Consumer Redressal

i wanted to shift from Loni in pune to shirdi.The destination packers and movers staff from pune kept assuring that they would come to pack and move,however,didnot turn up for 2 days.My senior citizen father was alone waiting at the residence for them to come and pick the luggage.However,despite continuous phone calls for 2 days they didnot come.They kept saying they would reach in 2 hours,then in 3 hours ,then again in 2 hours.However,didnot come till 11pm on 29/04/2015.They finally said they would reach by 9.00am on 30/04/2015.Now the people are not even answering the phone calls.This is absolute harassment of customers.If a task is not achievable,the customer should be informed promptly.I would like to claim compensation against this mental harassment and false commitment by Destination packers and movers from pune,Mr.Sharma.The website is www.destinationpackersnmovers.com. Kindly look into the complaint and help me with compensation.