Tours & Travels
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Complaint #10792 — Gaurav Dhawan
Filed: 18 Feb 2015 ·
Address: A-001, Park View City 2, Sohna Road, Sector 49, Gurgaon
Hotel booking through Yatra.com.
1. My Booking ref no. is S1339838.
2. On 18th Feb 2015 is was booked for Tiger Roare, kerela where the cost of Room is Rs.16000/- per night (Refer Trip Advisor). I reached at 11:50 AM and Tiger Roare refused me check in as the had no intimation from Yatra.com on my Booking. NO BOOKING WAS MADE BY YATRA.COM FOR MY STAY AT TIGER ROARE.
3. How can Yatra.com accept a booking without even making the Booking to Tiger Roare?
4. At around 3:30 PM after repeated requests and pleads i was offered room at Elephant Route where the cost of room is Rs. 3400/- per night which is one fifth of the cost of Room at Tiger Roare.
5. Yatra Exexutive calls up at 5:30 PM and says that equally good alternative arrangement has been made. Do you think we are fools here ? Yatra.com does a blunder in the booking and they shift us to a Hotel which is one fifth the cost and expect us to keep quiet after all the Loss of Time