Consumer Redressal

12940/- was deducted from my account on16/6/2014 than i lodge a complain and block my debit card on same day. after 2 days bank took the compliant and then i gave all the requirement they wanted affidavit from my side and insurance claim form that i submitted afterward they told it will take 60 to 90 days for this and i agree they assured that they will refund because they knew that the transaction was not made from my side. after almost 4 month they are saying we cant refund the amount as i dint block the card,now malad (e) branch save they had gave the letter to main branch and main branch say we haven't got the letter to block the card and now both bank of baroda are telling we cant do anything insurance company has rejected the claim. now i can't understand what to do. i have the proof of 18/6/2014 a letter submitted to bank for fraud transaction and also the copy of affidavit which i gave to bank of baroda debit card department. please let me know what should i do