY BANK ACCOUNT TILL YET IT IS ALREADY BEEN 15 DAYS CROSSED AND AGAIN TODAY I BOOKED AN FLIGHT Your Booking is Cancelled with travolook.in: REF160187096 AND STILL SAYING 15 DAYS TO REFUND AND FOR MY PREVIOUS AMOUNT SAYING AGAIN 7 TO 10 DAYS WHAT THE BULLSHIT YOU ARE DOING WITH YOUR SITE THIS IS REDICULOUS I NEED MY REFUND ASAP AT ANY COST THIS IS BULLSHIT I NEED TO TALK TO SENIOR MANAGEMENT the CEO OF YOUR COMPANY I NEED RESPONSE ASAP. AGAIN

Mohanish Shah

Posted on Jan 09, 2021

Sir, I had booked one flight ticket from Cochin to Pune at travolook.in on 8th Jan 2021, amount 3953/- was deducted but ticket could not be processed due to technical issue and ticket was canceled. Two times I called to customer care, they assured me that amount will be refunded within 15-20 working days (due to auto refund),but no refund reference from there side. I'm giving all details of ticket. Kindly resolve the issue and proceed to refund the amount 3953/- Travel agency Name- travolook.in Ticket Reference No.- REF558046795 Flight No - AI 466 ( Cochin to Pune - 15 Jan. 10 P.M. to 8 A.M.) Refund Amount - 3953/-

Suman kumar

Posted on Jan 08, 2021

Dear sir, i booked my ticket from cleartrip. due to reschedule of flight i cancelled my ticket directly from airline and they processed full refund on 27th november 2020. since than i m regularly following up with cleartrip, but their reply is quite hopeless. on every call they talk afresh and take 48 hr to resove the issue. more than 15 times they have taken time. i am quite harassed with the attitude of cleartrip. It is their practice to hold the money of passenger and use it for long time . pl help trip id-201112222962 pnr-PP4LZ7

utkarsh

Posted on Jan 08, 2021

I booked indigo tickets from Happy easy go booking Id 684038340076554620 , due to covid flight got cancelled and I did not receive refund from the Happyeasygo

Radhakrushna Thange

Posted on Jan 07, 2021

I was booked flights tickets for Pune to Banglore & Back. due to some resions i cancelled that tour but company dident refunded me my money . Booking Id: NF21171271338156 Flight - Indigo airlines - 6E-819

SAMEER S KALKE

Posted on Jan 06, 2021

We have done booking for Air Asia Flight & iNDIGO on Make My trip for Mumbai to Delhi to Srinagar & return ticket, for 5th April 20 and return on 7th April. my PNR DPD25R, GY8YPB, W13LUC, WQSR9R refer trail mail booking details. MakeMyTrip Customer ETicket : NF71182269635448 We are trying to call make my trip / Air Asia/Indigo office, however for cancelled flight by airlines refund option is not coming. Pls consider our complaint against Makemytrip / Air Asia/ Indigo to release refund of RS 26,130

satish v mange

Posted on Jan 03, 2021

i booked ticket in lockdown date of journey 31.05.2020 by make my trip but covid -19 related all flight is cancelled so i want refund my amount i contact to make my trip more time by call or by mail but they dont reply to any call or mail so i request to please see my problem or help to me my ticket amount is Rs.19229 and 6413 . airline is spice jet mumbai to kandla

ANILKUMAR KUTTAN EKKADAN

Posted on Dec 31, 2020

I have booked three air tickets of Air Asia flight through Akbar Travels on 26/2/2020/ The ticket details are as given below, 1. Travel date - 05/04/2020 2. Airline - Air Asis 3. Airline PNR - PVG8SF 4. Akbhar Travels booking No- AT191429060 5. No of passengers - 3 6. Amount Paid - 7839 I have tried to contact the airline for refund as the flight got cancelled for due to Covid19 lock down but they directed me to the travel agency, AkbharTravels, through whom the ticket was booked. The customer complaint no of Akbar travels is not taking any calls hence I have mailed to them many times, giving all the ticket details, for the refund. I am not getting any response from them. I need your help to get my refund at the earliest. Kindly help me. Thanks Anilkumar Ekkadan Mob-9833880445

Rahul Sing

Posted on Dec 27, 2020

Rahul Sing

Posted on Dec 27, 2020

PRASHANT SAXENA

Posted on Dec 26, 2020

Easemytrip has cancelled my flight due to Covid situation. I booked with FREE CANCELLETION INSURANCE, but when initially i was trying to cancel the same, it was showing considering force majeure clause, it is not applicable. Now when due to government order, i received my refund amount, they are not refunding the FREE INSURANCE AMUNT OF 799 what they charged stating their policy for insurance. This is clear case of cheating. ONR:NMEUYQ

S CHAITANYA

Posted on Dec 25, 2020

I have booked 4 flight tickets for my family to travel from Chandigarh to Hyderabad in Feb 2020. PNR: WB3VST booked through Goibibo. Due to Covid the flight got cancelled and airlines have asked us to reschedule. But the twist is that Goair gave me only option of rescheduling it to post September. Whereas i was to travel with my family asap. Inspite of me trying to reach out to their call centre(Was not operational/active), Delhi office(No response) several times, i failed. I started tweeting to the GOAIR for a early rescheduling of tickets as well as complete refund but there was no response either. I have records of all my tweets to GOAIR to prove it. The pain, agony which me and my family have to go through because of irresponsible and illogical attitude and rules of GOAIR. Hence request your good self to look into the matter and arrange immediate complete refund from GOAIR.

RISHIT SHAH

Posted on Dec 24, 2020

Booked ticket for AIR flight travelling from Ahmadabad Airport to Newark International Airport, USA. Flight cancelled by AIRLINE and there is no refund received from airline since last 9 months. No one is picking up call or responding to emails.

PRATIK JAIN

Posted on Dec 23, 2020

Sir, I had booked one flight ticket from indore to bangalore at travolook.in on 25th October 2020, amount 4021/- was deducted but ticket could not be processed due to technical issue and ticket was canceled. Two times I called to customer care, they assured me that amount will be refunded within 15-20 working days (due to auto refund), now two months are over but I didn't get the amount. I'm giving all details of ticket. Kindly resolve the issue and proceed to refund the amount 4021/- Travel agency Name- travolook.in Ticket Reference No.- REF057746093 Flight No - 6E 393 ( Indore to Bengaluru - 21 November. 3 P.M. to 5 P.M.) Refund Amount - 4021/-

mahima verma

Posted on Dec 22, 2020

Sir, This is to bring to your notice,my complaint regarding non-refund of my international flight that was cancelled in Feb,2020 due to Covid-19 by Air Inida.(booked through Goibibo) All my calls are being unanswered by them neither i have received any response from their end. I have been chasing my refund from last 12 months and now my whole record from the goibibo app has been removed. I am left with no option of contacting Goibibo.This is such a irresponsible service at their end. I request you to raise my concern.the ticket amount was 14,000 /-and it is a big sum in this crisis. Despite sending mails, my query has not been resolved yet not even i have received any update in last 12 months. And in such hard times, My money is not being refunded to me for which i am liable to. Enclosing my details for your reference: Passenger Name- kartik verma FLIGHT NO.- AI317 PNR- HC31F Ticket no.- 0983755044596 Date of travel- 14-02-2020 Thank you, Mahima Verma Contact- 9871173789

JAYAKRISHNAN.B

Posted on Dec 22, 2020

I've booked Flight ticket with Airndia Express with reference PNR:XMNWBO. Travel from Dubai to tiruchirapalli return flight dated 12.11.2020 and 19.12.2020. I've travelled to Tiruchirapalli without issues.But from Tiruchirapalli to Dubai I had excess baggage of 5 Kg's apart from Free baggage allowance. I've seen option to pay for Excess baggage of 5 kg's in their website and I've paid 80.00 AED through online on 18.12.2020 before one day of departure. But on 19.12.2020 @ Trichy airport ,Staff told payment not reflecting on their system and told me to make payment one more time of 1500 inr equivalent to 70 AED and receipt received. I sent mail to Airindia Express customer support but no response still. Please do the needful support and help me to receive payment of one reverse back to my credit card used.

Arpita Bhattacharya

Posted on Dec 21, 2020

My husband had booked a ticket from Bangalore to Delhi on 9th June, 2020 in flight No:G8-116. That flight had been cancelled. His ticket detail is given below: Flight No: G8-116 PNR: UDW68X Passenger Name: Basab Bhowmic Date 9th June,2020 Flight: G8-116 Now, GoAir is not giving any response after repeated mailing. They are not picking up the calls in customer care too.

Rasimc

Posted on Dec 21, 2020

Posted on Dec 07, 2020

I am not able to reach out to the Make my trip team for a refund. I had a local flight in Brazil in June this year. Because of Covid and subsequent lockdown, I couldn't attend the flight. I complained to MMT and nobody is picking up. I tagged them on Twitter but nobody responded for the same. Because of unprofessionalism from MMT, I am quite irritated and frustrated and would like to lodge a complaint about the same.

parveen singh

Posted on Dec 07, 2020

DEAR GOAIR: I AM ARMED FORCES PERSONAL .I BOOKED MY TWO IN NOB TICKET AS PNR NO T662MS, AFL6RB FROM KOCHI TO DELHI AND DELHI TO KOCHI. DURING LOCKDOWN GOAIR FLIGHT WAS CANCELLED. AT THAT TIME WAS POSTED IN KOCHI. AFTER JULY I WAS TRANSFERRED TO GOA . WE RECEIVED THE MSG FROM GOAIR THAT YOUR PNR IS PROTECTED. PASSENGER CAN BOOK TICKET FOR ONE YEAR FROM ANY SECTOR. IN THE MONTH OF THE AUGUST I TRIED TO BOOK MY FLIGH FROM GOA TO DELHI. I CALL YOUR EXECUIVE FOR SECTOR CHANGE . DUE TO NON AVAILABILITY OF GOAIR FLGHT FROM DLEHI TO KOCHI. I UNABLE TO GET TICKET FROM GO AIR. NUMBER OF TIMES I CALL YOUR EXECUTIVE BUT ONE RECEIVE MY CALL. AS YOU KNOW THIS IS HARD TIME FOR ARMED FORCES. WE GET LEAVE ONCE IN YEAR . I ALEARDY AVAILED THE MY LEAVE OF CURRENT YEAR. I REQUESTED YOU TO PLEASE REFUND MY MONEY. OF BOTH TICKET. ITS MINE HARD EARNING MONEY. AS YOU PROMISED FOR PNR PROTECTION, BUT I DONâ€™T KNOW WHEN I WILL GET LEAVE . AS YOU KNOW WE ARE FRONTLINE FORCES TO PROTECT THE NATION. ITS YOUR DUTY TO GIVE EXCELLENCE SERVICE TO SOLDIER OF NATION PLZ REFUND MY AMOUNT . THANKS. JAI HIND.

Rahul Sing

Posted on Dec 06, 2020

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Rahul Sing

Posted on Dec 06, 2020

Anirban Bhattacharya

Posted on Dec 05, 2020

I had 4 international travel tickets and all cancelled in Makemytrip 4 months ago almost. Below RA raised by agent MakemyTrip to AirIndia. Its almost 4 months running now still waiting for the refund. Trying to reach to agent makemytrip but disconnecting the call before reaching to customer representative. Called AirIndia multiple times they are saying to contact agent MMT but i am not able to reach agent. So I am getting fustrated in overall process. Refund Application number is 5988359 for ticket 098-3759444966 Refund Application number is 5988360 for ticket 098-3759444968 Refund Application number is 5988361 for ticket 098-3759444969 Refund Application number is 5988363 for ticket 098-3759444967 I am not sure how to get the refund then. I know if RA is raised then its airlines responsibility to process the refund . Agent can not help here much.

Jiby Jose

Posted on Dec 05, 2020

We have booked ticket on Malindo airlines for travel date of 26th April and they cancelled the flight in 26th April flight in feb 2020 before covid and we request to cancel and requested for refund and they have not refunded the amount yet.

Monik Shah

Posted on Dec 04, 2020

Hi , I Have booked Tickets for 21 Pax on 28th Feb 2020 .I SeekFull refund of the tickets as the flight was cancelled due to Lockdown. Air Line is giving Credit SHell but I dont want the same. Following are PNRs VZUWQP SPC8ER STC56M STGBHH

Rahul verma r

Posted on Dec 03, 2020

Posted on Nov 30, 2020

Sainton

Posted on Nov 30, 2020

shardendu verma

Posted on Nov 29, 2020

I purchased a ticket for travel from mumbai to Durgapur by spicejet flight number SG951 PNR NUMBER LC3Y4G TICKET NUMBER 732569655897624845 CASE ID 1606600439423

shardendu verma

Posted on Nov 29, 2020

I booked a ticket from mumbai to Durgapur via spice jet flight no SG951 PNR no.LC3Y4G CASE ID 1606600439423. TICKET NUMBER 732569655897624845. FLIGHT RESCHEDULED FOR 3 HRS SO THEY PROMISED FULL REFUND. I AM STILL WAITING FOR MY REFUND MONEY.my mail id sharad_varma@rediffmail.com

DIWAKAR KUMAR

Posted on Nov 29, 2020

I had booked a single domestic ticket from Ahmedabad to Patna for the journey dated 04.04.2020 through Goibibo. But due to Covid-19 pandemic the flight was cancelled. I have sent mail to Go Air on 03.09.2020, 03.10.2020 & 11.1.2020 for the refund of ticket fare for the cancelled flight but they have neither sent a reply to me nor any of their representative contacted me. I have no any plan to perform journey through air in near future. Hence, I request to refund me the ticket fare due to cancellation of flight on 04.04.2020 due to corona epidemic. My PNR No. is T9E9XJ. Please do the needufl.

Rahul verma r

Nilesh Agrawal

Posted on Nov 25, 2020

I had booked Go Air tickets from Mumbai to Jammu and back for 15/4/20 to 21/4/20 vide PNR No QBUWQA which was automatically cancelled due to the lockdown. Now i have written several mails to Go Air for refund but they are not replying at all. Request you to please look in to this.

Harshal Shah

Posted on Nov 24, 2020

I have booked a flight for me, my wife and my two kid (one is 1.5 years old) from Hyderabad to Ahmedabad for date: 26-Nov-2020, As per new norms need to do a web check-in prior 72 hours, I have tried to do same, here I am surprised, the flight itself displaying Hyderabad to Ahmedabad via Delhi, which means the original flight duration is 2 hours and now it is almost 14 hours. Here another issue the Flight departure from Hyderabad time is 8:35 which is now displaying 6:05. the entire information not shared by Go air via Email, Phone call, or SMS, no communication by Go Air. I am trying a lot of time to contact customer care no.: 1800 2100 999 / +91 22 6273 2111, which are mentioned don Go Air websites, no one responded on this number. My issue is how can I travel with 1.5 years baby for almost 14 hours and the worst part is the LAYOVER time of almost 10 hours at Delhi airport. Please help me here. Not able to contact Go Air for a refund.

Bhavi Varu

Posted on Nov 23, 2020

dear sir I have booked true jet flight from ahmedabad to kandla on dated 5/11/20 through goibibo. flight no.2T 711 on dated 5/11/20. flight is cancelled by operator(true jet). in spite repeated follow up though phone. but goibibo is not refunded my amount. I am student, kindly help me. regards Bhavi varu

Dipak kumar

Posted on Nov 23, 2020

Priyank Dudhat

Posted on Nov 22, 2020

Hello, I am priyank dudhat from gujarat. currently living in germany. My flight cancelled due to corona lockdown and I booked airindia flight through goibibo platform. My flight was on 29th march 2020. goibibo told me that i am not eligible for full refund, when my friend got full refund from makemytrip. And now they showing that my refund request was invalid in the website. Just tell me what i have to do.

aakash payeng

Posted on Nov 22, 2020

Goair flight was there on 19th November vide PNR R9VQGG for Hyderabad-Kolkata-Guwahati at 06.05 am. THey have rescsheduled flight to evening without any confirmation to me. Neither I got a call from them nor i received any msg or email. Contacting there Customer care since 4 days but nobody lifts the phone until 40 minutes and later auto disconnects the call. I have not received my refund so far..

Rohit Nath

Posted on Nov 21, 2020

Complaint Against HappyEasyGo:CaseId-1584585599257: Order 692194023410145619 Flight cancelled by GoAir-AY5C2A Trip ID: 692194023410146777 The journey date was of 23rd March before the lockdown for covid was initiated and during the day of journey the flight was cancelled. I had to book another flight with 4x price to return home. Despite cancelling the ticket without any reason and prior notice i have still not received the refund of the fare amount of 7k. It has been 8 months and even after repeated followups and requests still the amount is not refunded. I have called and mailed happy easy so many times that now i have lost count and every time i have been given false assurances stating that the amount will be refunded by next week. Please understand a organization running on such fake promises cant sustain. You guys should be ashamed for your pathetic service. After following up for 8 months i am frustrated and finally lodging a complaint on consumer forum. I hope people do not face what i have gone through after booking their tickets from your platform

Sainton

Posted on Nov 19, 2020

Dear SIr/Madam, I, Sayan Saha, had booked ticket through MakeMyTrip on 31st May 2020, on Vistara UK775, from Mumbai to Kolkata. My PNR number is J776FQ. Ticket ID is 228-3760727729 MakeMyTrip Booking Id: NF79111275182772. The flight got cancelled from airlines' end due to covid pandemic lockdown. As per the Supreme Court order, I am eligible for full refund. Vistara and makemytrip is not giving me any refund after various email and telephonic requests even after the refund request has been raised from makemytrip. Kindly look into this issue

SAYAN SAHA

Posted on Nov 09, 2020

Seema arvind agrawal

Posted on Nov 08, 2020

I have booked my air tickets through ease my trip (Air India) dated 28 April 2020. Due to covid 19 my flight was canceled. As per government norms i should get full refund. But when i am calling them they doesn't reply my call and mail.

javed shaikh

Posted on Nov 07, 2020

I booked a flight ticket for my family, they were supposed to travel via GoAir airline from Mumbai to Abu dhabi on 4th April 2020 but due to pandemic it was canceled by airline so i send them email requesting for refund but GoAir not responded to my email and rescheduled the flight ticket without my confirmation for Sept 2020 and when Sept month started again they cancelled the ticket and rescheduled to 13th Dec 2020 without my confirmation and i am sending them emails requesting for refund but there is no response yet. My wife called GoAir customer care in India and they replied that they cannot issue refund they can only reschedule the flight. i am not in a state to bring my family to abu dhabi now due to delay in our salary since past few months and my financial situation is not good at this point. Another recent case happened with my brother when he booked ticket with GoAir from Abu Dhabi to Mumbai for 31st Oct 2020 and it got canceled by GoAir right before one week of departure, later he reschedule for 1st Nov 2020 but on the night of 31st Oct his ticket again got canceled by GoAir. finally he booked urgent ticket with Etihad for 1st Nov2020 and reached home safely but now on his vacation when he is supposed to spend his vacation happily with his family on the contrary he is struggling to get refund from GoAir for the flight which was canceled one day prior to his departure. i dont know why GoAir is still taking booking online via their website and other third party service providers like clear trip. this is a clear fraud and no one is taking any action against them.

S.M.Mishra

Posted on Nov 05, 2020

we booked an online round trip for our Engineer Mr. Harwinder Singh from Chandigarh to Srinagar thru GOAIR and our engineer completed the journey from Chandigarh to Srinagar and today on 5th Nov , when our engineer came to airport counter at Srinagar , they told that you will not get the Boarding pass as you have not checked on line. As per our engineer there was huge rush at the counter and they have overbooked the flight due to which they refused our Engineer to board the flight and taken those passengers who have paid more money for the seat. This is an fraud and not acceptable . the PNR No is YBRVSD , Flight NO.G8 913 from Srinagar to Chandigarh Kindly look into this and get us refund of our ticket amount.

Sunil Pandey

Posted on Nov 02, 2020

Make my trip- Credit shell fraud!! This is regarding airline bookings I had made using make my trip in February, 2020. Due to covid these flights were cancelled. In turn instead of refunding the money, make my trip decided to create credit shells which could only be used for the same flight destination, by the same original passengers. This is beyond ridiculous. Moreover these credit shells cant be used. Every time I tried to make a new booking using these credit shells, it always showed an error. Not only do they refuse to refund the money, they don't even let consumers use their credit shells. This is stealing. The worst part, make my trip has no customer care service. Nobody picks up the calls, they keep transferring it, and there is no way to contact them- no email ID or anything. Also when they called, their customer care executive Kushboo not only threatened us but also misbehaved during the call and cut the call in my face. This shows the level of professionalism. Make my trip is simply a scam. Once you book from here you are never getting your money back. I have lost more than 22,000 rupees after booking from them.

chandan dhanani

Posted on Nov 02, 2020

I have cancelled my flight well before the guidance was issued. PNR number is VH6CQS through smart buy hdfc bank. I called indigo airlines to use my credit shell and they stated that the refund of rs 6861 was processed on 4th June via ref number 361940331 to the agency but Yatra through which the flight was booked is not giving me the credit against cancelled per and several complaints are registered on their site but no response from them.

Rohit Varma

Posted on Nov 01, 2020

Airline customer care number +91 838-9980-562 +91 628-9957-210. All problem solving here ask me any question just review.

Janardan jagadale

Posted on Nov 01, 2020

I booked the ticket of Air India on 8th March 2020. I was supposed to be going on 16th March 2020 from Mumbai to Chandigarh with PNR no:- HTQ57 regarding my son's studies. As government of Chandigarh declared lockdown prior to the stated departure date and so we rescheduled the flight to 1st of April but the lockdown got extended. Thus, Now I am asking for refund to Air India but they are not negotiating to give back full refund. As they stated that only those Amount are refunded which are to be boarded after 25th March 2020. I request you to take privilege regarding such situations as the lockdown in Chandigarh was imposed earlier of 16th March 2020. Ticket no. 0983760233750 0983760233751 Harsh janardan jagadale Janardan pandurang Jagadale respectively. As DGCA and Supreme Court given the directions of refund to air lines but Air India denied to refund. So i request u to help regarding full refund. My mail id is janardan.jagadale@gamil.com Contact no. 9867077077 Thanks and regards Janardhan Jagadale

konikkal sivaraman

Posted on Oct 30, 2020

am to submit that during the month of December 2019, I have booked airlines tickets for travel by Goair as per travel details as undser: 1. travel from Mumbai to Kochi on 30-4-2020, by Goair flit No. G-8336, in the name of K. Sivaraman 2. From Kochi to Mumbai on 10-5-2020 by flight No. G-S-348 in the name of K. Sivaraman.(total amount Rs. 4852/-) Booking No. PY23UG 3. Travel on 30-4-2020, from Pune via Bangalore by Goair flight No. G-8-24 G-8-82 PNR No. 09M87T AMOUNT rS. 3018/-) For the last several couple of months, I have been requesting them to refund my ticket amount sincs per Hon'ble Supreme Court directions, the whole refund is to be made to the individuals. Since my old SBIcard has been expired, I request to refund my refund both in respect of mine and my wife in our common Bank Account with Canara Bank SBA/c No. 28291q01010517 (IFSC code CNRB0002829), but till date they did not respond at all. Even they did not attend call centre numbers and we have to listen covid 19 instructions only for any number of hours. It is totally a case of bad treatment and harassment to a customer by the Airline. Hence the Consumer Redressal Forum is requested to direct the Airlines to refund our dues promptly. The applicant is a senior citizen also. Thanking you, Yours faithfully, (K. Sivaraman) Mob. No. 9422314798

konikkal sivaraman

Posted on Oct 30, 2020

I am to submit that during the month of December 2019, I have booked airlines tickets for travel by Goair as per travel details as under: 1. travel from Mumbai to Kochi on 30-4-2020, by Goair flit No. G-8336, in the name of K. Sivaraman 2. From Kochi to Mumbai on 10-5-2020 by flight No. G-S-348 in the name of K. Sivaraman.(total amount Rs. 4852/-) Booking No. PY23UG 3. Travel on 30-4-2020, from Pune via Bangalore by Goair flight No. G-8-24 G-8-82 PNR No. 09M87T AMOUNT rS. 3018/-) For the last several couple of months, I have been requesting them to refund my ticket amount since as per Hon'ble Supreme Court directions, the whole refund is to be made to the individuals. Since my old SBIcard has been expired, I request to refund my refund both in respect of mine and my wife in our common Bank Account with Canara Bank SBA/c No. 28291q01010517 (IFSC code CNRB0002829), but till date they did not respond at all. Even they did not attend call centre numbers and we have to listen covid 19 instructions only for any number of hours. It is totally a case of bad treatment and harassment to a customer by the Airline. Hence the Consumer Redressal Forum is requested to direct the Airlines to refund our dues promptly. The applicant is a senior citizen also. Thanking you, Yours faithfully, (K. Sivaraman) Mob. No. 9422314798

Ronita Biswas

Posted on Oct 29, 2020

Hi, I booked a ticket from happyeasygo on 13 March, 2020 having order id - 691079530936455220. My flight was on 27th March 2020. My flight was from Hyderabad , Telengana and the telengana government announced lockdown on 23rd March(https://government.economictimes.indiatimes.com/news/governance/telangana-andhra-pradesh-governments-announce-lockdown-till-march-31/74767160). I didnt receive any flight cancellation notification from spicejet airline as well. So I had to cancel my flight. Now airline has charged the cancellation amount as it was being cancelled by my end. Still i accepted. Now airlines have refunded partially but happyeasy go is refusing to refund any amount. They claimed free cancellation during lockdown that period but now they are not at all refunding my money. In ticket passenger charges are mentioned as 83 rs but they are charging 1000 and also convenience fees. When supreme court has clearly asked not to charge any cancellation fees still airlines and agencies are charging and not refunding our money. Its been more than 8 months and I am still waiting for my refund. Hope my problem will be addressed. Thanks, Ronita Biswas

Rajeev Kumar Singh

Posted on Oct 29, 2020

Dear sir, I had initiated a booking as a guest through makemytrip.com in Spice jet air ways by Google pay on 17 Oct 2020 for 5th of Nov 20 morning flight. My money got deducted but did not received any Ticket and refund till date after enquiring with spice jet I came to know there was no direct flight from Jaisalmer to Delhi in the morning.. makemytrip costumer care number is only on IVR mode so am not able to contact them. I had mailed them the case but auto generated mail For specific concern related to your flight or hotel booking, please raise a query through the webform .For any other support query, you may chat with us .To speak to a customer service representative, please call our helpline number. Please do the needful. Transaction statement attached UPI transaction ID 029112365423 To. makemytrip makemytrip@icici From Rajeev Kumar Singh( State bank of India) singhraju1962@oksbi Google transaction ID CICAgKDN2LeRHA

TEJA RAM KOTAPROLU

Posted on Oct 28, 2020

Hi Sir, I have booked Ticket with Srilankan Airlines via Cleartrip (200215411484) in February 2020 to travel on 25th March 2020. Due to Pandemic situation and restrictions by Govt of India, airlines have cancelled the flights and I could not travel. As per orders directed by Honorable Supreme Court of India on Flight refunds under category (ii) , airlines should open credit shell with agent for any third party bookings and if the credit shell is unutilized, entire booking amount should be refunded. But Srilankan airlines has completely violated the Courts ruling and has not given any such provisions. It has opened credit shell only permitting the use of credit shell with the same airline. Moreover the agent has also sided with the airline in complete disregard to the ruling by Supreme Court. I urge you to punish relevant parties for contempt of court and take strict action against them.

Sudip Banerjee

Posted on Oct 26, 2020

I had been booked air ticket through Go air airlines on 21-May-2020 from pune to kolkata. But i have been cancelled the same as Honourable chief minister govt of West bengal announce that airport shall be open on or after 28-May-2020.Then i decided to cancel the same but unfortunately Go Air airlines told that the amount will not be refunded,it has been reserve into credit shell of the PNR-WDPF3X. But on 26-OCT-2020 I got received an email from go air airlines that your booking has been confirmed with the same PNR on 08-MAR-2021 without given any intimation total cost of Rs-2832 instead of Rs-4671 which had been booked on 21-MAY-2020. I want to go for the legal steps against this fraud.Its not a right way to adjust the fare amount. If they told that there is no refund policy but if they given the option the PNR will reserve in credit shell when you travel you can utilized the same without any extra cost. But they didnt do that. Please help me out ,I want to take legal steps against this fraud. Thanks & regards Sudip Banerjee

Ishan Sethi

Posted on Oct 24, 2020

Sir/Madam, I booked international airline tickets through Makemytrip.com. The details of bookings are as follows: 1. Booked Date: Sat, Jan 25, 2020 2. Travel Date: 16th March 2020 3. Booked ID: NN7015251744832 4. PNR 9TFJRA 5. Airline: Vietjet 6. Delhi to Denpasar Bali 7. No. of Travellers: Two However due to restrictions imposed by Government of India, due to outbreak of COVID-19 pandemic, my client could not travel on the booked date and accordingly applied for refund with the airline as the travelling was not possible due to COVID-19 pandemic. On dated 20th August 2020, My client got an email from Vietjet air confirming that the booking amount has been refunded to the booking agency i.e makemytrip.com. (Copy of email is attached). Thereafter my client approached the makemytrip various times through the customer care number for the refund but could not get the refund back.

GIRDHARI LAL GUPTA

Posted on Oct 24, 2020

I have booked total of 7 return seats from Delhi to Indore through Make my trip (Booking ID: NF21175269151980) on 28 th February, 2020. My flight details are (i) Delhi to Indore by Air Asia (eticket No E1DZMM) for 10th April, 2020 and return Ticket (ii) Indore to Delhi by Indigo (eticket No :ZNTPXA) for 12th April, 2020. Total amount paid is Rs 47857/-. Both the flights were cancelled by Airlines due to COVID 19 Lockdown. Indigo Airline has credited Rs 27615/- in credit shell with conditions to use the amount by march 2021 and in the name of same passengers, it is totally unrealistic to use the amount up to march 2021 due to prevailing COVID situation in the country. Air Aisa has not responded in respect of Delhi to Indore sector regarding refund of amount. Make my trip is also not reachable in this regard. My request is to refund full amount ie Rs 47857/-in my account, I donot want money in credit shell, as there is still lockdown continues and lot of travel restrictions due to COVID. G.L.Gupta 9891170641

Ashok

Posted on Oct 24, 2020

I have booked total 16 return seats from Mumbai to Delhi Airport of GoAir using www.goibibo.com in the month of July 2019 (PNR MB87JA, P7K6PM U8BRMZ) for travelling in the month of May 2020. However, due to COVID-19 pandemic across the nation, these tickets were cancelled by GoAir as per central Govt. directives. I have repeatedly tried to contact GoAir customer care for redressal of this serious issue, however, all in vain. There is absolutely no response from GoAir customer care and no one is receiving any calls. It is further informed to GoAir that Govt. of India, Office of the DGCA, New Delhi of request of cancellation. I have requested to GoAir Office to process my full refund of ticket booking amount for Rs.1,20,152/- without any cancellation charges levied me as there cancellations have been carried out at their end vide my email dated 28/05/2020. However, GoAir office have completely overlooked my email and have once repeatedly offered Credit Shell Option. Kindly process my request to refund ticket booking amount for Rs.1,20,152/- without deducting any cancellation charges.

Nishkam Gupta

Posted on Oct 22, 2020

My complaint agains Singapore Airlines and Goibibo.com I had booked return ticket Del-Singapore-Beijing for travel date 04 Aug 2019 with Singapore Airlines through Goibibo.com. My return leg was unused and was changed to open status for use till 04Aug2020 by Goibibo vide their mail dated 22Aug2019. However, due to Covid-19 the unused travel could not be availed. I approached Goibibo in June-July for resolution but it was unreachable and on mail/FB remained non responsive. Hence, I approached Singapore Airlines and after many mail exchanges, it extended the travel as a special case till 31Dec20 FOC vide mail dated 28Jul20. However, later the airlines cancelled its own offer and asked me to claim refund through Goibibo. On apprising the airlines of Goibibo being non responsive, the airline executive assured me that Goibibo would contact me. Goibibo cancelled the ticket and issued me a refund amount notification of Rs 53453 on 04Aug 20 and vide mail dated 19Aug20 asked for account details as they were not able to transfer amount due to technical issues. After sharing required details immediately on 19Aug20, I waited for nearly 20 days and then started follow up. Goibibo responded only vide its mail on10Sep20 that it had received Rs2570 from the airlines as tax refund and claimed to transfer Rs 1149 to me after deducting its convenience fee. This is not acceptable as this was fraction of amount notified to be refund by Goibibo earlier. Even from this small amount it was deducting convenience fee which was more than 50% and is unjustifiable as this is tax amount being refund. Further Goibio has not even transferred the Rs 1149 till date and claimed to have been transferred by them, which is clearly an act of cheating and fraud. Goibibo was informed of this repeatedly by mail and it has been non responsive and vide their mail 12Sep20 Goibibo fraudulently closed the case by making false claims that I was not responding to their calls when I was desperately waiting to hear from them. I again approached the airlines to resolve the issue. But they refused to release any unused booking amount beyond the taxes stating the ticket was valid for only 3 months vide their mail dated 14Sep20. This was despite sharing with them the Goibibo mail dated 22Aug2019 extending the travel date till 04Aug2020 and Singapore Airlines mail dated 28Jul20 accepting and extending the ticket to 31Dec20. They now refused to even provide a credit for future travel in lieu of a valid ticket being cancelled by them due to Covid19. Instead they directed me to speak to the agent Goibibo only. I am being harassed and cheated both by Goibibo and Singapore Airlines and am aggrieved as for no fault of mine the ticket has been cancelled and no fair resolution is being offered by either the agent or the airline. I seek full refund of the unused part of valid ticket which is 50% of booking amount of INR55,944/- from Singapore Airlines and INR 2570/- which Singapore Airlines has refund to Goibibo but Gibibo has not refund to me

Tushar Jack

Posted on Oct 22, 2020

ear Sir / Madam , I had booked Air tickets for my entire family on the trip to Maldives. I have done the booking from Makemytrip.com and now when i need to do the changes as per the pandemic, Makemytrip or the airlines i am traveling (Goair) is not supporting me at all. I have told them that we are total 10 travelers, out of which we have 4 senior citizens and2 small kids, looking at the current situation of Covid -19, it is very risky to put their life in danger looking at their age and requested Goair to give us a credit note, which we can use in near future. Goair is not interested in looking into this and has not replied a single email, i have sent almost 4 emails with reminders and now after having a call with them, they are suggesting to reschedule the travel dates by paying a huge amount of 9000/- per traveler, which is very exorbitant. We have clearly said that we don't need a refund but they should atleast give us the Credit Note on the entire amount for 10 travelers. We cannot risk our life traveling to a different country in this pandemic situation. I therefore request you to give us a proper guidance and help us gain justice in this matter. Regards, Tushar 8108224794

Ciju K Raj

Posted on Oct 21, 2020

PNR No H 5G3UD Air Asia CoK- Bangalore 30.10.20 The flight got canceled, I have booked through Makemytrip and not able to get a refund. And no option to call customer care

Anand Mohan Singh

Posted on Oct 21, 2020

I booked flight with Malindo air from MakeMyTrip for the route- BLR-KUL-PER on 18th Mar 2020. Travel date- 12th Jul 2020. Flight got cancelled. Malindoair is not refunding cash and forcing for travel voucher. Kindly help.

