Consumer Redressal

Sir/Madam, My name is Harimuni S Kaikolar resident of Bangalore. My wife Latha H Mudaliar received a call on 30/04/2013 from some unknown person saying she have won 3 free gifts worth Rs. 25000 from some promotion company and can collect the gifts at 881/A, Yashodhara Complex, 3dr Floor, Modi Hospital road, Near Shankarmutt, WOC Road, Basaveshwaranagar, Bangalore. So, when me with my wife and childrens went to place on 01/05/2013 they informed that we\'ll have to take a presentation and then we can collect the gift. But it was a promotion for Country Vacations. We have been taken to a noisy room where peoples (in couples) are sitting with marketing executives. An executives whose names Ranjit and Shiva Tejas (Cell no.9591328413) is given to us. Ranjit started with some stupid questions with stupid gestures, to know our way of communication etc, then he started doing a survey with idiotic questions to convince us for vacations. Later he showed so many documents pictures of Country club, country vacations, movie stars, concerts etc, They created such an environment, where people have no other option left except to buy the offer, room itself is noisy, with music getting played to distract, Tea, Coffee, Cold drinks, A/C Rooms and applause for the people who bought the offer (fell in the trap) and the magical words of executive (Ranjit) and his manager (Shiva Tejas Cell no.9591328413 ) and they made such an emergency that we can not call any of our friends or family members to ask about the Country vacations or Country Club membership. At last they gave us 3 offers - Rs.1.49 lakh for lifetime, Rs.89,000 for 10 years and Rs.50000 for 5 years. Later he offered this offers with 36 month interest free EMI on Credit card. We selected the third offer and made payment with my ICICI credit card no.4375510315542016 and we had provided our ID proofs and Address proofs. Shiva Tejas swiped my credit card in an EDC machine for Rs.50000 and in that machine there was no option for 36 months EMI, so he swiped for 18 months and filled a EMI conversion form in front of me in that he had mentioned 2x18 months. That is it they gave us agreement document and asked us to sign, without giving us time to read all the papers in the booklet, and announced with applause Welcome Harimuni & family to Country club family, every one clapped. After that he put all the documents in an envelope and handed it to us within no time with hurry bury and asked us to collect the three gifts which we actually came for (Country club entry for one day, 7 days holiday voucher, a Bowl set and a Glass set). In the illusion of gifts we left from place and reached home. After reaching home we realized what exactly happened to us, a fraud of Rs.50000. After two days they had issued a temporary membership card with membership no.CCC(88)630 and told We will receive original membership card within 45 days and till date 19/06/2013 we had not received. After around one month I had received welcome letter and spa coupons with membership no.CVBG2CL145498. After that lot of time I had sent mailcentralcustomercare@countryvacationsmail.com and centralcustomercare@countryclubmail.com to cancel the membership to showing financial inability, but till date I had not received any response to that mails at all.But this is not the least after receiving my June months credit card statement in that Rs 50000 had been converted into 18 months EMI only. Immediately I had called ICICI bank customer care, they had confirmed that EMI had been converted from Country Vacations/Country Club only and not from bank they cannot do anything in this regard and telling to contact merchant only. After that I had called Shiva Tejas (Cell no.9591328413) executive at Country Vacations then he told that they will resubmit EMI request form to bank but still it was not done and there is no response from Shiva Tejas (Cell no.9591328413) then called to Country Vacations office at Basaveshwaranagar from where I had taken membership and contacted manager Tilakavathi (Phone no. 080-41153950/42109345). She had answered very much badly and said that there was no such offer and immediately after this call I had received a call from Shiva Tejas (Cell no.9591328413) telling not to call him ever and contact Tilakavathi only. We spent sleepless nights after that. Later when we tried to contact Hyderabad office there was no response, simply they were just holding the phone after that they use to disconnect the calls. This is the FRAUD Story which is happen to us and so many other people who fell in to the traps of marketing management of Country Club/Country Vacations. We please request Country Club/Country Vacations management to refund our Hard Earned Money we do not want any memberships, any other free gifts or enjoyment, we just want our money to be refunded. Kindly we make humble request to blacklist Country Club/Country vacations so that in future any other people will not be suffer. Finally I had registered a complaint at National Consumer Helpline also (Registration no.469243) on 17/06/2013. Regards, Harimuni S Kaikolar, Cell: 09449741977. Latha H Mudaliar, Cell: 08762647847.