Consumer Redressal | Internet / Broadband

Internet / Broadband Complaints

JacquesTheax

Posted on Nov 05, 2024

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Posted on Apr 07, 2024

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Amaan Sheikh

Posted on Sep 14, 2023

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Posted on Oct 16, 2022

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Posted on Jun 18, 2022

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Posted on Mar 15, 2022

Krishna Gawas

Posted on Mar 03, 2022

Before the Hon'ble District Consumer Disputes Redressal Forum at Porvorim Goa 1. Particulars of complainant: Full Name: Krishna L. Gawas Customer ID/ Account No: 1026254161 Complete Address: H/No:86, Kulagar Wada, Post- Colvale, Nadora Bardez Goa- 403513 Village, Tehsil, City and State: Nadora, Bardez, Mapusa Goa. 2. Particulars of the Opposite party: Bharat Sanchar Nigam Limited, a government owned telecommunications service provider headquartered in New Delhi, India. It is under the ownership of Department of Telecommunications, Ministry of Communications, Government of India. It was incorporated on 1 October 2000 by the Government of India. Opposite party No. 1 1. BSNL Goa SSA Patto Centre, Panaji, Goa- 403001 PH:- 08322437500, 08322254222 2. Mr. Shivdas R. Pednekar H/No:10, Near Govt Primary School, Khorlim- Mapusa, Goa- 403507 TIP Code- WMHPJM_SHIVDASP PH:- 9923040205, 9511700583 Full Name of dealer/shop/Firm/manufacture: Complete Address: Opp Party 1:- Patto Centre, Panaji, Goa- 403001 PH:- 08322437500, 08322254222 Opp Party 2:- H/No:10, Near Govt Primary School, Khorlim- Mapusa, Goa- 403507 PH:- 9923040205, 9511700583 Village, Tehsil, City and State: Opp Party 1:- Patto Panaji, Tiswadi, Panaji Goa Opp Party 2:- Khorlim Mapusa, Bardez, Mapusa Goa 3. Particulars relating to goods/services complained of: BSNL FTTH (Bharatfibre) broadband service, which is premium broadband service launched by BSNL company. (a) Details of goods/service: BSNL FTTH (Bharatfibre) broadband service, which is premium broadband service launched by BSNL company. Item of goods with quantum/nature of service: BSNL FTTH (Bharatfibre) broadband service Date when goods purchased/service obtained: BSNL FTTH (Bharatfibre) broadband service Postpaid Subscription billed monthly by BSNL. Amount paid as consideration: Monthly Bill- Rs. 919/- (Attach photocopies of bill/voucher/receipt etc.) (b) Whether the complaint relates to: Loss or damage as a result of unfair trade practice adopted by the trader: NA One or more defects in goods: NA Deficiency in services: Severe deficiency of service, as the BSNL company/ BSNL TIP Mr. Pednekar is not able to provide full 30 day per month service in my Area Nadora Bardez Goa- 403513. On an average only 15-20 days effective service is provided by BSNL in any given month. Excess price charged by trader (above the price fixed by or under any law for the time being in force of displayed on goods or package containing such goods): (c) If the complaint relates to (b)(1) above. NA Please indicate the nature of unfair trade practice adopted by the trader, such as - Statement as to the quality etc. of foods sold/service made: Very poor & miserable BSNL FTTH service by Party 1 & 2. Party 1 & 2 is not able to provide full 30 day per month service in my Area Nadora Bardez Goa- 403513. On an average only 15-20 days effective service is provided by BSNL in any given month. - Sponsorship of goods/dealers: NA - Warranty/guarantee with period promised (attach photocopy of warranty/guarantee card, if any): - Disparaging of goods of other traders: (d) If the complaint relates to (b)(ii), nature and extent of defects in goods: (e) If the complaint relates to (b)(ii), nature and extend of deficiencies in service: * Network outage of BSNL FTTH is average 8 hours on a given day. * Maximum 3 day network outages faced by subscriber sometimes, which severely impact work & performance at work. * This has severely impacted in my work performance & performance appraisal, also resulted in multiple leaves & monetary loss arising from non availability at work on critical support & resulting as poor performance at work. * Severe Mental Harrasment, Agony & Depression due to consequences faced, root cause being Non availability of this service which I pay for full month but end up getting only 50-60% utilisation per month. (f) If the complaint relates to (b)(iv), details of price fixed and price charged: NA (g) Any other details connect with the complaint (Such as, when defect in goods or deficiency in service was first noticed): NA 4. Details of attempts made to get the matter complained of settled and result thereof: * Multiple complains tweeted to BSNL & highly ranked BSNL officers along with Directorate of Telecom & consumer affairs department. * Village level complaint sent to DoT (New Delhi), BSNL Corporate HQ & BSNL Mapusa Regional office. * Multiple chat based & complain calls made to BSNL TIP- Mr. Shivdas Pednekar. Personal negotiations: Written communication with trader/opposite party: (attach copies of correspondence) Attached Application made to other authorities such as M.R.T.P. Commission. 