Consumer Redressal

I have taken the service of Trans Move of Andheri East Mumbai on 16/6/15 to send my books and other items to Assam. I shall now receive them on 27/7/15 after almost one and a half month. All I have to say their service is horrible and so are their behaviour. After calling more than 10 times they have given the address of Assam where my parcels are. I had to go on my own to check them and had to ask their partners inAssam to send them on Monday. Please don't take their service. Customer service doesn't end on getting the money. Not efficient their service sucks. My consignment no 1589