Consumer Redressal

I Have booked Goods with Chennai Packers and Movers on Monday 22nd of june 2015 and said that they will pick the goods same day. They had come with all the required items like carton boxes, wrappers etc on Tuesday the 23rd of June 2015. They had completed the packing and said that the consignment will be delivered by Thursday 25th of June 2015, worst case. Daily I am calling them about the consignment, they say everytime they will delivery tomorrow. We are still waiting for the consignment till date but still there is no delivery which has been done.They have charged over the regular price and the behavior was also not polite. Its shocking to learn that there are still people who are behaving in a different way to people who are not from their language. I request your help to look into this matter. I am ready to provide more details on request.