Consumer Redressal

I was given false promises by sterling holidays, me and my wife went to Sterling holidays office around 16th Feb and they Swipe our Credit card for membership. While selling the concept lot of assurance and rosy picture is shown about the membership, but the reality is quite different. I got the Membership ID (1209419) and then I tried to use my free gift vocher and sent them for booking to their email ID. The booking process was very slow, it took 4 -5 days for me to confirm the booking for two nts in North Goa that too after making 7-8 cals to their nos. Their late confirmation made me pay extra Rs 4000 in flight bookings. Also,I was restricted to use the other two coupons this time and instructed to keep them for life time. I was sold the membership with the words that \"you can cancel this via a simple email to our ID - feedback@sterlingholidays.com\' and then you can use the other two free vochers\" My experience on two days of vacation was \"OK\", but due to the poor services, I decided to cancel my Membership. I sent a Cancellation email on 21st March and got call from them on 23rd March. After Cancellation email she assured me on Call that your mem bership is on hold and you will not be Charged Further. But on 9th April\'2013, they CHARGED(AUTO DEBIT) my Credit Card DIRECTLY\' without my instructions even After the Cancellation. Now I would not only like to get my refund back(Auto debited one on 9th April) and would also like to get compensated for the entire mental trauma which I have gone through. I need help from your side. This is my hard earned money and I looking for better support from your side. If you need any more details from my side, let me know. Regards, Amandeep Singh 08587888242