Consumer Redressal

Submitted claim documents for reimbursement for my mother's cataract operation to National Insurance Company in October'14. Till date claim has not been settled. Several follow up mails were sent to Medsave TPA, but till date they have not replied to a single mail. From National Insurance they gave a number 9331082087 (Medsave's no.) for following up. A lady responded to my call made in this number and misbehaved and hanged up the call. My mother is a retired school teacher and its really frustrating that she is getting harassed by NIC and Medsave for settling her claim. Every time we are following up with a representative from NIC, he is assuring that a part of the claim will be settled soon as some documents are missing, so they will be able to settle only a part of the claim. But till date not even a single part of the claim is being settled and a retired person is getting harrsaded like anything. Both NIC and Medsave are really harassing and uncooperative.