Consumer Redressal

It has been over 5 days since the airtel broadand internet is not working at all, I tried to reach the customer service to report the problem but the response is negative as they always give me a complaint number & try to chop the conversation saying our senior executives will contact you in this regard. Till date I have made over nine calls & collected three complaint numbers, but the problem persists. I lost my cool & tried to approach some one who has authority to take decision over the complaints, but he surprised me by raising voice saying the bill payment is not done where as I have paid it on time & has a receipt as well. Now I am finding it very difficult & helpless more over i am loosing work on daily basis. Please help me in this regard. Thank you! Please find my details as follows: Airtel broadBand Registered name : Suraj Mondal Fixed Line No# 080 41550378 Complaint ref No# 37762610, 37624208, 37762610 Last month paid bill receipt no# 1826891