5. Whether any other law/rules/regulations/procedure applicable: Violation of my Consumer rights as I end up paying full month bill, while using the BSNL FTTH service just for 15-20 days as it is not made available by Service provider- Party 1 & Party 2. 6. Details of documents/witnesses relied upon to substantiate the complaint. NA 7. Relief claimed: Rs. 3,00,000/- as compensation from Party 1 & 2 due to Mental Agony, Harassment & Depression caused because of the total disruptive service by Party 1 & 2. * Loss of motivation, disciplinary action faced at work, poor performance at work & poor performance appraisal as work resulting in No annual salary hike for year 2020 & 2021 resulting in major financial loss. * In addition to above compensation, An written assurance duly dated, signed & sealed by Party 1 & 2, that there will be more than 95% Network service availability from BSNL in Nadora Goa in any given month. To get defects in the goods removed and/or NA To replace the goods with new goods and/or NA To return the price/charges paid NA Compensation claimed for financial loss/injury/interest suffered due to the negligence of the opposite party/parties. (Justify with reasons the extent of compensation claimed for the loss or injury) Rs. 3,00,000/- as compensation from Party 1 & 2 due to Mental Agony, Harassment & Depression caused because of the total disruptive service by Party 1 & 2. * Loss of motivation, disciplinary action faced at work, poor performance at work & poor performance appraisal as work resulting in No annual salary hike for year 2020 & 2021 resulting in major financial loss. I reside in a rural area named Nadora Bardez Goa, where the only mode of connectivity is BSNL telephone & broadband service. I was working from home at Nadora due to ongoing pandemic since April 2020. My annual Salary was 14.50 Lakhs INR in 2020 & 2021, I lost around 9-10% performance appraisal for 2 years due to poor performance, non availability at work for critical support, faced several disciplinary actions as well as end up taking multiple leaves in year 2020 & 2021 due to this disruptive & terrible service from Party 1 & 2. 9% of Rs. 14500000 = Rs. 130500 2020- Rs. 130500 2021- Rs. 130500 Total Rs. 261000 In addition to above, I had severe mental agony, loss of motivation, harassment & Depression for which I am claiming Rs. 39000 for 2 full years &facing it right now as well. 8. the Forum/State Commission has jurisdiction to entertain the complaint in view of- * The current location of the Party 1 & 2 as well as the complainant & the place where service is supplied as well as consumed. (a) Section 11(i)/Sec 17 of the Consumer Protection Act (b) The extent of amount involved being Rs: Rs. 3,00,000 The cause of action having accrued at: NA PRAYER It is, therefore most respectfully prayed that pass the orders and further orders as may be deemed necessary on the facts and in the circumstances of the case. to provide justice to the petitioner for going through severe mental harassment, depression & financial loss. Request to make it a new benchmark in Justice by providing assisting rightful services to the sufferer & uphold the course of law & justice. Through -------------------------------------------------- Authorized. Representative/Advocate/Voluntary Consumer Association (give here names and addresses) Krishna L. Gawas H/No: 86, Kulagar Wada, Post Colvale Nadora Bardez Goa- 403513 Place: Nadora Goa Date: 3rd March 2022 VERIFICATION I, Krishna L. Gawas S/o Late Laxman K. Gawas resident of Nadora Bardez Goa do solemnly declare and state that the particulars stated above are true to the best of my knowledge and belief and no part thereof is false and nothing material has been concealed therefrom. The annexures are exact copies/translation of their originals. I undertake to pay any sum required for the conducting of test in the laboratory as per the provisions of Sec. 13(1)(d) of the Consumer Protection Act, 1986. Verified at Nadora Goa this Third day of March two thousand and Twenty two. Krishna L. Gawas DEPONENT Enclosure (Mark enclosures as Annexure I, II, III etc.) ---------------------------------------------------

