Consumer Redressal

I HAD SHIFTED MY HOUSEHOLD GOODS THROUGH D.B.PACKERS & MOOVERS ON 30 APR 15 FROM NEW DELHI TO BHUBANESWAR.THE REPRESENTATIVE OF COMPANY MR TARUN BABBAR HAS GIVEN ME THE QUOTATION WHERE IT IS MENTIONED INSURANCE OF THE ITEMS.HE HAS CHARGED 1000 RUPEES AS INSURANCE.THE TOTAL QUOTATED PRICE INCLUDING CAT TRANSPORTATION IS 35,595/-. AFTER DISCOUNT HE CHARGED 20,224 FOR HOUSEHOLD GOODS AND 11000 FOR CAR TRANSPORTATION.AFTER UNPACKING MY ITEMS IN DESTINATION I FOUND THE WASHING MACHINE COMPLETELY DAMAGE.I CONTACT THE CONCERN PERSON REPETITIVELY,HE ONLY ASSURE ME THAT MY REPRESENTATIVE WILL COME TO YOU, BUT TILL NOW HE IS ONLY SHOOTING.NOBODY HAS EVER COME TO MY HOUSE TO SURVEY THE DAMAGE. PLEASE DO THE NEEDFUL.THE ADDRESS OF THE PACKER IS-D.B.PACKERS & MOVERS,B.O:MATA MANDIR KE SAMNE WALI GALI(NEAR DARGAH),6TH MILE STONE,U.P.BORDER(GHAZIABAD)-201006.H.O:CENTRAL FACILITY BUILDING,VASHI NAVI MUMBAI. E-MAIL:dbpackers77@gmail.com