Consumer Redressal

I BOOKED A SEMI DELUX DOUBLE BED ROOM AT PINEWOOD HOTEL(European Ward, Rita Road, Shillong – 793 001, Meghalaya, India Phone : (0364) 2223116, 2223146, 2223263, Fax : 0364 – 2224176 E-mail : pinewoodhotel@dataone.in Website : www.meghalayatourism.org) FROM 24.10.2013 TO 27.10.2013 AND ACCORDINGLY I HAVE PAID THROUGH ONLINE Rs. 4800 AS AN ADVANCE AMOUNT AT PINEWOOD HOTEL/SHILLONG ON 04-08-2013/00:28:25. AS A RESULT OF THAT ACCOUNT NO. XX5984, (KOTAK MAHINDRA BANK PARK STREET BRANCH) HAS BEEN DEBITED FOR THE SAME. THE TRANSACTION REFERENCE No IS 321618065043. THEREAFTER, I MADE SEVERAL PHONE CALLS AND REPEATED EMAILS REQUESTING THE HOTEL TO INTIMATE ME ABOUT THE BOOKING STATUS BUT TILL TODAY THEY HAVE NOT GIVEN AY REPLY. YOU ARE, THEREFORE, REQUESTED TO DIRECT THE SAID HOTEL TO REFUND MY BOOKING AMOUNT WITH CUMULATIVE INTEREST OF 18 PER CENT PER ANNUM ALONG WITH A COMPENSATION OF RUPEES TEN THOUSAND FOR HARASSING ME.