Consumer Redressal

This is a complaint for NAAPTOL which claims it to be an esteemed shopping site. It was my first experience with Naaptol and I’d like to make it my last one. I ordered Sony Xperia E dual mobile on 8th (order no. 6912307)August for my friend as her b’day gift, the product reached to her within 3-4 days but it was a Single SIM phone not a Dual SIM one. I complained about it to NAAPTOL and they assured me that replacement would be made. They advised me to call BLUE DART people as they have some contract with them according to which they would come to your place and pick the product for replacement without any cost. I tried for it but the pick facility was not available in that city. We had to travel 10kms and go to Blue Dart office and give it there. On 20th Aug, I got the message from NAAPTOL stating that your request has been processed and product would be shipped withing 7-10 working days. I called them a day before yesterday and they said that the product has been dispatched.