Airline Complaints

Rakesh Kumawat

Posted on Jul 01, 2020

Sir, I booked a flight from Patna to Jaipur via Varanasi for 10 july,2020. My PNR is XCH7JJ . Two days back I received a message from spice jet airline , Your flight has been rescheduled Patna to Jaipur Via Mumbai. This flight timing (01:30PM) is not fit for my job and journey purpose.or as know  present time mumbai (LAY OUT TIME 15 HOURS AT AIRPORT) is more infected of covid cases. So I want to cancel my booking. I several times tried to connect with the airline on calls but failed. I sent a mailed on airline official mail id.even Yesterday I met the counter staff at airport patna. but they did not give a satisfactory answer. Sir if you do somethings for MY refund I highly obligate for you . for further - 9162939432    Rakesh Kumawat


Posted on Jun 30, 2020

Dear Sir/Madam, This is with regards to my booking with SPICEJET for 9th June, 2020, from Mumbai to Madurai vide PNR No. OISK6B. I got a message from Spicejet 4-5 days before the travel that my flight has got cancelled and the amount has been credited to the CREDIT SHELL and I can use the same amount for any future bookings. In this connection I had requested them several times and informed them that I am not a regular traveler by flight and reason for myself travelling to Madurai was to go to my home town due to increase in the COVID-19 cases in Mumbai. However, they said due to the restriction by the Govt. of Tamilnadu they had cancelled my flight, but the same SPICEJET was taking the passenger who were coming from Mumbai by another flight. I had checked it on Makemytrip for the same day travel from Mumbai to Madurai there where flights from Mumbai to Madurai. The highlight is SPICEJET was flying the same flight SG611, which I had booked from Mumbai to Madurai with the passenger from Mumbai, who had come from different flight. So in that case they do not have any restrictions to fly the passengers coming from Mumbai. In light of the foregoing it clearly seems that SPICEJET has purposely given the intimation for travel from Mumbai to Madurai, so that after booking and giving these type of excuses they can utilize the money for a year. Therefore request you to please lodge my complaint and do me a favour to get my money back from them as I had mailed them several times to their Customer Relations Team, Nodal Officer and to the Appellate Officer as well, but they are still sticking to their Credit Shell only. The cancellation was done from their side, so they should refund the full amount instead of keeping the balance in the credit shell for future booking. Would truly appreciate if you could please speak to them and provide me the refund as due to this covid I am facing financial problem and you never know what will happen till March, 2021. Hope to hear a positive reply from your end.

Ramesh Puthanpurayil

Posted on Jun 30, 2020

As per the MOCA advisory kindly release full refund of My AirIndia Express Booking PBDSYY booked on 31st March 2020 for the travel date 16th April 2020. Now I returned back to India ( On chartered flight - paid 1350 AED ). Now I don't want travel anywhere. So I don't want credit voucher for future booking. On your email you clearly mentioned that "As per the MOCA advisory, full refund is applicable only if the booking was done between 25th March 2020 and 14th April 2020 for travel between 25th March 2020 and 3rd May 2020." The real fact is I didn't even receive the credit voucher as well and your customer support team will never pickup the call.

Nitin Goswami

Posted on Jun 28, 2020

I paid 13000 INR for this. And because this is critical time I cannot wait for 10 days so I booked another ticket and I got my ticket. Now I am traveling back and my account needs to be close as I am leaving Dubai and dont have job now. I need refund ASAP

Joseph Abraham

Posted on Jun 25, 2020

Dear Sir/Madam, This is regarding the Air India flight tickets refund amount for air ticket booked from Kannur (Kerala) to New Delhi by Air India flight No 425 on 27 Mar 2020, vide Air Line PNR-ZEDGY (date of Issue : 18 Mar 2020) through clear-trip, unfortunately all flights got cancelled due to COVID-19. I have tried repeatedly reaching to customer care of cleartip many times through writing mail and marked to air india mail id repeated request and reminder to cleartirp they said the ticket refund is not possible. Your ticket is open till Sep 2020. As per Govt of India (DGCA) announcement during early stage of COVID-19 the refund of all travelers ticket should paid due to cancel of flight. I am really grateful could help address my grievances.


Posted on Jun 24, 2020

Dear Team, I have a Air India flight scheduled as per below PNR but as per customer care all flights are canceled. Customer Care instructed me, to mail at this email id to get refund or get a mail confirmation from Air India capturing you are allowed free booking in the same sector for the same passenger till December, 2021 in case refund is not initiated. Once this mail is received from Air India, i need to send the same to goibibo from where booking was made. Why i have to apply for refund of any mail confirmation for refund in case flight is already cancelled. Guwahati to Delhi - PNR (YQMEB), AI-892 Guwahati to Delhi - PNR (Y15T4), AI-890 Delhi To Guwahati - PNR (YQMR5), AI-889 Delhi To Guwahati - PNR (Z5T09), AI-891 Delhi To Guwahati - PNR (HETF0), AI-889 Requesting you to please do the needful. Regards, Raj Sharda 9435023400

Rajeev Agrawal

Posted on Jun 23, 2020

My GoAir flight G8-2519 from New Delhi (DEL) to Nagpur (NAG) on[protected] was cancelled by GoAir. I received a message from GoAir stating that I have been given a voucher for the CANCELLED GoAir flight, which can be used on the same sector for upto 1 year. I want to bring to your notice that I have no plans to use the voucher. Therefore, I ask you to kindly direct GoAir to refund my hard-earned money that I paid for the service which GoAir failed to provide. Otherwise, this will be tantamount to theft/daylight robbery. Please help.

Manmohan Dwarkani

Posted on Jun 21, 2020

I had booked 2 tickets (though Yatra) having PNR no LE1CWX for May 1, 2020 for the sector Kolkata to New Delhi with Go Air. It may be noted that this flight was cancelled by Go Air and it did not fly on scheduled date. Since that day, I have been trying to contact somebody at the Go Air customer Care no. 18002100999/ 02262732111 but I have not succeeded in talking to anybody despite long-waiting time on toll free number. I have written multiple mails to various authorities (June 7th, June 9th, June 13th and 21st June) but there is no response on any of the mails. Request for the necessary action so that I can get refund of the cancelled tickets for the flight cancelled by airline itself .

Abhijith A

Posted on Jun 20, 2020

I had booked a flight to Kochi from Ranchi with GoAir Airlines for 18th March. The flight was canceled and a full refund was promised by the customer care executive. It has been over 3 months, and I had placed about 30 calls so far and the airline has not given any response other than the initial courtesy. The time-lapsed is significant and I have not received the refund amount they had promised.

prabhat tiwari

Posted on Jun 20, 2020

I had booked my flight with spicejet airlines for 20th apr from BOMBAY to KANPUR but due to lockdown, flights didn't start. I received the refund in credit shell. I again made the booking between the same cities but again the lockdown extended, but this time i did not receive my refund. I tweeted to them, they said that the refund would be done wirhin three weeks at the most. But it has been more than a month, I have not received the refund, and they are claiming that the refund has been done.

Anirudha Agarwal

Posted on Jun 19, 2020

I have booked my tickets with Cleartrip for 1st of May 2020, from Madurai to Jaipur, for Rs 8952. But due to Covid-19 the flight did not operate. Now while trying to make a new booking, not able to contact cleartip for using my credit shell and Indigo mentions please re-book using the same travel agent where the ticket was booked earlier. I do not know how to proceed. Please provide required assistance.

Sanjeev Kumar

Posted on Jun 19, 2020

I have booked by tickets from Del to Mumbai ( AI435) and the travel date is 17th Jun,2020 but there is updates for this flight, If its cancelled by the Airline than request you to please refund my money for the whole ticket form Del to Mumbai ( 17th Jun,2020 and return journey from Pune to Delhi ( 21st June,2020) . I have requested to AI official ( Cx Care ) to please look in to such cases were the customers are not being informed in advance about the flight status and schedule. I have contact Ease My Trip ( Ticket Agent ) and as per him he can offer me rescheduling for my Del to Mum flight because that has cancelled and can't offer any thing on return ticket from Pune to Delhi on 21st Jun,2020, its operational. Its really funny-- If man will not travel to his destination and how he can come back on the return flight ---Stupid reply I got form my agent that unless Airline will not allow me how I can offer you rescheduling on return flight. Please help me in this case ...How to proceed for full refund or get an extended return time at least one year without any penalty. Regards, Sanjeev Kumar


Posted on Jun 18, 2020



Posted on Jun 18, 2020

HI ., I had booked a Airasia flight ticket through Makemytrip on 11-Mar-2020 . The flight is scheduled on 9-May-2020. Later, flight was cancelled due to covid-19. Contacted Makemytrip and they said, Airasis didnt refund so they cant refund. Contacted Airasia and they said, i need to contact only Make my trip... Flight booking id: NF70119271719226 Please help me to get my issue resolved Thanks, Satish

Shikha Verma

Posted on Jun 17, 2020

Hi Team- This is regarding the Air Asia flight tickets refund amount for PNR Z9U66E. The flight got cancelled one day prior to the journey by Airlines and the mentioned operational reasons. Date of Travel- 02 June 2020.I have tried repeatedly reaching to customer care toll free number of Air Asia.Dropped email and messaged airlines on twitter too but dint recieve positive response.Initially they said you will recieve amount within 15days and now they emailed that its only for bookings before 17 April and they didnt credit amount to credit shell. They are cheating customers. Would be really grateful if this forum could help address my grievance.

Taranath Shetty

Posted on Jun 17, 2020

Hi Team- This is regarding the Air India flight tickets refund amount for 3 PNR’s booked and all flights got cancelled due to COVID-19. PNR-Y22S2- Date of Issue : 30 Jan 2020 / Date of Travel- 02nd May PNR- HVFJC- Date of Issue : 31 Jan 2020/ Date of Travel- 04th May PNR-JG9CF- Date of Issue : 30 Jan 2020/Date of Travel- 04th May I have tried repeatedly reaching to customer care toll free number of Air India. No response. They kept me waiting with music informing that all call agents are busy. I must have tried 15 times, all the time same answer. Second option I sent mail to No response. Sent at least 5 reminders. No response. Would be really grateful if this forum could help address my grievance.


Posted on Jun 17, 2020

Sir, Good morning On 19th April 2020, I had booked a flight ticket from “Airindia” from Varanasi to Delhi of date 04th May 2020. Flight no. was AI428 and PNR no was YTX9B. This was cancelled due to lockdown. Now I ask for refund from Airindia, but they are not giving it. I have also mailed many times to Airindia authority but there is no hearing . Please get me an air ticket refund at the earliest. Thanks and Regards Vikash Maheshwari Mobile no 9711308636 Email Id

Kaushik Banerjee

Posted on Jun 16, 2020

Before lockdown period i booked flight tickets for domestic travel for my family for travel date was 26th May 20 and return tickets on 1st June 20 (Both the tickets from AIRASIA) due to lockdown we are unable to go but airlines got refunded to me on 30% of cost entire amount got taken off my hard earning money as cancellation charges ,i intimate and mailed several times for to Airlines but no result ,lastly i informing you with great hope ,please help me in current situation i am running short of money its difficult to run my daily family expenses Total cancellation charges booking id : EMT71619871 Rs 4647/- and EMT71717270 Rs 2622/-

Ayan Mallick

Posted on Jun 16, 2020

Spice jet doing business with our money We have faced a real problem with Spice jet in this lockdown period. We have booked three-time SPICEJET flight from Mumbai to Durgapur for 6 guests in our house and it’s got cancelled three times. Every time it got cancelled due to lockdown issue or airlines issue, but money is deducted from my account and credited to their credit shell account. Now our all guests reached their home by train due to unavailability of air service. Now almost our 40,000 INR is in SPICEJET credit shell and according to their guidelines, we can use that money to get tickets for those guests’ passengers only. It’s really a worst policy made by SPICEJET to harass people like us and doing their business with our money. In this lockdown period many of us and some poor migrant workers also purchased tickets from their hard earn money and after that flight got cancelled and their money invested in SPICEJET Credit shell. Our government need to make a rule or need to do pressurized this private airline to return all the money back to customers if flight is not getting operated. PNR : KF89NN and T4WBQR

Prashant Shinde

Posted on Jun 15, 2020

Hi Team, I have booked the tickets on 25th Feb 2020, Airline Name - Indigo Airline Travel date - 10th May 2020 Passengers - 3 out of that 2-Adults and 1- kid (2 years) Travelling from - HYD to MUM PNR Number - KGQ4XS As per the government regularities all the flights were cancelled till 24th May and as since my travelling date was 10th May i am applying for reversal of my ticket booking amount   I could not able to visit HYD as the occasion has been cancelled due to covid-19, Hence i want Full Amount of Reversal which was debited towards ticket booking The Amount is 5880/- I am not cancelling the tickets with my wishes, its world crises & Indigo team is not helping to reverse the amount. Need your intervene to resolve my issue, I need full amount of reversal Please note - With small 2 year Kid i will be not planning to travel anywhere in next 2 years so I DO NOT WANT  that credit shell option its waste for me, I WANT ONLY REVERSAL IN MY ACCOUNT ASAP. This is increasing my Financial burden in this situation i do not have funds to survive with family i need urgent funds and i am in big trouble i need my money back for my essential family expenses. PLEASE HELP !!! Thanks & Regards Prashant Shinde 8097707083

Sunil Pai

Posted on Jun 15, 2020

I had Booked flight for me and my family from Go-air for 2nd June 2020. It was informed that they are starting their services from June 1st hence didn't cancel my bookings but on 2nd June I receive an message that the flight is cancelled. Since they had cancelled the flight at last moment, called their helpline requesting refund, they mentioned to mail PNR details to Nodal officer. Did the same and then escalated to next authority also, but even after regular follow-ups they aren't even bothered to reply back or revert. How can I claim my refund from them. Thanks and Regards, Sunil


Posted on Jun 13, 2020

Dear Sir/Madam I have rescheduled my cousin's ticket with below PNR number IVCPFA and made the online payment. After the payment and deducting this amount from my credit card, I got the error before generating the ticket. Oops...We have to fix this If your payment has been deducted but you have not received a booking confirmation, please email '' with subject “Web Payment Error”. After continues email to the customer support without any luck, i tried to call the indian call center without any luck. Finally I decided to go to the local airindia office. As they were not able to get the details about the payment (which is only accessible from India) they have instructed me to pay for the difference again and get the ticket amended by paying additionally. Due to this error and not changing the date, I had to go to the Air india express office and reschedule the ticket for 18th of march again. I would request you to get the refund the amount I paid additionally of AED 282.65 towards the rescheduling. As my mother (PNR No FGYFKE) was also travelling, I had to reschedule her ticket as well for 18th march by paying additional. I had rescheduled her ticket from 1st April to 17th March by paying AED 451.23 before the payment error i got for my cousin. As my mom cannnot travel alone, I had to reschedule the ticket for tomorrow. Can you please assist me to get the refund the amount i paid earlier of AED 451.23 towards rescheduling as well. I have contacted Airindia Express office many times without any luck. I would request you to assist me in getting the refund of my additional payments. If needed I can provide you all the communication issues, payment confirmation etc. Should you need further clarification, please contact me on +971 504258786 Kind Regards Sampath

Ishfaq Ahmad Mir

Posted on Jun 12, 2020

Dear Sir/Madam Greetings from Bengaluru. I booked tickets for journey from Bangalore to Srinagar through Indigo airlines for 25 March 2020 with PNR No. JI4T3J for 5 passengers namely 1. Gh. Ahmad Mir, 70 Y, Male, 2. Zia Bagum, 68 Y, Female, 3. Sofia Abdullah, 35Y, Female, 4. Emrah Ishfaq Mir, 6+, Baby Girl, 5. Aisha Ishfaq Mir, 5+ Baby Girl. Because of lock down this journey couldn't materialize and the amount I paid got converted to credit shell. It was ok for me. After lock down, I booked two tickets only for my old parents as it was urgent for them to travel (1. Gh. Ahmad Mir, 70 Y, Male and 2. Zia Bagum, 68 Y, Female) from Bangalore to Srinagar on 03/06/2020 with PNR No. DLFS5A, this trip got cancelled by Indigo airlines and I again got my amount back as credit shell. I later on again booked ticket for my parents with PNR No. QGDZWV for 08/06/2020, this journey also got cancelled by Indigo airlines and the amount paid was converted to credit shell. My old parents have age related health issues and I can not stop them from travelling till indigo flight resumes from Bangalore to Srinagar. I booked new tickets for them with spice jet airlines for 08/06/2020 and they reached home. My parents are not frequent flyers and will not be travelling any more from home to any other place. I requested Indigo airlines to refund my amount for PNR No. QGDZWV dated 08/06/2020 or convert the same amount to my name for credit shell so that i can use it later for travelling, they are denying both of the options. Kindly help in solving the issue. Thank You. with best regards Dr. Ishfaq Ahmad Mir, Central Geological Services, Geological Survey of India, Kumarswamy Layout, Bengaluru. Contact No. 7780857642 Email:


Posted on Jun 11, 2020

we had booking from BLR to Nagpur for 12th june with PNR VE7W5H. We didnt receive any notification/msg regarding cancellation of flight. Customer care number is also not reachable


Posted on Jun 09, 2020

We made a Leh Trip & return booked by Air dtd 26th May 2020. through make my trip ( Agent booking Id Booking Id: NF71147268909986, PNR: JF8C2K, DSG4XL) . Flight was cancelled by Airlines due to COVID 19. But instead of refund they given the credit note till March 2021. We have requested for refund as our personal trip by air is very limited. In ticket they stated as INR 3300 was the cancellation charges, but now they are refusing as zero refund. Kindly do the needful to refund the amount INR 13493.

Abhinav Gupta

Posted on Jun 09, 2020

Indigo is cancelling the flight in the name of COVID restrictions even after the domestic flights were resumed and creating credit shell..Further there are many restrictions for using the credit shell..Its a scam and looting money..Please advise the airline to reverse the money for the bookings happened after 01.06.2020.

Binod Kumar

Posted on Jun 07, 2020

I had a ticket for the Flight G8-387 which was scheduled on 3rd June 2020 from Mumbai to Ranchi. I bought the ticket using Make My Trip. But the flight was not operated. They cited the reason for cancellation of Flight as the issue beyond their control. I made multiple attempt to contact their customer care number but all in vain. I mailed to the GoAir mail option but only they gave reference number for the complaint. Till now they didn't refunded the amount nor they gave assurance when they are going to refund. please sort out my problem Thanks and Regards Binod Kumar

Aswathy Gopalakrishnan

Posted on Jun 07, 2020

On January 24 2020, I booked flight tickets (AirAsia) from Kochi to Ho Chi Minh City (March 28 2020) and Hanoi to Kochi (April 9 2020) through Make My Trip website. After the Corona Pandemic was declared and lockdown started, AirAsia cancelled the flights. However, in spite of repeated queries, complaints and refund applications, the airline hasn't refunded my tickets.


Posted on Jun 07, 2020

1. I have booked a ticket in spice jet flight through akaber portal for The ticked is booked akaber using account and the contact details mentioned are of the traveller. 3. The taveller name is vinod prajapati sangeeta komal prajapati contact number is 9821404531 my prn. no isug4rsn dt: 03 06 2020 flight has cancelled frist mail found flight reseduld than ofter second day mail found flight cancelled i request please give me other flight he told me dyanamic fare please toaday booking rate near about 12000 extra cost when im demanding refund he told me your amount is credit cell we can not refund how can travels this time i have not money what can i do please help me

Abilash Kumar Sahu

Posted on Jun 06, 2020

I tried to book flight from Bangalore to Ranchi through on 4/5/2020 but it showed payment failure and booking got cancelled. Money got deducted from my wallet but ticket was not booked. I waited for the amount to get refunded but it has been more than 18 days and still there is no reversal. Could you please help in refunding the amount? The support numbers/chats are not working and there is no other way to contact you. Amount deducted - Rs 4424 Transaction id - 3549002052 Registered mobile number - 9740592408 Alt number - 9439057717

Narahari G

Posted on Jun 05, 2020

1. I have booked a ticket in GoAir flight through Happyeasygo portal for one of my friends on 8 Apr 2020 for journey on 20 Apr 2020 from Delhi to Kolkata. 2. The ticked is booked using my Happyeasygo account and the contact details mentioned are of the traveller. 3. The taveller name is Somnath Kundu, his mail id is and his contact number is 7044959648 4. The e ticket order no as per Happyeasygo portal is 695905669722806308 and 695905669722806408. The PNR is PEPDUH. 5. Due to extended lockdown, the flight stood cancelled. 6. I have approached to Happyeasygo for the cancellation of the same, they have asked to do the cancellation by visiting the airlines site. I have sent the cancellation confirmation to the Happyeasygo through the mail. 7. Now they are playing mail game with me and not responding to my mails in a manner they are soupposed to.


Posted on Jun 05, 2020

I had a booking from Bagdogra to Kolkata on 29th May'20 . My PNR was KB227J. The flight was cancelled. Despite of several request the authority yet to refund the debited amount. Please look into this to resolve the issue.Please also note that I don't require any credit shell facility as I already managed other mode of communication . Passenger Name : Mrs. Sarmi Saha Chakraborty & Master Priyanshu Saha Date of journey : 29/5/20 PNR : KB227J Sector : Bagdogra to Kolkata Complaint no. : 05419329

karthik Chandrasekaran

Posted on Jun 04, 2020

I got the confirmation from GoAir the day before travel that my flight got canceled and I will be refunded with the amount. However, I did not receive the refund for the flight got canceled on March 20th, 2020. Previous ticket/incident raised with Go Air customer care: G8-01072566, G8-01024501, G8-00994319. I tried Contacting their customer for the past two months either it will be cut automatically or it will unanswered more than 30 minutes. I have written multiple follow-up emails and there is no reply whatsoever.