TACITUS jose

Posted on Oct 20, 2020

Go-AIR -Unattended Refund Request I have booked my ticket to Muscat- Mumbai- Cochin on 14-06-2020 -Not done due to lockdown. Cochin-Mumbai- Muscat on 01-08-2020- Not done due to lockdown. No reply to refund request. Not attending calls. Please help to get my refund

Sunita Yadav

Posted on Oct 20, 2020

Dear Sir, With reference to Go Air PNR #SYGEHT my doj of journey was 23rdApril,20 and was unable to travel because all fights were cancelled due to COVID19 . Please note that I am not going travel in future to same route so i follow up with Go Air number of times to cancel my ticket and refund my ticket amount, but they are not responding to any of my calls . They clearly denied ticket refund in email reply. Please note that I had booked 3 tickets train tickets on IRCTC and same is refunded to me after deducting minimal charges. If IRCTC can refund me in same force-majeure event why can't Go Air . How Go Air can keep passenger money If they have not provided any services . Hope you look into this help me to get my refund back Regards Sunita Yadav 9891845521 / 8585934174

VIKASH KUMAR

Posted on Oct 20, 2020

VIKAS KUMAR

Posted on Oct 20, 2020

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pradeep kanojiya

Posted on Oct 17, 2020

REFUND ISSUE WITH EASEMY TRIP SITE - Booking ID : EMT70430216 - WITH REF. TO SUBJECT BOOKING NUMBER. With ref. to above booking ID kindly note that I have been following up with EMT site for refund since 2 weeks since airlines Indigo has given refund for subject booking to EMT on 13.June. 2020 itself but EMT is not giving my money back and just passing exceses. Kindly help me to get the refund money from EMT since flight was cancelled my airlines but EMT is not giving refund inspite of getting refund from airlines at their end. Best Regards Pradeep

Soju Joseph Punnoose

Posted on Oct 17, 2020

I have booked 2 tickets from Rome to New Delhi by Alitalia. It was for 23rd may 2020. Due to Corona Pandemic, the flight was cancelled and I requested for refund. My booking number and other details were communicated to them many times. In spite of my various request, I have not received the refund till date Hope to get the refund through your intervention Yours sincierly Soju Joseph Punnoose

Nitin Pai

Posted on Oct 16, 2020

I had booked a ticket at Indigo for travel on 21st April 2020 to travel from Pune - Delhi - Srinagar. Now I wish to have the same cancelled and the amount refunded. As I dont want the same to be in Credit Shell as I have a daughter aged 7 years old and there are a number of restrictions on travel for children below 10 years. Please help me in getting the refund of the my cancelled ticket from the airline - Indigo. Thanks.

Nitin Pai

Posted on Oct 16, 2020

I had booked a ticket from Delhi to Pune for travel on 1st May 2020. Due to lockdown I was unable to travel. I wish to cancel my ticket and get my refund as I intend not to travel with my family in the near future since my daughter is 7 years old and there are a number of restrictions on travel fro children below 10 years old. I request your assistance in getting my refund from the airline i.e. Air Asia.

Dinesh kumar Dewatwal

Posted on Oct 15, 2020

Sir/madam I book flight ticket on 11.08.2020 by amazon pay that is tie up with clear trip.Date of flight is on 24.08.2020 from New Delhi to Bagdogra West Bengal. On 16 august 2020 i got text massage from air india airlines for cancellation of flight . Same day i talked to them for refund air india airlines officer replied me from where I booked ticket they provide the refund then i talked to amazon customer care they transfer my call to clear trip they replied when air india airlines initiated the refund we will transfer you refund to your belonging account . Before 25 September they refund me rs. 1511 only and i gave Rs.5148 . Sir, flight is cancelled by air india airlines and they deducted my money why..? Please do needful I m very thankful to you Regards Dinesh kumar Dewatwal Mob# 8527665474

Kannanunni Nair

Posted on Oct 14, 2020

Hi Team,I have booked 3 tickets to travel for self and family in GoAir flight G8 701 (PNR - JF7T2B) which was scheduled on 20th May,2020 flying from Ahmedabad to Kochi. I booked these ticket through my booking agent Tradewing Ltd, Vadodara. Due to pandemic situation , the flight was cancelled and it was informed my agent that said booking amount is preserved in the form of credit shell till end of May next year. I requested them to refund the booking amount throughmy agent like other airlines are doing as I cannot travel in near future. I did not get any response so far. . Kindly help me in getting back my booking amount (around Rs 12000) and the airlines should be penalized for such an act. Regards, Kannanunni Nair

Sayanti Ghosh

Posted on Oct 13, 2020

Hi Team, Please note that I have booked GoAir flight (PNR - QB6K4A) which was scheduled on 24th May,2020 flying from Pune to Kolkata. Due to pandemic situation in India, the flight was cancelled and I got message from them that my booking amount is preserved in the form of credit shell till end of May next year. I requested them to refund the booking amount like other airlines are doing as I cannot travel in near future. I did not get any response. Now when I open Goair portal to check my booking amount in credit shell it is showing another scheduled booking in Dec,2020 against my PNR which I did not book at all. I am scared that even the credit shell is not there and I sent mails to the airlines. Still no response. Kindly help me in getting back my booking amount (around Rs 12000) and the airlines should be penalized for such an act. Regards, Sayanti Ghosh

Manju P Thomas

Posted on Oct 13, 2020

Dear Sir. I have booked air ticket from Chennai to Mumbai on 25th April 2020 through make my trip. The Airline got cancelled the flight operation and moved my amount to credit shell. After the court order I have applied for refund on 17th Sept 2020 but there is no proper response from make my trip. We are not able to talk to the customer care directly, its all automated. Please help me to get my flight refund.

AJAI AUGUSTINE

Posted on Oct 12, 2020

Ticket Booking ID:GOFLDAND944AA1580872486 PNR Number:WHK4UX Airline :Spicejet Journey details: Chennai to Kochi Schedule :27/05/2020 The above said flight booking was cancelled on account of covid 19 and subsequently it was informed that the balance has been transferred to credit shell and can be used for booking another ticket during the next 1 year period. Recently (on 10 Oct,2020), I tried to book a ticket through spicejet's website and as I was unable to find any link with regards to credit shell. When I contacted their customer care, I was told that they have stopped taking such bookings and that I have to go through my third party vendor( in my case Ibibo) to use the credit shell. Accordingly, I logged into the Ibibo website and tried to book a ticket using the credit shell. I was able to view my credit shell , but they did not allow me complete the booking. I reported this complaint through their twitter account, but they are not giving me any proper reply or solution to this problem. I request you to kindly look into this issue and find a resolution. Regards Ajai Augustine Ph:-9287565711

vineet gupta

Posted on Oct 12, 2020

i have booked tickets from spice jet they have rescheduled the flight at odd hrs and now not returning my money

Rahul Jude Alroy

Posted on Oct 12, 2020

I had booked through GOair to travel from kochi to hyderbad on 20 april 2020 which because of pandemic got cancelled, Please note that till date in spite of trying to reach GOair nothing has materialized my airline PNR is LY3UJT PLEASE HELP ME IN TIS REGARD

Golmei Grace Rongmei

Posted on Oct 10, 2020

Sir, I booked Air Asia flight tickets for two persons Booking/PNR No.JVDZXC for 14th April, 2020 from Imphal to New Delhi through goibibo online on 2nd January, 2020 and payment was made through my SBI debit card. Due to lockdown in nationwide, all the flight scheduled were cancelled. At the same time, Air Asia had informed me through my email that flight scheduled to depart from Imphal to New Delhi on 14th April, 2020 has been cancelled. As my flight scheduled had been cancelled, I claimed to refund my booking amount. On 3rd August, 2020 Air Asia informed me through my email that my refund amount will be sent to the bank from where my flight tickets fare was given within 10-15 days. Therefore, I am still awaited to credit the amount into my SBI bank account. But the amount is not yet credited to my account. On 1st October, when I went to Airport and asked the concerned person of Air Asia, they said that the amount has been sent to my bank. Till date the said amount is not sent to the bank. Therefore, it is requested that necessary action may please be taken in this regard for crediting my booking amount to my account as soon as possible and please also send me either UTR/RTGS no. or transaction No. Now, it is more than six months. Yours sincerely, Golmei Grace rongmei

Kamlesh Kumar

Posted on Oct 09, 2020

Dear Sir / Mam, I have booked three tickets from GoAir on 16 June 2020 but the flight was cancelled due to covid19 and i am unable to travel for next two years due to some personal reasons so i would request you to refund my amount to the respective account accordingly. My PNR number is Q1N3UR GoAir Flight number - G8-1912 From Ahmedabad to Chennai. I have mailed to GoAir several times and called the customer service people lots of times but there is no response, so kindly revert me back asap and refund my amount asap.

Nusrath Ahamed

Posted on Oct 08, 2020

I had booked a round trip ticket from Dammam to Jeddah in March but due to pandemic the ticket was cancelled and Cleartrip was showing the refund the will be processed by Oct 13 2020. Now suddenly when I checked yesterday it shows the tickets are not refundable when they were mentioning the refund status from past few months. These guys have just looted the public's hard earned money. Trying to contact the customer care but they are giving blatant reasons.

Uday

Posted on Oct 07, 2020

I made a call to Go air call centre, 1stly i was on wait for 1 hr and when call got connected, agent working from home was eating food and there was lot of background noise. She kept me on hold for long, came back and disconnected, 2nd call - Agent was denying to transfer call to supervisor and rudely disconnected the call... not even take complaint for misbehaviour by 1st agent. Called from 9830859084

Wafaa Elanany

Posted on Oct 05, 2020

I do have booking from clear trip from Mct to cairo and return (607-3747287816, 607-3747287815) and in last June I use app of clear trip to open my ticket ( plz find the attachment screenshot from my mobile ). and I left without choose any date for new travel as Oman airport still closed , and now when I requested them for new ticket they asking me to call eithad call center , when I did call them they mentioned that my ticket is refunded to clear trip , and clear trip answer me again my ticket is zero refund and I shave to contact Eithad again to rebook my ticket but airline mentioned that clear trip already canceled and refunded my tickets So I didn't get my money back or rebook my ticket again It's kind of cheating from cleartrip,

Kotresh

Posted on Oct 05, 2020

sir i ha booked flight from BAN TO DED and back for 3 people which they charged me rs 49746 . my flight was cancelled because of covid pandemic. but they have refunded me only 14946 and charged me 33,000 fro air line charges. my Trip ID: 200128430524.

G NANDHINI

Posted on Oct 03, 2020

Sir, For the PNR KDW96A (Trans ID 2004909452) Spicejet fare INR 15944 is not refunded yet. Simply IRCTC on toll number replied that they have refunded. I enclosed the bank statement of June, July and August,and the confirmation mail received from Spicejet, even my irctc account details to flights@irctc.co.in. Still pending so many mails and so many calls made to toll number but in vain. This was booked for All India LTC as a central government officer. The return ticket fare (Airasia) has been received. Why the onward journey fare is not refunded yet. please do some needful action to refund INR 15944 immediately.

Ravikumar

Posted on Oct 01, 2020

Dear Sir, I would like to raise an issue with cleartrip, please let me know what I can do to get my refund. Flight Ticket Booked on : 26th Feb 2020 for journey on 30th April 2020. Booked through : Cleartrip (Trip ID : 20022660980) Airlines : Sri Lankan airlines. Flight Ticket amount : INR 40,321 Total Amount Paid : INR 42,414 (includes 2,093 for Freedom Fare, in which I can cancel anytime and get full refund). Paid Through. : Axis bank credit card. Cancelled on : 15th April NOTE : The difference in flight ticket amount and amount paid is INR 2,093 for â€œFreedom Fareâ€ which was introduced at that time. This premium amount is for full refund even I cancel. After cancellation, i used to get mails from cleartrip that it will be refunded within 60 days, etc.... now finally my cleartrip trip history says, " i have travelled". I have proofs that I cancelled that I have cancelled my flight, and the amount will be refunded in 60 days.. please do the needful to resolve.

JITENDRA SINGH

Posted on Oct 01, 2020

Dear Sir, I booked an international flight ticket on 14 April 2020 this is cancelled to the airline (IndiGo) side due to COVID reason. When I was talking with airline customer care when he was saying that your ticket was cancel and your full refund give to your agency (GOIBIBO) when i check in my goibibo app and process to refund claim then after today i receive a mail of refund but agency was give me refund of 11683 /- only but my ticket amount was 12562/- So Please i request to Goibibo give my full refund of 12562/- it's not my fault flight canceled by airline site due to COVID reasons. Agency and airline have used my amount in the last 8 months, so please give me my full amount with Interest. Other all agencies give full refunds but Goibibo deduct convenience fees that are not fair. So I request you to please give my total amount refund. Thank you Name Mohar Singh PNR - MHYMKP Travel DMM to Jaipur

kunal Gurunath Shirodkar

Posted on Oct 01, 2020

Hi, I have cancelled my ticket on 7th September and requested for refund on customer care , I have again called to them on 20th September. I have called customer complaint several times, they have assured me that I am eligible for refund and refund will be processes with in 14 Working Days which is already passed on 25th September but still have not received my refund. After that I have called them again and then they said to email our customer support, I have emailed them via email id customersupport@airindiaexpress.in 3 times but still I have not received and response from them. My details are: PNR number SPSRUK Passenger Name Kunal Shirodkar Date of travel 8th september 2020 Mumbai to Dubai

Ashwini Chugh

Posted on Oct 01, 2020

I was in the process of booking air ticket from Spicejet website. While completing the payment process - site got hanged. The payment was deducted but the ticket was not issued. I connected with the online support - they had no proof of ticket being released - I then shared all the credit card details and the deduction happened to custrelations@spicejet.com number of times along with bank statement showing the deduction when asked for - but there is no update till date. Initially, emails were being responded but now they are not even confirming the status nor sharing any update. Rs. 10, 917.00 were spent on card ending with 9100 on 11-SEP-20 at SPICEJET LIMITED.

Nidhi Thakur

Posted on Sep 30, 2020

Hi, I have cancelled my ticket on 21st August and requested for refund via email id ecommerce@airindia.in, I have again emailed to them on 12th September. I have called customer complaint several times, they have assured me that I am eligible for refund and refund will be processes with in 72 hours but still have not received my refund. My details are: PNR number HXNV2 Ticket number 0982133621955. Passenger Name Nidhi Thakur Date of travel 24 August 2020 London to Delhi

Bhavesh Vyas

Posted on Sep 30, 2020

From Bhavesh Vyas This is in regards to trip for Mumbai - Goa return (Trip ID: 200122128536) Booked with Cleartrip 24th Mumbai Goa (AIRINDIA) and 27th goa mumbai (Spice Jet) April 2020 . after many followup with cleartrip and airlines they had refunded Ticket amount of 7096/= of Airindia and they had deducted full money of Goa Mumbai Ticket of Spice Jet. Spice Jet said they had maid full refund amount of ticket which is around Rs.8000/= but cleartrip still following the airline for refund as now its 7 months passed. the said travel date is fall between lockdown the flight cancelled by airlines itself. Please guide me how to take refund from cleartrip . they are sending auto generated msg as they r followup with airline they r not available on phone calls. Please guide how to take balance refund from Cleartrip. Bhavesh Vyas M 9223275312

Rahul verma

Posted on Sep 30, 2020

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Rajinder Singh

Posted on Sep 27, 2020

Dear team I have done a flight ticked from go airlines and The flight PNR NO YEZD9X dated 02 june 2020 has been cancelled but i have not got any refund for the same it was done by the yatra.com booking id no 2205200042356 The yatra.com has told that the goair has told that it will be used for same passenger for one year but the ticket was of my relatives and they are not travelling more in this year The flight was cancelled by the goair and as per the govt of india the airlines have to give full refund for the same Kindly help me to get the refund Kindly process the refund Regards Rajinder Singh +91-9876522758

virendra Singh

Posted on Sep 25, 2020

AirIndia has created the Credit Voucher for INR 10,816 instead of INR 11635 against the PNR: CT08ZY. In the credit voucher there is a restriction for travelling in the same sector. It is not possible to me to travel from Madurai to Mumbai as I stay in Mumbai. The ticket booked for 11/05/2020 was a return ticket from Madurai to Mumbai as I was visiting the Madurai for family tour and same has been cancelled due to Covid19. Hence it is not possible for my family to travel in same sector in future. Many time I have written to Air India to refund or reissue the credit voucher with flexibility of travelling anywhere in India (from and to). But they are always telling to contact the agent from whom I have booked the ticket but the customer care of GOIBIBO nor their Mail ID is not responding.

harnam singh

Posted on Sep 24, 2020

I have booked a flight on 3 SEP 2020 of Name Manjeet Singh Booking Reference LMN55N. Due to some reason, I had to cancel the flight on 4 SEP 2020. Excluding cancellation and convenience charges, It was proposed to refund 2700 rupees within 7 to 10 business days. But the more time has been passed and still, I didn't get my refund. I had also called customer care 3 times, every time they said, payment is declined due to some technical reason. I am fed up with this saying. Please check the matter and resolve the refund problem ASAP and let me know the refund status.

NISHKAM GUPTA

Posted on Sep 24, 2020

I had booked return ticket Del-Singapore-Beijing for travel date 04 Aug 2019 with Singapore Airlines through Goibibo.com. My return leg was unused and was changed to open status for use till 04Aug2020 by Goibibo vide their mail dated 22Aug2019. However, due to Covid-19 the unused travel could not be availed. I approached Goibibo in June-July for resolution but it was unreachable and on mail/FB remained non responsive. Hence, I approached Singapore Airlines and after many mail exchanges, it extended the travel as a special case till 31Dec20 FOC vide mail dated 28Jul20. However, later the airlines cancelled its own offer and asked me to claim refund through Goibibo. On apprising the airlines of Goibibo being non responsive, the airline executive assured me that Goibibo would contact me. Goibibo cancelled the ticket and issued me a refund amount notification of Rs 53453 on 04Aug 20 and vide mail dated 19Aug20 asked for account details as they were not able to transfer amount due to technical issues. After sharing required details immediately on 19Aug20, I waited for nearly 20 days and then started follow up. Goibibo responded only vide its mail on10Sep20 that it had received Rs2570 from the airlines as tax refund and claimed to transfer Rs 1149 to me after deducting its convenience fee. This is not acceptable as this was fraction of amount notified to be refund by Goibibo earlier. Even from this small amount it was deducting convenience fee which was more than 50% and is unjustifiable as this is tax amount being refund. Further Goibio has not even transferred the Rs 1149 till date and claimed to have been transferred by them, which is clearly an act of cheating and fraud. Goibibo was informed of this repeatedly by mail and it has been non responsive and vide their mail 12Sep20 Goibibo fraudulently closed the case by making false claims that I was not responding to their calls when I was desperately waiting to hear from them. I again approached the airlines to resolve the issue. But they refused to release any unused booking amount beyond the taxes stating the ticket was valid for only 3 months vide their mail dated 14Sep20. This was despite sharing with them the Goibibo mail dated 22Aug2019 extending the travel date till 04Aug2020 and Singapore Airlines mail dated 28Jul20 accepting and extending the ticket to 31Dec20. They now refused to even provide a credit for future travel in lieu of a valid ticket being cancelled by them due to Covid19. Instead they directed me to speak to the agent Goibibo only. I am being harassed and cheated both by Goibibo and Singapore Airlines and am aggrieved as for no fault of mine the ticket has been cancelled and no fair resolution is being offered by either the agent or the airline. I seek from Singapore Airlines and Goibibo.com full refund of the unused part of valid ticket which is 50% of booking amount of INR55,944/-

vishal garg

Posted on Sep 23, 2020

Hi there, This is with regards to my booking reference: . I would like to request for a full refund of this booking amount. Given the current pandemic, we would want to avoid travelling with our daughter, therefore, we want to cancel this booking and get the full refund. PFA, copies of my booking. Thank you in advance for your understanding and cooperation. Regards, Vishal Garg Dear Vishal, Your âœˆï¸ flight booking with Goibibo is confirmed! ðŸ‘ðŸ‘ðŸ‘ Flight Details - ðŸ‘‡ðŸ‘‡ðŸ‘‡ *From* ðŸŒ - Mumbai (Chhatrapati Shivaji Airport), T1-Domestic *To* ðŸŒ - Goa (Dabolim), T- *Departure Date & Time* - Mon, 30 Mar 11:30 *PNR* - UDPJJK, GoAir G8-331 *Kindly note that your booking is already confirmed and the E-Ticket has been sent to you below. You can use this document for airport security & for checking-in. You don't have to call us to check this.* If you wish to modify your booking, please visit - https://go.ibi.bo/vfG5jU5dG4. Book hotel for your stay in Goa. Click here https://go.ibi.bo/RcPk3Bezm4 If you need help with anything else, please visit the â„¹ï¸ Help Section on our app - https://go.ibi.bo/iH5FdBXNa1 or just reply to this message below ðŸ‘‡ðŸ‘‡ðŸ‘‡ Dear Vishal, Your âœˆï¸ flight booking with Goibibo is confirmed! ðŸ‘ðŸ‘ðŸ‘ Flight Details - ðŸ‘‡ðŸ‘‡ðŸ‘‡ *From* ðŸŒ - Goa (Dabolim), T- *To* ðŸŒ - Mumbai (Chhatrapati Shivaji Airport), T1 *Departure Date & Time* - Sat, 04 Apr 18:20 *PNR* - R3E3KL, GoAir G8-372 *Kindly note that your booking is already confirmed and the E-Ticket has been sent to you below. You can use this document for airport security & for checking-in. You don't have to call us to check this.* If you wish to modify your booking, please visit - https://go.ibi.bo/vfG5jU5dG4. Book hotel for your stay in Goa. Click here https://go.ibi.bo/RcPk3Bezm4 If you need help with anything else, please visit the â„¹ï¸ Help Section on our app - https://go.ibi.bo/iH5FdBXNa1 or just reply to this message below ðŸ‘‡ðŸ‘‡ðŸ‘‡ https://www.livemint.com/news/india/covid-19-government-directs-airlines-to-refund-full-fares-for-bookings-during-lockdown-11587036786702.html -- Vishal Garg Garg Lab Solutions. A-2,Sainath Industrial Estate,Estate No 1. Gr floor off aarey Road,Goregaon ( East ). Mumbai : 400063. India. Mobile : +91-9833774399

Hritik Jh

Posted on Sep 22, 2020

My flight G8-150 on 21:30 on 3 Aug got rescheduled to the next day 10:30 and I want to get the full refund for the amount paid .My pnr are GC2H2K and Q7865M they have said that the flight was operational and rejected my claim but they there self have rescheduled the flight we waited for 1 month for the complaints to be addressed as they said that the staff is less and they need time and i asked make my trip also to address the complaints .The end result is that i didnt got any refund . My service request number was Service request number G8-01214264 Please help me with the request.

Rajesh Ranjan

Posted on Sep 20, 2020

Completely irresponsible behavior of Spicejet. This has ref to our flight booked during Lockdown dt:-4th April 2020 in Spicejet from Bangalore to Patna , flight number SPICEJET SG-768PNR and MekeMyTrip booking id for the same- NF79136260265326 , NO of persons traveling 2. In-spite of clarification from DGCA ( Dir General of Civil Aviation ) , they r not replying to any of our mails regarding refund , neither calls us what's the status & are enforcing PNR in credit shell with conditions. But I want full refund. Please look into the matter and help me getting my money back from this irresponsible airline - SPICEJET. Thanks & Regards, Rajesh

Sonu Arora

Posted on Sep 20, 2020

My complaint is regarding flight booking done with Indigo. I am asking for full refund but they are denying. I had booked ticket to travel in April 2020. Due to pandemic situation rescheduled flight to 7th Oct as no refund option provided by Indigo Team at that moment. At present also covid cases are increasing very fast and situation is not in control. Considering pandemic situation I have requested multiple time to Indigo customer care team to cancel my booking and refund full amount of ticket but they are imposing cancellation charges on the same. As situation is not normal Indigo team has to provide refund without charging cancellation fees. Please look into the matter and refund full amount of booking.

YASHPAL SINGH

Posted on Sep 20, 2020

I booked go air flight tickets on 08 Apr 2020 from Delhi to Kannur vide PNR U5M8YV for 20 Apr 2020. Flight was cancelled due to lockdown imposed. Journey was rescheduled for 04 may 2020 but flight was cancelled again due to further extension of lockdown. As per the official memorandum of Ministry of Civil Aviation (MoCA) number F No. AV- 29011/27/2020-Dt dated 16 April 2020, the airline should be refunded the full amount collected without levy of cancellation charge but go air has not refunded the money despite asked for refund. I tried several times to contact with go airlines through customer care phone numbers but calls were unresponsive. I have sent the complaint through e- mail to Go air with service request number G8-01012206 but no communication was by Go air in this regard.

A. ARAVINDAKSHAN

Posted on Sep 17, 2020

Air ticket booked on 21.1.20 through Yata.com (Traven Agent) for return journey on 30.6.20 from Cochin to New Delhi vide Booking ID 2101064190119 and PNR U8H8JF. Airline is : Spicejet and the amount paid Rs.17658/-. Two travelers are sr. citizens(69 yrs heart patient and 61 yrs. diabetic. Onward journey could not be taken place due to covid-19 lockdown in May, 2020 and the alarming situation in Delhi during June, we were not in a position to leave from Delhi. We have requested the travel agent Yatra.com, through which we have booked the air ticket,to postpone/reschedule the return journey on 30.6.20 with a copy to Spicejet, the airline. Yatra.com vide their msg.dt.27.6.20 informed that #your flight with spicejet has been cancelled by the airline and the entire amount has been protected in the form of a credit shell for future bookings. The credit shell is valid till 31st March, 2021#(copy pasted). On 30.6.20, spicejet informed that #you never reported at the counter as a result of which the ticket was declared as No Show. As per spicejet policy the amount on a No Show, only staturoty taxes will be refunded#(copy attached),.I am trying to book the flight ticket through Credit Shell but till date not materialized and as such I started making complaints against the airline and the travel agent but both the parties are not responding to my request. Airline says that they are not responsible for the cancellation of the flight ticket and asked to approach yatra.com, the travel agent to solve the problem. Yatra.com says unless the funds are released by airline they are not in a position to consider my request. They repeatedly asking me to contact airline for release of funds but the airline is fully reluctant to hear the grievance of customer. In my opinion all the transaction like cancellation, refund etc. are done by the travel agents of respective airline and in the present case how airline is denying the genuine request of the customer. How it is possible that without the consultation of airline, travel agent took the decision of cancellation of flight. This is a serious lapse on the part of travel agent and full responsibility for the negligence on the part of Yatra.com may be fixed. Your kind indulgence in this case is highly appreciated and help the poor customer for either refund of the total amount or allow us to book the flight ticket through credit shell as suggested by yatra.com. Thank you very much, sir.

Rahul verma r

Posted on Sep 17, 2020

mr mitul d ved

Posted on Sep 16, 2020

Jai Hind, this has ref to our flight booked during Lockdown dt:-08th May 2020 in Go Air from Cochin to Ahmedabad , flight PNR No JFLIQR , NO of persons travelling 6 , inspite of clarification from DGCA ( Dir General of Civil Aviation ) , they r not replying to any of our mails regarding refund , neither calls us what's the status & forcefully they have putted our above PNR in Credit Shell , but we want our refund , pl see that we get it @ earliest , thanks n regards

Kashinath Katakdhond

Posted on Sep 15, 2020

Inspite of AirVistara acknowledging the refund of cancellation, Kiwi.com, the travel agency associated with AirAsia through whose website we booked the tickets has refused to refund the tickets. Regards Kashinath Katakdhond 9619993808 kkatak@gmail.com ---------------------- Forwarded message --------- From: support.en@kiwi.com Date: Thu, Aug 13, 2020 at 12:16 PM Subject: Re: Airfare Return - Cancellation due to Lockdown To: Kashinath Katakdhond , Dear Air Vistara,Â Thank you for getting back to us.Â We would like to thank you for providing us the information. It will be forwarded to our finance team to review and we will get in touch with the passenger.Â Â If you have further queries, do not hesitate to contact us. The availability of our customer support depends on the level of Kiwi.com Service you have selected during booking. We will be more than happy to assist you. Kind regards, Jesse C. Travel Consultant Kiwi.com ---------------- Cust relations Thu, Aug 13, 11:56 AM to me, support.en Dear Mr. Katakdhond, Greetings from Vistara. With reference to your email, we have checked your booking and would like to inform you that the remarks are already updated in the booking for the travel agency to process a full refund. You are requested to get in touch with your travel agency to claim the amount. Please consider this as an official email confirmation regarding a full refund of the PNR WUSKJ6. Feel free to write back to us, we will be delighted to assist you. Thank you for contacting Vistara. Regards Nishant Khanna Senior Executive - Customer Relations TATA SIA Airlines Limited W: www.airvistara.com 24*7 Helpdesk Number:- 928 922 8888 ------------------------ Email sent to AirVistara We had made AirVistara booking for travel from Mumbai to Colombo and return fr vacation. India had banned external travel due Corona Virus COVID-19 pandemic announced by World Health Organisation. The flight details are given below: booking no. 109054935 through kiwi.com (partner airline AirAsia) UK 131 21MAR BOMCMB 1150 1415 UK 132 29MAR CMBBOM 0800 1035 Let me know how to get the ticket refund as I have not received the refund from kiwi.com the booking website. AirVistara

Saurabh Bhattacharya

Posted on Sep 14, 2020

Worst service from @airvistara. My flight was confirmed and booked for 26th Sep in UK705 which was a direct flight from Delhi to Kolkata at 7:30 am. Suddenly I got message from Vistara that the flight has been rescheduled and now will go via Bhabuneshwar and reach Kolkata at 16:35. I had booked my onward journey as per earlier schedule and now had to cancel everything and lost money. Never expected this from @airvistara. Airlines cannot just do whatever they like, it is time and money of customer they are wasting.

Dipak kumar

Posted on Sep 13, 2020

Rahul verma

Posted on Sep 13, 2020

Rohit Varma

Posted on Sep 13, 2020

Airline customer care number +91 838-9980-562 +91 628-9957-210. All problem solving here ask me any question just review. Refund & cancelled realeted any question just answer.

Rohit Varma

Posted on Sep 13, 2020

Airline customer care number +91 838-9980-562 +91 628-9957-210. All problem solving here ask me any question just review. Refund & cancelled Realeted any question just answer.

Posted on Aug 17, 2020

Sangram Mhopare

Posted on Aug 17, 2020

I did a booking of flight from Pune --> Shrinagar for 8th July 2020 which was adjusted by the Airline as Pune--> Delhi --> Shrinagar. Airline cancelled a flight from Delhi to Shrinagar, because of which i had no option than cancelling the flight as there was no other available option with me to travel from Delhi to Shrinagar. I did a request for refund on 7th July and till now I have't received any update from them. the only update which i have received is "If claim is approved, expect refund by 31st July-5 Aug". These dates are already passed and I haven't received single penny from Airlines. Please help me on this concern. This ticket was booked for my friend from the Indian Army and timeline was very important for him to reach Shrinagar.

Durga Prasad Sajja

Posted on Aug 14, 2020

Sir, I have booked 5 tickets between Delhi and Bangalore(PNR No- CPKITR ) for 23May2020 on 10Jan2020. The flights are cancelled and my Airlines(INDIGO) is not ready to refund my fare, instead they are offering credits for which i am not interested. . Due to the prevailing conditions i will not be travelling in the near future. When Indian railways refunded me for my ticket from Bangalore to Delhi, Airlines should also refund the money instead of providing Credit Shell. I was communicating with the airlines for refund and they are reluctant to pay me back. Thanks & Regards Durga Prasad sajja 9036077199

Maitri Sanghvi

Posted on Aug 13, 2020

We had booked ticket through makemytrip from mumbai to New Zealand.Due to covid-19,the flights got cancelled and airline agreed to give full refund.Its been 5 months we are following up with the makemytrip,but we havent received any refund till date.They are saying its pending from the airliness and airline has given approval in MArch itself.We are stuck..Dont know whom to approach. Ticket amount is Rs 73,292 Flight NZ 3201

Santosh Sahadu Pingale

Posted on Aug 12, 2020

Hello Sir, I am Santosh pingale, booked flight tickets through Paytm in GO-AIR G8-287 from Srinagar to Mumbai on 30th April 2020 with PNR - QE9PYX . My scheduled flight was cancelled on above said dates due to Covid-19 lockdown. I have sent a couple of emails with request number G8-01198974, G8-01186324, G8-01183426 as well and also tried to connect a calls to customer care support team and they didnâ€™t had any curtesy to pick up the call for cancellation and refund of money . I received an email saying they will provide me a credit shell to use till May 31st 2021 which I donâ€™t need at all. We are not frequent travelers and spent INR RS: 23996/- for flight tickets. I request to please instruct them to release my refund. They have no right to hold up the money in form of credit shell as there was no flight operational. They have not incurred a single rupee cost but still holding my money interest free This is a mischievous money making technique by Go-Air, knowing that most of the people wonâ€™t travel due to the pandemic, also how come they expect the same passengers to make the same plan? Please take a legal action on Go-Air and I request to please instruct them to release my refund. Thanking You, SANTOSH PINGALE

Raghu penugondla

Posted on Aug 12, 2020

Hello Sir, I am Raghu Penugondla, booked flight tickets through Paytm in GO-AIR G8-283 from Bengaluru to Pune on 8th April 2020 with PNR - VYLGFT, GDL6UX, H8P98G and booked return from Pune to Bengaluru on 10th April 2020 with PNR â€“ IYYVWT, K59R3C in Go-Air G8-284. My scheduled flight was cancelled on above said dates due to Covid-19 lockdown. I have sent a couple of emails with request number G8-01198974, G8-01186324, G8-01183426 as well and also tried to connect a calls to customer care support team and they didnâ€™t had any curtesy to pick up the call for cancellation and refund of money . Today I received an email saying they will provide me a credit shell to use till May 31st 2021 which I donâ€™t need at all. I had a family function that time, which no longer is there and hence no longer it need. We are not frequent travelers and spent INR RS: 43986/- for flight tickets. I request to please instruct them to release my refund. They have no right to hold up the money in form of credit shell as there was no flight operational. They have not incurred a single rupee cost but still holding my money interest free This is a mischievous money making technique by Go-Air, knowing that most of the people wonâ€™t travel due to the pandemic, also how come they expect the same passengers to make the same plan? Please take a legal action on Go-Air and I request to please instruct them to release my refund. Thanking You, Raghu.P

ankita bose

Posted on Aug 09, 2020

I have purchased a ticket from make my trip.com on 29 march 2020 for the flight on 15 th April 2020 from hyderabad to kolkata. however, the flight was cancelled due to lockdown. till date the money was not refunded to my account even after four months of the cancellation of flights. please do the needfull so that I received by refund at an earliest. my booking ID with makemytrip is NF21150273816150.

DEEPIKA AGGARWAL

Posted on Aug 09, 2020

Hello, My flight was scheduled on April 19th with Indigo (to & fro) Delhi- Hyderabad. It was cancelled due to the COVID-19 Pandemic and i reported the same to Indigo by writing them a email and a tweet to get my refund but they didn't replied. Then for a month i kept writing them emails and tweets but they didn't even replied to any single of them. On July 30th, i wrote my last tweet to Indigo stating that i'll be taking a legal approach and will file a consumer complaint against them to get my money back if they don't give it because i am entitled to my refund. In response of my tweet, they replied that, " a full refund is applicable only if the booking is made between 25th March - April 14th for travel during 25th March- 03rd May". Now as per the cancellation policy of Indigo which they quoted above, My flight falls in the ambit of their criteria and i am entitled to full refund as my flight was booked on April 3rd and scheduled for travel on April 19th. So,I request you to interfere and instruct the airline to credit my money back to my account and i don't want it in form of credit shell because i am not a frequent traveler. So, a credit shell will be absolutely of no use to me. Expecting your kind support and revert as soon as possible.

DEEPIKA AGGARWAL

Posted on Aug 09, 2020

Hello, My flight was scheduled on June 8 with GoAir (to & Fro) Delhi- Hyderabad GoAir cancelled my flight without even giving a prior intimation, on 5th June when i went to e-check-in, there i found that my flight was cancelled. The very moment itself i reported the same to customer helpline but the helpline wasn't working, so i tweeted to GoAir and also wrote a mail to nodal officer, Goair to report the matter. But they never even responded. So i had to book another flight immediately. I again wrote a tweet to GoAir to get the refund but again no response came from there side. Despite of writing so many tweets and emails to GoAir, they never responded to my complaint. On July 1, a tweet came from GoAir stating that they are unable to offer free cancels and refunds and straightaway refused to pay refund. As per the flight cancellation policy of GoAir and guidelines of DGCA, in a situation like this, first of all, they were supposed to notify me, which they never did then they should accommodate me to another flight (+/-24 hours) from original date of travel but they didn't do that. And if they fails to accommodate me to another flight, then a full refund will be given to me without any penalties. So I request you to interfere and instruct airline to credit my money back to my account and don't want a credit shell because i am not a frequent traveler , so a credit shell will be absolutely of no use to me. Expecting your kind support and revert as soon as possible.

