Consumer Redressal

Dear Sir, I am Prantik Dutta, and I ordered a puma shoe for my friend Debarati. We ordered UK size 4 but the shoe came to us of UK size 5 and obviously didn’t fit her. For this we booked a return and first of all it took a lot of time for them to come and pick up the shoe, as the courier ARAMEX made huge negligence in picking up the shoe, we had called them 5 times per day and they would say this every single time, “yes sir your product will be picked up today 110% surely.” So we are already irritated with this courier service and now when the shoe was picked up and It reached Tradus, even after we provided all bank details they are saying that they can’t initiate the refund process. We have provided every details now we want our money back as soon as possible. The necessary details related to this query are as follows : Sub order Id - 10377465_01 Reverse pickup reference Number – H19DC20 Courier tracking number – 3753489611