Santosh Rawat

Posted on Jun 04, 2020

We booked our Delhi - Leh trip in Jan 2020 under PNR H9LW4M. And we're travelling all the way from Australia to India. Now in light of COViD19 restrictions, none of us able to travel to India (as per DGCA suspension of scheduled international commercial passenger flights will continue till midnight on June 30). I have written to SpiceJet on multiple occasions (and the no. of times I have tried to call them) and to multiple email addresses (Customer relations, Nodal Officer and Appeals) to cancel our Delhi-Leh flights and process the refund. But till date have not received a single response. I requested for a refund as credit shell does not work for us, as I don't have plans to visit India in near future and it's unlikely that I'll travel with all the guests in the original PNR. As per DGCA directive, the money should be refunded if flights are cancelled because of COViD 19. Kindly request you to arrange for refund from SpiceJet Airlines.


Posted on Jun 02, 2020

We have planned an International vacation trip for Sri-Lanka in the month of May 2nd to May 8th and booked ticket by Spice-Jet airline having PNR as ADUGKA. Now due to Covid-19 and GOI directive and national/International Lockdown we were not able to travel and flight booking got auto - cancelled by Spice-Jet airline. But Spice-Jet is not ready to refund the amount directly to customers bank account but as per DGCA directive they should return, instead credit shell is generated with conditions that credit shell is used for same passengers and only for roundtrip where the credit shell balance can be used with in Feb 202, after which the Amount stored will be fore-fitted. Now I want to ask iSpice-Jet airline that how it is possible to use this credit shell, while we can’t plan any trip for next 2 years and for the same passengers and roundtrip booking as per the Travel Business scenario for these CORONA Outbreak. So I kindly request you to do the necessary arrangement of refunding my money from Spice-Jet Airlines at your earliest possible convenience. You might see there are many complaints from many passengers related to these but its impacting since a bulk amount of money is on stake of individuals and Airlines companies are taking advantage of the situations.

Subrata Sanyal

Posted on Jun 02, 2020

We have a confirmed Go-Air flight booking from Kolkata to Leh (via New Delhi) for 3 person for 23rd May'2020. Our booking ref no: IDFIVX. I have booked this ticket on Nov,2019. Due to lockdown situation, this flight was cancelled. I have raised request to refund the amount, my service request no: G8-01008500. But even after sending 8-9 reminders, I have not received any refund or even information from Go-Air airline company. I have already tried to reach their below personnel: Please look into this issue.

Ritesh pandey

Posted on Jun 02, 2020

Dear Sir/Madam I have purchased an Air India airline ticket from Amazon on 15th Feb.20 for my sister to travel on 6th May 2020 from Pune to Lucknow.. Due to corona spread, Flight was cancelled . I contacted Amazon-Cleartrip-Air India to get refund & all playing with customer & saying contact to each other. Later I got mail from Amazon & Cleartrip that I will get Zero refund. Airindia PNR: Z926R Passenger Name: Archita Pandey Date of Journey- 6th May 2020 So I kindly request you to do the necessary arrangement of full refunding my money. Regards, Ritesh Pandey 8669676922

Sri K

Posted on Jun 01, 2020

I have booked tickets from Spicejet, IndiaGo, GoAir on different dates and different sectos for each time the previous was cancelled, hoping that next schedule would fly. Obviously and needless to repeat the same complaint by me as well as was done by lot many others about refund policy of Credit Shell. Now i want FULL REFUND, irrespective DGCA, guidelines and irectives etc, they are saying, which are practically INJUSTICE. 1. we purchased a ticket for performance of a service which is a Contract 2. The Performance was NOT done. So contract is not executed. 3. So, we want our money back, simple. Irrespective of Force majeure circumstances etc. etc. Even if one say its force majeure, in such condition i think no Compnesation is requested. But we are not asking COMPENSATION, just OUR MONEY back. Thats it. More over, there is a fundamental flws in refund policies in airline ticket refunds. The questions to be answered with LOGICAL reason: 1. Why some tickets are refundable and some are not? 2. Why the cancellation charges are so high? i cannot write many other logical questions.. but my point is, why not the cancellation policy is like a simple system may be as Railway ticket cancellation within so much time so much refund will be given and this will be given under different slabs? In railway even if we cannot perform journey, by any reason, even then we have anoption to file claim for refund. but nothing in air ticket. FORGET IT. I stringly suggest all the sufferers should file a case legally and set right this looting our money. Lot of money got stuck-up in credit shell, ooh yes. By the way I ABSOLUTELY DONT HAVE ANY PLANS to travel in India for next 1 year, as i am not staying in India. Even then they are not willing to refund. They say DGCA directive. My question is why some one else higher authorities should come and say to refund my OWN MONEY, when you took my money and the flight got Cancelled???? million dollar question.. 1. W

Lokesh Agarwal

Posted on May 31, 2020

We (2 families total 7 pax) have planned a vacation trip for Darjeeling in the month of may and booked ticket by indigo airline which PNR is AW482E. Now due to Covid-19 we are not able to travel and flight is also cancelled by indigo airline. But indigo not refund the amount instead credit shell is generated with conditions that credit shell is used for same passengers and only for roundtrip. Now I want to ask indigo airline that how it is possible to use this credit shell, while we can’t plan any trip for next 2 years and for the same passengers and roundtrip booking. This is totally cheating. So I kindly request you to do the necessary arrangement of refunding my money from Indigo Airlines at your earliest possible convenience

Anuj Parasrampuria

Posted on May 29, 2020

I booked 3 tickets from Indigo CCU-BLR for 1st June 2020 through - Make My Trip portal Indigo flight got cancelled 3 days back, airlines has already issued a Shell Credit, But Make My Trip is not showing the same on their website and they are saying they will take 21 days time. I need to rebook another flight immediately to fly before 1st Jun 2020, If not done I need full refund from MMT. MMT Booking ID: NF20116274688130 PNR# GEZSSL Indigo Booking Id: 130916020223

Amit Goenka

Posted on May 25, 2020

Hi!, This is Amit Goenka. Below is my booking details for Air Vistar Amit Goenka PNR# V6ZPOP - DXB BOM for 24/5/20 Shruti Goenka, Aditi Goenka, Aryaa Goenka PNR# V7UGF8 DXB - BOM for 24/5/20 Kindly process refund of the above tickets I cannot get through the Airline Customer Call Center or Email

Amit Goenka

Posted on May 25, 2020

Hi!, This is Amit Goenka. Below is my booking details for Indigo Airlines Amit Goenka, Aditi Goenka, PNR# BGS3XP dated 11/5/20 Shruti Goenka, Aryaa Goenka PNR# MP16JH dated 11/5/20 Kindly process refund of the above tickets I cannot get through the Airline Customer Call Center or your Email

Vishwash Mankani

Posted on May 24, 2020

I have booked a ticket through Spice jet app and the payment has been done by Paytm. The money has been deducted from Paytm but I didn't get the booking confirmation from Spicejet. I have got the PNR for that booking as well. But there was no confirmation about the booking. I have tried to contact with the Spice jet team but they were not replying positively. The booking has been made for 25-05-2020 from New Delhi to Kanpur. Kindly resolve the issue.

Vishwash Mankani

Posted on May 24, 2020

I have booked a ticket through Spice jet app and the payment has been done by Paytm. The money has been deducted from Paytm but I didn't get the booking confirmation from Spicejet. I have got the PNR for that booking as well. But there was no confirmation about the booking. I have tried to contact with the Spice jet team but they were not replying positively.

Sandeep Kumar

Posted on May 22, 2020

I booked 2 ticket from Ahmadabad to Kanpur for 3rd June 2020. I get confirmation message from Spicejet. After 2 days when I was checked for web checkin, I found that both tickets got cancelled. Then I connected to spicejet, they said that it will be refunded even a single penny. I then complained to their customer care about the issue, but did not get any help. Kindly help me out, it is not fare to charge money then say that we will not refund, even I used one coupon that was saying it will refund full amount on cancellation. Thanks, Sandeep Kumar

Muhammed Thahir

Posted on May 20, 2020

Dear Sir, I have purchased an airline ticket from Indigo for my mother to travel on 1st May 2020 from Riyadh to Kozhikode. My mother could not travel on this date as the flight was cancelled due to corona spread. I sent several email to Airline authority to refund the ticket but airlines authority denied to refund the ticket. Indigo Airlines, instead of providing the full refund of the amount collected for the tickets, are providing a credit shell, valid up to one year, which is in clear violation of the civil aviation requirement of May 2008 issued by the DGCA. So I kindly request you to do the necessary arrangement of refunding my money from Indigo Airlines at your earliest possible convenience. Please note Indigo PNR: SL4P2D Passenger Name: Arukandathil Khadeeja

Santhosh Samuel

Posted on May 19, 2020

Dear Sir/madam I would like to bring your kind attention that we are facing a problem of refund issue of domestic flight ticket due to lock down . I am residing at Delhi and I booked flight ticket to Cochin on 17/3/2020 ( Spice jet) and the travelling date was on 17/5/2020 for the annual school vacation of our children .Due to extended lock down in India the said flight is cancelled but the airline is not refunding the booking amount and they are telling " your booking amount is safe on our credit shell and you can travel up to 31/3/2021" with the price variation . This date is not convenient to us as you aware the annual /summer vacation in Delhi NCR will be started in mid of May and the above mentioned time period is not at all suitable for us. This type of issue is happening to not only me but those who are planned to go for their annual vacation.My humble request to you is do the needful for getting this issue in front of relevant authority and get our money return.I lost my job since last 2,3 months and this amount will be a big help for me. My PNR CGL9HH Thanks & Regards Santhosh Samuel Mob: +91-8130565297

Appathurai Selvaraj

Posted on May 16, 2020

Sir, I booked a confirmed flight ticket for Ahmedabad-Port Blair-Ahmedabad (for 4 Passengers) with the booking ID EMT67555137 on 12 December 2019 to travel on 20 April 2020 from Ahmedabad to Port Blair (G8- 802, Airline PNR: G9QCRT) and on 27 April 2020 from Port Blair to Ahmedabad (G8- 803, Airline PNR: A4SV3P). Since both the way flights are cancelled, on 20th April I requested to refund the full amount. As we cannot make the trip together as expected by Go Air. Since did not respond positively to my request I registered my grievance in AirSewa (Grievance No. DK094958) on 20th April 2020 with the request to direct Go Air and Since I did not get any reply from or Go Air, on 30th April 2020 again approached But they outrightly refuse to make the full refund. So once again on 30th April and on 14th May I registered my grievance in AirSewa (Grievance Numbers: UV419600 & WQ799316: FX321731 & UZ149761). Until date the Airline and refuse to make the full refund. Kindly do the needful so that I get the full refund.


Posted on May 14, 2020



Posted on May 13, 2020

I booked INDIGO Flight PNR no IN4RYN on 14-Feb for Travel Date on 5th April 2020 for 6 Passengers to attend a Marriage in Chennai. I have cancelled the Ticket on 29th March due to Flight Cancellations because of COVID and got confirmation email from Indigo for Full Refund without Cancellation Charges. Now, they refused to give refund and gave Credit Sheel for 6 Passengers, where i know that I will not be able to use this in the next one year. They are citing DGCA Circular no. AV-29011/27/2020-DT stating that Tickets should have been booked between 25th Martch to 14th April, where in I booked the ticket on 14th Feb for my 5th April Travel. First why did they sent me 100% Refund invoice, later they changed their mind and moved the full amount to Credit Shell. The purpose of travel is Over now and there is no necessity for 6 of my family members to travel. I need full refund.

Nikita Nishant Mansingka

Posted on May 08, 2020

PNR no ZDLC6D I booked ticket above pnr from spice Jet flight no 487 dat 2may2020 Sg 83 3 May 2020 Sg 82 7may 2020 Due to government policy all flights cancelled I request company to refund the ticket amount Company replied amount deposited to travel agency The agency is bluestar travels The blue star replies amount not credited in bluestar account My mother is sick we need money for medical reasons and now I have no source of income due to lockdown direct the spicejet to refund the cancellation of tickets amount in my account Complainant Nikita Nishant Mansingka

Sanal Sugathan

Posted on Apr 28, 2020

After the coronavirus outbreak and travel ban issues/restrictions in UAE and India, Spicejet released a flyer on 10th Mar on Twitter allowing passengers to reschedule their tickets which were booked between 12th and 31st March without any change fee. I had booked a one way ticket from Dxb to Cochin for the 19th Mar which I wanted to reschedule or get full refund. So I called the Spicejet customer support contact number to enquire on my request and process to reschedule since there was no option online to manage my booking, but for every attempt to connect to any service agent failed as all their lines was busy. Two days later after many attempts, I wrote an email to customer relations/support dxb on 12th Mar requesting for full refund or to reschedule my flight ticket. I get a response from Sonia (Senior Customer Service, DXB office) confirming that the ticket cannot be refunded, but change of date is possible, only fare difference need to be paid. I also receive an email from Rajvinder Kaur (Customer Experience, IND office) stating the same. The following day 13th Mar, I reply to their emails requesting for date change to the 20th Nov with all details. On the 14th Mar I receive an email response from Harpreet Kaur (Customer Service Office, Dxb office) stating “date changes for 20 Mar SG18 Dubai Kochi there will be additional charge of AED40 as of now after waiving the date change charges”. I realized there has been a mistake from her end and quickly responded to the email stating the correct date and details - Friday, Nov 20th, Dubai to Kochi, 3:55am - 8:25am. Later in the evening on the same day, I receive a call from Harpreet saying that she had given me details for the 20th Mar flight, to which I replied that was not the date I requested for, my email clearly states 20th Nov. She further replied that she will not be able to change it to my requested date because she has been instructed that date change waiver is only possible until end of April and if I need to change it to 20th Nov I will have to pay additional 205AED. I do not understand why I would have to bear this additional charge from an issue or an error clearly from the end of Spicejet when it was no fault of mine. So I responded immediately by email, regarding my disagreement to these charges and explaining my situation, to which there was no reply. Further to this I dropped a reminder expecting a favorable response and settlement to my issue. On the 15th Mar, I get a response to my reminder from Poonam (Superior Customer Service, Dxb office) stating there was a change in policy from 14th Mar, hence change fee is applicable. I again responded asking to please study my case to which there was no response. After receive no response from the Spicejet customer support emails or calls and as my travel date (19th Mar) was fast approaching, on the 17th Mar I visited the Spicejet Dubai office to reach some kind of resolution to my issue. At the office I explained my issue to your service agent Mrs. Syeda. She explained me the situation Spicejet is facing and advised me the best course of action will be to reschedule the ticket to the 20th Nov, instead of losing my current booking and to request for change of ticket waiver from the head office by email. I had no choice but to follow her advice and trust Spicejet will come back to me with a resolution at the earliest. My last communication to your customer service was on the 17th Mar updating them on my rescheduled booking, request for waiver and further steps I would be forced to take if there is no action taken. Finally on Mar 30 the Nodal Officers office responded with incorrect information for another PNR number and their inability to provide any refund. I reverted back saying this is incorrect and they again responded with no resolution and stating that is their final response.


Posted on Apr 17, 2020

Dear Sir, Plz suggest me how I will get back the money for the booked flight tickets with INDIGO Airlines through Easemytrip. As you aware due to Covid 19 my all train tickets got cancelled from Tumkur to Ahmedabad on 11.04.2020. Now we are not travelling to Ahmeabad. We have booked our return airline ticket through Indigo (GNTJ7U) on 20-05-2020 Ahmedabad to Bangalore, we are not able to travel due to covid 19 as we have not gone to our destination ( Ahmedabad) so if we are not going then how we will be return through flight on 20.05.2020. Kindly suggest us for refund. PLZ SUGGEST ME FOR REFUND DHARMENDRA SINGH 9846980321

Dr.Abhisek Mitra

Posted on Apr 10, 2020

We purchased a ticket from Indigo airlines.Our return from Colombo to Chennai was on 13th march 2020.Unfortunately 8 hours before our scheduled departure from Colombo airport the airline intimated us via email that our flight had been cancelled.They didnt provide us any alternate options for return and we had to return Chennai airport after instant booking of tickets from other airlines and that too at a hefty price.Indigo airlines declined our repeated requests for refund of fare against that cancelled flight.


Posted on Apr 10, 2020

Booked a ticket on Oman Air BLR-DMM. Flight was cancelled in the last minute. No information about cancellation given. I asking fro refund. But Airline has not refunded or responded to emails, except auto replies. It has been more than one month.


Posted on Mar 14, 2020

Respected Sir / Madam,  We had booked our students group tickets with Spicejet & Indigo airlines from 08 March, 2020 by flight no. SG 497 departing Mumbai & return on 11 March from Bangalore for 19 students and 3 teachers. The PNR of the tickets are as follows: K7IEMV & L5EB2L of Spicejet & VHSUVC + RP7F2U + VDUC2L of Indigo. Keeping in mind the safety of the kids due to the recent outbreak of Corona virus all over the country, the parents were worried and apprehensive of sending their children out of Mumbai in this pandemic situation. Hence, the school had decided to postpone the tour to a later date. We had sent a request to the airlines atleast 3 days before the departure to please refund the total amount paid OR to adjust the amount at a later date for which the airline can issue a credit note to us.  As this is something beyond anyone's control, it is very difficult for us or the parents to bear any cancellation charges.   The airline is saying all their flights are operational and they cannot do anything about this. They expect the students to travel taking the risk of them being infected.  The groups being of school students and their safety being of paramount importance we need to understand the anxiety of the parents & take suitable decisions accordingly. Many of the other schools and educational institutes have postponed their one day trips as well as short tours due to this problem.  As you may be aware schools & colleges in many parts of India have been shut down for a month. We request you to help us out on the above matter.  Thank you Adil Appoo - 9702799966 Operations Head Darayus Kabraji - 9821388829 Director

Sahifab customer care number=6295741601

Posted on Dec 12, 2019

Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601Sahifab customer care number=6295741601


Posted on Aug 21, 2015

E Rajesh

Posted on Aug 19, 2015

sir I tried to book jet airways from chennai to new Delhi on 17th & 18th of July but transection failed due to some problem but amount deducted from my account. I talked to customer care for confirmation they told wait for another 30 min if you won't get any confirmation of ticket in your mobile go for another booking. I did same way for 5 times at 5th time I got message that your ticket booked. since then I m calling customer care they are telling it ll credit in 48hrs but nothing happen. I have given all details whatever they asked but no response. I request you to kindly look after this. thanking you


Posted on Aug 13, 2015

Dear Sir/madame, I had booked tickets with Jet Airways for travel on 25 Apr 2015 and 02 May 2015 between sectors Delhi and Thiruvananthapuram vide PNR OZKWNF and eTicket No 5892116786715 which subsequently was cancelled on web by me on 09 Apr 2015. On speaking to your toll free assistance for umpteen times and corresponding to them through e-mails, I was always told that the amount of refund will be credited to my account in some time frame of 10/15/7 working days' time. Till date no refund has been made. May I request you to guide me to do the needful. The airlines has been behaving in a total lackadaisical manner giving all possible reasons of amount credited to my bankers & given me some ARN to check from my bankers which also has been done with no refund. Thanking you.


Posted on Aug 08, 2015

Complaint against Indigo airlines for denied boarding to 8 passengers on 26-4-2015 on their flight from Delhi to Dubai

harsh agarwal

Posted on Aug 07, 2015

hi i need to complaint against regarding my refund . Its been 2 months i tried every possible way to take my refund but could not get it . The company is telling from last 2 months that we have reversed the amount and with response to that i have forwarded my 2months bank statement . so now i am left with complaint option .


Posted on Aug 05, 2015

Dear Sir I had booked a Spice jet flight on 28th August vide Confirmation Number (PNR): IDG1MH to Chennai for my family of four for an onward flight from Chennai to Bangkok the same day at 10.25 pm. When I booked the ticket the departure from Kochi was at 5.55 pm and arrival at 7.20 pm, which was sufficient for me to catch the Bangkok flight. Now they have changed the time to 6.55 pm and when I approached for cancellation or change to morning flight, they said cancellation charge or change charge of around 6000 Rs will be applicable for no fault of mine. Please help in securing me a redressal on the above. Trailing mail depicts the full picture. Regards Rajesh George Managing Director Classic Omega Auto (P) Ltd., Guruvayur Road, Punkunnam, Trichur, Kerala Tel: 0487-2389994. Fax : 0487-2385414 Mobile: +91 94470 - 84494 Email:


Posted on Aug 03, 2015

Sir I book go air flight for jul31,2015. When I reach airport they said that your payment has not been done by U. Balance has been deducted from my account. I also contact with go air customer care now they are saying that payment was received from you. I have an e-mail of air ticket & citrus payment (the secure online transfer agency)

Ch Joseph Martin

Posted on Jul 21, 2015

I booked two spicejet airlines tickets hyderabad to rajahmundry on 06 april 2015.I got message transaction failed/declined but Rs5,374/- debited from my account.Later i contacted to spice jet custmer care several times nearly 30 times i was talk with them.they said the amount will be credited within 10 working days to my account.still i did n't get my money.How can i legally proceed and get my money.

Smaranika Sikdar

Posted on Jul 17, 2015

namrata modi

Posted on Jul 17, 2015

I am trying to book a ticket from spice jet mobile app for 1st sept, 2015 travelling date and returning on 7th sept, 2015. It is showing no flights available for any of the dates in august and sept. This is all cheating that Spice jet is doing with the customers. A complain should be filed against this company. Its a fraud.


Posted on Jul 17, 2015

My bag that was in the Air India flight-AI 102 from Delhi to Mumbai came broken. The handle was completely missing and the Air India team took a complaint and refused to pay up. The Manager for Baggage services, Mrs Prasad at Mumbai clearly says they cannot fix this and will not be held liable. Inspite of me having a damage report that was given to me by their ground staff team at Mumbai T2, this is the pathetic feedback I get from Air India. I'm sure they are probably eating up the amount due to passengers like me and show it in their system as case closed.

