Consumer Redressal

I made booking using OLA cabs website on 11.07.2013 at 2:08PM for pickup at 3:30PM (CRN 99189661). The driver details was not given to me till 3:18PM. After calling customer support only they have send driver details. They further told that driver will be late by 5-10 mins. I called driver at 3:41PM, but he told that the tyres of his vehicle has got punctured and he will come late. To avoid further delay, I called customer service again. This time they send the details of another driver. I called the driver and he told that he was coming. After another 10 mins he told that he was en route and nearby. I told him one landmark and waited for him there. After 15 mins I again called him. But he told that he has already picked one customer from another location. Meanwhile I get one SMS telling me that I have been billed Rs. 69 for a trip. This is the height of incompetence and cheating by OLA cabs. They have neither refunded rs. 69 to my OLA wallet nor refunded Rs. 500, which I recharged.