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Posted on Dec 28, 2021

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Posted on Nov 03, 2021

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Posted on Oct 27, 2021

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Posted on Oct 20, 2021

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Manoharlal Dembla

Posted on Sep 03, 2021

MTNL is not providing any service since June 2021 and repeatedly I ma logging complains. They are closing all dockets without resolution. My latest docket number is 2426. I had told them to stop billing as they are not able to resolve the issue. Please tell them to refund my bills since June 2021 and stop billing till the issue is resolved.

Pratik

Posted on Aug 29, 2021

Hi Team, I was using the tikona broadband connection having ID#1122536799 since almost 3 years. In the month of June 2021, I planned to shift from the location and so to disconnect the broadband connection I have mailed the tikona customer care team on 28/06/2021. After that I followed up with the customer care team through mails and calls several times to get an update on the same. Each time I called them, the customer care team told me that the disconnection request will be processed within 7 to 10 days but on 18th July, I got a mail from tikona team that my connection will remain active till 25th August. Then I again called them to disconnect it as I do not want to be charged for the services which I was no longer using. The customer care team has assured me multiple times that though the connection remains active but it won't be chargeable to me because I have stopped using it after 9th July. I have also lodged a complaint with Tikona Appellate authority(TIL.appellate@tikona.in) on 20th July by doubting that the tikona team will charge me. The appellate authority has reverted me by stating that the termination request will be processed soon and nothing mentioned about my complaint against the bill the tikona team is still charging me. To summarize my issue , I have paid for the broadband connection till 25/07/2021 and was only using the connection till 09/07/2021. To disconnect the connection i have sent them a mail on 28/06/2021 but from their end tikona has kept my connection active till 25/08/2021 against my wishes. They have assured me multiple times over call that no charges required to be paid by me at the time of final settlement (call recordings can be checked to confirm the same) but to my surprise the tikona team has sent me a mail today asking to me pay an amount of Rs.687.82. If I failed to pay this, they are threatening to take legal action against me. I request you to kindly help me with this issue as I do not want to pay this bogus amount.

manish rawat

Posted on Aug 25, 2021

Mahadev broadband have too much to internet disconnections and when i contact them they will just say turn off the router for 10min and turn it on again they will never say like yes our internet is not working i have taken there service at 27th of July and its not even 1month i contacted them 9times now last week 20-23 august there was no connectivity at all i called them in the morning as my office got started and in the evening they just messaged me that sir there is some problem and the internet will not work . My company is paying for the allowances i need for work from home and they are providing the money for broadband(internet) service just because of there internet is not working i was scolded by company on the day of Friday and Saturday as i managed any how mobile data low internet speed and they didn't even replied Sunday also and no contact nothing now when i switched my broadband service as instructed by company side on and i leave Mahadev broadband with a message that cut 1month money as per your plans and refund me back the money then they contacted me and were telling me that refund is not our policy and the money cannot be refunded even if our services are not working you have to adjust with us anyhow i specifically told them that company is paying the money and i told the receptionist that i want to talk to the senior or owner she replied like we cannot provide customers with the details of owner they don't have time for customers do whatever you want to do money will not be refunded (I JUST WANT MY FULL MONEY BACK NOW) because its not even a month and 9 times there were no services and for 3 days disconnections and i have work to do as a part of work from home mahadev broadband / 150A pocket A-2 mayur vihar phase-3 delhi(110096) / mbmcbroadband@gmail.com / 8810262692-7217755975-

L Sneha

Posted on Jul 24, 2021

We have registered with ACT Fibernet for our internet connection with the name Garjee infomedia. Acc no:102876169090 Registered Mobile Number:9035577100 its a postpaid plan. They provide really poor service and to resolve an issue. They take 24 hours due to which the entire day in office goes waste. This is repeatedly happening creating a lot of problems. Since there is no other service providers in this area ,they are taking advantage of that. The service charges are not clear they have been charging even in lockdown when the fibernet is not in use. Please help us solve the issue.

Darshan Chauhan

Posted on Jul 16, 2021

I am a Hathway Broadband custormer since 3+ year and i am facing an Slow internet, Frequent disconnection, so many time internet not at all working for 2-3 days. i raised complaint everyday but none of the customer care agents or any company representative approach me for solution. even i have visited their Kandivali Head office near Rasoi hotel but they were also ignoring my query. I would like to highlight this issue to Comany CEO Mr. Rajan Gupta that you should shut your comapany. I would also like to keep in notice for consumer not to take Hathway broadband service at all. #BOYCOTT HATHWAY BROADBAND# My Customer ID : 1151920372.