Aru Beri

Posted on Jul 16, 2015

I am writing this in reference to my lost baggage. I fly with AirIndia flight AI 126 on 11 July, 2015 from Chicago to New Delhi (11 July, 2015 1:30 PM - 12 July, 2015, 2:25 P.M). On reaching IGI Airport at New Delhi I was informed that my luggage have been not loaded from Chicago in the flight because of some technical issues at Chicago (ORD) airport. Thereafter, I was informed to fill in lost baggage form which I did at Delhi Airport. I was provided with a receipt that contained the following details : File Reference : DELAI71185. Now, 4 days have passed and I have no clue about my bag. Everytime on calling Air-India at New Delhi Airport either they don't attend the call or they ask me to call at Air-India at Amritsar Airport. They are not picking up our calls. In this scenario, I would urge you to kindly seek into the matter and provide me with my luggage at the earliest. We are getting harassed in this way. Looking forward to hearing from you


Posted on Jul 14, 2015

On arrival at Bangalore airport, I found the baggage lock to be broken, items dislodged and a portion of the bag was torn, around 4"x4", rendering the bag completely unusable. The ground crew of SpiceJet was clueless and kept me waiting 45 mins to take complaint. Complaint # 29814. Kolkata to Bangalore flight. SpiceJet take cheapness to a new level.

Reshma M R

Posted on Jul 08, 2015

I travelled on flight SG - 1068 from Cochin to Hyderabad on Spicejet at 08.40 pm. When I reached here at 10.30 pm I was not able to find a baggage out of the 2 I gave. Its being 3 days since I have logged on a complaint - there is no resolution till now. I have medicines and some money in my bag. I urgently need an resolution for this.

Nishant Sinha

Posted on Jul 07, 2015

Spice jet is providing wrong information regarding the refund of amount Rs.14, 094 against the cancellation of my flight(PNR-Y35QHL), which has yet not been received in my spouse Citi bank account through which the original transaction has been done. I have sent across an email to them but there is no response from their end till now. This is very disappointing to see that such a big airlines is not refunding back the amount and circulating wrong information that the amount has been refunded back to the account on 2nd July'15. For which, I have also shared the bank statement copy through which the transaction has been made on their asking, however, still there is no response from spicejet's end.

Rachit lakhmani

Posted on Jul 03, 2015

mayank bhatnagar

Posted on Jul 01, 2015

Shivani Saxena & Mayank Bhatnagar V/s Air India Issue: Negligence of Air India and missed the connecting flight which result the appellant had to paid additional expense to purchase the new tickets and harassment That applicant purchased the two air India tickets Dated on Dec 25 2014 from New Delhi Indira Gandhi International Airport to Toronto Pearson International Airport; the flight was a connecting flight as per Air India ties with Air Canada. The appellant paid the full amount INR Rs 152742.00 of tickets by credit card to air India confirmation number Y49JG Flight itinerary AI115 DEL-LHR & Air India Flight 7309 LHR-YYZ That appellant took the air India flight with his wife dated on Dec 30 2014 as per above mentioned schedule from New Delhi to Heathrow Airport London and further he had to take the connecting flight form Heathrow to Pearson Toronto. According to ticket itinerary this flight supposed to be arrived at time 11:05 am dated on (Dec 30, 2015) bu

Neepika Khan

Posted on Jun 30, 2015

We booked round trip with Spicejet From June12 toJune 20,2015.On june 12 ,2015 when we reached airport spicejet representatives denied us boarding on our booked flight. They changed our flight from SG1212 to SG876. They did not provide us seat on our booked flight SG1212 and gave an excuse that it was overbooked.On asking how can a flight be overbooked , they did not have an answer. Further the next flight given to us SG876 was delayed for 6 hours. We had to wait on airport for almost 10 hopurs. We missed our connecting bus to punjab We spent the whole day of June 13, 2015 travelling , all thanks to spicejet. Actually they sold our tickets on SG1212 to other customers on higher prices. Now when we demand and inquiry and action into this matter, They are not showing much interset in resolving it. Spicejet is not compensating ud for the troubles caused to us. They have caused us acute mental distress, anxiety and physical exertion.We seek your kind help in resolving this issue.

Rajat Baral

Posted on Jun 29, 2015

We have purchased the following tickets through make my trip. However, just before the departure day, spicejet cancelled both the flights and sent us sms regarding the same. Till date we haven't got refund for the same. Kolkata(CCU) Bangalore (BLR) Spicejet Sat, 13 December 14, 07:25 hrs Sat, 13 December 14, 09:55 hrs SG-521 Cabin: Economy Bangalore - Kolkata | Sun, 14 December 14, 17:55 hrs Spicejet Sun, 14 December 14, 17:55 hrs Sun, 14 December 14, 20:25 hrs SG-524 Cabin: Economy

Siddhartha Sankar debroy

Posted on Jun 23, 2015

They don't allow me to check-in before 40minutes from hyderabad to agartala on 20.06.15

Spandan Kumar

Posted on Jun 22, 2015

I encurred a failed transaction on the spicejet website while booking the ticket with pnr GCIDGX. Total of 23054+1400 was debited from my account but the ticket was not booked. I have contacted the bank and spicejet. Spicejet have given me the complaint no. 355297. I have repeatedly contacted yhe customer care of spicejet. But with no result. I have both the transaction id of the transactions. I have provided the same to spicejet but they are not doing any thing. They initially provided me another complaint no but somedays back they told me that the case has been closed and they gave me this new complaont no. Pls advice what to do.

Amrut Joshi

Posted on Jun 17, 2015

Amrut Joshi

Posted on Jun 17, 2015

Amrut Joshi

Posted on Jun 17, 2015


Posted on Jun 16, 2015

Dear Sir / Madam, I had booked ticket on 20-May-2015, 9:58PM @ spiceJet Airline, anyhow ticket not got due to some technical fault. Afterwards I made call to customer care and got a reference number [SpiceJet-CR/349429/2015] @ 10:27PM, he said it will credit to my account (credit card) within 5 working days. With several reminders & phone calls I have till date not received it. The amount is Rs.4559.00 Kindly look into it.

Sapna Panchal

Posted on Jun 07, 2015

I have a complaint about go air.I booked a ticket from pune to delhi.Because of my exam dates,I had to change the flight and paid penalty charges.The money was deducted twice out of my a/c.Instead of refunding the amount,they made me paid another Rs 1079 to board the flight.Even after raising my concern to them,my money was not refunded.I paid Rs(4369+1650+1650+1069) all total.Can anybody please help me get my money back.I want to take my complaint further

Vishal Mehrotra

Posted on May 30, 2015

I booked the Air Ticket from Delhi to KOlkata through EasyGo Trip ( but due to fare change, they replied that booking is rejected and amount will be refunded back. The whole thing happened at 10th May, 2015. I have taken follow-ups after 4 working days for my money, they haven't replied on that. Please find below the whole communication : **************************************************************************************** Easygotrip Rejection Refund No C:627. The booking amount is Rs.4322 /- Their support mail-ID and contact number are as follows : & +91 8080144002

pratima majumder

Posted on May 30, 2015

I am 76 yrs old I booked a ticket from ahmedabad to kolkatafor31.5.2015.the flight was a stop over at Delhi and reach kol on 1 st august there was no mention of this in the information the agent make my trip refuses to make changes. No proper information was provided they refuse to make necessary changes. Rescheduling charges are more than the cost of ticket.

Vikas Yadav

Posted on May 26, 2015

I had booked a spice jet flight from Indore to Delhi, wed 24 dec 2014 flight no SG2724 which was cancelled by spice jet without prior msg or warning at the last moment. first they did not even process my cancellation for refund until 21 March. Finally they did take my request for a refund but they have not refunded my money after five months now. I have written to them four times and have made several calls regarding this respect but they don't seem to respond. I am deeply troubled by all this.


Posted on May 21, 2015

Makemytrip Pvt. Ltd. has not refunded the cancellation amount of Rs.38,272/- against Booking ID NN2302210818158 inspite of vigorous follow up.

Smt kiran Lehar

Posted on May 21, 2015

i booked the indigo airlines ticket on 16.4.15 for 1/7/2015 and return on 4/7/2015 and due to unavoidable reasons cancelled on 17/5/2015,amt paid 6036/- and refund only 1792/- which is very less. I want to know the breakup of the deductions.please clarify and give the balance of refund.

Shri Ashok Lehar

Posted on May 21, 2015

excess deduction of money for cancelled tickets

Arvind Batra

Posted on May 21, 2015

Malaysian airlines has cheated us by making our return ticket invalid and we need to book additional ticket for return journey.


Posted on May 20, 2015

Goibibo team, i have heard big advertisements and names for you. Me and my family have been booking almost all our bookings from you. Yest you guys have cheated on me. I booked a ticket PNR YDMWY, it got booked for a wrong date due to some internet issues and within a minute I called goibbo and they promised for a full refund. It was March 09, 2015 and till this date I have not got any refund. The customer care IVR has no option to talk with executives for any past trips. Everytime I write to Goibibo for this complaint, they keep on lingering on this issue and keep giving false promises that by next week we will provide you refund and so on. They keep saying that they are awaiting money from airlines, why should a customer bear such issues, I booked a ticket from Goibibo and not from the airline. Goibibo is answerable to me. You guys have to return my money, why should I wait till you dont get a refund. What if you dont get refund throughout the life?

Bhaskar prasad vaisy

Posted on May 19, 2015

I waspurchased spicejet air ticket pnr no. x5v17p dt. 02/ 09 2014 from kolkata to chennai on 23/06/2015 in favour of my son Anirudha Bhaskar .When I checked the pnr no. it shows that your ticket has been cancelled without any reason i was not cancelled the said ticket My son is a student please help me >but spicejet rule said if flight is cancel then 90 minutes or more ,you will be refund the monet or resheduled


Posted on May 16, 2015

Spice Jet Airlines - PNR: S9WQ5D (Booking ID: NF2202251800520) cancellation ammount. I have cancelled the tickets because the flight is preponed by 45min. As per my schedule I cannot catch this flight. I have paid 53,398 to by the tickets, but they refunded me 33,613. Remaining amount they deducted as cancellation fee. They told me that prepone / postpone of flight is not beyond 120min hence they can not return full amount.


Posted on May 16, 2015

I am coming from Jetta to Mumbai & Mumbai to Chennai 11.05.2015 ( airindia flight ) I have Recd my bagg mumbai ( jetta to mumbai ) and i put bagg in Luggage in mumbai But i not recd the luggage in chennai, sames time i have complaint in airindia luggage, and also email Please arrange to give my luggage.

Gayathri Jayaraman

Posted on May 15, 2015

I traveled from Chennai to Jaipur via Delhi on 4th May 2015 by Indigo Airlines-Flight 6E-244.Booking reference:ZBN8WD.What happened to me in the flight is absolutely disastrous and might have costed my health and life.Around 5.30p.m,I requested the air hostess to fill my bottle with cold water.After 25 minutes, she brought back my thermos MUG me with HOT BOILING WATER and did not even bother to inform me about it. I opened and poured the water directly into the mouth.My entire tongue & mouth got burnt.I developed blisters. 10 days after the incident I still cannot eat or talk properly. Ms Harshita and Ms Kiran@Jaipur airport said that they would register the complaint and would notify me within few hours. But no response so far.I planned Jaipur trip 2 months in advance to attend my best friends wedding.But Indigo collapsed everything with their careless service.I could not enjoy wedding, could not eat food.Even 10 days later, I am unable to eat.Irreversible damage to my taste buds.

TG Ramaswamy

Posted on May 14, 2015

Complaint summary I had booked a confirmed ticket (Return) from Delhi to Kathmandu and Kathmandu to Delhi vide PNR D994JD online through Goibibo on 24 Nov.2014. I had paid Rs. 10,817/- through my credit card. As I am a retired man of 63 years old I wanted to save money in travelling so I had booked a ticket to New Delhi from Mumbai by Rajdhani express to travel on 21 January, 2015 so that I reach New Delhi on 22nd Jan. 2015 morning and I can catch the flight No SG45 departing from Delhi Airport at 05-15 PM. On 17 January 2015 I received a SMS text from Spice jet for providing meal services which I had not opted for. On 21st January, 2015 when my train had already moved from Mumbai Central and nearing to Palghar Station at around 17.59 hrs I got another text message SMS in my mobile informing that flight SG 45 for 22 Jan. 2015 is cancelled. The Text message is reproduced below for your information:- "Dear Spice Jet customer (PNRD994JD): Your flight SG45 dated 22 Jan 15 from Delhi to


Posted on May 11, 2015

Sir, I tried to book to and fro air ticket from Mumbai-Delhi for Nov. 07-Nov 14, 2015 thru website Amount (Rs. 24229/=) has already got debited online from our ICICI bank savings account for the forward and return tickets from Air India, but no tickets were generated. I have been calling innumerable number of times, the booking company at their no. given on website 09555980666 and have also email them at but there is no response from them. You are requested to kindly help me in the matter either to get tickets or refund from the company at the earliest.


Posted on May 06, 2015

My SpiceJet flight from Jaipur to Delhi on 03-May-2015 with PNR number SG2624 was cancelled due to operational reasons.I had asked for a refund and I was assured by one of the spicejet customer service agents that I will receive the refund immediately.It has been over 2 weeks and I have not yet received the refund money. I have been trying to reach out customer care executives but the service is really poor. Everytime i have been put on hold or disconnected without any clarity on the refund amount. Considering the quality of service provided by the airlines, I would ensure not to travel by Spice Jet ever and also recommend all my personal and professional contacts to beware of spicejet frauds. I was also having a connected flight from delhi to lucknow on the same day. I was about to attend an important metting at Lucknow which I missed because of you. Also no alternate arrangement was provided by your airline so that I could have reached Delhi .


Posted on May 04, 2015

Sir. I have booked TWo Flight Ticket to travell from Coimbatore to Chennai on 23/10/2014 in INDIGO Filght Service .Flight No 6E 363 PNR Q42J4F. Booking rference FMN16BPVJ6F.On 21/10/2014, out of TWo Tickets, I have cancelled one Ticket,CAnCELLATION pnr IS NY2JB.Till date Indigo has not refunded the cacellation ticket fare amounting to RS 4,500. Kindly help me to have refund amount

K.Venkata Ramana

Posted on May 01, 2015

Dear sir, My Spice jet SG-322 on10.01.2015 and the my PNR No:K6NRPM has cancelled by Spice Jet only not my self and i paid the amount of Rs 10956.00 for (Guawhati to Chennai ) still it is not credited in my account already more than 3 months are gone in this view i request you to please refund my total amount of Rs 10956.00 Immediately which i have to paid to you . Please do the needful urgently. Thanks and Regards, K.Venkata Ramana, 8415924520. 8415945324.


Posted on May 01, 2015

Ticket Booking no. HGGG6K dated 15th April 2015 which I cancelled, till date I have not received the refund amount from Kindly help me in this regard. Its almost getting 2months now. Ticket booked in the name of Mr.NELSON JOHN.

Shirish Chaurasia

Posted on Apr 24, 2015

Our candidate name Mr. Parshuram Ghadi has been stopped by Staff of Indigo Airline, these indigo people not allowed him to go to immigration counter also, they only behaving as they are the authorized person and acting as they are immigration Office. Reason to stop: Candidate has received Visa from the Oman company which has some error on the visa, regarding that company has given Under Taking letter explaining that this is the same candidate's visa has been issued who is traveling to Oman, also the contact number of company's person mentioned on the Under Taking Letter so he can travel. If the person has all the documents with him then why this indigo staff not allowing to travel. Even they have taken the ticket of the person too.

Hareshkumar Modi

Posted on Apr 21, 2015

I had booked my GUWAHATI to AHMEDABAD ticket for 12th April with SPICEJET and my pnr is GYEMHA but due to sudden change in SPICEJET schedule on dated 10th April they informed that now I cannot board 12th April flight so I have to prepone my journey on date 11th April and left my tour in between. When I reached to GUWAHATI Airport for check in , the spicejet officer told me that I will get only non reclined sheets and if I want 2nd Row I have to pay Rs 3000/-. I was compelled to pay the same , as my child was not well. When spicejet officer issued me the Boarding Passes the seat no were 12F, 1c, 3E, 3F. Even after paying 3000 we all have to travel in different seats.Now when boarded in SG 276, I faced very bad service of crew staff

Sundar Dayal Govander

Posted on Apr 13, 2015

Refund not yet received even after following up from last 55 days


Posted on Apr 03, 2015

Gentle Reminder I have submitted my complaint Regarding Return Air Ticket Refund from Makemytrip on 30.03.2015, but till now I have not received any acknowledgement from your end Should I submit my complaint once again ? Expecting your Reply Warm Regards S.V SREENIVAS PRASAD


Posted on Mar 30, 2015

I have booked to & fro Air Ticket from Bangalalore to Delhi and back for my Brother's family through Make Mytrip one month in advance and without my reqeust or their intimation they have cancelled the Return ticket which was of 08.03.2015. This we came to know throuhg the Indigo Airlines and when contacted Makemytrip they asked to book fresh ticket and to travell and to send the Ticket and boarding pass scan copy for refund. But till date they have not refunded the full amount and just for email new new person are replying and asking for time this is purely intenational cheating and money making I request to help in this regard. I have all the documents with me and correspondence in this regard S.V.SREENIVAS PRASAD

Sagar Arora

Posted on Mar 24, 2015

I had booked flight in September 2014 for travel in April 2015. Now just 5 days before, they have cancelled the flight from CHD to Srinagar and back. As per policy they have to arrange for an alternate flight. But they are saying they don''t have any flights from chd to srinagar till 15th April and I will have to pay 24000 rs extra. Or I shall take flight from Amritsar to Srinagar. This is totally fraud as they book tickets in bulk and then cancel the flights or ask people to reschedule their flights costing them more money. Please take action against this and pass this on to DGCA. Thanks

Inderpreet Saini

Posted on Mar 23, 2015

Dear Sir, I had booked a flight on 5th March 2015 from Delhi->Mumbai->Dubai by the booking id TUANRNLXS for 8th March 2015 from for my aunt(Amandeep Kaur). But due to some immigration document related issues, she had to cancel the flight and could not travel. We even got a confirmation document from the Jetways Airlines regarding the cancellation and were informed that the refund would be made to the account from which booking was done. I have been raising tickets and sending mails since then but no response from these guys. I am really frustrated with this kind of customer support service. Could you please help me on this? Thanks and Regards, Inderpreet Saini.

R D Choudhury

Posted on Mar 21, 2015

Cfm Tkt XiBGRR1SG/2SG NDLS-Aurangabad & back Dep dts 5/2/15 & 8/2/15 FT SG171 & 173 cancelled.Refunded only Rs 9206 against Rs 16482/- thru Comfy Travels. Explain reasons.

Deepak Rampal

Posted on Mar 20, 2015

Sir, I had travelled to Mumbai Dated 9th Dec, 2014 and lost my baggage in the airline Spice Jet SG 443 from Amritsar - Mumbai.It was an Americal tourister strolley bag with all necessary daily items in it. The same had been communicated to the airline the same day and they had offered only 1500- against settlement although the value of the goods inc. bag were more than 20K. Sir/Madam, I wish also to communicate having called/mailed them many times, they are not responding in any authentic way. Last time when I asked about legal pursuiance, they closed my case asking to go for it. Kindly help me to get my baggage claim as well as the agony/harassment I have gone through this series of procedure. Regards Deepak Rampal 9871616664


Posted on Mar 18, 2015

Its been 1 month and goibibo is not refunding my money, they sent email to me saying it has been sent to bank, but when checked with bank there is no amount received.I am waiting from two weeks post that email and more than 1 month after cancellation. This is high time and no other airline portal takes so much time. In all your email they are asking me to wait for 5-7 days. Once again please help me in getting my refund from them for which I had sent and complained almost 10-15 times. BookingID: NSGA1S2WL and NSGOEFCFE Goibibo service request ID : 214752 Amount: 4219 & 4219

siddhartha shivam

Posted on Mar 15, 2015

I had booked a ticket along with a co-passenger in flight no. AI 445 for travel on 05.03.2015 from New Delhi to Leh. However, I was not allowed to board the flight even after issuance of boardiing pass citing the reason that I was too late to board the flight. It is pertinent to mention here that the staff at the boarding desk was a new joinee who was not well trained and he took a lot of time to issue the boarding pass (nearly half an hour from 4.55 to 5.37) without issuing the baggage slip. Hew took another 10 mins to issue the baggage slip and paste the sticker on the baggage after which our baggages were taken inside for departure.Further, the flight departure time mentioned on the ticket was 6.25 and the boarding time was 5.55. I along with Adyasha reached at 6.00 AM at gate 36 of Terminal 3 of IGI airport after going through the security checks. However, we were not allowed to board and no reimbursement/rescheduling of ticket was done.In this regard i hv nt recvd respon frm AI.

vishal sahal

Posted on Mar 15, 2015

Please note that I have cxld my ticket for sector BKK-CCU on 22Dec 2014 and applied for the redund. After comming india i checked again with your customer care executive on 02Feb 2015 but the refund was not been done in my credit card account. I have been told that it will be done in 48-72 hrs. Again after some days i called and than i have been told it will be done in a month. Any after one month was over which was on 02 March 2015 i have called nearly 20 times and everytime your executive saying me your refund is in process and it will take 48-72 hrs. Today on 14March I called up your executive and had a talk with MR MAHESH KUMAR and today he again saying me it will take a week time for refund. When I told him to give to any senior person who can see the situation he denied saying the call cannot be given. All these things have forced me to take an action against SPICE JET in consumer court and being a very good relation with one of my friend in INDIA TV with whom i will discuss this

Shirin chinikamwala

Posted on Mar 13, 2015

My son Ammar Z C was travelling from bangalore to pune on Indigo flight 6E 408 on 9th March 2015 at 5.35 am. We had checked in the prior night and collected the boarding passes at 4.50 am from the indigo counter. At 5.10 am I get to know that the flight has left and my son is sent back from the gate saying he was late for the flight. He had to purchase fresh tickets and fly to pune on the 3.00 pm flight where he missed his exams and day at school. Where can I file a complaint for this . Pls help. I think they have conveniently off loaded some passengers due to excessive bookings. Pls help. Also 2 days later my husband flew the same flight to pune and a passenger boarded the air craft at 5.35 am after which the flight took off. So why this trouble for such young passengers? Is it because they are novices and they can be trampled upon under twisted laws?

