Consumer Redressal

We had booked a ticket in the name Ms. Lakshmi Iyer from Mumbai to Bangalore on 10th June 2013 for travel 7th July 2013, Go Air flight number G8 321 departing at 6:05 hrs. (PNR Number T1W0HQ & Cleadtrip ID 1306101640). Then, on the same day We got the same ticket amended to 7th July 2013, Go Air flight number G8 325 departing at 21:50hrs. (PNR Number remained unchanged as T1W0HQ). We paid an additional fee of INR 1579 for the same and received the confirmed amended ticket from Cleartrip on the same day.However, on reaching the Go Air counter at Mumbai airport on 7th July we were informed that Go Air had not received any amendment request and said that her name was not on the list, and so she was not allowed to board the flight.After trying in vain to reason with them, we called up the Cleartrip support centre. They told us that there was some technical issue from Cleartrip end and so our request for amendment had not been processed. We had to resort to purchasing a new ticket to board