Pintu rana

Posted on Jul 12, 2021

Mene November 2020 me apne jio me 1 year plan dala 1 month to sahi chala uske baat network connectivity problem aane lg gyi ab piche 6month se call or email krn rha hu but avi tk koi v response ni aaaya bs ye hi bolten h 4hours me ho jayegi but avi tk kuch ni hua please help

Hussain

Posted on Jul 11, 2021

Dear sir and madam airtel is playing with me looted my amount please look forward into my concern below are some details I have mentioned to uh which are provided by airtel looted my amount please help me Your service request no. 133769832 has been assigned to engineer (FR_Marakala Ravi_SOUTH4), He will be visiting at your premises between

Hussain

Posted on Jul 11, 2021

I am using airtel broadband they installed copped connection instead of fiber and not working very bad service poor function by airtel please take action on airtel broadband

GOUTHAM U UTHAM RAVAL

Posted on Jun 29, 2021

I had subscribed for a yearly plan of internet from DNA (Digital Network Associates Infotel Pvt Ltd) based in virar maharashtra during May2021. The internet stopped working on 22June2021 and we lodged a complaint on 23June2021. After repeated calling everyday, the engineer checked on 26June2021 and said there was some issue with the wire and needs to be changed. Nextday on 27June2021, they changed the wire and left without connecting it. Now, we are calling everyday for connection, but they are dodging us by saying that we will send but cannot guarantee when. Many things are stuck and we are not able to use the service for which we have made advance payment. Kindly file a complaint against them for not complying. Thank you.

NITISH KUMAR

Posted on Jun 07, 2021

I am your Customer of BroadBand(QUADRANT TELEVENTURES LTD (formerly known as HFCL Infotel Ltd)) where my new Connection is 1605014109 and Account Number 3742565. Before that I was not Your Customer care and I was not Your Any customer , As per talk by the Customer care , it was Advised to Complain to the Appellate Authority . Where for One connection i was charged for Rs 6000 , for 3 Sales persons . I got a new connection by another sales person named Amod whose mail Id is there marked in mail and contact number is 9115529365, where i have holded the Payment of installation as the time of installation it was month hand. I used to get a salary by the 7th of the month. Even though I have spoked where it was cleared to mention that ,I will inform the team and please pay within 1 week from 1st of June 2021 mean before or on 7th June 2021. as per Asked by you the Mobile number are as follows: 9311381479 8792518103 These two numbers have taken money and all documents but no connection . I also Got the message of Disconnection of the Wifi Service as well as the installation Router from the Home . I would request the team to find who has taken 6000 in the name of connecting broadband from the 9th of May 2021 till 28th of the May 2021. I would Also request the team to look into the matter. Today my router has been taken by the Amod ,and I have made payment to amod where transaction details are shared in mail and today I am embarrassed because of no connection where I lost my value. I need a solution and connection back by today at any cost. i need my money now, 6000 and all the documents. Please Return back the money asap. for one coonection they took 6000 but no connection after that they gave connection .they asked 2000 but i refused to pay the amount since 6000 is collected by them. Today they cut the router and threathen that i will teach you leasson .

Pooja Yadav

Posted on Jun 06, 2021

With reference to the subject I Pooja Yadav availeing Fussionet Services at my home since long time . On 27-02-2021 i recharged my Internet Plan with Rs 3536.46 in which i was told by company that i will get validity of 3 + 1 Months at a speed of 8 MBPS for 250 GB data Consumed in One Month after 250 GB Consumed in a month i will get speed of 2MBPS But since February 2021 Fusionet is providing only 50 GB data at speed of 8 MBPS for a month after that they reduce the speed to 2 MBPS for that i have complained many times to the Fusionet but problem remains the same for every time that is they are providing only 50 GB data instead of 250 GB data at speed of 8 MBPS in a month Earlier Complain number are FN210508722716 , FN210509722897, FN210421714814 , FN210421714850 , I am also Complaining the issue to TRAI and request Consumer Forum to take strict action against cheating done to me by Fusionnet as this is a regular practise of Fusionet with me Regards Pooja Yadav Ph No: 8882422255 Enclosed

Ram Rathod

Posted on Jun 06, 2021

R/s Sir my name is Ram Ramesh Rathod I am a resident of Yavatmal district Sir I have a Airtel broadband connection installed ten days ago and my Airtel broadband connection was shut down three days ago And I had lodged a complaint in that regard but it has not been resolved yet I also called the Airtel call center and lodged my complaint but my complaint has not been resolved yet Also, I have been repeatedly assured by Airtel that your complaint will be resolved as soon as possible and our company engineer will visit your home And the engineer of Airtel company has not come to my house yet to resolve my complaint I hope you will resolve my complaint as soon as possible My Broadband Landline No. 07232410421 (Airtel) My Airtel Complaint ID : 131949214

Himanshu Pal

Posted on Jun 03, 2021

Sir mere wifi ki speed bilkul nhi a rhi hai.. Mai. Lagatar kafi dino sai. Complain kr rha hu par koi action nhi lia ja rha hai. Agar ap is issue ko shi nhi kr sakte ho.. Yeh net plus ka connection uttar lo.. Mujhe iski koi jarurat nhi hai. Mai bhot preshan hu. Jaldi sai jaldi mere complain par kaam kia jaye.. From -himanshu Pal. Customer id -0003021825. Mobile no -9992455567 Net plus company.