N. Singh

Posted on Mar 10, 2015

SpiceJet PNR R7NHYM, Ticket agreement indicates that a change fee of 2000 INR per person per flight will be applied if flight is rescheduled. I paid 8000 INR as change fee to reschedule my flight tickets. I had to reschedule again and they charged me 16000 INR as they said it had to be rescheduled twice. How ridiculous that they are charging me double for the same thing?


Posted on Mar 05, 2015

Mr. Naresh Goyal Ji & Team Jet Airways Mumbai Sub: Careless staff in Jet Airways at Delhi & Srinagar Baggage Ref.No: SXR9W10238 Respected Sir, Respectfully I Beg to state that I have booked a flight for my son ( 15 years but he is short size)to srinagar on 22.Feb.2015 in 9W usual I drop them at Delhi Airport & waiting for him to get the Boarding pass but some of jet airways staff refuse to give them Boarding pass & ask me to pay more Rs 1973 extra charges because my son is small kid & jet airways provide staff till my son enter in plan... I think all is Ok & I leave the Airport after approx 15 km passing I received a call from from lady from jet airways that your sons baggage went to other plane please don't worry you will get it next day... i say Ok... I call my family in srinagar & they bring the cloths approx Rs 5400/= because you know that kashmir is cold this time... & it is necessary to get the cloths... From 22.Feb.2015 till today I called the Jet airways in D

Syed Ifthekar Firdosi

Posted on Mar 04, 2015

I wanted an amendment in the Name, because while booking I had missed the last name. I tried reaching Customer Care but there is absolutely no support from Spicejet Customer care team, I have written multiple emails to & as well. Please consider this as my complaint and take necessary action, please let me know the process to take legal action against the services.


Posted on Mar 02, 2015

Dear sir, I had booked my flight from Dubai to Cochin through spicejet (PNR:J9KJ8Q) on 14th Nov 2014 and had to cancel it on 25th january as the flight was rescheduled by more than 90 minutes. As promised by Spicejet i should get a full refund by 30 days. It has been more than 30 days now and in spite of sending many emails and phone calls, i have not received the refund yet. Please look into the matter. Thank you. Right

Krishna Mohan Chaudhary

Posted on Mar 02, 2015

I had booked a spice jet ticket from mumbai to bagdogra with hop in Delhi for the 2nd of March from My booking id is NF2202649549252 and the aircraft pnr number was given as DCQE7U.But when i got to the mumbai airport in the wee hours today morning. im informed by the spice jet authorities that there is no flight from delhi to bagdogra and that they have informed about it through a sms which I havent received. Although I did not receive a sms is it fair on airlines part to inform customers that their flight is cancelled and not make alternate arrangement through alternate routes. I had a tough time at the airport requesting them to get me an alternaate route. they finally agreed to put me on kolkata flight via bangalore today and than again kolkata to bagdogra tomorrow. Due to unprofessional approach of the airlines authorities I am reaching bagdogra tomorrow 1300 hours instead of 1200 hrs today. Also the airlines did not care to take care of my accomodation in Kolkat

Kaushik Mukherjee

Posted on Mar 02, 2015

Sir, Myself Kaushik Mukherjee.I beg to state that i am sufferer of spicejet airlines. Near about july 2014 i bought two tickets for my mother and father for chennai from kolkata, roundtrip from 11 feb 2015 to 14feb 2015 and both the tickets i had bought from Pnr no is VDN35U and B2PC7F. On January 24, spicejet sent a message that the flighy had been cancelled. And go for refund or new journey ticket. And i go for refund and apply on 25 January 2015. But toady is 2nd of march but no such money of refund has not deposited to my bank account. Please take an action. Thank you.

krishan kumar

Posted on Feb 28, 2015

sir i have booked airticket from spicejet in sep 2015for my family trip in feb2015 but due to non operational flight of spicejet i have cancelled my ticket in dec2015 but after various reminder regular follow ups i dont get my refund amountBooking ID NF2203644794308. sir do something about my refund and raise peoples voice towards spice jet refund policy which hamper various people financial position


Posted on Feb 20, 2015

I booked an air-ticket online through, for my wife Mrs. Sumita Sen - Booking ref NF 2202946447886 - PNR No. NER33B for Spicejet flight SG-819 to travel from Kolkata-Mumbai on 25th Dec 2014. I was informed by on 14th Dec that this flight was cancelled by Spicejet. Consequently, I had to immediately purchase another ticket (Booking ref NF2201039790703)through on Indigo flight at double the cost. I have repeatedly sent about 8 reminders to for refund of Spicejet fare but no avail. I also have escalated the case to their Management Representative Ms. Geeta Eral (Head - Customer Relations) but she has not bothered to contact me with any detail on the situation. Kindly help to get me a refund of my spicejet ticket and also the differential fare I had to pay extra on another airline due to the resulting cancellation.

Mohammad Saleem Kullay

Posted on Feb 20, 2015

Sir I have booked an eticket from air india app. the booking was from Srinagar To Jammu vide PNR no:JY8Z8 on AI 822, which was scheduled on 19/02/2015 at 2:25. But due to heavy snowfall all flights got cancelled including mine. We waited for 4 hours at the airport and the DEPARTURE board shows my flight status as CANCELLED, there I reported at the AI counter and they told me that all flights got cancelled due to bad weather conditions (Heavy Snowfall). Now I request them to refund my full amount (RS6025) for the same, but they are playing games and do not respond on any customer care number. please help me out of this mess.


Posted on Feb 19, 2015


Posted on Feb 19, 2015

Saptarshi Chaudhuri

Posted on Feb 18, 2015

This complaint is regarding Spicejet airlines.We were travelling to chennai from kolkata on 12th of this month for my mother's liver transplant surgery,for which it was utmost necessary to catch that 4:20PM flight.After we reached the airport,the concerned official issued the boarding pass but denied us to board the flight citing reasons that they dont have enough time to check medical documents.we had the 'fit to fly' certificate but they just misbehaved and didn't allow us to board.We let the official talk to our doctors but he just continued to misbehave and said words like'let the patient die here,still we will not allow'.Naturaly refund was not made.Before ticketing online,I called them for help but customer care didnt receive after even trying for 30min. Anyways After all this we even complained to their customer service by mail with every details but still they are just not wanting to take any action as if its common for customers to listen to abusive words from their company.

Fathima Beevi

Posted on Feb 17, 2015

I booked my ticket from Madurai to Chennai with Spice Jet in November for travel in December. Flight got cancelled from Spice Jet on 5th December 2014 and I have not received refund. I have called them several times and written e-mails but in vain. I have not received my refund so far. It has been more than 2 months, it is frustrating.

Rishabh Varshney

Posted on Feb 15, 2015

I had my flight from New Delhi to Lucknow on 14 Feb 2015 (AI 811). For boarding, I was going to T-3 but just to confirm, i called up the Air India customer care number (011-24624075) n inquired for departure terminal. The female exec. said that departure terminal for my flight was 1-D. I asked her to cross check it once again as i was doubtful of Air India to depart from 1-D but she confidently asked me redirect to 1D from on-my-way to T3. On her advice, I reached 1-D just to find no Air India departure terminal there. Airport officials at 1D asked me to rush to T3. I again called up AI CC exec. n this time the female exec. confirmed T3 as my departure terminal. This unnecessary to-n-fro travel to 1-D terminal wasted more than 45 minutes. I reached T3 but realized that boarding for the flight had closed 5 minutes back. I told the officials everything that had happened and requested them to let me board the flight but they paid no heed and instead displayed rude behavior, especially the

Aarya Nahar

Posted on Feb 15, 2015

I had travelled on 11th Feb from Guangzhou to New Delhi, out of 4 luggage one of our luggage was left in China. on arrival at Delhi we were informed that our bag is coming with next flight in the evening and was confirmed by Airline that luggage will be delivered to our home in Indore on the very next day. NOW it is 15th Feb and till now bag is not received and airline is putting blame on there vendor. As per airline baggage is in transit. Am not sure why airline has to take 5 days to deliver from New Delhi to Indore and still not received any compensation as well as luggage...Need some serious guidance to SUE airline and pay for the mistake so that they dont repeat with other co-passengers.

Maumita Saha

Posted on Feb 10, 2015

John Sangtam

Posted on Feb 09, 2015

My SpiceJet flight ticket SG 894/SG 219 dated 6th Jan 2915 from Guwahati-Delhi-Pune has been cancelled by the dealers concern for reason known to them.However, ticket price amount has not been refunded so far in spite of their positive assurance. Your kind legal intervention will be highly solicited.

hithendra mylanahalli shivaranrappa

Posted on Feb 09, 2015

I traveled in air India on 31st Jan from Bangalore to Naritha japan via Delhi in air india Still date I have not received my baggage

Lazar Puthiry

Posted on Feb 07, 2015

I have cancelled ticket (go air) on 22nd Jan 2015. My booking reference is GFUSPC. My ticket is for Mum-Kochi-Mum. Departure date is 26th Jan. & Return 29th Jan. 2015. Problem : I am yet to get the refund of my cancelled ticket.


Posted on Feb 03, 2015

Unfortunately, due to bad weather conditions on 14-10-2014, the flight no.AI 247 to Katmandu was cancelled by Air India and the PNR No.JV3QF was entirely cancelled for both ways and the ticket was purchased online through ibibo Group Private Limited, 4th Floor,Peart Towers,51,Sector 32,Gurgaon, Haryana-122002.During this period several time I have corespondence with you but there is no result Kindly kake necessary action This is my humble request. My Address is given below, R-9/2 Srinagor East P.O. Panchasayar Kolkata-700094 Ph.No.09433605938 (M) Land: 033 24329683

Sasanka Neog

Posted on Feb 01, 2015

I had booked 2 round trip tickets for Chennai to Port Blair in Kingfisher airlines on Sep-2012 and my travel date was Mar-2013. But that flight was cancelled and kingfisher airlines didn't refund back my amount Rs 9790. The PNR Number of the ticket is MEHRRR and ticket numbers are: 0902473098315 & 0902473098316 Please let me know the procedure to file complaint against Kingfisher Airlines.


Posted on Jan 31, 2015

I have booked return airfare from Delhi-Chennai by spice jet flight in Jan 2015 with total fare of Rs 7740 made through Internet banking with PNR number C9RUSQ But due to some difficulties I could not travel and cancelled both ways ticket in December 2014 itself.I was informed by Spicejet after deducting cancellation charges Rs 3588 a balance amount of Rs 4142 is credited to my account against C9RUSQ.However I am unable to use this balance credit for fresh booking even after two months.It is not possible to contact SPICEJET number anytime as all numbers are unable to e contacted anytime

Dr Riazahmed Syed

Posted on Jan 28, 2015

I boarded Oman Air from Saudi Arabia, Jeddah on that fateful day, the 8th January 2015 (pnr NZAATS). I was going to attend an important medical conference to chair the session on 9th January, 10 am in India. On human error, the flight from Jeddah to MCT was delayed (WY0676) for more than 1 1/2 hrs with no clear instructions for us for late its arrival at Jeddah airport and I reached MCT to miss my onward journey to India (WY251 to Chennai) as the connecting flight took off by the time I reached MCT. I was left out in muscat with no clothes and no baggage and I was taken to a hotel with no compensation to buy my utility things for my stay there. Despite my repeated plea, none paid any heeds to my call. The next day evening , I was boarded into Gulfair flight (GF565 & 68)to Bahrain and to chennai. In this, I lost one day, missed my conference attendance getting bad remark and had mental and physical distress and so I must be compensated by Oman air.

Amit Bhatta

Posted on Jan 27, 2015

Booking ID: NN230386645965 I had booked my tickets from Mumbai to Dubai and back with this Booking ID. I changed my dates of travel from 2/02/15 to 18/02/15 and return dates from 8/02/15 to 28/02/15 on 25th January, 2015 around midnight. The concerned call centre executive who had handled my call was Mr. Amarpreet Singh with mail id He said that the change in fare along with all applicable taxes is Rs.7480/- and guided me through the make payment link and we made the necessary payments and transaction showed as successful. Following which he told me that I would receive an e-mail with the changed ticket details in next 6 hours. After 36 hours and several phones calls I have still had not received my changed ticket. Then executive Ms. Ruma on 26th January,2015 tells us that there has been an error in the calculation of the changed amount and now I have to pay more.Why should I pay for the mistake of their executive.I want action to be taken against them

Himanshu Saxena

Posted on Jan 25, 2015

I am looking for the refund since past 3 months and I got the response from Make my trip that Air India has to change the status to refund and the same was cancelled by Air India Staff at Pune Air Port and stamped the seal for stating full refund and asked me to send the copy to make my trip. when I sent the same to Make my trip they stated ( response trail mail attached)that Air India says its flown sector . on account of that I am not able to get my money back..

Kartik Sharma

Posted on Jan 22, 2015

I booked Spicejet ticket in Oct with travel date as 27th Jan 2015 and return date as 22nd Feb 2015. I got a mail from spicejet for my flight cancellation on 28th Nov 2014. It is 22nd Jan 2015 but still i have not received my refund. PNR Number: N9YZVG Kindly let me know what i should do next or how can i file a case against spicejet.


Posted on Jan 22, 2015

I booked two tickets from Ahmedabad to mumbai for 28 jan on soon as the payment was made,spicejet reset the page itself, no pnr was generated. But my bank account shows that amount is debited. I do not have neither tickets nor the money now. Helpline. Nos of spicejet are not receiving what should i do?

Sree Kumar Madakkavil

Posted on Jan 19, 2015

I had booked a Spice jet ticket from Kolkata to Kochi for 31-Dec-14 and return by the same flight on 12-Jan-15 on 26-Aug-14 for Rs 22,425for me, my wife and child. I got an intimation on 14-Dec-14 that the flight from Kolkat to Kochi has been cancelled. I tried to call the Customer Support numbers provided by the airline but i couldn't connect to them. I went to the Kolkata Airport counter of Spice jet and enquired about the cancellation of the ticket and enquired about the confirmation of the Kochi - Kolkata flight. The representtaive informed that as of date the flight is operational and can't be confirmed. On hearing so and the situation of Spice jet flights i cancelled both the onward and return flights. I got a refund of Rs 20,425 for cancelling the tickets. I had to book Indigo flights at Rs. 46,974 . I had requested Spicejet to buy seperate ticket for me or pay me the additional amount of Rs. 28000 including transpotation charges for booking the Indigo ticket at the last moment

Anjani Tummala

Posted on Jan 17, 2015

Mohit Khandelwal

Posted on Jan 16, 2015

Mobile Number : 8013380872, 7278392406 My main A/c balance is getting deducted as and when i am recharging, be it of Minimum top-up of Rs 10/-, and making my balance below Rs. 1 /-. When i am going to register my complaint via 198 (Customer Helpline No.) they are asking me to wait and after few seconds they cut the line. This has happened for many number of times. Now I am really fetup with this nuisance. This is not only happening with my number but with other numbers also which i and my brothers are using. Please take necessary action and sort out this problem.

Goutam Konar

Posted on Jan 16, 2015

booked to and fro ticket bearing PNR NO TE685E on dated TUE 02 SEP, 2014 cancelled by spicejet received message on 24/12/2014 than I opted for refund but till date not received refund. Plz tell what we should do if spicejet fails to refund.if there is govt agency where we should make complaint.

Lawrence Goems

Posted on Jan 14, 2015

I have booked two tickets on 25th October 2014 from Kolkata to Bangalore on 10th January 2015 SG529 PNR Y9HPWW. I cancelled the tickets due to on going crisis with spicejet in December on 19th December. I have been regularly calling customer care of make my trip and conferencing with Spicejet customer care. I was told on 2nd January that the amount will be reflecting within 24-48 hours as on 2nd Jan. I have called again today 14th Jan 2015 and was told the same thing by an executive named Pranav who disconnected call. He neither gave me the reference number neither did he connect me to his supervisor or anybody higher. I have not received my refund yet. I am in deep financial crisis as i need money for my mother's treatment. Please assist in getting my refund

Lawrence Gomes

Posted on Jan 14, 2015

I have booked two tickets on 25th October 2014 from Kolkata to Bangalore on 10th January 2015 SG529. I cancelled the tickets due to on going crisis with spicejet in December on 19th December. I have been regularly calling customer care of make my trip and conferencing with Spicejet customer care. I was told on 2nd January that the amount will be reflecting within 24-48 hours as on 2nd Jan. I have called again today 14th Jan 2015 and was told the same thing by an executive named Pranav who disconnected call. He neither gave me the reference number neither did he connect me to his supervisor or anybody higher. I have not received my refund yet. I am in deep financial crisis as i need money for my mother's treatment. Please assist in getting my refund


Posted on Jan 14, 2015

Hi My PNR no was X5E9HS and my travel date was 24 december 2014. Spice jet cancelled my flight from delhi to lucknow on 14 december due to operational issue. now it is more than a month they still not given the refund. Kindly help. Regards Saurabh 08122567049...

Bhumika Mishra

Posted on Jan 08, 2015

I had booked two AirAsia ticket on 29th of November from Bangalore to Chennai for 20 December. On 4th of December I got a message from the airline stating that the flight went non-operational. On 8th of December Make my trip told me if I will cancel the ticket I will get my whole refund back from the airline so I cancelled the ticket. On 12th December airline people called and said we are joining your flight with the other flight but by that time there was a change in plan so we requested them not to join it and give our money back. later they told us we will get back the money after the date of journey gets over i.e. 20 December but nothing happened and since then we called the airline so many times and the only answer we are getting is WE DONT KNOW MAM WHY IT IS GETTING LATE, if they are only saying this what we are supposed to do then, almost a month is over and we dont have any idea. so many mails we have dropped but we are not getting the answer.

Saravanakrishnan V

Posted on Jan 08, 2015

I have booked to and fro in spicejet airlines in the month of November itself i booked for travelling on December 17 2014. On the travelling day flight got postponed by 5 hours. Then i reached Bangalore airport by 11.00 am. The spicejet counter has put a board saying spiceject shut down. The employee cancelled the ticket and said the refund is processed but till today i have not received by refund from them. Also because of late intimation and i have to book travel to kolkata same day by another flight which pushed me in financial stress and booked air ticket to Kolkata to and fro for 32,000. I have taken all this money as education loan from bank as i am doing executive program in IIM C.


Posted on Jan 08, 2015

Cheated by indigo air lines


Posted on Jan 07, 2015



Posted on Jan 06, 2015


Posted on Jan 06, 2015


anju bansal

Posted on Jan 06, 2015

We had booked tickets from Kolkata to Udaipur for the 23/12/14 flight booking ref no :AI/Y2XTZ Kolkata to delhi flight AI 021 DEP 10:00 ARR 12:10 delhi to Udaipur flight AI471 DEP 16:00 ARR 17:10 (layover of 4 hrs ) But our kol del flight was delyayed by 2 hrs and delhi Udaipur was preponed by 2 hrs As we landed in delhi at 14:00 hrs our connecting flight departed without us though our boarding passes had been issued in Kolkata itself. How can a connecting flight depart without passengers when the former flight has not arrived . Due to no fault of ours are reservation at our Udaipur hotel at Hilltop was charged and we incurred a loss of an amount of Rs 20,000 as we reached Udaipur on the 24th dec'14 at 7:00 pm. The mental harassment occurred is unaccountable as there was no one to guide us we had to run around in delhi airport for our luggage. There was no management by air india staff who were very rude and uncooperative. I demand compensation from Air india

neelam sharma

Posted on Jan 06, 2015

Costumer name-neelam sharma Pnr nbr-YB2PVD Debit card nbr- 5196200037741088 DOT-2/12/2014 Mumbai to delhi Date of cancellation-30/11/2014 Since we got the ticket cancelled v have been to airpot 5 times from tht stall were v got the ticket booking but the main disappointing thing was when evr I went no one was supporting at all nt evn givn the correct info to me.. they made fool of us evry tm... nd there behaviour was so rude nd annoying they misbehaved with us every time specific name( rayan) he Harrased us like thing nd ill personaly complaining regarding him to ur head office.


Posted on Jan 04, 2015

Dear One and All, THIS EMAIL WAS SENT TO THE NODAL OFFICER @ GO AIR AIRLINES. Dear Mr.Jehagir Mehta Sir with great regret I am writing this email to bring to light the HIGH-HANDEDNESS AND UNPROFESSIONAL BEHAVIOR OF YOUR AIRLINES GROUND STAFF AT THE JAIPUR AIRPORT. I would firstly like to take you through to the situation at hand briefly. Firstly the Bagging Screening Counter was changed at the very last hour, thus causing a lot of chaos and confusion and only a 'SINGLE BELT WAS FUNCTIONAL.' Secondly after the cumbersome Screening of my baggage i was made to wait for almost an hour for my Check-in as again only one counter was operational with barely two staff's, the second counter was opened after almost when half the crowd was filtered away. Also it wasn't notified that the second counter is operational, hence this again led to wastage of time as very few of us knew about it.I was lucky to have reached the second counter with the help of a fellow passenger. Thirdly when i reach


Posted on Jan 03, 2015

I had booked three tickets on spicejet flight Delhi to Mumbai for the 21st Dec 2014 (PNR: I46P8C & J1RFML) through make mytrip. I have booked my tickets on April 2014 and for change of destination & date I have approached make my trip in November. They have asked me to do the modification directly with Spicejet. As per their suggestion I have paid additional charges for modifications and booked ticket for 21st Dec & 11th Jan. On 21st Dec family travelled to Mumbai with same ticket with out any problem but now I came to know my kids return ticket was cancelled without any confirmation with me. When I complained to customer support they not ready to listen and they started blaming on me & they were very rude. When I asked why only kids ticket got cancelled and why not wife's ticket then they do not had any answer.when fact is till Dec 22nd ticket was not at all cancelled. when I requested to correct their mistakes they abused me and asked me to buy new tickets.