Dhaval Bhayani

Posted on Aug 09, 2020

I had purchased Air India ticket (to & fro) KWI-AMD-KWI for travelling on 20th March 2020 and returning on 09th April 2020. But since the airport got closed my ticket was auto cancelled by Airline. Since then I am waiting for refund. After repeated calls & mails, I have not received even a response against my query. I request you to interfere and instruct airline to credit my money back to my Debit card through which I had booked ticket. Mode of ticket booking was online via Airindia.in website. Ticket Details : Booking Reference: H6PN5 Eticket no.: 0982126356517 Passenger name: DHAVAL BHAYANI Date of Booking: 15th Feb 2020 Amount: 69.350 KWD

Abhijit Jadhav

Posted on Aug 08, 2020

Hi There, I was supposed to travel with air india airline from hyderabad to pune on 2nd august,at the very last moment the flight got cancelled and with no option left have to book flight with high rates,and now airlines is refusing to give refund saying you can tarvel till 31 dec 2021,but I want my complete refund back. Here are the details: PNR:J3CKT Date of journey:02/08/2020 Ticket number: 0983761094521/1/1

Sarthak Batham

Posted on Aug 08, 2020

GO air flight number "G8-268" dated- "03 June 2020" PNR- "KFVUHB" "DELHI TO LUCKNOW" I got a mail and a text message that the flight is canceled. They do not provide any refund and it is more than 2 months with no email and no call from there side after so many complaints.I want my full refund from the airline company. I tried to reach the go air helpline and customer care but can't reach it they have some system that as your call gets connected it drops your call, have also sent emails regarding this issue.

DEEPA VARMA

Posted on Aug 08, 2020

Dear sir, I am Ms. Deepa Varma , teacher at Bhavan's Munshi Vidyashram, Thrivamkulam , Kochi, Kerala. I had booked 7 tickets ( booked in the name of Jayasankar V P , for me and 6 students, amounts to Rs. 92197/- , PNR Ref: PIKSJZ , INDIGO Flight no. 6E 334, 6E 6358 and 6 E 563) a round trip from Kochi to Kolkata 10th May , 2020 and vice versa to attend an educational camp at Kolkata. But due to the Covid 19 outbreak , the flight has been cancelled and the airlines have issued a note saying our amount will be in the credit shell for one year. Sir, we cannot reschedule the flight as it is very harmful to take the students in this pandemic situation . It is a request that please help us and do immediate action to refund the amount. Expecting your kind support and revert as soon as possible. Thanking you Deepa Varma

BIRENDRA PATRA

Posted on Aug 06, 2020

I booked air-tickets from Bhubaneswar to New Delhi on 24.03.2020 through flipkart portal booking id is FF2003126003013 through air-vistara airline (PNR NO - PLGTRB) for travel of my family (3 person). Due to COVID -19 restrictions, we could not traveled. I received a message from AIR-VISTARA that we can reschedule the booking till 31.12.2020. Accordingly, I requested flipkart to re-schedule it but they said only AIR-VISTARA can do the reschedule. I contacted AIR-VISTARA and re-scheduled to travel on 31.05.2020 and paid the differential amount. again, due to the pandemic-COVID-19, I have to postpone my travel plan and asked AIR-VISTARA to re-schedule it again but they said re-schedule is not possible only refund is the option, you have to book fresh tickets for travel. As per the conversation with executive, tickets were cancelled by AIR-VISTARA on 23.05.2020. I followed it up with AIR-VISTARA for refund and also with flipkart, AIR VISTARA provided me one ACM no 8022828126/27/28, which is the refund process memo by the airlines and required by the travel agent (Flipkart) to process the refund claim. On 20.07.2020, I gave Flipkart the ACM No given by AIR -VISTARA, even after providing them the ACM no 8022828126/27/28 to flipkart, they are not processing the refund claim and asking me to wait for 90 days to get the refund. You are requested to kindly look into the issue and resolve it to get back the amount of refund. With Regards, BIRENDRA PATRA 123A, 3RD Floor, Savitri Nagar, New Delhi-110017 9999013137

Ayush Jain

Posted on Aug 06, 2020

I booked an air India flight from Jodhpur to Mumbai for 4th May 2020 for my wife and my daughter. I was told by Paytm through whom I booked the ticket that entire money will be refunded if the flight doesnâ€™t take off. Now I have been told that in case of cancellation I will get no refund. In case I donâ€™t cancel the ticket air India will preserve the value of my ticket till September 2020. I have written several mails to paytm and air India but it seems there is no solution available. I am writing this mail to suggest why the refund policy of air India provide no respite to middle class persons like me. Why I think their refund policy is nothing but means to dupe a person: 1. Why did air India/paytm started taking the flight bookings when there was no certainty? 2. Could they give me exact date by when the flight operations will resume so that I can plan accordingly. Right now we are neither here nor there 3. We are based out of Mumbai and we cannot stay in Jodhpur forever in anticipation of flight resumption 4. You say that my ticket will be preserved till September. Why are you forcing me to use the ticket by September. Why it should it not be preserved forever in case this is the policy you want to adopt 5. You say same passenger need to travel. Why should this condition be thrusted upon me when you are the one who cancelled the flight 6. You say I will have to pay for the difference in fare. Why I am the one to suffer while air India enjoys my hard earned money 7. This COVID situation isnâ€™t going anywhere and you are forcing me to travel by holding the ticket value only till September with unreasonable limitations 8. The flight was booked to bring back my family on a stipulated day. I can understand delay of few days in extraordinary situation like these but you have left me high and dry 9. Do you want me to keep guessing the resumption date or should I get back my family 10. If I make some other arrangements to get my family back I have to incur time and money on that avenue and also have to pay for a flight that never took off 11. Government is doing all the humanitarian work to bring back Indians stranded overseas but what about honest tax payers like me A policy like this baffles me completely. In India rich get richer, poor get government support but itâ€™s the middle class salaried people like us who pay taxes on behalf of all but are also the most exploited. I certainly do not expect this profiteering attitude from a national carrier and am confident that you will give justice.

Avishek Ghosh

Posted on Aug 05, 2020

Hi, I have booked a ticket for 24-March-20. Due to operational issuance the flight was canceled by Airlines. I have get massage from Air Asia. on 07-April-20 I canceled my flight ticket from the Happy easy go application. After many times taking follow up I have got 90 days TAT for the refund process. Already 90 Days over but still did not get the refund. on daily basis i am getting new TAT from Happy easy go. Also i want to change ticket date but Happy easy go change registered mail id of ticket booking. many times call them but they did not provide solution. again & again given fake commitment. Order Id-692505548125517237 || PNR No-UZ9WXF || Passenger Name-Avisek Ghosh || Airline Case Id-67916615

Raman Chib

Posted on Aug 04, 2020

My pnr no is IDJGQD and passenger name is RAMAN CHIB and KOMAL MANHAS. My flight got cancelled by spicejet in march and now i want to go from port blair to my home urgently. I have tried to book flight in june but spicejet told me that i can book flight in july only but now in july they told me to book flight in august.but now there are no flights from now onwards. I have severe problem and wanna go home urgently.Â Â I have no other plans to travel till mid next year and I am not able to use the credit shell. My money got wasted. i have tried several times to contact to spicejet bt they are not responding helpfully. they told me that they will not be able to help me. please do some necessary action as my money got wasted.

KUMAR SHUBHAM

Posted on Aug 04, 2020

Dear Sir, My self kumar shubham from arm forces, i am frequent passenger of Spice jet flight for port Blair to Kolkata and back. Sir i have booked a flight (SG-254, PNR No.- VCMJXJ) for myself, wife and child on 17 Feb 2020 for fly on 26 Apr 2020, but due to national closed down be didn't fly and my amount for the same was credited at spice jet credit cell. Still sir we don't know when we will use that amount for the next journey due to service requirement or covid-19 situation in every state. Sir same message i have already convey to CEO of spice jet on 12 Jul, but he didn't reply. So, it is requested to re-credit /refund my complete amount to my account(i.e. 30454177864) by spice jet credit cell sir. Regards

Jiljil Prasad

Posted on Aug 04, 2020

The issue that I have experienced was: I booked a flight from Chennai (MAA) to Thiruvananthapuram (TRV) with goibibo. PNR NO# ELGZKQ Travel date was 12/May/2020. They have cancelled the flight. And I have not received the refund. They say refunded in their website. Ticket is with additional Cancellation Protection plan. It occurred on: 12/05/2020 I paid Rs 7878 for the ticket. I need full refund since I did not cancel the flight. But they did. But I have paid for cancellation protection plan as well.

Bimal Anulal

Posted on Aug 04, 2020

Dear Sir / Madam, I write in desperation as I have been stonewalled by Malaysian Airlines regarding refund of bookings done for my family for tickets to travel in June 2020 to Kota Kinabalu. Had made bookings for my extended family to travel to Kotakinabalu from Mumbai. I had in fact don the bookings directly on the Malaysia Airlines website under the Flex Fare category which allowed a Refund option. I am enclosing screenshots taken at time of booking on the website which clearly show the fare option taken and the benefits under the chosen fare. I have written to Malaysian Airlines but as yet after more than a month they have not responded to my emails. Further they at present are only offering travel credit vouchers valid for booking by 31 Dec 2020 for travel by 30 June 2021. From the above list 4 passengers are senior / super senior citizens so they may not want to travel in the foreseeable future considering the covid related risks involved. In the current scenario I appreciate that it may not be possible for issuing the refund immediately but flatly stonewalling and refusing to refund a refundable fare is a gross violation of consumer rights. Few of our family members who had booked the same sector via Singapore Airlines have been offered a refund after deducting processing charges of approx 5000 Indian Rupees per ticket. I sincerely urge you to mediate and bring this matter to a just resolution and have the refunds processed.

RAVINDER SHARMA

Posted on Aug 03, 2020

We have booked the ticket through easemytrip on 22-2-2020 from Dhaka to Delhi for 22-5-2020 and reschedule on from Delhi to Dhaka for 31-5-2020. Due to covid the all flights were cancelled and we had applied for refund. I am regularly mail to Easemytrip but not response. Answer is that when the airline will refund then we will refund. We asked to airline also but they had refuse to tell us any thing as the answer was that you had deposited the payment to agency and only agency can claim from us, go to agency and demand from there for any refund. In this situation what should be done. Please advise.

MISS. NEETU BHATIA

Posted on Aug 02, 2020

I HAD CANCELED THE 2 AIR TICKETS AROUND 45 DAYS BEFORE. WHICH I HAD BOOKED ONLINE TRUJET AIRLLINES. BY # VIA.COM # ONLINE THEY ARE SHOWING RAJA TRAVELS. FROM MUMBAI TO NANDED AND RETURN DATED 20.06.20 AND RETURN 22.06.2020 MY BOOKING ID IS # FMNAA3A33ENFY # OTHER BOOKING ID IS # FMNAA3A32VWBL # MY PNR NUMBER-- C672E2 AND PNR NUMBER---B3F895 BUT I HAD NOT RECEIVED AMOUNT OF MY CANCLED TICKETES YET DO THE NEEDFUL REGARDS NEETU BHATIA 9130402610

Sathi Banerjee

Posted on Jul 31, 2020

Dear Sir/Madam, I would like to bring in your kind notice that I have booked my flight ticket with "Go Air", PNR No-N8M3GJ from Bengaluru to Jaipur on 8th June 2020 of Rs.3670/-, Flight noG8 805. Because of COVID pandemic "Go Air" canceled all the flights. I keep on mailing them to refund my whole amount, but it seems they are not interested to refund my money instead keep on sending me promotions related mails every now and then. It is almost being one and a half months, but I have not yet got my money back. I am requesting you to kindly look into this matter and ask the "Go Air" to refund my money at the earliest. For your reference, I am forwarding you all the trailing mails and also attached the flight ticket which I booked. Kindly do the needful. Regards, Sathi Banerjee

Lalit Mahendru

Posted on Jul 28, 2020

Kindly note I have booked a flight through GoAir of 1st June under PNR No. Q7QJHM from Mum-Del, the flight got canceled by Airline at last hours & the customer(means me) has no information till I banged my head. Afterward, they assured me of generating PNR Credit immediately to re-book my flight. I accepted that also but 72 hrs were gone, no PNR credit was available, only received a fake/ bogus/ empty email from GoAir stating "You can now rebook your flight with PNR Credit" but when I tried, it was nothing credited. As my traveling was urgent so I immediately booked another flight & reached my destination. Afterward, It has been now 60days almost, I am chasing GoAir for my full refund. I have written 100 emails, msgs on FB, Twitter, etc but neither their customer care dept responds nor a senior team of GoAir. It seems they are cheating their customers badly as 60days are enough to generate a full refund. Sometimes they come up with trivial excuses such as DGFT did not approve to fly that flight. If DGFT did not approve that flight then how come GoAir or their aggregator Yatra.com was taking booking of that or those flights, why those flights were flashing on their platforms?? It's not the customer's fault. I have booked & I have paid fully so they need to refund as per the norms of Civil Aviation. Then later they pushed for taking PNR credit for future but that is not required, as neither I am going to travel again through that segment during this pandemic situation, nor it would the same number of passengers, therefore, I have been requesting & requesting so far to them to give my full refund back but it seems all my grievances are falling on deaf ears. Please help urgently to safeguard our interest & impress upon the airline to give my refund asap. Even they have sent me a full refund credit note on 21st June 2020 but to date, no actual amt is credited in my account. Is it all fake & scam running on customers & are getting cheated?? PLEASE HELP US, PLEASE SAVE US. Thanks & Regards Lalit Mahendru

Rajeshwar Karpe

Posted on Jul 27, 2020

Dear sir I had booked my flight - 2 person from Mumbai to&fro Boston - April /May,20. The flights were cancelled by the airlines & Cleartrip assured me in writing that the 100% refund will be provided to me in June,20. However, now for last one & half month, they just giving lame excuses like Covid situation, less staff etc. Now, they have stopped replying to me mails. Why such a long delay for refunding my own amount for no fault of mine. Please update me on the same. Rajeshwar M Karpe 7738367047

Sudesh

Posted on Jul 27, 2020

The big mall customer care number (8697)834-963.refund problem so please help me.

Shashibhushana Das

Posted on Jul 26, 2020

Dear Sir/Madam we booked tickets for 18th June 2020 , But it got cancelled and they rebooked it on 22nd June . Now they are telling that Because of Covid Situation we are keeping your Money in CREDIT SHELL, This is totally unfair , we dont want to travel in near future , Please take a legal action on Spicejet .

Vishal Devasia

Posted on Jul 26, 2020

I have booked a ticket for my family to travel to India on April 3rd and return flight on May 4th. However due to covid 19 situation flight got cancelled and I got a flight cancellation e-mail and PNR number is F69VQY Then I have send an e-mail to cancel my full ticket and issue a refund for the same. Then I got a reply from your customer service stating that they have cancelled the ticket issued a full refund which will be refunded back to my credit card with 10-15 days. I haven't received a refund even after 15 days. Then I have contact your customer service over phone and they told me that refund not yet processed and he will send a request to process the refund back to my credit card. Since I haven't received a refund confirmation. I have again send an e-mail to your customer service and Mr. Raj replied back without checking any history of my mails stating that he have issued a CREDIT SHELD, which I don't want. Since based on current situation I don't have plan to send my family back to India I have all the e-mail communication, including refund confirmation email stating that the refund will be issued back my credit card. Now Iâ€™m paying interest on my credit card every month for this amount and contact so many time Spicjet via email, which no replying and even calls no one answering. It occurred on: 22/03/2020 Initially they were replying for e-mails and calls but now no reply for email and calls. Still not received my refund and i'm paying interest every month now for this amount on my credit card

Dhaval Suryakant Bhai Agrawal

Posted on Jul 25, 2020

DearÂ Sir/Madam, I booked ticket from Easemytrip.com Airline name is GOAir current situation the flight was canceled from the airline and gave it to me in on emails full refund gave it to you within 5 -7 days but almost 30 days completed I have the raise the complaint regarding same but still my issue has been not resolved here I am sending my complete details for the same. This is to inform you that my PNR number isÂ Â A3M28F -Â Â A765WMÂ -Â Â A765WMÂ -Â Â A3M28F-Â Â A3M28F -A765WM due to the Covid-19 Situation my flight was canceledÂ Â I was booked My ticket from Ease,ytrip.comÂ thisÂ ticketÂ automated cancel from your side due to the lockdown flight was canceledÂ many reminders given to theÂ easemytrip.comÂ but still, my refund not initiatedÂ from themÂ and customer care executive toldÂ me due to your approval is pending from your side he can'tÂ refund my moneyÂ Please check my issue as resolve as soon as possible here I attached tax invoice I got from your sideÂ Â Â ___________________________________________________________________________Tax InvoiceOriginal for ReceiverGSTIN of Supplier:30AACCG2599K1ZICIN:U63013DL2004PLC217305Name of Supplier:Go Airlines (India) LimitedAddress of Supplier:DABOLIM AIRPORT GOA - 403801 PAN:AACCG2599KPNR No:A765WMClass:Economy ClassInvoice No:3035716379A765WMInvoice Date:19/06/2020Sector:GOI-AMDPlace of Supply:30/GoaDetails of ReceiverName:DHAVAL AGRAWALGSTN/UIN (If Any):Address:Goa State Code:30Email ID of GSTN Holder:agrawaldhaval8@gmail.comCharge CodeCharge DescriptionHarmonized System Nomenclature (HSN)Description of ServiceAmountDiscountNet AmountCGST 2.50%SGST 2.50%TotalFarePriceÂ * Fare (*)Â 9964Â Domestic/International Scheduled Air transport services of passengersÂ 6,376.00Â 0.00Â 6,376.00Â 160.00160.006,696.00Â ASFÂ Aviation Security FeeÂ --Â Non - taxableÂ 354.00Â 0.00Â 354.00Â --354.00Â UDFÂ User Development FeeÂ --Â --Â 690.00Â 0.00Â 690.00Â --690.00Â TotalÂ Â Â Â 7,420.00Â 0.00Â 7,420.00Â 160.00160.007,740.00Â If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider. PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers. (*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees,Convenience Fees and Regional Connectivity Scheme).For Go Airlines (India) Limited Â Â ____________________________________________________________________________Tax Credit NoteOriginal for ReceiverGSTIN of Supplier:30AACCG2599K1ZICIN:U63013DL2004PLC217305Name of Supplier:Go Airlines (India) LimitedAddress of Supplier:DABOLIM AIRPORT GOA - 403801 PAN:AACCG2599KPNR No:A765WMClass:Economy ClassInvoice No:3035716387A765WMInvoice Date:19/06/2020Sector:GOI-AMDPlace of Supply:30/GoaDetails of ReceiverName:DHAVAL AGRAWALGSTN/UIN (If Any):Address:Goa State Code:30Email ID of GSTN Holder:agrawaldhaval8@gmail.comCharge CodeCharge DescriptionHarmonized System Nomenclature (HSN)Description of ServiceAmountDiscountNet AmountCGST 2.50%SGST 2.50%TotalFarePriceÂ * Fare (*)Â 9964Â Domestic/International Scheduled Air transport services of passengersÂ 6,376.00Â 0.00Â 6,376.00Â 160.00160.006,696.00Â ASFÂ Aviation Security FeeÂ --Â Non - taxableÂ 354.00Â 0.00Â 354.00Â --354.00Â UDFÂ User Development FeeÂ --Â --Â 690.00Â 0.00Â 690.00Â --690.00Â INFTÂ InfantÂ 9964Â Domestic/International Scheduled Air transport services of passengersÂ 1,142.00Â 0.00Â 1,142.00Â 29.0029.001,200.00Â TotalÂ Â Â Â 8,562.00Â 0.00Â 8,562.00Â 189.00189.008,940.00Â If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider. PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers. (*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees, Convenience Fees, and Regional Connectivity Scheme).For Go Airlines (India) Limited Authorised Signatory -- Â Â Â Â Â RegardsÂ Â Â Dhaval AgrawalÂ Â (09898982056)

Dhaval Suryakant Bhai Agrawal

Posted on Jul 25, 2020

D Ravi chandra

Posted on Jul 23, 2020

I have booked flight tickets in Indigo Airlines to travel from Chennai to Varanasi and return trip. Travel dates are March 26th and 31st of 2020. We got announcement on March 23rd that all flights are cancelled from March 24th due to COvid. I cancelled my flight tickets. They issued me credit memo for Rs.40,000/- Subsequently they refunded only Rs.1,700/- when I call customer care, they are saying tat credit memo is not valid for my travel. PNR No is "LWU67U" Please help me in getting full refund.

K. Lakshmanan

Posted on Jul 22, 2020

Dear Sir, I had booked a ticket for my daughter, Shreya K Lakshmanan in spicejet airlines in the month of Jan-2020 for the journey date on 9.4.2020 vide PNR #WY83GP. Due to lockdown on account of Covid 19, flights cancelled and they have put the refund amount in their Credit Shell. As my daughter is not able to travel before March-2021, the ticket has been cancelled by Spicejet customer service desk on my request through their Chat system. The cancellation confirmation received and informed that full amount is being processed. The ticket has been cancelled on 22.5.2020. At the time of cancellation, they have assured that the refund will be paid to my account within 3-4 weeks, but even after two months, the refund not received. When I contacted them again, they said, ticket cancelled and refund processed and contact Cleartrip, which is their travel agent/partner. When I contacted Cleartrip, they said it is under process. Pls be noted that for refund of a cancelled tickets in this digital world, how many days will take? It has taken two months to process, still not received the refund. The airlines and their travel partner is playing with the money of the public. Who will given the interest? Please ban this type of Travel partners and Airlines. I request to pls instruct them to release my refund. Regards,

Narendra Singh

Posted on Jul 21, 2020

1- PNR Y7EBC from Delhi to Jodhpur airline Air India dated 22nd December 2019 2- PNR H5C4HA from Kochi to Delhi Airline Air Asia dated 5th July 2020 it is canceled by air Asia before 2 days from date of fly. 1st Instance:- I would bring to your kind notice that I had booked ticket from Delhi to Jodhpur and cancelled my journey plan on 14th December 2019 from day I was followed with them but they did not refund my money even though I had sent a mail copy to Air India chairman but still not get any response nor money. The 2nd stance:- I had booked my ticket from Kochi to Delhi and first Air Asia post phone the time of flight and next day they have cancelled the flight. I had written several mail to them but they repeatedly saying that quote â€œ become a member of BIG Member accountâ€ unquote I am not interested therir this credit policy. Please advice me how can get my refund fro these airlines.

Shivendra Singh

Posted on Jul 20, 2020

I booked flight through IRCTC air for Go air flight on 17/07/20 from Patna to Goa having PNR ODB96X, Which was cancelled from go air 2 day before. I received msg for cancellation claiming due to covid issues beyond their control. But till now no response of customer care and mail came even calling for many times. Plz look into issue.

KALYANBRATA BISWAS

Posted on Jul 18, 2020

I have booked the air tickets through Make My Trip (MMT) travel portal for my daughter MRITTIKA BISWAS who was supposed to return back her home at Kolkata after completion of studies at the Tata Institute of Social Sciences, Mumbai. The details of the first ticket booked on 22nd March '2020 are: Airline: AIR INDIA Flight BOM-CCU, AI-675, Date of travel 30-Mar-2020, Booking ID NF70133273464668, E-Ticket No. 098-3760612807 PNR Z9KBX, Amount paid INR 6,271/-. However, due to imposition of lockdown all over the country for the first time, the flight was cancelled by the airlines. Apprehending the four days unlock after the first phase of lockdown the second ticket was booked on 30th March' 2020 from your portal for which the details are: Airline: AIR INDIA Flight BOM-CCU, AI-774, Date of travel 15-Apr-2020, Booking ID NF71150273827740, E-Ticket No. 098-3760643308 PNR HSPDN Amount paid INR 4,837/-. I booked the third ticket for my daughter on 19th April '2020 with a hope that there will be some unlocking days between the 2nd and 3rd phases of lockdown period. Unfortunately that didnâ€™t happen and the flight was cancelled as usual. The details are: Airline: AIR INDIA Flight BOM-CCU AI-774, Date of travel 07-May-2020, Booking ID NF78132274392668, E-Ticket No. 098-3760677820 PNR YTXGK, Amount paid INR 6,817/- Surprisingly, in every cases the flight status showed till the date of journey as scheduled and later as completed though the air line cancelled the flight much earlier as per MoCA directives. The details of the ticket booked on 22nd May, 2020 are: Airline: SPICEJET Flight BOM-CCU, SG-487, Date of travel 26-May-2020, PNR: N6IQFY Amount paid INR 8,757/-. The local adminstration of the state of Maharasthra has arranged a public transport for returning home to Kolkata on 26th of May, 2020 for my daughter and she is back home safely. So, the purpose of booking a flight from Mumbai to Kolkata for my daughter MRITTIKA BISWAS does not exist anymore. Now I would like to request your good selves to kindly process my refund for the three tickets mentioned above and the amount of INR 26,682/- (Rupees Twenty Six Thousand Six Hundred and Eighty Two only) along with interest for the period to be credited to my respective accounts by fifteen (15) days from the receipt of this complain.

Keval Karani

Posted on Jul 17, 2020

Had Booked flights with Indigo and cancelled due to COVID19. THey have no right to hold up the money in form of credit shell as there was no flight operational. They have not incurred a single rupee cost but still holding my money interest free. My PNR is ZP1HVK

Palvi Proch

Posted on Jul 16, 2020

My flight with PNR C5W8SC (GoAir) was cancelled by airline citing reasons beyond their control. However, I have till date not received option to reschedule the booking or any refund of the amount paid. Total amount paid was INR 7343.

Kailash Jaiswal

Posted on Jul 16, 2020

Spicejet airlines have hold my ticket amount because flight was cancelled. They are saying they will hold the money and i will not get any refund only i can book another ticket. This is not right because flight was cancelled from their end not mine. Please do the needful

Rahul Prakash Atak

Posted on Jul 16, 2020

PNR : ZE9UPK I had booking from Mumbai to Nagpur on 10th Apr 2020. Booking ID is EMT72525711. (Flight Details: Go Air G8-344) . We didnt receive any notification/msg regarding cancellation of flight. Customer care number is also not reachable

UMESHA ANEKERE MANJUNATH

Posted on Jul 16, 2020

NORWEGIAN AIR SHUTTLE -Air line had cancelled the flight on 27/05/2020 from New York to Barcelona due to COVID 19. My ticket was booked thru' Goibibo. I had requested Goibibo to refund the ticket amount since 50 days, but not cared for my request. But the airline had refunded the extra luggage charges paid since it was directly paid to the airline. My doubt is the Goibibo might have held my money even after refunded by the air line. Pl. help me to get the refund from Goibibo.

Khyati desai

Posted on Jul 15, 2020

I had book a return flight of Mumbai - Cochin with Go air for April - 16 April thru make my trip portal, airlines have announced a full refund but till now have not received any payment Booking ID - NF28193270300612 Please help me to get my refund back badly need it

Sanjay

Posted on Jul 15, 2020

I have booked a tickets PNR - AYRNKA of flight G8-182 GOAIR on 02/06/2020 for 2 passengers from Delhi to Varanasi departure time 2000 hrs from Delhi. The flight was canceled from AIRLINE. I have emailed many times to m&M and airline, Nothing, was hear you from both ends for this cancellation. Kindly refund the money as soon as possible.

B S Arya

Posted on Jul 14, 2020

Booking ID : FMNLA3CHATGSN Booked on : 14 Jun 2020 11:30 PM PNR: F Q 3H 6B Above ticket was booked by my daughter for travelling from BLR to AGR on 04.07.2020, by Indigo. The ticket was booked through via.com. The flight was cancelled. However, refund is still awaited. On contact, airlines claims to have refunded the fare to via.com, who are neither responding emails nor picking the phone (080-46414141) listed on their website as support. It is requested that the refund may please be granted.

Jyoth Kumar

Posted on Jul 12, 2020

Sir PNR: AGJ9MC. I've made a Flight booking through OTA ( Cleartrip) for travel on 12.06.2020 from Visakhapatnam to Imphal. The ticket got cancelled by Airline (Indigo) and created a Credit Shell for Rs. 14,062/-instead of refund. I request you to kindly arrange for refunding the amount of Rs. 14,062/- to my account as i've made the bookin gthorugh another website and the Credit Shell is useless for me now.

Sanjeevan Kumar

Posted on Jul 10, 2020

I booked two tickets through goAir : Details :- Pune to Delhi :-pnr:A9KNGD 20th March 2020 Delhi to Pune :-pnr:IDQF7U 24th March 2020 although both tickets were cancelled by airline and I did not got refund yet . I requested through e-mail earlier but no response yet . I booked tickets in EMI 's and bank is charging me penalty . Reference no of last e-mail :-#3961906 you are therefore requested to initiate refund

ATUL VOHRA

Posted on Jul 10, 2020

Respected Sir / Madam, This is bring to your kind notice that I have booked Air tickets with Go Air Airlines, due to Lockdown in April 2020 Flights could not fly, So I have sent several requesting mails to Go Air Customer Care on dated 14th April 2020, 12th May 2020, 22nd May 2020 and 10th July 2020 to refund our Air tickets payment. but still no response from their side till date. Our flights tickets details are as follow: 1) 15th April - Mumbai to Chandigarh and Return Ticket on 18th April 2020 - Chandigarh to Mumbai PNR number is - R4YHHI and Paid Rs. 27197/- 2) 15th April - Mumbai to Chandigarh and Return Ticket on18th April - Chandigarh to Mumbai PNR number is - X6RR9P and Paid Rs. 30797/- (24797+6000) Total amount paid for both ways Air Tickets is Rs. 57994/- (Rupees Fifty seven thousand nine hundred ninety four only ) I am humbly requesting to you to Kindly do the needful at the earliest in the above matter. Thanks & Regards, Atul Brijmohan Vohra Mob. 9820993743 / 9136033743

Unni Chuttakatt

Posted on Jul 09, 2020

I have booked ticket with GoAir 16 Apr 2020 (DXB-CNN) also return with AirIndia Express on 16/ May /2020 (CNN-SHJ).I have cancelled airindiaexpress ticket and still not recieved refund.Goair ticket cancell option also not available in their website.

Mahesh Kumar Kashyap

Posted on Jul 09, 2020

I booked Air India ticket ( E ticket; 09821333116591) in the name MAHESH KUMAR KASHYAP from Visakhapatnam to Delhi for flight on 25 May 2020. The flight was CANCELLED BY AIR INDIA. Till now even after lapse of two months I have not been paid refund in spite of my three reminder mails on ecommerce@airindia.in.

ravindran nair

Posted on Jul 09, 2020

Spicejet accepted the booking of flight on 13 June 2020 and later within 24 hours they cancelled the flight & kept booking amount in credit shell. Now when requested they refused to refund the money without any hesitation. They say that the credit shell can be used before 31march 2021, but what if we don't travel in that given period, will they refund? Big No In this current scenario who knows when this covid19'll get over. So we requested Spicejet to refund the amount but in vain. We also told them that we are in need of money due to pay cut & everything running short of funds but all in vain. How can be they so stubborn? Seek your kind intervention to get the booking amount back to our account.

SANJAY KUMAR MISHRA

Posted on Jul 09, 2020

Booking ID Reference: 0603046113041 PNR : VBHHRD Airlines : GoAir Dear Sir/Madam, I wish to inform you that I am sending mails to Go Airlines and Booking App Yata Online with reference to above Booking ID & PNR for quite some time. However, till date I have not received any official confirmation on my refund against above cancellation by airlines. My total Booking Amount of Rs. 24083.99 refund is due since more than two months. However, i am not getting any confirmation from either airlines or booking app company. I am seeking your intervention for getting refund from Go Airlines Regards, Sanjay Mishra Phone:079 - 48003327, Mobile: 9714756400 Email: sauberenv@gmail.com, sanjay.mishra@sauberenv.com

Saptarshi Bardhan

Posted on Jul 08, 2020

The following incident took place on 7th July, 2020 at 08:10pm I, Saptarshi Bardhan, Booked a ticket in Air India Airlines from Kolkata (CCU) to Agartala (IXA) on 15th July,2020 at 17:15 and paid through UPI(Gpay) but didn't receive any kind of confirmation i.e. PNR No. in my mail or either in SMS. At that time I thought it was kind of a glitch or server problem. Still I didn't get any response from the concerned authorities. While booking for the ticket my money from the bank was deducted which is â‚¹2,865.Now I am unable to rebook another ticket due to lack of balance in my bank account as I'm a student. Thus,my only wish is to refund my amount of money (â‚¹2,865) ASAP from the respected authorities concerned with this job by taking some necessary steps.

Yogesh Budhiraja

Posted on Jul 08, 2020

Vistara Airlines is not refunding airfare for cancelled flight but is instead insisting that the fare may be used for alternate flight for same passenger. I am requesting for refund. PNR is PRG542

krishna das

Posted on Jul 08, 2020

I had booked a flight on Go Airways in the Name of Krishna Das on 22nd March, PNR NO W96DGJ, flight was from Kolkata to Mumbai and Flight no was G8 537/4/3 Departing at 16.25hrs. Due to lock down the flight was cancalled. the Airline informed us that the PNR No.is protected. The flight was statrted from 1st July from Kolkata to Mumbai. i have tried calling the GO AIR many a times and holded the line for more tha 2 hrs still there was no resonse. i have sent them email and they have acknowledged the mail via ref no.G8-01155051, I am sending them mail everyda, still there is no response, When i go to their web site and go to do the booking using diffrent dates it says[ Not authorized to change/cancel this flight. It is too close to the departure time.] using the PNR no. But if i go to do fresh booking, it is expecting the booking, My brother is stuck in Kolkata for more than 3 months, i am helpless as i am not getting any response. PLEASE HELP.

Manoj E.K

Posted on Jul 08, 2020

Dear Sir/Madam, This is regarding the Air India express flight tickets refund amount for air ticket booked from sharjah (UAE) to KANNUR (KERALA)by Air India flight No IX -746 , IX -743 , IX -745 booked on 27 JAN 2020 and 26 feb 2020, Air Line PNR- PTKIKW , PFUQBP ., through air india express web site , unfortunately all flights got cancelled due to COVID-19. I have tried reaching to customer care of air india express through writing mail and said the ticket refund is not possible. the ticket can be rescheduled till march 2021., As per Govt of India (DGCA) announcement during early stage of COVID-19 the refund of all travelers ticket should paid due to cancel of flight. I am r

avnish gupta

Posted on Jul 08, 2020

please take action against indico for not refunding my money i.e. rs 12500/ with interest in my wallet/concerned account in spite of several message as flight/journey of PNR-ZETWNL was cancelled/suspended due to lockdown

avnish gupta

Posted on Jul 08, 2020

take action against MakeMyTrip for not refunding my money i.e. rs 11720 with interest in my wallet/concerned account in spite of several message as flight/journey of D NF21132268413990 was cancelled/suspended due to lockdown

Pankaj Singh

Posted on Jul 07, 2020

Dear Sir / Madam, I am writing to you to raise an issue about: Airline Tickets and Fares The issue that I have experienced was: I have, booked an Air Asia ticket from MakeMyTrip on 26th May 2020 , Two days back I got an SMS from Air Asia that my ticket has been cancelled. I, have tried to contact them with number of times in number of ways even from CALL and from their CHAT WITH AVA but no response (**** CHAT BOT EVER). I think they are fooling people. Please check the details of my ticket as follows:- Flight No:- I5 1621 Travel : Bengaluru - BLR To Ranchi -IXR Traveller: Alok Dube PNR: H1HNRM It occurred on: 30/05/2020 Its almost more than one month even the airlines has given me the case no but still I didn't received any return. They have cancelled my ticket and this is your responsibility to give back to me. Because I have to book the ticket with different airlines and as I mentioned above don't have money too, to book new ticket. If , not then I will contact with all your superiors VP's , Director , COO and even CIO'S I will raise a complain and write E-Mail to them. I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account. Yours faithfully, pankaj singh

Sahil Gaba

Posted on Jul 05, 2020

I had booked my ticket from Jabalpur to Delhi for 4th February. At the time of departure from Jabalpur flight was delayed for more than 3hours, then I have been given this receipt for cancellation of flight tickets by AirIndia Staff and I have been told that will receive the refund for the same soon. Ticket number - 0983757904370C1/P1 PNR Number - H4DJ0 Booking ID - 10268265780 Travel Date: 04/02/2020 Sector- Jabalpur To Delhi Passenger name : Sudershan Gaba Order No:10268265780 Order Total :Rs 14, 250 04 Feb '20 4:36 pm But its five months now since I have been chasing Paytm support team on paytm care app, emails & calls to customer care for the same but not received any positive response. i have no idea when i will receive my refund back. i tried contacting the air India team but they refused to help as I had booked my ticket through Paytm app. please help me get my hard-earned money. i am in urgent need of money.

