Consumer Redressal

My family is covered under ICICI lombard health care since last year. Recently my wife underwent a surgery. Before getting hospitalized I spoke to ICICI lombard executive on toll free number and got confirmation that we could avail medical treatment in any hospital. He also confirmed that amount incurred as medical expenses would be reimbursed and gave me a claim number as well. I got my wife treated in Ankur clinic, Gandhi Nagar, Jammu and sent the set of original bills to ICICI for reimbursement as directed. Days back, I got an email from ICICI saying that there was misinformation on their part and reimbursement was not admissible. This is conspicuous case of cheating and pursuing fraudulent practices on the part of ICICI to customers. I would humbly appreciate your expert advice to get my reimbursement and bestow justice to aggrieved customer Thanking you and regards