Consumer Redressal

i have booked ticket from Rameswaram to chennai in KPN travels for amount of 1050 rs volvo a/c multi ax bus .bus departure time 6 PM from RMM.my seat number is 26 window. During the journey my seat was completely wet due to rain , i could not sit there. i've complained this about the bus driver.he told that nopthing he can do.cleaner boy is there (13 year old) he also don't know what to do.when calling the kpn customer support they told they will be calling me in 15 mins. they didn't called me till now.I have called the redbus customer care.they responded me that they are taking a complaint and i need to again mail them once i got down.so finally i stood inside the bus for 5 hours without sleeping.got highly frustrated with K.P.N travels service. they are charging money more than normal buses but they are not providing services for the customers.there are two more people suffered from the same issue.kindly look into this issue and respond me as early as possible.