Consumer Redressal

I have a complaint against Axis Bank. I have been a Axis Bank customer for years now. But my recent experience left a bad taste in the mouth. The credit card bill for January 2015 came to Rs.747.50 which I paid myself using online payment option on February 18, 2015 and got sms confirmation from Axis Bank. But, even after I cleared the outstanding amount, Axis Bank auto-debited my bank account for Rs.747.50 for the credit card payment and I received another sms confirmation. The bank charged me the amount twice, even though I had already paid my dues. Had this amount been Rs.50,000 instead of Rs.747.50, I would have been in great trouble. I have already spoken to them on this issue. My point is how can they be so reckless and play with a consumer's money. This is not acceptable and I think action needs to be taken.