Consumer Redressal

Dear all, Can we file case against Shyama Packers ( www.shyamapackers.co.in ). As we have given our car for transporation from Kolkatta to Mangalore. All terms was clearly mentioned by me and my friend. That car will only comes in car carrier. First 75% of amount I will pay and then 25% at the time of car Delivery. Within 5 days Mr. Sujit Jha (+91 98300 22885, +91 983 047 6637, +91 983 027 6637, 033 3192 6637, info@shyamapackers.co.in) called me and told me that car is reached Bangalore and if I will pay rest of 25% amount then only car start from Bangalore to Mangalore. Though I remind him what we decide still Mr. Sujit inisist that I am speaking lie. As a my goodness I paid rest of 25% amount. After that already another 5 days passed. Neither I received car, nor anyone is picking up phone call from Shyama Packers. If we call from our colleague number then they will pickup phone and disconnect phone call by telling that it will reach tomorrow. I want to file case against them