Isha Verma

Posted on Jul 05, 2020

Spice-jet not following the DGCA regulation and not refunding the amount on flights cancelled due to covid-19 lockdown. Dear sir, My flight SG-6704, scheduled for 28 March 2020, was cancelled by Spice jet due to covid-19 lockdown. Now they are offering me a credit shell to use till Feb'21 which i don't need. This is a mischievous money making technique by spice-jet, knowing that most of the people wont travel due to the pandemic. Also, how come they expect the same passengers to make the same plan? I had a family function that time, which no longer is there and hence no longer the need. I booked for 3 people who no longer have the need to travel. My ticket cost was around 10k, could you please help me in getting refund for that? We are not frequent travellers and 10k for a middle class family is little too much to leave in that credit shell to expire. Really appreciate your help, thanks

Rakesh Kumawat

Posted on Jul 01, 2020

Sir, I booked a flightÂ from Patna to Jaipur via Varanasi for 10 july,2020. My PNR is XCH7JJ . Two days back I receivedÂ a message from spice jet airlineÂ , Your flight has been rescheduledÂ Patna to Jaipur Via Mumbai. This flight timing (01:30PM) is not fit for my job and journey purpose.or as knowÂ present time mumbai (LAY OUT TIME 15 HOURS AT AIRPORT) is more infected of covid cases. So I want to cancel my booking. I several times triedÂ to connect with the airline on calls but failed. I sent a mailed on airline official mail id.even Yesterday I met the counter staff at airport patna. but they did not give a satisfactory answer. Sir if you do somethings for MY refund I highlyÂ obligate for youÂ .Â for further - 9162939432Â Â Rakesh Kumawat

VasanthanRamaswamy

Posted on Jun 30, 2020

Dear Sir/Madam, This is with regards to my booking with SPICEJET for 9th June, 2020, from Mumbai to Madurai vide PNR No. OISK6B. I got a message from Spicejet 4-5 days before the travel that my flight has got cancelled and the amount has been credited to the CREDIT SHELL and I can use the same amount for any future bookings. In this connection I had requested them several times and informed them that I am not a regular traveler by flight and reason for myself travelling to Madurai was to go to my home town due to increase in the COVID-19 cases in Mumbai. However, they said due to the restriction by the Govt. of Tamilnadu they had cancelled my flight, but the same SPICEJET was taking the passenger who were coming from Mumbai by another flight. I had checked it on Makemytrip for the same day travel from Mumbai to Madurai there where flights from Mumbai to Madurai. The highlight is SPICEJET was flying the same flight SG611, which I had booked from Mumbai to Madurai with the passenger from Mumbai, who had come from different flight. So in that case they do not have any restrictions to fly the passengers coming from Mumbai. In light of the foregoing it clearly seems that SPICEJET has purposely given the intimation for travel from Mumbai to Madurai, so that after booking and giving these type of excuses they can utilize the money for a year. Therefore request you to please lodge my complaint and do me a favour to get my money back from them as I had mailed them several times to their Customer Relations Team, Nodal Officer and to the Appellate Officer as well, but they are still sticking to their Credit Shell only. The cancellation was done from their side, so they should refund the full amount instead of keeping the balance in the credit shell for future booking. Would truly appreciate if you could please speak to them and provide me the refund as due to this covid I am facing financial problem and you never know what will happen till March, 2021. Hope to hear a positive reply from your end.

Ramesh Puthanpurayil

Posted on Jun 30, 2020

As per the MOCA advisory kindly release full refund of My AirIndia Express Booking PBDSYY booked on 31st March 2020 for the travel date 16th April 2020. Now I returned back to India ( On chartered flight - paid 1350 AED ). Now I don't want travel anywhere. So I don't want credit voucher for future booking. On your email you clearly mentioned that "As per the MOCA advisory, full refund is applicable only if the booking was done between 25th March 2020 and 14th April 2020 for travel between 25th March 2020 and 3rd May 2020." The real fact is I didn't even receive the credit voucher as well and your customer support team will never pickup the call.

Nitin Goswami

Posted on Jun 28, 2020

I paid 13000 INR for this. And because this is critical time I cannot wait for 10 days so I booked another ticket and I got my ticket. Now I am traveling back and my account needs to be close as I am leaving Dubai and dont have job now. I need refund ASAP

Joseph Abraham

Posted on Jun 25, 2020

Dear Sir/Madam, This is regarding the Air India flight tickets refund amount for air ticket booked from Kannur (Kerala) to New Delhi by Air India flight No 425 on 27 Mar 2020, vide Air Line PNR-ZEDGY (date of Issue : 18 Mar 2020) through clear-trip, unfortunately all flights got cancelled due to COVID-19. I have tried repeatedly reaching to customer care of cleartip many times through writing mail and marked to air india mail id ecommerce.airindia.in. repeated request and reminder to cleartirp they said the ticket refund is not possible. Your ticket is open till Sep 2020. As per Govt of India (DGCA) announcement during early stage of COVID-19 the refund of all travelers ticket should paid due to cancel of flight. I am really grateful could help address my grievances.

RAJ SHARDA

Posted on Jun 24, 2020

Dear Team, I have a Air India flight scheduled as per below PNR but as per customer care all flights are canceled. Customer Care instructed me, to mail at this email id to get refund or get a mail confirmation from Air India capturing you are allowed free booking in the same sector for the same passenger till December, 2021 in case refund is not initiated. Once this mail is received from Air India, i need to send the same to goibibo from where booking was made. Why i have to apply for refund of any mail confirmation for refund in case flight is already cancelled. Guwahati to Delhi - PNR (YQMEB), AI-892 Guwahati to Delhi - PNR (Y15T4), AI-890 Delhi To Guwahati - PNR (YQMR5), AI-889 Delhi To Guwahati - PNR (Z5T09), AI-891 Delhi To Guwahati - PNR (HETF0), AI-889 Requesting you to please do the needful. Regards, Raj Sharda 9435023400

Rajeev Agrawal

Posted on Jun 23, 2020

My GoAir flight G8-2519 from New Delhi (DEL) to Nagpur (NAG) on[protected] was cancelled by GoAir. I received a message from GoAir stating that I have been given a voucher for the CANCELLED GoAir flight, which can be used on the same sector for upto 1 year. I want to bring to your notice that I have no plans to use the voucher. Therefore, I ask you to kindly direct GoAir to refund my hard-earned money that I paid for the service which GoAir failed to provide. Otherwise, this will be tantamount to theft/daylight robbery. Please help.

Manmohan Dwarkani

Posted on Jun 21, 2020

I had booked 2 tickets (though Yatra) having PNR no LE1CWX for May 1, 2020 for the sector Kolkata to New Delhi with Go Air. It may be noted that this flight was cancelled by Go Air and it did not fly on scheduled date. Since that day, I have been trying to contact somebody at the Go Air customer Care no. 18002100999/ 02262732111 but I have not succeeded in talking to anybody despite long-waiting time on toll free number. I have written multiple mails to various authorities (June 7th, June 9th, June 13th and 21st June) but there is no response on any of the mails. Request for the necessary action so that I can get refund of the cancelled tickets for the flight cancelled by airline itself .

Abhijith A

Posted on Jun 20, 2020

I had booked a flight to Kochi from Ranchi with GoAir Airlines for 18th March. The flight was canceled and a full refund was promised by the customer care executive. It has been over 3 months, and I had placed about 30 calls so far and the airline has not given any response other than the initial courtesy. The time-lapsed is significant and I have not received the refund amount they had promised.

prabhat tiwari

Posted on Jun 20, 2020

I had booked my flight with spicejet airlines for 20th apr from BOMBAY to KANPUR but due to lockdown, flights didn't start. I received the refund in credit shell. I again made the booking between the same cities but again the lockdown extended, but this time i did not receive my refund. I tweeted to them, they said that the refund would be done wirhin three weeks at the most. But it has been more than a month, I have not received the refund, and they are claiming that the refund has been done.

Anirudha Agarwal

Posted on Jun 19, 2020

I have booked my tickets with Cleartrip for 1st of May 2020, from Madurai to Jaipur, for Rs 8952. But due to Covid-19 the flight did not operate. Now while trying to make a new booking, not able to contact cleartip for using my credit shell and Indigo mentions please re-book using the same travel agent where the ticket was booked earlier. I do not know how to proceed. Please provide required assistance.

Sanjeev Kumar

Posted on Jun 19, 2020

I have booked by tickets from Del to Mumbai ( AI435) and the travel date is 17th Jun,2020 but there is updates for this flight, If its cancelled by the Airline than request you to please refund my money for the whole ticket form Del to Mumbai ( 17th Jun,2020 and return journey from Pune to Delhi ( 21st June,2020) . I have requested to AI official ( Cx Care ) to please look in to such cases were the customers are not being informed in advance about the flight status and schedule. I have contact Ease My Trip ( Ticket Agent ) and as per him he can offer me rescheduling for my Del to Mum flight because that has cancelled and can't offer any thing on return ticket from Pune to Delhi on 21st Jun,2020, its operational. Its really funny-- If man will not travel to his destination and how he can come back on the return flight ---Stupid reply I got form my agent that unless Airline will not allow me how I can offer you rescheduling on return flight. Please help me in this case ...How to proceed for full refund or get an extended return time at least one year without any penalty. Regards, Sanjeev Kumar

ASHISH BANYAL

Posted on Jun 18, 2020

1.WITH DUE REGARDS I MR. ASHISH BANYAL HAD BOOKED AIR VISTARA FLIGHT (UK-890) PNR-(QGX8HV)TRAVEL DATE-21MAR2020 WHICH WAS SCHEDULED TO DEPART FROM HYDERABAD TO DELHI AT 17:40.BUT DUE TO JANTA CURFEW ON 22MAR2020 DUE TO COVID-19 IT JUST RESCHEDULED TO DEPART AT 20:45.WHICH WAS NOT CONVENIENT FOR ME FOR FURTHER JOURNEY AND WAS CANCELLED BY ME AS AN OPTION PROVIDED BY THE VISTARA DUTY MOBILE HYDERABAD(+919100933811). 2.SO THERE AFTER IT IS ABOUT A SUFFICIENT TIME INTERVAL LAPSES BUT NO REFUND IS REFLECTED EVEN I HAVE TALKED TO BOOKING AGENT (UDCHALO).THEY PROVIDED A REPLY TO TALK TO THE CONCERN AIR LINES TO REDEEM THE POINTS OR GET FULL REFUND. 3.AFTER TALKING TO AIRLINES THEY CONSIDER THE CANCELLATION AND FULL REFUND.BUT NOW NO RESPONSE FROM UDCHALO(BOOKING AGENT) IS BEING INITIATED. SO IT IS REQUESTED TO TAKE SUITABLE ACTION AND GET THE ISSUE SOLVE .WAITING FOR YOUR REPLY SOON.

Satish

Posted on Jun 18, 2020

HI ., I had booked a Airasia flight ticket through Makemytrip on 11-Mar-2020 . The flight is scheduled on 9-May-2020. Later, flight was cancelled due to covid-19. Contacted Makemytrip and they said, Airasis didnt refund so they cant refund. Contacted Airasia and they said, i need to contact only Make my trip... Flight booking id: NF70119271719226 Please help me to get my issue resolved Thanks, Satish

Shikha Verma

Posted on Jun 17, 2020

Hi Team- This is regarding the Air Asia flight tickets refund amount for PNR Z9U66E. The flight got cancelled one day prior to the journey by Airlines and the mentioned operational reasons. Date of Travel- 02 June 2020.I have tried repeatedly reaching to customer care toll free number of Air Asia.Dropped email and messaged airlines on twitter too but dint recieve positive response.Initially they said you will recieve amount within 15days and now they emailed that its only for bookings before 17 April and they didnt credit amount to credit shell. They are cheating customers. Would be really grateful if this forum could help address my grievance.

Taranath Shetty

Posted on Jun 17, 2020

Hi Team- This is regarding the Air India flight tickets refund amount for 3 PNRâ€™s booked and all flights got cancelled due to COVID-19. PNR-Y22S2- Date of Issue : 30 Jan 2020 / Date of Travel- 02nd May PNR- HVFJC- Date of Issue : 31 Jan 2020/ Date of Travel- 04th May PNR-JG9CF- Date of Issue : 30 Jan 2020/Date of Travel- 04th May I have tried repeatedly reaching to customer care toll free number of Air India. No response. They kept me waiting with music informing that all call agents are busy. I must have tried 15 times, all the time same answer. Second option I sent mail to ecommerce.airindia.in. No response. Sent at least 5 reminders. No response. Would be really grateful if this forum could help address my grievance.

VIKASH MAHESHWARI

Posted on Jun 17, 2020

Sir, Good morning On 19th April 2020, I had booked a flight ticket from â€œAirindiaâ€ from Varanasi to Delhi of date 04th May 2020. Flight no. was AI428 and PNR no was YTX9B. This was cancelled due to lockdown. Now I ask for refund from Airindia, but they are not giving it. I have also mailed many times to Airindia authority but there is no hearing . Please get me an air ticket refund at the earliest. Thanks and Regards Vikash Maheshwari Mobile no 9711308636 Email Id vikash1600@yahoo.com

Kaushik Banerjee

Posted on Jun 16, 2020

Before lockdown period i booked flight tickets for domestic travel for my family for travel date was 26th May 20 and return tickets on 1st June 20 (Both the tickets from AIRASIA) due to lockdown we are unable to go but airlines got refunded to me on 30% of cost entire amount got taken off my hard earning money as cancellation charges ,i intimate and mailed several times for to Airlines but no result ,lastly i informing you with great hope ,please help me in current situation i am running short of money its difficult to run my daily family expenses Total cancellation charges booking id : EMT71619871 Rs 4647/- and EMT71717270 Rs 2622/-

Ayan Mallick

Posted on Jun 16, 2020

Spice jet doing business with our money We have faced a real problem with Spice jet in this lockdown period. We have booked three-time SPICEJET flight from Mumbai to Durgapur for 6 guests in our house and itâ€™s got cancelled three times. Every time it got cancelled due to lockdown issue or airlines issue, but money is deducted from my account and credited to their credit shell account. Now our all guests reached their home by train due to unavailability of air service. Now almost our 40,000 INR is in SPICEJET credit shell and according to their guidelines, we can use that money to get tickets for those guestsâ€™ passengers only. Itâ€™s really a worst policy made by SPICEJET to harass people like us and doing their business with our money. In this lockdown period many of us and some poor migrant workers also purchased tickets from their hard earn money and after that flight got cancelled and their money invested in SPICEJET Credit shell. Our government need to make a rule or need to do pressurized this private airline to return all the money back to customers if flight is not getting operated. PNR : KF89NN and T4WBQR

Prashant Shinde

Posted on Jun 15, 2020

Hi Team, I have booked the tickets on 25th Feb 2020, Airline Name - Indigo Airline Travel date - 10th May 2020 PassengersÂ - 3 out of that 2-Adults and 1- kid (2 years) Travelling from - HYD to MUM PNR Number -Â KGQ4XS As per the governmentÂ regularities all the flights were cancelledÂ till 24th May and as since my travelling date was 10th May i am applying for reversal of my ticket booking amountÂ Â I could not able to visit HYD as the occasionÂ has beenÂ cancelled due to covid-19, Hence i want Full Amount of Reversal which was debited towards ticket bookingÂ The Amount is 5880/- I am not cancelling the tickets with my wishes, its world crises & Indigo team is not helping to reverse the amount. Need yourÂ intervene to resolve my issue, I need full amount of reversal Please note - With small 2 year Kid i will be not planningÂ to travelÂ anywhere in next 2 years so I DO NOT WANTÂ that credit shell option its waste for me, I WANT ONLY REVERSAL IN MY ACCOUNT ASAP. This is increasing my Financial burden in this situationÂ i do not have funds to survive with family i need urgent funds and i am in big troubleÂ i need my money back for my essentialÂ family expenses. PLEASE HELP !!! Thanks & Regards Prashant Shinde 8097707083

Sunil Pai

Posted on Jun 15, 2020

I had Booked flight for me and my family from Go-air for 2nd June 2020. It was informed that they are starting their services from June 1st hence didn't cancel my bookings but on 2nd June I receive an message that the flight is cancelled. Since they had cancelled the flight at last moment, called their helpline requesting refund, they mentioned to mail PNR details to Nodal officer. Did the same and then escalated to next authority also, but even after regular follow-ups they aren't even bothered to reply back or revert. How can I claim my refund from them. Thanks and Regards, Sunil

SAMPATH SHETTY

Posted on Jun 13, 2020

Dear Sir/Madam I have rescheduled my cousin's ticket with below PNR number IVCPFA and made the online payment. After the payment and deducting this amount from my credit card, I got the error before generating the ticket. Oops...We have to fix this If your payment has been deducted but you have not received a booking confirmation, please email 'customersupport@airindiaexpress.in' with subject â€œWeb Payment Errorâ€. After continues email to the customer support without any luck, i tried to call the indian call center without any luck. Finally I decided to go to the local airindia office. As they were not able to get the details about the payment (which is only accessible from India) they have instructed me to pay for the difference again and get the ticket amended by paying additionally. Due to this error and not changing the date, I had to go to the Air india express office and reschedule the ticket for 18th of march again. I would request you to get the refund the amount I paid additionally of AED 282.65 towards the rescheduling. As my mother (PNR No FGYFKE) was also travelling, I had to reschedule her ticket as well for 18th march by paying additional. I had rescheduled her ticket from 1st April to 17th March by paying AED 451.23 before the payment error i got for my cousin. As my mom cannnot travel alone, I had to reschedule the ticket for tomorrow. Can you please assist me to get the refund the amount i paid earlier of AED 451.23 towards rescheduling as well. I have contacted Airindia Express office many times without any luck. I would request you to assist me in getting the refund of my additional payments. If needed I can provide you all the communication issues, payment confirmation etc. Should you need further clarification, please contact me on +971 504258786 Kind Regards Sampath

Ishfaq Ahmad Mir

Posted on Jun 12, 2020

Dear Sir/Madam Greetings from Bengaluru. I booked tickets for journey from Bangalore to Srinagar through Indigo airlines for 25 March 2020 with PNR No. JI4T3J for 5 passengers namely 1. Gh. Ahmad Mir, 70 Y, Male, 2. Zia Bagum, 68 Y, Female, 3. Sofia Abdullah, 35Y, Female, 4. Emrah Ishfaq Mir, 6+, Baby Girl, 5. Aisha Ishfaq Mir, 5+ Baby Girl. Because of lock down this journey couldn't materialize and the amount I paid got converted to credit shell. It was ok for me. After lock down, I booked two tickets only for my old parents as it was urgent for them to travel (1. Gh. Ahmad Mir, 70 Y, Male and 2. Zia Bagum, 68 Y, Female) from Bangalore to Srinagar on 03/06/2020 with PNR No. DLFS5A, this trip got cancelled by Indigo airlines and I again got my amount back as credit shell. I later on again booked ticket for my parents with PNR No. QGDZWV for 08/06/2020, this journey also got cancelled by Indigo airlines and the amount paid was converted to credit shell. My old parents have age related health issues and I can not stop them from travelling till indigo flight resumes from Bangalore to Srinagar. I booked new tickets for them with spice jet airlines for 08/06/2020 and they reached home. My parents are not frequent flyers and will not be travelling any more from home to any other place. I requested Indigo airlines to refund my amount for PNR No. QGDZWV dated 08/06/2020 or convert the same amount to my name for credit shell so that i can use it later for travelling, they are denying both of the options. Kindly help in solving the issue. Thank You. with best regards Dr. Ishfaq Ahmad Mir, Central Geological Services, Geological Survey of India, Kumarswamy Layout, Bengaluru. Contact No. 7780857642 Email: geoishfaq@gmail.com

Shubham

Posted on Jun 11, 2020

we had booking from BLR to Nagpur for 12th june with PNR VE7W5H. We didnt receive any notification/msg regarding cancellation of flight. Customer care number is also not reachable

balaji.A

Posted on Jun 09, 2020

We made a Leh Trip & return booked by Air dtd 26th May 2020. through make my trip ( Agent booking Id Booking Id: NF71147268909986, PNR: JF8C2K, DSG4XL) . Flight was cancelled by Airlines due to COVID 19. But instead of refund they given the credit note till March 2021. We have requested for refund as our personal trip by air is very limited. In ticket they stated as INR 3300 was the cancellation charges, but now they are refusing as zero refund. Kindly do the needful to refund the amount INR 13493.

Abhinav Gupta

Posted on Jun 09, 2020

Indigo is cancelling the flight in the name of COVID restrictions even after the domestic flights were resumed and creating credit shell..Further there are many restrictions for using the credit shell..Its a scam and looting money..Please advise the airline to reverse the money for the bookings happened after 01.06.2020.

Binod Kumar

Posted on Jun 07, 2020

I had a ticket for the Flight G8-387 which was scheduled on 3rd June 2020 from Mumbai to Ranchi. I bought the ticket using Make My Trip. But the flight was not operated. They cited the reason for cancellation of Flight as the issue beyond their control. I made multiple attempt to contact their customer care number but all in vain. I mailed to the GoAir mail option but only they gave reference number for the complaint. Till now they didn't refunded the amount nor they gave assurance when they are going to refund. please sort out my problem Thanks and Regards Binod Kumar

Aswathy Gopalakrishnan

Posted on Jun 07, 2020

On January 24 2020, I booked flight tickets (AirAsia) from Kochi to Ho Chi Minh City (March 28 2020) and Hanoi to Kochi (April 9 2020) through Make My Trip website. After the Corona Pandemic was declared and lockdown started, AirAsia cancelled the flights. However, in spite of repeated queries, complaints and refund applications, the airline hasn't refunded my tickets.

VINOD PRAJAPATI

Posted on Jun 07, 2020

1. I have booked a ticket in spice jet flight through akaber travels.com portal for The ticked is booked akaber travels.com using account and the contact details mentioned are of the traveller. 3. The taveller name is vinod prajapati sangeeta komal prajapati contact number is 9821404531 my prn. no isug4rsn dt: 03 06 2020 flight has cancelled frist mail found flight reseduld than ofter second day mail found flight cancelled i request please give me other flight he told me dyanamic fare please toaday booking rate near about 12000 extra cost when im demanding refund he told me your amount is credit cell we can not refund how can travels this time i have not money what can i do please help me

Abilash Kumar Sahu

Posted on Jun 06, 2020

I tried to book flight from Bangalore to Ranchi through Cleartrip.com on 4/5/2020 but it showed payment failure and booking got cancelled. Money got deducted from my wallet but ticket was not booked. I waited for the amount to get refunded but it has been more than 18 days and still there is no reversal. Could you please help in refunding the amount? The support numbers/chats are not working and there is no other way to contact you. Amount deducted - Rs 4424 Transaction id - 3549002052 Registered mobile number - 9740592408 Alt number - 9439057717

Narahari G

Posted on Jun 05, 2020

1. I have booked a ticket in GoAir flight through Happyeasygo portal for one of my friends on 8 Apr 2020 for journey on 20 Apr 2020 from Delhi to Kolkata. 2. The ticked is booked using my Happyeasygo account and the contact details mentioned are of the traveller. 3. The taveller name is Somnath Kundu, his mail id is somnath.kundu@getfitso.com and his contact number is 7044959648 4. The e ticket order no as per Happyeasygo portal is 695905669722806308 and 695905669722806408. The PNR is PEPDUH. 5. Due to extended lockdown, the flight stood cancelled. 6. I have approached to Happyeasygo for the cancellation of the same, they have asked to do the cancellation by visiting the airlines site. I have sent the cancellation confirmation to the Happyeasygo through the mail. 7. Now they are playing mail game with me and not responding to my mails in a manner they are soupposed to.

PARAG SAHA

Posted on Jun 05, 2020

I had a booking from Bagdogra to Kolkata on 29th May'20 . My PNR was KB227J. The flight was cancelled. Despite of several request the authority yet to refund the debited amount. Please look into this to resolve the issue.Please also note that I don't require any credit shell facility as I already managed other mode of communication . Passenger Name : Mrs. Sarmi Saha Chakraborty & Master Priyanshu Saha Date of journey : 29/5/20 PNR : KB227J Sector : Bagdogra to Kolkata Complaint no. : 05419329

karthik Chandrasekaran

Posted on Jun 04, 2020

I got the confirmation from GoAir the day before travel that my flight got canceled and I will be refunded with the amount. However, I did not receive the refund for the flight got canceled on March 20th, 2020. Previous ticket/incident raised with Go Air customer care: G8-01072566, G8-01024501, G8-00994319. I tried Contacting their customer for the past two months either it will be cut automatically or it will unanswered more than 30 minutes. I have written multiple follow-up emails and there is no reply whatsoever.

Santosh Rawat

Posted on Jun 04, 2020

We booked our Delhi - Leh trip in Jan 2020 under PNR H9LW4M. And we're travelling all the way from Australia to India. Now in light of COViD19 restrictions, none of us able to travel to India (as per DGCA suspension of scheduled international commercial passenger flights will continue till midnight on June 30). I have written to SpiceJet on multiple occasions (and the no. of times I have tried to call them) and to multiple email addresses (Customer relations, Nodal Officer and Appeals) to cancel our Delhi-Leh flights and process the refund. But till date have not received a single response. I requested for a refund as credit shell does not work for us, as I don't have plans to visit India in near future and it's unlikely that I'll travel with all the guests in the original PNR. As per DGCA directive, the money should be refunded if flights are cancelled because of COViD 19. Kindly request you to arrange for refund from SpiceJet Airlines.

DEBAJIT HIRA

Posted on Jun 02, 2020

We have planned an International vacation trip for Sri-Lanka in the month of May 2nd to May 8th and booked ticket by Spice-Jet airline having PNR as ADUGKA. Now due to Covid-19 and GOI directive and national/International Lockdown we were not able to travel and flight booking got auto - cancelled by Spice-Jet airline. But Spice-Jet is not ready to refund the amount directly to customers bank account but as per DGCA directive they should return, instead credit shell is generated with conditions that credit shell is used for same passengers and only for roundtrip where the credit shell balance can be used with in Feb 202, after which the Amount stored will be fore-fitted. Now I want to ask iSpice-Jet airline that how it is possible to use this credit shell, while we canâ€™t plan any trip for next 2 years and for the same passengers and roundtrip booking as per the Travel Business scenario for these CORONA Outbreak. So I kindly request you to do the necessary arrangement of refunding my money from Spice-Jet Airlines at your earliest possible convenience. You might see there are many complaints from many passengers related to these but its impacting since a bulk amount of money is on stake of individuals and Airlines companies are taking advantage of the situations.

Subrata Sanyal

Posted on Jun 02, 2020

We have a confirmed Go-Air flight booking from Kolkata to Leh (via New Delhi) for 3 person for 23rd May'2020. Our booking ref no: IDFIVX. I have booked this ticket on Nov,2019. Due to lockdown situation, this flight was cancelled. I have raised request to refund the amount, my service request no: G8-01008500. But even after sending 8-9 reminders, I have not received any refund or even information from Go-Air airline company. I have already tried to reach their below personnel: nodalofficer@goair.in appellateauthority@goair.in Please look into this issue.

Ritesh pandey

Posted on Jun 02, 2020

Dear Sir/Madam I have purchased an Air India airline ticket from Amazon on 15th Feb.20 for my sister to travel on 6th May 2020 from Pune to Lucknow.. Due to corona spread, Flight was cancelled . I contacted Amazon-Cleartrip-Air India to get refund & all playing with customer & saying contact to each other. Later I got mail from Amazon & Cleartrip that I will get Zero refund. Airindia PNR: Z926R Passenger Name: Archita Pandey Date of Journey- 6th May 2020 So I kindly request you to do the necessary arrangement of full refunding my money. Regards, Ritesh Pandey 8669676922

Sri K

Posted on Jun 01, 2020

I have booked tickets from Spicejet, IndiaGo, GoAir on different dates and different sectos for each time the previous was cancelled, hoping that next schedule would fly. Obviously and needless to repeat the same complaint by me as well as was done by lot many others about refund policy of Credit Shell. Now i want FULL REFUND, irrespective DGCA, guidelines and irectives etc, they are saying, which are practically INJUSTICE. 1. we purchased a ticket for performance of a service which is a Contract 2. The Performance was NOT done. So contract is not executed. 3. So, we want our money back, simple. Irrespective of Force majeure circumstances etc. etc. Even if one say its force majeure, in such condition i think no Compnesation is requested. But we are not asking COMPENSATION, just OUR MONEY back. Thats it. More over, there is a fundamental flws in refund policies in airline ticket refunds. The questions to be answered with LOGICAL reason: 1. Why some tickets are refundable and some are not? 2. Why the cancellation charges are so high? i cannot write many other logical questions.. but my point is, why not the cancellation policy is like a simple system may be as Railway ticket cancellation within so much time so much refund will be given and this will be given under different slabs? In railway even if we cannot perform journey, by any reason, even then we have anoption to file claim for refund. but nothing in air ticket. FORGET IT. I stringly suggest all the sufferers should file a case legally and set right this looting our money. Lot of money got stuck-up in credit shell, ooh yes. By the way I ABSOLUTELY DONT HAVE ANY PLANS to travel in India for next 1 year, as i am not staying in India. Even then they are not willing to refund. They say DGCA directive. My question is why some one else higher authorities should come and say to refund my OWN MONEY, when you took my money and the flight got Cancelled???? million dollar question.. 1. W

Lokesh Agarwal

Posted on May 31, 2020

We (2 families total 7 pax) have planned a vacation trip for Darjeeling in the month of may and booked ticket by indigo airline which PNR is AW482E. Now due to Covid-19 we are not able to travel and flight is also cancelled by indigo airline. But indigo not refund the amount instead credit shell is generated with conditions that credit shell is used for same passengers and only for roundtrip. Now I want to ask indigo airline that how it is possible to use this credit shell, while we canâ€™t plan any trip for next 2 years and for the same passengers and roundtrip booking. This is totally cheating. So I kindly request you to do the necessary arrangement of refunding my money from Indigo Airlines at your earliest possible convenience

Anuj Parasrampuria

Posted on May 29, 2020

I booked 3 tickets from Indigo CCU-BLR for 1st June 2020 through - Make My Trip portal Indigo flight got cancelled 3 days back, airlines has already issued a Shell Credit, But Make My Trip is not showing the same on their website and they are saying they will take 21 days time. I need to rebook another flight immediately to fly before 1st Jun 2020, If not done I need full refund from MMT. MMT Booking ID: NF20116274688130 PNR# GEZSSL Indigo Booking Id: 130916020223

Amit Goenka

Posted on May 25, 2020

Hi!, This is Amit Goenka. Below is my booking details for Air Vistar Amit Goenka PNR# V6ZPOP - DXB BOM for 24/5/20 Shruti Goenka, Aditi Goenka, Aryaa Goenka PNR# V7UGF8 DXB - BOM for 24/5/20 Kindly process refund of the above tickets I cannot get through the Airline Customer Call Center or Email

Amit Goenka

Posted on May 25, 2020

Hi!, This is Amit Goenka. Below is my booking details for Indigo Airlines Amit Goenka, Aditi Goenka, PNR# BGS3XP dated 11/5/20 Shruti Goenka, Aryaa Goenka PNR# MP16JH dated 11/5/20 Kindly process refund of the above tickets I cannot get through the Airline Customer Call Center or your Email

Vishwash Mankani

Posted on May 24, 2020

I have booked a ticket through Spice jet app and the payment has been done by Paytm. The money has been deducted from Paytm but I didn't get the booking confirmation from Spicejet. I have got the PNR for that booking as well. But there was no confirmation about the booking. I have tried to contact with the Spice jet team but they were not replying positively. The booking has been made for 25-05-2020 from New Delhi to Kanpur. Kindly resolve the issue.

Vishwash Mankani

Posted on May 24, 2020

Sandeep Kumar

Posted on May 22, 2020

I booked 2 ticket from Ahmadabad to Kanpur for 3rd June 2020. I get confirmation message from Spicejet. After 2 days when I was checked for web checkin, I found that both tickets got cancelled. Then I connected to spicejet, they said that it will be refunded even a single penny. I then complained to their customer care about the issue, but did not get any help. Kindly help me out, it is not fare to charge money then say that we will not refund, even I used one coupon that was saying it will refund full amount on cancellation. Thanks, Sandeep Kumar

Muhammed Thahir

Posted on May 20, 2020

Dear Sir, I have purchased an airline ticket from Indigo for my mother to travel on 1st May 2020 from Riyadh to Kozhikode. My mother could not travel on this date as the flight was cancelled due to corona spread. I sent several email to Airline authority to refund the ticket but airlines authority denied to refund the ticket. Indigo Airlines, instead of providing the full refund of the amount collected for the tickets, are providing a credit shell, valid up to one year, which is in clear violation of the civil aviation requirement of May 2008 issued by the DGCA. So I kindly request you to do the necessary arrangement of refunding my money from Indigo Airlines at your earliest possible convenience. Please note Indigo PNR: SL4P2D Passenger Name: Arukandathil Khadeeja

Santhosh Samuel

Posted on May 19, 2020

Dear Sir/madam I would like to bring your kind attention that we are facing a problem of refund issue of domestic flight ticket due to lock down . I am residing at Delhi and I booked flight ticket to Cochin on 17/3/2020 ( Spice jet) and the travelling date was on 17/5/2020 for the annual school vacation of our children .Due to extended lock down in India the said flight is cancelled but the airline is not refunding the booking amount and they are telling " your booking amount is safe on our credit shell and you can travel up to 31/3/2021" with the price variation . This date is not convenient to us as you aware the annual /summer vacation in Delhi NCR will be started in mid of May and the above mentioned time period is not at all suitable for us. This type of issue is happening to not only me but those who are planned to go for their annual vacation.My humble request to you is do the needful for getting this issue in front of relevant authority and get our money return.I lost my job since last 2,3 months and this amount will be a big help for me. My PNR No.is CGL9HH Thanks & Regards Santhosh Samuel Mob: +91-8130565297

Appathurai Selvaraj

Posted on May 16, 2020

Sir, I booked a confirmed flight ticket for Ahmedabad-Port Blair-Ahmedabad (for 4 Passengers) with the booking ID EMT67555137 on 12 December 2019 to travel on 20 April 2020 from Ahmedabad to Port Blair (G8- 802, Airline PNR: G9QCRT) and on 27 April 2020 from Port Blair to Ahmedabad (G8- 803, Airline PNR: A4SV3P). Since both the way flights are cancelled, on 20th April I requested EsaeMyTrip.com to refund the full amount. As we cannot make the trip together as expected by Go Air. Since EaseMyTrip.com did not respond positively to my request I registered my grievance in AirSewa (Grievance No. DK094958) on 20th April 2020 with the request to direct Go Air and EaseMyTrip.com. Since I did not get any reply from EaseMyTrip.com or Go Air, on 30th April 2020 again approached EaseMyTrip.com. But they outrightly refuse to make the full refund. So once again on 30th April and on 14th May I registered my grievance in AirSewa (Grievance Numbers: UV419600 & WQ799316: FX321731 & UZ149761). Until date the Airline and EaseMyTrip.com refuse to make the full refund. Kindly do the needful so that I get the full refund.

