Consumer Redressal

Hi, I was using Tikona internet services from last one year. In December 2014 i have recharged my account with 2000 rs for 1 year's subscription. In very next month i.e. January 2015 i shifted to a new place and placed a request with Tikona to shift the connection. After following up a lot a technician came to my place and declared that its not feasible to have a Tikona connection there at my place. When asking for the refund Tikona guys assured me that with in 15 days i will get my money back. After following up for so long they are denying to refund the money now. Its not my fault if Tikona is not able to provide me the connection. Please help me out to get my money back. Thanks Darpan Sarin Tikona ID: 1110547979