Consumer Redressal

dear Sir/ Madam. I, Suraiyya Shaikh. Holder of HDFC credit Card No: 5241810100329333 would like to lodge a complaint against my credit card services provided by HDFC bank. I have taken call on loan of 5000 for which i have paid amount of 2772 & the outstanding due from my end is Rs. 2228. Now they claimed that I have an outstanding due of rupees Rs. 17000 claiming as Auto pay service amount which I am not aware of. they have never disclose me the auto pay charges while the during of the avail of credit card facility & documentation but now they are claiming & pressuring me for the payment of the same or face legal action. I would request you to look into this matter as I am at no fault & no such information of auto pay was informed to me. I have complained there their customer support representative on numerous occasions & they assured me of the problem resolution but are threatening me to pay it. Kindly look into it to resolve my complaint matter. I am not in the position to pay the