Consumer Redressal

My Grandmother had taken a Unit Linked Life Insurance Plan (policy no.20342505) at PNB Metlife India Insurance Company Limited in my name on 25th May 2010 . The advisor (Harishkumar ) asked us to pay 2 lakhs per year as the premium amount for a period of three years . We paid the first and second premium amounts as mentioned . On 11 September 2012 , my grandmother had expired . When we informed the advisor , he replied that on the demise of the policy owner , the company will pay the 3rd annual premium on the nominees behalf . On May 2014 , the company sent me a letter with an enclosed cheque informing that the policy has been terminated . The Fund value of the policy had been reduced to Rs.310554.03/- and they had issued a heavy surrender charge of Rs.67416/- , so i had received only Rs.243138.03/- . After investing Rs.400000/- ,what I am getting as profit is a loss of Rs . 156862 /- .I contacted with Grievance Redressal Team of PNB Metlife and the reply was not satisfactory