RAKESH GOHIL

Posted on May 31, 2021

Dear Sir, Myself Rakesh Gohil (husband of Radhika Gohil), My wife is working woman and for work from home purpose - we have obtain broadband internet service from SK NETSOL (contact person: Mr. Kinjal Patel), we have paid for whole year 2021 plan in month of December 2020 (the payment copy is attached herewith). By mid of March, the connection has severe problem with speed and fluctuation in connection, so we can't perform our company work on that connection. After numerous follow up with Mr. Kinjal Patel, the SK Netsol is failed to provide service and can't solve the problem. After that in month of april we have asked them that it seems you are not solving issue so please refund our pending months amount. They agreed by beginning of May to refund amount of only Rs. 5500/- against of our total payment Rs. 14160/-. We were also ok with it and they have informed us that they will remit refund by 15th May. After 15th May we have done follow up with Mr. Kinjal Patel and he is not picking up our phone and on message giving us excuses, it seems that they are not willing to pay refund and we feel cheated now. I am attaching here Payment copy, Tax invoice and some of our communication for your reference. We humble request you to please look into this and help us to get our refund. Thanks in advance. Regards, Rakesh Gohil (on behalf of Radhika Gohil) Contact: +91 8160939110 SK NETSOL PRIVATE LIMITED Mr. Kinjal Patel Mobile: +91 93755 77788 Mobile: +91 70431 88998 Address; C-302, SHREEJI RESIDENCY, OPP. SIMANDHAR FLAT, CHANDLODIA, AHMEDABAD-382481 EMAIL: INFO@SKNETSOL.COM

RAKESH GOHIL

Posted on May 31, 2021

Dear Sir, Myself Rakesh Gohil (husband of Radhika Gohil), My wife is working woman and for work from home purpose - we have obtain broadband internet service from SK NETSOL (contact person: Mr. Kinjal Patel), we have paid for whole year 2021 plan in month of December 2020 (the payment copy is attached herewith). By mid of March, the connection has severe problem with speed and fluctuation in connection, so we can't perform our company work on that connection. After numerous follow up with Mr. Kinjal Patel, the SK Netsol is failed to provide service and can't solve the problem. After that in month of april we have asked them that it seems you are not solving issue so please refund our pending months amount. They agreed by beginning of May to refund amount of only Rs. 5500/- against of our total payment Rs. 14160/-. We were also ok with it and they have informed us that they will remit refund by 15th May. After 15th May we have done follow up with Mr. Kinjal Patel and he is not picking up our phone and on message giving us excuses, it seems that they are not willing to pay refund and we feel cheated now. I am attaching here Payment copy, Tax invoice and some of our communication for your reference. We humble request you to please look into this and help us to get our refund. Thanks in advance. Regards, Rakesh Gohil (on behalf of Radhika Gohil) Contact: +91 8160939110 DEALER/SERVICE PROVIDER SK NETSOL PRIVATE LIMITED Mr. Kinjal Patel Mobile: +91 93755 77788 Mobile: +91 70431 88998 Address; C-302, SHREEJI RESIDENCY, OPP. SIMANDHAR FLAT, CHANDLODIA, AHMEDABAD-382481 EMAIL: INFO@SKNETSOL.COM

Rakesh K Wagh

Posted on May 28, 2021

Hi, I am having a local broadband connection from a Cable provider which is giving me a trouble. Issue is the service is not upto the mark. there is a frequent disconnection or slow bandwidth which have been noticed. There is an issue with the TP Link Router which cable provide has sold me. I tried to complaint about that also but they are saying i need to contact TP Link Customer care. For WIFI related issues there is no proper response and the provider is not always contactable. Sometimes they will not receive call or they will not try to resolve the complaint. Just a assurance that they will look into it. Their phone service starts from 11:00 am (local mobile number) and ends at 07:30 pm and sometimes even it is not contactable in between. In offline period there is no help at all. If the WIFI not supporting after 7:30 pm then next day till 11 am or 12 pm there is no contact or support from them and we have to hamper our work since we are working from home and for which we took WIFI connection. We are bound to have this connection because other service providers with 24x7 service are not allowed to provide connection in our area. We want you to take care of this since this is purely waste for us.

Uttam Parmar

Posted on May 24, 2021

I have paid for 3 months subscription to GTPL Broadband. I have been facing issues regarding connectivity and speed but I am getting no resolution from their side. The technical person, Vijay or somthing like that, told me that it would be resolved when it would be resolved. I am still confused what part of their services I should call worse, their internet service or their attitude.

