Consumer Redressal

Hi. I have applied for International travel insurance at about 1:00pm today on reliance general insurance. As per the website terms, i should get the policy immediately online, But I didn't. So I called the customer centre, and they said due to system problem, your policy is taking time. He asked me to call after 1hour. I called at 4:30pm, and the person took down my complaint and said within 5DAYS ILL BE CONTACTED. I had an argument for about half hour, he assured me the policy will be send to me within 2 hours. Its 9:30pm and I havent haven't got the policy. I tried downloading policy from the dashboard they offered me online, but the pdf is BLANK. They refused my full refund as well. I want to lodged complaint against Reliance general Insurance, for false claims and I want to use my Right to Seek redressal.