Consumer Redressal

i have booked anand packers nd movers for local shifting,,they have taken advance of rs 1000 for the same,they didnt turn up on the day of my shifting,not even informed,still after many followups they are not returning my money,wen enquired i get to know that their labour is doin fraud buisness by using their brand name,owner didnot know about that,wanted to talk to the owner but they are disconnecting the phone,want my money back with fine