Posted on Jan 03, 2015

I had booked three tickets on spicejet flight Delhi to Mumbai for the 21st Dec 2014 (PNR: I46P8C & J1RFML) through make mytrip. I have booked my tickets on April 2014 and for change of destination & date I have approached make my trip in November. They have asked me to do the modification directly with Spicejet. As per their suggestion I have paid additional charges for modifications and booked ticket on 21st Dec from delhi to Mumbai and return ticket on 11th Jan that is Mumbai to delhi. Airline provided two PNR that is one for my wife and second one for two kids(6 year old & 2 year old). After modifying I have informed make mytrip and as per their suggestion updated in their makemytrip website. On 21st Dec family travelled to Mumbai with same ticket with out any problem but now I came to know my kids return ticket was cancelled. When I contacted MMT(make my trip) they said Spicejet was cancelled the ticket so I approached Spicejet then I came to know on 23rd December make my trip

Sundar Padmanabhan

Posted on Jan 03, 2015

My Spicejet flight from Bangalore to Mumbai was cancelled on the day of my travel 16Dec. I was informed earlier in the day that my flight would be delayed by an hour. Later when I got to the airport, I was informed that the flight was cancelled. I had to stay over at the airport all night and take an earlier morning flight the next day. I paid much more for the flight ticket and am yet to recieve the refund for my cancelled flight. Seeking compensation for the trouble I had to go through and my losses. *. Had to pay significantly more for my new ticket to mumbai *. I lost one night hotel stay in Mumbai. *. stay all night at the airport for the early morning flight. Truly frustrated, Sundar P

Nikhil Asopa

Posted on Jan 02, 2015

I was served non veg meal on British Airways flight flying business class hurting my relegious belief. The airline refused to compensate even though they accepted their mistake.

N K Viswanthan

Posted on Dec 31, 2014

I had booked three tickets on spicejet flight Hyd to Delhi for the 19th of Dec 2014 (PNR: WYJLJD). The airlines tanked and they were cancelling many flights, even on 17th we got no sms or email from the airlines. By 17th, we cancelled spicejet and booked on indigo for the 19th. We had to pay Rs 10,000 more (refund for cancelled tickets was 16678 and the new set was 26922/-). Repeat emails to cust nonrelations & two nodal officers by names of Ms Preetha and Mr Kamal go unanswered. I want spicejet to reimburse the extra we had to shell out for new tickets.

Pooja Lakhanpal Sanjeev

Posted on Dec 31, 2014

Priyanka Agrawal

Posted on Dec 31, 2014

I had booked a flight from Delhi to Bangalore that will make me reach to Bangalore 90 minutes before my connecting flight to Kochi where I have to attend the wedding of a close friend. SPiceJet has randomly changed the time because of which I have only 30 minutes before the connecting flight time which I think is not enough to go through security check. When I emailed it to SpiceJet saying in case I miss my connecting flight, they will have to recover my cost for the next flight to Kochi, SpiceJet replied back showing no accountability. Now the prices have gone up for other airlines for me to book another ticket from Delhi to Bangalore. I am losing trust in SpiceJet and moreover it is a lot of mental stress and waste of time. I hope someone will do something about it. Next time for sure I will not be booking spicejet.

Ashish Kumar

Posted on Dec 29, 2014

The e-ticket booked is having the same name twice. I didn't entered it twice but the company is showing some log sheet and blaming me that it was all my mistake. Actually that day the site was not responding well due to sale going on. Booking ID: NF2204439007069

saket pandey

Posted on Dec 29, 2014

dear sir /madam, 1. pls ref to PNR number HKCWHH BY WHICH I SAKET PANDEY WAS SUPPOSE TO GO AT 6.25 AM AND GET BACK BY 7 .20 PM inspite of cheeking in at 5.24 AM on 24 and getting to ur boarding office at 0600 am i was not allowed to board and was to forced new ticket for 9.50 am flight ( costed me rs 15600 and after that this flight keept on getting late and finally left delhi at 2 pm which made all my interviews null and void, on return on as promised 8.55am flight took of again after 12pm and reached beyond 2 pm again wasted whole day , 2. my point is you have not allowed me even 5 min grace time when u were fully aware at i have cheeked in in time and got delayed only by 4-5 in security cheek u refused and forced me to buy fresh ticket with promise at the time of purchase a ticket that was on 24 at 7 am Fully aware of fog conditions of delhi that aircraft will reach indore before 1am, which was not kept in any way hence i lost chnace of attending interview even after spendin


Posted on Dec 28, 2014


DVLN Sastry

Posted on Dec 23, 2014

Sir, spice jet has cancelled the air servicse on 29th November 2014 from Ahmedabad to Hyderabad SG917 and my trip id is 1411088471. but the fare was not refunded till date. The customer care number is not working, writen mail to the Nodal officer but my efforts are in vain pls help me out


Posted on Dec 22, 2014

i have repeatedly contacted Air Asia for a refund which was adequately promised over the phone several times, its been over a month and still no refund..pls help

Shrushti Deshmukh

Posted on Dec 22, 2014

I had booked a ticket with spicejet to fly from Mumbai to Rajamundry via Hyderabad on 17th Dec,14. I was going to my native place to attend my cousin wedding, and I was carrying the sarees of the bride. On 17th i came to airport only to find that spice jet flight has been cancelled....I had to go to the wedding anyhow as i was carrying the saree with..i purchased ticket and reached vijaywada and further thereon to my native which costed me a whopping 35000/- instead on Rs.9000 which i had already bought spice jet ticket. If the flights were cancelled spicejet should have atlease send email or sms informing the same ....why did they do the booking when the flights were being cancelled

Mohan Kannanthodath

Posted on Dec 21, 2014

Dear Sir, I travelled yesterday, 20th Dec 2014, night 22.40 flight on Indigo flight 6E - 562, from Trivandrum to Bangalore. I had extra baggage and had to pay Rs 1000, which I paid using my SCB credit card. The payment went through and I had signed and given them the merchant copy of the slip. The flight staff insisted that I give them all the details of my credit card for their internal purposes. They wanted my credit card number, CVV, expiration date etc I resisted saying that its against the privacy policy of using a credit card. With these details, since anyways they have my name already anyone can purchase anything on the internet. All the staff at Indigo Trivandrum ganged up and pressurised me to give in the details. I had to fly that night, hence obliged to it. I would like my CC details to be erased in their internal database and appease me satisfactorily for the mental harassment and torture last night at the airport Rgds, Mohan Kannanthodath

Mr. Venusstarshine Pamthied

Posted on Dec 20, 2014

I bought a ticket for my niece from spicejet airline on the 8th October 2014, who is scheduled to fly from Chennai to Guwahati on the 22nd December 2014.Her flight is SG 321 with PNR A5B5VP. My booking ref. no is 012803280831 and the amount of money paid for the fare is Rs. 8234.Though the flight has been cancelled by the airline my money has not been refunded till now. Kindly help me to get my money back, and spicejet should be taught a lesson!

John Packiaraj

Posted on Dec 20, 2014

I had booked the ticket (from Chennai to London) through makemytrip in Jet Airways. I started my journey as scheduled (October 22, 2014) from Chennai together with the boarding pass to fly onward from Mumbai to London. I was stopped by the ground staff of jet airways in Mumbai and asked to offload as I was infected with conjunctivitis. Subsequently, I received a mail from makemytrip, to confirm the cancellation of my journey. The physician explained the reason to stop my travel and I agreed too. The ground staff of Jetairways in Mumbai did not even answer me to know if there is return ticket to Chennai. It was painful to know that one of the ground staff challenged me that I can not travel to Chennai. Finally I booked ticket in goindigo and reached Chennai.Next day, I called the customer care of Makemytrip and they promised to give me an alternative ticket to travel on 26/10/14 and promised to get back to me but they never did. I booked a ticket in Qatar Airways and reached London.


Posted on Dec 18, 2014

I have booked on spicejet for the holidays from chennai to varanasi and return for my family of 6 members which has cost a huge amount of Rs 90000 through Now with enquiry from spicejet, they say yatra has to refund the money. Yatra is saying that they didnt yet receive the refund from spicejet. I had to rebook with souring prices recently. What is the status of refund money by spice jet/ yatra? Have anyone got refund? inform atleast it will give hope. I have not received the refund even after 10days of cancellation

Naishal Topiwala

Posted on Dec 17, 2014

SpiceJet customer care is inhumane these days in crisis. I am flying in SG 109 from BOM to IXB on 19th december 2014. I have my less than 2 year kid flying along with me. I am trying to reach for cancellation/refund/normally operating status of my flight. All customer care numbers are unreachable and no one is responding on email. Written to Nodal officer as well as Appellate authority of SpiceJet. I am expecting no respponse. i am running out of time because i have to arrange alternate option and it is dangerous with 2 year kid to get in mess. Please help the case.

Anjani Kumar Singh

Posted on Dec 17, 2014

I had booked a return flight from Bangalore to Goa for travel on 13th Dec. I was given flight to go to Goa on 13th but my return flight was cancelled and i was sent a message just 3 hours prior to the checkin time. I kept trying to reach numbers given in the message for more than 2.5 hours then i was connected to spice jet agent by one of the goibibo agent. Spice jet agent(Anshu) gave me couple of alternate options. He asked me to take a flight after 2 days but i couldn't do that because i had important meeting on 16th Dec. I even asked for connecting flight but agent was offering me to go to delhi on 16th afternoon and stay there and catch another flight to bangalore on 17th Dec and i am sure these kind of offers will not be acceptable for anyone and agent himself accepted that. I requested to connect me to supervisor but agent refused to do that and said he is given instruction not to transfer the call to supervisor. He disconnected the call saying he provided available options.

Roy Dsouza

Posted on Dec 16, 2014

SpiceJet flight number SG403 on 31-Dec-14 from VTZ to BOM against the PNR ND9LTX has been cancelled by spicejet, it's been 7 days as of today, and I have not yet received my refund. They are not responding to any of my calls. This is the Booking ID NSGND9LTX dated Nov. 13, 2014, 8:18 p.m. from Rs 17,974 is the amount to be refunded. Need help in receiving the refund amount.

Ayush Khetan

Posted on Dec 16, 2014

I have booked a spicejet flight SG 401 from mumbai to hyderabad. The flight was sheduled to depart on 7:45 am 16th December 2014 but it first got delayed by 2hrs and was scheduled to depart at 10 but after checking in and security the flight was delayed and there was no time given bu the airline as to when the flight will depart. The reason given by the airline manager after 3hours was airline has no money to fuel the aircraft! Then why is this airline even allowed to operate! I missed a very important meeting also i had to cancel my further cancel my hotel bookings. The airline staff was rude and not ready to to give proper information! I want a refund . I want a 100% flight refund and a refund of my return flight fare which i had to cancel,atleast. This is the minimum i expect, because missing that importanr client meeting has hurt my business revenue.

Arpita Paul

Posted on Dec 15, 2014

I booked spicejet airlines.SG 524 got cancelled i got the message! but no information regarding refund..I want my money back full 100%


Posted on Dec 15, 2014



Posted on Dec 14, 2014


Arun Chaudhary

Posted on Dec 14, 2014

I had booked ticket for myself & my wife - booking date - 27 August from Mumbai to Port Blair for travel date of 8 Dec 2014. Following are detail: PNR: ZBJDXQ Name: Arun Chaudhary & Jyoti Chaudhary Date of Travel: 8th Dec 2014 Booking Date: 27th Aug, 2014 On 4th Dec i had been informed by Spicejet via sms & mail that flight from Mumbai to Port Blair (Via Chennai) had been cancelled & spicejet suggested for alternate flight to book. Subsequently I checked with SpiceJet customer care, there were no alternate flight available to Portblair on either 7th Dec., 8th Dec or 9th December. In such situation as my plan for travel to Port Blair was fixed, I cancelled the spicejet ticket & had to book flight from another airline (GoAir) & Paid Rs.20,000 (Spicejet Ticket Price: Rs.12000, GoAir Ticket Price: Rs. 32000) more for the same ticket. I request to compensate me for the heavy price i paid for booking on another airline at last moment due to last moment cancellation by SpiceJet.

Rashmi Nair

Posted on Dec 13, 2014

PNR -C4KSTC, had booked a round trip cochin to Delhi on 20/12/14 and return on 3/01/15. Upon logging to print ticket I see the alert on cancellation of my connecting flight from Hyderabad to Delhi (SG 108), despite repeated query mails and phone calls I've not been able to reach them except for automated mails asking me to rebook on my own!! I believe the airline is responsible to make alternate arrangements in case of cancellations of flight or atleast reimburse the fare amount. Please Help Urgently since I have exactly 7 days remaining


Posted on Dec 10, 2014

Tickets booked well in advance for 3 persons for Rs 20K with Spicejet. Suddenly they cancel the flight and I am forced to buy tickets from an alternate flight for Rs 30.5K. Difference of Rs 10.5K must be reimbursed by Spicejet.

Aditya Aghi

Posted on Dec 10, 2014

I have booked spice jet ticket from Hyderabad to chandigarh for 24th december 2014 on 14th November 2014. On 12th december 2014, I have recieved the message that my flight has been cancelled. Since then I have been trying hard to reach the customer care but no response. Please help.

Samir Bihari

Posted on Dec 09, 2014

I have earlier booked a flight from Visakhapatnam - Bangalore for 13th December on 28th November . Confirmation Number (PNR): D88RKG. But yesterday I got a mail mentioning that flight has been cancelled and call customer care for getting re-booked on an alternate flight . I have been calling since yesterday but I am not getting any response . Every time its not getting connected and also if sometime its getting connected then I am being put on hold for endless time without getting any response. Now I frustrated and disgusted with the service which have been provided by spicejet to me .Can you please look into this on URGENT basis and let me know how to proceed with this situation and let me know how you can accommodate me to reach bangalore on 13th Dec ?? This is the mail which i have sent to Spicejet . But since last 6 days they are not responding and not even i can reach their contact numbers given in the ticket. Can you please help me in getting justice.


Posted on Dec 08, 2014

I booked flights through Kingfisher airlines in 2012 round the trip from kochi - Lakshadweep. which costed me around 40000INR. I was given a call on last muinute that our flight was cancelled and when we requested them to book with a different airline they refused. They haven't refunded my money yet, I have been calling and emailing them still no response.


Posted on Dec 03, 2014

On 21.052014 I had purchased air ticket for flight no AI773 for return journey for my daughter Debopriya Ghosh &son in law Tanay Talukder fortheir return journey from KOLKATA to MUMBAI on 27thAUG14 at 19.40 (Ticket no 098-5224880752&0985224880753) and for onward journey from MUMBAI to FRANKFURT(FRA) on 28thAUG14 at 3.00 by flight no LH-757 (2207433095697&2207433095698) and further journey to DALLAS(DFW) by flt no LH-438.. AI rescheduled flt AI773 ,passengers had requested AI authority to make necessary arrangement to enable them to board said LH-757 from MUMBAI but no response from AI authority .Finding no other alternative I have purchased air ticket from SPICE JET LTD at a cost of RS 21110/ and asked for reimbursement of difference of fare from AIR INDIA Several correspondences were made with them but no result .Ai authority has agreed to refund only full fare of Rs9114/ against my demand of Rs21110/. I feel as a national carrier they can not cause of my agony as well

Charles Cheng Meo Huang

Posted on Nov 29, 2014

Due to China Eastern airlines flight delay from kolkata, India on the 5 July for 3 hours, my connecting flight at Kunming airport was missed due to the airlines fault. My itinerary was from Kolkata to Taiwan via Kunming on the 5 July and then from Taiwan to Shanghai on the 13 July. As there was no connecting flight on the 5 July to Taiwan, the airlines had to put me up at a hotel and I had to stay put at the hotel at Kunming for more than 24 hours. As a result, the China custom did not grant me the 24 hours temporary entry permit and had my China visa stamped which was meant for my travel from Taiwan to Shanghai on the 13 July.This restricted my travel to Shanghai on the 13 July and as a result I had to stay back in Taiwan and rescheduled my flight from Taiwan to Kolkata. I am seeking compensation on the followings: 1. The airfare paid by me for the destination not traveled from Taiwan to Shanghai and from Shanghai to Kunming and 2. The cost of the china visa.


Posted on Nov 28, 2014

Sir i have booked ticket from spicejet on 27 nov 14 from chennai to srinagar but i have not got any confirmation message.plz send itenerary .my dob31 mar 1986

T.K. Padmanabhan Nair

Posted on Nov 25, 2014

Dear Sir I booked an Air India Express ticket a couple of days ago for myself and my wife. Unfortuntely once booked I realised that both are coming on one PNR and in case of any change I may have to make on one, I might end up losing on both. Since there is not advantage or concessions given for booking two together, I thought it was not fair that this comes with one PNR. So contacted Air india Express and asked them to help and they said I will have to cancel which will make me to lose 35% of the basic rate. This i feel is rather rude and absurd. I wish the consumer protection to step in and assist with redressal of this undue pressure put on to me. Hope to hear from you instantly. Regards Padmanabhan Nair

Dewraj Sitpal

Posted on Nov 25, 2014

1. I booked ticket on 04 Oct 2014 as per following details:-(a) Passenger name: Vikramraj Sitpal (b) Mobile no.:8124492804 (c) mail: (d) Indigo flight no.: 6E- 432 (e) Airline PNR no.:M37P3V (f) From: Chennai (g)To: Mumbai (h)Travel date: 06 Oct 2014 (i)Yatra Booking Reference no.:04101457614 (j)Fare: Rs. 9960/- 2. Immediately after booking I realised that the journey can be performed by availing concessional fare of Armed Forces as I am serving Indian Air Force officer. I tried booking the concessional ticket twice before cancelling the full fare ticket already booked. The site displayed that the passenger details can not be changed. Hence, I cancelled the full fare ticket and then booked concessional fare ticket vide airline booking reference no. W4M3MV by paying fare of Rs. 6310/-. My son travelled on this concessional ticket in the same flight. The refund of Rs 9960- Rs 1500 is still awaited.Only Rs 234 has been refunded.

Abhishek Goswami

Posted on Nov 08, 2014

This is agaings Makemy trip online site. I booked a ticket on 21st october from the site for 25thoctober evening from PUNE to Kolkata with booking id NF2201338237983. For some reasons i had to cancel the booking a sum of 7800 rs was cut as cancellation fees. Their customer support service didnt pick up any of my calls later on they replied to my mails. They mentioned they will refund me the rest of the amount am supposed to get which is RS.5713 by 6th of november. But am yet to receive that amount. so please look into this matter. Thank you

Lakshmi Ramesh

Posted on Oct 31, 2014

I booked three tickets from, the transaction shows successful, but ticket was generated, as per CC of Flywidus, the rate was revised within seconds, so ticket won't be delivered, but the amount will be refunded.Payment ID: 12648616. The amount is not credited to my till date, it was done on 27th Oct.

Mrs Pratima Ganeriwala

Posted on Oct 29, 2014

I travelled to new York on 7th august 2014 from kolkata in Emirates (business class and wheel chair). Both my baggages were delayed by 3 days due to which I had to face so many trouble in USA. All necessary complaints had been done in writing to Emirates. I got few responses earlier but from 25 days no response from there side for the compensation. I have suffered loses of Rs 5 lacs and above (not to mention by mental and physical loss). This is the 1st time I am complaining in consumer forum so I don't know the actual procedure. All necessary proofs and documents are with me and I want my expenses and losses back. Kindly help and guide me regarding this. Regards and thanks, Pratima Ganeriwala


Posted on Oct 18, 2014

I am not getting my refund from the easygotrip booking portal inspire of receiving a message from them. message received from easygotrip: Dear Sir As per your mail we checked with your amount the amount has been captured ticket not Generated . and as per your mail and telephonic conversation your amount of Rs 12600/- will be Refunded to your Account has per Bank procedure for which it may take 72 hours to get in your account. Please Note that your Easygotrip Refund Ref No. is B-279. I have send 2 email reminder and try to contact on their help line number (08080144002), but no response. Pl help me.

Hameedullah Marazi

Posted on Oct 14, 2014

.I had my Train Reservation from Rampur to Jammu on 14th October 2014 but the train 13151 Jammu Tawi Express which was running 7 hours beyond schedule .My Air Flight from Jammu PNR .1A..4SESH8 Air India AI 821 Arrival time 14 PM on 14th October .I had no alternative but to get my Air Ticket cancelled because I was sure not to reach to Jammu before 1PM on 14th October .But my agent tells me that the cancellation charges are Rupees 1800 .How the customers are being taken far granted by the Air.Lines and their agents.If Jammu Srinagar road remains closed for a single day ,they charge any amount they like for the air tickets and when I have a genuine reason to cancell my ticket even 24 hours before ,I am still asked to pay about half of the price of the air ticket as cancellation charges .Is there no consumer protection for the people who opt to travel by air ?Please look into the matter and do justice to me in this matter .


