Consumer Redressal

I am ashamed at the fact that in spite making several calls to Vodafone,no one has called me to explain the reason for the high internet charges from my phone.Vodafone has charged me Rs 1308.04 for internet usage,unnecessarily.I have only used 0.31 GB.I have been writing innumerable mails & making phone calls regarding this.On 03.02.15 I called customer care & made another complaint.I was assured that someone from Vodafone would call me at 4.04 pm on 04.02.2015 and help settle the matter.I was given a text message regarding this.But again I was lied to.Nobody called at the appointed time. Vodafone now is run by a pack of liars.This is so unforgivable and extremely frustrating.Vodafone people have given me no other scope but to think of a disconnect of their services.It has been more than 10 days of my constant complaining and writing mails and yet no one has called from Vodafone has offered any help in this matter.My due date of payment is on 08.02.2015.Please help.