Consumer Redressal

My uncle had taken a Mediclaim Policy from Oriental Insurance.During the last renewal period, he had issued a cheque towards renewal of the policy.The respective TPA has confirmed the policy has been renewed and the same information has been incorporated in the TPA Website.Suddenly, my uncle fell ill and he was rushed to AMRI HOSPITAL, SALT LAKE, Kolkata for medical treatment and the necessary documents for availing cashless mediclaim has been submitted to the hospital insurance helpdesk.While processing the papers for cashless facility, the hospital authorities has been intimated that the policy has been cancelled as the cheque issued by the client has been dishonoured.Suprisingly,my uncle did not receive any communication either from the bank/agent/TPA concerned.During the this crisis period my aunt had to borrow the required sum amounting Rs.1.20 lacs apporx to settle the hospital bill and get my uncle released from the hospital.We had asked the insurance company to reconsider.