Consumer Redressal

My order number is 2013080196621 Each time i have to tell the order number as 96621. I ordered using my email address (abhineet_9626@yahoo.co.in) I paid through my online banking. State bank of India, I haven\'t received my order after 45 days .I tried to contact customer care and their response was unsatisfactory. Every time they replied differently. I have registered complaint in their customer care too. Here are some replies they had given. 1. Your order will be dispatched soon. 2. Order is dispatched and will receive soon 3. Order is dispatched on 20th June and the delay is caused due to vendor. 4. Price of the product has been changed and will receive your order only when you pay rest of your money. 5.Order is confirmed and dispatched and will receive soon. Every time different answers. I need my cash back as i have a feeling that they are not ready to give me the product i have ordered. Please help me sir.