Consumer Redressal

My name is Ratnakara Swain I recently moved from Kendrapara to Gwalior. I have booked Aggarwal packers&Movers a unit of DRS Logistice pvt Ltd Corp. office 3rd floor Kabra complex,61-M.G road,Secundrabad-500003,A.P india ph no-+914039818800/8811, shift my household goods from Kendrapara to Gwalior with GC No.4430659 on dated 16/03/2015. The goods cost will be around Rs. 1.20 lacs. An Estimation was given for all the household goods for Rs.30,000 including insurance cost and paid all money in advance on same date. The above deal was finalized by Mr.Manjeet with ph no-09337838210 and he was commented delivery on dated 24/03/2015 at Gwalior but Our Luggage has not been delivered till date and their is no proper response from the staff. We have called a number of times to time Mr. Manjeet, Mr.Balbir and also to their Corp office Secundrabad but, their is no proper response. After 8 days,calling a number of Mr.Manjeet but he is not any given proper information.they spoke very harshly to us and We are calling them daily but they are not giving any status of our luggage. All this matter is causing a lot of disturbance and trouble to us and we are facing a lot of problem from 11 days because all our household goods including kitchen items,books, clothes and certificates related to past employers and important documents are all in them. We are forced to eat in hotels because all our cooking items are not yet transported. This issue is causing serious mental tension, stress and it is also disturbing my work. They are not conforming that I am forced to lodge a complaint against them.