Consumer Redressal

My consumer Id in Tikona is 1110680737. I registered a complaint on 15th March 2015 that my internet is not working. Tikona promised multiple times that the issue will be resolved within a day time and gave me the local representative number to coordinate with. I kept on calling the fellow but he just kept on bluffing. On calling the customer care they simply show their helplessness and I am left stranded. No one is listening. Due to loss of Internet I am stuck and have lost many of the clients. I request the court to charge Tikona a heavy penalty for this negligence.