Consumer Redressal

We booked 2 tickets from Ooty to Bangalore on 13 April 2013 with \"Greenline Travels & Holidays\". The booking was for A/C Sleeper bus. During the entire journey from Ooty to Bangalore the AC was kept turned off and it was extremely hot, sweaty and suffocating inside the bus as the windows too were locked out; it is notable that driver / cleaner were approached and requested multiple times by multiple people to turn the AC on and they kept saying they will turn it on and it was never turned on. I wish to file a consumer complaint based on below reasons. 1) We paid the fare for A/C travel and due to negligence of driver we had to suffer for the entire trip ~9 hours in heat, sweaty and suffocating conditions. 2) Due to the same reason, my health deteriorated and I had to consult a doctor and am currently undergoing treatment for breathing related issues. PNR# TS-RB4214037CSQ/44207 Trip# 22105590 Trip Details: From: Ooty To: Bangalore Date: 13 Apr 2013 Scheduled Departure Time: 9:15 pm