Jaikiran Bharat Joshi

Posted on Apr 23, 2021

Had taken 16 MBPS plan for 3 months amount Rs 1349/- and installation Rs 1500/- then also we are not getting speed that much speed we had complain many times but no any result and no one is picking up the phone it affects our work Due to this speed I will surely lose my job. Request you to take necessary action and please solve the issue ASAP. Below is the company address Name Of Company : Boisar Network Add : Vinay Raj Regency, Bldg. No 21 Flat No 001 J Wing, Yashwant Srusthi Boisar east 401501 office no : 8530958390 / 9119594055 email : boisar.networks@gmail.com

Yogesh Kumar Sharma

Posted on Apr 22, 2021

I have purchased a Tenda router from internet service provider and take internet service from company. But they don't give Bill to me of all these services. They are saying that if they take bill of Router, then they will have to pay 18% GST to government. So it is illegal service. Please take action to this company.

Sourindra Matilal

Posted on Apr 12, 2021

I have taken Jio Fibre Connection since September 2020, but since the date of installation I am facing disconnection of the line in every 15 days and even after complaint the Service comes with a minimum repair work done, and the disturbance again starts after few days. Last 24 Hours I am facing the issue I have raised a Service Request No. SR000014LAWE before Jio Fibre , but nothing is being done. Please take strong and immediate action on this.

ARJUN

Posted on Mar 30, 2021

fraud data entry huha hai mere sath 7 din mere se kam kar varva ke merko pasisa nhai diya hur uper se 4000 rupee mang rahe h

Sumit Kasare

Posted on Mar 28, 2021

My Internet connection with Jpr Internet at Sion Pratiksha nagar taken Internet plan of 25 mbps 3 months plan , but my Internet speed not working properly as I paid for same plan , I tried calling there representative they visited my house and Internet is worked fine for that day but after that day same problem , no one responding my mail and call , requesting your intervention on same, my ID is Sumit1995

Rituraj Borah

Posted on Feb 09, 2021

I am a BSNL FTTH consumer with Customer ID 3007978975, Account No: 8008080025 and Landline no 03672-29523. So, I have disconnected my BSNL internet connection on 30th January 2021 as BSNL is unable to offer me the promised speed of 100 mbps and service from the last 7 months. I experienced frequent internet connectivity issues with latency ranging from 100-400 which made me disconnect the connection in spite of constant following up with the local BSNL office of Nagaon region and the vendor Nirmali Bora Saikia on regular basis against my complaint. I have also informed about this to BSNL Customer Care through email who advised me to reach out to their regional office. These officials have always neglected their efforts in taking any actions to fix my issue due to which it impacted my professional life as I am an IT employee who is currently working from home for my company situated in Gurgaon. I have used their service from 25-06-2020 and I have been given false promises to take action until 30-01-2021 on which I took the decision to stop their services. On 08-02-2021, I have been posted a bill of Rs 1846 for the month of January 2021 although I have paid Rs 877 as per their accountant Mr Tirtha Baruah's advice on 30th Jan 2021 for January month before disconnecting the connection. Now, I have three demands against these fraud officials who are setting up traps to loot innocent consumer like me. My first demand is to cancel the fraudulent bill of Rs 1846 for the month of January for which I have already made payment before disconnecting the service. My second demand is to provide me a full refund of Rs 6000/- which I paid while taking the connection as they have failed to provide me service. My third demand is to compensate by charging me according to their basic plan of 499 (20 mbps speed) instead of 777 from 25-06-2020 to 30-01-2021. So, this will amount Rs 2250 as per my rough calculation. This means I should get Rs 8250 in total from BSNL.

Robin Sharma

Posted on Jan 24, 2021

Dera Sir, I have surrender my broad band connection with NEXTRA in the month of August 2019 . As per the terms and conditions of the company on surrendering the connection company will refund Rs. 1500/- towards security deposited with in 30 days of surrendering the connection. I have lodge my request with their customer care as well as with support@nextraworld.com even numbers of time but no action has been initiated by NEXTRA company. now through this forum i request to resolve my issue with penality on company for not to abide company guidelines . Thanks & regards Robin Sharma

ravindranath neeluri

Posted on Dec 21, 2020

Since 16-12-2020, I am complaining about the connectivity issue of you broad band to customer care but the issue is not resolved yet.