Posted on Oct 09, 2014

Complaint agst Spicejet: Customer Relation Unique no Cr/318762/2014 I Chanchal Aggarwal booked roud trip from Delhi-Dharamshala on 02.09.14 in the name of Chanchal Aggarwal & Nishtha Aggarwal for the journey from 23.06.14 to 27.06.14 on sale. An amount of Rs 4202 was debited from my ICICI ank vide ref no 000641599067. Immediately after payment the session was out. When I contacted spicejet for itinerary they informed me that my booking is not confirmed and money was refunded to my account. Now I cannot got booking for that amount paid earlier. When I gone through their systems & procedure tere they has mentioned that on making the payment the itinerary will be sent to your mail. The transaction was completed and I want my ticket confirmation for that trip. I wrote severally to their customer care & ombudsman but they are salient regarding the procedures. please help me out and provide me compensation in case of their failure to provide the booking. With Regards CA Chanchal Aggarwal Mob 9999413513

shah manoj

Posted on Oct 08, 2014

From : Manoj B. Shah, Plot No. 842/2, Sector 7C, Gandhinagar-382 007, Date : 4-9-2014. Contact No. 079-23227484 9724715965 To, Customer Care Officer, Lufthansa International Airlines, Chhatrapati Shivaji International Airport, Mumbai. Sub :- Loss of 2 luggage during transit from Mumbai to Canada. Air Ticket No. 220-5227538319 (Xerox copy enclosed) Name of passenger : Swar Shah Respected Sir, My son, Swar Shah had travelled from Mumbai to Frankfurt London Torrento on dtd. 2/09/2014 and he had handed over his 2 luggage to Lufthansa International Airlines and they promised to deliver the same at Torrento (Canada) Airport. But on reaching the destination, my son has not received his luggage. He had lodged a complaint with Torrento Airport (Air Canada Office) vide Complaint No. YY2AC42662. But he received one luggage after six days in a broken condition with many items missing. The reference No. of my complaint lod

chanchal bhattacharya

Posted on Oct 05, 2014

My baggage was misplaced by Indigo airlines, even after several complaints they have not given any explanation verbally or by mail.I have demanded ticket refund because of the harassment and several hours delay in getting my baggage, no response as such. Chanchal Bhattacharya Dt: 29.09.2014 BLR-BBI 6E 491 Seat: 11C Tracer File No: BBI/6E/491 PNR: ZBIWRQ Main Luggage: SEQ-0019 case reference number is CRN-276899-H2R4H5

Nitin Chand

Posted on Oct 04, 2014

TO JET AIRLINE - I had booked the return tickets to travel from Pune to Dehradun on 26/07/2014, (Trip ID - 14072611680), well in advance, considering your discounted schemes at that time, travel dates being 23rd Dec, 2014 (onward) and 3rd Jan, 2015 (return). The details are furnished as below: Onward Journey (23rd December, 2014) Boarding from Pune at - 15:15 and alighting at Delhi at 17:30 LAYOVER :40 minutes Boarding from Delhi at 18:10 and alighting at Dehradun at 19:05 Return Journey (3rd January, 2015) Boarding from Dehradun at 15:45 and alighting at delhi at 16:35 LAYOVER: 40 minutes Boarding from Delhi at 17:15 and alighting at Pune at 19:15 The total cost of the journey came out to be Rs. 22,905, which was immediately paid through my net banking account. On 11/08/2014 a SMS from your side informs me that the DEL-DED segment had been cancelled. The message read as follows: "Trip ID 14072611680 Your DEL-DED segment has been cancelled: PNR Y4K7CF, flight s2-363...


Posted on Oct 02, 2014

sir, Myself Monalisa Bhakat ,wants to say I have cancelled my indigo flight reservation ticket on 15.09.14 having the details: PNR No- BEYKWR DOJ-01.10.14 From -Srinagar to Jammu But I have not got my balance return but when I contacted the customer care number they are saying that we have already processed your balance on your account. For this I am attaching the details of my Ticket as well as my Bank Updated PassBook to them. But they claimed that they have sent money. But my bank details did not show that. So kindly look after this matter & help me to get my money. Regards, Monalisa Bhakat Mo-08420734161

kumar aditya

Posted on Oct 01, 2014

i booked ticket from air india on 1/10/2014 ticket was not booked but they deducted my 40000Rs .when called on the number given on their website they kept me on hold for about 1 hr and did not give satisfactory answer they told me that my money will be refunded within 48 hrs but they were not ready to give surity for ticket at that time.irequested to block the ticket till then.but they denied.i want to complain that why they can keep money with them when there is no surity from there side .it is a big amount how can any one book other ticket without money.

Manav Jolly

Posted on Sep 27, 2014

We had flight bookings on Spicejet for Srinagar, for 2nd October and return on 8th October. After the DGCA directives we got the tickets cancelled. But, the refund issued to us is only 40% of the amount paid initially for the tickets. This is highly unfair on the behalf of spice jet as the directions state that no cancellation should he charged for passengers who wish yo cancel their trip. Also, we have 2 small kids and its very unlikely for us to travel with them with the risk of an epidemic outbreak.

Oinam Nandakeshwar Singh

Posted on Sep 18, 2014

On the 8th Sept., 2014 I booked a flight ticket online through for a round trip journey on the 19th Sept. from Imphal to Guwahati and from Guwahati to Imphal on the 21st Sept. But, I requested to cancel the flight on the 21st Sept. and on the 17th Sept. I got an email for the confirmation of my cancellation. I had doubt that the company cancelled both the flights, so I made an enquiry and one customer executive told me that only the flight for the 21st Sept. has been cancelled. Again on the 18th Sept. I got an email informing that both the flights have been cancelled and for that I have been charged as penalty a sum of Rs. 3500 out of Rs. 5872 which I paid through netbanking while I booked the flights. So, my request is that makes me a problem, the company had cancelled my flight which do not want to cancel. For this the company has to pay compensation to me. Please help me in this regard.

Tirtha Kalyan Bhattacharya

Posted on Sep 10, 2014

I booked an international flight ticket from on 10 July, 2014. It was an Etihad Airways flight from Kolkata to Manchester and was dated 9 Sep 2014. The Ticket Number is 6075268772399 and the Trip ID as provided by is 14071012429. The ticket Cost INR 33,850. I was assured FULL REFUND UPON CANCELLATION by the Cleartrip website, and I hence proceeded to cancel said ticket on 2 Sep 2014. After cancellation, I was sent an email assuring me that my money would be deposited into my account. However, I did not receive any money. Upon calling up Cleartrip Customer Care, I was informed that the ticket I bought was "Not Refundable on Cancellation" and that I was to receive NO MONEY AT ALL. I think this is dishonest because the flight came up in the search which I made specifically for refundable flights, and the fact that the ticket is non-refundable was mentioned nowhere in the website or even in the ticket. I can provide documents. Please Help!

Arnab Chatterjee

Posted on Aug 21, 2014

This is inform you that on 10th aug I purchased the AIR AISIA ticket as per PNR no. ( R85VFV ) given above and same day I made request for cancellation due to unavoidable reasons . But I was told that the deduction will be huge : Rs. 1740 per passenger against base fare of Rs. 2590 . I paid total 9300 for 3 tickets and refund will be around 3600 , which is a big loss . Most air Asia fliers are from small to middle income families who cannot afford to pay such high cancellation charges . for eg , I will hesitate 100 % to book Air Asia next time now that I know cancellation can be a huge loss . I the airline persists such policy , I can assure you from experience that many budget fliers will avoid the airline once they experience such huge loss . Many may not even write a response like me because they may not be fluent in English , but they will not fly again . AND EVEN AFTER REGISTERING 4 COMPLAINTS ONLINE SINCE 10TH AUG , AIR ASIA AFTER 10 DAYS SENT MAIL THAT THEY WILL NOT REFUND !


Posted on Aug 18, 2014

Convenience fee charged by all airlines is cheating and is not transparent and contest same


Posted on Aug 13, 2014

I have booked my tickets from Gwalior to Bangalore by Air India. This includes connecting flight (Gwalior to Delhi and Delhi to Bangalore). Gwalior to Delhi flight got cancelled by Air India. When i am asking for compensation they are denying. I have booked flights in higher rates from Gwalior to Bangalore. But they are telling i need to go to Delhi by my own transportation.

shiv Lal meena

Posted on Jul 30, 2014

actually I have cancle go air flight ticket on 22.06.2014 flight no g8/394 Jaipur to Mumbai my NPR no.QCPZZ3 Not yet refund my money max.time limit refund 15 days I wait last 30 days but not refund

Abira Roy

Posted on Jul 20, 2014

I am Flying Returns Member (Membership No: 133445844) from April 2013. It has been almost 1.5 years and still have NOT received the membership card. I had called multiple times also and every time I am told that it will be sent soon. Despite of several calls and emails to Air India, till date no resolution is provided and no one from Air India side seems to have any bottom-line responsibility to resolve such long standing customer issue.

Suryanka Kalra

Posted on Jul 11, 2014

I had booked my cousin ticket with the following details on 14 May 2017 Name of airline- Go Airline Date of travel 9 August 2014 From Delhi to Nagpur Flight no GB 141 Agent booking the flight : Uniglobe Pawansut Travels Booking reference TFS25V Goair cancelled the flight from Delhi to Nagpur. I am offered a full refund however my cousin is arriving from Italy at 2 pm that night and go air was the convenient flight with baggage allowance. Since the cancellation is due to no fault of ours I requested Goair to arrange for the international baggage allowance allowed on your flight for Indigo airlines 5.45 am flight so that i can cancel thr ticket and book that one accordingly.However i have not received any response from Goair. It is highly unprofessional to leave passengers stranded like this. Hence, i request you to register my complaint against Goair

Puja Srivastava

Posted on Jul 09, 2014

Hi, The two Kingfisher flights IT205 (12th Jan 2013) and IT214 (20th Jan 2013) got cancelled for which I never got a refund. The entire amount of Rs. 21885 seems to have been forfeited by the Kingfisher Airlines. Please accept my complaint against the Airlines and help me recover my hard-earned money. Thanks and Regards, Puja Srivastava 9871485621

Prashant K Gunjan

Posted on Jul 03, 2014

Hi, This regards to PNR no 8P68KQ, Go Air. On 11th July, I have booked ticket for my relative Vaibhav in Go Airline though your call centre. Travel date was 12th June, from New Delhi to Patna for 5.10 pm flight. While making payment, on your IVR, after completing all proceeds, suddenly get the message that there is technical error. But amount was debited from my SBI Credit Card. Same I have informed to call centre guy. First they asked me to check my bank for the transaction. When checked my bank has confirmed that transaction has happened. My Bank has informed that Go Air has claimed the money on 12th June and transaction no is 044338 and Amount Rs 6501 Same I informed to GO Air customer care desk. and Since than I am doing follow-up with them but they have failed to give any information. I have shared my monthly statement with GO air, and had word with their Floor Manager Mr Amit and Mr. Pravin. and written to there all e-mail id like feedback, refund and nodal officer.

venugopal mk

Posted on Jul 03, 2014


Vaikunth Prabhu

Posted on Jul 01, 2014

Subject: RE: FLIGHT CANCELLED BY AIR INDIA BUT PENALTY TO PASSENGER TKT.NO.0985267599297 I had booked a ticket from Delhi to Mumbai through IRCTC portal . How ever the flight was cancelled by air india and i had to book another ticket to return to mumbai. Now i have been charged Rs.1829/00 as cancellation charges though it was not my fault that the flight was cancelled. I had approached the Air India counter at delhi. They said i would get full refund and marked the same on my cancelled ticket but from the agent whihc in this case is IRCTC. Now both IRCTC and Air India is playing football with my conplaint and neither is giving the refund. Kindly do the needful

Umang Trivedi

Posted on Jun 24, 2014

Dear Sir/Madam, I would like to lodge a complaint against Indigo Airlines. I had booked 3 tickets and wanted to cancel 1 out of them. When I tried cancelling, all the 3 tickets got cancelled without any warning. When I called call center they told that I should have called the call center for this. However, this is no where mentioned on their website or ticket. Hence, this is hiding crucial information from customer leading to loss. I have lost Rs 19,000 because of this. I request you to kindly help me file a case against Indigo Airlines and get compensated.

Herman Nazareth

Posted on Jun 24, 2014

I boarded a Jet Airways Flt 9W521 on 22/06/14 from Jeddah to Mumbai. During my baggage checkin my baggage allowance was exceeded by 2 kgs (payment token can be provided if required) which I promptly paid. On arrival at Mumbai, after nearly waiting for about an hour after the baggage started arriving on the carousel, there were no signs of my baggage. On checking with the Airline staff at Mumbai, I was only then told that my baggage had not arrived and that it was offloaded at Jeddah prior the plane took off. To add to it there was only one ground staff attending to the passengers whose baggages did not arrive too. As per IATA rules the Airline did not even compensate me to make provisions till I could avail of my belonging in my baggage. The above amounts to deficiency in service and as such I should be adequately compensated, appreciate if you could kindly take up the matter with Jet Airways and keep me advised of the developments. Thanking you in advance.

Rahul Talwar

Posted on Jun 23, 2014

I am filing this complaint against Kingfisher Airlines. I have booked my return flight from Bangalore - Jammu for 2 passengers date 1st November 2012 under PNR GNONRC And Ticket Numbers are: Ticket No.(s) 0902472856065 0902472968213 Ticket No.(s) 0902472856066 0902472968218 Flight got cancelled by Kingfisher Airlines and no alternate flight was accomodated to us and we have been promised of full refund due to flight non operations. Since then i am following up with the company for my refund on all tickets through phone as well as email( toll free number (1 800 200 9000) and Land Line Number (+91 20 2729 3030)& 07798917590)/ email id's:';;; however i have not received my refund yet and moreover i have been paying interest @36% on my credit card swipe for more than 2 years now. Please help me to get my hard earned money refunded to my account. Details of card Swipe: Date - 23/06/2012 :ICICI Bank Credit Card Transaction Reference : 75503722177002104333691for Rs. 21,906.00 Plus travel date change Charges levied on 07/08/2012 @ 1993+1993+950+950= 5886 under ref number 75134832221130112646075 under ICICI Bank Credit card transaction dated : Best regards, Rahul Talwar

chetan jain

Posted on Jun 16, 2014

Hello,my name is chetan Jain, I travelled from Mumbai to b'lore on 14th may and I received my luggage with broken lock. I complained with spicejet, and I was promised that the luggage will be repaired and returned back in a day or 2. It's been around 4 weeks but I haven't received my luggage. I mailed it to the nodal officer, and there was no reply. I then mailed the appellate officer, and i got a call from spicejet again, I have been told that same company lock is not available and they will return my luggage back without the lock, and they will compensate INR 1000 against the damage. The luggage is a big size hard case AMERICAN TOURISTER make. The luggage will be of no use without the lock. Now the airline is not responding, and they have no other option. my luggage is still with spicejet. Now I know that spicejet will not resolve and return my luggage. i am planning to file a case against spicejet in the consumer court. i hope the problem is resolved soon. Referenceno:CR/297351/2014

Dr. Asit Datta

Posted on Jun 13, 2014

During my return from USA under a Jet ticket (PNR: EBCZOV). .Because of the sudden cancellation (which was not informed to me, and it was not weather related) of UA 234 (CLE-EWR) on 5th Jan, 2014, United rebooked me at a later flight from CLE to DCA to EWR, and then EWR to BOM on a United flight (UA 48) on 5th Jan, scheduled to depart at 9.15 PM. The flight was cancelled and I had to make my own hotel arrangement at 3 AM and had to get my own transportation to go to the hotel. Following morning, they rebooked me on UA 9742 (EWR-BOM) and AI 776 (BOM-CCU). However, after arriving at BOM, AI denied my reservation, and I had to purchase ticket separately to fly from Mumbai to Kolkata, although I had already ticket for that. I have gone through terrible ordeal in this process and also financial losses. So I claimed full reimbursement of the expenses I had made from Jet Airways, with all documents. They refused to pay. I have been waiting for a long time with no outcome in sight.

Jaswinder Singh Pahwa

Posted on May 17, 2014

I traveled from Chandigarh to Mumbai via Jet airways flight 9W467 on 8th March 2014. Reaching mumbai I was told baggage is not traceable but will surely be traced and delivered. I even stated the staff that since there are valuables (jewellery) in make up kit of my wife as we were returning from a family function & was assured that it would be delivered. After few days I simply receive email stating bag is not traceable & are providing me compensation @ rs 450/- kg. It is horrifying that I have lost my valuables from hard earned money & I'm receiving email towards compensation. Please guide me for the same as I want to pursue the matter so that others don't suffer.

Rashmi Agrawal

Posted on May 13, 2014

Jet airways canceeled a flight which I booked 3 months in advace from Raipur - Hyd - Bangalore scheduled at 3:00 pm. They have currently rescheduled it from Raipur - Bombay - Hyderabad - Bangalore at 9:00 AM in morning and a travel time of 9 hours instead of 4 hours. The two options they are offering are 1) Raipur-Bombay-Bangalore at 9:00 AM I can't board that early due to prior commitment 2) refund of original ticket price 3 months ago I either want a refund at current price(so I can make a new booking)/rescheduling with my preferential timings (original booking schedule)irrelevant of the airlines


Posted on May 05, 2014

Hello, Greetings .I have been put into a lot of difficulty by Oman Air and hence would like to submit my complaint .I need the format to submit my redressal petition.

Peter Gibson

Posted on Apr 18, 2014

I was unable to get through on the telephone number provided by Jetairways for customer relations 022 61212300. I was kept waiting for 15 mins in one call and more than 18 mins in another call and never managed to speak to a person. Peter Gibson


Posted on Apr 08, 2014

I have booked the flight ticket online, but that fare was wrongly posted by "easygotrip" people. The money transaction was completed, and deducted from my bank account. Kindly do the needful on refund amount.


Posted on Apr 05, 2014

Had Issued 4 Confirmed Tickets on Saudi Arabian Airline,They Denied Boarding stating Name Format is incorrect

Ajeesh Damodaran

Posted on Mar 27, 2014

I want to file a complaint against Emirates Airlines for the discomfort caused to me during my flight (Johannesburg-Dubai-Bangalore on 22nd /23rd Feb). The flight was late and I was not informed this in advance, even after knowing 12 hours in advance they were not prepared for the situation. I was forced to wait in Dubai airport for 19hours with only 2 meal vouchers. Hotel/Lounge access was also denied. I was also stuck in Johannesburg airport for 6hours. Staff in Dubai were rude and racially preferring other passengers. I had initially asked for a compensation of 1000 Euros from Emirates which they denied. I want to now file a case and demand 1.5 million INR for the discomfort, harassment, mental agony, physical torture, waste of time and money they caused me. I have back problem and has a disc prolapse surgery in 2007. I wanted to know the procedure to file a case for compensation. Kindly guide me.

T.Unni Krishnan

Posted on Mar 24, 2014

: Non-Refund of Kingfisher Airlines ticket vide PNR NO :BLXUAA & IQXUXT OF RS 20,935/- reg:- ort Blair Airport for Port Blair to Chennai & Chennai to Port Blair sector on 07th September,2012 & 3rd June,2012 .But on both the days the Flight was not operated .The detail of Ticket are given below: SlN Name of passenger PNR NO Ticket No Date of journey Sector Amount 1. T.Unni Krishnan BLXUAA 0902173080944 07April,2012 IXZ toMAA 4,127/- 2. Yasmeen Razik BLXUAA 0902173080945 07April,2012 IXZ toMAA 4,127/- 3. Aditya Krishnan BLXUAA 0902173080946 07April,2012 IXZ toMAA 300/- 4. T.Unni Krishnan IQXUXT 0902173080948 03June,2012 MAA toIXZ 4,127/- 5 Yasmeen Razik IQXUXT 0902173080949 03June,2012 MAA toIXZ 4,127/- 6. Aditya Krishnan IQXUXT 0902173080950 03June,2012 MAA toIXZ 4,127/- TOTAL 20,935/- Now till date the total Amount of Rs 20,935/-(Rupees Twenty Thousand Nine Hundred Thirty Five Only) was not refunded. I have much urgent of money because my Grand Mother is admitted in the Hospital.


Posted on Mar 24, 2014

I made an air india return flight booking from Bom to Blr on 22nd Jan 2014 online. due to some problem ticket was not generated. I was told by the customer care on 25th Feb that the ticket was not booked and I would not be able to travel. I asked to cancel my booking and refund my full amount, which the customer care agreed on phone and suggested to write to e-commerce. Meanwhile I made some alternate arrangements for travel. Next day they sent me a mail stating that the tkt had been confirmed and I asked them to cancel as I would not travel. After a few phone calls and mails exchanged, I got a mail in response to my detailed mail for full refund that it was being processed and the amount would be refunded. After a few days I got only the partial refund instead of full refund. I, then sent a mail asking for reasons, it was not replied. I can forward you all the correspondence if required. Booking details: Web Reference: AIBE11004385 Booking Reference: JHHQM Date: Wed 22Jan 14

Mahender Kumar

Posted on Mar 19, 2014

I had booked Spice Jet ticket from BLR to DEL on Feb 27 for 21.05 Hrs for April 8th flight date; today Mar 19th SpiceJet has written to me stating that "due to the introduction of our new summer schedule" they are changing the flight time to 18.45 Hrs i.e., preponed by 2Hrs and 20 Minutes. I have planned my trip and booked my tickets accordingly, now if i have to cancel and buy tickets on another airline for departure after 21.00 hrs, the tickets are INR 6000 more costly. Questions: (1) What is my rederessal with SpiceJet? Is there a forum like DGCA or Consumer forum that can provide me relief? (2) Can i not get Spice to pay the INR 6000 over and above refunding my full money so i can go and book another ticket in another airline hat is departing after 21:00 hrs? thanks,

Megha Kabra

Posted on Mar 16, 2014

airline company offering discounts on early booking got my interest in booking the tickets online I had booked two tickets on owned by (Seven Seaz Vacations Pvt. Ltd) on 14th march at 5.01pm for 2 passengers on flight 9W-316 and have also received a sms saying my request is confirmed .after 2 hours the same company called me to say flight cannot accomadate u with this low cost after deducting my credit card . they are asking me to pay 5000 extra for the same tickets .they have not even refunded my money . becoz whenever i call them they say this ticket is in refund status. i need help against this please .

