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Complaint #1458 — Parag Awadhiya

Filed: 11 Jun 2013  ·  Address: 991, Sector 10, Gurgaon
I booked my holidays in Goa (9th Feb- 15th Feb) through MakeMyTrip.com. The package included stay for 6 nights 7 days and flight, total cost of 55,950 which included complimentary port wine as a welcome drink. I opted their 9 months EMI scheme to make payment and paid Rs. 600 as a processing fee. In Goa, hotel refused to provide us free wine as mentioned in MMT holiday package. On complaining to MMT, MMT made a payment of Rs. 250. But on next months credit card bill I found out that I have been charged for remaining 4 months of EMI. MakeMyTrip admitted it is their fault but they haven\'t been responsive in resolving this issue. I chose EMI option and paid processing fee for a convinience, but MMT first made an empty promise, and then when they compensated me for that they created a bigger trouble for me and I had to deal with such a large payment in a single month. My objective is to get compensated for the inconvenience caused to me because of MMT.

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