Virendra Mishra

Posted on Dec 20, 2020

This complaint regarding "Supreme Broadband Hadapsar Pune "one of bad service provider, whenever make complaint no issue resolved and always take advance money please do not take this service provider. They always take money advance and when i call to support@ 9423505870 | 9066509090 | XIMS By Paradise, they are telling we will be resolve your query but no any issue resolve till now

Samir D

Posted on Dec 18, 2020

I am a consumer of broadband internet services provided by GTPL Broadband (https://www.gtpl.net/) and got a broadband plan worth Rs. 3999 for 6 months. After 2 months, I needed to move to different city for work. So, I requested shifting of the connection to the new city I was moving on 27 Nov. 2020. Their representative said that the connection will be shifted in 2 to 7 days. There was no response or update by the company for 7 days. So, I called their customer care department but still no resolution. It's been 21 days on 18 Dec. 2020, there is no update or resolution / shifting of the connection. I complained through their customer care department and emails. But, no resolution. Not even update about the process from their side. I sent them email to give me refund of un used services now as I have to move to another service provider as I can't let my work suffer. But, they are not giving me refund. Please do the needful and help me to get me the refund of un used services.

Ankit dhiman

Posted on Dec 17, 2020

I have been complying with internet and calling to Vi Limited since 5 November 2020 and the company is not resolving it and without any resolution I am told that your problem has been resolved while the problem still exists please Please take action against the company. My vi number is 9368121048

Manoj

Posted on Nov 27, 2020

HATHWAY COMPLAINT! I had raised a complaint on Hathway regarding my billing cycle and below is the history of the POOR Customer service of Hathway! In spite of escalating to the issue to the so called Appellate Authority! I got the below message as it is resolved! Thanks, Manoj My Reply on Nov 24, 2020 Thanks for your reply. While I wait for a resolution as mentioned in your below email. I get this message as below: 'Dear Customer your Hathway Request ID - 20112020W385909 has been closed. Kindly click on the below link to give your feedback. The link will only be open till next 24 hrs. https://tinyurl.com/y3fqn795' My Reply on Nov 22, 2020 I am writing to you to you to complain about the rude behavior of your Customer care executive on the call received on 22nd Nov 2020 at 2:22PM for resolving my complaint raised regarding billing which was never experienced from any of your earlier customer care executives. The details of my complaint for Ticket No 20112020W385909 Raised on 20th Nov 2020 is as below. This Is regarding issue of my plan â€˜MEN Retention Supreme1 20Mbps Blr Pre Mtly-SUBSCRIPTIONâ€™ related prepaid plan with my regular billing period of 2nd month to 15th month billing and I have been paying regular for the services and based on one of your customer executive call and SMS intimation received on 25th, 26th, 27th 28th & 29th July 2020 of an offer as following HURRY! Special Advance Independence Offer, Get 1Mth Extra by renewing your Hathway A/c.1141245900 with Rs.1821/- for 3Mth , Pay online or cal 9884219513.T&C and also made my payment reference as following Payment of Rs 1821 has been initiated towards your Hathway Broadband Account No 1141245900 with Txn ID 1141245900_1596007675384. Please keep this Txn ID for future reference. And I am now asked to pay as per the below message: Dear customer, Account 1141245900 is due for renewal on 27-NOV-20.Pls Pay Rs 1814 to enjoy uninterrupted services.To pay click https://tinyurl.com/yxqje6f9 . I request your intervention in resolving the above issue and advice your customer care executive of his rude behaviour and to continue to my earlier normal payment my next payment date of 15th Dec 2020 as per the offer details and my payment. End. 9448711449

abhishek

Posted on Nov 17, 2020

I am facing internet issues since long time. I tried calling the concerned person but he is not answering the calls. His calls seems to be busy sometimes but rather he is not answering the calls. even if he answers the call he says he is sending someone but no one come .asked for refund hi is saying no refund it is hamperring my business.. Broadband Service - atpl concerned Person (not answering the calls) - devian 9967765545 Area - shanivarpeth Pune

Manish Kumar

Posted on Nov 11, 2020

I have recharged my plan on August 2020 for one year i.e. (Rs 7300) and since then the internet speed is slow day by day. I have complained many times about it but my problem isn't resolved yet. About last four months I complained again n again but this issue isn't resolve. I am working from home and with this net issue my office work has been affected many times. Please take this matter into consideration and resolve the issue as soon as possible. Please refund my balance so that I go for another internet service provider. Exitel Credentials: My id-- 8802680866 Service Provider - Exitel Delhi

JATIN DIVECHA

Posted on Nov 06, 2020

i have paid GTPL broadband company for a broadband connection in advance on 1st oct2020. till 18day i did not get connection nor received any status update for that. while i approached exceutive he told that due to technical issue connection can not happened to my premises. so he told paid amount will be refunded. But after that till time i did not received refund nor no any proper response or timeline given when can i get my money back. Payment Receipt No-R20201001162963 CAF no-527197. GTPL Broadband Pvt. Ltd. Visit Our Website : www.gtpl.net Regd Off. : 2nd Floor, Sahajanand Shopping Center, Opp. Swaminarayan Mandir, Shahibaug, Ahmedabad-380 004. Customer Support : +91 9727 633 633 e-mail : yoursupport@gtpl.net Unit : MANINAGAR