Netram Sahu

Posted on Mar 11, 2014

I had booked two confirmed ticket of Airline through Akbar Travel. My flight take off timining was 11 am on 4 dec 2014 and i reached there at 10:00 am around. They booked only one sit and they didn't book sit for second confirmed ticket. At that time they said that they will refund full amount for second ticket. I had claimed for refund amount in Akber travels they told me that i have to submit stamp copy from Airline. Then i visited to airline at myrine drive and they told me that for full refund i have to contact to duty manager and when i visited to domestic airport they told me that i have to contaced to air line costumer service for full refund, then i contacted to air line customer service. But they are saying that i had visited their at 10:19am, so they can't refund full and for this i have to contacted to Akber Travel. Again i contaced to akber travel and they are not refunding full amount withough stamp copy of Airline. I need you help so please help me.


Posted on Mar 11, 2014


Anish K Raj

Posted on Mar 10, 2014

Please help me to take legal action against Lufthansa airlines for delaying my baggage for 5 days. I am sending detailed complaint through your mail.

Swarjit Das

Posted on Feb 28, 2014

Hi, While booking ticket in Indigo flight, my name was wrongly printed due to my fault- (the surname became wrong). The airline T&C before booking itself says, names cannot be changed. I have written to airline for reconsideration & address the issue as exceptional case since a. the travel is in June and ticket booked now b. within 24hrs of booking we have realized the mistake and raised complain. The mistake is "Swarjit Mazumder" should be "Swarjit Das", surname. Could this be considered under any circumstances. I have some mails records to Indigo and my travel ticket with me. Best Regards Swarjit Das +91 9686655008

Amandeep Maini

Posted on Feb 26, 2014

I booked a return ticket at from Delhi to Bhubaneshwar on 22/01/2014 for a charge of Rs. 6181 for journey date 26/02/2014 to 27/02/2014. I got confirmed pnr status of return flight but pnr for onward flight was unconfirmed at that point. I had not been instructed by the company on what should be done if a ticket is unconfirmed on booking. Neither was there any communication that the ticket is still unconfirmed. When I checked my pnr status on 25/02/2104 it was still unconfirmed. I called the customer care helpline and the executive over there said that since your ticket was unconfirmed at that point and due to large fare difference between ticket price and current price they will not confirm my ticket. I had a very important planned engagement in Bhubaneswar for which I booked the tickets well in advance but due to lack of communication from the company I had to suffer mental trauma. I was left with no other option but to cancel my trip. Booking reference# 220114130397

abhishek acharya

Posted on Feb 18, 2014

Hi, I had booked indigo flight from Raipur to Bangalore (PNR D1TFTP) in Oct 2013 for three adults and one child. I paid the charges using American express credit card (amount 14000 INR) and using Indigo vouchers (amount 16000 INR). I cancelled one ticket for one passenger from this itinerary (pnr G366PW). At the time of cancelling, I was informed that 6500 INR would be refunded to my credit card account. I followed up on the cancellation in Nov and again in Dec and each time I was promised by call center executive that amount will be refunded soon in my credit card account. On 18th Jan 2014, when I called indigo customer care to follow up on payment, I was informed that there will not be any refund since payment was made using mix of voucher and cash/credit card. This process is quite unreasonable, since I paid about 14k INR using my credit card, the required amount must be refunded. Request you to take up this matter with the Airline.

Sandeep Raghuvanshi

Posted on Feb 17, 2014

i had traveled on Jet Konnect Flight No 9W 7035 on 22 Dec 2013 from Mumbai (BOM) Bhopal (BHO); along with my wife and daughter for my grandmothers funeral. I had paid an hefty amount of over 40000/- for this tickets as it was important for me to attend the funeral. However, flight got delayed by over 4 hours citing reason as bad weather. Their was no communication made to me informing delay before the actual time of flight departure i.e. 5.30 am in the morning. For the entire 4 hours delay, no one from your staff gave reasonable answers for the delay. In-fact,passengers had to show agitation by gathering around the boarding gate so that jet team could listen to us. Their was no support service offered by Jet staff not to mentioned they being rude I had booked the 5.30 am flight being very costlier so that i could reach in time. Otherwise; i could have booked your alternate flight to indore and reached BPL well before. I am seeking refund of airticket amount.

Vithal G Chapke

Posted on Feb 12, 2014

I travelled from Sydney to Mumbai via Delhi on 11th Jan 14 by AI 301 flight.( ticket no 0984144698291)one bag did not arrive on belt No 14.I collected the after long waitof 40hrs. When asked for taxi fare they denied my expenses of Rs 1200/ As per Air India baggage delay I should have got compensation of Rs 3000

Vikas Dilawari

Posted on Feb 12, 2014

I had a confirmed airticket for Mum- hyd section and despite being on time I was not issued a boarding flight as the flight was over booked. I had to cancel my entire trip and I was paid a compensation of Rs 3000 as per DGCA guidelines which is not acceptable despite Jet Airways acknowledging its their mistake


Posted on Feb 02, 2014

HI, Myself and my wife travelled through Jet Airways in the month of Jan'13 from Mumbai to Bhubaneswar to attend a marriage. After we went out of the Bhubaneswar airport, we noticed in the taxi that one of my bags lock was broken and my Tommy Hilfiger watch, my Kodak camera and my Satya Paul belt was stolen which was in total was for Rs. 25000/- The watch was given to me as a gift by my wife on my marriage and it was brand new hence more than money it had more of emotional values to me. I immediately called up the call centre and informed them of the incident. The person on the phone told me that they will check the CCTV footage and will find out who had done this heinous act. After that I have written almost 25 emails to them but they are just indifferent towards the grievance. They have not even tried to do anything other than just saying a "sorry". They have been simply protecting the culprits and didn't pull up the CCTV recording at all as they knew that will pose them to difficult


Posted on Jan 31, 2014

Booking showed refundable before booking, non-refundable afterwards.. Trip ID: 1312302323 was agent

M. Ray

Posted on Jan 23, 2014

Air ticket when cancelled how many times penalty is charged if a flight is taking break one or two times on the way. I cancelled ticket from kolkata to chandigarh supposed to take break at delhi when cancelled they took penalty 4 times i.e Rs.1800x4=7200 for kolkata to delhi, delhi to chandigarh and the same when back. I cant agree with this because i purchased ticket upto chandigarh why i should give penalty for its taking break. I want to know rules and regulation regarding this. My airticket was of jet airways


Posted on Jan 14, 2014

This is with reference to the flights cancelled or diverted on 06.01.014 due to bad weather/fog in Delhi. I have my trip scheduled from Hyderabad to Delhi on the same day, but due to bad Weather my flight Indigo - 6E-306 was diverted to land in Ahmadabad. Now during this time we have called Aeroflot and explained them about this, they have asked for the delay certificate and we produced it .We were provided with accommodation for that day by Indigo and were given another flight to reach Delhi next day. Once after reaching Delhi when I tried to meet Aeroflot, None was available to meet in person and when I called they replied me saying we don't have any good "relation" with Indigo so either you ask Indigo to arrange a transport for you or Re book a new flight. I have explained the same to Aeroflot call center and they issued me a Virtual coupon in mail which I cannot understand and none of the Aeroflot ground staff were available to help me. I have lost my total money of around 43000


Posted on Jan 14, 2014

I booked a ticket in IndiGo Airlines Booking Reference No U3VLSV. Paid through Net Banking. The amount was debited to my bank account but the ticket has not been issued. Got an indifferent and unprofessional response from the call centre person (Fazal) who refused to issue the ticket despite receiving payment from me nor was he willing to escalate to a superior. I have had problems with IndiGo booking in the past and find it surprising and in contrast to their other services.

Ritesh Parmanandka

Posted on Jan 12, 2014

The undersigned, is the member of Kingfisher Airlines.They had frequent flyer programme called King Club.In that we can redeem points for free travels.The membership no.10153415.Suddenly they stopped working from few months.I have more than 50000 points with them.We have requested them to transfer it in my another airlines account or to give cash of it many many times.They r not listing at all.For to accumulate points we have spend money on their airlines.The main office is in Banglore.1 point is equal to Rs1.50/- So,I request u kindly solve my matter as earliest & send the reply

senthil nathan

Posted on Jan 03, 2014

i have booked a ticket with air asia airlines,i had triple vessel block in my heart and my docter advised me not to travel.on my health ground i request airasia airlines to cancell my ticket .They have cancelled my ticket on my request and sent me advise to avail the cancelled ticket amount by using the user name and password given to me.since iam advised not to travel by my docter i have booked a ticket in my friend who is going travel by air to get credit amount of my cancelled ticket amount.but though i had booked the ticket through my username passward the airasia airlines has not deducted the credit amount and asked to pay the full ticket amount.then i have paid the full i should get my cancelled ticket amount,i cant travel because of my health condition,airasia airlines asked me to avail the credit amount before 04/01/ i whant solution to get back my cancelled ticket amount.i whant your help in this regard

Navin Kumar Gupta

Posted on Jan 01, 2014

My expensive items have been stolen from my luggage (which was locked). I have raised complain in the Emirates forum, however they have not given me any solution yet. They were supposed to get back to me in a months time. However it has been 2 months they have not get back to me. I have also sent several reminders (around 5 times) to them but not response from their end. I have raised my complain on 7th November 2013. I did not expect this kind of behaviour from such a reputed aisrlines. Can you please look into this and get my stuffs back from them asap.

Virinder Miya

Posted on Dec 27, 2013

Persistant stonewalling or refund on tickets cancelled about 5 months ago, through

Rajeev Kapoor

Posted on Dec 24, 2013

I took a flight from Delhi to Bangalore on 16th December on Go Air Flight G8 115. On reaching Bangalore I found that the Lock on the suitcase was broken and the Suitcase was damaged. Even some of the valuables were missing from the Suitcase.I was promised by Mr. Crooke (Duty Officer) that as per the system of the Go Air they will respond to me within 72 Hours. Today being the 5th day I called up the number given by Mr. Crooke and to my surprise the call was picked up by Ms. Ranjana and was conveyed to me that being today Mr. Crooke is on Sick leave she will get back to me in hours time after checking the status. When I didnt received any call from Ms Ranjana , I called her up after 3 Hours but to my surprise she said as Mr. Crooke is on Leave and because he was dealing your case , the response will be given by the same person only. I was really surprised with the unprofessional response from Ms. Ranjana because according to me I was dealing with Go Air and not with an Individual.


Posted on Dec 20, 2013

Dear Sir/Madam Re:Refund of Booking ID: NF2204128767799 I have booked a flight from Mumbai to Kolkata through Make My Trip on 3rd of Oct 2013, then followed by two time rescheduling attempt on 17th Oct 2013. which failed , so finally we cancelled the ticket. I have been consistently escalating the issue of refund since Oct 2013 but they are not refunding one transaction of 1250. I have written them several times and called them N no. of times but no response they always tell me that they have already refunded the amount but it has not been credited in my account as on date i.e. why I have attached both the statement my Bank & Credit Card statement were you can verify that they have only credit two transaction and one transaction of 1250 is due I am forwarding the latest Bank account statement and credit card statement were I have received the money. Transaction details are as following: Payment Made 3rd Oct 2013 Make My Trip :6888 (By Central Bank of India Credit Card) 16

Shakti Gurha

Posted on Dec 17, 2013

Complaint against Expedia India P Limited 22 Floor,Tower 5C,DLF Cyber City,Gurgaon122001 (travel agent) and Oman Air (the airlines) There was a change of itinerary from airlines side and I had to book another ticket at higher cost. The airlines refused to give full refund and deducted Rs. 3465 as cancellation charges. Difference in ticket cost is Rs. 9,812. Expedia Itinerary Number: 1752508492

Ananjan Chaudhury

Posted on Dec 03, 2013

I had booked a two way ticket to Bangkok from Calcutta by Air Asia. I had planned a trip for my family commencing on 6th Dec 2013 and return on 12th Dec 2013. My booking id is D6TVYF. Additional details of the flight are as below Departure: FD 2672 on 6th Dec Arrival: FD 2671 on 12th Dec Attachment: Ticket details Due to unstable and volatile political scenario I requested Air Asia Airline to cancel my bookings and make a refund on humanitarian grounds but in spite of my repeated requests, Air Asia did not bother to even attempt to help leave alone making a refund. International news channels like BBC and CNN are also following the recent developments closely and several tourist advisories have warned tourists regarding present situation that things are turning from worse to worst. Due to such an unfortunate circumstance, I had called the Air Asia customer care center and requested them to help me on humanitarian grounds and cancel and refund my tickets. In spite of calling time and

Anindya Sengupta

Posted on Dec 03, 2013

Please note that I have purchased an air ticket for my daughter Ms. Suyasha Sengupta by Indigo Airlinesfrom Delhi to Kolkata & back. Booking reference number F36CMX. On November 26, 2013 the date of journey was revised from Dec 7 to Dec 3, an amount of Rs. 3739 was deducted from my credit card ( reference no. 00330756003 dated Nov. 26, Citibank Approval number 515313). At the time of purchase the Customer care executive mentioned that the payment will be updated shortly as there is some issues & he will email the revised ticket. After two time consuming follow up till now the ticket showing payment due. My daughter is travelling alone & will have money to pay. I feel both of us are harassed by the ineptness of Indigo Air Lines & this is not acceptable.

Tushar Agrawal

Posted on Nov 19, 2013

Sir, the complaint is regarding the Spice Jet flight. They didn't allow me to board the flight scheduled from Delhi to Kathmandu at the time when I was to attend my Diwali festival after such a long period.I travelled all the way from mUMBAI TO DELHI TO BOARD THE FLIGHT BUT They didn't allow me. When i returned home i submitted them the proof of their mistakes after realising which they said sorry & refunded the ticket amount. When i gave them the request for compensation, they just refused each time. The deatails of the complaint & coomunication with the co, has been sent on for you reference. Please guide me accordingly & help me for compensation.

prabhat chaturvedi

Posted on Nov 15, 2013

Dear sir a connecting flight was booked from BAGDOGRA airport to Ranchi via kolkata in AI 722 and AI 9785 for 10 October 2013 vide pnr no J5m4q for mrs uzma Prabhat chaturvedi f/32 and miss mantasha Chaturvedi f/6. Earlier a msg was conveyed from Air India at about 1000 hrs on 10 October that flight no AI 722 is delayed by 40 min and rescheduled at 1520hrs in p lace of 1440 hrs. I personally contacted with Bagdogra , Kolkata and Chennai Air India office that Will it be comfortable for female passenger to complete journey in short time. They gave me assurances that its their duty to give required assistance at Kolkata airport I was in contact with mr David at BAGDOGRA airport of Air India. Flight preceded at 1715 hrs and landed at appx 1810 hrs at kolkata airport before that the connecting flight AI9785 was flew. Where as no support was provided by Air India duty manager Kolkata and build up pressure for cancellation of tkt from Kolkata to Ranchi. Mrs uzma and miss mantasha both wer


Posted on Nov 08, 2013


Colonel Rajesh RN

Posted on Nov 07, 2013

I had booked a ticket through the website of Indigo Airlines and cancelled the same through the same website. I got the report about the cancellation also. When I enquire for my refund, the customer relations state that the ticket has not got cancelled. I have the print of the webpage. How to go about further? Please guide.

Julie Correia

Posted on Nov 06, 2013

I booked two tickets for my parents for 6th Nov from Goa to Mumbai by SpiceJet. I had called the call centre and requested for a wheelchair as my mother is sick. the airline took the request and confirmed. They reached the airport and the airline staff are telling her why you need the wheelchair it is close by. Who the hell are they to decide???????????when I have specifically asked for a wheelchair obviously she would be sick. No one wants a free ride on a wheelchair. I then called the call centre they tell me you need to inform the airhostesses in Mumbai and if there is they will arrange......I want an explanatio from spicejet and a written apology from the airline.

Hirok Bhattacharyya

Posted on Nov 01, 2013

We had purchased 2 tkts(6 pax) online for the flights to Jammu to kolkata of Kingfisher airlines. But due to sudden stoppage of flights we could not avail the flights and KF has not refunded our money. We had written lot of emails to them and talked over phone but they did not return the money. It is almost more than 1 year have been passed. Kindly guide us how can u help me as a lot of money has been blocked unnecesarily

ashwin joglekar

Posted on Oct 22, 2013

Ticket for PNR U9F2PT/E1HVHY in name of Vaishali Joglekar for Port Blair Chennai Mumbai sector on Spice Jet for 13th November was booked through Sai Ganesh Travels sub agent for HInd Musafir on 26th July Please note for cancellation for this PNR we have been asked to pay/charge INR 2500 by Agent Hind Musafir /Sai Ganesh Travel as Nominal Cancellation Charges which is totally unfair on total ticket cost of INR 11000 . I Checked with Spice Jet help desk and there are no charges by SPICE JET for this cancellation and there was no such notice given to us while booking. Spice Jet Help desk is unable to help as they have no control over agents charging such fees Please assist , When contacted there is no positive response from Hind Musafir agency


Posted on Oct 22, 2013



Posted on Oct 18, 2013

We book an e-ticket from for travelling on 8-Oct-2013 by Air India flight from Delhi to Jabalpur at 12.15PM,the departure time was rescheduled for 1.30pm and we got and SMS from goibibo that "Dear customer,there is a schedule change in your flight AI9617 from DEL to DEL.It will now depart at 1.30pm on 10/08/2013.Tuesday."and the SMS was wrongly written as DEL to DEL (the correct was DEL to JLR) due this wrong SMS security officer did not allow us to enter the terminal and we missed our flight.We have already made a complaint to goibibo and waiting for their response.We had a loss of Rs7800 and booked another ticket which costed Rs13500/=.We missed our important family function at Jabalpur.We request your kind intervention in this regard.our contact details are Sameer Kumar Mob 09650024171,email,address Flat301,retech Apartment,Sec-21C,Part-3rd,Faridabad,Haryana,121001, you can visit and get contact details of the customer support.

amit chauhan

Posted on Oct 18, 2013

We are being taking for a ride by the makemytrip people. I had done a booking for kingfisher airlines from Delhi 28th Nov 2012 to Guwahati and return on 3rd dec from Kingfisher through Make My Trip . However 2-3 days before my journey I got the mail stating that flight has been cancelled. I asked for help from Make my trip to arrange trip but they did not help and I had to book my tickets at higher price. I was told that my refund would be there by Dec end 2012. And since then I have been chasing them regarding my refund but all in vain. I have contacted them numerous time but they are not even giving me any answers. I am really frustrated and irritated with their responses. I know the status of Kingfisher airlines.. However it also responsibility of makemyTrip , as the tickets were booked through them Also I have read that they have started giving refund so when I contacted them after hold of 20 mins or so . My call got disconnected. Not sure what to do ? The details are as follows

Sana Malkani

Posted on Oct 15, 2013

Dear Sir/ Madam, More than a year ago we booked tickets of Kingfisher Airlines through Make My Trip. Soon after, Kingfisher Airlines closed down and our flights were cancelled. Ever since, we have been following up with Make My Trip for the refund; but to this date we have not received anything. Recently, I read an article in The Economic Times (dated October 9, 2013) which said that many travel portals including Make My Trip have started issuing refunds to passengers booked on KF Airlines. I immediately called and emailed Make My Trip to check when I would receive my refund but it was all in vain. No indication was given of when the refund would be given or even if it would be given at all. I am writing here as a last resort. We booked 5 tickets amounting to Rs. 30,000 which has been blocked for over a year. Please help us out. Thanks, Sana Malkani

K gowri Shankar

Posted on Oct 14, 2013

This is Gowri Shankar( Associate Director-HDFC Bank Ltd ) had a painful experience by travelling with your airways.This is the second time it is happening in the past I have lost my connecting train. I would like to take this to social media and consumer forum as Spice jet has taken ride of all the travelers for granted. On 10th Oct I booked my ticket to Hyderabad through as I need to go for an important business deal for 2 Mn USD FCNR deposit . I booked for SG1261 flight starting from Chennai @ 11 Am And reaches Hyderabad to 12.10 PM. Based on this I booked my return ticket to Chennai by Indigo 6 E 383 as I need to attend an important meeting next day. After 1 hr of booking, I got a message your flight is being reschedule to SG 3309 and will start by 15.25 PM. I was really unhappy and lateron realized the makemytrip is charging higher for SG1261 than the SG 3309 trip. Inspite of knowing the fact that flight is cancelled they are selling the maximum fare tickets. I reached the airport around 2 PM and I waited at the Chennai airport. At around 3.15 pm just 10 min before the right boarding time, they announced that flight is delayed because of late arrival of the incoming flight. At 3.40 PM, they made an announcement for boarding at H4. Then the shocker came that the flight will go via Bangalore. We booked for a non stop flight, without being apologetic, they made just an announcement at the last min. Like me few more passenger fought with the official. The official told that the flight will land hyd by 5.15 PM as it hardly take 20 min to reach Bangalore. He convinced us to board the flight. I boarded the flight and after so many delay the flight took off at 4.30 Pm and reached Bangalore by 5 pm. After reaching Bangalore, they did the transit security check up for 1 hr in the flight. Every passenger got upset and they felt uncomfortable. They took off the flight at around 6 Pm and landed the hyd Airport at 7.10 PM. When I reached the baggage counter it was around 7.20 Pm and by that time they have made announcement for my return flight. I realized I landed hyd to board the return Chennai flight. I went and complained to floor manager Mr Alphonsa after 20 min of waiting and repeated request to the floor exceutive. He requested to give a written complain. I have given the written complain also no ; 32305. I have not received any mails or apology from you people and I have to raise it up to the consumer forum and airport authority of India for all the inconvenience caused to me. What I Lost ?? 1. Spice jet is very well aware of the problem, but still did all the diversion tactics in the last moment, so that travelers couldnt say anything about it. 2. Spicejet made as travel in via Bangalore, when we booked for non stop travel. We are charged for non stop travel fare. 3. Spice jet authoirities didnt even mention about the arrival time of Hyd, they communicated wrongly as 5 .15 PM, if they would have told they truth I would have atleast cancelled my both the tickets and saved some money. 4. I couldnt attend the meeting as per the scheduled plan. Its a business loss to me and also to the bank as the deal was post pone after dusara holidays. 5. Its waste of time , money and effort. As I need to again go to Hyderabad because of the delayed effort. 6. More than I underwent a mental agony and torture by spice jet. All spice jet employ kept as in dark with no clarity of communication. 7. I realized that spice jet very well know that the flight has some problem but kept everybody in dark, if they would have initially told about the problem I would have cancelled my trip and saved the money. 8. Apart from mental torture and irritation I have incurred Monetary I have lost Rs 12422. As the business meeting didnt happen I have to personally incur the loss. Spice Jet Chen - Hyd 5769 Indigo Hyd - Chen 6653 Total Loss 12422 9. I want spicejet to own the responsibility and I want a proper compensation for all the mental torture and every penny loss to me as it was so painful experience for me to digest.