RAVINDRAN PILLAI

Posted on May 14, 2020

I HAVE BOOKED A TICKET IN BATIK AIR THROUGH AKBAR TRAVELS BOOKING REF AT 1913666064 , AIRLINE PNR WUDSIJ BOOKED ON 14TH FEB 2020 RS 12570.. DUE TO COVID 19 THE FLIGHT IS CANCELLED . I ALSO INITIATE THE CANCEL MY TICKET GOT A REFUND ONLY RS 8520. PLEASE TAKE A ACTION AGAINST AKBAR TRAVELS AND BATIK AIR TO GET BACK MY FULL AMOUNT

Shajesh

Posted on May 13, 2020

I booked INDIGO Flight PNR no IN4RYN on 14-Feb for Travel Date on 5th April 2020 for 6 Passengers to attend a Marriage in Chennai. I have cancelled the Ticket on 29th March due to Flight Cancellations because of COVID and got confirmation email from Indigo for Full Refund without Cancellation Charges. Now, they refused to give refund and gave Credit Sheel for 6 Passengers, where i know that I will not be able to use this in the next one year. They are citing DGCA Circular no. AV-29011/27/2020-DT stating that Tickets should have been booked between 25th Martch to 14th April, where in I booked the ticket on 14th Feb for my 5th April Travel. First why did they sent me 100% Refund invoice, later they changed their mind and moved the full amount to Credit Shell. The purpose of travel is Over now and there is no necessity for 6 of my family members to travel. I need full refund.

Nikita Nishant Mansingka

Posted on May 08, 2020

PNR no ZDLC6D I booked ticket above pnr from spice Jet flight no 487 dat 2may2020 Sg 83 3 May 2020 Sg 82 7may 2020 Due to government policy all flights cancelled I request company to refund the ticket amount Company replied amount deposited to travel agency The agency is bluestar travels The blue star replies amount not credited in bluestar account My mother is sick we need money for medical reasons and now I have no source of income due to lockdown direct the spicejet to refund the cancellation of tickets amount in my account Complainant Nikita Nishant Mansingka

Sanal Sugathan

Posted on Apr 28, 2020

After the coronavirus outbreak and travel ban issues/restrictions in UAE and India, Spicejet released a flyer on 10th Mar on Twitter allowing passengers to reschedule their tickets which were booked between 12th and 31st March without any change fee. I had booked a one way ticket from Dxb to Cochin for the 19th Mar which I wanted to reschedule or get full refund. So I called the Spicejet customer support contact number to enquire on my request and process to reschedule since there was no option online to manage my booking, but for every attempt to connect to any service agent failed as all their lines was busy. Two days later after many attempts, I wrote an email to customer relations/support dxb on 12th Mar requesting for full refund or to reschedule my flight ticket. I get a response from Sonia (Senior Customer Service, DXB office) confirming that the ticket cannot be refunded, but change of date is possible, only fare difference need to be paid. I also receive an email from Rajvinder Kaur (Customer Experience, IND office) stating the same. The following day 13th Mar, I reply to their emails requesting for date change to the 20th Nov with all details. On the 14th Mar I receive an email response from Harpreet Kaur (Customer Service Office, Dxb office) stating â€œdate changes for 20 Mar SG18 Dubai Kochi there will be additional charge of AED40 as of now after waiving the date change chargesâ€. I realized there has been a mistake from her end and quickly responded to the email stating the correct date and details - Friday, Nov 20th, Dubai to Kochi, 3:55am - 8:25am. Later in the evening on the same day, I receive a call from Harpreet saying that she had given me details for the 20th Mar flight, to which I replied that was not the date I requested for, my email clearly states 20th Nov. She further replied that she will not be able to change it to my requested date because she has been instructed that date change waiver is only possible until end of April and if I need to change it to 20th Nov I will have to pay additional 205AED. I do not understand why I would have to bear this additional charge from an issue or an error clearly from the end of Spicejet when it was no fault of mine. So I responded immediately by email, regarding my disagreement to these charges and explaining my situation, to which there was no reply. Further to this I dropped a reminder expecting a favorable response and settlement to my issue. On the 15th Mar, I get a response to my reminder from Poonam (Superior Customer Service, Dxb office) stating there was a change in policy from 14th Mar, hence change fee is applicable. I again responded asking to please study my case to which there was no response. After receive no response from the Spicejet customer support emails or calls and as my travel date (19th Mar) was fast approaching, on the 17th Mar I visited the Spicejet Dubai office to reach some kind of resolution to my issue. At the office I explained my issue to your service agent Mrs. Syeda. She explained me the situation Spicejet is facing and advised me the best course of action will be to reschedule the ticket to the 20th Nov, instead of losing my current booking and to request for change of ticket waiver from the head office by email. I had no choice but to follow her advice and trust Spicejet will come back to me with a resolution at the earliest. My last communication to your customer service was on the 17th Mar updating them on my rescheduled booking, request for waiver and further steps I would be forced to take if there is no action taken. Finally on Mar 30 the Nodal Officers office responded with incorrect information for another PNR number and their inability to provide any refund. I reverted back saying this is incorrect and they again responded with no resolution and stating that is their final response.

DHARMENDRA SINGH

Posted on Apr 17, 2020

Dear Sir, Plz suggest me how I will get back the money for the booked flight tickets with INDIGO Airlines through Easemytrip. As you aware due to Covid 19 my all train tickets got cancelled from Tumkur to Ahmedabad on 11.04.2020. Now we are not travelling to Ahmeabad. We have booked our return airline ticket through Indigo (GNTJ7U) on 20-05-2020 Ahmedabad to Bangalore, we are not able to travel due to covid 19 as we have not gone to our destination ( Ahmedabad) so if we are not going then how we will be return through flight on 20.05.2020. Kindly suggest us for refund. PLZ SUGGEST ME FOR REFUND DHARMENDRA SINGH 9846980321

Dr.Abhisek Mitra

Posted on Apr 10, 2020

We purchased a ticket from Indigo airlines.Our return from Colombo to Chennai was on 13th march 2020.Unfortunately 8 hours before our scheduled departure from Colombo airport the airline intimated us via email that our flight had been cancelled.They didnt provide us any alternate options for return and we had to return Chennai airport after instant booking of tickets from other airlines and that too at a hefty price.Indigo airlines declined our repeated requests for refund of fare against that cancelled flight.

Sohail

Posted on Apr 10, 2020

Booked a ticket on Oman Air BLR-DMM. Flight was cancelled in the last minute. No information about cancellation given. I asking fro refund. But Airline has not refunded or responded to emails, except auto replies. It has been more than one month.

DARAYUS B. KABRAJI

Posted on Mar 14, 2020

Respected Sir / Madam,Â We had booked our students group tickets with Spicejet & Indigo airlines from 08 March, 2020 by flight no. SG 497 departing Mumbai & return on 11 March from Bangalore for 19 students and 3 teachers.Â The PNR of the tickets are as follows:Â K7IEMV &Â L5EB2LÂ of Spicejet & VHSUVC + RP7F2U + VDUC2L of Indigo. Keeping in mind the safety of the kids due to the recent outbreak of Corona virus all over the country, the parentsÂ were worried and apprehensive of sending their children out of Mumbai in this pandemic situation. Hence, the school had decided to postpone the tour to a later date. We had sent a request to the airlines atleastÂ 3 days before the departure to please refund the total amount paid OR to adjust the amount at a later date for which the airline can issue a credit note to us.Â As this is something beyond anyone's control, it is very difficult for us or the parents to bear any cancellation charges. Â The airline is saying all their flights are operational and they cannot do anything about this. They expect the students to travel taking the risk of them being infected.Â The groups being of school students and their safety being of paramount importance we need to understand the anxiety of the parents & take suitable decisions accordingly.Â Many of the other schools and educational institutes have postponed their one day trips as well as short tours due to this problem.Â As you may be aware schools & colleges in many parts of India have been shut down for a month. We request you to help us out on the above matter.Â Thank you Adil Appoo - 9702799966 Operations Head Darayus Kabraji - 9821388829 Director

Sahifab customer care number=6295741601

Posted on Dec 12, 2019

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TAN OON TIONG

Posted on Aug 21, 2015

E Rajesh

Posted on Aug 19, 2015

sir I tried to book jet airways from chennai to new Delhi on 17th & 18th of July but transection failed due to some problem but amount deducted from my account. I talked to customer care for confirmation they told wait for another 30 min if you won't get any confirmation of ticket in your mobile go for another booking. I did same way for 5 times at 5th time I got message that your ticket booked. since then I m calling customer care they are telling it ll credit in 48hrs but nothing happen. I have given all details whatever they asked but no response. I request you to kindly look after this. thanking you

COL RAJESH R N

Posted on Aug 13, 2015

Dear Sir/madame, I had booked tickets with Jet Airways for travel on 25 Apr 2015 and 02 May 2015 between sectors Delhi and Thiruvananthapuram vide PNR OZKWNF and eTicket No 5892116786715 which subsequently was cancelled on web by me on 09 Apr 2015. On speaking to your toll free assistance for umpteen times and corresponding to them through e-mails, I was always told that the amount of refund will be credited to my account in some time frame of 10/15/7 working days' time. Till date no refund has been made. May I request you to guide me to do the needful. The airlines has been behaving in a total lackadaisical manner giving all possible reasons of amount credited to my bankers & given me some ARN to check from my bankers which also has been done with no refund. Thanking you.

OMAR FAROOK KHAN

Posted on Aug 08, 2015

Complaint against Indigo airlines for denied boarding to 8 passengers on 26-4-2015 on their flight from Delhi to Dubai

harsh agarwal

Posted on Aug 07, 2015

hi i need to complaint against makemytrip.com regarding my refund . Its been 2 months i tried every possible way to take my refund but could not get it . The company is telling from last 2 months that we have reversed the amount and with response to that i have forwarded my 2months bank statement . so now i am left with complaint option .

RAJESH GEORGE

Posted on Aug 05, 2015

Dear Sir I had booked a Spice jet flight on 28th August vide Confirmation Number (PNR): IDG1MH to Chennai for my family of four for an onward flight from Chennai to Bangkok the same day at 10.25 pm. When I booked the ticket the departure from Kochi was at 5.55 pm and arrival at 7.20 pm, which was sufficient for me to catch the Bangkok flight. Now they have changed the time to 6.55 pm and when I approached for cancellation or change to morning flight, they said cancellation charge or change charge of around 6000 Rs will be applicable for no fault of mine. Please help in securing me a redressal on the above. Trailing mail depicts the full picture. Regards Rajesh George Managing Director Classic Omega Auto (P) Ltd., Guruvayur Road, Punkunnam, Trichur, Kerala Tel: 0487-2389994. Fax : 0487-2385414 Mobile: +91 94470 - 84494 Email: trichur.suzuki@gmail.com

Naveen

Posted on Aug 03, 2015

Sir I book go air flight for jul31,2015. When I reach airport they said that your payment has not been done by U. Balance has been deducted from my account. I also contact with go air customer care now they are saying that payment was received from you. I have an e-mail of air ticket & citrus payment (the secure online transfer agency)

Ch Joseph Martin

Posted on Jul 21, 2015

I booked two spicejet airlines tickets hyderabad to rajahmundry on 06 april 2015.I got message transaction failed/declined but Rs5,374/- debited from my account.Later i contacted to spice jet custmer care several times nearly 30 times i was talk with them.they said the amount will be credited within 10 working days to my account.still i did n't get my money.How can i legally proceed and get my money.

Smaranika Sikdar

Posted on Jul 17, 2015

namrata modi

Posted on Jul 17, 2015

I am trying to book a ticket from spice jet mobile app for 1st sept, 2015 travelling date and returning on 7th sept, 2015. It is showing no flights available for any of the dates in august and sept. This is all cheating that Spice jet is doing with the customers. A complain should be filed against this company. Its a fraud.

Sarang

Posted on Jul 17, 2015

My bag that was in the Air India flight-AI 102 from Delhi to Mumbai came broken. The handle was completely missing and the Air India team took a complaint and refused to pay up. The Manager for Baggage services, Mrs Prasad at Mumbai clearly says they cannot fix this and will not be held liable. Inspite of me having a damage report that was given to me by their ground staff team at Mumbai T2, this is the pathetic feedback I get from Air India. I'm sure they are probably eating up the amount due to passengers like me and show it in their system as case closed.

Aru Beri

Posted on Jul 16, 2015

I am writing this in reference to my lost baggage. I fly with AirIndia flight AI 126 on 11 July, 2015 from Chicago to New Delhi (11 July, 2015 1:30 PM - 12 July, 2015, 2:25 P.M). On reaching IGI Airport at New Delhi I was informed that my luggage have been not loaded from Chicago in the flight because of some technical issues at Chicago (ORD) airport. Thereafter, I was informed to fill in lost baggage form which I did at Delhi Airport. I was provided with a receipt that contained the following details : File Reference : DELAI71185. Now, 4 days have passed and I have no clue about my bag. Everytime on calling Air-India at New Delhi Airport either they don't attend the call or they ask me to call at Air-India at Amritsar Airport. They are not picking up our calls. In this scenario, I would urge you to kindly seek into the matter and provide me with my luggage at the earliest. We are getting harassed in this way. Looking forward to hearing from you

Rima

Posted on Jul 14, 2015

On arrival at Bangalore airport, I found the baggage lock to be broken, items dislodged and a portion of the bag was torn, around 4"x4", rendering the bag completely unusable. The ground crew of SpiceJet was clueless and kept me waiting 45 mins to take complaint. Complaint # 29814. Kolkata to Bangalore flight. SpiceJet take cheapness to a new level.

Reshma M R

Posted on Jul 08, 2015

I travelled on flight SG - 1068 from Cochin to Hyderabad on Spicejet at 08.40 pm. When I reached here at 10.30 pm I was not able to find a baggage out of the 2 I gave. Its being 3 days since I have logged on a complaint - there is no resolution till now. I have medicines and some money in my bag. I urgently need an resolution for this.

Nishant Sinha

Posted on Jul 07, 2015

Spice jet is providing wrong information regarding the refund of amount Rs.14, 094 against the cancellation of my flight(PNR-Y35QHL), which has yet not been received in my spouse Citi bank account through which the original transaction has been done. I have sent across an email to them but there is no response from their end till now. This is very disappointing to see that such a big airlines is not refunding back the amount and circulating wrong information that the amount has been refunded back to the account on 2nd July'15. For which, I have also shared the bank statement copy through which the transaction has been made on their asking, however, still there is no response from spicejet's end.

Rachit lakhmani

Posted on Jul 03, 2015

mayank bhatnagar

Posted on Jul 01, 2015

Shivani Saxena & Mayank Bhatnagar V/s Air India Issue: Negligence of Air India and missed the connecting flight which result the appellant had to paid additional expense to purchase the new tickets and harassment That applicant purchased the two air India tickets Dated on Dec 25 2014 from New Delhi Indira Gandhi International Airport to Toronto Pearson International Airport; the flight was a connecting flight as per Air India ties with Air Canada. The appellant paid the full amount INR Rs 152742.00 of tickets by credit card to air India confirmation number Y49JG Flight itinerary AI115 DEL-LHR & Air India Flight 7309 LHR-YYZ That appellant took the air India flight with his wife dated on Dec 30 2014 as per above mentioned schedule from New Delhi to Heathrow Airport London and further he had to take the connecting flight form Heathrow to Pearson Toronto. According to ticket itinerary this flight supposed to be arrived at time 11:05 am dated on (Dec 30, 2015) bu

Neepika Khan

Posted on Jun 30, 2015

We booked round trip with Spicejet From June12 toJune 20,2015.On june 12 ,2015 when we reached airport spicejet representatives denied us boarding on our booked flight. They changed our flight from SG1212 to SG876. They did not provide us seat on our booked flight SG1212 and gave an excuse that it was overbooked.On asking how can a flight be overbooked , they did not have an answer. Further the next flight given to us SG876 was delayed for 6 hours. We had to wait on airport for almost 10 hopurs. We missed our connecting bus to punjab We spent the whole day of June 13, 2015 travelling , all thanks to spicejet. Actually they sold our tickets on SG1212 to other customers on higher prices. Now when we demand and inquiry and action into this matter, They are not showing much interset in resolving it. Spicejet is not compensating ud for the troubles caused to us. They have caused us acute mental distress, anxiety and physical exertion.We seek your kind help in resolving this issue.

Rajat Baral

Posted on Jun 29, 2015

We have purchased the following tickets through make my trip. However, just before the departure day, spicejet cancelled both the flights and sent us sms regarding the same. Till date we haven't got refund for the same. Kolkata(CCU) Bangalore (BLR) Spicejet Sat, 13 December 14, 07:25 hrs Sat, 13 December 14, 09:55 hrs SG-521 Cabin: Economy Bangalore - Kolkata | Sun, 14 December 14, 17:55 hrs Spicejet Sun, 14 December 14, 17:55 hrs Sun, 14 December 14, 20:25 hrs SG-524 Cabin: Economy

Siddhartha Sankar debroy

Posted on Jun 23, 2015

They don't allow me to check-in before 40minutes from hyderabad to agartala on 20.06.15

Spandan Kumar

Posted on Jun 22, 2015

I encurred a failed transaction on the spicejet website while booking the ticket with pnr GCIDGX. Total of 23054+1400 was debited from my account but the ticket was not booked. I have contacted the bank and spicejet. Spicejet have given me the complaint no. 355297. I have repeatedly contacted yhe customer care of spicejet. But with no result. I have both the transaction id of the transactions. I have provided the same to spicejet but they are not doing any thing. They initially provided me another complaint no but somedays back they told me that the case has been closed and they gave me this new complaont no. Pls advice what to do.

Amrut Joshi

Posted on Jun 17, 2015

Amrut Joshi

Posted on Jun 17, 2015

Amrut Joshi

Posted on Jun 17, 2015

KOUSHIK DAS

Posted on Jun 16, 2015

Dear Sir / Madam, I had booked ticket on 20-May-2015, 9:58PM @ spiceJet Airline, anyhow ticket not got due to some technical fault. Afterwards I made call to customer care and got a reference number [SpiceJet-CR/349429/2015] @ 10:27PM, he said it will credit to my account (credit card) within 5 working days. With several reminders & phone calls I have till date not received it. The amount is Rs.4559.00 Kindly look into it.

Sapna Panchal

Posted on Jun 07, 2015

I have a complaint about go air.I booked a ticket from pune to delhi.Because of my exam dates,I had to change the flight and paid penalty charges.The money was deducted twice out of my a/c.Instead of refunding the amount,they made me paid another Rs 1079 to board the flight.Even after raising my concern to them,my money was not refunded.I paid Rs(4369+1650+1650+1069) all total.Can anybody please help me get my money back.I want to take my complaint further

Vishal Mehrotra

Posted on May 30, 2015

I booked the Air Ticket from Delhi to KOlkata through EasyGo Trip (easygotrip.com) but due to fare change, they replied that booking is rejected and amount will be refunded back. The whole thing happened at 10th May, 2015. I have taken follow-ups after 4 working days for my money, they haven't replied on that. Please find below the whole communication : **************************************************************************************** Easygotrip Rejection Refund No C:627. The booking amount is Rs.4322 /- Their support mail-ID and contact number are as follows : support@easygotrip.com & +91 8080144002

pratima majumder

Posted on May 30, 2015

I am 76 yrs old I booked a ticket from ahmedabad to kolkatafor31.5.2015.the flight was a stop over at Delhi and reach kol on 1 st august there was no mention of this in the information provided.now the agent make my trip refuses to make changes. No proper information was provided they refuse to make necessary changes. Rescheduling charges are more than the cost of ticket.

Vikas Yadav

Posted on May 26, 2015

I had booked a spice jet flight from Indore to Delhi, wed 24 dec 2014 flight no SG2724 which was cancelled by spice jet without prior msg or warning at the last moment. first they did not even process my cancellation for refund until 21 March. Finally they did take my request for a refund but they have not refunded my money after five months now. I have written to them four times and have made several calls regarding this respect but they don't seem to respond. I am deeply troubled by all this.

SANDEEP BISWAS

Posted on May 21, 2015

Makemytrip Pvt. Ltd. has not refunded the cancellation amount of Rs.38,272/- against Booking ID NN2302210818158 inspite of vigorous follow up.

Smt kiran Lehar

Posted on May 21, 2015

i booked the indigo airlines ticket on 16.4.15 for 1/7/2015 and return on 4/7/2015 and due to unavoidable reasons cancelled on 17/5/2015,amt paid 6036/- and refund only 1792/- which is very less. I want to know the breakup of the deductions.please clarify and give the balance of refund.

Shri Ashok Lehar

Posted on May 21, 2015

excess deduction of money for cancelled tickets

Arvind Batra

Posted on May 21, 2015

Malaysian airlines has cheated us by making our return ticket invalid and we need to book additional ticket for return journey.

Saakshi

Posted on May 20, 2015

Goibibo team, i have heard big advertisements and names for you. Me and my family have been booking almost all our bookings from you. Yest you guys have cheated on me. I booked a ticket PNR YDMWY, it got booked for a wrong date due to some internet issues and within a minute I called goibbo and they promised for a full refund. It was March 09, 2015 and till this date I have not got any refund. The customer care IVR has no option to talk with executives for any past trips. Everytime I write to Goibibo for this complaint, they keep on lingering on this issue and keep giving false promises that by next week we will provide you refund and so on. They keep saying that they are awaiting money from airlines, why should a customer bear such issues, I booked a ticket from Goibibo and not from the airline. Goibibo is answerable to me. You guys have to return my money, why should I wait till you dont get a refund. What if you dont get refund throughout the life?

Bhaskar prasad vaisy

Posted on May 19, 2015

I waspurchased spicejet air ticket pnr no. x5v17p dt. 02/ 09 2014 from kolkata to chennai on 23/06/2015 in favour of my son Anirudha Bhaskar .When I checked the pnr no. it shows that your ticket has been cancelled without any reason i was not cancelled the said ticket My son is a student please help me >but spicejet rule said if flight is cancel then 90 minutes or more ,you will be refund the monet or resheduled

Ram

Posted on May 16, 2015

Spice Jet Airlines - PNR: S9WQ5D (Booking ID: NF2202251800520) cancellation ammount. I have cancelled the tickets because the flight is preponed by 45min. As per my schedule I cannot catch this flight. I have paid 53,398 to by the tickets, but they refunded me 33,613. Remaining amount they deducted as cancellation fee. They told me that prepone / postpone of flight is not beyond 120min hence they can not return full amount.

YA

Posted on May 16, 2015

I am coming from Jetta to Mumbai & Mumbai to Chennai 11.05.2015 ( airindia flight ) I have Recd my bagg mumbai ( jetta to mumbai ) and i put bagg in Luggage in mumbai But i not recd the luggage in chennai, sames time i have complaint in airindia luggage, and also email dombagg.maa@airindia.in Please arrange to give my luggage.

Gayathri Jayaraman

Posted on May 15, 2015

I traveled from Chennai to Jaipur via Delhi on 4th May 2015 by Indigo Airlines-Flight 6E-244.Booking reference:ZBN8WD.What happened to me in the flight is absolutely disastrous and might have costed my health and life.Around 5.30p.m,I requested the air hostess to fill my bottle with cold water.After 25 minutes, she brought back my thermos MUG me with HOT BOILING WATER and did not even bother to inform me about it. I opened and poured the water directly into the mouth.My entire tongue & mouth got burnt.I developed blisters. 10 days after the incident I still cannot eat or talk properly. Ms Harshita and Ms Kiran@Jaipur airport said that they would register the complaint and would notify me within few hours. But no response so far.I planned Jaipur trip 2 months in advance to attend my best friends wedding.But Indigo collapsed everything with their careless service.I could not enjoy wedding, could not eat food.Even 10 days later, I am unable to eat.Irreversible damage to my taste buds.

TG Ramaswamy

Posted on May 14, 2015

Complaint summary I had booked a confirmed ticket (Return) from Delhi to Kathmandu and Kathmandu to Delhi vide PNR D994JD online through Goibibo on 24 Nov.2014. I had paid Rs. 10,817/- through my credit card. As I am a retired man of 63 years old I wanted to save money in travelling so I had booked a ticket to New Delhi from Mumbai by Rajdhani express to travel on 21 January, 2015 so that I reach New Delhi on 22nd Jan. 2015 morning and I can catch the flight No SG45 departing from Delhi Airport at 05-15 PM. On 17 January 2015 I received a SMS text from Spice jet for providing meal services which I had not opted for. On 21st January, 2015 when my train had already moved from Mumbai Central and nearing to Palghar Station at around 17.59 hrs I got another text message SMS in my mobile informing that flight SG 45 for 22 Jan. 2015 is cancelled. The Text message is reproduced below for your information:- "Dear Spice Jet customer (PNRD994JD): Your flight SG45 dated 22 Jan 15 from Delhi to

JAI PRAKASH PANDEY

Posted on May 11, 2015

Sir, I tried to book to and fro air ticket from Mumbai-Delhi for Nov. 07-Nov 14, 2015 thru website www.flymantra.com Amount (Rs. 24229/=) has already got debited online from our ICICI bank savings account for the forward and return tickets from Air India, but no tickets were generated. I have been calling innumerable number of times, the booking company at their no. given on website 09555980666 and have also email them at info@flymantra.com but there is no response from them. You are requested to kindly help me in the matter either to get tickets or refund from the company at the earliest.

ROOP CHAND

Posted on May 06, 2015

My SpiceJet flight from Jaipur to Delhi on 03-May-2015 with PNR number SG2624 was cancelled due to operational reasons.I had asked for a refund and I was assured by one of the spicejet customer service agents that I will receive the refund immediately.It has been over 2 weeks and I have not yet received the refund money. I have been trying to reach out customer care executives but the service is really poor. Everytime i have been put on hold or disconnected without any clarity on the refund amount. Considering the quality of service provided by the airlines, I would ensure not to travel by Spice Jet ever and also recommend all my personal and professional contacts to beware of spicejet frauds. I was also having a connected flight from delhi to lucknow on the same day. I was about to attend an important metting at Lucknow which I missed because of you. Also no alternate arrangement was provided by your airline so that I could have reached Delhi .

R.PARAMSIAVM

Posted on May 04, 2015

Sir. I have booked TWo Flight Ticket to travell from Coimbatore to Chennai on 23/10/2014 in INDIGO Filght Service .Flight No 6E 363 PNR Q42J4F. Booking rference FMN16BPVJ6F.On 21/10/2014, out of TWo Tickets, I have cancelled one Ticket,CAnCELLATION pnr IS NY2JB.Till date Indigo has not refunded the cacellation ticket fare amounting to RS 4,500. Kindly help me to have refund amount

K.Venkata Ramana

Posted on May 01, 2015

Dear sir, My Spice jet SG-322 on10.01.2015 and the my PNR No:K6NRPM has cancelled by Spice Jet only not my self and i paid the amount of Rs 10956.00 for (Guawhati to Chennai ) still it is not credited in my account already more than 3 months are gone in this view i request you to please refund my total amount of Rs 10956.00 Immediately which i have to paid to you . Please do the needful urgently. Thanks and Regards, K.Venkata Ramana, 8415924520. 8415945324.

M.R.HARISH KUMAR

Posted on May 01, 2015

Ticket Booking no. HGGG6K dated 15th April 2015 which I cancelled, till date I have not received the refund amount from Airasia.com. Kindly help me in this regard. Its almost getting 2months now. Ticket booked in the name of Mr.NELSON JOHN.

Shirish Chaurasia

Posted on Apr 24, 2015

Our candidate name Mr. Parshuram Ghadi has been stopped by Staff of Indigo Airline, these indigo people not allowed him to go to immigration counter also, they only behaving as they are the authorized person and acting as they are immigration Office. Reason to stop: Candidate has received Visa from the Oman company which has some error on the visa, regarding that company has given Under Taking letter explaining that this is the same candidate's visa has been issued who is traveling to Oman, also the contact number of company's person mentioned on the Under Taking Letter so he can travel. If the person has all the documents with him then why this indigo staff not allowing to travel. Even they have taken the ticket of the person too.

Hareshkumar Modi

Posted on Apr 21, 2015

I had booked my GUWAHATI to AHMEDABAD ticket for 12th April with SPICEJET and my pnr is GYEMHA but due to sudden change in SPICEJET schedule on dated 10th April they informed that now I cannot board 12th April flight so I have to prepone my journey on date 11th April and left my tour in between. When I reached to GUWAHATI Airport for check in , the spicejet officer told me that I will get only non reclined sheets and if I want 2nd Row I have to pay Rs 3000/-. I was compelled to pay the same , as my child was not well. When spicejet officer issued me the Boarding Passes the seat no were 12F, 1c, 3E, 3F. Even after paying 3000 we all have to travel in different seats.Now when boarded in SG 276, I faced very bad service of crew staff

Sundar Dayal Govander

Posted on Apr 13, 2015

Refund not yet received even after following up from last 55 days

S V SREENIVAS PRASAD

Posted on Apr 03, 2015

Gentle Reminder I have submitted my complaint Regarding Return Air Ticket Refund from Makemytrip on 30.03.2015, but till now I have not received any acknowledgement from your end Should I submit my complaint once again ? Expecting your Reply Warm Regards S.V SREENIVAS PRASAD

S V SREENIVAS PRASAD

Posted on Mar 30, 2015

I have booked to & fro Air Ticket from Bangalalore to Delhi and back for my Brother's family through Make Mytrip one month in advance and without my reqeust or their intimation they have cancelled the Return ticket which was of 08.03.2015. This we came to know throuhg the Indigo Airlines and when contacted Makemytrip they asked to book fresh ticket and to travell and to send the Ticket and boarding pass scan copy for refund. But till date they have not refunded the full amount and just for email new new person are replying and asking for time this is purely intenational cheating and money making I request to help in this regard. I have all the documents with me and correspondence in this regard S.V.SREENIVAS PRASAD

Sagar Arora

Posted on Mar 24, 2015

I had booked flight in September 2014 for travel in April 2015. Now just 5 days before, they have cancelled the flight from CHD to Srinagar and back. As per policy they have to arrange for an alternate flight. But they are saying they don''t have any flights from chd to srinagar till 15th April and I will have to pay 24000 rs extra. Or I shall take flight from Amritsar to Srinagar. This is totally fraud as they book tickets in bulk and then cancel the flights or ask people to reschedule their flights costing them more money. Please take action against this and pass this on to DGCA. Thanks

Inderpreet Saini

Posted on Mar 23, 2015

Dear Sir, I had booked a flight on 5th March 2015 from Delhi->Mumbai->Dubai by the booking id TUANRNLXS for 8th March 2015 from GoIbibo.com for my aunt(Amandeep Kaur). But due to some immigration document related issues, she had to cancel the flight and could not travel. We even got a confirmation document from the Jetways Airlines regarding the cancellation and were informed that the refund would be made to the account from which booking was done. I have been raising tickets and sending mails since then but no response from these guys. I am really frustrated with this kind of customer support service. Could you please help me on this? Thanks and Regards, Inderpreet Saini.

R D Choudhury

Posted on Mar 21, 2015

Cfm Tkt XiBGRR1SG/2SG NDLS-Aurangabad & back Dep dts 5/2/15 & 8/2/15 FT SG171 & 173 cancelled.Refunded only Rs 9206 against Rs 16482/- thru Comfy Travels. Explain reasons.

Deepak Rampal

Posted on Mar 20, 2015

Sir, I had travelled to Mumbai Dated 9th Dec, 2014 and lost my baggage in the airline Spice Jet SG 443 from Amritsar - Mumbai.It was an Americal tourister strolley bag with all necessary daily items in it. The same had been communicated to the airline the same day and they had offered only 1500- against settlement although the value of the goods inc. bag were more than 20K. Sir/Madam, I wish also to communicate having called/mailed them many times, they are not responding in any authentic way. Last time when I asked about legal pursuiance, they closed my case asking to go for it. Kindly help me to get my baggage claim as well as the agony/harassment I have gone through this series of procedure. Regards Deepak Rampal 9871616664

sudhir

Posted on Mar 18, 2015

Its been 1 month and goibibo is not refunding my money, they sent email to me saying it has been sent to bank, but when checked with bank there is no amount received.I am waiting from two weeks post that email and more than 1 month after cancellation. This is high time and no other airline portal takes so much time. In all your email they are asking me to wait for 5-7 days. Once again please help me in getting my refund from them for which I had sent and complained almost 10-15 times. BookingID: NSGA1S2WL and NSGOEFCFE Goibibo service request ID : 214752 Amount: 4219 & 4219

siddhartha shivam

Posted on Mar 15, 2015

I had booked a ticket along with a co-passenger in flight no. AI 445 for travel on 05.03.2015 from New Delhi to Leh. However, I was not allowed to board the flight even after issuance of boardiing pass citing the reason that I was too late to board the flight. It is pertinent to mention here that the staff at the boarding desk was a new joinee who was not well trained and he took a lot of time to issue the boarding pass (nearly half an hour from 4.55 to 5.37) without issuing the baggage slip. Hew took another 10 mins to issue the baggage slip and paste the sticker on the baggage after which our baggages were taken inside for departure.Further, the flight departure time mentioned on the ticket was 6.25 and the boarding time was 5.55. I along with Adyasha reached at 6.00 AM at gate 36 of Terminal 3 of IGI airport after going through the security checks. However, we were not allowed to board and no reimbursement/rescheduling of ticket was done.In this regard i hv nt recvd respon frm AI.

vishal sahal

Posted on Mar 15, 2015

Please note that I have cxld my ticket for sector BKK-CCU on 22Dec 2014 and applied for the redund. After comming india i checked again with your customer care executive on 02Feb 2015 but the refund was not been done in my credit card account. I have been told that it will be done in 48-72 hrs. Again after some days i called and than i have been told it will be done in a month. Any after one month was over which was on 02 March 2015 i have called nearly 20 times and everytime your executive saying me your refund is in process and it will take 48-72 hrs. Today on 14March I called up your executive and had a talk with MR MAHESH KUMAR and today he again saying me it will take a week time for refund. When I told him to give to any senior person who can see the situation he denied saying the call cannot be given. All these things have forced me to take an action against SPICE JET in consumer court and being a very good relation with one of my friend in INDIA TV with whom i will discuss this

Shirin chinikamwala

Posted on Mar 13, 2015

My son Ammar Z C was travelling from bangalore to pune on Indigo flight 6E 408 on 9th March 2015 at 5.35 am. We had checked in the prior night and collected the boarding passes at 4.50 am from the indigo counter. At 5.10 am I get to know that the flight has left and my son is sent back from the gate saying he was late for the flight. He had to purchase fresh tickets and fly to pune on the 3.00 pm flight where he missed his exams and day at school. Where can I file a complaint for this . Pls help. I think they have conveniently off loaded some passengers due to excessive bookings. Pls help. Also 2 days later my husband flew the same flight to pune and a passenger boarded the air craft at 5.35 am after which the flight took off. So why this trouble for such young passengers? Is it because they are novices and they can be trampled upon under twisted laws?

N. Singh

Posted on Mar 10, 2015

SpiceJet PNR R7NHYM, Ticket agreement indicates that a change fee of 2000 INR per person per flight will be applied if flight is rescheduled. I paid 8000 INR as change fee to reschedule my flight tickets. I had to reschedule again and they charged me 16000 INR as they said it had to be rescheduled twice. How ridiculous that they are charging me double for the same thing?

Ahmed

Posted on Mar 05, 2015

Mr. Naresh Goyal Ji & Team Jet Airways Mumbai Sub: Careless staff in Jet Airways at Delhi & Srinagar Baggage Ref.No: SXR9W10238 Respected Sir, Respectfully I Beg to state that I have booked a flight for my son ( 15 years but he is short size)to srinagar on 22.Feb.2015 in 9W 603...as usual I drop them at Delhi Airport & waiting for him to get the Boarding pass but some of jet airways staff refuse to give them Boarding pass & ask me to pay more Rs 1973 extra charges because my son is small kid & jet airways provide staff till my son enter in plan... I think all is Ok & I leave the Airport after approx 15 km passing I received a call from from lady from jet airways that your sons baggage went to other plane please don't worry you will get it next day... i say Ok... I call my family in srinagar & they bring the cloths approx Rs 5400/= because you know that kashmir is cold this time... & it is necessary to get the cloths... From 22.Feb.2015 till today I called the Jet airways in D

Syed Ifthekar Firdosi

Posted on Mar 04, 2015

I wanted an amendment in the Name, because while booking I had missed the last name. I tried reaching Customer Care but there is absolutely no support from Spicejet Customer care team, I have written multiple emails to Custrelations@spicejet.com & nodalofficer@spicejet.com as well. Please consider this as my complaint and take necessary action, please let me know the process to take legal action against the services.

