Tours & Travels
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Complaint #2306 — Trina Bhatatcharya
Filed: 6 Sep 2013 ·
Address: MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India
Booked a Package through online executive for Bangalore -Ooty 19- 22nd July’13. Paid all amount within due dates. Hardly 2 weeks before date, executive asking to confirm wrong date, wrong departure city(Mumbai). Believing I paid extra. asked another executive & got SAME package with Rs.2000 less with AC bus(in email).Executive (Karan Rathore) told me I will get 2000/-refund for non AC bus. TILL DATE NO REFUND CAME. MMT told hotel pick up/drop, half day sightseeing as complementary (emailed). Later hotel told, need to pay for pick up & I don’t have any half day sightseeing as complementary. I had given a call to MMT with no luck. Finally, nothing was given as complementary (except breakfast) have to pay for each service. Completed MMT escalation (130713-033623) with no luck. Wrote more than 30 mails, called MMT for more than 18-20 times. Added to my mental agony, I am being continuously haunted by the feeling of being cheated.