Tours & Travels
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Complaint #13254 — ASHIM KR PAL
Filed: 5 Jun 2015 ·
Address: RAUNAK APPT. 71/1-H, P B SHAH ROAD, SWISS PARK, TOLLYGUNGE. KOL - 33
I BOOKED MY VACATION THROUGH MAIL ON 17-05-2015 THROUGH MAIL AS PER THE MAIL OFFER (REF. B3FA7686) FROM DENZONG LEISURE TOURS & TRAVELS WITH ADDRESS : 41A - AJC BOSE ROAD. KOLKATA - 17. THEY OFFERED ME DELUXE CATEGORY STAYING ARRANGMENT AT BOTH GANGTOK & DARJEELING AND TAKEN PAYMENT ACCORDINGLY. BUT I WAS OFFERED IN GANGTOK - OBLY A HOLIDAY HOME OF VERY LOW CATEGORY AND SAME TYPE HOTEL AT DARJEELING WITH HOTEL ROOM OF WORST CATEGORY. THEY HAVE TOTALY BLUFFED ME & CHEATED ME. WHEN I OBJECTED & ASKED FOR 50% OF MY PAID AMOUNT. THEYA RE GIVING VAGUE EXPALNATION. PLEASE LOOK INTO THE MATETR & TAKE NECESSARY STEPS SO THAT THEY STOP CHEATING PEOPLE THIS WAY. I HAVE GOT ALL VIDEOS / PHOTOS OF BOTHE THE HOTELS. THESE ARE NOT DELUXE CATEGORY & NO WHERE MATCHING WITH THE OFFERED ROOM QUALITY SHOWN IN PICTURES GIVEN BEFORE TAKING PAYMENT.