SUMOH.T.M

Posted on Mar 02, 2015

Dear sir, I had booked my flight from Dubai to Cochin through spicejet (PNR:J9KJ8Q) on 14th Nov 2014 and had to cancel it on 25th january as the flight was rescheduled by more than 90 minutes. As promised by Spicejet i should get a full refund by 30 days. It has been more than 30 days now and in spite of sending many emails and phone calls, i have not received the refund yet. Please look into the matter. Thank you. Right

Krishna Mohan Chaudhary

Posted on Mar 02, 2015

I had booked a spice jet ticket from mumbai to bagdogra with hop in Delhi for the 2nd of March from makemytrip.com. My booking id is NF2202649549252 and the aircraft pnr number was given as DCQE7U.But when i got to the mumbai airport in the wee hours today morning. im informed by the spice jet authorities that there is no flight from delhi to bagdogra and that they have informed about it through a sms which I havent received. Although I did not receive a sms is it fair on airlines part to inform customers that their flight is cancelled and not make alternate arrangement through alternate routes. I had a tough time at the airport requesting them to get me an alternaate route. they finally agreed to put me on kolkata flight via bangalore today and than again kolkata to bagdogra tomorrow. Due to unprofessional approach of the airlines authorities I am reaching bagdogra tomorrow 1300 hours instead of 1200 hrs today. Also the airlines did not care to take care of my accomodation in Kolkat

Kaushik Mukherjee

Posted on Mar 02, 2015

Sir, Myself Kaushik Mukherjee.I beg to state that i am sufferer of spicejet airlines. Near about july 2014 i bought two tickets for my mother and father for chennai from kolkata, roundtrip from 11 feb 2015 to 14feb 2015 and both the tickets i had bought from Cleartrip.com. Pnr no is VDN35U and B2PC7F. On January 24, spicejet sent a message that the flighy had been cancelled. And go for refund or new journey ticket. And i go for refund and apply on 25 January 2015. But toady is 2nd of march but no such money of refund has not deposited to my bank account. Please take an action. Thank you.

krishan kumar

Posted on Feb 28, 2015

sir i have booked airticket from spicejet in sep 2015for my family trip in feb2015 but due to non operational flight of spicejet i have cancelled my ticket in dec2015 but after various reminder regular follow ups i dont get my refund amountBooking ID NF2203644794308. sir do something about my refund and raise peoples voice towards spice jet refund policy which hamper various people financial position

SUBRATO SEN

Posted on Feb 20, 2015

I booked an air-ticket online through makemytrip.com, for my wife Mrs. Sumita Sen - Booking ref NF 2202946447886 - PNR No. NER33B for Spicejet flight SG-819 to travel from Kolkata-Mumbai on 25th Dec 2014. I was informed by makemytrip.com on 14th Dec that this flight was cancelled by Spicejet. Consequently, I had to immediately purchase another ticket (Booking ref NF2201039790703)through makemytrip.com on Indigo flight at double the cost. I have repeatedly sent about 8 reminders to makemytrip.com for refund of Spicejet fare but no avail. I also have escalated the case to their Management Representative Ms. Geeta Eral (Head - Customer Relations) but she has not bothered to contact me with any detail on the situation. Kindly help to get me a refund of my spicejet ticket and also the differential fare I had to pay extra on another airline due to the resulting cancellation.

Mohammad Saleem Kullay

Posted on Feb 20, 2015

Sir I have booked an eticket from air india app. the booking was from Srinagar To Jammu vide PNR no:JY8Z8 on AI 822, which was scheduled on 19/02/2015 at 2:25. But due to heavy snowfall all flights got cancelled including mine. We waited for 4 hours at the airport and the DEPARTURE board shows my flight status as CANCELLED, there I reported at the AI counter and they told me that all flights got cancelled due to bad weather conditions (Heavy Snowfall). Now I request them to refund my full amount (RS6025) for the same, but they are playing games and do not respond on any customer care number. please help me out of this mess.

BISWAJIT DAS

Posted on Feb 19, 2015

BISWAJIT DAS

Posted on Feb 19, 2015

Saptarshi Chaudhuri

Posted on Feb 18, 2015

This complaint is regarding Spicejet airlines.We were travelling to chennai from kolkata on 12th of this month for my mother's liver transplant surgery,for which it was utmost necessary to catch that 4:20PM flight.After we reached the airport,the concerned official issued the boarding pass but denied us to board the flight citing reasons that they dont have enough time to check medical documents.we had the 'fit to fly' certificate but they just misbehaved and didn't allow us to board.We let the official talk to our doctors but he just continued to misbehave and said words like'let the patient die here,still we will not allow'.Naturaly refund was not made.Before ticketing online,I called them for help but customer care didnt receive after even trying for 30min. Anyways After all this we even complained to their customer service by mail with every details but still they are just not wanting to take any action as if its common for customers to listen to abusive words from their company.

Fathima Beevi

Posted on Feb 17, 2015

I booked my ticket from Madurai to Chennai with Spice Jet in November for travel in December. Flight got cancelled from Spice Jet on 5th December 2014 and I have not received refund. I have called them several times and written e-mails but in vain. I have not received my refund so far. It has been more than 2 months, it is frustrating.

Rishabh Varshney

Posted on Feb 15, 2015

I had my flight from New Delhi to Lucknow on 14 Feb 2015 (AI 811). For boarding, I was going to T-3 but just to confirm, i called up the Air India customer care number (011-24624075) n inquired for departure terminal. The female exec. said that departure terminal for my flight was 1-D. I asked her to cross check it once again as i was doubtful of Air India to depart from 1-D but she confidently asked me redirect to 1D from on-my-way to T3. On her advice, I reached 1-D just to find no Air India departure terminal there. Airport officials at 1D asked me to rush to T3. I again called up AI CC exec. n this time the female exec. confirmed T3 as my departure terminal. This unnecessary to-n-fro travel to 1-D terminal wasted more than 45 minutes. I reached T3 but realized that boarding for the flight had closed 5 minutes back. I told the officials everything that had happened and requested them to let me board the flight but they paid no heed and instead displayed rude behavior, especially the

Aarya Nahar

Posted on Feb 15, 2015

I had travelled on 11th Feb from Guangzhou to New Delhi, out of 4 luggage one of our luggage was left in China. on arrival at Delhi we were informed that our bag is coming with next flight in the evening and was confirmed by Airline that luggage will be delivered to our home in Indore on the very next day. NOW it is 15th Feb and till now bag is not received and airline is putting blame on there vendor. As per airline baggage is in transit. Am not sure why airline has to take 5 days to deliver from New Delhi to Indore and still not received any compensation as well as luggage...Need some serious guidance to SUE airline and pay for the mistake so that they dont repeat with other co-passengers.

Maumita Saha

Posted on Feb 10, 2015

John Sangtam

Posted on Feb 09, 2015

My SpiceJet flight ticket SG 894/SG 219 dated 6th Jan 2915 from Guwahati-Delhi-Pune has been cancelled by the dealers concern for reason known to them.However, ticket price amount has not been refunded so far in spite of their positive assurance. Your kind legal intervention will be highly solicited.

hithendra mylanahalli shivaranrappa

Posted on Feb 09, 2015

I traveled in air India on 31st Jan from Bangalore to Naritha japan via Delhi in air india Still date I have not received my baggage

Lazar Puthiry

Posted on Feb 07, 2015

I have cancelled ticket (go air) on 22nd Jan 2015. My booking reference is GFUSPC. My ticket is for Mum-Kochi-Mum. Departure date is 26th Jan. & Return 29th Jan. 2015. Problem : I am yet to get the refund of my cancelled ticket.

SanatKr.Mondal

Posted on Feb 03, 2015

Unfortunately, due to bad weather conditions on 14-10-2014, the flight no.AI 247 to Katmandu was cancelled by Air India and the PNR No.JV3QF was entirely cancelled for both ways and the ticket was purchased online through goibibo.com ibibo Group Private Limited, 4th Floor,Peart Towers,51,Sector 32,Gurgaon, Haryana-122002.During this period several time I have corespondence with you but there is no result Kindly kake necessary action This is my humble request. My Address is given below, R-9/2 Srinagor East P.O. Panchasayar Kolkata-700094 Ph.No.09433605938 (M) Land: 033 24329683

Sasanka Neog

Posted on Feb 01, 2015

I had booked 2 round trip tickets for Chennai to Port Blair in Kingfisher airlines on Sep-2012 and my travel date was Mar-2013. But that flight was cancelled and kingfisher airlines didn't refund back my amount Rs 9790. The PNR Number of the ticket is MEHRRR and ticket numbers are: 0902473098315 & 0902473098316 Please let me know the procedure to file complaint against Kingfisher Airlines.

K GANESAN

Posted on Jan 31, 2015

I have booked return airfare from Delhi-Chennai by spice jet flight in Jan 2015 with total fare of Rs 7740 made through Internet banking with PNR number C9RUSQ But due to some difficulties I could not travel and cancelled both ways ticket in December 2014 itself.I was informed by Spicejet after deducting cancellation charges Rs 3588 a balance amount of Rs 4142 is credited to my account against C9RUSQ.However I am unable to use this balance credit for fresh booking even after two months.It is not possible to contact SPICEJET number anytime as all numbers are unable to e contacted anytime

Dr Riazahmed Syed

Posted on Jan 28, 2015

I boarded Oman Air from Saudi Arabia, Jeddah on that fateful day, the 8th January 2015 (pnr NZAATS). I was going to attend an important medical conference to chair the session on 9th January, 10 am in India. On human error, the flight from Jeddah to MCT was delayed (WY0676) for more than 1 1/2 hrs with no clear instructions for us for late its arrival at Jeddah airport and I reached MCT to miss my onward journey to India (WY251 to Chennai) as the connecting flight took off by the time I reached MCT. I was left out in muscat with no clothes and no baggage and I was taken to a hotel with no compensation to buy my utility things for my stay there. Despite my repeated plea, none paid any heeds to my call. The next day evening , I was boarded into Gulfair flight (GF565 & 68)to Bahrain and to chennai. In this, I lost one day, missed my conference attendance getting bad remark and had mental and physical distress and so I must be compensated by Oman air.

Amit Bhatta

Posted on Jan 27, 2015

Booking ID: NN230386645965 I had booked my tickets from Mumbai to Dubai and back with this Booking ID. I changed my dates of travel from 2/02/15 to 18/02/15 and return dates from 8/02/15 to 28/02/15 on 25th January, 2015 around midnight. The concerned call centre executive who had handled my call was Mr. Amarpreet Singh with mail id Amanpreet.Singh2@makemytrip.com. He said that the change in fare along with all applicable taxes is Rs.7480/- and guided me through the make payment link and we made the necessary payments and transaction showed as successful. Following which he told me that I would receive an e-mail with the changed ticket details in next 6 hours. After 36 hours and several phones calls I have still had not received my changed ticket. Then executive Ms. Ruma on 26th January,2015 tells us that there has been an error in the calculation of the changed amount and now I have to pay more.Why should I pay for the mistake of their executive.I want action to be taken against them

Himanshu Saxena

Posted on Jan 25, 2015

I am looking for the refund since past 3 months and I got the response from Make my trip that Air India has to change the status to refund and the same was cancelled by Air India Staff at Pune Air Port and stamped the seal for stating full refund and asked me to send the copy to make my trip. when I sent the same to Make my trip they stated ( response trail mail attached)that Air India says its flown sector . on account of that I am not able to get my money back..

Kartik Sharma

Posted on Jan 22, 2015

I booked Spicejet ticket in Oct with travel date as 27th Jan 2015 and return date as 22nd Feb 2015. I got a mail from spicejet for my flight cancellation on 28th Nov 2014. It is 22nd Jan 2015 but still i have not received my refund. PNR Number: N9YZVG Kindly let me know what i should do next or how can i file a case against spicejet.

Vandana

Posted on Jan 22, 2015

I booked two tickets from Ahmedabad to mumbai for 28 jan on spice-jet.as soon as the payment was made,spicejet reset the page itself, no pnr was generated. But my bank account shows that amount is debited. I do not have neither tickets nor the money now. Helpline. Nos of spicejet are not receiving call.now what should i do?

Sree Kumar Madakkavil

Posted on Jan 19, 2015

I had booked a Spice jet ticket from Kolkata to Kochi for 31-Dec-14 and return by the same flight on 12-Jan-15 on 26-Aug-14 for Rs 22,425for me, my wife and child. I got an intimation on 14-Dec-14 that the flight from Kolkat to Kochi has been cancelled. I tried to call the Customer Support numbers provided by the airline but i couldn't connect to them. I went to the Kolkata Airport counter of Spice jet and enquired about the cancellation of the ticket and enquired about the confirmation of the Kochi - Kolkata flight. The representtaive informed that as of date the flight is operational and can't be confirmed. On hearing so and the situation of Spice jet flights i cancelled both the onward and return flights. I got a refund of Rs 20,425 for cancelling the tickets. I had to book Indigo flights at Rs. 46,974 . I had requested Spicejet to buy seperate ticket for me or pay me the additional amount of Rs. 28000 including transpotation charges for booking the Indigo ticket at the last moment

Posted on Jan 07, 2015

PNR; LBY5YA I HAD MADE A RESERVATION WITH SPICEJET AGAINST WHICH THEY GAVE ME A CONFIRMED PNR TICKET. LATER I CANCELLED THE PNR FOLLOWING THERE DELAYS AND FINANCIAL CRISIS. WHEN I ASKED FOR MY REFUND NOW THEY SAY THAT I WAS NOT HOLDING A CONFIRMED TICKET AND I WAS NOT CHARGED. IHAVE GIVEN THEM A COPY OF MY BANK STATEMENT AND CONFIRMED PNR BUT THEY ARE NOT ACCEPTING IT KINDLY SUGGEST APPROPRIATE ACTION

Posted on Dec 31, 2014

I had booked three tickets on spicejet flight Hyd to Delhi for the 19th of Dec 2014 (PNR: WYJLJD). The airlines tanked and they were cancelling many flights, even on 17th we got no sms or email from the airlines. By 17th, we cancelled spicejet and booked on indigo for the 19th. We had to pay Rs 10,000 more (refund for cancelled tickets was 16678 and the new set was 26922/-). Repeat emails to cust nonrelations & two nodal officers by names of Ms Preetha and Mr Kamal go unanswered. I want spicejet to reimburse the extra we had to shell out for new tickets.

Pooja Lakhanpal Sanjeev

Posted on Dec 31, 2014

Priyanka Agrawal

Posted on Dec 31, 2014

I had booked a flight from Delhi to Bangalore that will make me reach to Bangalore 90 minutes before my connecting flight to Kochi where I have to attend the wedding of a close friend. SPiceJet has randomly changed the time because of which I have only 30 minutes before the connecting flight time which I think is not enough to go through security check. When I emailed it to SpiceJet saying in case I miss my connecting flight, they will have to recover my cost for the next flight to Kochi, SpiceJet replied back showing no accountability. Now the prices have gone up for other airlines for me to book another ticket from Delhi to Bangalore. I am losing trust in SpiceJet and moreover it is a lot of mental stress and waste of time. I hope someone will do something about it. Next time for sure I will not be booking spicejet.

Ashish Kumar

Posted on Dec 29, 2014

The e-ticket booked is having the same name twice. I didn't entered it twice but the company is showing some log sheet and blaming me that it was all my mistake. Actually that day the site was not responding well due to sale going on. Booking ID: NF2204439007069

saket pandey

Posted on Dec 29, 2014

dear sir /madam, 1. pls ref to PNR number HKCWHH BY WHICH I SAKET PANDEY WAS SUPPOSE TO GO AT 6.25 AM AND GET BACK BY 7 .20 PM inspite of cheeking in at 5.24 AM on 24 and getting to ur boarding office at 0600 am i was not allowed to board and was to forced new ticket for 9.50 am flight ( costed me rs 15600 and after that this flight keept on getting late and finally left delhi at 2 pm which made all my interviews null and void, on return on as promised 8.55am flight took of again after 12pm and reached beyond 2 pm again wasted whole day , 2. my point is you have not allowed me even 5 min grace time when u were fully aware at i have cheeked in in time and got delayed only by 4-5 in security cheek u refused and forced me to buy fresh ticket with promise at the time of purchase a ticket that was on 24 at 7 am Fully aware of fog conditions of delhi that aircraft will reach indore before 1am, which was not kept in any way hence i lost chnace of attending interview even after spendin

D.SRIDHAR

Posted on Dec 28, 2014

I HAVE BOOKED 2 TICKETS IN SPICEJET, TO AND FRO FROM MYSORE TO KOLKATA, THE FLIGHT HAD CANCELLED BY SPICE JET ON 10/12/14. PNR No. H9T1XD, ONLY PARTIAL AMOUNT REFUNDED , BALANCE APROX 7000/- STILL NOT REFUNDED HOW I WILL GET BACK.. PLEASE ADVICE AND HELP.

DVLN Sastry

Posted on Dec 23, 2014

Sir, spice jet has cancelled the air servicse on 29th November 2014 from Ahmedabad to Hyderabad SG917 and my trip id is 1411088471. but the fare was not refunded till date. The customer care number is not working, writen mail to the Nodal officer but my efforts are in vain pls help me out

sheena

Posted on Dec 22, 2014

i have repeatedly contacted Air Asia for a refund which was adequately promised over the phone several times, its been over a month and still no refund..pls help

Shrushti Deshmukh

Posted on Dec 22, 2014

I had booked a ticket with spicejet to fly from Mumbai to Rajamundry via Hyderabad on 17th Dec,14. I was going to my native place to attend my cousin wedding, and I was carrying the sarees of the bride. On 17th i came to airport only to find that spice jet flight has been cancelled....I had to go to the wedding anyhow as i was carrying the saree with..i purchased ticket and reached vijaywada and further thereon to my native which costed me a whopping 35000/- instead on Rs.9000 which i had already bought spice jet ticket. If the flights were cancelled spicejet should have atlease send email or sms informing the same ....why did they do the booking when the flights were being cancelled

Mohan Kannanthodath

Posted on Dec 21, 2014

Dear Sir, I travelled yesterday, 20th Dec 2014, night 22.40 flight on Indigo flight 6E - 562, from Trivandrum to Bangalore. I had extra baggage and had to pay Rs 1000, which I paid using my SCB credit card. The payment went through and I had signed and given them the merchant copy of the slip. The flight staff insisted that I give them all the details of my credit card for their internal purposes. They wanted my credit card number, CVV, expiration date etc I resisted saying that its against the privacy policy of using a credit card. With these details, since anyways they have my name already anyone can purchase anything on the internet. All the staff at Indigo Trivandrum ganged up and pressurised me to give in the details. I had to fly that night, hence obliged to it. I would like my CC details to be erased in their internal database and appease me satisfactorily for the mental harassment and torture last night at the airport Rgds, Mohan Kannanthodath

Mr. Venusstarshine Pamthied

Posted on Dec 20, 2014

I bought a ticket for my niece from spicejet airline on the 8th October 2014, who is scheduled to fly from Chennai to Guwahati on the 22nd December 2014.Her flight is SG 321 with PNR A5B5VP. My booking ref. no is 012803280831 and the amount of money paid for the fare is Rs. 8234.Though the flight has been cancelled by the airline my money has not been refunded till now. Kindly help me to get my money back, and spicejet should be taught a lesson!

John Packiaraj

Posted on Dec 20, 2014

I had booked the ticket (from Chennai to London) through makemytrip in Jet Airways. I started my journey as scheduled (October 22, 2014) from Chennai together with the boarding pass to fly onward from Mumbai to London. I was stopped by the ground staff of jet airways in Mumbai and asked to offload as I was infected with conjunctivitis. Subsequently, I received a mail from makemytrip, to confirm the cancellation of my journey. The physician explained the reason to stop my travel and I agreed too. The ground staff of Jetairways in Mumbai did not even answer me to know if there is return ticket to Chennai. It was painful to know that one of the ground staff challenged me that I can not travel to Chennai. Finally I booked ticket in goindigo and reached Chennai.Next day, I called the customer care of Makemytrip and they promised to give me an alternative ticket to travel on 26/10/14 and promised to get back to me but they never did. I booked a ticket in Qatar Airways and reached London.

Vijaya

Posted on Dec 18, 2014

I have booked on spicejet for the holidays from chennai to varanasi and return for my family of 6 members which has cost a huge amount of Rs 90000 through yatra.com. Now with enquiry from spicejet, they say yatra has to refund the money. Yatra is saying that they didnt yet receive the refund from spicejet. I had to rebook with souring prices recently. What is the status of refund money by spice jet/ yatra? Have anyone got refund? inform atleast it will give hope. I have not received the refund even after 10days of cancellation

Naishal Topiwala

Posted on Dec 17, 2014

SpiceJet customer care is inhumane these days in crisis. I am flying in SG 109 from BOM to IXB on 19th december 2014. I have my less than 2 year kid flying along with me. I am trying to reach for cancellation/refund/normally operating status of my flight. All customer care numbers are unreachable and no one is responding on email. Written to Nodal officer as well as Appellate authority of SpiceJet. I am expecting no respponse. i am running out of time because i have to arrange alternate option and it is dangerous with 2 year kid to get in mess. Please help the case.

Anjani Kumar Singh

Posted on Dec 17, 2014

I had booked a return flight from Bangalore to Goa for travel on 13th Dec. I was given flight to go to Goa on 13th but my return flight was cancelled and i was sent a message just 3 hours prior to the checkin time. I kept trying to reach numbers given in the message for more than 2.5 hours then i was connected to spice jet agent by one of the goibibo agent. Spice jet agent(Anshu) gave me couple of alternate options. He asked me to take a flight after 2 days but i couldn't do that because i had important meeting on 16th Dec. I even asked for connecting flight but agent was offering me to go to delhi on 16th afternoon and stay there and catch another flight to bangalore on 17th Dec and i am sure these kind of offers will not be acceptable for anyone and agent himself accepted that. I requested to connect me to supervisor but agent refused to do that and said he is given instruction not to transfer the call to supervisor. He disconnected the call saying he provided available options.

Roy Dsouza

Posted on Dec 16, 2014

SpiceJet flight number SG403 on 31-Dec-14 from VTZ to BOM against the PNR ND9LTX has been cancelled by spicejet, it's been 7 days as of today, and I have not yet received my refund. They are not responding to any of my calls. This is the Booking ID NSGND9LTX dated Nov. 13, 2014, 8:18 p.m. from goibibo.com Rs 17,974 is the amount to be refunded. Need help in receiving the refund amount.

Ayush Khetan

Posted on Dec 16, 2014

I have booked a spicejet flight SG 401 from mumbai to hyderabad. The flight was sheduled to depart on 7:45 am 16th December 2014 but it first got delayed by 2hrs and was scheduled to depart at 10 but after checking in and security the flight was delayed and there was no time given bu the airline as to when the flight will depart. The reason given by the airline manager after 3hours was airline has no money to fuel the aircraft! Then why is this airline even allowed to operate! I missed a very important meeting also i had to cancel my further cancel my hotel bookings. The airline staff was rude and not ready to to give proper information! I want a refund . I want a 100% flight refund and a refund of my return flight fare which i had to cancel,atleast. This is the minimum i expect, because missing that importanr client meeting has hurt my business revenue.

Arpita Paul

Posted on Dec 15, 2014

I booked spicejet airlines.SG 524 got cancelled i got the message! but no information regarding refund..I want my money back full 100%

S JAYARAMAN

Posted on Dec 15, 2014

I had booked for Spicejet flight for 19th December 2014 SG 443 vide PNR no, IYSPRA. RECEIVED AN SMS ON 12 DECEMBER 2014 THAT THE FLIGHT HAS BEEN CANCELLED AND REQUESTED TO CALL ON 09871803333 AND 9654003333. BUT BOTH THESE NUMBERS ARE NEITHER IN EXISTENCE OR REACHABLE. THIS IS NOTHING SHORT OF CHEATING.

SANDEEP BISHT

Posted on Dec 14, 2014

I BOOKED A TICKET IN SPICEJET AIRLINE FROM DELHI TO GUWAHATI ON 19 DECEMBER 2014. THE FLIGHT GOT CANCELLED AND THE SPICEJET HAVE NOT PROVIDING NO ALTERNATE FLIGHT. I HAVE A HUGE LOSS IF I COULD NOT GET A FLIGHT ON THAT DAY.

Arun Chaudhary

Posted on Dec 14, 2014

I had booked ticket for myself & my wife - booking date - 27 August from Mumbai to Port Blair for travel date of 8 Dec 2014. Following are detail: PNR: ZBJDXQ Name: Arun Chaudhary & Jyoti Chaudhary Date of Travel: 8th Dec 2014 Booking Date: 27th Aug, 2014 On 4th Dec i had been informed by Spicejet via sms & mail that flight from Mumbai to Port Blair (Via Chennai) had been cancelled & spicejet suggested for alternate flight to book. Subsequently I checked with SpiceJet customer care, there were no alternate flight available to Portblair on either 7th Dec., 8th Dec or 9th December. In such situation as my plan for travel to Port Blair was fixed, I cancelled the spicejet ticket & had to book flight from another airline (GoAir) & Paid Rs.20,000 (Spicejet Ticket Price: Rs.12000, GoAir Ticket Price: Rs. 32000) more for the same ticket. I request to compensate me for the heavy price i paid for booking on another airline at last moment due to last moment cancellation by SpiceJet.

Rashmi Nair

Posted on Dec 13, 2014

PNR -C4KSTC, had booked a round trip cochin to Delhi on 20/12/14 and return on 3/01/15. Upon logging to print ticket I see the alert on cancellation of my connecting flight from Hyderabad to Delhi (SG 108), despite repeated query mails and phone calls I've not been able to reach them except for automated mails asking me to rebook on my own!! I believe the airline is responsible to make alternate arrangements in case of cancellations of flight or atleast reimburse the fare amount. Please Help Urgently since I have exactly 7 days remaining

ASHUTOSH ARORA

Posted on Dec 10, 2014

Tickets booked well in advance for 3 persons for Rs 20K with Spicejet. Suddenly they cancel the flight and I am forced to buy tickets from an alternate flight for Rs 30.5K. Difference of Rs 10.5K must be reimbursed by Spicejet.

Aditya Aghi

Posted on Dec 10, 2014

I have booked spice jet ticket from Hyderabad to chandigarh for 24th december 2014 on 14th November 2014. On 12th december 2014, I have recieved the message that my flight has been cancelled. Since then I have been trying hard to reach the customer care but no response. Please help.

Samir Bihari

Posted on Dec 09, 2014

I have earlier booked a flight from Visakhapatnam - Bangalore for 13th December on 28th November . Confirmation Number (PNR): D88RKG. But yesterday I got a mail mentioning that flight has been cancelled and call customer care for getting re-booked on an alternate flight . I have been calling since yesterday but I am not getting any response . Every time its not getting connected and also if sometime its getting connected then I am being put on hold for endless time without getting any response. Now I frustrated and disgusted with the service which have been provided by spicejet to me .Can you please look into this on URGENT basis and let me know how to proceed with this situation and let me know how you can accommodate me to reach bangalore on 13th Dec ?? This is the mail which i have sent to Spicejet . But since last 6 days they are not responding and not even i can reach their contact numbers given in the ticket. Can you please help me in getting justice.

Balaji

Posted on Dec 08, 2014

I booked flights through Kingfisher airlines in 2012 round the trip from kochi - Lakshadweep. which costed me around 40000INR. I was given a call on last muinute that our flight was cancelled and when we requested them to book with a different airline they refused. They haven't refunded my money yet, I have been calling and emailing them still no response.

PINAKI KUMAR GHOSH

Posted on Dec 03, 2014

On 21.052014 I had purchased air ticket for flight no AI773 for return journey for my daughter Debopriya Ghosh &son in law Tanay Talukder fortheir return journey from KOLKATA to MUMBAI on 27thAUG14 at 19.40 (Ticket no 098-5224880752&0985224880753) and for onward journey from MUMBAI to FRANKFURT(FRA) on 28thAUG14 at 3.00 by flight no LH-757 (2207433095697&2207433095698) and further journey to DALLAS(DFW) by flt no LH-438.. AI rescheduled flt AI773 ,passengers had requested AI authority to make necessary arrangement to enable them to board said LH-757 from MUMBAI but no response from AI authority .Finding no other alternative I have purchased air ticket from SPICE JET LTD at a cost of RS 21110/ and asked for reimbursement of difference of fare from AIR INDIA Several correspondences were made with them but no result .Ai authority has agreed to refund only full fare of Rs9114/ against my demand of Rs21110/. I feel as a national carrier they can not cause of my agony as well

Charles Cheng Meo Huang

Posted on Nov 29, 2014

Due to China Eastern airlines flight delay from kolkata, India on the 5 July for 3 hours, my connecting flight at Kunming airport was missed due to the airlines fault. My itinerary was from Kolkata to Taiwan via Kunming on the 5 July and then from Taiwan to Shanghai on the 13 July. As there was no connecting flight on the 5 July to Taiwan, the airlines had to put me up at a hotel and I had to stay put at the hotel at Kunming for more than 24 hours. As a result, the China custom did not grant me the 24 hours temporary entry permit and had my China visa stamped which was meant for my travel from Taiwan to Shanghai on the 13 July.This restricted my travel to Shanghai on the 13 July and as a result I had to stay back in Taiwan and rescheduled my flight from Taiwan to Kolkata. I am seeking compensation on the followings: 1. The airfare paid by me for the destination not traveled from Taiwan to Shanghai and from Shanghai to Kunming and 2. The cost of the china visa.

waseem

Posted on Nov 28, 2014

Sir i have booked ticket from spicejet on 27 nov 14 from chennai to srinagar but i have not got any confirmation message.plz send itenerary .my dob31 mar 1986

T.K. Padmanabhan Nair

Posted on Nov 25, 2014

Dear Sir I booked an Air India Express ticket a couple of days ago for myself and my wife. Unfortuntely once booked I realised that both are coming on one PNR and in case of any change I may have to make on one, I might end up losing on both. Since there is not advantage or concessions given for booking two together, I thought it was not fair that this comes with one PNR. So contacted Air india Express and asked them to help and they said I will have to cancel which will make me to lose 35% of the basic rate. This i feel is rather rude and absurd. I wish the consumer protection to step in and assist with redressal of this undue pressure put on to me. Hope to hear from you instantly. Regards Padmanabhan Nair

Dewraj Sitpal

Posted on Nov 25, 2014

1. I booked ticket on 04 Oct 2014 as per following details:-(a) Passenger name: Vikramraj Sitpal (b) Mobile no.:8124492804 (c) mail: vikramrajsitpal@gmail.com (d) Indigo flight no.: 6E- 432 (e) Airline PNR no.:M37P3V (f) From: Chennai (g)To: Mumbai (h)Travel date: 06 Oct 2014 (i)Yatra Booking Reference no.:04101457614 (j)Fare: Rs. 9960/- 2. Immediately after booking I realised that the journey can be performed by availing concessional fare of Armed Forces as I am serving Indian Air Force officer. I tried booking the concessional ticket twice before cancelling the full fare ticket already booked. The site displayed that the passenger details can not be changed. Hence, I cancelled the full fare ticket and then booked concessional fare ticket vide airline booking reference no. W4M3MV by paying fare of Rs. 6310/-. My son travelled on this concessional ticket in the same flight. The refund of Rs 9960- Rs 1500 is still awaited.Only Rs 234 has been refunded.

Abhishek Goswami

Posted on Nov 08, 2014

This is agaings Makemy trip online site. I booked a ticket on 21st october from the site for 25thoctober evening from PUNE to Kolkata with booking id NF2201338237983. For some reasons i had to cancel the booking a sum of 7800 rs was cut as cancellation fees. Their customer support service didnt pick up any of my calls later on they replied to my mails. They mentioned they will refund me the rest of the amount am supposed to get which is RS.5713 by 6th of november. But am yet to receive that amount. so please look into this matter. Thank you

Lakshmi Ramesh

Posted on Oct 31, 2014

I booked three tickets from WWW.flywidus.com, the transaction shows successful, but ticket was generated, as per CC of Flywidus, the rate was revised within seconds, so ticket won't be delivered, but the amount will be refunded.Payment ID: 12648616. The amount is not credited to my till date, it was done on 27th Oct.

Mrs Pratima Ganeriwala

Posted on Oct 29, 2014

I travelled to new York on 7th august 2014 from kolkata in Emirates (business class and wheel chair). Both my baggages were delayed by 3 days due to which I had to face so many trouble in USA. All necessary complaints had been done in writing to Emirates. I got few responses earlier but from 25 days no response from there side for the compensation. I have suffered loses of Rs 5 lacs and above (not to mention by mental and physical loss). This is the 1st time I am complaining in consumer forum so I don't know the actual procedure. All necessary proofs and documents are with me and I want my expenses and losses back. Kindly help and guide me regarding this. Regards and thanks, Pratima Ganeriwala

GR SINGAl

Posted on Oct 18, 2014

I am not getting my refund from the easygotrip booking portal inspire of receiving a message from them. message received from easygotrip: Dear Sir As per your mail we checked with your amount the amount has been captured ticket not Generated . and as per your mail and telephonic conversation your amount of Rs 12600/- will be Refunded to your Account has per Bank procedure for which it may take 72 hours to get in your account. Please Note that your Easygotrip Refund Ref No. is B-279. I have send 2 email reminder and try to contact on their help line number (08080144002), but no response. Pl help me.

Hameedullah Marazi

Posted on Oct 14, 2014

.I had my Train Reservation from Rampur to Jammu on 14th October 2014 but the train 13151 Jammu Tawi Express which was running 7 hours beyond schedule .My Air Flight from Jammu PNR .1A..4SESH8 Air India AI 821 Arrival time 14 PM on 14th October .I had no alternative but to get my Air Ticket cancelled because I was sure not to reach to Jammu before 1PM on 14th October .But my agent tells me that the cancellation charges are Rupees 1800 .How the customers are being taken far granted by the Air.Lines and their agents.If Jammu Srinagar road remains closed for a single day ,they charge any amount they like for the air tickets and when I have a genuine reason to cancell my ticket even 24 hours before ,I am still asked to pay about half of the price of the air ticket as cancellation charges .Is there no consumer protection for the people who opt to travel by air ?Please look into the matter and do justice to me in this matter .

