Consumer Redressal

Airtel 4g router not activated as yet despite making payment in full on 18/05/2015. Device delivered from Airtel Broadband, Pune, 2nd Floor, Vega Centre, A Wing, Swargate, Pune. When I called up to inquire Mr. Rohit Dhavane, Phone number7588868688 verbally abuses me saying that it is my fault that I submitted the documents on Monday and not Saturday whe I needed on an urgent basis. Whereas I was assured that the activation will be done on the same day that the documents are submitted. I am having to stay at my office until 10pm due to this problem, as I have to be online to communicate with my team and company clients abroad. I had disconnected my previous internet connection as I was assured that the device will be activated on the same day. When i asked Mr Rohit to refund me my money and collect their device, I was again at the receiving end of verbal abuses. Is this how Airtel provides services to customers? If this is the state before avtivation, what will happen post activation?