Consumer Redressal

I would like to share one of my experience with Samsung e store for on line purchase of mobile phone under the scheme. Following are the details of my experience. I opt for Samsung smart upgrade offer for Samsung Galaxy Note II. The order was placed on 15th of June 2013. As per terms and conditions of the offer, estore is suppposed to deliver the new phone (NoteII) to my door step and pick up my old device from my door step. Unfortunately, nothing happened. I was not delivered the phone to my address. I reqeusted someone to collecet the phone. The phone wsa delivered on 19th June 2013. When I reqeusted reverse pick up on 22nd 2013, the courier company assigned by Samsung estore asked me to deliver the parcel at Rajkot, a place which is more than 225 km from my original registered address with Samsung estore. I registered the complain with Samsung. On continuous follow up, Samsung requested me to deliver the phone to them at my own cost!!!!!!!!!!!!which I refused. As per terms and conditions, within 7 days maximum the order should have been picked up. On 3rd July, Mr. Manoj from estore called me and agreed to pay me coourier charges against production of bill and send the old device to their Ahmedabad ware house, which I did on the same day. The courier cahrges slip was sent through e-mail to estore on 4th July 2013. I did not received any response on the slip receipt. When called the toll free number, which is the only way of contacting them, they requested to send the courier slip to Mr. Ashish. The contact e mail of Mr. Ashish is in CC of this e mail. After this I contacted them number of times for receipt of payment. Only once I got the responce, which was not found satisfactory. When, contacted to toll free number, they promised me to pay the courier charges of Rs. 350 along with my refund of Rs. 5000 against my oold device. As per terms and conditions, they are supposed to complete the process and pay the amount withinn 2 weeks. Till today, i.e. more than 5 weeks have passed, matter is still pending. I never received the confirmation form them. Neither Mr. Ashish is responding to my e-mails. Entire e mail correspondance is tagged hereunder. I request you to help me on this. Vimal Popat 9898507003