Consumer Redressal

I am an IT professional residing in Pune from last 3 years. I wanted to bring to your notice that one of the major ISP 'Airtel' is not functioning as expected and leading to customer harassment. Their so called 4G services are not consistent and going off intermittently. When reaching to customer support - technical department they are just the messengers. They don't even connect to network team deployed in the particular area and even don't share their numbers. There has been such incidents where entire site (pune - Wadgaonsheri) was down for more than 4 days and customers are not intimated before any schedule maintenance. Airtel don't even bother to publish any SMS or email regarding any downtime/maintenance. This only comes to know when we try hard running behind customer support and concerned appellate authorities. This had made a significant loss to me. I made some commitments and was not able to do it because of no internet connectivity. From Last 5 days no internet yet :(