rajeev takyar

Posted on Sep 20, 2013

sir, i bought a tkt with jetairways in april 2013.with a return booked on 4th of june 2013 i had to leave for paris on 30th of may 2013 .my siter duly called jetairways to cancel the booking since i was entitled to change my date 2 times free of cost .pls find enclosed my tel bill with jets call centre agent in paris made a booking for me on the 2nd of sept 2013 for travel on the 11th of september 2013.i call jetairways callcentre on the 10th of september they tell me my ticket is not valid.since i was a no show on the 4th of june 2013 and that somehow i have used the 2nd part of the ticket(train between bruxelles and paris)even with repeated pleading with them many times they say it is yr fault.i had a business meeting on the 11th of september which i had to cancel out.till today i am stuck in delhi spending money and losing money everyday due to no fault of mine.i have gone to jetairways citycentre 3 times in connaught place they say they r waiting for reply.pls adv me what

kamna kapoor

Posted on Aug 24, 2013

sir,I have forgottan my shaulin jetconnect flight no.s2 4607 on23 aug.2013my seat no is25D please check and send to my address

Rajiv Thakkar

Posted on Aug 12, 2013

I had done a booking [PNR HSKTG] for Air India Flight AI661 for Sept 7, 2013 [sector Mumbai  Goa, 15:00 hrs] on June 14, 2013. I called the AI customer helpline [18001801407] for changing the flight from AI661 to AI984 [sector Mumbai  Goa, 5:15 hrs Sept 7, 2013]. The Gentleman changed the flight timings as requested and on inquiring did not suggest any additional payment for the change. On July 23, 2013, I was issued new [PNR YSQHS] for Air India Flight AI661 for Sept 7, 2013 [sector Mumbai  Goa, 15:00 hrs]. The reason being the ticket was cancelled by Air India for non-payment of penalty charges. On the call on June 14, 2013 I was not informed about any charges and this has been confirmed by Amrinder a supervisor in the call centre at Chennai [18001801407] that it was a mistake on part of the agent who made the changes on June 14, 2013 that he did not inform. The Airline is blaming the booking agent [Makemytrip] for opting for refund of the ticket instead of open for use

raxit padariya

Posted on Aug 09, 2013

This is raxit padariya and rita gurung. We travelling from kathmandu to ahmedabad via delhi on 27th july 2013. when we reached ahmedabad we will not get our luggage , airline people told us that we not have your luggage its missing some were in delhi ,you will get your luggage to you place by tomorrow evening . but i not get my luggage on that date so i call them and ask for my luggage, they told me that we found your luggage and we will send your luggage soon, i wait for another 1 day but still i not get my luggage, so i ask him a compensation for delayed my luggage more then 24 hrs. they people not response any thing , after so many mail from my side they told me that we will not provide you any compensation because u not having any return ticket, your will get delayed luggage compensation only if u have a return ticket, please help me regarding this.

a k gupta

Posted on Jul 19, 2013


Amit Shrestha

Posted on Jul 09, 2013

Hello, On June 29 2013, I flew with Spicejet flight SG45 from Delhi to Kathmandu. I checked in my baggage, and was given a baggage tag as well. But when I arrived in Kathmandu, my baggage was missing. I filled a complaint form (Property Irregularity Report), and was told that they would try to trace the baggage and deliver back to me. Today, it has been 9 days already, and I have not heard from Spicejet. I have been calling the ground staffs in Spicejet Kathmandu branch, and emailing the Spicejet Customer Service Delhi. However, none seem to be enthusiast about finding my baggage. I have a Dolpo trekking expedition planned for mid-August, for 2 months. And I had all my camping, trekking gears and expensive camera gears in the baggage. I also paid for the extra 5 kilograms for checked baggage. Clearly, the value of my gears are far greater than what Spicejet compensates according to their policy. I am willing to take legal action against them. Please help me. Amit

Rakesh Raghuvanshi

Posted on Jul 07, 2013

Sir I booked Jet Airways flight 827/S2-4601 Delhi to Tirupati on 18/02/2013. Jet 827 was delayed because of late arrival of jet 822 from Hyderabad,the incoming flight. Consequently jet 827 arrived late at Hyderabad and without waiting for connecting passengers from delhi by jet 827 the flight S2-4601 left for Tirupati ,leaving us stranded at Hyderabad. The attitude of jet airways staff at Hyderabad was very much indifferent as they were least bothered to help us and were only blaming their counterparts at Delhi instead of endorsing us in the other flight to Tirupati. We contacted Mr.Vishwanath the Jet Airways Airport Manager at Hyderabad .He also expressed least interest to help us reach our destination. I was accompanying my wife. I was shocked and very much disturbed to know from Mr Vishwanath that they can only send us upto Chennai and from Chennai we have to make our own arrangement for our booked destination with jet airways to Tirupati. Sensing inhuman attitude of jet airways w

Manish Shah

Posted on Jul 01, 2013

My Ticket # 7062873482472 and PNR#6VG6K8. Issuing agent: Akbar Travels . Confirmed Tickets were issued in my name KQ 203 BOM NBO DCKQ*6VG6K8 KQ 510 NBO ACC DCKQ*6VG6K8 I travelled Bombay to Nairobi as per schedule. Airline Staff at Nairobi Airport did not allow me to Board the Aircraft for flight # KQ 510 on 11 Dec, inspite I was holding valid ticket. Your check-In Counter Staff informed my ticket was cancelled.I had planned my meetings with customers in Accra, so I had to purchase Fresh Business Class Ticket. I complained to Akbar Travels (Agent), who wrote letter to Kenya Airlines. Kenya Airlines letter states Our investigations confirm that your booking from Nairobi to Accra did get cancelled due to a an unfortunate system glitch. But they are not ready to refund the Fresh Ticket money collected from me. This is unfair. Please help me in getting refund from Kenya Airways.

Ajay Buti

Posted on Jun 22, 2013

Jetairways lost my luggage a month ago and is not responding. I had provided them the list of items and can produce all the receipts.


Posted on Jun 07, 2013


Anshuman Misri

Posted on Jun 05, 2013

Hi I had booked a kingfisher flight with PNR: kwsypr.I have not recived any refund till date. I tried calling ,emailing and everything no one will reply please help me. ticket number : 0902473043063 price: 14,881 IssueID : 570024 : deference number : 0900470516315 ticket number : 0902473043063 PNR: kwsypr Thanks, Anshuman 9886883337

Udaykumar Naik

Posted on May 09, 2013

I had a plan to fly to Kathmandu with my family. Before booking flight ticket, I did check instruction of Bureau of Immigration, India under link Where in they clearly mentioned all member may not be require passport/voter card. ). However, the other family members must have some proof of their identity with photograph and their relationship as a family viz., CGHS Card, Ration Card, Driving License. Now SpiceJet is not allowing my wife to travel. Then while booking how does booking portal allow to book, at least portal should warn before booking.

Ankur Kundaria

Posted on May 09, 2013

harassment by Spicejet staff at Goa Airport while travelling from Goa to Mumbai. they went to Goa to spend some quality time with each other as they were celebrating their wedding anniversary. While travelling from Mumbai to Goa they didnt had any problem but from Goa to Mumbai when they reached the airport half an hour before the departure time they both were asked for ID card which my father was having but my mother was not having at the time. They requested a lot to allow them as the flight time was nearing and my father was already carrying the I-Card but they didnt listen and started asking them to go from one counter to another. my Mom and DAD are Senior Citizen even then also they were forced to go from one counter to another because of which they were very frustrated. Later when again request and heated argument they were allowed to go in. But when they reached the Gate the staff over there told them that the Door is closed and nothing can done now with reason as NO SHOW

Farrukh Parvez

Posted on May 06, 2013

We have a situation where we reported on time to the airport got ourselves checked in booked our luggage too and then waithed for the Spice Jet flight 2356 from delhi to allahabad. while we were waiting we saw that the status of the fight was changed to Delayed and the new time was 1500 instead of the scheduled time of 1410 hrs.That is when we decided to have some refreshments and and went to the food court area and at 1440hrs went down to gate No 10 to board the flight only to be informed that the flight had departed and that it was a NO SHOW and our baggage was retunred to us.I asked if tehre wold be any refund and I was informed that since it was case of gate no show there was no question of refund. I was also informed that mandatory announcements were made prior to the flights departure.We then had to purcahse fresh tickets on Go Air to Lucknow for the nest day as the Allahabad flight was full.

Abhishek Dubey

Posted on May 02, 2013

Sir/Madam, I booked flight tickets on Jetconnect website from Ahmedabad to Bhopal through its official website.I provided required details and paid the price but later I found that I was charged for third party insurance per passenger even without asking the consumer while booking.While booking the ticket the website keeps the option "Yes" as preselected on user behalf which is unethical as they presumed the request of service by themselves through this fraudulent manner.This should be addressed as daily thousands of passengers must be suffering because of this and company is making money by such cheap measure. They also charged convenience fees for using website as ode of booking ticket which is outrageous when flight tickets are soaring sky high. Request you to guide me and address my complaint with the company.


Posted on Apr 27, 2013

I had booked a flight ticket online for my cousin in JETKONNECT for an amount of Rs 5653(PNR DCVKNP, PUNE to DEL, 24 Apr 13) The ticket was cancelled ca day prior to journey. Though the cancellation charge was clearly shown as Rs.1820, when added up the amount surprisingly became 3640 ( twice 1820). The airline also added se covenience fee of Rs 105 and Rs 90 as service tax. Thereby deducting an amount of 3835/-. All my effort to contact the call center or nodal officer has been unsuccessful. Nowhere in the fare conditions it is mentioned that only 50% of the refundable amount will be returned., and the rest will go to JET.

Srinivas Vinay Nirikhi

Posted on Apr 20, 2013

I booked the ticket in GO Air airlines and cancelled the same. till date the amount is not refunded and due date is already crossed. PNR # 6DCMA3 PNR#1PPRHD. whenever we call the call center they say send an e-mail to always wrong information has been provided. everytime they say that it will be credited in 7 business days. its more that 15days. They do not respond the call properly and make us on hold for 20-25 minutes.


Posted on Apr 15, 2013


Kshemendra Gupte

Posted on Mar 11, 2013

I have booked 3 Tickets from Kingfisher Airlines from Delhi To Mumbai on 19th Sep, 2012, the booking cancelled from Kingfisher Airlines below mail received from Kingfisher Airlines(On Thu, Nov 8, 2012 at 4:55 PM, Kingfisher Airlines <> wrote: Dear Guest, FLIGHT IT 304 DEL BOM IS CANCELLED.FOR REAL TIME FLIGHT STATUS UPDATES AND SCHEDULE TIMINGS,LOG ON TO WWW.FLYKINGFISHER.COM Regards, Kingfisher Airlines) Till today i have not received Rs. 14199/- of my booking amount.

Neha Patwari

Posted on Mar 07, 2013

Airline: Spicejet Passenger: Neha Raj Patwari, Anish Jindal Date: 19-Jan-2013 From, to: Varanasi to Mumbai Flight: SG 119 PNR: TIJRCL Lost Baggage: SG 0775590393 Description: The bag that went missing contained my bridal attire, brand new expensive sarees and salwar suits, vanity bag, imitation jewellery, gifts, practically everything that I had bought for my wedding. Goods worth over a lac rupees. The compensation offered is merely INR 3000, which I have not received yet. I want a compensation that matches the loss I have incurred. It is not only a great monetary loss but also a huge sentimental assault as the lost luggage contained my wedding attire and my entire trousseau!

shweta kabra

Posted on Feb 13, 2013

We were travelling by Air India flight no. AI 730 from Guwahati to Calcutta and by AI 618 from Calcutta to Mumbai. We had checked in 3 baggage at Guwahati for through check in but we recieved only two baggages at Mumbai. The Luggage had Essential stuff like toiletries worth 2,000/- and costly things like watches worth 15,000/- , clothes worth 10,000/- , footwear worth 3,000/- , other things worth 5,000/-. The Air India executive is not taking any responsibilities and not giving any compensation till 3 weeks are over. Whereas as per there policy they are suppose to pay Rs 2000/- for immediate requirement like toiletries etc.


Posted on Feb 08, 2013

Dear Sir, We have booked the tickets from singapore to mumbai direct flight . but when we got the boarding at that time they changed the flight schedule to singapore - channai- mumbai and for that we had a train to vadodara,gujarat at 5 pm but as the flight was late we were not able to catch the same . we had to take a cab and came to vadodara at the cost of 10,000 rs. kindly grant the compensation for the same . the airlines was AIRINDIA Regards,


Posted on Feb 06, 2013

DELHI MUMBAI BY AIRINDIA ON 24 MARCH 2 PERSONS AMOUNT DEBITED RS.15323/- INSTEAD OF RS.9002/- Inbox x rachana solanki <> 7:46 PM (23 hours ago) to travel, me Dear sir I have booked 2 tickets for Delhi to Mumbai through your portal at about 6.30 p.m. details are as under . My credit card is debited Rs.15323/- instead of Rs.9002/- please look in to the matter urgently and arrange to repay me difference of Rs. 6321/- and credit the same in my credit card A/c and advise me on my mobile no. 9769725911 . I have already talk to your helpline personnel and according to him it is a technical problem. I am expecting timely positive response from your side. I have already received ticket confirmation from you. Please let me know the current position urgently. Rachana Solanki. Thank you for booking your flight tickets. Following are your flight details: Passenger Name Mrs Rachana Prakash Solanki Miss Prarthana Prakash Solanki Passenger Types 1 Adult, 1 Ch

ved brat jha

Posted on Jan 07, 2013

Hi, I booked a flight for two passengers with Kingisher Airlines from Delhi to Pune for 1st December 2012 which got cancelled due to their airline issues. The total amount to be refunded is INR 9466 which is yet not refunded even after more than 14 business working days as they said. Cancelation notification was received on 20th Nov'12 and refund is still pending. I had a talk with their representative several times and they always grant 14 more days due to some payment gateway closure. My PNR number is DMGQTX and ticket# 0902473094387 . Kindly look into the issue and do the needful as it has been almost two months that my money is not refunded . Prompt action in this regard will be highly appreciated.


Posted on Dec 30, 2012

my parent were to travel from muscat to chennai by air india flight AI908 yesterday(29.12.2012).but due to flight technical error the airline has given accomodation to all the 80 passengers. my parent have also missed the domestic flight in spice jet for chennai to madurai dated today morning. now the airline did not give proper response to the passengers. they are all still in the hotel without knowing the flight to chennai.please advise me to sue against air india for its carelessness and the inconvenience caused to my parent and the all passengers. my old aged parent are in mental depression and they want to sue the airline and get the compensation for the flight delay.please advise me


Posted on Nov 28, 2012

I had booked a flight with Kingisher Airlines from Bangalore to Chandigarh for 9th November 2012 and from Chandigarh to Bangalore for 18 November 2012 which got cancelled due to their airline issues. The total amount to be refunded is Rs. (5,409 + 10,085) = Rs. 15,494 which is yet not refunded even after more than 14 business working days as they said. My refund process had started on 30 Oct 2012 but they kept delaying the refund and now their number is not reachable. My PNR num for both the flights are DIDEYQ and OEGXAT. Kindly look into the issue and do the needful as it is almost been a month that my money is not refunded . Prompt action in this regard will be highly appreciated.

Parneet Kaur

Posted on Nov 28, 2012

I booked two Kingfisher flights: 1) 9th November,2012 having PNR number COLYCM and flight fare INR 5409 2) 20th November,2012 having PNR number KGEQDN and flight fare INR 5105 Both the flights were cancelled by Kingfisher in mid-October and I was promised to be refunded full amount within 14 business days. But despite of extensive follow-up on Customer Care,I have still not got the refund. To add to agony,Kingfisher Customer Care number 18002009000 is unavailable now and I am unable to get in touch with any of the representatives. Please do the needful so that I can get my full amount refund of 5409+5105= INR 10514

Shailja Raj

Posted on Nov 22, 2012

Phone:09431171611 Sir, I booked JetLite S24842 flight from Kolkata to Coimbatore on 17th November at 3:55 PM,Airline PNR-BEUNVI.When I reached check-in counter to get the boarding pass,the staff closed the counter and they didnot provided me the Boarding pass.I asked them again & again to provide the same but they refused.When I tried talking to the Airport Officials,they didnot responded me properly and said to take the other flight by paying the full amount,which was of high price.As mentioned,I can check-in 40 minutes before the departure of the flight and I was there on time.Scheduled Departure was 3:55PM & I was at the counter at 3:00PM.According to the rules,I was on the counter 55 minutes before the departure of the flight and they should provide me the Boarding pass.They wasted my time and during this,the flight took-off and I was left with no option rather than taking the other flight.You are requested to look into the matter & allow the compensation. Regards Shailja Raj

Kunj R Sheth

Posted on Jul 14, 2012

I lost my bag while travelling on flight 9W2105 (Jet Airways) on 4th April 2012 from mumbai to bangalore. On arrival at the blore airport, i could not find my baggage. So I filed a complaint for it , I was told that if not found within 14 days it would declared as lost and thus liable for compensation. Since than i have been following up regularly with the baggage dept but they are saying there is no contact number of the claims department. They have just given me one email of claims department where they are not even replying to my mails. There is no person taken responsibility with whom i can speak regarding the claim.It has been more than 3 months since I lost my bag and I am not getting any response from Jet Airways.

ivan couto

Posted on Jun 14, 2012

whilst travelling from bangalore to mumbai on GoAir, they have an auction scheme. I bid a Blackberry 8330 for Rs.6000/- because the marked price was mentioned as Rs.12,000/. I was not shown the model despite asking for it. After paying an advance of Rs.500/- was informed dat the model would be available at the airport counter. On approaching the counter, was informed that it would be couriered to me. On receipt I know find that the cell is a very old and outdated model and currently priced at less than Rs.3000, where as I was informed the value at Rs.12,000/-. This is blatant cheating, misinforming and misleading the customer. Please advise action to be taken.

Sundar Parthasarathy

Posted on Jun 04, 2012

On 2nd June 2010, I travelled from MAA to BOM by Indigo's 6E-432 (Bkg. Ref. IGEDCC). My complaint is that i was charged extra money (Rs 50/-) for issuing a printed ticket. This extra payment was extracted fromPre, as I had booked an e-ticket on the Internet and I needed a printed ticket from the airline's ticket window at the airport - because a printed ticket is needed to be shown as a bonafide travel document to gain entry into the airport. How can the airline charge extra for providing a printed ticket (the travel document) for which they have already collected the fare? Hw can we check this unfair practice and protect the interest of the citizens? Thanking you, Yours Truly Sundar Parthasarathy

Shobhan Sen

Posted on May 21, 2012

I traveled by Air India flight no AI9772 from Silchar to Guwahati on 21.5.12 with tickets booked through In their website the permissible baggage is clearly mentioned as 25 kg which turned out to be 15 kg as per Air India norms in the airport (as communicated by Air India staff). since I was carrying mandatory items I had to pay the excess baggage to the tune of Rs. 2550 extra as I was misled by I feel cheated since it is the obligation of the booking agent (whoever it may be) to clearly and correctly state the baggage allowance. I therefore seek compensation from Kindly provide me with the advice to approach the correct appellate for the same. With regards, Shobhan Sen Mobile 94350 75731 Guwahati, Assam


Posted on May 11, 2012

Name : sandeep kumar Email : Phone : 9250037237 Pnr : vf3zcl Feebback type : Complaints Subject : Others Feedback : dear sir/madam, i fly by flight no 6e 177 delhi to mumbai dated 05 may 2012 i also asked to travel agent for vgml meals the agent charges me rs 220/=- i surprised to see your airhostage give me one nut packets which cost as per menu rs 100/= + soft drinks rs 50/= total amount rs 150/= the lady airhostage denied to give any services. you are requsted to retrun rs 70/- it is not a questiong of money this is honesty or dishonesty when i pay rs 220/ why you give us rs 150/= refresment. thanking you, yours faithfully sandeep kumar 9250037237

S Raghavan Kadambi

Posted on May 11, 2012

Dear Sir. I wish to introduce myself as S .Raghavan Kadambi who booked a return ticket from Bangalore -New delhi- Bangalore I wish to further state that the booking was made well in in advance onward journey on 14/04/2012 & return journey on 30/04/2012. On 20/03/12,i received a message stating all the bookings have been cancelled ,so as usual I visited the makemy trip office on residency road & complained about the episode,however they were hostile & directed me to contact the customer service toll free no & lodge the complaint for refund.,so Sir I have lodged the complaint on 24/03/2012 & consequently called different persons on tollfree nos but yeilded no result .The trail email is evidently speaking of the inefficiency to resolve the issue.Ultimately,the customer has to face the brunt of makemyyrip mistakes.I am the most aggrieved customer.kindly helpme to file petitiom before consumer court. With regards S Raghavan kadambi 9841493622