Consumer Redressal

need to make the complaint against Tikona broadband services. I got this installed on 13th may'15. While installing they commit the service within 4 hours and now from last 10 days they are not replying to my emails and if i try to make the call on their mumbai headoffice no but the ivr disconnects automatically after 5 mints saying a call back will be arranged in 24 to 48 hrs which didn't happen yet. I have 4 complaint nos which are not resolved yet and after every 3 days a new complaint no is given to me without sorting out the old one. The complaint nos are as below: Id 1113333084 Today's complaint no.1-3504044903 Complaint no 1- 3501071836(3rd complaint . from last 3 days this is the only complaint no and is not resolved) 1-3494067911(2nd complaint launched 4 days back and not resolved yet) 1-3489953299( 1st complaint launched and no action taken yet) When i asked them to discontinue and refund my amount, they are not listening to me now. I want to put the fraud case onthem