Consumer Redressal

I had brought Tikona connection two months back but since i brought connection its not working properly as both speed and network is very poort. every week i need to make a complaint to get it resolved. As now i have decided to disconnect the connection so, i have made a request to disconnect my connection on 5th June 2015 but since there is no response from Tikona till now although i have mailed this to Appellate Authority "j.nair@tikona.in " in mail as well. also Im getting mail and daily calls to pay bill advance for this month altough i have already made a disconnection request. So I need your support to get this connection disconnected and they shouldn't ignore such request for other consumers in future. I hope a strict action will be taken on same. Disconnection request ID- 1-3512424963