Consumer Redressal

I booked a taxi from the above mentioned service provider "Taxi for Sure" for journey on 24th January 2015 for travelling from my home to alipur, G. T. karnal Road, Delhi at 5.30 P.M and the pick up time was 8.15 P.M through call bookings. I got booking confirmation message within minutes stating that my booking is confirmed and that I will receive the driver and fare details 15 minutes prior to the journey. But till 8.10 P.M there was no confirmation from them. I called them to get the details of the car and driver but all the y did was to reply me bluntly that cab could not be made available to me. I was left helpless at the very last minute. I mean what the hell, don't they have the responsibility to inform the customer. Then I had to book a cab from some other service provider, I waited for another 1 hour or so for the cab plus the mental stress that I had to bear because of this. They should not operate when they do not have the resources to do so. Booking number TFS-PP-C9029689