CHANCHAL AGGARWAL

Posted on Oct 09, 2014

Complaint agst Spicejet: Customer Relation Unique no Cr/318762/2014 I Chanchal Aggarwal booked roud trip from Delhi-Dharamshala on 02.09.14 in the name of Chanchal Aggarwal & Nishtha Aggarwal for the journey from 23.06.14 to 27.06.14 on sale. An amount of Rs 4202 was debited from my ICICI ank vide ref no 000641599067. Immediately after payment the session was out. When I contacted spicejet for itinerary they informed me that my booking is not confirmed and money was refunded to my account. Now I cannot got booking for that amount paid earlier. When I gone through their systems & procedure tere they has mentioned that on making the payment the itinerary will be sent to your mail. The transaction was completed and I want my ticket confirmation for that trip. I wrote severally to their customer care & ombudsman but they are salient regarding the procedures. please help me out and provide me compensation in case of their failure to provide the booking. With Regards CA Chanchal Aggarwal Mob 9999413513

shah manoj

Posted on Oct 08, 2014

From : Manoj B. Shah, Plot No. 842/2, Sector 7C, Gandhinagar-382 007, Date : 4-9-2014. Contact No. 079-23227484 9724715965 To, Customer Care Officer, Lufthansa International Airlines, Chhatrapati Shivaji International Airport, Mumbai. Sub :- Loss of 2 luggage during transit from Mumbai to Canada. Air Ticket No. 220-5227538319 (Xerox copy enclosed) Name of passenger : Swar Shah Respected Sir, My son, Swar Shah had travelled from Mumbai to Frankfurt – London – Torrento on dtd. 2/09/2014 and he had handed over his 2 luggage to Lufthansa International Airlines and they promised to deliver the same at Torrento (Canada) Airport. But on reaching the destination, my son has not received his luggage. He had lodged a complaint with Torrento Airport (Air Canada Office) vide Complaint No. YY2AC42662. But he received one luggage after six days in a broken condition with many items missing. The reference No. of my complaint lod

chanchal bhattacharya

Posted on Oct 05, 2014

My baggage was misplaced by Indigo airlines, even after several complaints they have not given any explanation verbally or by mail.I have demanded ticket refund because of the harassment and several hours delay in getting my baggage, no response as such. Chanchal Bhattacharya Dt: 29.09.2014 BLR-BBI 6E 491 Seat: 11C Tracer File No: BBI/6E/491 PNR: ZBIWRQ Main Luggage: SEQ-0019 case reference number is CRN-276899-H2R4H5

Nitin Chand

Posted on Oct 04, 2014

TO JET AIRLINE - I had booked the return tickets to travel from Pune to Dehradun on 26/07/2014, (Trip ID - 14072611680), well in advance, considering your discounted schemes at that time, travel dates being 23rd Dec, 2014 (onward) and 3rd Jan, 2015 (return). The details are furnished as below: Onward Journey (23rd December, 2014) Boarding from Pune at - 15:15 and alighting at Delhi at 17:30 LAYOVER :40 minutes Boarding from Delhi at 18:10 and alighting at Dehradun at 19:05 Return Journey (3rd January, 2015) Boarding from Dehradun at 15:45 and alighting at delhi at 16:35 LAYOVER: 40 minutes Boarding from Delhi at 17:15 and alighting at Pune at 19:15 The total cost of the journey came out to be Rs. 22,905, which was immediately paid through my net banking account. On 11/08/2014 a SMS from your side informs me that the DEL-DED segment had been cancelled. The message read as follows: "Trip ID 14072611680 Your DEL-DED segment has been cancelled: PNR Y4K7CF, flight s2-363...

MONALISA BHAKAT

Posted on Oct 02, 2014

sir, Myself Monalisa Bhakat ,wants to say I have cancelled my indigo flight reservation ticket on 15.09.14 having the details: PNR No- BEYKWR DOJ-01.10.14 From -Srinagar to Jammu But I have not got my balance return but when I contacted the customer care number they are saying that we have already processed your balance on your account. For this I am attaching the details of my Ticket as well as my Bank Updated PassBook to them. But they claimed that they have sent money. But my bank details did not show that. So kindly look after this matter & help me to get my money. Regards, Monalisa Bhakat Mo-08420734161 Email-rajeshphysics2011@gmail.com

kumar aditya

Posted on Oct 01, 2014

i booked ticket from air india on 1/10/2014 ticket was not booked but they deducted my 40000Rs .when called on the number given on their website they kept me on hold for about 1 hr and did not give satisfactory answer they told me that my money will be refunded within 48 hrs but they were not ready to give surity for ticket at that time.irequested to block the ticket till then.but they denied.i want to complain that why they can keep money with them when there is no surity from there side .it is a big amount how can any one book other ticket without money.

Manav Jolly

Posted on Sep 27, 2014

We had flight bookings on Spicejet for Srinagar, for 2nd October and return on 8th October. After the DGCA directives we got the tickets cancelled. But, the refund issued to us is only 40% of the amount paid initially for the tickets. This is highly unfair on the behalf of spice jet as the directions state that no cancellation should he charged for passengers who wish yo cancel their trip. Also, we have 2 small kids and its very unlikely for us to travel with them with the risk of an epidemic outbreak.

Oinam Nandakeshwar Singh

Posted on Sep 18, 2014

On the 8th Sept., 2014 I booked a flight ticket online through makemytrip.com for a round trip journey on the 19th Sept. from Imphal to Guwahati and from Guwahati to Imphal on the 21st Sept. But, I requested to cancel the flight on the 21st Sept. and on the 17th Sept. I got an email for the confirmation of my cancellation. I had doubt that the company cancelled both the flights, so I made an enquiry and one customer executive told me that only the flight for the 21st Sept. has been cancelled. Again on the 18th Sept. I got an email informing that both the flights have been cancelled and for that I have been charged as penalty a sum of Rs. 3500 out of Rs. 5872 which I paid through netbanking while I booked the flights. So, my request is that makemytrip.com makes me a problem, the company had cancelled my flight which do not want to cancel. For this the company has to pay compensation to me. Please help me in this regard.

Tirtha Kalyan Bhattacharya

Posted on Sep 10, 2014

I booked an international flight ticket from www.cleartrip.com on 10 July, 2014. It was an Etihad Airways flight from Kolkata to Manchester and was dated 9 Sep 2014. The Ticket Number is 6075268772399 and the Trip ID as provided by Cleartrip.com is 14071012429. The ticket Cost INR 33,850. I was assured FULL REFUND UPON CANCELLATION by the Cleartrip website, and I hence proceeded to cancel said ticket on 2 Sep 2014. After cancellation, I was sent an email assuring me that my money would be deposited into my account. However, I did not receive any money. Upon calling up Cleartrip Customer Care, I was informed that the ticket I bought was "Not Refundable on Cancellation" and that I was to receive NO MONEY AT ALL. I think this is dishonest because the flight came up in the search which I made specifically for refundable flights, and the fact that the ticket is non-refundable was mentioned nowhere in the website or even in the ticket. I can provide documents. Please Help!

Arnab Chatterjee

Posted on Aug 21, 2014

This is inform you that on 10th aug I purchased the AIR AISIA ticket as per PNR no. ( R85VFV ) given above and same day I made request for cancellation due to unavoidable reasons . But I was told that the deduction will be huge : Rs. 1740 per passenger against base fare of Rs. 2590 . I paid total 9300 for 3 tickets and refund will be around 3600 , which is a big loss . Most air Asia fliers are from small to middle income families who cannot afford to pay such high cancellation charges . for eg , I will hesitate 100 % to book Air Asia next time now that I know cancellation can be a huge loss . I the airline persists such policy , I can assure you from experience that many budget fliers will avoid the airline once they experience such huge loss . Many may not even write a response like me because they may not be fluent in English , but they will not fly again . AND EVEN AFTER REGISTERING 4 COMPLAINTS ONLINE SINCE 10TH AUG , AIR ASIA AFTER 10 DAYS SENT MAIL THAT THEY WILL NOT REFUND !

CHETAN PAREKH

Posted on Aug 18, 2014

Convenience fee charged by all airlines is cheating and is not transparent and contest same

PARAG MANGAL

Posted on Aug 13, 2014

I have booked my tickets from Gwalior to Bangalore by Air India. This includes connecting flight (Gwalior to Delhi and Delhi to Bangalore). Gwalior to Delhi flight got cancelled by Air India. When i am asking for compensation they are denying. I have booked flights in higher rates from Gwalior to Bangalore. But they are telling i need to go to Delhi by my own transportation.

shiv Lal meena

Posted on Jul 30, 2014

actually I have cancle go air flight ticket on 22.06.2014 flight no g8/394 Jaipur to Mumbai my NPR no.QCPZZ3 Not yet refund my money max.time limit refund 15 days I wait last 30 days but not refund

Abira Roy

Posted on Jul 20, 2014

I am Flying Returns Member (Membership No: 133445844) from April 2013. It has been almost 1.5 years and still have NOT received the membership card. I had called multiple times also and every time I am told that it will be sent soon. Despite of several calls and emails to Air India, till date no resolution is provided and no one from Air India side seems to have any bottom-line responsibility to resolve such long standing customer issue.

Suryanka Kalra

Posted on Jul 11, 2014

I had booked my cousin ticket with the following details on 14 May 2017 Name of airline- Go Airline Date of travel 9 August 2014 From Delhi to Nagpur Flight no GB 141 Agent booking the flight : Uniglobe Pawansut Travels Booking reference TFS25V Goair cancelled the flight from Delhi to Nagpur. I am offered a full refund however my cousin is arriving from Italy at 2 pm that night and go air was the convenient flight with baggage allowance. Since the cancellation is due to no fault of ours I requested Goair to arrange for the international baggage allowance allowed on your flight for Indigo airlines 5.45 am flight so that i can cancel thr ticket and book that one accordingly.However i have not received any response from Goair. It is highly unprofessional to leave passengers stranded like this. Hence, i request you to register my complaint against Goair

Puja Srivastava

Posted on Jul 09, 2014

Hi, The two Kingfisher flights IT205 (12th Jan 2013) and IT214 (20th Jan 2013) got cancelled for which I never got a refund. The entire amount of Rs. 21885 seems to have been forfeited by the Kingfisher Airlines. Please accept my complaint against the Airlines and help me recover my hard-earned money. Thanks and Regards, Puja Srivastava 9871485621

Prashant K Gunjan

Posted on Jul 03, 2014

Hi, This regards to PNR no 8P68KQ, Go Air. On 11th July, I have booked ticket for my relative Vaibhav in Go Airline though your call centre. Travel date was 12th June, from New Delhi to Patna for 5.10 pm flight. While making payment, on your IVR, after completing all proceeds, suddenly get the message that there is technical error. But amount was debited from my SBI Credit Card. Same I have informed to call centre guy. First they asked me to check my bank for the transaction. When checked my bank has confirmed that transaction has happened. My Bank has informed that Go Air has claimed the money on 12th June and transaction no is 044338 and Amount Rs 6501 Same I informed to GO Air customer care desk. and Since than I am doing follow-up with them but they have failed to give any information. I have shared my monthly statement with GO air, and had word with their Floor Manager Mr Amit and Mr. Pravin. and written to there all e-mail id like feedback, refund and nodal officer.

venugopal mk

Posted on Jul 03, 2014

Subject: cancellation of ticket booked under ref no. 10091311184BFMT through flymantra. TICKETS WERE BOOKED FOR JOURNEY FROM CALICUT TO MUMBAI ON 5TH JANUARY, 2014 FOR THE FOLLOWING: 1. MK VENUGOPAL 2. RADHA KRISHNAN AIRLINE PNR NO. Z1OVO AIR INDIA KINDLY CANCEL THE ABOVE TICKETS AND REFUND THE AMOUNT. ABOVE MSG WAS SENT TO FLYMANTRA ON 24TH DECEMBER 2013 AND TICKETS CANCELLED. DESPITE REPEATED REQUESTS VIA EMAIL AND LETTERS NO REFUND HAS BEEN RECEIVED SO FAR. FLYMANTRA IS NOT RESPONDING ON PHONE ALSO. KINDLY HELP IN GETTING OUR REFUND REGARDS VENUGOPAL

Vaikunth Prabhu

Posted on Jul 01, 2014

Subject: RE: FLIGHT CANCELLED BY AIR INDIA BUT PENALTY TO PASSENGER TKT.NO.0985267599297 I had booked a ticket from Delhi to Mumbai through IRCTC portal . How ever the flight was cancelled by air india and i had to book another ticket to return to mumbai. Now i have been charged Rs.1829/00 as cancellation charges though it was not my fault that the flight was cancelled. I had approached the Air India counter at delhi. They said i would get full refund and marked the same on my cancelled ticket but from the agent whihc in this case is IRCTC. Now both IRCTC and Air India is playing football with my conplaint and neither is giving the refund. Kindly do the needful

Umang Trivedi

Posted on Jun 24, 2014

Dear Sir/Madam, I would like to lodge a complaint against Indigo Airlines. I had booked 3 tickets and wanted to cancel 1 out of them. When I tried cancelling, all the 3 tickets got cancelled without any warning. When I called call center they told that I should have called the call center for this. However, this is no where mentioned on their website or ticket. Hence, this is hiding crucial information from customer leading to loss. I have lost Rs 19,000 because of this. I request you to kindly help me file a case against Indigo Airlines and get compensated.

Herman Nazareth

Posted on Jun 24, 2014

I boarded a Jet Airways Flt 9W521 on 22/06/14 from Jeddah to Mumbai. During my baggage checkin my baggage allowance was exceeded by 2 kgs (payment token can be provided if required) which I promptly paid. On arrival at Mumbai, after nearly waiting for about an hour after the baggage started arriving on the carousel, there were no signs of my baggage. On checking with the Airline staff at Mumbai, I was only then told that my baggage had not arrived and that it was offloaded at Jeddah prior the plane took off. To add to it there was only one ground staff attending to the passengers whose baggages did not arrive too. As per IATA rules the Airline did not even compensate me to make provisions till I could avail of my belonging in my baggage. The above amounts to deficiency in service and as such I should be adequately compensated, appreciate if you could kindly take up the matter with Jet Airways and keep me advised of the developments. Thanking you in advance.

Rahul Talwar

Posted on Jun 23, 2014

I am filing this complaint against Kingfisher Airlines. I have booked my return flight from Bangalore - Jammu for 2 passengers date 1st November 2012 under PNR GNONRC And Ticket Numbers are: Ticket No.(s) 0902472856065 0902472968213 Ticket No.(s) 0902472856066 0902472968218 Flight got cancelled by Kingfisher Airlines and no alternate flight was accomodated to us and we have been promised of full refund due to flight non operations. Since then i am following up with the company for my refund on all tickets through phone as well as email( toll free number (1 800 200 9000) and Land Line Number (+91 20 2729 3030)& 07798917590)/ email id's: chairman@flykingfisher.com'; guestcare@flykingfisher.com; refunds@flykingfisher.com callcentre.blr@flykingfisher.com; nodalofficer@flykingfisher.com however i have not received my refund yet and moreover i have been paying interest @36% on my credit card swipe for more than 2 years now. Please help me to get my hard earned money refunded to my account. Details of card Swipe: Date - 23/06/2012 :ICICI Bank Credit Card Transaction Reference : 75503722177002104333691for Rs. 21,906.00 Plus travel date change Charges levied on 07/08/2012 @ 1993+1993+950+950= 5886 under ref number 75134832221130112646075 under ICICI Bank Credit card transaction dated : Best regards, Rahul Talwar

chetan jain

Posted on Jun 16, 2014

Hello,my name is chetan Jain, I travelled from Mumbai to b'lore on 14th may and I received my luggage with broken lock. I complained with spicejet, and I was promised that the luggage will be repaired and returned back in a day or 2. It's been around 4 weeks but I haven't received my luggage. I mailed it to the nodal officer, and there was no reply. I then mailed the appellate officer, and i got a call from spicejet again, I have been told that same company lock is not available and they will return my luggage back without the lock, and they will compensate INR 1000 against the damage. The luggage is a big size hard case AMERICAN TOURISTER make. The luggage will be of no use without the lock. Now the airline is not responding, and they have no other option. my luggage is still with spicejet. Now I know that spicejet will not resolve and return my luggage. i am planning to file a case against spicejet in the consumer court. i hope the problem is resolved soon. Referenceno:CR/297351/2014

Dr. Asit Datta

Posted on Jun 13, 2014

During my return from USA under a Jet ticket (PNR: EBCZOV). .Because of the sudden cancellation (which was not informed to me, and it was not weather related) of UA 234 (CLE-EWR) on 5th Jan, 2014, United rebooked me at a later flight from CLE to DCA to EWR, and then EWR to BOM on a United flight (UA 48) on 5th Jan, scheduled to depart at 9.15 PM. The flight was cancelled and I had to make my own hotel arrangement at 3 AM and had to get my own transportation to go to the hotel. Following morning, they rebooked me on UA 9742 (EWR-BOM) and AI 776 (BOM-CCU). However, after arriving at BOM, AI denied my reservation, and I had to purchase ticket separately to fly from Mumbai to Kolkata, although I had already ticket for that. I have gone through terrible ordeal in this process and also financial losses. So I claimed full reimbursement of the expenses I had made from Jet Airways, with all documents. They refused to pay. I have been waiting for a long time with no outcome in sight.

Jaswinder Singh Pahwa

Posted on May 17, 2014

I traveled from Chandigarh to Mumbai via Jet airways flight 9W467 on 8th March 2014. Reaching mumbai I was told baggage is not traceable but will surely be traced and delivered. I even stated the staff that since there are valuables (jewellery) in make up kit of my wife as we were returning from a family function & was assured that it would be delivered. After few days I simply receive email stating bag is not traceable & are providing me compensation @ rs 450/- kg. It is horrifying that I have lost my valuables from hard earned money & I'm receiving email towards compensation. Please guide me for the same as I want to pursue the matter so that others don't suffer.

Rashmi Agrawal

Posted on May 13, 2014

Jet airways canceeled a flight which I booked 3 months in advace from Raipur - Hyd - Bangalore scheduled at 3:00 pm. They have currently rescheduled it from Raipur - Bombay - Hyderabad - Bangalore at 9:00 AM in morning and a travel time of 9 hours instead of 4 hours. The two options they are offering are 1) Raipur-Bombay-Bangalore at 9:00 AM I can't board that early due to prior commitment 2) refund of original ticket price 3 months ago I either want a refund at current price(so I can make a new booking)/rescheduling with my preferential timings (original booking schedule)irrelevant of the airlines

Vanitha

Posted on May 05, 2014

Hello, Greetings .I have been put into a lot of difficulty by Oman Air and hence would like to submit my complaint .I need the format to submit my redressal petition.

Peter Gibson

Posted on Apr 18, 2014

I was unable to get through on the telephone number provided by Jetairways for customer relations 022 61212300. I was kept waiting for 15 mins in one call and more than 18 mins in another call and never managed to speak to a person. Peter Gibson

Sivanand

Posted on Apr 08, 2014

I have booked the flight ticket online, but that fare was wrongly posted by "easygotrip" people. The money transaction was completed, and deducted from my bank account. Kindly do the needful on refund amount.

MAHABOOBULLA KHAN

Posted on Apr 05, 2014

Had Issued 4 Confirmed Tickets on Saudi Arabian Airline,They Denied Boarding stating Name Format is incorrect

Ajeesh Damodaran

Posted on Mar 27, 2014

I want to file a complaint against Emirates Airlines for the discomfort caused to me during my flight (Johannesburg-Dubai-Bangalore on 22nd /23rd Feb). The flight was late and I was not informed this in advance, even after knowing 12 hours in advance they were not prepared for the situation. I was forced to wait in Dubai airport for 19hours with only 2 meal vouchers. Hotel/Lounge access was also denied. I was also stuck in Johannesburg airport for 6hours. Staff in Dubai were rude and racially preferring other passengers. I had initially asked for a compensation of 1000 Euros from Emirates which they denied. I want to now file a case and demand 1.5 million INR for the discomfort, harassment, mental agony, physical torture, waste of time and money they caused me. I have back problem and has a disc prolapse surgery in 2007. I wanted to know the procedure to file a case for compensation. Kindly guide me.

T.Unni Krishnan

Posted on Mar 24, 2014

: Non-Refund of Kingfisher Airlines ticket vide PNR NO :BLXUAA & IQXUXT OF RS 20,935/- reg:- ort Blair Airport for Port Blair to Chennai & Chennai to Port Blair sector on 07th September,2012 & 3rd June,2012 .But on both the days the Flight was not operated .The detail of Ticket are given below: SlN Name of passenger PNR NO Ticket No Date of journey Sector Amount 1. T.Unni Krishnan BLXUAA 0902173080944 07April,2012 IXZ toMAA 4,127/- 2. Yasmeen Razik BLXUAA 0902173080945 07April,2012 IXZ toMAA 4,127/- 3. Aditya Krishnan BLXUAA 0902173080946 07April,2012 IXZ toMAA 300/- 4. T.Unni Krishnan IQXUXT 0902173080948 03June,2012 MAA toIXZ 4,127/- 5 Yasmeen Razik IQXUXT 0902173080949 03June,2012 MAA toIXZ 4,127/- 6. Aditya Krishnan IQXUXT 0902173080950 03June,2012 MAA toIXZ 4,127/- TOTAL 20,935/- Now till date the total Amount of Rs 20,935/-(Rupees Twenty Thousand Nine Hundred Thirty Five Only) was not refunded. I have much urgent of money because my Grand Mother is admitted in the Hospital.

VIKASH KHARE

Posted on Mar 24, 2014

I made an air india return flight booking from Bom to Blr on 22nd Jan 2014 online. due to some problem ticket was not generated. I was told by the customer care on 25th Feb that the ticket was not booked and I would not be able to travel. I asked to cancel my booking and refund my full amount, which the customer care agreed on phone and suggested to write to e-commerce. Meanwhile I made some alternate arrangements for travel. Next day they sent me a mail stating that the tkt had been confirmed and I asked them to cancel as I would not travel. After a few phone calls and mails exchanged, I got a mail in response to my detailed mail for full refund that it was being processed and the amount would be refunded. After a few days I got only the partial refund instead of full refund. I, then sent a mail asking for reasons, it was not replied. I can forward you all the correspondence if required. Booking details: Web Reference: AIBE11004385 Booking Reference: JHHQM Date: Wed 22Jan 14

Mahender Kumar

Posted on Mar 19, 2014

I had booked Spice Jet ticket from BLR to DEL on Feb 27 for 21.05 Hrs for April 8th flight date; today Mar 19th SpiceJet has written to me stating that "due to the introduction of our new summer schedule" they are changing the flight time to 18.45 Hrs i.e., preponed by 2Hrs and 20 Minutes. I have planned my trip and booked my tickets accordingly, now if i have to cancel and buy tickets on another airline for departure after 21.00 hrs, the tickets are INR 6000 more costly. Questions: (1) What is my rederessal with SpiceJet? Is there a forum like DGCA or Consumer forum that can provide me relief? (2) Can i not get Spice to pay the INR 6000 over and above refunding my full money so i can go and book another ticket in another airline hat is departing after 21:00 hrs? thanks,

Megha Kabra

Posted on Mar 16, 2014

airline company offering discounts on early booking got my interest in booking the tickets online I had booked two tickets on flywidus.com owned by (Seven Seaz Vacations Pvt. Ltd) on 14th march at 5.01pm for 2 passengers on flight 9W-316 and have also received a sms saying my request is confirmed .after 2 hours the same company called me to say flight cannot accomadate u with this low cost after deducting my credit card . they are asking me to pay 5000 extra for the same tickets .they have not even refunded my money . becoz whenever i call them they say this ticket is in refund status. i need help against this please .

Netram Sahu

Posted on Mar 11, 2014

I had booked two confirmed ticket of Airline through Akbar Travel. My flight take off timining was 11 am on 4 dec 2014 and i reached there at 10:00 am around. They booked only one sit and they didn't book sit for second confirmed ticket. At that time they said that they will refund full amount for second ticket. I had claimed for refund amount in Akber travels they told me that i have to submit stamp copy from Airline. Then i visited to airline at myrine drive and they told me that for full refund i have to contact to duty manager and when i visited to domestic airport they told me that i have to contaced to air line costumer service for full refund, then i contacted to air line customer service. But they are saying that i had visited their at 10:19am, so they can't refund full and for this i have to contacted to Akber Travel. Again i contaced to akber travel and they are not refunding full amount withough stamp copy of Airline. I need you help so please help me.

v

Posted on Mar 11, 2014

testing

Anish K Raj

Posted on Mar 10, 2014

Please help me to take legal action against Lufthansa airlines for delaying my baggage for 5 days. I am sending detailed complaint through your mail.

Swarjit Das

Posted on Feb 28, 2014

Hi, While booking ticket in Indigo flight, my name was wrongly printed due to my fault- (the surname became wrong). The airline T&C before booking itself says, names cannot be changed. I have written to airline for reconsideration & address the issue as exceptional case since a. the travel is in June and ticket booked now b. within 24hrs of booking we have realized the mistake and raised complain. The mistake is "Swarjit Mazumder" should be "Swarjit Das", surname. Could this be considered under any circumstances. I have some mails records to Indigo and my travel ticket with me. Best Regards Swarjit Das +91 9686655008

Amandeep Maini

Posted on Feb 26, 2014

I booked a return ticket at www.yatra.com from Delhi to Bhubaneshwar on 22/01/2014 for a charge of Rs. 6181 for journey date 26/02/2014 to 27/02/2014. I got confirmed pnr status of return flight but pnr for onward flight was unconfirmed at that point. I had not been instructed by the company on what should be done if a ticket is unconfirmed on booking. Neither was there any communication that the ticket is still unconfirmed. When I checked my pnr status on 25/02/2104 it was still unconfirmed. I called the customer care helpline and the executive over there said that since your ticket was unconfirmed at that point and due to large fare difference between ticket price and current price they will not confirm my ticket. I had a very important planned engagement in Bhubaneswar for which I booked the tickets well in advance but due to lack of communication from the company I had to suffer mental trauma. I was left with no other option but to cancel my trip. Booking reference# 220114130397

abhishek acharya

Posted on Feb 18, 2014

Hi, I had booked indigo flight from Raipur to Bangalore (PNR D1TFTP) in Oct 2013 for three adults and one child. I paid the charges using American express credit card (amount 14000 INR) and using Indigo vouchers (amount 16000 INR). I cancelled one ticket for one passenger from this itinerary (pnr G366PW). At the time of cancelling, I was informed that 6500 INR would be refunded to my credit card account. I followed up on the cancellation in Nov and again in Dec and each time I was promised by call center executive that amount will be refunded soon in my credit card account. On 18th Jan 2014, when I called indigo customer care to follow up on payment, I was informed that there will not be any refund since payment was made using mix of voucher and cash/credit card. This process is quite unreasonable, since I paid about 14k INR using my credit card, the required amount must be refunded. Request you to take up this matter with the Airline.

Sandeep Raghuvanshi

Posted on Feb 17, 2014

i had traveled on Jet Konnect Flight No 9W 7035 on 22 Dec 2013 from Mumbai (BOM) Bhopal (BHO); along with my wife and daughter for my grandmothers funeral. I had paid an hefty amount of over 40000/- for this tickets as it was important for me to attend the funeral. However, flight got delayed by over 4 hours citing reason as bad weather. Their was no communication made to me informing delay before the actual time of flight departure i.e. 5.30 am in the morning. For the entire 4 hours delay, no one from your staff gave reasonable answers for the delay. In-fact,passengers had to show agitation by gathering around the boarding gate so that jet team could listen to us. Their was no support service offered by Jet staff not to mentioned they being rude I had booked the 5.30 am flight being very costlier so that i could reach in time. Otherwise; i could have booked your alternate flight to indore and reached BPL well before. I am seeking refund of airticket amount.

Vithal G Chapke

Posted on Feb 12, 2014

I travelled from Sydney to Mumbai via Delhi on 11th Jan 14 by AI 301 flight.( ticket no 0984144698291)one bag did not arrive on belt No 14.I collected the after long waitof 40hrs. When asked for taxi fare they denied my expenses of Rs 1200/ As per Air India baggage delay I should have got compensation of Rs 3000

Vikas Dilawari

Posted on Feb 12, 2014

I had a confirmed airticket for Mum- hyd section and despite being on time I was not issued a boarding flight as the flight was over booked. I had to cancel my entire trip and I was paid a compensation of Rs 3000 as per DGCA guidelines which is not acceptable despite Jet Airways acknowledging its their mistake

PRASAN KUMAR NAYAK

Posted on Feb 02, 2014

HI, Myself and my wife travelled through Jet Airways in the month of Jan'13 from Mumbai to Bhubaneswar to attend a marriage. After we went out of the Bhubaneswar airport, we noticed in the taxi that one of my bags lock was broken and my Tommy Hilfiger watch, my Kodak camera and my Satya Paul belt was stolen which was in total was for Rs. 25000/- The watch was given to me as a gift by my wife on my marriage and it was brand new hence more than money it had more of emotional values to me. I immediately called up the call centre and informed them of the incident. The person on the phone told me that they will check the CCTV footage and will find out who had done this heinous act. After that I have written almost 25 emails to them but they are just indifferent towards the grievance. They have not even tried to do anything other than just saying a "sorry". They have been simply protecting the culprits and didn't pull up the CCTV recording at all as they knew that will pose them to difficult

Rajesh

Posted on Jan 31, 2014

Booking showed refundable before booking, non-refundable afterwards.. Trip ID: 1312302323 www.cleartrip.com was agent

M. Ray

Posted on Jan 23, 2014

Air ticket when cancelled how many times penalty is charged if a flight is taking break one or two times on the way. I cancelled ticket from kolkata to chandigarh supposed to take break at delhi when cancelled they took penalty 4 times i.e Rs.1800x4=7200 for kolkata to delhi, delhi to chandigarh and the same when back. I cant agree with this because i purchased ticket upto chandigarh why i should give penalty for its taking break. I want to know rules and regulation regarding this. My airticket was of jet airways

sreenadh

Posted on Jan 14, 2014

This is with reference to the flights cancelled or diverted on 06.01.014 due to bad weather/fog in Delhi. I have my trip scheduled from Hyderabad to Delhi on the same day, but due to bad Weather my flight Indigo - 6E-306 was diverted to land in Ahmadabad. Now during this time we have called Aeroflot and explained them about this, they have asked for the delay certificate and we produced it .We were provided with accommodation for that day by Indigo and were given another flight to reach Delhi next day. Once after reaching Delhi when I tried to meet Aeroflot, None was available to meet in person and when I called they replied me saying we don't have any good "relation" with Indigo so either you ask Indigo to arrange a transport for you or Re book a new flight. I have explained the same to Aeroflot call center and they issued me a Virtual coupon in mail which I cannot understand and none of the Aeroflot ground staff were available to help me. I have lost my total money of around 43000

Arun

Posted on Jan 14, 2014

I booked a ticket in IndiGo Airlines Booking Reference No U3VLSV. Paid through Net Banking. The amount was debited to my bank account but the ticket has not been issued. Got an indifferent and unprofessional response from the call centre person (Fazal) who refused to issue the ticket despite receiving payment from me nor was he willing to escalate to a superior. I have had problems with IndiGo booking in the past and find it surprising and in contrast to their other services.

Ritesh Parmanandka

Posted on Jan 12, 2014

The undersigned, is the member of Kingfisher Airlines.They had frequent flyer programme called King Club.In that we can redeem points for free travels.The membership no.10153415.Suddenly they stopped working from few months.I have more than 50000 points with them.We have requested them to transfer it in my another airlines account or to give cash of it many many times.They r not listing at all.For to accumulate points we have spend money on their airlines.The main office is in Banglore.1 point is equal to Rs1.50/- So,I request u kindly solve my matter as earliest & send the reply

senthil nathan

Posted on Jan 03, 2014

i have booked a ticket with air asia airlines,i had triple vessel block in my heart and my docter advised me not to travel.on my health ground i request airasia airlines to cancell my ticket .They have cancelled my ticket on my request and sent me advise to avail the cancelled ticket amount by using the user name and password given to me.since iam advised not to travel by my docter i have booked a ticket in my friend who is going travel by air to get credit amount of my cancelled ticket amount.but though i had booked the ticket through my username passward the airasia airlines has not deducted the credit amount and asked to pay the full ticket amount.then i have paid the full amount.now i should get my cancelled ticket amount,i cant travel because of my health condition,airasia airlines asked me to avail the credit amount before 04/01/2014.now i whant solution to get back my cancelled ticket amount.i whant your help in this regard

Navin Kumar Gupta

Posted on Jan 01, 2014

My expensive items have been stolen from my luggage (which was locked). I have raised complain in the Emirates forum, however they have not given me any solution yet. They were supposed to get back to me in a months time. However it has been 2 months they have not get back to me. I have also sent several reminders (around 5 times) to them but not response from their end. I have raised my complain on 7th November 2013. I did not expect this kind of behaviour from such a reputed aisrlines. Can you please look into this and get my stuffs back from them asap.

Virinder Miya

Posted on Dec 27, 2013

Persistant stonewalling or refund on tickets cancelled about 5 months ago, through goibibo.com

Rajeev Kapoor

Posted on Dec 24, 2013

I took a flight from Delhi to Bangalore on 16th December on Go Air Flight G8 115. On reaching Bangalore I found that the Lock on the suitcase was broken and the Suitcase was damaged. Even some of the valuables were missing from the Suitcase.I was promised by Mr. Crooke (Duty Officer) that as per the system of the Go Air they will respond to me within 72 Hours. Today being the 5th day I called up the number given by Mr. Crooke and to my surprise the call was picked up by Ms. Ranjana and was conveyed to me that being today Mr. Crooke is on Sick leave she will get back to me in hours time after checking the status. When I didn’t received any call from Ms Ranjana , I called her up after 3 Hours but to my surprise she said as Mr. Crooke is on Leave and because he was dealing your case , the response will be given by the same person only. I was really surprised with the unprofessional response from Ms. Ranjana because according to me I was dealing with Go Air and not with an Individual.

PANKAJ KUMAR

Posted on Dec 20, 2013

Dear Sir/Madam Re:Refund of Booking ID: NF2204128767799 I have booked a flight from Mumbai to Kolkata through Make My Trip on 3rd of Oct 2013, then followed by two time rescheduling attempt on 17th Oct 2013. which failed , so finally we cancelled the ticket. I have been consistently escalating the issue of refund since Oct 2013 but they are not refunding one transaction of 1250. I have written them several times and called them N no. of times but no response they always tell me that they have already refunded the amount but it has not been credited in my account as on date i.e. why I have attached both the statement my Bank & Credit Card statement were you can verify that they have only credit two transaction and one transaction of 1250 is due I am forwarding the latest Bank account statement and credit card statement were I have received the money. Transaction details are as following: Payment Made 3rd Oct 2013 Make My Trip :6888 (By Central Bank of India Credit Card) 16

Shakti Gurha

Posted on Dec 17, 2013

Complaint against Expedia India P Limited 22 Floor,Tower 5C,DLF Cyber City,Gurgaon–122001 (travel agent) and Oman Air (the airlines) There was a change of itinerary from airlines side and I had to book another ticket at higher cost. The airlines refused to give full refund and deducted Rs. 3465 as cancellation charges. Difference in ticket cost is Rs. 9,812. Expedia Itinerary Number: 1752508492

Ananjan Chaudhury

Posted on Dec 03, 2013

I had booked a two way ticket to Bangkok from Calcutta by Air Asia. I had planned a trip for my family commencing on 6th Dec 2013 and return on 12th Dec 2013. My booking id is D6TVYF. Additional details of the flight are as below Departure: FD 2672 on 6th Dec Arrival: FD 2671 on 12th Dec Attachment: Ticket details Due to unstable and volatile political scenario I requested Air Asia Airline to cancel my bookings and make a refund on humanitarian grounds but in spite of my repeated requests, Air Asia did not bother to even attempt to help leave alone making a refund. International news channels like BBC and CNN are also following the recent developments closely and several tourist advisories have warned tourists regarding present situation that things are turning from worse to worst. Due to such an unfortunate circumstance, I had called the Air Asia customer care center and requested them to help me on humanitarian grounds and cancel and refund my tickets. In spite of calling time and

Anindya Sengupta

Posted on Dec 03, 2013

Please note that I have purchased an air ticket for my daughter Ms. Suyasha Sengupta by Indigo Airlinesfrom Delhi to Kolkata & back. Booking reference number F36CMX. On November 26, 2013 the date of journey was revised from Dec 7 to Dec 3, an amount of Rs. 3739 was deducted from my credit card ( reference no. 00330756003 dated Nov. 26, Citibank Approval number 515313). At the time of purchase the Customer care executive mentioned that the payment will be updated shortly as there is some issues & he will email the revised ticket. After two time consuming follow up till now the ticket showing payment due. My daughter is travelling alone & will have money to pay. I feel both of us are harassed by the ineptness of Indigo Air Lines & this is not acceptable.

