Consumer Redressal

I have ordered a product on 11 Aug 2013 order number (5806963) ,shopclues sent me defective product on 20 th Aug 2013.I have put a request for return on 21 th Aug 2013 ,till now the product is not picked up to shopclues. Customer care people are not responding to any mails and phone calls.I have written around 22 mails even they are not taking any action to picking up the product.I am fed up with this online purchase.Hope you will understand this and take some action on this issue.I want to tell the other people about my experience is once you stuck with shopclues you will never get any solution from them.So beware of purchasing some valubles from shopclues.