Consumer Redressal

I would like to file a complaint against Fast Cargo Packers and Movers - www.fastcargopackers.com. I hired them to transfer some of my goods from Greater Noida to Bangalore. They collected it from me on 26th Jan telling me that it will be delivered in 10-12 days. Total cost of the goods were around 8000 Rs, with 3 cartons with house hold stuff, one airbag with clothes and one DTH antenna. First they told be that the goods will be delivered on 5th Feb. When I called up on 5th they said that truck has got spoilt in Hyderabad and it will come in 4 days. I call up after 4 days and they say it will come in 4 more days. I again call them and they say that my stuff was not in that truck and it has been sent in another truck. Until today I havent received my stuff and each time I call them they give some lame reason.I have lost hope of getting my stuff. I would like to file a complaint against them and claim for my damages. Please let me know the process for the same.