Tushar Agrawal

Posted on Nov 19, 2013

Sir, the complaint is regarding the Spice Jet flight. They didn't allow me to board the flight scheduled from Delhi to Kathmandu at the time when I was to attend my Diwali festival after such a long period.I travelled all the way from mUMBAI TO DELHI TO BOARD THE FLIGHT BUT They didn't allow me. When i returned home i submitted them the proof of their mistakes after realising which they said sorry & refunded the ticket amount. When i gave them the request for compensation, they just refused each time. The deatails of the complaint & coomunication with the co, has been sent on mail@consumerredressal.com for you reference. Please guide me accordingly & help me for compensation.

prabhat chaturvedi

Posted on Nov 15, 2013

Dear sir a connecting flight was booked from BAGDOGRA airport to Ranchi via kolkata in AI 722 and AI 9785 for 10 October 2013 vide pnr no J5m4q for mrs uzma Prabhat chaturvedi f/32 and miss mantasha Chaturvedi f/6. Earlier a msg was conveyed from Air India at about 1000 hrs on 10 October that flight no AI 722 is delayed by 40 min and rescheduled at 1520hrs in p lace of 1440 hrs. I personally contacted with Bagdogra , Kolkata and Chennai Air India office that “Will it be comfortable for female passenger to complete journey in short time.” They gave me assurances that it’s their duty to give required assistance at Kolkata airport I was in contact with mr David at BAGDOGRA airport of Air India. Flight preceded at 1715 hrs and landed at appx 1810 hrs at kolkata airport before that the connecting flight AI9785 was flew. Where as no support was provided by Air India duty manager Kolkata and build up pressure for cancellation of tkt from Kolkata to Ranchi. Mrs uzma and miss mantasha both wer

SATHISH PR

Posted on Nov 08, 2013

I HAD A FLIGHT BOOKING IN KINGFISHER AIRLINES ON 15TH NOV 2012 FROM BANGALORE TO SRINAGAR, TICKET COST WAS 8000/-(APPROX). KINGFISHER AIRLINES CANCELLED FLIGHT BECAUSE OF THAT I HAD TO BOOK TICKET IN OTHER AIRLINES BY PAYING RS. 15000/-(APPROX). KINGFISHER AIRLINES NOT YET REFUNDED MY CANCELLED TICKET AMOUNT OR ANY COMPENSATION FOR MY LOSS. HUGE LOSS OF RS. 8000/- AND 15000/- . JUSTICE MAY KINDLY BE ACCORDED TO ME AT THE EARLIEST.

Colonel Rajesh RN

Posted on Nov 07, 2013

I had booked a ticket through the website of Indigo Airlines and cancelled the same through the same website. I got the report about the cancellation also. When I enquire for my refund, the customer relations state that the ticket has not got cancelled. I have the print of the webpage. How to go about further? Please guide.

Julie Correia

Posted on Nov 06, 2013

I booked two tickets for my parents for 6th Nov from Goa to Mumbai by SpiceJet. I had called the call centre and requested for a wheelchair as my mother is sick. the airline took the request and confirmed. They reached the airport and the airline staff are telling her why you need the wheelchair it is close by. Who the hell are they to decide???????????when I have specifically asked for a wheelchair obviously she would be sick. No one wants a free ride on a wheelchair. I then called the call centre they tell me you need to inform the airhostesses in Mumbai and if there is they will arrange......I want an explanatio from spicejet and a written apology from the airline.

Hirok Bhattacharyya

Posted on Nov 01, 2013

We had purchased 2 tkts(6 pax) online for the flights to Jammu to kolkata of Kingfisher airlines. But due to sudden stoppage of flights we could not avail the flights and KF has not refunded our money. We had written lot of emails to them and talked over phone but they did not return the money. It is almost more than 1 year have been passed. Kindly guide us how can u help me as a lot of money has been blocked unnecesarily

ashwin joglekar

Posted on Oct 22, 2013

Ticket for PNR U9F2PT/E1HVHY in name of Vaishali Joglekar for Port Blair – Chennai – Mumbai sector on Spice Jet for 13th November was booked through Sai Ganesh Travels sub agent for HInd Musafir on 26th July Please note for cancellation for this PNR we have been asked to pay/charge INR 2500 by Agent Hind Musafir /Sai Ganesh Travel as “Nominal Cancellation Charges” which is totally unfair on total ticket cost of INR 11000 . I Checked with Spice Jet help desk and there are no charges by SPICE JET for this cancellation and there was no such notice given to us while booking. Spice Jet Help desk is unable to help as they have no control over agents charging such fees Please assist , When contacted there is no positive response from Hind Musafir agency

HARIHARAN SHIVARAJAN

Posted on Oct 22, 2013

I BOOKED AN AIR INDIA FLIGHT TICKET EX-LONDON-MUMBAI FOR TRAVEL ON 28.10.2013 FOR MY DAUGHTER SUKANYA SHIVARAJAN. I HAD TO CANCEL THIS DUE TO CERTAIN CHANGE IN MY DAUGHTER'S PROGRAMME. NOW MAKEMY TRIP INFORMS THIS BOOKING IS NON-REFUNDABLE. REMEMBER AMOUNT SPEND IS Rs.30,077/- AND THEIR ARE SQUARELY PUTTING THE BLAME ON AIRLINES. MAKEYTRIP SHOULD HAVE GIVEN A POP-UP WARNING THAT THE BOOKING IS NON-REFUNDABLE AT THE TIME OF BOOKING ITSELF. THIS IS A DEFICIENCY IN THEIR SERVICE. IT APPEARS THAT AIR-INDIA (GOVT. ENTERPRISE) IS STEALING OUR HARD EARNED MONEY FOR PAYING THE LONG OUTSTANDING DUES OF THEIR EIMPLOYEES. SHAME ON THEM. I ONLY WISH THIS COMPLAINT REACHES MAKEMYTRIP, AIR INDIA AND MINISTRY OF AVIATION AND MY GRIEVANCE IS REDRESSED. KINDLY LET ME KNOW WHETHER I HAVE TO LODGE A SEPARATE COMPLAINT TOO.

SAMEER KUMAR

Posted on Oct 18, 2013

We book an e-ticket from goibibo.com for travelling on 8-Oct-2013 by Air India flight from Delhi to Jabalpur at 12.15PM,the departure time was rescheduled for 1.30pm and we got and SMS from goibibo that "Dear customer,there is a schedule change in your flight AI9617 from DEL to DEL.It will now depart at 1.30pm on 10/08/2013.Tuesday."and the SMS was wrongly written as DEL to DEL (the correct was DEL to JLR) due this wrong SMS security officer did not allow us to enter the terminal and we missed our flight.We have already made a complaint to goibibo and waiting for their response.We had a loss of Rs7800 and booked another ticket which costed Rs13500/=.We missed our important family function at Jabalpur.We request your kind intervention in this regard.our contact details are Sameer Kumar Mob 09650024171,email sameercar@gmail.com,address Flat301,retech Apartment,Sec-21C,Part-3rd,Faridabad,Haryana,121001, you can visit www.goibibo.com and get contact details of the customer support.

amit chauhan

Posted on Oct 18, 2013

We are being taking for a ride by the makemytrip people. I had done a booking for kingfisher airlines from Delhi 28th Nov 2012 to Guwahati and return on 3rd dec from Kingfisher through Make My Trip . However 2-3 days before my journey I got the mail stating that flight has been cancelled. I asked for help from Make my trip to arrange trip but they did not help and I had to book my tickets at higher price. I was told that my refund would be there by Dec end 2012. And since then I have been chasing them regarding my refund but all in vain. I have contacted them numerous time but they are not even giving me any answers. I am really frustrated and irritated with their responses. I know the status of Kingfisher airlines.. However it also responsibility of makemyTrip , as the tickets were booked through them… Also I have read that they have started giving refund so when I contacted them after hold of 20 mins or so . My call got disconnected. Not sure what to do ? The details are as follows

Sana Malkani

Posted on Oct 15, 2013

Dear Sir/ Madam, More than a year ago we booked tickets of Kingfisher Airlines through Make My Trip. Soon after, Kingfisher Airlines closed down and our flights were cancelled. Ever since, we have been following up with Make My Trip for the refund; but to this date we have not received anything. Recently, I read an article in The Economic Times (dated October 9, 2013) which said that many travel portals including Make My Trip have started issuing refunds to passengers booked on KF Airlines. I immediately called and emailed Make My Trip to check when I would receive my refund but it was all in vain. No indication was given of when the refund would be given or even if it would be given at all. I am writing here as a last resort. We booked 5 tickets amounting to Rs. 30,000 which has been blocked for over a year. Please help us out. Thanks, Sana Malkani

K gowri Shankar

Posted on Oct 14, 2013

This is Gowri Shankar( Associate Director-HDFC Bank Ltd ) had a painful experience by travelling with your airways.This is the second time it is happening in the past I have lost my connecting train. I would like to take this to social media and consumer forum as Spice jet has taken ride of all the travelers for granted. On 10th Oct I booked my ticket to Hyderabad through makemytrip.com as I need to go for an important business deal for 2 Mn USD FCNR deposit . I booked for SG1261 flight starting from Chennai @ 11 Am And reaches Hyderabad to 12.10 PM. Based on this I booked my return ticket to Chennai by Indigo 6 E 383 as I need to attend an important meeting next day. After 1 hr of booking, I got a message your flight is being reschedule to SG 3309 and will start by 15.25 PM. I was really unhappy and lateron realized the makemytrip is charging higher for SG1261 than the SG 3309 trip. Inspite of knowing the fact that flight is cancelled they are selling the maximum fare tickets. I reached the airport around 2 PM and I waited at the Chennai airport. At around 3.15 pm just 10 min before the right boarding time, they announced that flight is delayed because of late arrival of the incoming flight. At 3.40 PM, they made an announcement for boarding at H4. Then the shocker came that the flight will go via Bangalore. We booked for a non stop flight, without being apologetic, they made just an announcement at the last min. Like me few more passenger fought with the official. The official told that the flight will land hyd by 5.15 PM as it hardly take 20 min to reach Bangalore. He convinced us to board the flight. I boarded the flight and after so many delay the flight took off at 4.30 Pm and reached Bangalore by 5 pm. After reaching Bangalore, they did the transit security check up for 1 hr in the flight. Every passenger got upset and they felt uncomfortable. They took off the flight at around 6 Pm and landed the hyd Airport at 7.10 PM. When I reached the baggage counter it was around 7.20 Pm and by that time they have made announcement for my return flight. I realized I landed hyd to board the return Chennai flight. I went and complained to floor manager – Mr Alphonsa after 20 min of waiting and repeated request to the floor exceutive. He requested to give a written complain. I have given the written complain also no ; 32305. I have not received any mails or apology from you people and I have to raise it up to the consumer forum and airport authority of India for all the inconvenience caused to me. What I Lost ?? 1. Spice jet is very well aware of the problem, but still did all the diversion tactics in the last moment, so that travelers couldn’t say anything about it. 2. Spicejet made as travel in via Bangalore, when we booked for non stop travel. We are charged for non stop travel fare. 3. Spice jet authoirities didn’t even mention about the arrival time of Hyd, they communicated wrongly as 5 .15 PM, if they would have told they truth I would have atleast cancelled my both the tickets and saved some money. 4. I couldn’t attend the meeting as per the scheduled plan. It’s a business loss to me and also to the bank as the deal was post pone after dusara holidays. 5. Its waste of time , money and effort. As I need to again go to Hyderabad because of the delayed effort. 6. More than I underwent a mental agony and torture by spice jet. All spice jet employ kept as in dark with no clarity of communication. 7. I realized that spice jet very well know that the flight has some problem but kept everybody in dark, if they would have initially told about the problem I would have cancelled my trip and saved the money. 8. Apart from mental torture and irritation I have incurred Monetary I have lost Rs 12422. As the business meeting didn’t happen I have to personally incur the loss. Spice Jet Chen - Hyd 5769 Indigo Hyd - Chen 6653 Total Loss 12422 9. I want spicejet to own the responsibility and I want a proper compensation for all the mental torture and every penny loss to me as it was so painful experience for me to digest.

rajeev takyar

Posted on Sep 20, 2013

sir, i bought a tkt with jetairways in april 2013.with a return booked on 4th of june 2013 i had to leave for paris on 30th of may 2013 .my siter duly called jetairways to cancel the booking since i was entitled to change my date 2 times free of cost .pls find enclosed my tel bill with jets call centre no.my agent in paris made a booking for me on the 2nd of sept 2013 for travel on the 11th of september 2013.i call jetairways callcentre on the 10th of september they tell me my ticket is not valid.since i was a no show on the 4th of june 2013 and that somehow i have used the 2nd part of the ticket(train between bruxelles and paris)even with repeated pleading with them many times they say it is yr fault.i had a business meeting on the 11th of september which i had to cancel out.till today i am stuck in delhi spending money and losing money everyday due to no fault of mine.i have gone to jetairways citycentre 3 times in connaught place they say they r waiting for reply.pls adv me what

kamna kapoor

Posted on Aug 24, 2013

sir,I have forgottan my shaulin jetconnect flight no.s2 4607 on23 aug.2013my seat no is25D please check and send to my address

Rajiv Thakkar

Posted on Aug 12, 2013

I had done a booking [PNR HSKTG] for Air India Flight AI661 for Sept 7, 2013 [sector Mumbai  Goa, 15:00 hrs] on June 14, 2013. I called the AI customer helpline [18001801407] for changing the flight from AI661 to AI984 [sector Mumbai  Goa, 5:15 hrs Sept 7, 2013]. The Gentleman changed the flight timings as requested and on inquiring did not suggest any additional payment for the change. On July 23, 2013, I was issued new [PNR YSQHS] for Air India Flight AI661 for Sept 7, 2013 [sector Mumbai  Goa, 15:00 hrs]. The reason being the ticket was cancelled by Air India for non-payment of penalty charges. On the call on June 14, 2013 I was not informed about any charges and this has been confirmed by Amrinder a supervisor in the call centre at Chennai [18001801407] that it was a mistake on part of the agent who made the changes on June 14, 2013 that he did not inform. The Airline is blaming the booking agent [Makemytrip] for opting for refund of the ticket instead of open for use

raxit padariya

Posted on Aug 09, 2013

This is raxit padariya and rita gurung. We travelling from kathmandu to ahmedabad via delhi on 27th july 2013. when we reached ahmedabad we will not get our luggage , airline people told us that we not have your luggage its missing some were in delhi ,you will get your luggage to you place by tomorrow evening . but i not get my luggage on that date so i call them and ask for my luggage, they told me that we found your luggage and we will send your luggage soon, i wait for another 1 day but still i not get my luggage, so i ask him a compensation for delayed my luggage more then 24 hrs. they people not response any thing , after so many mail from my side they told me that we will not provide you any compensation because u not having any return ticket, your will get delayed luggage compensation only if u have a return ticket, please help me regarding this.

a k gupta

Posted on Jul 19, 2013

HON'BLE THE PRESIDING OFFICER, 19 JULY 2013 GURGAON DISTRICT CONSUMER DISPUTES REDRESS FORUM, VIKAS SADAN GURGAON – 122002. 0124-2330220 RESPECTED SIR, SUB: DAMAGE OF OUR BAG BY KLM ROYAL DUTCH AIRLINES. WE TRAVELLED FROM BARCELONA TO NEW DELHI, VIA AMSTERDAM ON 17 JUNE 2013 BY KLM ROYAL DUTCH AIRLINES FLIGHT KL871 OUR BAG WAS DAMAGED AND WE REPORTED TO AIRLINE WHICH ISSUED THEIR TAG NO. KL 312417 DT. 17 JUNE 2013. (PHOTOCOPY ENCLOSED) WITH LOT OF AGONY WE ARE PAINED TO WRITE THIS COMPLAINT SINCE EVEN AFTER ONE MONTH SAME IS NOT REDRESSED BY KLM ROYAL DUTCH AIRLINES. OUR BAG WAS BRAND NEW, WAS DAMAGED IN FLIGHT KL 871 ON 17-06-13. WE HAVE BEEN TALKING TO 'MS.NISHA' IN THEIR OFFICE WHO IS INSISTING THAT WE ACCEPT IMPROPERLY REPAIRED BAG WHICH CAN NOT BE ACCEPTED. IT IS TORN NEAR WHEEL AND THEY SAY IT IS NOT ' MAJORLY DAMAGE'. WE REQUEST OUR GRIEVANCE BE REDRESSED.

Amit Shrestha

Posted on Jul 09, 2013

Hello, On June 29 2013, I flew with Spicejet flight SG45 from Delhi to Kathmandu. I checked in my baggage, and was given a baggage tag as well. But when I arrived in Kathmandu, my baggage was missing. I filled a complaint form (Property Irregularity Report), and was told that they would try to trace the baggage and deliver back to me. Today, it has been 9 days already, and I have not heard from Spicejet. I have been calling the ground staffs in Spicejet Kathmandu branch, and emailing the Spicejet Customer Service Delhi. However, none seem to be enthusiast about finding my baggage. I have a Dolpo trekking expedition planned for mid-August, for 2 months. And I had all my camping, trekking gears and expensive camera gears in the baggage. I also paid for the extra 5 kilograms for checked baggage. Clearly, the value of my gears are far greater than what Spicejet compensates according to their policy. I am willing to take legal action against them. Please help me. Amit

Rakesh Raghuvanshi

Posted on Jul 07, 2013

Sir I booked Jet Airways flight 827/S2-4601 Delhi to Tirupati on 18/02/2013. Jet 827 was delayed because of late arrival of jet 822 from Hyderabad,the incoming flight. Consequently jet 827 arrived late at Hyderabad and without waiting for connecting passengers from delhi by jet 827 the flight S2-4601 left for Tirupati ,leaving us stranded at Hyderabad. The attitude of jet airways staff at Hyderabad was very much indifferent as they were least bothered to help us and were only blaming their counterparts at Delhi instead of endorsing us in the other flight to Tirupati. We contacted Mr.Vishwanath the Jet Airways Airport Manager at Hyderabad .He also expressed least interest to help us reach our destination. I was accompanying my wife. I was shocked and very much disturbed to know from Mr Vishwanath that they can only send us upto Chennai and from Chennai we have to make our own arrangement for our booked destination with jet airways to Tirupati. Sensing inhuman attitude of jet airways w

Manish Shah

Posted on Jul 01, 2013

My Ticket # 7062873482472 and PNR#6VG6K8. Issuing agent: Akbar Travels . Confirmed Tickets were issued in my name KQ 203 BOM NBO DCKQ*6VG6K8 KQ 510 NBO ACC DCKQ*6VG6K8 I travelled Bombay to Nairobi as per schedule. Airline Staff at Nairobi Airport did not allow me to Board the Aircraft for flight # KQ 510 on 11 Dec, inspite I was holding valid ticket. Your check-In Counter Staff informed my ticket was cancelled.I had planned my meetings with customers in Accra, so I had to purchase Fresh Business Class Ticket. I complained to Akbar Travels (Agent), who wrote letter to Kenya Airlines. Kenya Airlines letter states ”Our investigations confirm that your booking from Nairobi to Accra did get cancelled due to a an unfortunate system glitch.” But they are not ready to refund the Fresh Ticket money collected from me. This is unfair. Please help me in getting refund from Kenya Airways.

Ajay Buti

Posted on Jun 22, 2013

Jetairways lost my luggage a month ago and is not responding. I had provided them the list of items and can produce all the receipts.

GAURAV GUPTA

Posted on Jun 07, 2013

DEAR SIR THIS IS REGARDING GO AIR FLIGHT G8 -344 DELHI -MUMBAI DTD 06/06/2013. THE STD FOR THE FLIGHT WAS 22.15 HRS AND A MESSAGE FOR DELAY WAS CONVEYED OF 23.15 AND THEN 00.15. ACTUALLY FLIGHT WAS SENT AT 13.20. DURING THIS PERIOD NOBODY FROM AIRLINES WAS THERE TO ADDRESS CUSTOMERS QUERIES AND WHEN AN ATTENDANT CAME AND CUSTOMERS ASKED FOR FOOD AND COMPLAINT BOOK HE BLUNTLY SAID THAT THEY HAD NO COMPLAINT BOOK AND ALSO REFUSED TO CALL ANY SENIOR MANAGEMENT PERSON I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AS LACK OF SERVICES AND BREACH OF TRUST. KINDLY REFUND OUR ALL FARE OR AT LEAST REPLY WHETHER A PERSON SHUD GO AT 3 AM AT MUMBAI AIRPORT. GAURAV GUPTA PNR G8-L4L7DO 9967739425 -- Gaurav Gupta | General Manager +91-9967739425 Classicmetal09@gmail.com Classic Metal Corporation A-402 Ramji House | Jambhulwadi | Kalbadevi | Mumbai 400 002 T +91 22 2203 7116 | F +91 22 2203 7115 | http://www.classicmetal.in

Anshuman Misri

Posted on Jun 05, 2013

Hi I had booked a kingfisher flight with PNR: kwsypr.I have not recived any refund till date. I tried calling ,emailing and everything no one will reply please help me. ticket number : 0902473043063 price: 14,881 IssueID : 570024 : deference number : 0900470516315 ticket number : 0902473043063 PNR: kwsypr Thanks, Anshuman 9886883337

Udaykumar Naik

Posted on May 09, 2013

I had a plan to fly to Kathmandu with my family. Before booking flight ticket, I did check instruction of Bureau of Immigration, India under link http://www.immigrationindia.nic.in/Instr_Nepali2.htm. Where in they clearly mentioned all member may not be require passport/voter card. ). However, the other family members must have some proof of their identity with photograph and their relationship as a family viz., CGHS Card, Ration Card, Driving License. Now SpiceJet is not allowing my wife to travel. Then while booking how does booking portal allow to book, at least portal should warn before booking.

Ankur Kundaria

Posted on May 09, 2013

harassment by Spicejet staff at Goa Airport while travelling from Goa to Mumbai. they went to Goa to spend some quality time with each other as they were celebrating their wedding anniversary. While travelling from Mumbai to Goa they didn’t had any problem but from Goa to Mumbai when they reached the airport half an hour before the departure time they both were asked for ID card which my father was having but my mother was not having at the time. They requested a lot to allow them as the flight time was nearing and my father was already carrying the I-Card but they didn’t listen and started asking them to go from one counter to another. my Mom and DAD are Senior Citizen even then also they were forced to go from one counter to another because of which they were very frustrated. Later when again request and heated argument they were allowed to go in. But when they reached the Gate the staff over there told them that the Door is closed and nothing can done now with reason as NO SHOW

Farrukh Parvez

Posted on May 06, 2013

We have a situation where we reported on time to the airport got ourselves checked in booked our luggage too and then waithed for the Spice Jet flight 2356 from delhi to allahabad. while we were waiting we saw that the status of the fight was changed to Delayed and the new time was 1500 instead of the scheduled time of 1410 hrs.That is when we decided to have some refreshments and and went to the food court area and at 1440hrs went down to gate No 10 to board the flight only to be informed that the flight had departed and that it was a NO SHOW and our baggage was retunred to us.I asked if tehre wold be any refund and I was informed that since it was case of gate no show there was no question of refund. I was also informed that mandatory announcements were made prior to the flights departure.We then had to purcahse fresh tickets on Go Air to Lucknow for the nest day as the Allahabad flight was full.

Abhishek Dubey

Posted on May 02, 2013

Sir/Madam, I booked flight tickets on Jetconnect website from Ahmedabad to Bhopal through its official website.I provided required details and paid the price but later I found that I was charged for third party insurance per passenger even without asking the consumer while booking.While booking the ticket the website keeps the option "Yes" as preselected on user behalf which is unethical as they presumed the request of service by themselves through this fraudulent manner.This should be addressed as daily thousands of passengers must be suffering because of this and company is making money by such cheap measure. They also charged convenience fees for using website as ode of booking ticket which is outrageous when flight tickets are soaring sky high. Request you to guide me and address my complaint with the company.

Santosh

Posted on Apr 27, 2013

I had booked a flight ticket online for my cousin in JETKONNECT for an amount of Rs 5653(PNR DCVKNP, PUNE to DEL, 24 Apr 13) The ticket was cancelled ca day prior to journey. Though the cancellation charge was clearly shown as Rs.1820, when added up the amount surprisingly became 3640 ( twice 1820). The airline also added se covenience fee of Rs 105 and Rs 90 as service tax. Thereby deducting an amount of 3835/-. All my effort to contact the call center or nodal officer has been unsuccessful. Nowhere in the fare conditions it is mentioned that only 50% of the refundable amount will be returned., and the rest will go to JET.

Srinivas Vinay Nirikhi

Posted on Apr 20, 2013

I booked the ticket in GO Air airlines and cancelled the same. till date the amount is not refunded and due date is already crossed. PNR # 6DCMA3 PNR#1PPRHD. whenever we call the call center they say send an e-mail to feedback@goair.in. always wrong information has been provided. everytime they say that it will be credited in 7 business days. its more that 15days. They do not respond the call properly and make us on hold for 20-25 minutes.

SHAHAB SHAIKH

Posted on Apr 15, 2013

CHEATED BY AIR INDIA.I HAVE PURCHASED TICKETS FOR MY COUSINS ON AIR INDIA ON 30 MARCH 2013 THROUGH RIYA TRAVEL & TOURS MUMBAI.AT THE TIME OF PURCHASE I WAS TOLD THE LOWEST FARE AVAILABLE WAS RS 25402/- IN WHICH THERE WERE VERY FEW SEATS LEFT.NO SEATS WERE AVAILABLE IN LOWER CLASS THE FLIGHT WAS FULL. ON 14 APRIL THE FARE AVAILABLE FOR THE SAME DATE AND SECTOR IS RS 23930/- AND SEATS ARE WIDELY AVAILABLE.I MADE A LOSS OF RS 1472/- PER TICKET.CASES LIKE THIS HAVE HAPPENED EARLIER ALSO.WHY?? KINDLY NOTE THESE TICKETS ARE NON REFUNDABLE.SO THE QUESTION OF PASSENGERS ISSUING TICKETS AND CANCELLING THEM LATER DOES NOT ARISE.

Kshemendra Gupte

Posted on Mar 11, 2013

I have booked 3 Tickets from Kingfisher Airlines from Delhi To Mumbai on 19th Sep, 2012, the booking cancelled from Kingfisher Airlines below mail received from Kingfisher Airlines(On Thu, Nov 8, 2012 at 4:55 PM, Kingfisher Airlines <flightschedulealert@flykingfisher.com> wrote: Dear Guest, FLIGHT IT 304 DEL BOM IS CANCELLED.FOR REAL TIME FLIGHT STATUS UPDATES AND SCHEDULE TIMINGS,LOG ON TO WWW.FLYKINGFISHER.COM Regards, Kingfisher Airlines) Till today i have not received Rs. 14199/- of my booking amount.

Neha Patwari

Posted on Mar 07, 2013

Airline: Spicejet Passenger: Neha Raj Patwari, Anish Jindal Date: 19-Jan-2013 From, to: Varanasi to Mumbai Flight: SG 119 PNR: TIJRCL Lost Baggage: SG 0775590393 Description: The bag that went missing contained my bridal attire, brand new expensive sarees and salwar suits, vanity bag, imitation jewellery, gifts, practically everything that I had bought for my wedding. Goods worth over a lac rupees. The compensation offered is merely INR 3000, which I have not received yet. I want a compensation that matches the loss I have incurred. It is not only a great monetary loss but also a huge sentimental assault as the lost luggage contained my wedding attire and my entire trousseau!

shweta kabra

Posted on Feb 13, 2013

We were travelling by Air India flight no. AI 730 from Guwahati to Calcutta and by AI 618 from Calcutta to Mumbai. We had checked in 3 baggage at Guwahati for through check in but we recieved only two baggages at Mumbai. The Luggage had Essential stuff like toiletries worth 2,000/- and costly things like watches worth 15,000/- , clothes worth 10,000/- , footwear worth 3,000/- , other things worth 5,000/-. The Air India executive is not taking any responsibilities and not giving any compensation till 3 weeks are over. Whereas as per there policy they are suppose to pay Rs 2000/- for immediate requirement like toiletries etc.

AKASH THAKKAR

Posted on Feb 08, 2013

Dear Sir, We have booked the tickets from singapore to mumbai direct flight . but when we got the boarding at that time they changed the flight schedule to singapore - channai- mumbai and for that we had a train to vadodara,gujarat at 5 pm but as the flight was late we were not able to catch the same . we had to take a cab and came to vadodara at the cost of 10,000 rs. kindly grant the compensation for the same . the airlines was AIRINDIA Regards,

DHANANJAY DOIPHODE

Posted on Feb 06, 2013

DELHI MUMBAI BY AIRINDIA ON 24 MARCH 2 PERSONS AMOUNT DEBITED RS.15323/- INSTEAD OF RS.9002/- Inbox x rachana solanki <rachanasolanki5@gmail.com> 7:46 PM (23 hours ago) to travel, me Dear sir I have booked 2 tickets for Delhi to Mumbai through your portal at about 6.30 p.m. details are as under . My credit card is debited Rs.15323/- instead of Rs.9002/- please look in to the matter urgently and arrange to repay me difference of Rs. 6321/- and credit the same in my credit card A/c and advise me on my mobile no. 9769725911 . I have already talk to your helpline personnel and according to him it is a technical problem. I am expecting timely positive response from your side. I have already received ticket confirmation from you. Please let me know the current position urgently. Rachana Solanki. Thank you for booking your flight tickets. Following are your flight details: Passenger Name Mrs Rachana Prakash Solanki Miss Prarthana Prakash Solanki Passenger Types 1 Adult, 1 Ch

ved brat jha

Posted on Jan 07, 2013

Hi, I booked a flight for two passengers with Kingisher Airlines from Delhi to Pune for 1st December 2012 which got cancelled due to their airline issues. The total amount to be refunded is INR 9466 which is yet not refunded even after more than 14 business working days as they said. Cancelation notification was received on 20th Nov'12 and refund is still pending. I had a talk with their representative several times and they always grant 14 more days due to some payment gateway closure. My PNR number is DMGQTX and ticket# 0902473094387 . Kindly look into the issue and do the needful as it has been almost two months that my money is not refunded . Prompt action in this regard will be highly appreciated.

ANVAR

Posted on Dec 30, 2012

my parent were to travel from muscat to chennai by air india flight AI908 yesterday(29.12.2012).but due to flight technical error the airline has given accomodation to all the 80 passengers. my parent have also missed the domestic flight in spice jet for chennai to madurai dated today morning. now the airline did not give proper response to the passengers. they are all still in the hotel without knowing the flight to chennai.please advise me to sue against air india for its carelessness and the inconvenience caused to my parent and the all passengers. my old aged parent are in mental depression and they want to sue the airline and get the compensation for the flight delay.please advise me

SWATI CHUGH

Posted on Nov 28, 2012

I had booked a flight with Kingisher Airlines from Bangalore to Chandigarh for 9th November 2012 and from Chandigarh to Bangalore for 18 November 2012 which got cancelled due to their airline issues. The total amount to be refunded is Rs. (5,409 + 10,085) = Rs. 15,494 which is yet not refunded even after more than 14 business working days as they said. My refund process had started on 30 Oct 2012 but they kept delaying the refund and now their number is not reachable. My PNR num for both the flights are DIDEYQ and OEGXAT. Kindly look into the issue and do the needful as it is almost been a month that my money is not refunded . Prompt action in this regard will be highly appreciated.

Parneet Kaur

Posted on Nov 28, 2012

I booked two Kingfisher flights: 1) 9th November,2012 having PNR number COLYCM and flight fare INR 5409 2) 20th November,2012 having PNR number KGEQDN and flight fare INR 5105 Both the flights were cancelled by Kingfisher in mid-October and I was promised to be refunded full amount within 14 business days. But despite of extensive follow-up on Customer Care,I have still not got the refund. To add to agony,Kingfisher Customer Care number 18002009000 is unavailable now and I am unable to get in touch with any of the representatives. Please do the needful so that I can get my full amount refund of 5409+5105= INR 10514

Shailja Raj

Posted on Nov 22, 2012

Phone:09431171611 Sir, I booked JetLite S24842 flight from Kolkata to Coimbatore on 17th November at 3:55 PM,Airline PNR-BEUNVI.When I reached check-in counter to get the boarding pass,the staff closed the counter and they didnot provided me the Boarding pass.I asked them again & again to provide the same but they refused.When I tried talking to the Airport Officials,they didnot responded me properly and said to take the other flight by paying the full amount,which was of high price.As mentioned,I can check-in 40 minutes before the departure of the flight and I was there on time.Scheduled Departure was 3:55PM & I was at the counter at 3:00PM.According to the rules,I was on the counter 55 minutes before the departure of the flight and they should provide me the Boarding pass.They wasted my time and during this,the flight took-off and I was left with no option rather than taking the other flight.You are requested to look into the matter & allow the compensation. Regards Shailja Raj

Kunj R Sheth

Posted on Jul 14, 2012

I lost my bag while travelling on flight 9W2105 (Jet Airways) on 4th April 2012 from mumbai to bangalore. On arrival at the blore airport, i could not find my baggage. So I filed a complaint for it , I was told that if not found within 14 days it would declared as lost and thus liable for compensation. Since than i have been following up regularly with the baggage dept but they are saying there is no contact number of the claims department. They have just given me one email of claims department where they are not even replying to my mails. There is no person taken responsibility with whom i can speak regarding the claim.It has been more than 3 months since I lost my bag and I am not getting any response from Jet Airways.

ivan couto

Posted on Jun 14, 2012

whilst travelling from bangalore to mumbai on GoAir, they have an auction scheme. I bid a Blackberry 8330 for Rs.6000/- because the marked price was mentioned as Rs.12,000/. I was not shown the model despite asking for it. After paying an advance of Rs.500/- was informed dat the model would be available at the airport counter. On approaching the counter, was informed that it would be couriered to me. On receipt I know find that the cell is a very old and outdated model and currently priced at less than Rs.3000, where as I was informed the value at Rs.12,000/-. This is blatant cheating, misinforming and misleading the customer. Please advise action to be taken.

Sundar Parthasarathy

Posted on Jun 04, 2012

On 2nd June 2010, I travelled from MAA to BOM by Indigo's 6E-432 (Bkg. Ref. IGEDCC). My complaint is that i was charged extra money (Rs 50/-) for issuing a printed ticket. This extra payment was extracted fromPre, as I had booked an e-ticket on the Internet and I needed a printed ticket from the airline's ticket window at the airport - because a printed ticket is needed to be shown as a bonafide travel document to gain entry into the airport. How can the airline charge extra for providing a printed ticket (the travel document) for which they have already collected the fare? Hw can we check this unfair practice and protect the interest of the citizens? Thanking you, Yours Truly Sundar Parthasarathy

Shobhan Sen

Posted on May 21, 2012

I traveled by Air India flight no AI9772 from Silchar to Guwahati on 21.5.12 with tickets booked through Yatra.com. In their website the permissible baggage is clearly mentioned as 25 kg which turned out to be 15 kg as per Air India norms in the airport (as communicated by Air India staff). since I was carrying mandatory items I had to pay the excess baggage to the tune of Rs. 2550 extra as I was misled by Yatra.com. I feel cheated since it is the obligation of the booking agent (whoever it may be) to clearly and correctly state the baggage allowance. I therefore seek compensation from Yatra.com. Kindly provide me with the advice to approach the correct appellate for the same. With regards, Shobhan Sen Mobile 94350 75731 shobhankmj@gmail.com Guwahati, Assam

sandeepkumar

Posted on May 11, 2012

Name : sandeep kumar Email : tycoonto@sify.com Phone : 9250037237 Pnr : vf3zcl Feebback type : Complaints Subject : Others Feedback : dear sir/madam, i fly by flight no 6e 177 delhi to mumbai dated 05 may 2012 i also asked to travel agent for vgml meals the agent charges me rs 220/=- i surprised to see your airhostage give me one nut packets which cost as per menu rs 100/= + soft drinks rs 50/= total amount rs 150/= the lady airhostage denied to give any services. you are requsted to retrun rs 70/- it is not a questiong of money this is honesty or dishonesty when i pay rs 220/ why you give us rs 150/= refresment. thanking you, yours faithfully sandeep kumar 9250037237

S Raghavan Kadambi

Posted on May 11, 2012

Dear Sir. I wish to introduce myself as S .Raghavan Kadambi who booked a return ticket from Bangalore -New delhi- Bangalore I wish to further state that the booking was made well in in advance onward journey on 14/04/2012 & return journey on 30/04/2012. On 20/03/12,i received a message stating all the bookings have been cancelled ,so as usual I visited the makemy trip office on residency road & complained about the episode,however they were hostile & directed me to contact the customer service toll free no & lodge the complaint for refund.,so Sir I have lodged the complaint on 24/03/2012 & consequently called different persons on tollfree nos but yeilded no result .The trail email is evidently speaking of the inefficiency to resolve the issue.Ultimately,the customer has to face the brunt of makemyyrip mistakes.I am the most aggrieved customer.kindly helpme to file petitiom before consumer court. With regards S Raghavan kadambi 9841493622