Riya

Posted on Oct 21, 2020

I am facing internet issues since long time. I tried calling the concerned person but he is not answering the calls. His calls seems to be busy sometimes but rather he is not answering the calls. Can someone please help me? Broadband Service - Joister Concerned Person (not answering the calls) - Aniket 8983273000 Area - Keshav Nagar, Mundhwa, Pune

Riya

Posted on Oct 21, 2020

I am facing internet issues since long time. I tried calling the concerned person but he is not answering the calls. His calls seems to be busy sometimes but rather he is not answering the calls. Can someone please help me? Broadband Service - Joister Concerned Person (not answering the calls) - Aniket 8983273000 Area - Keshav Nagar, Mundhwa, Pune

Rahul Verma

Posted on Oct 14, 2020

Spectranet - Pune 1.Upgraded from a 100MBPS plan to a 500MBPS PLAN , even earlier the speed was not optimum 2. Upgraded the router to a high end 1GBPS transmission capacity 3. received a bill of 11k to be paid by 13th Oct 2. the speed is nowhere close to 500 MBPS, raise multiple tickets in the last 30 days , tickets getting closed without checking resolution 3. 1800 number is useless

Nokesh Lele

Posted on Oct 13, 2020

I have taken a Yearly plan of "You Broadband" with full payment from last month i am facing multiple issue like Disconnection, Speed and entire Outage problem i have raise issue with the You Broadband Customer Care on that they informed me that they have created a ticket and the issue will be sorted out on consistent follow up i got to know that there 'Technical Person" will visit and look in the issue with in 24 hours time, now almost 4 days have pass and no body has shown up today i again called the Customer Care and requested to refund my un-used amount so that i can hunt for some local ISP who is at least taking proper care of his customer on which they replayed its not possible "they have no Refund policy" that means they just know to take money from the customer ,neglect the customer give worse service and when ask will say "no Refund Policy"

Satyam Dhakite

Posted on Oct 11, 2020

I have taken connection from sai cable network I gave installation charges of 5000 and monthly plan of 850 (unlimited data plan). But the internet is disconnected many times and no action is taken when contacted. They disconnect the internet after 12:00 am

DHARBA CHANDRA SEKHARA PRASAD

Posted on Oct 05, 2020

One of the Agent Mr Kumar of YOU BROAD BAND, phone no.8686143797, contacted me and promised me that he will provide 75 MBPS 6 months unlimited Internet Broad Band Connection within 3 days. As my children are having online zoom classes it was imment to take the connection. On 13/09/2020 subsequently I paid Rs.4,470/- including GST, vide receipt No.476148; dt:13-Sep-2020. After that no sign of that person. I tried to contact him over phone several times, he used to disconnect my call. After repeated attempts he lifted the call, i banged him like anything, unable to bear my wrath he introduced to one Mr Santhosh-ph no.9705567746, he said within two days the problem will be solved, even after 7 days there is no breakthrough. i contacted him again and threatened with police complaint. He said there is no provision at your locality to provide you the internet connection, i am recommending for refund of the amount paid by you. He took my Bank details, even after one month nothing materialized. Today again i contacted him again, he said your cheque is ready and will reach you within 15 days. i contacted the customer care ph;+919121291212. That is a hopeless customer care. They taken down my request and they said it will take 45 days more to refund my amount. This is how the 'YOU BROAD BAND' cheating the customers by taking money in advance and not providing the service. I request stringent action should be initiated against the culprits immediately.

Suraj Kumar

Posted on Sep 28, 2020

Hello, My internet connection is regularly disconnected in 2-3 days, as well as I am facing Speed Issues from the last 3 months, I tried to call and fix the issues but still no one help. Service Provider : One Broadband ( 022-62581800 ) Kindly look forward to this.

Sushmita Singh

Posted on Sep 24, 2020

On 29th July, I made a payment of Rs 4434 for advance rental of Airtel Xtreme Fiber but the transaction was failed but the money got deducted from my account. It's been more than 45 days but I haven't got my refund yet. The failed transaction Id was 729341105. Everytime they say that they have processed the refund but the money has not been credited yet in my account. I have attached the bank account details for reference. connection id-7039563208 Complaint Number / ref no.: 120613920

Arun Pati

Posted on Sep 23, 2020

0674-2963741-My BSNL broad band number. After many complain still I am not able to use BSNL internet after taking new connection. Last 9 days I Please disconnected my connection and refund my 7000 money.