Consumer Redressal

Dear Sir/Madam, I am using internet service of You Broadband and telecom Ltd. Since 3-Sep I am facing frequent disruption of internet and I registered a complain with You telecom. They took my modem but they are not giving it back giving numerous excuses like we have an holiday today and I forgot to communicate this thing to you or they promise that by 10AM technician will come to your flat but when I inquire at 10:15AM they say he will come later etc. Dear Sir, due to this I am facing issues in my office as every time I need to explain my superiors why I am coming late or leaving early as I use to be at home to meet the You Telecom technician at the time given by them but they didnt show up causing trouble for me both personally and professionally. Sir I beg you to bring justice to me as I am paying for the service but these guys are harassing me as neither they show up on time nor they pick my calls.