Consumer Redressal

Dear Sir / Madam, I am facing problem with my purchased product AIR LOUNGE INFLATABLE SOFA CUM BED SEAT-BABY NAP B from rediff shopping. Product received as on 30.07.2013 and use just 3 week , now Middle of the product i.e. seat position licked at joint and air going out and upper part of the product air remain only for one day. Call & mailed at customer care as on 04/09/2013 . Following reply received from customer care. Dear Sir, Greetings from Rediff.com We are sorry to note that the item that you have purchased through the order no 8297526 is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. Items are to be returned with all accessories and original packaging. Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The seller’s address is as follows: ( Order Number - mandatory) At ur Home Vandana Bakshi 398,Diamond square society plot -13A sector 6 Dawarka delhi-110075 Contact no:09555655226 Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne.You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. Same shall be reimbursed in the form of pay order. Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Saumya Customer Service www.rediff.com Before sending courier when I am confirming following reply received Dear Sir, Greetings from Rediff.com We would like to inform you that as per our Return / Refund / Replacement policy, we are unable to entertain your query since the same has reached us after the 48 hrs of the product being delivered. Please click on the following link to learn more about Return / Refund / Replacement Policy: http://support.rediff.com/cgi-bin/support/printdetail.cgi?id=shop_f_167.htm Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Saumya Customer Service www.rediff.com This is the wrong process to sale product. I am wishing justice from your end.