Consumer Redressal

Sir/Madam I booked a Sedan on 5th March,2015 for an emergency appointment with a doctor for my ailing mother at 6.00A.M and confirmed it by telephonic conversation at 10.30P.M previous day as it it is the case of medical emergency.Unfortunately, at 5.20 A.M I got a call that they are unable to provide me the same.At that early morning I am unable to arrange for an alternative so has to cancel the appointment. I was shocked at this Careless attitude of them after my repeated confirmation. I want immediate redress to my complaint.I am attaching supporting document for your kind perusal. Thanking You. Shaoli Sinha